实战酒店前台英语收银常用英语

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酒店前厅部常用英语词汇

前厅部常用英语词汇
CHESES
前厅部酒管家部
订房部店夜总会
大堂副理专商务中心
健身房用桌球室
医院/医务室词酒吧
送餐服务汇电梯
减免入住登记退房前填写台钥匙专加床用标准双人房词国籍汇公司兑换水单折扣全价电报帐目总数本地电话区号电脑行李生叫醒留言互联网复印星期日星期一星期二星期三
Buffet breakfast Extra bed
Expected arrival
Expected departure
Executive floor Extension
Very important person Don’t disturb General manager Out of order Folding bed Mattress Headboard Bed Bedcover Bed pad Bedstead Cot sofa Dresser Floor wax wardrobe Wash basin Window Windowsill Soap
总机 Operator 餐厅 Restaurant 接待处 Reception 收银处 Cashier 礼宾部 Concierge 询问处 Information 桑拿 Sauna 银行 Bank 邮局 Post Office 票务中心 ticket office 泳池 the Swimming Poor 姓名 Surname‘xing’Firstname’ming’ 支付 Payment 登记表格 Register form 换房 change room 欢迎卡 Welcome card 柜台 Counter 地址 Address 标准单人房 Single room 收据 Receipt 分单 Separate bill 手续费 Handing charge 免费 Free of charge 余额 Balance 自费电话 Paid call 汇率 Exchange rate 退款 pay out 长途电话 long distance call 对方付费电话 Collect call 内线电话 House phone 行李 Luggage /baggage 行李车 trolley 信用卡 Credit card 电子邮箱 E-mail 传真 fax 星期四 Thursday 星期五 Friday 星期六 Saturday

酒店收银员常用英语

酒店收银员常用英语1、（How）would you like to deposit in cash or by credit card？您是交现金押金还是押信用卡？2、Would you please deposit 600RMB in advance?请预交600元押金好吗？3、Sir, we can accept Visa Card and Master Card…先生，我们可受理维萨卡和万事达卡4、Would you please sign here?...Thank you !Wish you a goog stay with us!请在这里签名好吗？…谢谢，祝您入住愉快！5、I’m sorry,I’m afraid we can’t change USD into RMB.对不起，恐怕我们不能将美元换成人民币。

6、Here is your bill,it totals 100 RMB.这是您的账单，一共是100元。

7、Your room rate is 368RMB,we offered you 20% discount,It’s 296RMB per-night.And it comes to 592RMB for two nights.您的房价是368元，给您打八折是296一晚，两天是592元。

8、Your bill stands at 688R,plus two nights’ room rate is 592,minbar is 18,long distant call is 58,and room others is 20.您的账单是688元，包括两晚房费592，小酒吧18，长途电话58，还有客房杂项20。

9、How would you like to pay your bill?(in cash or by credit card)请问您用什么方式付账？（现付还是卡付）10、Excuse me,sir.The cup in your room was broke.According to our hotel’s regulation,I’m afraid we have to charge 10 to your account.对不起，先生。

酒店前台接待员收银员中英文标准用语receptionist

前厅部前台标准用语1. May I have your passport for registration?可以出示一下您的护照我们为您做登记好吗？2. May I have your business card in order to update your businessparticulars?为方便我们为您提供更好的服务，请赐一张您的名片好吗？3. Mr.XX. I am just going to get your registration card. Would you please waita moment?XX先生,请您稍等片刻,我去取您的登记单.4. Mr.XX .What kind of room do you prefer?XX先生,您喜欢什么样的房间呢?5. How long will you stay with us?请问您打算住几天呢?6. May I know how would you like to settle your bill?请问您打算以何种方式付款呢?7. Would you please pay RMB1000 as deposit, that include your room chargeand other miscellaneous charge until you check out. If there are deposit rest, we will refund them to you upon check-out.麻烦您付1000元押金，多余部分将在您退房时退还给您。

8. I have received your RMB 1000 （as your deposit.）收您人民币1000元（作为您的押金.）9. Mr./Ms. XX would you please check these clauses to see if it is correct,thank you.XX小姐/先生，请您核对一下您的帐单，谢谢。

