导游英语流程

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《旅游英语》PPT内容三-导游工作程序部分

《旅游英语》PPT内容三-导游工作程序部分

III. W orking procedures of a tour guide 导游工作程序3.1 Meeting guests at the airport (railway station / port).................................----Excuse me, but are you …?----Welcome to … I’m …, your local guide from China International Travel Service (CITS) / China Travel Service (CTS) / China Y outh Travel Service (CYTS).----Did you have a pleasant flight?----How many pieces of luggage do you have?(have the luggage sent to the bus)----Is everybody here now?----Attention, please, everyone. Please follow me to the bus.3.2 Making a brief speech at the airport / on the coach.......................----On behalf of … and my colleagues, I’d like to extend our warmest welcome to you (introducing yourself / driver / bus No. / driving age)----My name is … I will be your guide for the next several days during you r stay in our beautiful city. This is our driver, Mr. Wang. He has 25 years of driving, so you’re in very safe hands. His bus No. is QB1234, let me repeat, QB1234, please keep it in mind.----We hope that this will be one of the special memories you will take home with you ----If you have any questions / needs, please don’t hesitate to let us know.----We will try to do our very best to make your stay pleasant and enjoyable.----We really appreciate your understanding and cooperation.----Thank your for your attention. I hope you will enjoy you stay here.----Now I want to set your watches. It’s 10:32 a.m. All the clocks and watches in China are set to Beijing standard time. We are 12 hours ahead of America.3.3 Making a brief introduction about your city a.long the way..........(Because the bus travels at a fairly rapid speed, some of the scenes flash by, you should try to avoid introducing anything that guests cannot see.)(What you introduce include: the main buildings, attractions, scenes and views;local history, geography, population, areas, climate, culture, customs, cuisine) ----Please turn around to this side.(Here we come to the Holiday Beach. Hainan is the second largest island in China with the coastline of 1580 km. It is the seaside for the local people with family to enjoy themselves on the beach at the weekend. And we’ll come to visit here tomorrow afternoon.)----The building flashing by is …( … is Meishi Mayflower Square, the place where the welcoming ceremony for the Miss World was he ld in 2003. It’s very magnificent and beautiful to be seen at night.)----Now we are entering … Street.( … Jiefangxi Street. It is the shopping center of Haikou City and attracts many people, especially the youngsters. Y ou can find many fashionable and exquisite things here.)----Straight ahead of us is …----On our right side is …---- … has an average annual temperature of …℃… covers an area of …… has a population of …… has a long history of …3.4 Making some instructions when arriving at the hotel..........(near the hotel)(introduction about the hotel: name, class, location, features, etc.)----Y ou’re going to stay at … Hotel, a luxurious five-star hotel and it is strategically located in the city center. There are 300 rooms of international standard including single rooms, double rooms and suites. There are 3 Chinese restaurants on the first floor. On the second floor, there is 1 deluxe western-style restaurants. Tomorrow we are going to have our breakfast there. There are also a bar, a 24-hour café, a gymnasium and an outdoor swimming pool. They are ready to serve you at your convenience. If you want to know more details, you can get a brochure about the hotel from the Reception Desk. Thank you.(arriving)----Here we are at the hotel.----Please take all you belongings and wait for a few minutes in the lobby.(go through the check-in procedures;distribute room keys;put room numbers on the luggage;have the luggage sent to the rooms as soon as possible;show guests the restaurant and the time to have meals;tell the restaurant guests’ number, meal standard, special requirements…)----Have a good re st tonight. I’ll take you to … tomorrow.----Y our wake-up call will be at 7 tomorrow morning.----We’ll have breakfast at 7:30 and set off at 8:00.----See you at 7:30 tomorrow morning.3.5 Itinerary DiscussionThe local guide is supposed to make a travel arrangement prior to the arrival ofa tour group and discuss it with the tour leader / guests as follow:1. if there is any change (number)2. make some changes if needed (unexpected or uncontrollable factors 不可抗力)Discussed on the basis of mutual equality:Y ou are the acquaintance / local / familiar…Therefore, many decisions are made by you.Y ou should not impose your personal interests upon your guests. (e.g. shopping) On the contrary, you should regard tourists as supreme (顾客就是上帝)What you should take into consideration are: their interests, will, needs, customs,..................................beliefs,........ etc.。

英文导游面试流程和内容

英文导游面试流程和内容

英文导游面试流程和内容英文回答:Tour Guide Interview Process and Content.The tour guide interview process typically involves several steps:1. Initial Application: The first step is to submit an application, which usually includes a resume and cover letter.2. Phone Screening: If your application is selected, you may receive a phone screening to discuss your qualifications and experience.3. In-Person Interview: The next step is an in-person interview, which is an opportunity for the employer to assess your communication skills, knowledge, and passion for tourism.4. Demo Tour: In some cases, you may be asked to conduct a short mock tour as part of the interview process.5. Reference Checks: Once the interviews are complete, the employer will conduct reference checks to verify your qualifications and obtain feedback on your performance.During the interview, you can expect to be asked a range of questions, including:Basic Information: Your name, contact information, and availability.Experience: Your previous experience as a tour guide or in related fields.Knowledge: Your knowledge of the area or subject matter you will be guiding.Communication Skills: Your ability to communicate clearly and effectively.Passion for Tourism: Your enthusiasm and interest in guiding.Customer Service: Your experience and approach to providing excellent customer service.Problem-Solving Skills: Your ability to handle unforeseen situations and resolve issues.Cultural Awareness: Your understanding and respect for different cultures.Safety and First Aid: Your knowledge and training in safety protocols and first aid.Language Skills: Your proficiency in the languages required for the position.中文回答:导游面试流程和内容。

