英文投诉信的写作
英语投诉信范文_投诉信英语范文写作
英语投诉信范文_投诉信英语范文写作外贸员对于英语投诉信想必处理的比其它人还要多，毕竟接触的比较多。
下面是小编给大家整理的投诉信英语范文，供大家参阅!投诉信英语范文1Dear Mr。
Chang:On September 10，our order for 280 women s cotton sweaters was duly received，but we regret to say that 40 cotton sweaters in white color were seriously soiled。
We had the case investigated immediately，and the result shows the damage was due to improper packing，for which the suppliers are definitely responsible。
Needless to say，we have suffered a great loss from this，as we cannot sell the sweaters in this condition to our customers。
We ask you to conduct investigation at your end and reply to us。
Sincerely yours，Sunny Lee投诉信英语范文2Dear Sir:With reference to our order No。
W 98，the 120 puter sets supplies to the above order were delivered the day before yesterday，but we regret that 20 sets were badly damaged。
The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question。
新投诉信格式范文(精选十一篇)
投诉信格式范文(精选十一篇)5投诉信格式范文(篇一)Dear Sir or Madam,I, as a devoted customer of your online shop, am writing the letter to file my dramatic complaint about the poor quality of your E-book and the poor attitude of your server.The detailed problems are as follows. To begin with, there is something wrong with screen of the E-book, which has been broken deliberately or unintentionally. In addition, it does not work occasionally, which hamper using ordinarily. Most importantly, the product does not comply with your description previously both instyle and faculty. Most importantly, servers response of not providing refund and exchange a new one makes me overwhelmed with outrage.I would appreciate it if you could refund or exchange a new one for me. I’m looking forw ard to your reply at your earliest convenience.Yours sincerelyLi Ming投诉信格式范文(篇二)Dear Sir or Madam,I am writing to inform you that I wish to move into a new room next semester. I would prefer a single room, as I find the present sharing arrangement inconvenient.I must explain that the reason for my dissatisfaction is my roommates inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties. In these circumstances, I find it difficult to concentrate on my studies, and I am falling behind in my assignments.I am sure you will agree that the only solution is for me to moveinto a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.Yours sincerely,Li Ming投诉信格式范文(篇三)以下是上次帮一移动客户写的不满意报告，供参考关于客户评价不满意报告针对客户对资费问题的咨询，在自己的回答与解释下，客户在“满意度”上未能达到客户标准。
How-to-write-a-letter-of-complaint
四、英文投诉信模板(1）
• Dear ______, I am ______（自我介绍）.I feel bad to trouble you but I am afraid that I have to make a complaint about. _____(事件总体介绍）.
In the first place, ______（抱怨的第一个方面）. Second, ______（抱怨的第二个方面）.Third,______(抱怨 的第三个方面）。 • Under these circumstances, I’m quite disappointed with____(你对此事件的感受）。 • ⑦I appreciate it very much if you could ______（提出建 议和请求）。Thank you for your consideration and I will be looking forward to your reply.
A Letter to the University President about the Canteen Service on Campus Jan. 6th, 2002 Dear Mr. President, My name is Li Ming. I am a junior student of the civil engineering school in this university. I venture to write you a letter about the canteen service on campus, which has given rise to many complaints among students. The focus of the complaint is the poor quality of the food. For one thing, the rice is very hard, the steamed breads are usually sold cold and vegetables are often overcooked. For another, the prices of the foods are surprisingly high. Honestly speaking, the dining environment has been improved since last year. But there are still not enough space and seats for us to have our meals there. Besides, the attitude of the canteen staffs is not hospitable at all. All in all, there is still much room for improvement. I do hope we will not suffer another year. Thank you for your time and kind consideration. Sincerely yours.
