学酒店管理的常用英语
酒店管理生活必备英文词汇
酒店管理生活必备英文词汇-----------------------作者：-----------------------日期：国外生活必备英文词汇全搜索－住宿篇1前台：company 陪伴，同伴single room 单人房double room 双人房intend 想要，打算party （参加共同活动的）一批，一组，一组人date 日期，日子kind 种，类bath 浴室shower 淋浴suite （一套）房间deluxe 豪华的presidential 总统的，总统职务的available 可用的，合用的，可得到的，可到达的fully 完全地，彻底地name 名字，姓，姓名，名称address 地址the phone number 电话号码be able to 能，会guarantee 保证，担保，包，管occupancy 占有，占用peak 最高的，高峰的arrival 到来，到达departure 启程，离开，出发book 预定，定hotel 旅馆offer 提出，提供discount 折扣vacancy 空，空房间solid 全部地be full up 全满include 包括，包含major 较大范围的，主要的international 国际的，世界的provide with 提供mini-bar 小冰柜sort 种类，类别price 价格，价钱dollar 美元service 服务，服侍of course 当然rate 价格，费用tax extra 另加税金look forward to 期待，希望receive 接待，接见，欢迎guest 旅客，宿客welcome to 欢迎到来bellboy 行李员，旅客服务员madam 夫人，女士，太太trip 旅行，旅程take care of管理，照看baggage 行李，carry 运送，手提suitcase 手提箱，衣箱show 带领，指引，给看lead 带领，引领，领路give sb.a hand帮...的忙allow 允许，准许wish 愿，希望pleasant 令人愉快的，舒适的enjoy 享受a good time 快乐时光pleasure 快乐，愉快，高兴not at all 不用谢，没关系mention 提及，提到registration登记，注册at one's service 为...服务behind 在后面，在...背后remember 记住，记得return 送还，还归firmly 稳固地go to bed 上床睡觉check 检查，核对list 名单，一览表fill to 填写form 表格have a look 看一看passport 护照mind 介意，反对fill out 填写prepare 准备，预备key card 出入证seat 座位file 档案identification身分的证明straight 马上，立刻separately 单独地opposite 在...的对面gift 礼品，礼物elevator [美]电梯directly 直接地straight 笔直的traffic 交通distance 直接地intersection 交叉点，十字路口suggest 建议，提出（意见，计划）等popular 受欢迎的，大众（或某种人）喜爱的tourist 旅行者，游览者，观光者famous 著名的，出名的tourist attraction 旅游胜地history 历史direction 方向，方位well-known 出名的，众所周知的scene 景色，景象attractive 有吸引人的，引起兴趣的interest 兴趣dynasty 王朝，朝代classical 古典的architecture建筑风格exquisite 精致的，精巧的artistic value 艺术价值chance 机会feast one's eyes让某人一包眼福typical 典型的，代表性的pearl 珍珠The Jade Buddha Temple 玉佛寺what's more 另外construction建造，构造，结构magnificent 壮丽的，宏伟的enjoy 欣赏，喜爱stamp 邮票stick 粘贴，张贴envelope 信封，封套sticker 背后有粘胶的标签ticket 票airline 航空公司wonder 想知道consider 考虑，细想in advance 预先economy 经济time-table 时刻表flight 班机airport 机场国外生活必备英文词汇全搜索－住宿篇2 rear stalls 戏院正方后座in order 妥当，就绪suppose 猜想，料想，想象matinee 日戏dress circle戏院的二楼厅cancel 取消except 除...之外performance 演出acrobatic 杂技的prefer 更喜欢exchange 兑换，（货币）交换bill 钞票，纸币currency 货币according to根据...所说，按照equivalent 相等的，相当的note 纸币sign 签名，署名exchange memo 兑换水单counter 柜台prohibit 禁止，阻止government 政府information 信息bottom line 底线endorse 在（支票等）背面签名，背书signature 签名，署名top line 头一行receipt 收据，收条amount 数额certificate 单据purchase 买，购买，购置，所购物countersign 副署，连署in duplicate（正副）一式两份policy 政策，方针understand 懂，理解awfully 非常，很describe 描绘，叙述，形容apologize 道歉trouble 麻烦，烦恼manager 经理solve 解决carelessness粗心，疏忽，粗枝大叶advise to 劝...inconvenience 不方便toilet 洗室sincerely 真诚地，诚恳地，真挚地previous 先的，前的occupant 占有人，占用者，居住者access 进入responsible 有责任的，（应）责任的necklace 项圈，项链safety box 保险柜arrange 安排in touch with 联系，接触as soon as 一...就...try one's best 努力，尽力possible 可能的regulation 规则，规章，法规noise 噪音，嘈杂声several 几个，数个misunderstand 误会，误解explain 解释，说明relax 放松calm 使平静，使镇定in charge 主管housemaid 客房服务员release 再出租measure 措施，方法understaffed人员太少的，人员不足的accommodation cost 宿费cashier 出纳check in 入住登记check out 办理退房手续deluxe suite豪华套间dining hall 餐厅double room 双人间foreign exchange counter 外币兑换处hotel directory 旅馆指南hotel lobby 饭店大堂hotel rates 房价information desk 总台porter 行李员reservation desk 预定处room charge sheet 房价表room with bath 带有浴室的客房room with good ventilation 通风良好的客房single room 单人间suite 套间telephone operator 总机接线员in touch with 联系，接触as soon as 一...就...try one's best 努力，尽力possible 可能的regulation 规则，规章，法规noise 噪音，嘈杂声several 几个，数个misunderstand 误会，误解explain 解释，说明relax 放松calm 使平静，使镇定in charge 主管housemaid 客房服务员release 再出租measure 措施，方法understaffed人员太少的，人员不足的accommodation cost 宿费cashier 出纳check in 入住登记check out 办理退房手续deluxe suite豪华套间dining hall 餐厅double room 双人间foreign exchange counter 外币兑换处hotel directory 旅馆指南hotel lobby 饭店大堂hotel rates 房价information desk 总台porter 行李员reservation desk 预定处room charge sheet 房价表room with bath 带有浴室的客房room with good ventilation 通风良好的客房single room 单人间suite 套间telephone operator 总机接线员国外生活必备英文词汇全搜索－饮食篇1餐具：coffee pot 咖啡壶coffee cup 咖啡杯paper towel 纸巾napkin 餐巾table cloth 桌布tea -pot 茶壶tea set 茶具tea tray 茶盘caddy 茶罐dish 碟plate 盘saucer 小碟子rice bowl 饭碗chopsticks 筷子soup spoon 汤匙knife 餐刀cup 杯子glass 玻璃杯mug 马克杯picnic lunch 便当fruit plate 水果盘toothpick 牙签中餐：bear's paw 熊掌breast of deer 鹿脯beche-de-mer; sea cucumber 海参sea sturgeon 海鳝salted jelly fish 海蜇皮kelp, seaweed 海带abalone 鲍鱼shark fin 鱼翅scallops 干贝lobster 龙虾bird's nest 燕窝roast suckling pig 考乳猪pig's knuckle 猪脚boiled salted duck 盐水鸭preserved meat 腊肉barbecued pork 叉烧sausage 香肠fried pork flakes 肉松BAR-B-Q 烤肉meat diet 荤菜vegetables 素菜meat broth 肉羹local dish 地方菜Cantonese cuisine 广东菜set meal 客饭curry rice 咖喱饭fried rice 炒饭plain rice 白饭crispy rice 锅巴gruel, soft rice , porridge 粥—noodles with gravy 打卤面plain noodle 阳春面casserole 砂锅chafing dish, fire pot 火锅meat bun 肉包子shao-mai 烧麦preserved bean curd 腐乳bean curd 豆腐fermented blank bean 豆豉pickled cucumbers 酱瓜preserved egg 皮蛋salted duck egg 咸鸭蛋dried turnip 萝卜干西餐与日本料理：menu 菜单French cuisine 法国菜today's special 今日特餐chef's special 主厨特餐buffet 自助餐fast food 快餐specialty 招牌菜continental cuisine 欧式西餐aperitif 饭前酒dim sum 点心French fires 炸薯条baked potato 烘马铃薯mashed potatoes 马铃薯泥omelette 简蛋卷pudding 布丁pastries 甜点pickled vegetables 泡菜kimchi 韩国泡菜crab meat 蟹肉prawn 明虾conch 海螺escargots 田螺braised beef 炖牛肉bacon 熏肉poached egg 荷包蛋sunny side up 煎一面荷包蛋over 煎两面荷包蛋fried egg 煎蛋over easy 煎半熟蛋over hard 煎全熟蛋scramble eggs 炒蛋boiled egg 煮蛋stone fire pot 石头火锅sashi 日本竹筷sake 日本米酒miso shiru 味噌汤roast meat 铁板烤肉sashimi 生鱼片butter 奶油冷饮：beverages 饮料soya-bean milk 豆浆syrup of plum 酸梅汤tomato juice 番茄汁orange juice 橘子汁coconut milk 椰子汁asparagus juice 芦荟汁grapefruit juice 葡萄柚汁vegetable juice 蔬菜汁ginger ale 姜汁sarsaparilla 沙士soft drink 汽水coco-cola (coke) 可口可乐tea leaves 茶叶black tea 红茶jasmine tea 茉莉(香片)tea bag 茶包lemon tea 柠檬茶white goup tea 冬瓜茶honey 蜂蜜chlorella 绿藻soda water 苏打水artificial color 人工色素ice water 冰水mineral water 矿泉水distilled water 蒸馏水long-life milk 保久奶condensed milk 炼乳; 炼奶cocoa 可可coffee mate 奶精coffee 咖啡iced coffee 冰咖啡white coffee 牛奶咖啡black coffee 纯咖啡ovaltine 阿华田chlorella yakult 养乐多essence of chicken 鸡精ice-cream cone 甜筒sundae 圣代; 新地ice-cream 雪糕soft ice-cream 窗淇淋vanilla ice-cream 香草冰淇淋ice candy 冰棒milk-shake 奶昔straw 吸管国外生活必备英文词汇全搜索－饮食篇2 水果：pineapple 凤梨watermelon 西瓜papaya 木瓜betelnut 槟榔chestnut 栗子coconut 椰子ponkan 碰柑tangerine 橘子mandarin orange 橘sugar-cane 甘蔗muskmelon 香瓜shaddock 文旦juice peach 水蜜桃pear 梨子peach 桃子carambola 杨桃cherry 