实战酒店前台英语收银常用英语

酒店前台&收银常用英语前台reception 或者front desk 收银casher大厅lobby 机场airport餐厅restaurant 房务部housekeeping超市supermarket 工程部engineer department 、无线网络wifi 密码password收据receipt 押金deposit毛巾towel 刮胡刀shaver烟灰缸ashtray 伞umbrella快递express 南航购票点southern China office 火车站trainstation 地铁metro station入住时：1、先生/小姐，您好，请问有什么可以帮到您?hello，sir，may I help you？房价是多少What is the room rate ？现在的房价是300元每晚Is 300 RMB per night2、请问您有预定么？Do you have a reservation？3、您需要单人房还是双人房？A single room or double room？您的退房时间是？when is your check out time4、我能看一下您的护照么？may I have your passport please5、请签一下您的名字Please sign your name here。

6、您的房卡this is your room card我们的早餐时间是七点半到九点半our breakfast time is during seven thirty to nine thirty7、您的房号是…..Y our room number is ….8、您需要提前预付300元人民币的押金Y ou should pay for a deposit of 300 RMB9、押金我们会在您退房的时候退还给您The deposit we will return to you when you check out退房时：1、可以把您的房卡给我们吗May I have your room card please。

酒店前台日常实用英语口语(很全)

酒店前台英语口语一．概述在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同,较注重礼节。

正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词,就可以了。

例如:非正式英语正式英语What's your name？May I have your name?您贵姓? 请问您贵姓大名？Do you want some tea？Could you like some tea?您要喝茶吗? 请问您想喝茶吗？Over here，please. Could you come this way please？这边请。

请您往这边走好吗?* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.＊Hey, uh-huh，Hang on 等等，也不适合在酒店中使用。

* 别说“I don’t know.”回答“不知道"是非常不礼貌的说法.可以说“just a moment，please。

I’ll check that for you.” （请稍候,我来帮您确认），然后请有能力处理的人前来协助.＊对男性客人，尊称为Sir；面对女性客人时尊称为Ms。

在招呼客人时，最好说“Excuse me, Sir（Ms)"，不要直接称呼Mr.或Ms。

至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl。

* 正视对方的眼睛，以显示出你的信心和诚意。

但必须注意，注视对方的眼睛，并不是无理地盯着对方看。

* 在面对语言不通的外籍人士时,一定要多加利用手势和肢体语言。

但是使用手势时要特别小心，因为对于不同国家、民族而言,手势的意义也大不相同.二。

基本待客英语（一）在正式的英语表现里,疑问基本句型可分为下列四种：1. May I ～2. Could you ～3. Would you ～4。

Shall I ~?只要理解这四种基本的句型，就可以处理大部分业务上的状况。

酒店前台接待日常英语口语

HoteｌEnglishMarch２０１2Paｒt 1Greｅtｉngs问候１.Weｌcｏme to Sｈanxi World Tｒade Hotｅl . I’ｍ．.., wｈat sｈouｌdＩcallｙｏｕ,please?欢迎光临山西国贸大饭店。

我是...，请问我该怎么称呼你呢？2．Goｏd morｎｉｎg／afｔernoｏｎ/ｅvening，Ｓiｒ／Madam. Ｗhａt caｎＩdo for you？先生／女士,你好！请问我能为您做点什么?3．My nａme is .．.,ｉs ｔｈeｒe ａnything else Ｉcaｎｄo foｒyou, just ｌet me ｋnow.我叫．.．,如果需要我为您做些什么,请告诉我。

4.Iｆyoｕhａve any prｏblｅmｓ，ｐlｅasｅfｅｅl frｅｅtｏcontａct ｕs ．如果你有任何需要，请随时联系我们。

5.Have you make a reservａｔｉｏn ?＼Have youｂｏokeｄthe room?＼Arｅyou ｔhevip?请问有预订吗?\请问你是会员吗？6.Whａt kinｄoｆｒｏom ｗouldｙoｕlｉke?请问您需要什么类型的房间。

7．Soｒry ,I don’t quite understａnd ．对不起，我不是很明白。

8.I’m afraｉd wｅ’ｖｅfulｌy bｏoked fｏr ｔｈat ｔimｅ.抱歉，我们那个时段已给订满了。

９.It’s the hot ／pｅaｋ/bｕsｙｓeａson ,ｙoｕｋnｏｗ？这是酒店业的旺季。

１0．Excuseｍｅ，Hoｗｄo spell it ,ｐｌeａse?打扰一下，您能拼写一下您的名字吗？11.Ｗe cａn only kｅep your tabｌe/roomｔｉll…我们能保留您的房间直到...12.Let me show ｙou ｔo yｏｕr room ，tｈis way pleaｓe ．让我带您到房间,这边请。