高考英语应用文写作——抱怨信投诉信【解析+模板+范文】
】应用文写作：抱怨信、投诉信在当今商品经济时代，商品买卖活动非常普遍。
在日常生活中，人们常会遇到对所购商品质量或售后服务不满意的情况，这时可以写投诉信(A Letter of Complaint )求得解决。
投诉信与普通书信的格式基本相同。
但要注意的是，写投诉信的目的是为了求得一个解决问题的办法而不是为了泄愤，因此写信时一定要注意态度诚恳、直截了当。
一、一封投诉信应包括三个最基本的方面：1.投诉内容。
一般放在信的开头。
常用的表达法有：I am writing to you about... which I received/bought ...I am going to complain about ...I am sorry to have to return with this letter... which I received/bought... )2.投诉原因。
一般讲述对商品质量或售后服务不满意的地方。
常用的表达法有：When we checked..., we noticed...When I took... out of the bag and examined... closely, I found...When I unpacked... and tried to use it, it did not work.3.希望得到的结果。
常用的表达法有：Please let me know what you intend to do in this matter.I am returning... under separate post and look forward to receiving a full refund of...In view of the inconvenience that this has caused, I feel you should...、二、具体细节①首段：注意客观礼貌a. 自我介绍;b. 引出投诉内容c. 表明目的要求。
(十)高考英语应用文写作--投诉信
高考英语应用文写作-投诉信第一段：自我介绍+背景+目的I am one of your customers.I ordered a 产品on your website ，which has become a terribleheadache for me.I am writing to express my disappointment .第二段：反映问题Ifeel sorry to trouble you，but I'm afraid that I have to make acompliant.The main problems are as follows.First of all, 问题一there is something wrong with…Besides,问题二We are grateful to find that it cannot work normally.To make matters worse, 问题三which made meIt is necessary for me to …解决方案I'm so sorry to have received such poor service，and I believe I have every right to ask you to deal with this problem.I hope that you either return my money or deliver a new 产品to me.I'd like to be informed of the process of your dealing with my complaint.第三段：我感激：I will be appreciate it if you look into this case.I'm waiting for a reasonable explanation and expecting an early reply.【小试牛刀】假设你是李华，你购买了一部某外国公司生产的手机，因有质量问题，要求该公司更换。
应用文写作--投诉信
四级应用文写作投诉信1. 模板Topic（标题）Date Dear , （信件启首）○1I am . （写信人的身份）○2Here I am writing to you to call your attention to some problems about . （表述抱怨/投诉的内容）○3For one thing, . （说明存在问题之一）○4For another, . (说明存在问题之二)○5 Besides, . (说明存在问题之三)○6. (指出事物的重要性)○7So it is urgent to take measures to . (点明解决问题的紧迫性)○8I do hope . (表达本人的愿望)○9Thank you very much. (结束语)Sincerely yours,Signature(信件结尾和签名)2. 示例(真题)Direction s: Suppose you were Li Ming. Write a complaint letter following the outline given below in Chinese:1．表明写信的目的2．说明投诉的内容，对旅行社提供的服务表示不满3．表达自己的意愿【背诵范文】A Complaint Letter to a Travel AgencyMay 26,2010 Dear Mr. Wang,I was one of your customers who joined the program to Hainan in your travel agency during the spring holiday. However, the trip that I experienced was quite different from what you had promised. I am writing to express my disappointment about the services you provided.My disappointments are mainly based on the changed courses without announcement, the false publicity, and the forced consuming. Firstly, I was expected to see some beautiful scenic spots printed on the pamphlets. However, I did not see any of them at all. Besides, the five-starred hotel that you had described to me turned out to be shabby but expensive. Moreover, the bus took us to some shopping malls where we were informed that we could leave only after making some purchases there.I think it is high time you realized the importance of credits in business. I'm expecting some compensation from you and I will really appreciate it. Otherwise, I will have no other choice but to take legal action.Sincerely yours,Li Ming【亮点词汇】disappointment n.失望announcement n.通知pamphlet n.宣传册shabby a.破旧的compensation n.补偿【文章点评】文章第一段表明写信目的，作者在跟一家旅行社去海南旅游回来后，向旅行社表达了自己对服务的不满。