旅游导游英语

旅游导游英语

旅游导游英语As a travel guide, it is essential to have a good command of English to effectively communicate with tourists from different countries. In this article, we will explore some useful English phrases and expressions that can be used by tour guides to provide a memorable and informative experience for their guests.1. Greetings and Introductions。

When meeting tourists, it is important to make them feel welcome and comfortable. Start by greeting them with a friendly "Good morning/afternoon/evening" followed by a warm smile. Introduce yourself by saying, "My name is [your name], and I will be your tour guide today."2. Giving Directions。

As a tour guide, you will often need to provide directions to various attractions or facilities. Here are some phrases you can use:"If you look to your left/right, you will see [landmark/attraction].""Please follow me, and I will show you the way to [destination].""We are now heading towards [destination]."3. Describing Attractions。

英文导游面试流程和内容

英文导游面试流程和内容

英文导游面试流程和内容English:The interview process for an English-speaking tour guide typically includes several steps. First, the candidate will be asked questions about their previous experience working as a tour guide, their knowledge of the local area or tourist sites, and their language proficiency. They may also be required to provide examples of how they have handled difficult situations or communicated with various types of travelers. In some cases, a written or spoken language proficiency test may be administered to assess the candidate's communication skills. Additionally, the candidate may be asked to give a short presentation or conduct a mock tour to demonstrate their tour guiding abilities. Finally, the candidate may be asked about their availability, willingness to work flexible hours, and their knowledge of safety protocols and emergency procedures. Overall, the interview process aims to assess the candidate's qualifications, experience, communication skills, and ability to provide an engaging and informative tour experience for guests.中文翻译:作为一个英文导游的面试流程通常包括几个步骤。

导游英语流程

导游英语流程

A: C: B: C:
Mr. Osborne B: a traveler C: GUIDE Excuse me. Are you the Tour Group?1 Yes, we are. Welcome to Xi‟an. I‟m Ma from the Xi‟an office of China International Travel Service, Xi‟an branch.2 The ravel service has sent me here to meet you. Who is the group leader, please?3 It‟s me, Robert Osborne. Nice to meet you, Mr. Osborne.4 Nice to meet you all, ladies and gentlemen. Nice to meet you, too. It‟s very kind of you to meet us here at the airport. My pleasure. During your visit to Xi‟an, I‟ll be your tour guide.
旅行计划;旅程;旅行路
Part Two Dialogue2
A: Excuse me, are you Mr. Green from Britain? B: Yes. I‟m glad you recognize me. A: “A man with white hair and beard”---Isn‟t that how you describe yourself in the fax? So it‟s easy to spot you in any crowd1. Let me introduce myself: I‟m Susan, the tour guide from CYTS. How do you do? B: How do you do? I‟m glad to know you. Pardon me, I didn‟t quite catch your name just now2. Would you please repeat it? A: It‟s Susan. S-U-S-A-N.

导游工作流程 英语

导游工作流程 英语

导游工作流程英语Tour Guide Workflow.Pre-Tour Planning.Research destination: Gather comprehensive information about the destination, including its history, culture, attractions, and transportation options.Create itinerary: Plan a detailed itinerary that outlines the tour route, activities, and estimated timeframes.Book accommodations and transportation: Secure accommodations and transportation for the tour group.Prepare materials: Prepare necessary materials such as maps, brochures, and handouts.Pre-Arrival.Communicate with group: Contact the tour group in advance to provide essential information, such as meeting points, contact details, and payment instructions.Prepare welcome speech: Craft a welcoming speech to introduce yourself and outline the tour itinerary.Gather participants: Meet the tour group at the designated meeting point.On-Tour.Introduction.Greetings and welcome: Greet the group and welcome them to the tour.Introduce yourself: State your name, role, and background.Outline itinerary: Briefly explain the tour itineraryand provide an overview of the day's activities.Safety briefing: Emphasize safety protocols, such as group dynamics, emergency procedures, and weather contingencies.Guided Tour.Provide historical and cultural context: Share relevant information about the destination's history, culture, and key landmarks.Point out attractions: Highlight the most significant attractions and provide engaging commentary.Answer questions: Encourage questions from the group and answer them thoroughly.Maintain group cohesion: Keep the group together and ensure everyone is involved.Rest Stops and Activities.Facilitate breaks: Allow for regular rest stops and breaks throughout the tour to prevent fatigue.Recommend activities: Suggest additional optional activities, such as dining recommendations or excursions.Promote interaction: Encourage group members to interact with each other and ask questions.Transportation.Manage logistics: Ensure smooth transportation between destinations.Provide information: Inform the group about travel arrangements, including departure times and transportation details.Monitor safety: Ensure the group's safety during transit.Group Management.Maintain communication: Keep the group informed about the day's activities and schedule.Resolve issues: Address any concerns or issues that arise during the tour promptly.Foster a positive atmosphere: Create a welcoming and enjoyable experience for the group.Post-Tour.Feedback and evaluation: Collect feedback from the group to improve future tours.Distribute materials: Provide any materials that were distributed during the tour.Thank the group: Express your gratitude to the group for their participation.Follow-up communication: Maintain communication with the group after the tour, sharing any relevant information or updates.Professionalism and Ethics.Be knowledgeable and passionate: Demonstrate expertise about the destination and share your enthusiasm with the group.Maintain a professional demeanor: Dress appropriately, use clear and respectful language, and maintain a positive attitude.Uphold ethical standards: Comply with industry regulations, respect cultural sensitivities, and promote responsible tourism practices.Continuous improvement: Seek opportunities for professional development to enhance your skills and knowledge.。