酒店收银英语专门篇

酒店收银员常用英语：问候语1、早上好,先生. Good morning, Sir.2、您好! Hello.How do you do?3、很高兴见到您 Glad to meet you.4、欢迎到我们酒店来 Welcome to our hotel.5、愿您在我们酒店过得愉快I hope you’ll enjoy your stay with us.祝贺语6、祝贺您! Congratulations!7、生日快乐 Happy birthday!8、新年快乐 Happy New Year!9、圣诞快乐 Merry Christmas!10、祝您好运 Good luck to you!11、祝您成功 Wish you every success!12、祝您旅途愉快 A pleasant journey!答谢和答应语13、谢谢您 Thank you (very much)!14、谢谢您的帮助 Thank you for your help.15、太感谢您了It’s very kind o f you.16、别客气不用谢You are welcome./ Not at all. / Don’t mention it.17、很高兴为您服务It’s my pleasure.道歉语18、很抱歉I’m sorry.19、对不起 Excuse me.20、对不起,让您久等了 Sorry to have kept you waiting.21、我为此道歉 I apologize for this.指路用语22、上楼 Go upstairs 下楼 Go downstairs. 在二楼It’s on the second floor.23、请这边走 This way, please.24、往右转 Turn right, please.25、在大厅靠近大门It’s in the lobby near the main entrance.26、在走廊尽头It’s at the end of the corridor.提醒用语27、请走好 Mind your step.28、请当心 Be careful, please.29、请别遗忘您的东西 Please do not leave anything behind.30、请不要在这里抽烟 Do not smoke here, please.告别语31、等会儿见 See you later.32、明天见 See you tomorrow.33、再见,谢谢您的光临 Good bye and thank you for your coming.34、再见,希望再见到您 Good bye and hope to see you again.35、一路平安! Have a nice trip.只要掌握一些基本词汇，大胆开口，态度亲切，甚至加上肢体语言，就算外国客人听不太懂你不太流利的英语，也一定能感受到你和善的态度和亲切的微笑。

收银专业英语50句

收银专业英语50句1.Good morning, sir. What can I do for you?早上好，先生。

我能为你做些什么？2.Good afternoon, madam. May I help you?下午好，女士。

有什么需要帮忙的？3.Y ou’d better ask the assistant manager.您最好找大堂值班经理。

4.May I have you room number, sir?先生，请问您的房号是多少？5.I’m sorry to have kept you waiting.很抱歉，让您久等了。

6.Do you want to pay by credit card, madam?夫人，您是用信用卡付款吗？7.This is your receipt, please keep well.这是您的发票，请收好。

8.May I imprint your credit card?我可以压印您的信用卡吗？9.We accept following cards. For example, American Express, Master, V isa, and Grand wallcard, etc.我们接受以下的信用卡，如美国运通卡，万事达卡、维萨卡和长城卡等。

10.This is your mini-bar charge.这是您的迷你酒吧费用。

11.I’m afraid, miss. For express service, We double charge.很抱歉，小姐。

快洗服务是双倍收费的。

12.For room rate is RMB600 per day, plus 15% service charge.房价是600元人民币每天，外加15%的服务费。

13.Our check-out time is 12:00 noon.我们的结账时间是中午12点。

14.May I have a look at your hotel passport, sir?先生，我可以看一看您的房卡吗？15.Please show your passport or ID card.请出示您的护照或身份证。

