客房服务英语对话题库
酒店客房服务英语口语情景对话中英对照
酒店客房服务英语口语情景对话中英对照Scene 1: Checking in at the hotel reception景1：在酒店接待处办理入住手续接待员：晚上好，欢迎来到大酒店。
有什么可以帮您的？Guest: Good evening. I have a reservation under the name Smith.客人：晚上好。
我有一个预订，预订人是史密斯。
Receptionist: Alright, Mr. Smith. Let me just check our records. Yes, here it is. You have a deluxe double room reserved for three nights starting today. Can I have your passport, please?接待员：好的，史密斯先生。
让我查一下我们的记录。
是的，在这里。
您预订了一间豪华双人间，入住三晚，从今天开始。
可以给我您的护照吗？Guest: Of course, here you go.客人：当然可以，给您。
Receptionist: Thank you. I just need you to fill out this registration form while I prepare your room keys.接待员：谢谢。
我只需要您填写这份登记表，我会准备好您的房间钥匙。
Guest: Sure, no problem.客人：好的，没问题。
Scene 2: Requesting room service景2：请求客房服务Guest: Excuse me, can I order some room service?客人：打扰一下，我可以订一些客房服务吗？Room Service: Of course, sir. What would you like to order?客房服务：当然，先生。
客房服务英语(一)
酒店客房常用实用英语美联英语提供整房员部分:1．When would you like me to do your room，sir？您要我什么时间来给你打扫房间呢，先生？2．You can do it now if you like．如果您愿意，现在就可以打扫。
3．May I do the turn-down service for you now？现在可以为您开夜床服务（收拾房间）了吗？4．（客人）Could you come back in three hours？你能不能过3小时再来整理？5．It“s growing dark．Would you like me to draw the curtains for you？天黑下来了，要不要我拉上窗帘？6．We will come and clean room immediately.我们马上就来打扫您的房间。
7．Turn-down service ,May I come in?夜床服务，我可以进来吗？8．I’m sorry to trouble you, sir. May I clean the room now?先生，对不起麻烦您了。
现在我可以打扫房间吗？9．I’m coming to change the sheets and pilloweases.我来调换床单和枕套。
10. When would it be convenient?什么时候比较方便（打扫您的房间）？11．I’ll come later.我等会再来。
房务中心部分1．I’ve come to collect your laundry.我来取您要洗的衣服。
2．When would you like your laundry back?您要什么时候取回送洗的衣服？3．Would you please fill in the laundry list?请您填一下送洗衣服的清单，好吗？4．Are they to be dry-cleaned?要不要干洗？5．Your laundry is back, madam. 小姐，您的衣服送来?。
Housekeeping 客房服务(酒店常用英语)
Housekeeping 客房服务(酒店常用英语) Key Sentences（重点句子）99．Housekeeping．May I come in？我是客房的，可以进来吗？100．When would you like me to do your room，sir？您要我什么时间来给你打扫房间呢，先生？101．You can do it now if you like．如果您愿意，现在就可以打扫。
102．I would like you to go and get me a flask of hot water．我想请你给我拿一瓶开水来。
103．I'm sorry that your flask is empty．很抱歉您的水壶空了。
104．May I do the turn-down service for you now？现在可以为您收拾房间了吗？105．Oh，thank you．But you see，we are having some friends over．噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。
106．Could you come back in three hours？你能不能过3小时再来整理？107．Certainly，madam．I'll let the overnight staff know．当然可以，女士。
我会转告夜班服务员。
108．Would you tidy up a bit in the bathroom？请整理一下浴室好吗？109．I've just taken a bath and it is quite a mess now．我刚洗了澡，那儿乱糟糟的。
110．Besides，please bring us a bottle of just boiled water．此外，请给我们带瓶刚烧开的水来。
111．It's growing dark．Would you like me to draw the curtains for you？天黑下来了，要不要我拉上窗帘？112．Is there anything I can do for you？您还有什么事要我做吗？113．I'm always at your service．乐意效劳。
酒店客房服务英语口语情景对话 中英对照
酒店客房服务英语口语情景对话1．Housekeeping. May I come in?我是客房的，可以进来吗？2．When would you like me to do your room, sir?您要我什么时间来给你打扫房间呢，先生？3．You can do it now if you like.如果您愿意，我现在为您服务。
4．I'm sorry that your flask is empty.很抱歉您的水壶空了。
5．May I do the turn-down service for you now?现在可以为您收拾房间了吗？6．Oh, thank you. But you see, we are having some friends over.噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。
7．Could you come back in three hours?你能不能过3小时再来整理？8．Certainly, Madam. I'll let the overnight staff know.当然可以，女士。