英语投诉信的写作指导
英语投诉信的写作指导投诉信是写信人对某个单位或个人的服务，行为或者对所购买商品表达不满的书面表达方式。
书信注意事项：1.说明问题要有理有据，令人信服。
2.语言要委婉，态度不能太强硬。
投诉信时态分析：说明问题时涉及到一般过去时或一般现在时，期待问题解决时涉及一般现在时或一般将来时。
写作模板：1.开头：第一段，自我介绍，然后开门见山，说明写作目的：提出投诉。
常用词汇短语：dissatisfaction n 不满意dissatisfied adj不满意的complain v抱怨投诉complaint n抱怨投诉improper不正确的，错误的；不适当的impolite 不礼貌的rude粗鲁的annoying 令人恼火的disturbing 令人不安的，烦恼的express my dissatisfaction about sth表达对...的不满be dissatisfied with对...的不满意complain about抱怨...；投诉... make a complaint about抱怨...；投诉...常用亮眼句式：①I'm writing to express my dissatisfaction about the service provided by your company.我写此信是为了表达我对贵公司所提供的服务的不满。
②I'm writing to complain about/make a complaint about one of your assistants’impolite behavior.我写信是要投诉你的一位助理的不礼貌行为。
③I feel bad to trouble you but I'm afraid I have to make a complaint about the natural environment of our city.我很抱歉打扰你，但恐怕我不得不对我们城市的自然环境提出投诉。
联名投诉信的范文(必备6篇)
联名投诉信的范文(必备6篇)（经典版）编制人：__________________审核人：__________________审批人：__________________编制单位：__________________编制时间：____年____月____日序言下载提示：该文档是本店铺精心编制而成的，希望大家下载后，能够帮助大家解决实际问题。
文档下载后可定制修改，请根据实际需要进行调整和使用，谢谢!并且，本店铺为大家提供各种类型的经典范文，如工作总结、工作计划、合同协议、条据文书、策划方案、句子大全、作文大全、诗词歌赋、教案资料、其他范文等等，想了解不同范文格式和写法，敬请关注!Download tips: This document is carefully compiled by this editor. I hope that after you download it, it can help you solve practical problems. The document can be customized and modified after downloading, please adjust and use it according to actual needs, thank you!Moreover, our store provides various types of classic sample essays for everyone, such as work summaries, work plans, contract agreements, doctrinal documents, planning plans, complete sentences, complete compositions, poems, songs, teaching materials, and other sample essays. If you want to learn about different sample formats and writing methods, please stay tuned!联名投诉信的范文(必备6篇)联名投诉信的范文第1篇Dear Sir/Madam，I am writing to comlain about a Microcomputer I purchased from your company.I purchased a computer from your company on 05/07/20XX and it was delivered by your company to my house on 08/07/20XX.When we opened the boX， we noticed there was two dents at the back of the computer and there are some scratches on the screen.I would like you to arrange for another brand-new computer to be delivered to me as soon as possible.Otherwise， I would like to have my full refund.Yours faithfully，XXX希望对你有所帮助。
高考英语写作技巧投诉信(投诉网上购买到问题运动鞋)
Possible version 2
Dear Sir or Madam,
I’m a regular customer of your online shoe store (Self-introduction) . I’m writing to express (my) dissatisfaction with the low quality product (that) you sent/sold to me. (Purpose of writing)
faults. First,… Second,… Worse still…
2. It is disappointing that there are some problems with the goods and service you offered that need your immediate attention/solution. First, …Besides, …What makes matters worse,…