樱桃persimmon 柿子apple 苹果mango 芒果fig 无花果water caltrop 菱角almond 杏仁plum 李子honey-dew melon 哈密瓜loquat 枇杷olive 橄榄rambutan 红毛丹durian 榴梿strawberry 草莓grape 葡萄grapefruit 葡萄柚lichee 荔枝longan 龙眼wax-apple 莲雾guava 番石榴banana 香蕉熟菜与调味品：string bean 四季豆pea 豌豆green soy bean 毛豆soybean sprout 黄豆芽mung bean sprout 绿豆芽bean sprout 豆芽kale 甘蓝菜cabbage 包心菜; 大白菜broccoli 花椰菜mater convolvulus 空心菜dried lily flower 金针菜mustard leaf 芥菜celery 芹菜tarragon 蒿菜beetroot, beet 甜菜agar-agar 紫菜lettuce 生菜spinach 菠菜leek 韭菜caraway 香菜hair-like seaweed 发菜preserved szechuan pickle 榨菜salted vegetable 雪里红lettuce 莴苣asparagus 芦荟bamboo shoot 竹笋dried bamboo shoot 笋干chives 韭黄ternip 白萝卜carrot 胡萝卜water chestnut 荸荠ficus tikaua 地瓜long crooked squash 菜瓜loofah 丝瓜pumpkin 南瓜bitter gourd 苦瓜cucumber 黄瓜white gourd 冬瓜gherkin 小黄瓜yam 山芋taro 芋头beancurd sheets 百叶champignon 香菇button mushroom 草菇needle mushroom 金针菇agaricus 蘑菇dried mushroom 冬菇tomato 番茄eggplant 茄子potato, spud 马铃薯lotus root 莲藕agaric 木耳white fungus 百木耳ginger 生姜garlic 大蒜garlic bulb 蒜头green onion 葱onion 洋葱scallion, leek 青葱wheat gluten 面筋miso 味噌seasoning 调味品caviar 鱼子酱barbeque sauce 沙茶酱tomato ketchup, tomato sauce 番茄酱mustard 芥茉salt 盐sugar 糖monosodium glutamate , gourmet powder 味精vinegar 醋sweet 甜sour 酸bitter 苦lard 猪油peanut oil 花生油soy sauce 酱油green pepper 青椒paprika 红椒star anise 八角cinnamon 肉挂curry 咖喱maltose 麦芽糖糖与蜜饯：jerky 牛肉干dried beef slices 牛肉片dried pork slices 猪肉片confection 糖果glace fruit 蜜饯marmalade 果酱dried persimmon 柿饼candied melon 冬瓜糖red jujube 红枣black date 黑枣glace date 蜜枣dried longan 桂圆干raisin 葡萄干chewing gum 口香糖nougat 牛乳糖mint 薄荷糖drop 水果糖marshmallow 棉花糖caramel 牛奶糖peanut brittle 花生糖castor sugar 细砂白糖granulated sugar 砂糖sugar candy 冰糖butter biscuit 奶酥rice cake 年糕moon cake 月饼green bean cake 绿豆糕popcorn 爆米花chocolate 巧克力marrons glaces 糖炒栗子国外生活必备英文词汇全搜索－饮食篇3 牛排与酒：breakfast 早餐lunch 午餐brunch 早午餐supper 晚餐late snack 宵夜dinner 正餐ham and egg 火腿肠buttered toast 奶油土司French toast 法国土司muffin 松饼cheese cake 酪饼white bread 白面包brown bread 黑面包French roll 小型法式面包appetizer 开胃菜green salad 蔬菜沙拉onion soup 洋葱汤potage 法国浓汤corn soup 玉米浓汤minestrone 蔬菜面条汤ox tail soup 牛尾汤fried chicken 炸鸡roast chicken 烤鸡steak 牛排T-bone steak 丁骨牛排filet steak 菲力牛排sirloin steak 沙朗牛排club steak 小牛排well done 全熟medium 五分熟rare 三分熟beer 啤酒draft beer 生啤酒stout beer 黑啤酒canned beer 罐装啤酒red wine 红葡萄酒gin 琴酒brandy 白兰地whisky 威士忌vodka 伏特加on the rocks 酒加冰块rum 兰酒champagne 香槟其他小吃：meat 肉beef 牛肉pork 猪肉chicken 鸡肉mutton 羊肉bread 面包steamed bread 馒头rice noodles 米粉fried rice noodles 河粉steamed vermicelli roll 肠粉macaroni 通心粉bean thread 冬粉bean curd with odor 臭豆腐flour-rice noodle 面粉noodles 面条instinct noodles 速食面vegetable 蔬菜crust 面包皮sandwich 三明治toast 土司hamburger 汉堡cake 蛋糕spring roll 春卷pancake 煎饼fried dumpling 煎贴rice glue ball 元宵glue pudding 汤圆millet congee 小米粥cereal 麦片粥steamed dumpling 蒸饺ravioli 馄饨饭店交流用语之欢迎、问候用语1、Good morning(afternoon, evening), sir(madam) 早上（下午、晚上）好，先生（夫人）。
酒店英语管理词汇大全
酒店英语管理词汇大全1. Introduction在酒店管理领域，熟悉并掌握一些常用的英语词汇是至关重要的。
这份文档旨在向您介绍酒店英语管理词汇大全，帮助您更好地理解和运用这些词汇。
本文档将涵盖酒店运营管理、客户服务、房间预订、餐饮服务等方面的词汇，以便您在日常工作中更加流畅地与国际客户沟通。
2. 酒店运营管理在酒店运营管理方面，以下是一些常用的词汇：- Front Desk (前台)Front Desk是酒店的前台接待处，负责接待客人、办理入住和离店手续等。
- Housekeeping (客房部)Housekeeping负责酒店客房的清洁、换床、提供毛巾和洗漱用品等工作。
- Concierge (礼宾部)Concierge提供各种咨询、帮助和预订服务，例如旅游景点、餐厅或购物。
- Mntenance (维修部)Mntenance负责酒店设施和设备的维修和保养工作。
- Reservation (预订)Reservation是指客人提前在酒店预订房间的行为。
- Occupancy Rate (入住率)Occupancy Rate是指酒店的入住率，通常以百分比形式表示。
3. 客户服务在酒店客户服务方面，以下是一些常用的词汇：- Welcome (欢迎)Welcome是指酒店向客人表示欢迎。
- Check-in (办理入住)Check-in是指客人到达酒店并办理入住手续。
- Check-out (办理离店)Check-out是指客人离开酒店并办理离店手续。
- Room Service (客房服务)Room Service是指酒店提供的将食物和饮料送到客房的服务。
- Bellhop (行李员)Bellhop是指酒店负责搬运客人行李的员工。
- Complnt (投诉)Complnt是指客人对酒店服务不满意的抱怨或投诉。
4. 房间预订在酒店房间预订方面，以下是一些常用的词汇：- Single Room (单人间)Single Room是指仅供一人入住的客房。
酒店常用英语
酒店常用英语Modified by JACK on the afternoon of December 26, 2020酒店常用英语✧Lobby 大堂✧Front office 前厅✧Receptionist 前台接待员✧Register 登记✧ registration card 登记单✧Reservation list 预定单✧Waiting Reservation list 等候预定✧Overbooking 超额定房✧Fully booked 满房✧Procedure 手续，程序✧Form 表格✧Message 留言✧Breakfast coupon 早餐券✧Voucher 优惠券✧Promotion 推广✧Discount 折扣✧Room card/key 房卡✧Group rooming list 团队用房单✧Room status 房态✧Vacant ready 可卖房✧Vacant clean 干净房✧Vacant dirty 脏房✧Arrival 到达✧Expect arrival 预计到达✧Early arrival 提前到达✧Departure 离店✧Expect departure 预计离店✧Early check-out 提前离店✧Late check-out 延迟离店✧Extend 延长✧Extend departure 延期✧Extend stay 续住✧Postpone/delay 延期✧Cancel 取消✧Guarantee 担保✧Confirm 确认✧Accept 接受✧Inform 通知✧Count 数，点数✧Apologize道歉✧Suggest 建议✧Arrange 安排✧Deliver 投递，传送✧Prepare 准备✧Send 派遣✧Scan 扫描✧Block 阻塞✧Release 再出租✧Room available 可用房✧Room occupied 已占用房✧Out of order 维修房✧Day use 日用房✧House use 酒店用房✧Discrepancy 误差✧Complimentary room 免费房✧Occupancy 出租率✧Room type 房型✧Single room 单人房✧Double room 双人房✧Twin room/Standard room 标准间✧Suite （一套）房间，指拥有一室一厅或多室多厅的房子✧King Executive Suite 行政套房✧Deluxe Executive Suite 豪华行政套房✧Premier Suite 至尊套房✧Presidential Suite 总统套房✧EF, Executive Floor 行政楼层✧Conference room 会议室✧Multi-function hall 多功能厅✧Balcony 阳台✧Scene 景色，景象✧Counter 柜台✧Bath 浴室✧Shower 淋浴✧Extra bed 加床✧Room rate 房价✧Room charge 房租✧Special rate 优惠价✧Market price 市价✧Service charge 服务费✧Price list 价目表✧Room charge sheet 房价表✧Upgrade 升级✧Forecast 预报✧Package 包价✧Walk in 散客（无预定）✧Deposit 押金✧Receipt 收据✧Credit card 信用卡✧Great Wall Card 长城卡✧Master Card 万事达卡✧American Express Card运通卡✧VISA Card 维萨卡✧Check/Cheque 支票✧Travel cheque 旅行支票✧Bank draft 汇票✧foreign currency外币✧Currency 货币✧Exchange 兑换✧Exchange rate/Rate of exchange 兑换率✧Conversion rate 换算率✧Cash 现金✧Coin 硬币✧Exchange memo 兑换水单✧Identity card 身份证✧Passport 护照✧Address 地址✧Visa 签证✧Visa available 签证有效期✧Nationality 国籍✧Signature ( sign) 签字✧Change room 换房✧Fine 罚金✧Miscellaneous charge 杂费✧Procedure fee 手续费✧Bill 账单✧Invoice 发票✧Direct bill Purchase 购买✧Free of charge 免费✧Off-season 淡季✧Peak-season 旺季✧Copy 复印✧Print 打印✧Fax 传真✧Envelope 信封，封套✧Staple 订书钉✧Stick 粘贴，张贴✧Sticker 背后有粘胶的标签。
酒店英语管理词汇大全m
酒店英语管理词汇大全1. Introduction酒店业是一个全球性的行业，需要与来自不同国家和文化背景的客人进行沟通和交流。
为了更好地管理酒店业务，学习和掌握酒店英语管理词汇是至关重要的。
本文将介绍一些常用的酒店英语管理词汇，以帮助酒店管理人员更好地理解和运用这些词汇。