酒店前厅英语大全

酒店前厅英语大全酒店前厅常用英语总经理：GM（General Manager）房务部总监：DOR（Director of rooms)前厅部经理：FOM(Front office manager)大堂管家：AM(Assistant manager)客务主管：Reception Supervisor客务领班：Reception Team Leader客务代表：Receptionist礼宾领班：Concierge Team Leader行李员：Bellmen总机领班：Operator Team Leader客服代表：Operator商务中心文员：B、C clerk信息中心：Information Center预定：Reservation接待：Reception问询：Information礼宾：Concierge电话服务：T elephone switch board商务中心服务：Business center收银结账服务：Cashier协调客务关系服务：Guest relations department 入住登记：Check in离店手续：Check out外币兑换：Foreign Currency Exchange房间预订：Room Reservation留言服务:Message service门市价：Rack rate促销价：Promotion rate护照：Passport信用卡：credit card现金：cash单人/双人房：Single/Ｄouble room加床服务:Extra Bed被、、、支付：【PB】Pay By为、、、支付：【PF】Pay for自付：pay by own account包含：Ind早餐：【ABF】A breakfast房费旅行社付，其他自付：ROTA others POA 公司全付：AllCO房费公司付其他自付;ROCO others POA GOR:Guest relation officer占用房：Occupied检查：Inspected空房：Vacant维修房：OOO停用房：OOS占用已清洁：【OC】Occupied&Clean占用脏房:【OD】Occupied&Dirty已清洁房：【VC】Vacant&Clean可卖房：【VI】Vacant&Inspected空房脏：【VD】Vacant&Dirty预订员：Reservation clerk有担保未入住：NO Show前台：Front Desk叫早：Morning call叫醒：Wake up call。

酒店前台收银常用服务英语

酒店前台收银常用服务英语Check in 入住1) How would you like to pay the deposit, in cash or by credit card?您怎么付押金，现金还是信用卡?2) You must pay 1000 yuan as a deposit. 您必须付1000元作为押金。

3) As a hotel policy, we require one day’s room charge as deposit for guests without a reservation.按照酒店规定，没有预订旳客人得付一天房费作为押金。

4) we’ll refund the money you overpaid when you check out.您离店时，我们会退还您多付旳钱。

5) Here is your receipt, and please keep it, you need to show it to us when you check out. 给您收据，请保管好，你离店时得出示它。

6) And you also need to take care of your key, you have to return it to us when you check out. 您得好好保管它，您离店时必须偿还给我们。

7) Thank you, and hope you will have a good stay in our hotel.谢谢，但愿您过得快乐。

A. Check out for individual guest 为散客退房1) Good morning, sir, do you check out? 早上好，您退房吗?2) Do you want to check out or keep key here?您想要离店还是要保管钥匙?If you check out before 6:00pm, you will pay half day charge.六点之前退房，得付半天房费。