6. I hope you will look into the matter immediately and give me a reasonable explanation.
7. I hope you will make an informal apology to me.
8. I hope you will take proper measures to prevent this happening again.
3. I’m writing to make a complaint about my unpleasant shopping experience on your online shop. 三、反映问题
投诉信英语二作文
投诉信英语二作文英文回答：Dearest Sir/Madam,I am writing to express my disappointment and dissatisfaction with the recent customer service I received at your establishment. As a loyal customer of many years, I have always been impressed with the high standards of service I have come to expect from your company. However, my recent experience has left me feeling extremely let down and disillusioned.On [date], I visited your store located at [address] to inquire about a product. I was met with a complete lack of interest and unhelpful attitude from the staff member who assisted me. Despite my clear and specific questions, they seemed uninterested in providing me with the information I needed. Instead, I was met with vague and dismissive answers, as if my inquiries were an inconvenience to them.Your staff member's lack of knowledge about the product was also evident. Several times, they had to refer to a product manual to answer even the most basic questions. This not only wasted my time but also made me doubt the competence of your staff.I have always been a strong advocate for your company, but after this experience, I am seriously reconsidering my loyalty. I understand that mistakes happen, but the level of apathy and unprofessionalism I encountered was unacceptable. I believe that your company can and should do better, and I am confident that you will take my concerns seriously.I kindly request that you investigate this matter and take the necessary steps to rectify the situation. I urge you to provide your staff with adequate training and support so that they can provide the exceptional customer service that your company is known for. I am hopeful that you will address my concerns promptly and effectively.中文回答：尊敬的先生/女士：我谨以此表达我对贵公司最近提供的客户服务表示失望和不满。
英文投诉信 举报模板范文
英文投诉信举报模板范文English:I am writing to report an incident of discrimination that I recently experienced at your store. I visited your store last week to purchase some items, and I was shocked when one of your employees made offensive comments about my race. I was treated unfairly and made to feel uncomfortable during my entire visit. This type of behavior is unacceptable and goes against the values of respect and inclusivity that should be upheld in any establishment. I demand that action be taken against the employee responsible for these discriminatory actions and that steps be taken to ensure that all staff members are properly trained on how to treat customers with dignity and respect.中文翻译:我写信是要举报最近在贵店经历的一起歧视事件。
上周我去贵店购物，但被一名员工发表了对我的种族的冒犯性言论，这让我感到震惊。
在整个访问过程中，我受到了不公平的对待，感到非常不舒服。
这种行为是不可接受的，违反了任何机构都应该遵守的尊重和包容价值观。
投诉信英语简短作文
投诉信英语简短作文Subject: Complaint Letter。
Dear [Recipient's Name],。
I hope this letter finds you well. I am writing to bring to your attention an issue that I recently encountered, which has left me quite dissatisfied with the level of service provided by your company.Firstly, I want to express my disappointment regarding the product I purchased from your company. Despite my expectations, the item I received did not meet the quality standards that were promised. Not only did it fail to function as described, but it also arrived in a damaged condition. This has caused me significant inconvenience and frustration.Furthermore, I must highlight the lack of professionalism exhibited by your customer service team.When I attempted to address my concerns with them, I was met with dismissive responses and a general unwillingness to assist me in resolving the issue. This kind of attitude is unacceptable and reflects poorly on your company's reputation.As a loyal customer, I have always held your company in high regard. However, this recent experience has left me questioning whether I can continue to trust in the quality of your products and services. I sincerely hope that you will take this complaint seriously and take immediate steps to rectify the situation.In conclusion, I expect a prompt response from your end acknowledging receipt of this complaint and outlining the steps that will be taken to address the issues raised. Failure to do so will leave me with no choice but to escalate this matter further.Thank you for your attention to this matter. I look forward to a swift resolution.Yours sincerely,。