2. Front desk（前台）2.1. Check-in（办理入住手续）•Reservation（预订）•Confirmation（确认）•ID proof/Identification（身份证明）•Guest registration card（客人登记卡）•Room key（房间钥匙）•Occupancy（入住率）•Room assignment（分配房间）•Room rate（房价）•Credit card authorization（信用卡授权）•Baggage handling（行李处理）2.2. Check-out（办理退房手续）•Settlement（结算）•Invoice（发票）•Room service charge（客房服务费）•Additional charges（额外费用）•Feedback（反馈）3. Housekeeping（客房部）3.1. Room cleaning（客房清洁）•Housekeeper（客房服务员）•Bed linen（床单）•Towels（毛巾）•Toiletries（洗漱用品）•Housekeeping checklist（客房清洁检查表）•Turndown service（夜床服务）•Deep cleaning（彻底清洁）•Vacuuming（吸尘）3.2. Mntenance（维修）•Mntenance request（维修请求）•Plumbing（水暖）•Electrical（电气）•r conditioning（空调）•Fire safety（消防安全）•Work order（工作订单）•Emergency response（紧急响应）4. Food and Beverage（餐饮部）4.1. Restaurant（餐厅）•Host/hostess（主持人/女主持）•Server/wter/wtress（服务员）•Menu（菜单）•Specials（特色菜）•Reservation（预订）•Order taking（点餐）•Food preparation（食物准备）•Serving（上菜）•Bill（账单）•Tip（小费）4.2. Bar（酒吧）•Bartender（调酒师）•Drinks（饮料）•Cocktls（鸡尾酒）•Wine list（酒水单）•Happy hour（欢乐时光）•Bar snacks（酒吧小吃）•Wine tasting（品酒）5. Sales and Marketing（销售与市场部）5.1. Sales（销售）•Sales representative（销售代表）•Sales target（销售目标）•Sales strategy（销售策略）•Sales forecast（销售预测）•Sales promotion（促销活动）•Sales report（销售报告）5.2. Marketing（市场）•Marketing campgn（市场活动）•Market research（市场调研）•Branding（品牌化）•Advertising（广告）•Public relations（公共关系）•Social media（社交媒体）•Customer loyalty（顾客忠诚度）6. Human Resources（人力资源部）6.1. Recruitment（招聘）•Job posting（招聘启事）•Resume/CV（简历）•Interview（面试）•Reference check（背景调查）•Job offer（职位录取）6.2. Trning（培训）•Orientation（入职培训）•On-the-job trning（在岗培训）•Team building（团队建设）•Performance evaluation（绩效评估）•Trning program（培训计划）6.3. Employee Relations（员工关系）•Grievance（投诉）•Conflict resolution（冲突解决）•Employee satisfaction（员工满意度）•Employee engagement（员工参与度）•Workplace culture（工作环境文化）7. Conclusion酒店英语管理词汇对于酒店管理人员来说是必不可少的。
酒店管理英语词汇-(已修改)
酒店管理英语词汇1.reservation Department 预订部2.front Office Department 前厅部3.reserve [rɪ'zɝv] n。
预订4.register ［'rɛdʒɪstɚ] vt. 登记5.registration ['rɛdʒɪ'streʃən] n.登记，注册6.receptionist [rɪ’sɛpʃənɪst］n。
接待员7.operator [’ɑpəretɚ］n. 电话接线员8.put somebody through 把某人接通9.deluxe [də'lʌks］n。
豪华房10.Suite ［swit］n。
套房11.single room / double room 单人间/ 双人间12.client ［’klaɪənt］n。
顾客13.confirm ［kən'fɝm］vt.确认，批准14.discount ［dɪs'kaʊnt] vt.打折扣15.expense[ɪk'spɛns］n.费用16.charge ［tʃɑrdʒ］n。
费用;vi.索价；收费17.list [lɪst]n。
清单；vt.列出18.rate ［ret] n.（利息等的)费率19.check [tʃɛk］vt.检查,核对20.check in / check out 入住/退房21.recommend ［'rɛkə'mɛnd］vt。
推荐22.cash [kæʃ] n.现金;vt。
支付现款23.credit card 信用卡24.loyalty card /member card会员卡25.take a print / swipe a credit ca刷卡26.personal check 私人支票27.keep the Change 不用找零mission charge /service charge/fee 服务费29.settle accounts 结帐，结算30.be clear about对…明白，对…明确；31.key deposit钥匙押金32.t raveler’s check旅行支票33.Housekeeping Department/ Room Division 客房部34.fill in /fill out 填写35.application form申请表36.bellman ['bɛlmən］n.行李员37.attendant［ə'tɛndənt］n。
酒店管理常用英语口语语句
A部分1.您想要坐哪儿？Where would you like to sit?2.请慢用。
Please take your time.3.送餐服务，您需要点什么吗？Room service. May I come in?4.您介意等一会吗？Would you mind waiting?5.您的菜马上就好。
Your order/food will be ready soon.6.我可以收掉这个碟吗？May I remove/ take away the plate?7.您想不想试一试饺子呢？Would you like to try some dumplings?8.您想要如何付账？How would you like to pay?9.真抱歉，我弄错了。
I’m sorry for the mistake.10.欢迎再次光临。
Welcome back./ Do come again please.11.买单。
My bill, please.12.请挂到我的房账上。
Please charge it to my room.13.请您在这儿签名。
Could you sign your name here, please?14.这边请。
This way, please.15.您有预订吗？Have you got a reservation?/ Do you have a reservation?16.总计200元。
The total is 200 yuan.17.早上/下午/晚上好，欢迎光临咖啡厅。
有什么可以帮助您的？Good morning/afternoon/ evening, welcome to Coffee Shop. How may I assist you?或How may I help you?18.你们一共多少人？How many people in your party?19.您觉得饭菜如何？How is your meal?20.您想要喝点什么？Would you like something to drink?或Would you care for some drink?B部分1.您想要靠窗的桌子还是靠门的桌子？Would you like to sit by the window or near the door?2.很抱歉，餐厅已经预订满了。
酒店管理英语词汇大全深入了解酒店管理的专业术语提升服务品质
酒店管理英语词汇大全深入了解酒店管理的专业术语提升服务品质酒店管理英语词汇大全：深入了解酒店管理的专业术语，提升服务品质一、酒店部门及职位相关词汇1. Front Desk（前台）- the area in a hotel where guests check in and out2. Concierge（门房）- the hotel staff responsible for arranging services for guests, such as transportation, reservations, etc.3. Housekeeping（客房部）- the department responsible for cleaning and maintaining guest rooms4. Food and Beverage（餐饮部）- the department that handles food and drink services in the hotel5. Sales and Marketing（销售与市场部）- the department that promotes and sells the hotel's services6. Human Resources（人力资源部）- the department responsible for staffing and employee relations7. Engineering（工程部）- the department that handles maintenance and repair work in the hotel8. Accounting（财务部）- the department responsible for financial management and record-keeping in the hotel9. General Manager（总经理）- the highest-ranking executive in a hotel, responsible for overall operations and management二、客房相关词汇1. Single Room（单人间）- a hotel room with only one bed, suitable for one person2. Double Room（双人间）- a hotel room with a double bed, suitable for two people3. Suite（套房）- a larger, more luxurious hotel room with separate living and sleeping areas4. Amenities（设施）- the facilities and services provided in the hotel room, such as toiletries, towels, etc.5. Housekeeping Service（客房服务）- the service provided by the housekeeping department to clean and maintain the guest rooms6. Room Service（客房服务）- the service that delivers food and drinks to the guest rooms7. Check-in（办理入住）- the process of registering as a guest and receiving keys to the hotel room8. Check-out（办理退房）- the process of settling the hotel bill and returning the room keys when leaving9. Reservation（预订）- the act of reserving a hotel room in advance10. Occupancy（入住率）- the percentage of available rooms that are occupied by guests11. No-show（爽约顾客）- a guest who made a reservation but did not show up or cancel it12. Housekeeping Checklist（客房清洁检查表）- a list of tasks and standards to be checked by the housekeeping staff when cleaning a room三、餐饮服务相关词汇1. Restaurant（餐厅）- a place in a hotel where meals are served to guests2. Buffet（自助餐）- a type of meal service where guests can serve themselves from a variety of dishes3. Menu（菜单）- a list of dishes and drinks available for ordering in a restaurant4. Waiter/Waitress（服务员）- the staff who takes orders and serves food and drinks in a restaurant5. Chef（厨师）- the professional cook in charge of preparing meals ina hotel6. Sommelier（侍酒师）- the wine expert responsible for recommending and serving wines in a restaurant7. Room Service（客房送餐服务）- the service that delivers food and drinks to the guest rooms8. Catering（餐饮服务外卖）- the service of providing food and drink for special events or occasions held outside the hotel9. Banquet（宴会）- a