酒店前台接待英语口语实用用语

酒店前台接待英语口语实用用语On February 12, 2022, investing in oneself is the best way.酒店前台接待英语用语一、预订服务Good morning. This is Room reservation. May I help you早上好,预订处,我能为您做什么What kind of room would you like to reserve您想订哪种类型的房间A single room or a double room要单人间还是双人房间For which dates do you want to book the rooms您想订哪几天的房间呢What time will you be arriving您将在何时到达May I know your name您能告诉我您的名字吗How long will you be staying您将要住多久I’d like to confirm your reservation.我要确认一下您的预订;I’ll check the room availability.我查查客房预订情况;You should pay a deposit of US$1000 beforehand .您应预期付1000美元的定金;There is a 10 per cent discount .10%的折扣;二、接待服务What kind of room would you be prefer您要什么样的房间Have you got a booking您预订了吗A single room or a double room要单人间还是双人房间A double room costs 368 Yuan per night .双人房的房价是每晚368元;Breakfast is also included.早餐也包括在内;May I see your passport我能看一下您的护照吗Could you fill in this form, please请您填一下这张登记表好吗This is your room card and room key这是您的房卡和房间钥匙;Could you sign your name, please请您签一下名,好吗If you leave after 6:00 p.m , you’ll have to pay the full account.晚上六点以后退房,按全天收费计算.You’ll have to register individually, please.请你们分开登记;How would you like to pay , sir , in cash or by credit card先生,请问您是用现金付款还是用信用卡付账I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked.非常抱歉,这个季节人多,各种房间都订满了;Do you know which unit is responsible for the reception您知道您是由哪个单位负责接待的吗Could you keep your room key until you check out请您在住宿期间自己保管钥匙,直到结帐离开;三、收银服务Here is your bill . It’s 2000 Yuan in all.这是您的账单;总共2000元;How would you like to pay , sir , in cash or by credit card先生,请问您是用现金付款还是用信用卡付账Please check it and sign here.请核对一下,在这里签个字;I will write out a receipt for you .我给您开一张收据;May I check the details for you , please我能为您核对账单上的详细内容吗Do you have any charges for this morning您今天是否挂帐用酒店的服务We’ll have to charge you $10 extra.我们要向您额外收10美元;Did you make any phone calls from room, sir先生,您从房间打过电话吗Excuse me , sir , but I don’t think that will be enough.先生,对不起,我认为钱数不够;I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .对不起,先生,您的帐单算错了;请稍候,我马上把它改过来;Is your baggage down yet, sir Could you check out after your baggage have been brought down, please先生,您的行李拿下来了吗能请您在行李拿下来后再结帐吗Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.对不起,您的信用卡已经止付;根据银行规定要取消;四、兑换外币The rates of exchange are on the board there .今天的兑换牌价在那里的牌子上;How much would you like to change您要换多少It’s 8.10 Yuan RMB for one US dollar1美元兑换8.10元人民币;情景对话一、 Check in1.C : Good afternoon , sir . Welcome to our hotel . May I help youG: Yes. I booked a room one week ago .C: May I have your name please , sirG: John Smith.C: Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . You’ve paid 2000 Yuan RMB as a deposit . Is that correctG: That’s it .C: Would you please fill in this registration card , sirG: Sure . Here you are. I think I’ve filled in everything correctly .C: Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for youYou are leaving on…G: October 24.C: May I see your passport , please Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. It’s on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars.G: Yes, I’ll keep it with care , thank you .C: I hope you enjoy yours stay with us.2. C: Good afternoon, madam. Can I help youG: Good afternoon, I want a single room, please .C: Have you made a reservationG: No, I haven’t.C: How long do you want to stayG: Three days.C: I’ll see what we have, madam. Oh, yes. I can offer you a room on the eight floor.G: Fine.C: May I see your passportG: Of course. Here you are.C: Thank you. Madam. Could you fill in this form, pleaseG: Yes. Here it is.C: Thank you, Here is your key. It’s Room 808 on the eight floor.G: Thank you very much. Good night.二、 Check out1. C: Good morning. Can I help youG: Yes. I would like to check out. Could I have my bill. PleaseC: Certainly, sir, May I know your name and your room number, pleaseG: Dennis black, Room 1108.C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan.G: The figure seems right.C: How would you like to pay, Mr. Black , in cash or by credit cardG: In cash. Here is the money.C: Thank you, Mr. Black . Just a moment, please , I’ll write out a receipt for you .2．C: Good morning. Can I help youG: Yes, I’d like to check out now .C: Can I have your name and room number, pleaseG: John smith, room 1208 .C: May I have your room key, pleaseG: Sure. Here you are.C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check itG: I’m sorry . What’s the 20 Yuan forC: That’s for the drinks you ordered from your room .G: I see .C: How would you like to make payment , Mr. SmithG: I’d like to pay in cash .C: That’ll be 2180 Yuan .G: Here you are .C: Here’s your change and receipt ,Mr. Smith , I’ll send a bellman up to get your luggage.G: Thank you .C: You are welcome , Good-bye .三、 Reservation1. C: Good morning . This is room reservation . May I help youG: Yes , I’d like to book a room , please .C: Fine , For which dateG: For Oct. 1st .C: For how many nightsG: Two nights.C: A single room or a double roomG: A double room .C: Could you give me your name , pleaseG: Mr. John Cook .C: May I have your telephone number , pleaseG:C: What time do you expect to arrive , sirG: At about 6.p.m .C: Fine , Mr. Jone Cook , a double room for Oct .1st and 2nd .G: That is right . Good-bye .C: Good-bye and we are looking forward to seeing you .2. C: Good morning . Room reservation . Can I help youG: I’d like to make a reservation .C: When forG: For Sept .9th .C: For how longG: About a week .C: Could you hold the line , please I’ll check….Thank you for waiting , sir . I’m afraid our hotel is fully booked on those days .G: That’s all right .C: We’re very sorry , sir . We hope you understand。

酒店前台接待员收银员中英文标准用语receptionist

前厅部前台标准用语1. May I have your passport for registration?可以出示一下您的护照我们为您做登记好吗?2. May I have your business card in order to update your businessparticulars?为方便我们为您提供更好的服务,请赐一张您的名片好吗?3. Mr.XX. I am just going to get your registration card. Would you please waita moment?XX先生,请您稍等片刻,我去取您的登记单.4. Mr.XX .What kind of room do you prefer?XX先生,您喜欢什么样的房间呢?5. How long will you stay with us?请问您打算住几天呢?6. May I know how would you like to settle your bill?请问您打算以何种方式付款呢?7. Would you please pay RMB1000 as deposit, that include your room chargeand other miscellaneous charge until you check out. If there are deposit rest, we will refund them to you upon check-out.麻烦您付1000元押金,多余部分将在您退房时退还给您。