导游接团流程英文

导游接团流程英文

导游接团流程英文The process of a tour guide's full-service routine from picking up a group to departure is an integral part of the tourism industry, ensuring smooth operations and excellent customer experience. Below is a summary in English of this process with approximate word count:Preliminary Preparation:Upon receiving the tour booking details (group sheet), the tour guide will meticulously review the following information:1. Identify the organizing travel agency.2. Note the name and code of the group.3. Determine the nationality of the guests and the total number of participants.4. Study the itinerary, accommodation arrangements, meal plans, and scheduled activities.Airport Pick-up:1. Arrival Meet & Greet:- The guide arrives at the airport well before the group's scheduled arrival time.- Holding a signboard with the group's or company's name, the guide greets the guests as they exit customs.- Assists with luggage handling and ensures all passengers are accounted for.- Briefs the group about local weather conditions, currency exchange options, and any immediate plans.2. Transfer to Hotel:- Organizes transportation to the hotel, checks guests into their rooms efficiently, and distributes room keys.- Confirms meal reservations, if applicable, and coordinates any special dietary needs.Tour Operations:1. Orientation & Sightseeing:- Conducts a welcome meeting to introduce themselves, provide safety instructions, and outline the tour program.- Guides the group through planned sightseeing activities, offering detailed historical, cultural, and practical information.- Ensures punctual arrivals at each attraction and manages entry tickets, guiding visitors throughout the site.2. Mealtime Management:- Accompanies the group during meals, facilitating communication between guests and restaurant staff, if needed.- Addresses any issues or concerns that arise during the tour.3. Flexibility & Problem-solving:- Adapts to unexpected situations such as changes in itinerary due to weather or unforeseen circumstances.- Handles emergencies, including first aid, lost items, or other client services.Departure Day:1. Check-out & Transfer:- Assists with check-out procedures and oversees the timely transfer to the airport or train station.- Ensures all travel documents are in order and provides necessary assistance at the departure terminal.2. Farewell & Evaluation:- Expresses gratitude to the group for choosing the service and bids them farewell.- Collects feedback and evaluates the tour to improve future services.Throughout the entire process, the tour guide maintains professional conduct, clear communication, and a focus on delivering a memorable experience for all guests.。

导游带团流程英文

导游带团流程英文

导游带团流程英文Title: Tour Guide Workflow in EnglishA tour guide's workflow generally consists of several stages from preparation to post-tour follow-up. Below is an overview of the standard procedures and responsibilities in the English-speaking context:Pre-Tour Preparation:1. Tour Details Confirmation:- Receive and thoroughly review the tour itinerary, ensuring all essential information is understood, including the client's contact details, group size, special requirements, payment terms, and any specific requests.- Confirm accommodation arrangements, transportation schedules, meal plans, and the names of hotels or restaurants.2. Research and Familiarization:- Study the route and learn about the locations to be visited, including historical background, cultural significance, and current operational hours.- Acquire necessary permits and licenses for specific sites if applicable.- Prepare a brief on local customs, weather conditions, and potential hazards.3. Material Preparation:- Gather necessary equipment, such as a microphone, flag, or signboard for easy identification of the group.- Ensure all travel documents, including tickets, vouchers, and ID cards, arein order.- Pack a first aid kit and any necessary supplies for contingencies.4. Communication with Stakeholders:- Contact the tour operator, local suppliers (hotels, restaurants, drivers), and clients to confirm arrangements and provide updates.- Brief the accompanying driver(s) and/or co-guide(s) on the itinerary and expectations.During the Tour:1. Meeting and Greeting:- Arrive early to meet the group at the designated pick-up point and conduct a welcome speech introducing oneself, explaining the day's schedule, and setting ground rules.- Conduct a headcount and ensure all passengers are informed about the day's plans.2. Guided Tour Execution:- Conduct engaging tours at each site, providing accurate historical and cultural commentary while keeping the group engaged and safe.- Manage the group's pace, ensuring timely arrivals and departures from each location.- Handle unexpected changes professionally, adjusting the itinerary if necessary.3. Customer Service and Safety:- Address any questions or concerns promptly and courteously.- Maintain a watchful eye on group safety, particularly during outdoor activities and transfers.- Ensure that dietary restrictions, health concerns, and disabilities are accommodated.4. Logistics Coordination:- Coordinate meals, accommodation check-ins/check-outs, and daily transportation.- Monitor time constraints and make adjustments to accommodate traffic, weather, or other unforeseen circumstances.Post-Tour Wrap-up:1. Feedback Collection:- Gather feedback from the group regarding the tour's overall experience, seeking constructive criticism to improve future services.2. Final Arrangements:- Ensure all final payments and receipts are settled, and assist with any last-minute needs or requests.- Help with departure logistics, such as airport transfers or train station drop-offs.3. Reflection and Improvement:- Reflect on the tour's successes and areas needing improvement.- Document relevant incidents and observations to share with the companyand team.- Update company databases with customer information and trip reports.4. Maintain Relationships:- Follow up with clients to thank them for their patronage and encourage repeat business.- Maintain positive relationships with suppliers and partners.By adhering to this well-structured workflow, a professional tour guide can deliver a seamless and enjoyable experience for tourists while continuously enhancing their own service standards.。