formal meal or gathering held for a large number of people, often for special occasions10. Corkage（开瓶费）- the fee charged by the restaurant for opening and serving wine brought by the guest四、销售与市场相关词汇1. Marketing Strategy（市场营销策略）- a plan to promote and sell the hotel's services to target customers2. Target Audience（目标受众）- the specific group of people that a hotel aims to attract as customers3. Advertising（广告）- the process of creating and distributing promotional messages to attract customers4. Sales Promotion（销售促销）- the activities and incentives designed to increase sales, such as discounts or special offers5. Public Relations（公共关系）- the management of communication and relationships between a hotel and its customers, media, etc.6. Brand Identity（品牌形象）- the unique characteristics, values, and image associated with a hotel's brand7. Market Research（市场调研）- the process of gathering and analyzing information about customers and competitors to make informed business decisions8. Revenue Management（收益管理）- the strategic pricing and inventory control practices to maximize hotel revenue五、服务质量相关词汇1. Customer Satisfaction（顾客满意度）- the level of satisfaction that customers have with the hotel's products and services2. Service Excellence（卓越服务）- the high-quality service that exceeds customer expectations3. Guest Complaint（客户投诉）- an expression of dissatisfaction or concern by a hotel guest regarding a product or service4. Service Recovery（服务品质恢复）- the actions taken by the hotel to resolve a guest complaint and regain their satisfaction5. Hospitality（热情好客）- the friendly and welcoming treatment of guests by hotel staff6. Staff Training（员工培训）- the process of equipping hotel employees with the necessary skills and knowledge to provide excellent service7. Service Standards（服务标准）- the established guidelines and expectations for staff behavior and service delivery六、其他相关词汇1. Conference Room（会议室）- a dedicated room in a hotel for meetings and conferences2. Banquet Hall（宴会厅）- a large and formal room in a hotel for banquets and events3. Spa（水疗中心）- a facility in a hotel that offers beauty and wellness treatments4. Fitness Center（健身中心）- a facility in a hotel with equipment and services for physical exercise and fitness5. Amenities Fee（设施费）- a charge included in the hotel bill for the use of facilities and services以上是酒店管理英语词汇的大全，通过深入了解和掌握这些专业术语，酒店管理人员可以提升服务品质，更好地满足客户需求，实现酒店业务的成功运营。
酒店常用英语500句
酒店常用英语500句酒店常用英语500句来源:餐饮管理发布时间:2008年06月11日点击数: 41150 【字体:小大】【收藏】Part one : general expressions1) Good morning (afternoon ,evening),sir (madam).早上好(下午、晚上好)，好，先生(夫人)2) How do you do? (-- how do you do ?)您好～3) Hello (or hi )!您好～4) How is everything (with you )? (您的)一切都好吗,5) How are you getting on ( or along ) these days ?这几天过得怎么样,6) How are you ? (- Fine ,thank you .and you? )您的身体好吗, 7) Glad (nice ) to see you . 见到您很高兴。
8) Welcome to our hotel.欢迎到我们的酒店来～9) It‘s nice to meet y ou again , Mr. Johnson .再次见到您太好了，约翰逊先生。
10) Good –bye.(or bye-bye)再见～11) Good night.晚安(晚间告别用)12) Have a good rest.祝您休息好～13) See you later (tomorrow). 以后(明天)见～14) Hope to see you again soon. 希望不久再见到您～15) Have a good time.祝您过得愉快～16) We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快～17) Please don‘t leave anything behind.请不要遗忘你的东西。
酒店英语常用语
Basic courtesy ['kɝtəsi] (礼貌礼仪）EnglishBasic service English总经理办公室：General Manager Office (GMO)市场营销部：Sales&Marketing Department (SM)房务部：House Keeping Division (HK)餐饮部：Food&Beverage['bev(ə)ridɜ] (饮料）Department (FB)财务部：Finance Department (Fin)工程部：Engineering Department (Eng)行政人事部：Human Resources Department (HR) 人事行政部Personnel Administration Department前台：Front Desk /Reception总机：Operator 商务中心：Business Center 礼宾部：Concierge 收银台：Cashier 服务中心：Customer Service Center 楼层服务：Room Attendant(服务员）PA: Public Area 洗衣房：Laundry 宴会：Banquet['bæŋkw it]大堂吧：Lobby Bar 客房：Guest Room 游泳池：Swimming Pool 康体中心：Health Club洗手间：Toilet/ Restroom/washroom 电梯：Elevator/Lift/Escalator停车场：Parking Area 公关服务设施：Bus Station /Railway Station\道歉：I'm sorry Sir. I'm sorry for I'm terribly sorry aboutThat's OK/That's all right/Never mind, it doesn't (really) matter./It's nothing serious. Hold on, please please follow me./Let me show you. This way pleaseDo you want to check in ?你想入住吗？What kind of room would you like?I hope you will enjoy your stay with us.对于谢谢的回答：You are welcome. Not at all. Don't mention it. It's my pleasure./With pleasure./My pleasure.走廊：corridor 请走好：Mind/Watch your step.请稍等，我将为您接通。
酒店英语知识必备
酒店英语知识必备目录第一章—————酒店词汇第二章—————礼貌用语第三章—————各部门规范用语第四章—————日常答辩第一章酒店词汇1、Four—star hotel 四星级酒店2、General manager office/Executive office. 总经理办公室/总办3、Food and beverage dept. 餐饮部4、Recreation dept 康乐部5、Personal& training dept 人事培训部6、Front office dept 前厅部7、Housekeeping dept 客房部8、Sales dept 销售部9、Computer dept 电脑部10、Finance dept 财务部11、Engineering dept 工程部12、Security dept 保安部13、Purplish Red KTV 万紫千红KTV14、Cafe Athens 雅典西餐厅15、Sauna 桑拿16、Multi-Function Hall 多功能厅17、Global-Palace Restaurant 皇宫大酒楼18、Meeting Room 五洲会议室19、Business center 商务中心20、Happy Tea House 怡园茶艺馆21、Beauty Salon &Font Massage Center 美容足浴保健中心22、Air Villa 空中别墅23、General manager 总经理24、Vice general manager 副总经理25、Manager 部门经理26、Duty manager 值班经理第二章礼貌用语A 欢迎和问候语：1、Good morning (afternoon, evening), sir (madam)早上（下午、晚上）好，先生（夫人）。
2、How do you do? Glad to meet you .您好！很高兴见到您。
酒店管理英语词汇
酒店管理英语词汇1、酒店管理英语词汇 -客房状况术语酒店管理英语词汇（1）Room Status 房间状态Clean 干净 Dirty 脏 Vacant：空的VC Vacant Clean 干净的空房，即OK 房，可直安排客人入住OCO Ccupied Clean 干净的住房或干净的占用房VD Vacant Dirty 脏的空房ODO Occupied Dirty 未打扫干净的住房D/L Double Locked Door 双锁的房间酒店管理英语词汇（2）GRS Guest Refused Service 客人拒绝服务C/I Check In 入住的房间C/O Check Out 离店的房间VIP Very Important Person 非常重要的客人DND Do Not Disturbed 请勿打扰OOO Out of Order 严重坏房OOS Out of Server 轻微坏房Discrepant Room 矛盾房酒店管理英语词汇（3）1专业资料整理Sleepout:外宿房Skipper: 未结帐即离房，逃帐房Light luggage room 只带有少量行李的客房No luggage room 无行李房Occupied ：占用的，有人住Reservation statues 预订状态 Arrivals 预抵；2、酒店管理英语词汇 -房间类型（ ROOMTYPE ）术语：1)床具种类单人床（ Twin-size Bed ）；双人床（ Double-size Bed ）：包括大号双人床（Queen-size Bed）和特大号双人床（ King-size Bed ）隐蔽床（ Murphy Bed ）婴儿床（ Baby Bed）加床（ Extra Bed） Rollaway Bed2)客房类型单人间（ Single Room ）；标准间（ Standard Room）：放置两张单人床，我国饭店的大多数客房属于这种类型；大床间（ Double Room ）：该房间放置一张双人床，一般适合夫妻或商务客人使用；新婚夫妇使用时，称“蜜月客房”；三人间（ Triple Room ）：一般是房内放置三张单人床，供三位宾客同时入住，属经济房间。
酒店行业英文专业术语
酒店行业英文专业术语1. Accommodation - 住宿，提供的给予睡觉休息的场所。
2. Adjoining Room –相邻房间3.Advanced Deposit –订金，客人为了预定房间而提前支付给酒店一笔直按金。
