维持客户关系(英文版)customer relationship

What communicate skills are required to identify customers needs and assist guests to articulate their needs
1. Greeting 2. listening 3. At the right moment introduced
Telephone Email Massage
Customer feedback & satisfaction
How would you capture and document customers feedback and satisfaction?
Know your customer base Break down your customer base Customer feedback
To maintain accurate and up to date records of customers details
Statistics customer loyalty Understanding of sustainable development and product development trends Reflect the quality of corporate management
When communicating with cutomers why is it important to address the core issue rather than addressing symptoms?
Company: respect for the customer Peer companies: is it a qualified Competitor Customers: is it reliable
Why you should communicate professionally with customer
1. let our customer know us 2. make customer trust us 3. keep old customer and attracts the new customer
Database & Stratege
How would you interpret database date and recommend customer targeting strategies?
Attributive analysis Customer orientation Strategies
To demonstrate detailed service knowledge and ability to match customersBaidu Nhomakorabeaneeds with solutions
Important Communication Consistency
Handle requests that cannot be met or are outside the scope of your responsibility
Let them feel that you had done you best Let them feel your honest Find another similar requests that can be met replace
Customer Contact
Why is it important to maintain effective regular customers contact?
What active listening skills should be used when you interacting with customers? Keep smile and eye contact Concentrate on listening Learn to observe, to respond Appropriately