写投诉信英语作文
写投诉信英语作文Subject: Complaint Regarding Recent Experience。
Dear [Recipient's Name],。
I am writing to express my disappointment and frustration regarding my recent experience with[Company/Organization/Service]. I believe it is important to bring to your attention the issues I encountered in the hope of finding a resolution and improving the quality of service provided.Firstly, I would like to address the issue of [describe the main problem or complaint you have]. Despite [briefly explain any previous attempts to resolve the issue], the problem still persists. This has greatly inconvenienced me and has negatively impacted my overall experience with your company.Furthermore, I found the lack of communication andresponsiveness from your customer service team concerning.I attempted to [describe any attempts to contact customer service or seek assistance], but the responses were either delayed or inadequate. As a customer, I expect prompt and efficient communication when addressing concerns, which was not the case in this instance.Additionally, I would like to highlight [mention any other issues or grievances you have encountered during your interaction with the company]. These factors have contributed to a significant decline in my satisfaction with your services.As a loyal customer, I had hoped for a better experience and expect a certain level of quality and professionalism from your company. Unfortunately, my recent encounters have failed to meet these expectations.In light of the above, I kindly request that [state your desired resolution or outcome]. It is my sincere hope that you will take this feedback seriously and take the necessary steps to address these issues promptly. I believethat by doing so, you can not only rectify the current situation but also prevent similar problems from occurring in the future.I appreciate your attention to this matter and look forward to a swift and satisfactory resolution.Sincerely,。
餐厅投诉信范文英文(共4篇)
餐厅投诉信范文英文(共4篇)投诉信是顾客或客户为了维护自己的权利或者因为对事不满而写的一种信。
你有时可以把投诉信寄给报社，但通常你会把信寄给你所投诉公司的负责人。
下面是我整理的投诉信的写作模板范文，以供大家学习参考。
示例投诉信虽然是抱怨事，但他的开头方式应该有礼貌，这样才能给人们一个好印象。
另外一个要记住读投诉信的人未必是犯了个错误的人。
投诉信的结构开始段：写投诉信的原因主段：a.一些必要的细节：你在哪里，什么时候购买了此产品，并且此产品有何种问题。
b.你为什么要投诉。
Conclusion - Say what you want the reader to do.结束段：说明你希望读到这封信的人怎么做投诉产品Dear Mr. AstorHowever, on 4 May 2004, we took delivery of some radioswhich was of etremely poor quality. Many radios were damaged. We cannot sell them to our customers.I do hope that such a delivery will not be repeated and that your suppliers to us in the future will again be of high quality. If, however, we receive any further faulty products from you, wewill be obliged to find another supplier to provider us with goods which meet our own high standards. I am sure you will be able to provide us with goods which meet our own highstandards .I am sure you will be able to provide us with a satisfactory eplanation.Your sincerely(我们公司把你们公司作为我们电器商店的供应商已经10年了。
英语作文投诉信格式范文
英语作文投诉信格式范文1. 投诉信格式范例Dear Sir/Madam,I am writing to register a complaint about the service I received at your store yesterday. I visited your store at around 2 pm and was served by one of your staff members, who was extremely rude and unhelpful.The staff member in question was uninterested in helping me choose a product and displayed a total lack of knowledge about the products in the store. When I asked for assistance, she appeared irritated and dismissive of my questions.To make matters worse, she was also quite slow in processing my payment, which resulted in me wasting a lot of time waiting in line.I feel that the level of service I received was completely unacceptable, and I am writing to request that you address my concerns promptly.I would like to suggest that you provide more training to your staff members to ensure that they are knowledgeable, courteous, and efficient in serving your customers. I hope that you will take this matter seriously and take appropriate action to prevent similar incidents from occurring in the future.Thank you for your attention to this matter.Sincerely,[Your Name]2. 