4. Amenities - 设施5.Cancellation - 客人取消订房6. Banquet - 宴会7.Advance Payment - 预付金/押金，按照酒店财务规定和有关规定，前台服务员要求客人预先支付房费和不可预测费用的付费方式。
8. Bed and breakfast (B&B) - 早餐及住宿9. Bellboy - 行李员10. Booking - 预订11. Buffet - 自助餐12. Check-in - 办理入住手续13. Check-out - 办理退房手续14. Complimentary - 提供给某个客人的不需要收费的房间15. Concierge - 礼宾员16. Conference room - 会议室17. Customer service - 客户服务18. Deluxe - 高级豪华19. Double room - 双人间20. Doorman - 酒店门童21. Executive suite - 行政套房22. Front desk - 前台23. Full board - 全包24. Housekeeping - 客房服务25. Guest - 客人26. Gym - 健身房27. Hospitality - 款待28. Hostel - 青年旅社29. Hotelier - 酒店业者30. Housekeeper - 客房服务员31. In-room dining - 客房送餐32. Key card - 门卡33. Laundry - 洗衣房34. Linen - 床品35. Lobby - 大堂36. Mini-bar - 迷你酒吧37. Maid - 女仆38. Meeting room - 会议室39. No-show - 未到者40. Occupancy - 入住率41. Online booking - 网上预订42. Package - 套餐43. Porter - 行李搬运工44. Rate - 房价45. Receptionist - 前台接待员46. Reservation - 预订47. Restaurant - 餐厅48. Room service - 客房服务49. Suite - 套房50. Tip - 小费51. Valet parking - 代客泊车52. All-inclusive - 一切包括53. Arrivals - 到达/到店54. Average Room Rate - 平均房价55. Attractions - 景点56. Boutique hotel - 精品酒店57. Business center - 商务中心58. Concierge desk - 礼宾台59. Departures - 离开60. Destination - 目的地61. Front office - 前台办公室62. Full-service hotel - 全服务酒店63. Group booking - 团队预订64. Hospitality industry - 酒店业65. Housekeeping supervisor - 客房部主管66. Inn - 小旅馆67. Late check-out - 延迟退房68. Lounge - 休息室69. Loyalty program - 忠诚度计划70. Luxury hotel - 豪华酒店71. Meeting planner - 会议策划者72. Motel - 汽车旅馆73. Night audit - 夜审74. Occupancy rate - 入住率75. Online travel agency (OTA) - 网络旅行社76. Overbooking - 超售77. Pillow menu - 枕头菜单78. Reception - 接待处79. Resort - 度假村80. Revenue management - 收益管理81. Room rate - 房价82. Sales manager - 销售经理83. Self-catering - 自助式84. Single room - 单人间85. Spa - 水疗中心86. Staff - 员工87. Standard room - 标准间88. Staycation - 居家度假89. Turndown service - 晚间整理服务90. Upsell - 升级销售91. Vacation rental - 度假租赁92. Wi-Fi - 无线上网93. Butler - 男管家94. Conference center - 会议中心95. Reservation agent - 预订代理人96. Front-of-house - 前台部门97. Revenue per available room (RevPAR) - 每间可用客房收入98. Housekeeping cart - 打扫房间的推车99. Room occupancy - 房间占用率100. Reservations manager - 预订经理101. Concierge services - 门房服务102. Housekeeping department - 客房部门103. Room inventory - 房型库存104. Room service attendant - 客房服务员105. Guest satisfaction - 客人满意度106. Hospitality management - 酒店管理。
酒店英语词汇大全
酒店英语词汇大全酒店英语是旅游业和酒店管理中必须掌握的一项技能，无论是酒店工作人员还是游客，都需要掌握一些基本的酒店英语词汇。
下面是一些酒店英语词汇的例子。
房间•Room（房间）•Suite（套房）•Single room（单人房间）•Double room（双人房间）•Twin room（双床房间）•Queen-size bed（大床）•King-size bed（特大床）•Extra bed（加床）•Pillow（枕头）•Bedding（床上用品）•Wardrobe（衣柜）•Hanger（衣架）•Desk（写字台）•Chair（椅子）•Lamp（台灯）•Telephone（电话）•Television（电视机）•Remote control（遥控器）•Air conditioning（空调）酒店服务•Reception（前台）•Receptionist（前台服务员）•Lobby（大厅）•Concierge（门房）•Housekeeping（客房服务）•Room service（客房送餐服务）•Bellboy（行李员）•Porter（门童）•Doorman（门卫）•Reservation（预订）•Check-in（入住）•Check-out（退房）•Key card（房卡）•Safe（保险箱）•Elevator（电梯）酒店设施•Restaurant（餐厅）•Bar（酒吧）•Swimming pool（游泳池）•Fitness center（健身房）•Massage（按摩）•Spa（水疗）•Sauna（桑拿）•Hot tub（热水浴缸）•Business center（商务中心）•Conference room（会议室）管理•Manager（经理）•Staff（工作人员）•Employee（员工）•Shift（班次）•Schedule（日程）•Training（培训）•Evaluation（评估）•Complaint（投诉）•Solution（解决方案）•Policy（政策）常用表达•Can I help you?（您需要帮忙吗？）•What’s your room number?（您的房间号码是多少？）•What’s the Wi-Fi password?（Wi-Fi密码是什么？）•Could you bring some extra towels?（请帮忙送些毛巾好吗？）•Is there a wake-up call service?（酒店有叫醒服务吗？）•I want to check out.（我要退房。
酒店管理常用英语口语
GM---GENERAL MANAGER 总经理AGM---Assistant to the general manager总经理助理DGM---DUTY GENERAL MANAGER 副总ES -----Executive Secretary 总经理秘书DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理FN---FINANCE 财务部FC---FINANCIAL CONTROLLER财务总监PR---Public Relations 公关部DOM---DIRECTOR OF SALES&MARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理FD---FRONT DESK 前台CONC---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部HK---HOUSEKEEPING 客房部HR---HUMAN RESOURCES 人力资源部SEC---Security Department -保安部REC---Recreation Department-康乐部QC或QI——qulity control\qulity inspect—质检部SQ——service quality—服务品质部SU--------Student Union——学生RD------room derector ----房务部PA-----Public area --------公共区域DM-------Duty manager ------值班经理EO----Executive Office ------总经理办公室LD----Laundry Department ---洗衣部HSKP ---Housekeeping Department----管家部PD------Personnel Department -----人事部WTC----Web Technology Commissioner -----网络技术部SM--------sales & marketing --------销售部EMGR-----------娱乐部经理FBD————————餐饮总监HRD------director of human resource--人力资源总监部门 DEPARTMENT DEPT职位 POSITION PO*ECUTIVE OFFICE EO财务部 FINANCE DEPARTMENT FIC采购部 PURCHASING DEPARTMENT PD市场及销售部 SALES & MARKETING DEPARTMENT S & M 前厅部 FRONT OFFICE DEPARTMENT F.O (F/O)管家部 HOUSEKEEPING HSKP布草房 LINEN ROOM餐饮部 FOOD & BEVERAGE DEPARTMENT F & B大堂吧 LOBBY BAR送餐部 ROOM SERVICE RM SVC宴会中心 BANQUET CENTRE管事部 STEWARD娱乐(康乐)部 ENTERTAINMENT DEPARTMENT ENT 桑拿 SAUNA健身中心 HEALTH CENTRE美容美发中心 BEAUTY & BARBER CENTRE工程部 ENGINEERING DEPARTMENT ENG保安部 SECURITY DEPARTMENT SEC人力资源部 HUMAN & RESOURCES DEPARTMENT HR 培训部 TRAINING DEPARTMENT员工饭堂 STAFF CANTEEN员工宿舍 STAFF DORMITORY医务室 CLINIC ROOM接待处 RECEPTION RECP询问处 INFORMATION INFM订房部 RESERVATION RESV行政楼层 EXECUTIVE FLOOR E/F总机房 OPERATOR / TELEPHONE ROOM OPT礼宾部 CONCIERGE CON商务中心 BUSINESS CENTRE BC大堂副理 ASSISTANT MANAGER AM车队 TRANSPORTATION TRA行李员 BELL BOY / BELL MAN门童 DOORMAN接线生 OPERATOR行政管家 EXECUTIVE HOUSEKEEPER EH楼层服务员 ROOM ATTENDANT ATT经理 MANAGER MGR主任 SUPERVISOR SUP领班 CAPTAIN CAP秘书 SECRETARY服务员 WAITER值班经理 DUTY MANAGER DM入住 CHECK - IN C / I退房 CHECK - OUT C / O预订 BOOKING 、 RESERVATION BKG预期抵店 ARRIVAL 、 DUTE IN ARL提前抵达 EARLY ARRIVAL预期离店 DEPARTURE 、 DUTE OUT DEPT确认 CONFIRMATION CONFIRM再次确认 RE - CONFIRM RE-CFRM取消 CANCELLATION CANCELL订金 DEPOSIT价格 RATE RTE价钱 PRICE封房 BLOCK续住 EXTENSION EXTEN散客 WALK IN W / I 、 FIT团队 GROUP GRP付帐(名) PAYMENT信用卡 CREDIT CARD现金 CASH尽快 AS SOON AS POSSIBLE ASAP资料 INFORMATION INFM电话 TELEPHONE TEL传真 FACSIMILE FAX电传 TELEX TLX电报 CABLE CBL地址 ADDRESS ADD复印(机) COPY (MACHINE)网络 INTERNET电脑 COMPUTER打印机 PRINTER机票 FLIGHT TICKET打字 TYPING充电 CHARGE A BATTERY充电器 CHARGER留言 MESSAGE对方付费电话 COLLECT CALL国内长途 ------ DDD1人力资源部 Human Resources Dinision （HR/HRD）2人事部 Personnel Department (PD)3培训部 Training Department (TD)4督导部 Quality Inspection Department (QID)5计财部 Finance and Accounting Division (FAD) 6财务部 Accounting Department (AD)7成本部 Cost-control