地陪导游接待流程情景模拟英语

地陪导游接待流程情景模拟英语

地陪导游接待流程情景模拟英语英文回答:1. Preparation.Before the tour:Confirm the booking details, including the meeting time and location, the itinerary, and the number of guests.Research the destination and itinerary to ensure you have a thorough understanding of the area and the attractions.Prepare any necessary handouts or materials for the guests.Upon meeting the guests:Greet the guests warmly and introduce yourself.Conduct a brief ice-breaker activity to help the guests get to know each other.Review the itinerary and answer any questions the guests may have.2. During the tour.Provide informative commentary: Share interestingfacts and stories about the attractions and the area.Encourage guest participation: Ask questions and engage the guests in discussions to enhance their understanding and enjoyment.Manage the flow of the tour: Keep the tour moving at a comfortable pace, allowing sufficient time for guests to explore and take photos.Address guest concerns: If a guest has any concerns or questions, address them promptly and professionally.3. After the tour.Summarize the experience: Briefly recap the highlights of the tour and any key points discussed.Provide recommendations: Suggest additional attractions, restaurants, or activities in the area based on the guests' interests.Thank the guests: Express your gratitude for their participation and wish them well.Chinese回答:1. 准备。

导游的工作流程

导游的工作流程

导游的工作流程The Workflow of a Tour Guide。

As a tour guide, there are certain steps and processes that must be followed in order to provide a successful and enjoyable experience for tourists. Here is a breakdown of the typical workflow of a tour guide:1. Research and Planning。

Before leading a tour, a tour guide must conduct research on the destination, including its history, culture, attractions, and local customs. This research helps the guide to plan the itinerary and activities for the tour, as well as to answer any questions that may arise during the tour.2. Meeting the Tour Group。

On the day of the tour, the guide will meet the tourgroup at a designated location, such as a hotel or tourist attraction. The guide will introduce themselves and provide an overview of the itinerary for the day.3. Orientation and Safety Briefing。

景区导游业务工作流程

景区导游业务工作流程

景区导游业务工作流程英文回答:Tour Guide Business Operation Workflow.1. Pre-Tour Planning.Conduct site reconnaissance to familiarize with the attraction.Research historical, cultural, and environmental aspects.Design tour itinerary and route based on group size and interests.Gather necessary resources (e.g., maps, brochures, binoculars).2. Guest Arrival and Orientation.Greet guests warmly and introduce oneself.Provide a brief overview of the tour, including safety guidelines.Collect admission fees (if applicable).Distribute headsets or audio devices for better communication.3. Tour Interpretation.Engage guests with captivating stories and anecdotes.Highlight historical significance, cultural customs, and ecological wonders.Use visual aids, artifacts, or interactive displays to enhance understanding.Accommodate questions and encourage participation.4. Post-Tour Debriefing.Summarise key points and ask for feedback.Answer any remaining questions.Provide recommendations for further exploration or related activities.Encourage guests to share their experience with others.5. Guest Feedback and Evaluation.Collect guest feedback through surveys, comment cards, or online reviews.Use feedback to improve tour quality and enhance guest satisfaction.Share positive feedback with the team to foster motivation.6. Reporting and Documentation.Submit tour reports detailing attendance, highlights, and any incidents.Document feedback and suggestions for future improvements.Ensure compliance with all safety and operational regulations.7. Continuous Improvement.Regularly review tour operations and identify areas for improvement.Seek training and professional developmentopportunities to enhance knowledge and skills.Implement new strategies to enhance guest experience and maximise value.中文回答:景区导游业务工作流程。