投诉信范文Dear Sir/Madam,I am writing to express my extreme dissatisfaction with the customer service I received at [Company Name] on [Date]. I had ordered a [Product/Service] from your company through your website, and I was extremely disappointed with the product when it arrived.The [Product/Service] that was delivered to me did not match the description on your website, and it was of poor quality. When I contacted your customer service department, I was met with resistance and a complete lack of interest in resolving my problem.I was transferred from one representative to another and was not given any clear answers or solutions.I hope that you can understand my frustration with this situation. As a customer, I expect to receive products that meet the description provided and to be treated with respect and courtesy when I raise an issue.I am writing this letter to request a full refund and to urge you to take steps to improve your customer service practices to ensure that other customers do not have to go through a similar experience. Sincerely,[Your Name]3. 投诉信模板Dear [Name],I am writing to express my dissatisfaction with the service I received from your company on [Date]. During my experience, I encountered several issues that have left me feeling disappointed and frustrated.The first issue I encountered was [briefly describe the issue]. This led to [briefly describe the consequences of the issue]. Despite my efforts to inform your staff members about the problem, they were unresponsive and unhelpful.Additionally, I also experienced [briefly describe any other issues you encountered]. Throughout the entire experience, I felt as though my concerns were not being taken seriously, and I was not getting the support I needed.As a customer, I expect to receive high-quality service and support. Unfortunately, my experience with your company failed to meet my expectations. I hope that you take this feedback seriously and take appropriate action to address these issues.I would like to request a refund for the [Product/Service] I received, as well as any other compensation you feel is appropriate to acknowledge the inconvenience and stress that this experience hascaused me.Thank you for your attention to this matter.Sincerely,[Your Name]4. 投诉信的写作技巧投诉信的写作是一项有点棘手的任务，需要您在表达自己的不满情绪的同时，还要考虑如何恰当地传达您的想法，并请求得到合理的解决方案。
投诉信开头英语作文
投诉信开头英语作文English:I am writing to express my dissatisfaction with the quality of service I received at your establishment on [date]. Despite my anticipation of a pleasant experience, I was sorely disappointed with the level of professionalism exhibited by your staff and the overall cleanliness of the premises. Upon arrival, it was evident that there was a lack of organization, as there were no clear signs directing customers, and the reception area was cluttered and unkempt. Furthermore, the attitude of the staff members was far from welcoming, as I encountered rudeness and indifference when seeking assistance. This not only tarnished my impression of your establishment but also left me feeling frustrated and undervalued as a customer. Additionally, the quality of the product I purchased did not meet the standards advertised, further adding to my disappointment. As a loyal customer, I believe it is imperative to bring these issues to your attention in the hope of prompt resolution and improvements to prevent similar occurrences in the future.中文翻译:我写信是为了表达我对您公司在[date]提供的服务质量不满意。
投诉信英语作文模板
投诉信英语作文模板Dear [Recipient's Name],I am writing to express my dissatisfaction regarding[specific issue or incident]. I believe it is necessary to bring this matter to your attention as it has caused me considerable inconvenience.Firstly, I would like to provide some background information. [Include details about the situation, such as dates, times, and any relevant parties involved].The primary reason for my complaint is [state the main issue]. This has been exacerbated by [additional problems or reasons for dissatisfaction]. I had expected [what you expected or what the standard should be], but unfortunately, [whatactually happened].I have attempted to resolve this issue by [describe any steps you have taken to try to resolve the issue]. However, myefforts have been met with [result of your efforts, e.g., no resolution, further inconvenience, etc.].I am requesting [state what you want to be done about the situation, e.g., a refund, replacement, apology, etc.]. I believe this is a fair and reasonable request given the circumstances. I hope to hear from you soon with a resolution that is satisfactory to both parties.Thank you for your attention to this matter. I look forward to your prompt response.Sincerely,[Your Full Name][Your Contact Information]。
英语投诉信的写作格式及模板
英语投诉信的写作格式及模板投诉信1开头：自我介绍，交代投诉内容，表明本信的目的和要求。
2正文：说明情况，讲清利害，分析利弊。
告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。
3结尾：表达希望问题得到迅速恰当解决的强烈愿望，希望尽快得到满意的答复。
