Q163UPS5311-3-TCMReconfiguration

Issue Date: 21st October 2011 Expiry Date: 18th April 2012 Action No.: UPS 5311-3

To:For the attention of the UK Dealers, National Sales Companies and Importers

Attention:Managing Director and Aftersales/Service Director

Model:2011 MY Freelander 2/LR2 – VIN Range LF269154 – LF273988 (specific vehicles)

2012 MY Range Rover Evoque – VIN Range LV600929 – LV615453 (specific vehicles)

Subject: Transmission Control Module Reconfiguration Information:Rest of world: Quarantine in Dealer or applicable NSC location.

The Update Prior to Sale Notice is being re-issued to advise dealers that although Freelander 2/LR2 vehicles may affected by this issue, the software to update

them will not be available until on or around 26th October. Until then Freelander 2/LR2 vehicles can be released for onward distribution.

Range Rover Evoque vehicles should be rectified as detailed in the workshop

procedure below.

Dear Colleagues

Issue

A potential concern has been identified on a small number of 2011MY LR2 and 2012MY

Range Rover Evoque vehicles. The concern relates to customers potentially experiencing harsh or unexpected transmission shifts.

Action to be taken

You are requested to quarantine the affected vehicles that are in your control or in the

control of your dealers and refrain from releasing the vehicles for onward distribution and sale pending completion of the rework action detailed in this Update Prior to Sale Notice.

Range Rover Evoque

These vehicles should not be released until this rework procedure has been completed.

The workshop procedure is attached as Appendix 1. On completion of the rework

procedure, the vehicle may then be released from quarantine for onward distribution and sale.

This update prior to sale notice also affects sold vehicles returning to the

workshop and must be completed prior to return of the vehicle to the owner.

Freelander 2/LR2

These vehicles can be released pending further communication.

Please ensure that you check DDW to ensure that the vehicle is affected by this Update Prior to Sale Notice prior to undertaking any rework action. DDW will be updated to reflect only those vehicles affected.

Warranty Information

Table 1 – SROs

Description SRO Time

Reconfigure TCM 44.90.10 0.2

Drive in/drive out 02.02.02 0.2

GACES Direct Dealer Warranty

Warranty claims should be submitted quoting program code Q163, together with the relevant option code from table 2. This will result in payment of the stated time. As option codes are used, there is no requirement for you to enter parts or labor; these are repeated here for information only.

Table 2

Program

Code

Option Description SRO Time Parts Qty.

Q163 B Reconfigure TCM 44.90.10 0.2 N/A N/A

Q163 C Reconfigure TCM

Drive in/drive out

44.90.10

02.02.02

0.2

0.2

N/A N/A

Warranty claims should be submitted in accordance with the current Land Rover Warranty Policy and Procedures Manual and its amendments, unless stated otherwise in this Update Prior to Sale Notice.

For all repairs where technical assistance is required, please contact your in-market technical support function following normal procedures.

Thank you for your co-operation in this matter, we apologize for the obvious inconvenience this will cause.

Yours sincerely

Tony Evans

Programme Controller

Warranty Development & Control

e-mail : jlrcamp@

Attached: Appendix 1 – Workshop Procedure