导游英语对话

导游英语对话标准化管理部编码-[99968T-6889628-J68568-1689N]

1 Greetings

Meeting a Guest

Tour guide Li Ming is at the airport to meet Mr. and Mrs. Taylor from the United States.

Li Ming: Excuse me, but are you Mr. Taylor from the States

Mr. Taylor: Yes, I am.

Li Ming: Oh, Mr. Taylor, welcome to Beijing. I am Li Ming, your local guide from China Comfort Travel Service.

Mr. Taylor: Hello, Li. Thank you for coming to meet us. This is my wife, Judy.

Li Ming: Nice to meet you.

Mrs. Taylor: Nice to meet you, too.

Li Ming: Did you have a pleasant flight

Mrs. Taylor: Yes, very; pleasant.

Li Ming: Have you got your luggage

Mr. Taylor: Yes, everything is here.

Li Ming: Our car is parked outside. Shall we go now

Mr. Taylor: OK. Let's go.

Li Ming: Can I give you a hand

Mr, Taylor: Oh, no, thank you. Judy and I can manage.

Wang Gang: Oh, Mr. Brown. Welcome to Shanghai .I'm Wang Gang, your local guide.

Mr. Brown: Glad to meet you, Wang.

Wang Gang: Glad to meet you too, Mr. Brown. How was your trip

Mr. Brown: Fine. We had a very pleasant trip.

Wang Gang: How many pieces of luggage do you have

Mr. Brown: 32 altogether. And here are the luggage checks.

Wang Gang: Good. I’ll ask the red c ap to take care of them.

Wang Gang: Is everybody here now Our bus is outside.

Mr. Brown: Oh, let me see. Yes, everyone is here.

Wang Gang: Shall we go now

2 Group check-in 团队入住

Scene 1

（A: Local guide; B：Tour leader; C：Receptionist）

C: Good evening! Welcome to our hotel.

A: Good evening! I’d like to have two suites, five singles and four twins. C: Have you made a reservation

A: Y es. We’ve booked them for our tour group from the Unite States. I’m from China International Travel Service and the group code is ZJCITS-A0509024 with 17 passengers.

C: I’m sorry, but I don’t see your reservation here.

A: I’m sure we have made a reservation. I reconfirmed① it before I came.

Could you check again or contact the Sales Department

C: All right. Let me check again. Ah, yes, here it is. Two suites, five singles and four twins for CITS.

B: Any problem

A: No, everything is all right.

B: Are the rooms ready

C: Yes, they are. But can I have your passports, please

B: Sure. Here you are.

C: Thank you. Would you please fill in these registration forms

B: The forms are finished. Shall we have the keys to our rooms

C: Here are the keys. Have a good stay in our hotel.

B: Thank you. We will.

Scene 2

(A: Guide; B: Tour leader; C: Receptionist)

A: Mr. Smith, let’s first make sure of the rooming. We’ve booked 11 twins for 22 people according to the name list you sent us. Is that .

B: Well, thank you. But one of the tour members, that’s number 8 on the name list,

insists on having a single room. Is it possible to split one twin room into two singles

A: I see. Let me talk with the receptionist about it. (To the receptionist) Hello, I’m the local guide of the Inter Pacific Tour.

C: Just a moment, sir. Let me check the list. Yes, we are holding 11 twins for two nights for you.

A: That’s right. But there is a change. Can we have 10 twins and 2 singles instead

C: Yes, we do have single rooms at the moment. But you’ll have to pay for the other single.

A: I see. What’s the room rate

C: The rate is $50 per night. You will stay for two nights.

B: . Here is $100.

C: Thank you. May I see your group visa, please

B: Yes, sure. Here you are.

C: Thank you. Here are the registration forms. Please help your client fill them out. And here are the keys. I hope you will enjoy your stay at our hotel.

B: Thank you. We will.

Scene 3 Walk-in check-in 无预订散客入住

( A: Guide; B: Receptionist; C: Tourist)

A: Excuse me. I’m from CYTS（China Youth Travel Service） Zhejiang. My guests Allan and his wife have just arrived with their two children.

B: Welcome to our hotel. Have you made a reservation

A: No. Could I have two adjacent rooms with twin beds

B: Let me see… sorry, we don’t have any adjacent rooms left. Would you like to have two double rooms One of them faces the beautiful West Lake. A: Allan, what’s your idea