Department (CD)8采购部 Purchasing Department (PD).D.P.9电脑部 ESales＆Marketing Division (E&D)10市场营销部Department11销售部 Sales12公关部 Public Relation Department (PRD)13 预订部 Reservation Department14 客房部 Rooms Division15前厅部 Front Office Department16管家部 Housekeeping Department17餐饮部 Food ＆ Beverage Department (F&BD)18康乐部 Recreation and Entertainment Department 19工程部 Engineering Department20保安部 Security Department21行政部 Administration Department （AD）22商场部 Shopping Arcade23董事总经理 Managing Director (MD)24总经理 General Manager (GM)25副总经理 Deputy General Manager (DGM)26 驻店经理 Resident Manager (RM)27总经理秘书 Executive Secretary (ES)28 总经理室 Executive Office (EO)29秘书 Secretary30接待文员 Clerk31人力资源开发总监 Director of Human Resource32人事部经理 Personnel Manager33培训部经理 Training Manager34督导部经理 Quality Manager35人事部主管 Quality Inspector36培训主任 Training Officer37 财务总监 Financial Controller38市场销售总监 Director of Sales and Marketing 39客务总监 Director of Rooms40餐饮总监 Director of F＆ B41 餐饮部经理 F＆ B Manager42行政总厨 Executive Chef43中餐厨师长 Chinese Kitchen Chef44西餐厨师长 Western Kitchen Chef45工程部经理 Engineering Manager46工程总监 Chief Engineer47迎宾员 Receptionist48服务员 Waiter,Waitress49传菜员 Bus Boy ,Bus Girl50餐饮部门秘书F＆ B Secretary。
酒店各部门常用英语单词
酒店各部门常用英语单词1. Front Desk Department•Check-in: 办理入住手续•Check-out: 办理退房手续•Reservation: 预订•Room rate: 房价•Receptionist: 前台接待员•Key card: 门卡•Guest registration form: 客户登记表•Concierge: 门卫•Bellboy: 旅行员•Guest request: 客人需求•Room service: 客房服务•Wake-up call: 叫醒服务•Lobby: 大堂•Bell desk: 行李台•Cashier: 收银员•Shift: 班次•Voucher: 礼券•PMS (Property Management System): 物业管理系统2. Housekeeping Department•Housekeeper: 客房服务员•Cleanliness: 清洁度•Linen: 床单、毛巾等亚麻制品•Turndown service: 临睡服务•Housekeeping supervisor: 客房部主管•Laundry: 洗衣房•Vacuum cleaner: 吸尘器•Md: 女仆•Room inspection: 房间检查•Lost and found: 失物招领•Room inventory: 房间清单•Cleaning schedule: 清洁计划•Trash bin: 垃圾箱•Dusting: 擦拭•Sweeping: 扫地•Mopping: 拖地•Stn removal: 污渍去除3. Food and Beverage Department•Restaurant: 餐厅•Menu: 菜单•Breakfast: 早餐•Lunch: 午餐•Dinner: 晚餐•Buffet: 自助餐•Wter/Wtress: 服务员•Chef: 厨师•Bar: 酒吧•Cocktl: 鸡尾酒•Wine list: 酒单•Room service menu: 客房服务菜单•Order: 下单•Reservation: 预订•Specials: 特色菜品•Catering: 酒店宴会服务•Corkage fee: 开瓶费4. Mntenance Department•Technician: 技术员•Repr: 维修•Mntenance: 保养•Plumbing: 水暖•Electrical: 电气•HVAC (Heating, Ventilation, and r Conditioning): 暖通空调•Faulty: 故障的•Equipment: 设备•Safety inspection: 安全检查•Power outage: 停电•Emergency: 紧急情况•Fire alarm: 火警器5. Sales and Marketing Department•Sales manager: 销售经理•Marketing manager: 市场经理•Promotion: 促销活动•Advertising: 广告•Public relations: 公关•Exhibition: 展览•Market research: 市场调研•Client: 客户•Contract: 合同•Negotiation: 谈判•Revenue: 收益•Target market: 目标市场•Competition: 竞争6. Security Department•Security guard: 保安•CCTV (Closed Circuit Television)：闭路电视•Access control: 出入控制•Alarm: 警报•Security breach: 安全漏洞•Incident report: 事件报告•Patrol: 巡逻•Intruder: 入侵者•Emergency exit: 紧急出口•Evacuation: 疏散以上是酒店各部门常用的英语单词，希望对您的工作有所帮助。
酒店行业中常用的专业英语词汇
酒店行业中常用的专业英语词汇I. 客房和设施A. 房间类型1. 标准间1)Standard Room - 标准间2)Single Room - 单人间3)Double Room - 双人间4)Twin Room - 双床间5)Queen Room - 大床间（通常指一张较大的床）6)King Room - 大床间（通常指一张特大号床）7)Room Amenities - 房间设施8)Bedding - 床上用品9)Ensuite Bathroom - 套间浴室10)Air Conditioning - 空调11)Heating - 暖气12)Television - 电视13)Mini Fridge - 小冰箱14)Desk - 书桌15)Chair - 椅子16)Wardrobe - 衣柜17)Luggage Rack - 行李架18)Room Service - 客房服务19)Housekeeping - 客房服务20)Wi-Fi Access - Wi-Fi接入2. 豪华间1)Luxury Room - 豪华间2)Deluxe Room - 豪华间3)Premium Room - 高级豪华间4)Executive Room - 行政豪华间5)Superior Room - 高级豪华间6)Luxury Suite - 豪华套房7)Executive Suite - 行政套房8)Presidential Suite - 总统套房9)Penthouse Suite - 阁楼套房10)Royal Suite - 皇家套房11)Grand Suite - 大套房12)Exclusive Suite - 独享套房13)Signature Suite - 特色套房14)Opulent Room - 奢华间15)Premier Room - 高级豪华间16)Luxury Room Amenities - 豪华间设施17)Luxury Room Features - 豪华间特色18)Luxury Room Decor - 豪华间装饰19)Luxury Room Service - 豪华间服务20)Luxury Room Experience - 豪华间体验3. 套房1)Suite - 套房2)Luxury Suite - 豪华套房3)Executive Suite - 行政套房4)Presidential Suite - 总统套房5)Penthouse Suite - 阁楼套房6)Royal Suite - 皇家套房7)Grand Suite - 大套房8)Junior Suite - 小型套房9)Family Suite - 家庭套房10)Duplex Suite - 复式套房11)Adjoining Suite - 相邻套房12)Connecting Suite - 连通套房13)Corner Suite - 角落套房14)Honeymoon Suite - 蜜月套房15)Signature Suite - 特色套房16)VIP Suite - VIP套房17)Exclusive Suite - 独享套房18)Spa Suite - 水疗套房19)Hospitality Suite - 欢迎套房20)Accessible Suite - 无障碍套房3. 单人间1)Single Room - 单人间2)Standard Single Room - 标准单人间3)Deluxe Single Room - 豪华单人间4)Superior Single Room - 高级单人间5)Executive Single Room - 行政单人间6)Premium Single Room - 高级单人间7)Single Occupancy - 单人入住8)Single Bed - 单人床9)Single Use - 单人使用10)Single Rate - 单人价11)Single Supplement - 单人附加费12)Single Room Reservation - 单人间预订13)Single Room Availability - 单人间可用性14)Single Room Request - 单人间要求15)Single Room Booking - 单人间预订16)Single Room Discount - 单人间折扣18)Single Room Configuration - 单人间布局19)Single Room Occupancy Rate - 单人间入住率20)Single Room Policy - 单人间政策4. 双人间1)Double Room - 双人间2)Twin Room - 双床间3)Queen Room - 大床间（通常指一张较大的床）4)King Room - 大床间（通常指一张特大号床）5)Standard Double Room - 标准双人间6)Deluxe Double Room - 豪华双人间7)Superior Double Room - 高级双人间8)Executive Double Room - 行政双人间9)Premium Double Room - 高级双人间10)Double Occupancy - 双人入住11)Double Bed - 双人床12)Double Use - 双人使用13)Double Rate - 双人价14)Double Supplement - 双人附加费15)Double Room Reservation - 双人间预订16)Double Room Availability - 双人间可用性18)Double Room Booking - 双人间预订19)Double Room Discount - 双人间折扣20)Double Room Amenities - 双人间设施B. 房间设施1. 床铺1)Bed - 床2)Single Bed - 单人床3)Double Bed - 双人床4)Twin Beds - 双床5)Queen Bed - 大床（通常指一张较大的床）6)King Bed - 大床（通常指一张特大号床）7)Bunk Bed - 双层床8)Trundle Bed - 拉床9)Murphy Bed - 墙床（可折叠收起的床）10)Sofa Bed - 沙发床11)Day Bed - 单人沙发床12)Futon Bed - 布团床（日式折叠床）13)Canopy Bed - 帷幔床14)Four-Poster Bed - 四柱床15)Platform Bed - 平台床16)Sleigh Bed - 雪橇床17)Adjustable Bed - 可调节床18)Hospital Bed - 医院床19)Cot - 小床（婴儿床）20)Air Mattress - 充气床垫2. 浴室1)Bathroom - 浴室2)Ensuite Bathroom - 套间浴室（即客房内部的私人浴室）3)Shower - 淋浴4)Bathtub - 浴缸5)Toilet - 厕所6)Sink - 洗手盆7)Mirror - 镜子8)Towel - 毛巾9)Toiletries - 洗浴用品10)Shampoo - 洗发水11)Conditioner - 护发素12)Body Wash - 沐浴露13)Soap - 香皂14)Toilet Paper - 厕纸15)Hair Dryer - 吹风机16)Bathrobe - 浴袍17)Slippers - 拖鞋18)Scale - 体重秤19)Bidet - 洗净器20)Towel Rack - 毛巾架3. 