我会转告夜班服务员。
9．Would you tidy up a bit in the bathroom？请整理一下浴室好吗？10. I would like you to go and get me a flask of hot water.我想请你给我拿一瓶开水来。
11.I've just taken a bath and it is quite a mess now.我刚洗了澡，那儿乱糟糟的。
12．Besides, please bring us a bottle of just boiled water.此外，请给我们带瓶刚烧开的水来。
13．It's growing dark. Would you like me to draw the curtains for you?天黑下来了，要不要我拉上窗帘？14．Is there anything I can do for you?您还有什么事要我做吗？15．I'm always at your service.乐意效劳。
酒店英语口语情景对话
酒店英语口语情景对话对话一：预订房间A: 早上好，欢迎光临酒店。
您需要预订房间吗？B: 是的，我需要预订一个双人间，入住时间是下周五。
A: 好的，我们有很多房间可供选择，请问您对房间的要求有什么？B: 我希望房间有一个大床和免费的无线网络。
A: 没问题，我们有符合您要求的房间。
您需要入住几晚？B: 我需要入住两晚。
A: 好的，请问您的姓名和联系方式是什么？B: 我的名字是张三，联系方式是。
A: 好的，预订完成后，我们会给您发送确认短信。
谢谢！B: 谢谢您的帮助！对话二：办理入住手续A: 晚上好，欢迎光临！您预订的是双人间，对吗？B: 是的，我是张三。
A: 您的预订已确认，这是您的房卡和钥匙，房间号是302。
B: 谢谢！A: 您需要支付押金500元，退房后会退还给您。
B: 好的，我可以用信用卡支付吗？A: 当然可以，我们接受信用卡付款。
您需要在离店时结算所有费用。
B: 了解，我会记住的。
A: 好的，请您填写一下入住登记表，包括您的姓名、国籍和护照号码。
B: 好的，我马上填写。
A: 感谢您的合作，祝您入住愉快！对话三：客房服务A: 早上好，有什么可以为您效劳的？B: 我的房间没有毛巾和洗漱用品，可以补充一下吗？A: 当然可以，我会马上给您送去。
B: 谢谢！还有一个问题，我需要一份早餐送到房间，大约几点可以送到？A: 我们可以在早上7点到10点之间送到您的房间，您需要什么样的早餐？B: 我想要一个咖啡和面包。
A: 好的，我会安排给您送早餐。
有其他需要的事情吗？B: 暂时没有了，谢谢您的帮助！A: 不客气，请随时告诉我们如果有其他需求。
对话四：结账离店A: 午安，您准备好结账离店了吗？B: 是的，我准备好了。
A: 您的账单总金额是800元，包括房费和其他消费。
请问您以什么方式支付？B: 我可以用支付宝支付吗？A: 当然可以，请打开您的支付宝扫描这个二维码进行支付。
B: 好的，我已经支付完成了。
A: 谢谢！这是您的和退还的押金。
客房常用英语情景对话
客房常⽤英语情景对话客房常⽤英语情景对话（必备）·客房——修理⽤语·客房——洗⾐服务·客房——赔偿事宜·客房——打扫房间·客房——突发事件·客房——修理⽤语1．There seems to be something wrong with the toilet．我房间⾥的抽⽔马桶好像出了点⽑病。
2．We'll send someone to repair it immediately．我们会马上派⼈来修的。
3．What's the trouble？哪⼉坏啦？4．The toilet doesn't flush．抽⽔马桶不放⽔了。
5．Let me see．Oh，it's clogged．让我看看。
噢，堵住了。
6．The water tap drips all night long．⽔龙头⼀整夜滴⽔。
7．Some part needs to be replaced．I will be back soon．有个零件要换了。
我⽚刻就来。
8．Ah，I'm afraid there's something wrong with the TV．噢，电视机好像有些⽑病。
9．The picture is wobbly．图像不稳定。
10．I'm sorry．May I have a look at it？很遗憾，我可以看看吗？11．I'll send for an electrician from the maintenance department．我去请维修部的电⼯来。
12．We can have it repaired．我们能找⼈修理。
13．Please wait just a few minutes．请稍等⼏分钟。
14．The TV set is not working well．电视机有⽑病了。
客房服务英语
客房服务英语(2)对话（1）G: Good morning ,miss .Would you do me a favor ?早上好，小姐。
你能帮个忙吗？H: Yes, what can do for you ?行，帮什么忙？G: Well ,yesterday evening one of my friend told me on phone he and several hi gn school mates would vi sit me morning . Yes see , I‟ve to wait in the room . Woul d buy some fruit for me ?只这样，昨晚我的一位朋友给我打电话，今天早上他和几个中学校友要来看我。
你瞧，我必须在房间等候，你能帮我买些水果吗？H: Certainly . What do you want to buy ?当然可以，您要买些什么水果？G: I want a hand of bananas, three jin of oranges and two jin of apples .要一串香蕉，三斤桔子，两斤苹果。
H: Do you need some drink and refreshment?您要一些饮料和点心吗？G: Yes, I do. I‟ll give you 100 yuan . I‟ve no idea what else should be bought . You are to buy them with the money left.是的，我要买些饮料和点心。
我给您好100块，我不知道再买些什么好，您用剩下的钱随便帮我买吧。
H: I‟ll do what you told me to .See you then .我将按您的吩咐办。
再见。
G: Thank you very much .See you then .非常感谢您，等会见。
客房服务英语
客房服务英语1． Good morning/afternoon/evening, sir/madam先生/小姐，早上/下午/晚上好！2． May I help you, sir/madam先生/小姐，我能帮什么忙吗？3． How are you today , sir/madam?先生/小姐，您好吗？4． Very well, thank you! And you, sir/madam?谢谢，很好，您呢？/先生/小姐？5．It’s my pleasure.非常高兴为您服务。
6。
You’re welcome.不客气。
7。
Glad to be service. I’m at your service.乐意为您郊劳。
8。