投诉信经典句型归纳1It is a great pity that we find there is something wrong with…2Would you please let me know whether or not you can…as soon as possible?3I hope that my problem will get your kind consideration.4I am sure there are technical or manmade errors involved.5l hope you can make an investigation into this matter as soon as possible.6I hope I can get my refund as soon as possible.我希望能尽快收到退款。
7I am writing to make a complaint about…8If it is not properly settled，I would ask you to give my money back, or I would complain to the concerned authorities.9One annoying aspect of your service is…10I have been pleased with your services for years，but now I feel very disappointed.11I would like to draw your attention to the problem/fault…12I am writing to inform you that I find…unsatisfa ctory.13I wish to express my dissatisfaction/disappointment about…14It would be highly appreciated if you could…15I trust you will take my complaints seriously and…SAMPLE WRITINGDirections:You live in a room in college which you share with another student. Youfind it very difficult to work there because your roommate always has friends visiting. He/She has parties in the room and sometimes borrows your things without asking you.Write a letter to the Accommodation Officer at the college and:1 ask for a new room next term,2 you would prefer a single room,3 explain your reasons.Dear Sir or Madam,I am writing to express/ dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient.I must explain that the reason for my dissatis faction is my roommate’s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties.To solve this difficulty/ improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.Yours sincerely,Li Ming投诉信的结构1开头：自我介绍，交代投诉内容，表明本信的目的和要求。
投诉信英语二作文
投诉信英语二作文Title: Complaint Letter: Poor Customer Service Experience。
Dear Sir/Madam,。
I am writing to express my dissatisfaction with the level of customer service I received at your establishment recently. I visited your store on [date] and unfortunately encountered several issues that left me extremely dissatisfied.Firstly, upon entering the store, I found the staff to be unresponsive and unhelpful. Despite my attempts to seek assistance, I was met with indifference and was left to navigate the store on my own. This lack of attention to customers is unacceptable and reflects poorly on your establishment.Secondly, when I finally managed to find the item I waslooking for, I was dismayed to discover that it was damaged. Despite this being evident, there were no staff members available to address my concerns. This lack of quality control is disappointing and reflects poorly on the reputation of your brand.Furthermore, when I attempted to raise these issueswith a member of staff at the checkout, I was met with rudeness and impatience. Instead of offering assistance or acknowledging the shortcomings of the service provided, the staff member was dismissive and unapologetic. This further compounded my frustration and left me feeling undervaluedas a customer.In addition to the poor level of service, I also found the overall cleanliness and organization of the store to be lacking. There were numerous items strewn about the aisles, making it difficult to navigate, and the checkout area was cluttered and disorganized. This not only reflects poorlyon the professionalism of your staff but also detracts from the overall shopping experience.Overall, my experience at your establishment was extremely disappointing, and I am writing to express my dissatisfaction in the hope that you will take appropriate action to address these issues. As a loyal customer, I expect a certain level of service and quality when patronizing your store, and unfortunately, on this occasion, these expectations were not met.I would appreciate it if you could investigate the issues I have raised and take steps to ensure that similar incidents do not occur in the future. Customer satisfaction should be a top priority for any business, and I trust that you will take this matter seriously.Thank you for taking the time to read my letter. I look forward to hearing from you soon regarding the steps you plan to take to address my concerns.Yours faithfully,。
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英文投诉信的写作
假设你是李华，于2016年9月26日购买的一部iPhone7手机有质量问题，要求商店更换。
请根据下列要求，用英语给该店经理写一封投诉信。
要点：1.问题：手机无法上网，不能视频聊天；店内暂无配件，需要一个月才能修好。
2.要求：公司应尽快予以更换或退款。
注意：1.词数100左右；
2.开头和结尾已为你与好，不计入总词数。
参考词汇：配件sparepart
DearSir，
___________________________________________________________
___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ______________.
Thankyouforyourconsideration.