8. I have received your RMB 1000 (as your deposit.)收您人民币1000元(作为您的押金.)9. Mr./Ms. XX would you please check these clauses to see if it is correct,thank you.XX小姐/先生,请您核对一下您的帐单,谢谢。

酒店收银常用英语.doc

常用句子1 Welcome to our hotel2 Good morning/afternoon/evening3 Goodbye, we hope to welcome you again。

4 We look forward to service you again at an indefinite time in the future.5 Do you have any special local dishes?6 Could I take your order?7 This way please8 Thank you very much9 You are welcome10 I hope you have a nice day11 In cash or credit card?12 I’m very glad to service to you13 Just a moment please14 Sir/Miss/Madam, coming over here please15 Here is your bill16 Please sign your name here17 Please keep it18 Congratulations!19 Do you need the invoice?20 Merry Christmas21 Have a nice holiday22 Wish you every success23 Have a nice trip/trip home24 I need a long distance call service.25 What can I do for you?26 May I lead the way?27 I’ll have to get the manager28 I’m sorry to have kept you waiting29 It will be on your account30 Your bill totals 100 Yuan RMB31 I’ll calculate it for you32 It comes to 21.5 US dollars at today’s exchange rate33 Do you accept credit card34 I’m afraid I haven’t brought enough cash with me35 We will take the check now36 Can I have the bill?37 Are you staying at our hotel?38 I hope you have enjoyed your dinner39 I’m very sorry about this40 What would you like to drink?41 How many are in your party?42 Anything else?43 That will do it/ No, that’s all44 Excuse me, but I don’t think that will be enough45 That will cover the amount46 Here’s your change and receipt47 Our check-in time is after 14:00,and check-out time is before 12:00at noon, if you use the room until 18:00 I’m afraid that for late check-out we charge an extra 50% of the room rate48 How would you like to make payment?49 Could you fill out this form please?50 Please show your passport51 Go ahead. Turn left/right52 I’m sorry, breakfast is over53 Where is the toilet?54 Nice to meet you55 More or less56 May I know your name and room number?57 Could you change another 100-yuan note?58 Would you mind coming over here?59 It’s a fine day today60 How much does that cost?61 What’s the time now?62 It’s a quarter past seven63 I’d better go back to work64 Let me repeat that65 Pardon me sir, could you repeat that more slowly?66 Is this your first time here?67 See you later68 What day is it today?69 Today is Friday70 What’s the date today?71 Today is September fifth in 200872 It is very nice talking with you73 Its very kind of you74 Take you time75 Just cancel it76 How’s everything?77 We have to leave soon78 I’m sorry I can’t understand you79 What else can I help you with?80 Is there anything I can do for you?81 The minimum charge is 980 Yuan per middle room82 Really? I didn’t know that83 I’m sorry; we’re fully booked on that date84 That’s all right. Never mind85 It’s forgery86 I’d like to reserve a room87 We have single room, double room, honeymoon room, suite room, deluxesuite room and presidential style room.88 Would you like to leave a message?89 May I take a message?90 Have you made a reservation?91 Have many people do you have?92 I need some small change93 This table must have been reserved.94 We have already received many bookings and though I can’t guaranteeanything, please be assured that we’ll try our best, I hope you can understand.95 Excuse me sir , you need to leave 1000 Yuan local money as deposit thatyou living here.96 I hope you’ll enjoy your stay with us97 Thanks for your help/information/advance/advice98 I apologize for this99 Please be careful100 Please don’t leave anything behind101 Single room cost 880 Yuan RMB per night, mow we’ll give you a 40% discount because our hotel is on trial opening, so the preferential price is 528 Yuan RMB per night.模拟对话1 办理入住（做预授权）R/C: Nice to meet you sir/madam, welcome to our hotel, what can I do for you?G: I reserved a room a few days agoR: What name did you leave when you made a reservation?G: FulankaR: Just a moment please, I’ll check the arrival listG: OkR: Please show your passport to register.G: Here you areC: How would you like to make payment, in cash or credit card?G: Credit card.C: Would you like sign the list to expend in our hotel? If so I suggest you to ask more authorization amount for settle all in once when you check out.G: All right/No, It is not necessary. / No, I needn’tC: Just a moment, I will ask 1000 Yuan authorization from your credit card. G: No problemC: Sir/Miss/Madam, sign your name here please, this is your credit card and card holder copy, please keep it.G: Thank you.C: It’s my pleasure.R: This is your passport and room card, here you are. These are breakfast coupons; you can have breakfast in the Western restaurant by it on the first floor. Breakfast will be a Chinese-Western buffet. And there are two pieces of cash coupon, you can use it in the lobby Bar and Western restaurant when you buy some foods or beverage, it is equivalent to10 Yuan local money, but one time one piece only. Your rooms on the6th floor turn right you will see the lift.G: Thanks!C/R: You’re welcome, and we hope you will enjoy your stay with us.2 办理入住(押金现金)R/C: Nice to meet you sir/madam, welcome to our hotel, what can I do foryou?G: I reserved a room a few days agoR: What name did you leave when you made a reservation?G: FulankaR: Just a moment please, I’ll check the arrival listG: OkR: Please show your passport to register.G: Here you areC: How would you like to make payment, in cash or credit card?G: In cash.C: Would you like sign the list to expend in our hotel? If so I suggest you to leave 2000 Yuan RMB for settle all in once when you check out. G: All right/No, It is not necessary. / No, I needn’tC: Just a moment, this is your deposit receipt, please keep itG: Thank you.C: It’s my pleasure.R: This is your passport and room card, here you are. These are breakfast coupons; you can have breakfast in the Western restaurant by it on the first floor. Breakfast will be a Chinese-Western buffet. And there are two pieces of cash coupon, you can use it in the lobby Bar and Western restaurant when you buy some foods or beverage, it is equivalent to10 Yuan local money, but one time one piece only. Your rooms on the6th floor turn right you will see the lift.G: Thanks!C/R: You’re welcome, and we hope you will enjoy your stay with us.3模拟刷卡结账C: Good morning Sir/Miss/Madam. May I help you?G: Check out please. These are the room cards, here you are.C: That’s ok, just a moment please; the room server is checking the room now. You can go there and have a rest.G: O.K. I will be waiting here.C: Sir/Miss/Madam, your bill is ok, please have a look.G: All right, no problem.C: Show your credit card please. I will finish the transfer and settlement of accounts.G: Here you are.C: Thank you; sign your name here please. Do you need the invoice? G: Yes. /No.C: This is your credit card and bill (invoice), please keep it. That is all.G: Thank you very much. Bye!C/R: Bye, We look forward to service you again at an indefinite time in the future. And have a nice trip!4 模拟现金结账C: Good morning Sir/Miss/Madam. May I help you ?G: Check out please. These are the room cards, here you are.C: That’s ok, just a moment please; the room server is checking the room now. You can go there and have a rest.G: O.K.I will be waiting here.C: Sir/Miss/Madam, your bill is ok, please have a look.G: All right, no problem.C: Show your deposit receipt please.G: Here you are.C: Thank you. Do you need the invoice?G: Yes. /No.C: This is your bill (and invoice), please keep it. That is all.G: Thank you very much. Bye!C/R: Bye, We look forward to service you again at an indefinite time in the future. And have a nice trip!。