导游英语流程

导游英语流程

导游英语流程一、前期准备工作在接待外国游客前,导游需要先进行一系列的前期准备工作。

首先,要提前了解游客的国籍、性别、年龄等基本情况,以便为其提供更适合的服务和安排游览路线。

其次,要对目的地进行充分的了解和熟悉,包括景点的历史背景、文化内涵、特色美食等,以便在引导游客游览时能够提供更详细、全面的介绍和解说。

二、迎接游客当游客到达目的地后,导游需要及时赶到机场、车站或酒店等接待点迎接游客,引导他们完成入境手续并帮助他们解决相关问题。

这时候,导游需要使用一些基础的英语口语技能,如问候、介绍自己以及询问游客的基本情况等。

三、导游介绍在开始正式的导游工作前,导游需要先对游客进行一系列的介绍,包括景点的历史和文化渊源、当地的民俗风情和特色美食、游览路线和时间安排等。

为了能够让游客更好地理解和接受这些介绍,导游需要具备一定的英语语言表述和解说技巧,比如准确的掌握英语语法、流利的英语发音以及灵活的英语口语应用等。

四、游览过程中的导游服务在游览过程中,导游需要为游客提供全程导游服务,包括引导游客参观各个景点、讲解景点的历史和文化背景、介绍特色文艺表演和当地美食等。

同时,导游还需要及时安排游客的用餐和住宿等需求,并解答游客提出的各种问题。

在这个过程中,导游需要展示出良好的英语交际能力和敬业精神,以便为游客提供更好的服务和体验。

五、游览结束后的带团工作在游览结束后,导游需要为游客做好相关的带团工作。

首先,要对游客进行总结和反馈。

其次,要帮助游客完成离境手续。

最后,要与游客保持联系,解答他们可能出现的问题。

在这个过程中,导游需要灵活运用英语交际技巧,体现出专业的工作能力和服务态度。

六、总结综上所述,导游英语是一门非常重要的技能。

在今天这个全球化的时代,英语已经成为了国际商务和旅游的通用语言,掌握好导游英语将为导游职业生涯的发展带来巨大的助力。

英文导游面试流程和内容

英文导游面试流程和内容

英文导游面试流程和内容英文回答:Interview Process and Content for an English-Speaking Tour Guide.Introduction.An English-speaking tour guide serves as a bridge between travelers and the cultural heritage, historical significance, and natural beauty of various destinations. The interview process for this role aims to assess candidates' language proficiency, knowledge, communication skills, and passion for guiding.Phases of the Interview Process.The interview process typically involves the following stages:Screening: Initial screening of candidates based on their resume and cover letter.Telephone Interview: A brief phone conversation to further assess candidates' communication skills and language proficiency.In-Person Interview: A face-to-face interview to evaluate candidates' knowledge, presentation skills, and suitability for the role.Reference Checks: Verification of candidates' previous work experience and character references.Content of the Interview.During the interview, candidates can expect toencounter questions related to the following areas:Language Proficiency: Demonstrating fluency in English, including pronunciation, grammar, and vocabulary.Knowledge of Destination: Comprehensive knowledge ofthe history, culture, and attractions of the destination being guided.Guide Techniques: Familiarity with tour guiding principles, storytelling techniques, and crowd management strategies.Customer Service: Ability to provide excellentcustomer service, address concerns, and maintain a positive attitude.Communication Skills: Effective communication skills, including articulation, body language, and active listening.Passion for Guiding: Enthusiasm and passion forsharing knowledge and creating memorable experiences for travelers.Additional Considerations.In addition to the core interview questions, candidatesmay also face situational questions, such as:How would you handle a difficult customer?What would you do if you encountered a situation where you lacked knowledge about a particular topic?How would you ensure the safety and well-being of your tour group?中文回答:导游面试流程与内容。

导游介绍流程

导游介绍流程

导游介绍流程Being a tour guide is more than just showing people around; it's about offering an experience that will stay with them for a lifetime. 导游不仅仅是带领游客四处参观,更重要的是为他们提供一次终生难忘的体验。

As a tour guide, you are the bridge between travelers and the destination, responsible for not just providing information, but also creating a connection between visitors and the place they are exploring. 作为一名导游,你是游客和目的地之间的桥梁,不仅要提供信息,还要在游客和他们探索的地方之间建立一种联系。

It's crucial to have a well-structured introduction process that sets the tone for the entire tour and leaves a lasting impression on your guests. 关键是要有一个结构合理的介绍流程,让整个导游活动开场,给客人留下深刻印象。

When starting a tour, the first impression is essential, so your introduction should be engaging and informative. 当开始一次导游时,第一印象至关重要,因此你的介绍应该既引人入胜又富有信息性。

You can begin by welcoming your guests and providing an overview of the day's itinerary, highlighting the key highlights they can look forward to. 你可以开始欢迎客人,并概述今天的行程,强调他们可以期待的主要亮点。