Yourssincerely，
LiHua
[审题]
这是一封投诉信，是写给相关部门或负责人，表达对产品不满的信件。
我们在信中要明确写出自己的不满之处，对相关部门或个人表达采取一定的合理措施来解决问题的期望。
写投诉信时语气要坚定，应重点表明投诉的原因，叙事客观、准确、简洁。
要证明责任确实在对方，还可以说明由此给你带来的不便或伤害，以加强投诉的力度。
在表达自己的不满或抱怨时，用语要把握分寸，即有力度又不失风度。
最后提出的解决办法应切实可行。
[结构]
开头段提出投诉的内容。
陈述要尽可能地礼貌、客观，给读信人留下好印象。
本文的开头段要直接写出“我给你写信投诉是针对2016年9月26日在你店购买的一部iPhone7手机”。
主体段说明具体情况。
写明投诉的原因、事情的经过及其产生的后果。
可以写具体的问题，也可以写具体的投诉理由。
本文的主体段要把手机存在的问题和对“我”的影响写出来：手机无法上网，不能视频聊天；店内暂无配件，需要一个月才能修好，但“我”不想等那幺长时间。
结尾提出要求或建议。
表达上述问题得到尽快解决的强烈愿望，也可以提出自己的解决办法，并希望尽快得到圆满答复。
本文需要写出自己的要求：公司应尽快予以更换商品或退款。
[注意事项]
文体投诉信属于应用文，格式同一般书信格式一样。
时态文章以一般过去时为主，兼用一般现在时。
人称主体人称为第一人称。
[参考范文]
DearSir，
IamwritingtoyoufortheiPhone7Iboughton26September，2016atyourshop.
Havingtakenithomeanduseditforawhile，Ifoundtherewassomethingwrongwithit.Icouldn’tgoonlinewiththephone.Inaddition，norcouldIusevidochattocommunicatewithmyfriends.ThenItookitt oyourshop，onlytobetoldthatitwasanewmodelandtherewerenorightspareparts intheshop.Andalsotheshopassistanttoldmeitwouldtakeamonthbef orethephonewasrepaired.Iwassodesperateonhearingthat.HowcanI waitthatlong？Therefore，Irequirethatyouchangeanewoneformeorgivemymoneybackassoonasp
ossible.
Thankyouforyourconsideration.
Yourssincerely，
LiHua
点评这封投诉信开门见山，道出了自己写信的原因，接着提出要求。
文章涵盖了全部要点，语言流畅，发挥适度，关联词语的应用恰到好处，使用了较多的复杂结构，使文章增彩不少。
1.使用了过渡词。
如：inaddition，therefore等。
2.有亮点词语。
如：desperate，communicatewith，onhearing，assoonaspossible等。
3.有高级句式。
如：定语从
句...theiPhone7Iboughton26September...，倒装句norcouldIusevidochattocommunicatewithmyfriends，现在分词的完成式作状语havingtakenithomeanduseditforawhile，动词不定式作结果状语onlytobetoldthat...，固定句式
itwouldtakeamonthbefore...等。
[小试牛刀]
假设你是一位叫李华的乘客，你对这次航班不满意，理由如下：
1.航空公司把你的一个重要的包弄丢了，包内有一份公司机密文件；
2.飞机晚点一个半小时；
3.飞机上的食物质量很差；
4.飞机上服务员的态度也不好。
请就此事给航空公司的经理写一封投诉信，词数100左右。
[参考范文]
DearManager，
MynameisLiHua，
apassengerofyourairline.Iamwritingtoexpressmydissatisfactio nwithyourservice.IamsorrytosaythatI’mveryunhappyaboutyourairline.
Firstofall，yourairlinelostoneofmyimportantbags，inwhichthereisaconfidentialpaperofmycompany.Secondly，myplanewaslateforoneandahalfhours.Youknow，Ihadtoattendanimportantmeetingontime.Thirdly，thefoodontheplanewasterrible.Fourthly，Ithinkthattheattendantsattheairportwereunfriendlytome.Hones tlyspeaking，
thisistheworstairlineIhaveeverseen.Thefocusofmycomplaintisw heremybagis.
Idohopeyoucanhelpmefindmybagandimproveyourservice.
Yours，
LiHua。