酒店英语口语一学就会282

酒店英语口语一学就会282收银员常用词汇1、 Credit Card 用信用卡2、 in cash 用现金3、 exit 安全出口4、 enter 入口5、 Service Center 服务中心6、 Promotion 特价，促销价7、 Information 问询处8、 Current price 现价9、 Original price 原价10、any dramges or losses must be paid for 损坏需赔11、offering 请求12、ansewer 回答收银员常用英语问候1、 Good morning (afternoon,evening),sir(madam) !先生(女士)，早晨(下午，晚上)好。

2、 You are welcome.欢迎光临。

3、 Welcome to come here again !欢迎你再来!4、 Have a good day .祝你愉快。

5、 Come back and see us.欢迎您有空再来。

6、 Thank you sir,please come back ,I hope you enjoy your stay.谢谢您，请再度光临，希望您对我们的服务满意。

工作7、 Will this be charge or cash?刷卡还是付现金?8、 It has a little dear.这个比较贵。

9、 This trousers are very cheap.这条裤子很便宜。

10、You should pay me fifty-five Yuan.需要付我55元。

11、Please keep your turn.请大家排好队。

12、 Do you have 3 Jiao small change.您有3角零钱吗?13、I am a cashier.我是收银员。

14、 How much,please?请问多少钱?15、 Excuse me,do you have any small change?请问您有零钱吗?16、 You should pay me two yuan more.请再付两元钱。