导游流程

导游流程

L:local guide M:tour manager N:National guideMeeting guests at the airportL: Excuse me,are you Mr. Brown from canada?M: Yes, I am.L: And you have a group of 18 people, right? (There are 18 people in your party?)M: Yes, that’s right.L: Nice to meet you, Mr. Brown. My name is Lily. I’m the guide from China International Travel Service, Ningxia Branch.M: Hi, Lily.Thank you for coming to meet us.L: Welcome to Ningxia . How was your trip?M: Fine. We had a very pleasant flight. (People were chatting all the way.)L: Good. Is everyone here? Let’s check the luggage first.M: Ok. There are 18 pieces altogether.(Yes, 18 people , 18 pieces of luggage.)L: Good, 18 pieces. I’ll ask the porter to take care of them. And we’ve made reservations for your party at International Hotel. You must be rather tired after the long flight, so we will drive directly to the hotel.M: That’s a good idea.L : The coach is waiting outside. Your baggage will be sent to your rooms in the hotel.M: Fine.L: Ladies and gentlemen ,attention, please. Our coach is waiting outside. Now please follow me to the coach.M: Go ahead , please. We’ll follow you.(On the coach & On the way to the Hotel)L: Is everybody on the coach?M: Just a moment, a lady hasn’t come yet. Oh, there she is.L: We can go now, can’t we?M: Yes, please.L: Ladies and gentlemen , (please allow me to introduce myself. I’m lily from China International Travel Service, Ningxia Branch. )On behalf of China International Travel Service, Ningxia Branch and our driver , I would like to extend our warmest welcome to you. Welcome to Yingchuan ,Welcome to Ningxia .Mr. Zhang , our driver , he has 10 years of driving experience , and my name is Lily. During your stay in Ningxia, Mr. Zhang and I will be at your disposal. We’ll do everything possible to make your visit a pleasant experience. If you have any problem or request, please do not hesitate to let us know.Now , we are heading for our hotel, International Hotel, a four-star hotel, located in Beijing road of Xingqin district. It takes about 40 minutes’ drive to get there. So please relax yourselves while I’m giving you some general information about this city.请大家调整一下时间,现在是北京时间Please adjust the time, it is 10:40 Beijing time.。

导游工作流程英文模板(学生)

导游工作流程英文模板(学生)

四川托普信息技术职业学院毕业设计论文题目:学生姓名学生学号专业方向指导教师指导单位年月日Sichuan TOP Vocational Institute of Information TechnologyGraduation DesignTitle: _________Tourism Service Project Report Author of Thesis/DesignStudent ID NoSpecialty()Thesis AdvisorAdvising UnitDateIndex Chapter 1 AbstractChapter 2 Procedures and Results2.1. Flow Chart of the Tourism service Procedures2.2 Preparations for meeting tour group2.3 Receiving Guests2.4 At the Hotel2.5 Talking about the Itinerary2.6At the Restaurant2.7 Visiting Scenic Spots2.8 Shopping and entertainment in Tourism2.9 Handling special requests and incidents while escorting tour group 2.10 Seeing off Guests2.11 Follow-up workChapter 3 ConclusionChapter 4 AcknowledgmentsChapter 5 ReferenceChapter 1 AbstractInstructions:In this part, you should give a brief summary of the ____Tourism Service Project Report you have carried out under virtual conditions in less than 200 words and no more than one page. Your summary should include the title, a statement of the purpose, a brief description of the procedures.Chapter 2 Procedures and ResultsInstructions:In this part, you should draw a flow chart of the ______Tourism Service procedures, and the detailed description of the whole process together with the appendixes including a welcome speech, commentaries on the way, scenic spots commentaries, seeing-off speech and so on.Procedures2.1. Flow Chart of the Tourism service Procedures2.2 Preparations for meeting tour group2.3 Receiving Guests2.4 At the Hotel2.5 Talking about the Itinerary2.6At the Restaurant2.7 Visiting Scenic Spots2.8 Shopping and entertainment in Tourism2.9 Handling special requests and incidents while escorting tour group2.10 Seeing off Guests2.11 Follow-up workChapter 3 ConclusionInstructions:In the conclusion you should summarize, in about 200 words, the project you have undertaken, highlighting what you found out, what you have executed, what problems you had and how you solved them, and what might be done in the future.Chapter 4 AcknowledgmentsYou should state the names of the people who helped you and how they did.Chapter 5 BibliographyIn this section, you should name the sources where you obtained information, including journal articles, books, and web sites.。

导游带团流程英文

导游带团流程英文

导游带团流程英文As a tour guide, there are several steps that I follow when leading a tour group.Firstly, I always make sure to thoroughly research the destination and its history, culture, and attractions. This enables me to provide my tour group with accurate and interesting information throughout the tour.Next, I greet the tour group and introduce myself, providing them with an overview of the day's itinerary and any important information they need to know. I also make sure to establish clear communication channels and let them know how to reach me if they have any questions or concerns.During the tour, I make sure to keep the group together and maintain a comfortable pace for everyone. I point out key landmarks, share interesting facts and stories, and answer any questions that the group may have. I also make sure to provide opportunities for the group to take photos and explore on their own, while ensuring that we stay on schedule.At each stop, I provide a brief overview of the site and its significance, and then allow the group some free timeto explore and take in the surroundings. I also make sureto keep an eye on the time and gather the group together when it's time to move on to the next location.At meal times, I help the group find suitable dining options and assist with any special dietary requirements or preferences. I also take the opportunity to engage with the group and facilitate conversation, allowing them to share their experiences and get to know each other better.Finally, at the end of the tour, I make sure to thankthe group for joining me and ask for any feedback they may have. I also provide them with my contact information in case they have any further questions or need assistance in the future.作为导游,我在带领团队旅行时有几个步骤。