电视和娱乐设施1)Television (TV) - 电视2)Flat-Screen TV - 平板电视3)Smart TV - 智能电视4)Cable TV - 有线电视5)Satellite TV - 卫星电视6)Streaming Services - 流媒体服务7)Blu-ray Player - 蓝光播放机8)Gaming Console - 游戏机9)Video Games - 电子游戏10)Game Controller - 游戏手柄11)Board Games - 桌游12)Card Games - 纸牌游戏13)Books - 书籍14)Magazines - 杂志15)Music Player - 音乐播放器1)Air Conditioning (AC) - 空调2)Central Air Conditioning - 中央空调3)Room Air Conditioner - 房间空调4)HVAC System - 暖通空调系统5)Thermostat - 恒温器6)Cooling System - 冷却系统7)Heating, Ventilation, and Air Conditioning (HVAC) - 供暖、通风和空调系统8)Air Handler - 空气处理器9)Condenser Unit - 冷凝器单元10)Evaporator Coil - 蒸发器盘管11)Compressor - 压缩机12)Refrigerant - 制冷剂13)Ductwork - 风管系统14)Air Filter - 空气过滤器15)Ventilation Fan - 通风扇16)Air Duct - 风道17)Cooling Tower - 冷却塔18)Heat Pump - 热泵19)Chiller - 冷水机组20)Air Quality Control - 空气质量控制1)Heating - 暖气2)Central Heating - 中央供暖3)Room Heater - 房间加热器4)Radiator - 散热器5)Boiler - 锅炉6)Heat Pump - 热泵7)Baseboard Heater - 地板加热器8)Electric Heater - 电暖器9)Thermostat - 恒温器10)Heat Exchanger - 热交换器11)Furnace - 熔炉12)Hydronic Heating - 水暖供暖13)Underfloor Heating - 地暖14)Heat Vent - 暖气通风口15)Ductwork - 供暖管道16)Hot Water Radiator - 热水散热器17)Central Boiler System - 中央锅炉系统18)Gas Heater - 燃气加热器19)Heat Control System - 供暖控制系统20)Heat Recovery Ventilation (HRV) - 热回收通风C. 酒店设施1. 大堂1)Lobby - 大堂2)Reception Area - 接待区3)Front Desk - 前台4)Concierge Desk - 礼宾台5)Bell Desk - 行李服务台6)Check-in Counter - 办理入住手续柜台7)Check-out Counter - 办理退房手续柜台8)Guest Services - 客户服务9)Information Desk - 信息咨询台10)Waiting Area - 候客区11)Seating Area - 座位区12)Lobby Lounge - 大堂休息区13)Business Center - 商务中心14)Wi-Fi Zone - Wi-Fi 区域15)Meeting Point - 集合点16)Concierge Services - 礼宾服务17)Valet Service - 代客泊车服务18)Porter - 行李员19)Hotel Lobby Bar - 酒店大堂酒吧20)Decor - 装饰风格2. 接待处1)Front Desk - 前台2)Reception Desk - 接待处3)Check-in Counter - 办理入住手续柜台4)Check-out Counter - 办理退房手续柜台5)Guest Services Desk - 客户服务柜台6)Concierge Desk - 礼宾台7)Information Desk - 信息咨询台8)Reservation Desk - 预订台9)Guest Relations Desk - 客户关系柜台10)Key Card Issuance - 发卡处11)Bell Desk - 行李服务台12)Valet Desk - 代客泊车服务台13)Lost and Found - 失物招领处14)Business Center - 商务中心15)Tour Desk - 旅游咨询处16)Currency Exchange - 货币兑换处17)Complaints Desk - 投诉处18)Feedback Counter - 反馈柜台19)VIP Check-in Counter - VIP办理入住手续柜台20)Express Check-out - 快速退房服务3. 餐厅1)Restaurant - 餐厅2)Fine Dining Restaurant - 高级餐厅3)Casual Dining Restaurant - 休闲餐厅4)Buffet - 自助餐5)Café - 咖啡厅6)Bar - 酒吧7)Lounge - 休息厅8)Dining Area - 就餐区9)Private Dining Room - 私人包厢10)Outdoor Dining - 户外用餐11)Kitchen - 厨房12)Chef - 厨师13)Sous Chef - 副厨师14)Cook - 烹饪员15)Waiter/Waitress - 服务员16)Host/Hostess - 主持人/女主持人17)Menu - 菜单18)Wine List - 酒单19)Table Setting - 桌面布置1)Bar - 酒吧2)Lounge Bar - 休息厅酒吧3)Cocktail Bar - 鸡尾酒吧4)Pub - 酒吧5)Sports Bar - 运动酒吧6)Wine Bar - 葡萄酒吧7)Beer Bar - 啤酒吧8)Pool Bar - 游泳池酒吧9)Rooftop Bar - 屋顶酒吧10)Whiskey Bar - 威士忌酒吧11)Champagne Bar - 香槟酒吧12)Bar Counter - 酒吧柜台13)Bartender - 调酒师14)Barback - 酒吧助理15)Bar Stool - 酒吧高脚凳16)Bar Menu - 酒吧菜单17)Happy Hour - 欢乐时光18)Last Call - 最后呼叫19)Drink Specials - 特色饮品20)Bar Tab - 酒吧账单1)Swimming Pool - 游泳池2)Outdoor Pool - 室外游泳池3)Indoor Pool - 室内游泳池4)Lap Pool - 游泳池5)Kiddie Pool - 儿童游泳池6)Hot Tub/ Jacuzzi - 按摩浴缸/水疗浴缸7)Poolside - 游泳池旁8)Pool Deck - 游泳池平台9)Pool Bar - 游泳池酒吧10)Pool Towel - 游泳池毛巾11)Poolside Lounge Chairs - 游泳池边的躺椅12)Pool Maintenance - 游泳池维护13)Pool Rules - 游泳池规定14)Pool Lifeguard - 游泳池救生员15)Pool Temperature - 游泳池水温16)Pool Depth - 游泳池深度17)Pool Float - 游泳池浮板18)Pool Fence - 游泳池围栏19)Pool Pump - 游泳池水泵20)Poolside Service - 游泳池边的服务6. 健身房1)Fitness Center/Gym - 健身中心/健身房2)Gym Equipment - 健身器材3)Treadmill - 跑步机4)Elliptical Trainer - 椭圆机5)Stationary Bike - 动感单车6)Weightlifting Area - 举重区7)Free Weights - 自由重量器械8)Resistance Machines - 阻力器械9)Exercise Mat - 运动垫10)Stretching Area - 拉伸区11)Fitness Class - 健身课程12)Personal Trainer - 私人教练13)Fitness Assessment - 健身评估14)Locker Room - 更衣室15)Shower Facilities - 淋浴设施16)Towel Service - 毛巾服务17)Hydration Station - 补水站18)Fitness Schedule - 健身课程表19)Fitness Membership - 健身会员资格20)Fitness Center Policies - 健身中心规定1)Conference Room - 会议室2)Meeting Room - 会议室3)Boardroom - 董事会议室4)Function Room - 多功能厅5)Seminar Room - 研讨会室6)Training Room - 培训室7)Auditorium - 礼堂8)Banquet Hall - 宴会厅9)Exhibition Hall - 展览厅10)Breakout Room - 分组会议室11)Conference Facilities - 会议设施12)Audio-Visual Equipment - 音视频设备13)Projector - 投影仪14)Screen - 屏幕15)Microphone - 麦克风16)Podium - 讲台17)Whiteboard/Flipchart - 白板/翻页板18)Conference Call - 电话会议19)Catering Service - 餐饮服务20)Meeting Planner/Coordinator - 会议策划/协调人1)Banquet Hall - 宴会厅2)Ballroom - 舞厅3)Function Hall - 多功能厅4)Event Hall - 活动厅5)Reception Hall - 接待厅6)Dining Hall - 餐厅7)Grand Hall - 大厅8)Social Hall - 社交厅9)Wedding Venue - 婚礼场地10)Gala Venue - 庆典场地11)Conference Hall - 会议厅12)Exhibition Hall - 展览厅13)Meeting Space - 会议空间14)Party Room - 派对厅15)Cocktail Lounge - 鸡尾酒休息室16)Function Room - 功能室17)VIP Lounge - 贵宾休息室18)Venue Rental - 场地租赁19)Hall Decoration - 大厅装饰20)Catering Service - 餐饮服务II. 酒店服务A. 预订和登记入住1. 预订房间1)Room Reservation - 房间预订2)Booking - 预订3)Reservation Confirmation - 预订确认4)Check-in - 入住5)Check-out - 退房6)Room Type - 房间类型7)Room Category - 房间类别8)Room Rate - 房价9)Room Availability - 房间可用性10)Room Inventory - 房间库存11)Occupancy - 入住率12)No-show - 未到13)Cancellation Policy - 取消政策14)Early Check-in - 提前入住15)Late Check-out - 延迟退房16)Reservation System - 预订系统17)Booking Engine - 预订引擎18)Booking Confirmation Number - 预订确认号19)Group Booking - 团体预订20)Waitlist - 候补名单2. 入住登记1)Check-in - 入住2)Guest Registration - 客人登记3)Guest Check-in - 客人入住登记4)Registration Card/ Form - 登记卡/表格5)Identification - 身份证明6)Passport - 护照7)Driver's License - 驾驶证8)ID Card - 身份证9)Room Assignment - 房间分配10)Key Card/Room Key - 门卡/房间钥匙11)Welcome Package - 欢迎礼包12)Check-in Time - 入住时间13)Late Arrival - 晚到14)Early Arrival - 早到15)Express Check-in - 快速入住16)Front Desk - 前台17)Concierge Desk - 礼宾台18)Bellboy/Porter - 行李员/门童19)Room Inspection - 房间检查20)Check-in Procedure - 入住流程3. 结账1)Check-out - 退房2)Billing - 结账3)Payment - 付款4)Invoice - 发票5)Final Bill - 最终账单6)Settlement - 结算7)Payment Method - 付款方式8)Credit Card - 信用卡9)Debit Card - 借记卡10)Cash Payment - 现金支付11)Room Charge - 房费12)Additional Charges - 附加费用13)Incidental Charges - 杂费14)Mini Bar Charges - 迷你吧费用15)Telephone Charges - 电话费用16)Internet Charges - 上网费用17)Discounts - 折扣18)Receipt - 收据19)Refund - 退款20)Payment Confirmation - 付款确认B. 客房服务1. 房间清洁1)Housekeeping - 客房服务2)Room Cleaning - 房间清洁3)Housekeeper - 客房服务员4)Housekeeping Supervisor - 客房服务主管5)Cleaning Schedule - 清洁计划6)Cleaning Checklist - 清洁检查表7)Housekeeping Staff - 客房服务人员8)Turn Down Service - 整理服务9)Bed Making - 整理床铺10)Vacuuming - 吸尘11)Dusting - 擦拭灰尘12)Mopping - 拖地13)Trash Removal - 垃圾清理14)Linen Change - 更换床上用品15)Towel Replacement - 更换毛巾16)Toiletry Restocking - 补充洗漱用品17)Room Inspection - 房间检查18)Deep Cleaning - 深度清洁19)Sanitization - 消毒20)Cleaning Supplies - 清洁用品2. 