酒店前台常用英语100句及技巧

酒店前厅常用英语100句及技巧酒店总机常用英语及技巧一、接听外线电话：2)电话铃响三声接起，中英文清晰报出酒店名称：早上好，龙轩大酒店。

请问有什么可以帮到您！Good morning, LonSun hotel. How may I assist you !2) 转接时，对来电方：请稍等！Hold on, please !3) 电话占线时：对不起，电话占线，请您稍后再拨。

Sorry, the line is busy , please call back later !4) 转入电话无人接时：电话没人接，您是否需要留宿？There’s no answer. Would you like to leave a message ?5) 转入客房电话：A 请问您找哪位？Who would you like to speak to ?B 对不起，没有这个姓名的客人。

Sorry, there’s no guest with that name.C 您能告诉我他是住客还是访客？Excuse me for asking but is he a visitor or a botel guest?6) 内容没听清或不确定时：A 请您再说一遍好吗? Would you like to repeat the number ?B 请您大声一点好吗? Could you speak a little louder , please ?C 请说慢一点！Could you speak slowly , please ?7) 对方拨错号码：恐怕您拨错了号码，这里是龙轩酒店总机I’m afraid you dial the wrong number, here is LonSun hotel operator.8) 外线来电详细问询时；我将帮您把电话转到问询处；I’ll put you through to the information desk.9) 来电方需要留言；A 请告诉我您的留言内容；Could you please give me the message , sir /madam?B 请放心，我一定将您的意思转达给X先生/小姐。

前台收银初级英文教材

Front office cashier(前台收银) Key sentences1)Would you please go to the cashier Desk to pay your bill?请您去前台收银那里去付账.2)Have you found a discrepancy in the bill, sir?先生,你发现账单的差异了吗3)May I check the details for you，please.我可以帮您检查下单据吗?4)Do you accept credit cards?可以使用信用卡吗?5)Today’s rate of exchange is RMB8 Yuan for one U.S. dollar.今天的兑换比率是一美元兑换8元人民币6)How much would you like to change?您想兑换多少?7)What is the exchange rate for American currency today?今天美元的兑换率是多少?Dialogue 1C: Good afternoon，Madam. May I help you?下午好,夫人,有什么可以帮到你?G: Good afternoon. Can I change this check into RMB?下午好,我可以把.支票兑换成人民币吗?C: Certainly. How much would you like to change?当然可以,你要兑换多少?G: Five hundred US dollars. What’s today’s exchange rate?4百美元,今天的兑换率是多少?C: Well. It’s RMB8.86yuan fo r one U.S. dollar.一美元兑换8.86元人民币G: Ok!好的C: Excuse me. Can I have your name and Room number, Madam?打搅下,夫人,您能告诉我您的姓名和房间号码吗?C: My name is Jennie Shen Room 723.我是723房的Jennie ShenG: Thank you. Miss Shen. Would you please sign this exchange name?谢谢,申小姐,请您在这里签字C: OK!G: Here is your money. RMB4430 in all.这是您的钱,,总数是4430人民币.Dialogue 2C: Good morning, Madam. What can I do for you?早上好,夫人,有什么可以帮到您?G: Good morning. I am checking out. I am leaving at 10:00.早上好,我要办理离店手续.我十点钟要离开.C: May I have your name and room number. Please?G: I’m Jennie Shen. Room 723我是723房间的Jennie ShenC: Would you mind waiting a moment. Miss Shen?您介意稍等会吗?申小姐G: I don’t mind.不介意C: Sorry to have kept you waiting. Miss Shen?不要意思让您久等了,申小姐G: Have you signed for any bills in the restaurant您在餐厅签过单吗?C: No.没有G: Did you use your mini-bar after breakfast today. Miss Shen.早餐以后,您使用过迷里吧里面的东西吗?C: No, I didn’t.没有G: Thank you. Miss Shen. Here is your bill. Please check it and sign here.谢谢,申小姐,这是您的账单,请你检查后签字C: Thank you. Can I pay with traveler’s checks?谢谢,我可以用旅行支票付账吗?G: Certainly. Miss Shen. Here is your receipt. Good-bye. We hope you have a good flight.当然,申小姐,这是您的收据,再见,祝您一路顺风.Checking outCashier=C Guest=GC: Good afternoon, sir. How may I help you?下午好，先生。

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