Business Culture Final Exam 2009

Student Name: Student Number:Date:Business Culture – Final Exam Questions1.What is Culture?2.How is Culture manifest in Societies?3.How do cultures evolve?4.Contrast Individualism with Collectivism.5.What is a stereotype how is it used?6.What is Globalization?7.How important is it to make a good first impression, how long do you have to make that first impression?8.What must be taken into consideration when communicating cross culturally?9.Describe ways that body language is noted?10.What is the number one aim of good written communications?11.The glass ceiling has steadily risen over the years – why has this occurred?12.When using an interpreter – what is the key to successful clarity?13.What are the top 3 cultural business values in Asia and the top 3 in North America14.What are corporate ethics? 3 global mind-set sensitivities?Key Question:Name the seven habits of highly effective people.Vocabulary:1.Protocol2.Time Horizon3.Zero sum Game4.Transparency5.Uncertainty Avoidance6.Low Context7.Mono-chronic8.Poly-chronic9.Strategy10.Values11.Hi Context12.Hi Power13.Polychronic14.Globalization15.DiscriminationBusiness Culture Final Exam Answer KeyCultural Differences: Answer1.What is Culture? Learned Behaviors, Software of the mind2.How is Culture manifest in Societies? Fashion, Food, Behaviors, Music, Arts, Religion, Language3.How do cultures evolve? Influences from outside, globalization, education, environment Cultural Types4.Contrast Individualism with Collectivism. Harmony, Belong, Duty, Context, Advice, Hierarchy, IndirectCompete, Private, Self-knowing, Direct, Unique, Independent5.What is a stereotype how is it used? General categorization of peoples characteristics-Used to generalize behaviors across culturesGlobalization6.What is Globalization? Global flow of Capital, Goods, Technology, Production, Resources Customs, Etiquette, Protocol7.How important is it to make a good first impression, how long do you have to make that first impression?Approximately 30 seconds in Western cultures, Relationships aresolidified by respect, awareness, tolerance and integration of ways Communicating8.What must be taken into consideration when communicating cross culturally?Thinking, Interpretations, Local Conventions, Clarity, Simple, Patience,SensitivityNon – Verbal9.Describe ways that body language is noted?Eyes, Facial Expression, Hands, Posture, Dress, Gestures, Space and Orientationof Body, Silence, Taking notesWritten10.What is the number one aim of good written communications?Expression Ideas Clearly - UnderstandabilityLandmines for Women11.The glass ceiling has steadily risen over the years – why has this occurred?Global Wars, Education, Regulation, Acceptance, Skills, IntelligenceCross Cultural Meeting12.When using an interpreter – what is the key to successful clarity?Context over Content – Comprehension or meanings Corporate Culture13.What are the top 3 cultural business values in Asia and the top 3 in North AmericaHard work, Respect for learning, HonestyFreedom of expression, Personal freedom, Self reliance Corporate Ethics14.What are corporate ethics? Basic Company Values and principlesCross Cultural Teams 3 global mind-set sensitivities? Content interpretations, Balance Life, Conflict Management vs.conflict resolution, trusting process over structure, valuingdiversity, Change as opportunity, comfortable with ambiguity,emphasizing inclusion vs. exclusion in management styleKey Question:Name the seven habits of highly effective people. Proactive, Begin with End in Mind, Put first things first, ThinkWin / Win, Search first to understand then to be understood,Synergize, Sharpen the sawVocabulary:1.Protocol customs, regulations dealing with diplomatic formality, precedence, etiquette.2.Time Horizon Time to wait before profit generated from some formal business activity3.Zero sum Game gains on one side equal loses on other – i.e. no collective gain4.Transparency clear understanding of rules, laws and standards governing relationship5.Uncertainty Avoidance a value that determines appetite for risk or ambiguity6.Low Context Deals only in facts and figures – high degree of shared knowledge7.Mono-chronic How a culture views time – sequential order8.Poly-chronic diverse goals simultaneously, sequential approach undesirable9.Strategy The plan / method / approach10.Values Things held in high esteem – virtues considered most important by a company11.Hi Context Low amount of information transferred – rely mainly on relationships, generalInformation given not clear, detailed or specific12.Hi Power Hierarchy where most decisions are made at the top, people follow direction13.Polychronic Doing multiple tasks at the same time14.Globalization Operating in multiple countries – engaged in communities, economies, presence15.D iscrimination Treating classes of people unequally and unfairly – men vs. woman, raceBusiness Culture Test Scoring:Each question is worth 4 points * 15 = 60Vocabulary 2 points * 15 = 30Key Question 10 points1. The final exam will account for 50% of the grade – 50% based on Class attendance andhomework completed.2. Anyone not attending the final exam will be failed. Make up exams will only be given cases ofextreme emergency.。