导游退房流程

导游退房流程

导游退房流程(中英文版)Title: Guide to Check-out ProcedureTitle: 导游退房流程Section 1: PreparationSection 1: 准备工作Before beginning the check-out process, ensure that all belongings are accounted for and that nothing is left behind in the room.This includes checking under beds, in drawers, and in the bathroom.在开始退房流程之前,请确保所有物品都被记录并带走,房间内没有遗留任何物品。

这包括检查床下、抽屉里和浴室。

The guide should gather all necessary documents, such as the room key, check-in form, and any other relevant papers.It is also a good idea to have a pen and a notebook handy for jotting down any necessary information.导游应收集所有必要的文件,如房卡、入住表格和其他相关文件。

此外,随身携带一支笔和一本笔记本,以便记录任何必要的信息,也是一个好主意。

Section 2: Room InspectionSection 2: 房间检查ext, the guide should conduct a thorough inspection of the room with the guests present.This ensures that any damage or issues are addressed promptly and that the guests are not held responsible for anypre-existing damage.接下来,导游应与客人一起对房间进行彻底检查。

导游英语教案

导游英语教案

导游英语教案导游英语教案教学目标:1. 学习并掌握关于导游工作的基本英语表达;2. 培养学生的听说能力,提高他们在实际导游工作中的应对能力;3. 培养学生的合作、沟通和表达能力。

教学重点:1. 重点词汇和短语:guide, tour, tourist attraction, itinerary, sightseeing, group, map;2. 重点句型:Welcome to our city! Today I will be your guide. Follow me, please.;3. 重点语法:一般现在时的用法。

教学准备:1. PPT;2. 导游工作相关的图片和地图;3. 角色扮演所需的道具。

教学过程:Step 1:导入通过图片展示一些国内外著名的旅游景点,引导学生介绍并说出他们知道的一些旅游相关的英语词汇。

Step 2:新课呈现通过PPT呈现导游的基本工作和职责,解释相关的词汇和短语,如guide, tour, tourist attraction, itinerary, sightseeing, group, map等,并学习相关的句型。

Step 3:示范表达教师扮演导游的角色,给学生展示一段旅游导览词,要求学生认真听,然后从中找出相关的信息。

Step 4:合作练习将学生分成小组,每个小组一人扮演导游,其他成员扮演游客。

导游需要根据给出的信息,向游客们介绍旅游景点。

然后学生进行角色转换,直到每个学生都有机会扮演导游。

Step 5:信息整合让学生根据练习中听到的信息,整理一份旅游线路图和相关介绍。

然后让他们以小组为单位进行展示和交流。

Step 6:扩展练习让学生自由发挥,以自己喜欢的城市为背景,编写一个旅游导览词,然后组织展示和评选最佳导游词。

Step 7:拓展阅读让学生阅读一些真实的旅游导览词,了解更多关于导游工作的实际情况,并找出自己感兴趣的地点和景点。

Step 8:小结总结本节课的学习内容,回顾所学的词汇和句型,培养学生的自主学习能力。

英文导游教案

英文导游教案

英文导游教案教案标题:英文导游教案教学目标:1. 学生能够掌握一些与导游工作相关的英文词汇和常用表达。

2. 学生能够运用所学知识,进行模拟导游演讲,提高英文口语表达能力。

3. 学生能够了解一些国外知名景点的相关信息,并能够用英文进行介绍。

教学内容:1. 导游工作相关的英文词汇和常用表达2. 模拟导游演讲3. 国外知名景点介绍教学步骤:一、导入(5分钟)老师通过图片或视频展示一些国外知名景点,引导学生讨论并介绍这些景点。

二、学习导游工作相关的英文词汇和常用表达(15分钟)1. 带领学生学习一些与导游工作相关的英文词汇,如“tour guide”, “sightseeing”, “attraction”等。

2. 教授一些常用的导游表达,如“Welcome to...”, “Please follow me”, “Now we are going to visit...”等。

三、模拟导游演讲(20分钟)1. 分组进行模拟导游演讲,每组选择一个国外景点进行介绍,要求使用英文进行表达。

2. 老师在演讲结束后给予学生反馈和指导。

四、国外知名景点介绍(15分钟)1. 老师介绍一些国外知名景点的相关信息,如埃菲尔铁塔、自由女神像等。

2. 学生自由选择一个景点进行介绍,要求使用英文进行表达。

五、总结(5分钟)老师对今天的学习内容进行总结,并鼓励学生多加练习,提高英文口语表达能力。

教学评估:1. 学生在模拟导游演讲中的表现2. 学生对国外知名景点的介绍能力3. 学生对导游工作相关英文词汇和表达的掌握程度教学延伸:可以组织学生进行一次校园导游活动,让他们在实践中运用所学知识,提高实际应用能力。