补给品1)Amenities - 便利设施2)Toiletries - 洗漱用品3)Guest Supplies - 客房用品4)Complimentary Items - 免费用品5)Hotel Amenities - 酒店设施6)In-room Amenities - 客房设施7)Shampoo - 洗发水8)Conditioner - 护发素9)Body Wash - 沐浴露10)Soap - 香皂11)Lotion - 乳液12)Toothpaste - 牙膏13)Toothbrush - 牙刷14)Shower Cap - 浴帽15)Razor - 剃须刀16)Shaving Cream - 剃须膏17)Hairdryer - 吹风机18)Coffee/Tea Supplies - 咖啡/茶供应品19)Bottled Water - 瓶装水20)Snack Basket - 小吃篮3. 服务员1)Waiter/Waitress - 服务员2)Server - (美式英语) 服务员3)Host/Hostess - 主人/女主人4)Bartender - 调酒师5)Barista - 咖啡师6)Concierge - 礼宾员7)Bellhop/Porter - 行李员/门童8)Room Attendant - 房间服务员9)Housekeeper - 客房服务员10)Housekeeping Supervisor - 客房服务主管11)Housekeeping Manager - 客房服务经理12)Front Desk Clerk/Agent - 前台接待员/代理13)Receptionist - 接待员14)Doorman - 门童15)Valet - 代客泊车员16)Porter - 行李员17)Room Service Attendant - 客房服务员18)Sommelier - 品酒师19)Catering Staff - 餐饮服务人员C. 餐饮服务1. 早餐1)Breakfast - 早餐2)Buffet Breakfast - 自助早餐3)Continental Breakfast - 欧式早餐4)Full English Breakfast - 英式丰盛早餐5)American Breakfast - 美式早餐6)Brunch - 早午餐7)Breakfast Menu - 早餐菜单8)Breakfast Bar - 早餐吧台9)Breakfast Service - 早餐服务10)Breakfast Buffet Spread - 早餐自助餐11)Breakfast Selection - 早餐选择12)Continental Buffet - 欧式自助餐13)Hot Breakfast Items - 热食早餐项目14)Cold Breakfast Items - 冷食早餐项目15)Healthy Breakfast Options - 健康早餐选择16)Grab-and-Go Breakfast - 随取随走早餐17)Breakfast Hours - 早餐时间18)Breakfast Attendant - 早餐服务员19)Breakfast Specials - 早餐特色菜20)Breakfast Package - 早餐套餐2. 午餐1)Lunch - 午餐2)Lunch Menu - 午餐菜单3)Lunch Specials - 午餐特色菜4)Business Lunch - 商务午餐5)Set Lunch - 套餐午餐6)Buffet Lunch - 自助午餐7)Express Lunch - 快捷午餐8)Working Lunch - 工作午餐9)Lunch Hour - 午餐时间10)Lunch Break - 午餐休息时间11)Lunch Service - 午餐服务12)Lunch Reservation - 午餐预订13)Lunch Meeting - 午餐会议14)Takeout Lunch - 外卖午餐15)Lunch Buffet Spread - 午餐自助餐16)Healthy Lunch Options - 健康午餐选择17)Chef's Special Lunch - 主厨特色午餐18)Daily Lunch Special - 每日午餐特价菜19)Lunch Combo - 午餐套餐3. 晚餐1)Dinner - 晚餐2)Dinner Menu - 晚餐菜单3)Dinner Specials - 晚餐特色菜4)À la carte Dinner - 单点晚餐5)Fine Dining - 高档餐饮6)Gourmet Dinner - 美味晚餐7)Formal Dinner - 正式晚餐8)Casual Dinner - 休闲晚餐9)Dinner Service - 晚餐服务10)Dinner Reservation - 晚餐预订11)Dinner Buffet - 晚餐自助餐12)Chef's Dinner Special - 主厨晚餐特色菜13)Candlelit Dinner - 烛光晚餐14)Family Dinner - 家庭晚餐15)Private Dinner - 私人晚餐16)Themed Dinner - 主题晚餐17)Three-course Dinner - 三道菜晚餐18)Dinner Entertainment - 晚餐娱乐节目4. 自助餐1)Buffet - 自助餐2)Buffet Spread - 自助餐品种3)Buffet Table - 自助餐桌4)Buffet Service - 自助餐服务5)Buffet Area - 自助餐区域6)Buffet Counter - 自助餐柜台7)Buffet Menu - 自助餐菜单8)Buffet Breakfast - 自助早餐9)Buffet Lunch - 自助午餐10)Buffet Dinner - 自助晚餐11)Buffet Catering - 自助餐餐饮服务12)Buffet Selection - 自助餐选择13)Buffet Setup - 自助餐布置14)Buffet Attendant - 自助餐服务员15)Buffet Price - 自助餐价格16)Buffet Style - 自助餐风格17)Buffet Spread Layout - 自助餐摆放布局18)Buffet Station - 自助餐工作台19)Buffet Hours - 自助餐时间5. 客房送餐服务1)Room Service - 客房送餐服务2)In-Room Dining - 房内用餐服务3)Dining in the Room - 房内就餐4)Room Service Menu - 客房送餐菜单5)Room Service Hours - 客房送餐时间6)Room Service Charge - 客房送餐费用7)Room Service Order - 客房送餐订单8)Room Service Attendant - 客房送餐服务员9)Room Service Tray - 客房送餐托盘10)Room Service Etiquette - 客房送餐礼仪11)Room Service Breakfast - 客房送餐早餐12)Room Service Lunch - 客房送餐午餐13)Room Service Dinner - 客房送餐晚餐14)Late Night Room Service - 夜间客房送餐服务15)Special Requests for Room Service - 客房送餐特殊要求16)Room Service Wait Time - 客房送餐等待时间17)Room Service Tip - 客房送餐小费18)Room Service Delivery - 客房送餐送达19)Room Service Beverage - 客房送餐饮品20)Room Service Amenities - 客房送餐设施。
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酒店基础礼貌服务用语
1礼貌地与客人打招呼及称呼客人，表示你对他们的热情欢迎:
—“早上好，小姐/先生。”“Good morning, madam/sir.”
—“下午好，小姐/先生。”“Good afternoon, madam/sir.”
2) That’s all right.
4打扰客人之前，要提示客人：
—“打扰了……”“Excuse me…”
这个情形可能包括诸如：打断客人谈话，为客人上菜时，进客房之前，请客人让路，你在服务时中途退场等。
5向客人呈递某物时：
—“这是您的……”“Here is / are your
(key, newspaper, boiled water, breakfast, lunch ,supper…”) / “Here you are.”
—“您今天好吗？”“How are you ( today)?”
—“我很好，谢谢，你呢？”“I’m fine, thank you, and you?”nbsp;“很好，谢谢您？”“I’m very well, /I’m fine, too. Thank you.”
※Useful Words and Expressions:
◆挂电话前：
—“多谢您的来电。”“Thank you for calling.”（编辑：）
12礼貌地回应客人的请求或询问:
◆当你能满足客人要求时，要马上采取行动：
—“好的，小姐/先生，我马上拿给您。”
“Certainly, madam/sir. I will get it right away.”
—“是的，小姐/先生，我马上帮您处理。”
“Yes, madam/sir. I will take care of it at once.”
◆当你对客人的询问不肯定时：
—“对不起，我不太确定。如果您能等一会，我马上去查找。”
“Sorry, I am not sure. If you wait a minute, I’ll try to find out.”
学酒店管理的常用英语，口语，礼貌用语
Welcome to our hotel.欢迎光临。
Can I help you?我能帮你忙吗？
What kind of room would you like, sir?先生，您要什么样的房间？
Please wait a moment. I have to check if there is a room available.请稍等，我查一下有没有空房。
—“晚上好，小姐/先生。”“Good evening, madam/sir.”
＊客人喜欢听你称呼他的姓氏，因此尽可能常用，如：“王先生，陈小姐，李太太”等。
—“很高兴再次见到您（欢迎再次光临），王先生。”“Nice to see/ meet you again, Mr. Wang.”
或与客人互相寒暄：
6要客人等待时，要先有交代:
—“请稍等一会儿。”“Just a moment, please./Wait a minute, please.”
—“我一会儿就来。”“I will be with you in a moment.”
＊再返回客人身边时，对久等的客人说抱歉：
—“对不起，让您久等了。”“Sorry to have kept you waiting .”
※Useful Words and Expressions:
1) moment
2) wait
3) I will be…
4) Sorry to…
7听不明白客人说话时，不要臆想，你可以：
—“请再说一遍好吗？”
“I am sorry, I don’t understand. Could you show me?”/“ I beg your pardon.”
8当客人因行动笨拙而显露尴尬时，安慰客人说：
—“请慢慢来，别着急。”“Please take your time, there’s no hurry.”
9向客人作自我介绍:
—“我叫。如果有什么需要我帮忙，请告诉我。”
“My name is nbsp;
10与客人友好地告别，让客人对你和酒店留下深刻印象:
＊尽量为客人多做一点：
—“还有什么需要我帮您吗？”“Is there anything else I can do for you?”
※Useful Words and Expressions:
1) May /Can I …?
2) If you need my help, just call me please.
3记住一些能讨人喜欢的言词:
—“谢谢。”“Thank you.”
—“别客气。”“You are welcome.”
—“对不起。”“I’m sorry.”
—“没关系。”“That’s all right.”
—“请。”“Please.”
※Useful Words and Expressions:
1) welcome
11在三响之内迅速接听电话:
◆拿起电话时：
—“早上好/下午好/晚上好，（这是）___________（部门/部份名称）。
我是……，我可以帮您吗？
“Good morning/ Good afternoon/ Good evening, (This is) (Name of your department/ outlet).…speaking. May I help you?”
—“再见。”“Goodbye.”
—“祝您今天过得愉快。”“Have a nice day.”
—“祝您在这居住愉快。”“Wish you happy here.”
＊对要离店客人报以祝愿：
—“希望很快又见到您。”“Hope to see you again soon.”
—“祝一路顺风。”“Have a nice trip.”
1) Sir
2) Madam
3) Miss
4) Ms
5) meet
6) Good morning/ afternoon/Fra bibliotekevening!
7) Glad / Nice to …
8) How do you do? /How are you ?
2主动向客人提供帮助:
—“我可以帮您吗？”“May I help you?”/What can I do for you ?