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Section 3 Section 4
Section 5
一 meeting guests and welcome speech
Study Objectives
1学会用英语与客人有效沟通,证实客人身份,询问旅游事宜
2熟练掌握与本话题相关的专业英语词汇及常用句型表达
3学会英语欢迎客人的礼仪致欢迎辞
Part 4 welcome speech
Welcome speech is the first formal speech that you face the guests. A good welcome speech should be written clearly, warm, lively, and short. content self-introduction, introduce the hotel where they are staying, simple Itinerary presentation and notes.
Benefit and Task
• YOU Can guide the foreigner guest free, and provide perfect service for the foreigner guest in the hotel. • • • • SO you will get more chance to earn more money! SO you will get more chance to promote your career!
Part Two Dialogue
Part Two Dialogue
A: That will be great. C: Do you have any checked luggage to collect? A: Yes, we checked eight traveling bags. C: Let‟s wait here then. (In a short while, the tour group got their checked bags.) A: We have got back the checked bags now. Shall we leave the airport now? C: Yes. Follow me, please. A CITS bus is waiting for us. A: It‟s very thoughtful of you to make this arrangement.
SEC SEC SEC SEC
6. Make a welcome speech. 7. introduce the city and hotel.
8 Assist the tourists to check in.
9. Inform the meeting time and arrange the morning call, and
Dialogue1 Vocabulary
checked luggage thoughtful [ „θɔ:tful ] adj. luggage claim section (随飞机)托运的行李 考虑周到的;体贴的 行李领取处
itinerary [ ai„tinərəri, i‟t- ] n. 线
Part Two Dialogue1
C: The bus will first take us to the hotel where CITS has reserved rooms for you. The hotel has a restaurant and a snack bar. We‟ve already booked four tables for you at the hotel‟s restaurant. After a short rest in your rooms, you can have your lunch at the restaurant. I‟ll discuss the itinerary for your Xi‟an tour after lunch. What do you say to that? A: That‟s fine. Thank you.
Part 3 Useful Expressions
1 I‟m the guide from CYTS. 我是中青旅的导游。 2. The coach is waiting outside. 车子在外面等候。 3. Did you have a pleasant trip? 一路上怎么样啊? 4. How many pieces of luggage do you have all together? 你们总共有多少件行李啊? 5. You must be very tired after such a long journey. 经过漫长的旅途,您一定很疲倦了。
Part 3 Useful Expressions
6. I can‟t be bear suffering jetlag after each flight. 每次飞行之后,我简直受不了适应时差的那种难受劲。 7. Take it easy. You‟ll soon recover from jetlag and get used to it. 别担心,时差会很快倒过来的,您也会很快会适应的。 8. What‟s the weather like in Beijing these days? 这几天北京的天气怎么样? 9. What are your first impressions of China/Nanning? 您对中国/南宁最初的印he place for breakfast and the time for
luggage collection.
SEC
10. Check the luggage and assist the tourists to their rooms.
A: C: A: C:
旅行计划;旅程;旅行路
Part Two Dialogue2
A: Excuse me, are you Mr. Green from Britain? B: Yes. I‟m glad you recognize me. A: “A man with white hair and beard”---Isn‟t that how you describe yourself in the fax? So it‟s easy to spot you in any crowd1. Let me introduce myself: I‟m Susan, the tour guide from CYTS. How do you do? B: How do you do? I‟m glad to know you. Pardon me, I didn‟t quite catch your name just now2. Would you please repeat it? A: It‟s Susan. S-U-S-A-N.
Dialogue2 Vocabulary
Britain [ 'britən ] n. 英国 recognize [ 'rekəgnaiz ] vt. 认出;辨认;承认 beard [ biəd ] n. 络腮胡子 describe [ dis'kraib ] vt 描绘,叙述;形容 spot [ spɔt ] vt. (口语)认出,发现 CYTS 中国国际青年旅行社 unaccompanied [ 'ʌnə'kʌmpənid ] adj. 无伴的;无随从的
Part One Background
Question: How to meet the tourists?
SEC 1 SEC 2 SEC 3 SEC 4 SEC 5
1. 2. 3. 4. 5.
Arrival at the meeting sites on time. Greeting the group. Liaise with the group leader. [li:ˈeɪz] Give Self-introduction. Lead them to the coach.
tour guide procedures in practice
(Diccy- Tan) 2011--08
Contents
Section 1 Section 2
meeting guests and welcome speech discussing the tour arrangement the airport and customs departure and farewell speech special tour guide service
广西经贸职业技术学院‖2010旅游管理班
旅 游 英 语1 广西导游英语
Tour Guide in Guangxi 谭华云( Chris-tan) 2011--08
language
What is language for? Some people think it‟s for grammar and .words--the longer the words the better. That‟s wrong. Language is for the exchange of ideas, for communication. The way to learn a language is to practice speaking it as often as possible. Relax! Be patient and enjoy yourself. Learning foreign languages should be fun.
A: C: B: C:
Mr. Osborne B: a traveler C: GUIDE Excuse me. Are you the Tour Group?1 Yes, we are. Welcome to Xi‟an. I‟m Ma from the Xi‟an office of China International Travel Service, Xi‟an branch.2 The ravel service has sent me here to meet you. Who is the group leader, please?3 It‟s me, Robert Osborne. Nice to meet you, Mr. Osborne.4 Nice to meet you all, ladies and gentlemen. Nice to meet you, too. It‟s very kind of you to meet us here at the airport. My pleasure. During your visit to Xi‟an, I‟ll be your tour guide.
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