Not at all. Thank for calling.一点也不，谢谢您的吩咐。
9。
My name is ____.I `m the floor attendant.我叫——，我是楼层服务员。
10。
Welcome to Holiday Inn Crowne Plaza Jinan! 欢迎您光临济南假日海景大酒店！11 。
Thank you for your kind compliment.谢谢您的赞美。
12。
Take care! Good---bye and good luck.保重，再见，祝您好运。
13。
Have a nice trip!祝您旅途愉快。
14。
We’ll be looking forward to seeing you again.我们盼望能再次和您见面。
15。
Hope you’ll have a pleasant trip home.祝您归途愉快。
16。
Hope you’ll have a happy landing！祝您一路顺风。
17。
Good---bye, sir and thank you for coming.再见，先生，谢谢您的光临。
18。
酒店对客服务英语100句
酒店对客服务英语100句1、Room reservation.What can I do for you?订房中心，我能为您做些什么？2、I will check our vacancies for tomorrow.我为您查询一下明天的房间。
3、Sorry,we have no vacancies at this time.对不起，我们现在没有空房间。
4、Which dates do you want to book the room?您想要预订哪天的房间？5、What kind of room would you like?您想要哪种类型的房间？6、What time do you think you’ll be checking in?您什么时候入住呢？7、How many nights will you stay?请问您打算住几个晚上呢？8、How many guests will there be in your party?您一行几位？9、It is in the name of Mr.Charles Green.他是以查尔斯.格林的名义预订的。
10、Could I take your name please?我能记下你的名字吗？11、I’d like to book a single room for August 18 th.我想预订8月18日那天的单人间。
12、I’ll have the room ready for you.我会为您准备好房间的。
13、What’s the rate,please?请问价钱如何？14、We are fully booked on that day.我们那天的预订已经满了。
15、Could you recommend me another hotel?你能帮我推荐另外一家酒店吗？16、What’s your tourist party’s name、请问你们旅行团队名字是什么？17、Can I see your identity card?我能看一下您的身份证吗？18、How long will the guest be staying?客人想住多久呢？19、I’m going to have to take a deposit of ten percent of the total cost.我必须收您总价10%的定金。
酒店客房部-客房常用英语
客房服务用语1.There is some thing wrong with the network of our hotel, so I’am sorry that it is not available to make the network in your room.因为现在网络有问题，所以上不了网。
2.The network is OK now.现在可以上网了。
3.Just a moment please, our computer maintenance person will come here at once.请稍等，我们的电脑维护员马上到。
4.The hair dryer is putting on the wall of your bathroom.风筒挂在您浴室的墙壁上。
5.Excuse me, do you need to change your bed sheets?请问你需要更换你的床单吗？6.May I use the vacuum cleaner? It may be a little noisy.我能为你吸尘吗？那样可能会有一点吵。
7.May I dust the furniture for you?我可以给家具抹尘吗？8.Your room is almost ready. If there is anything else we can help, please call the housekeeping at Ext:62.你的基本上准备好了，如果你还有其它需要请通知房务中心，分机“62”。
9.Please go to the reception, then they can make a new room’s key for you.请你去前台重新刷新一下房卡。
10.If you need make up your room, please call the housekeeping at Ext:62.如果你要清洁房间，请通知房务中心，分机：“62”。
客房英语情景对话
客房英语情景对话A Room Reservation Conversation in EnglishAt the reception desk:Receptionist: Good morning, how can I help you?Guest: Good morning, I'd like to book a room for two people please.Receptionist: Certainly, for what dates would you like to stay? Guest: We'll arrive on the 20th of June and leave on the 25th. Receptionist: Great. We do have rooms available for those dates. How many nights will that be?Guest: Five nights, please.Receptionist: Okay, and what type of room would you like to book? Guest: A double room with a balcony, if possible. Receptionist: I'm sorry, we only have one room with a balcony left, but it's a superior suite. Is that okay?Guest: Yes, that's fine.Receptionist: Excellent. Could I have your full name, please?Guest: Sure, it's John Smith.Receptionist: Thank you, Mr. Smith. Can I also have a contact number and email address?Guest: Yes, my phone number is 555-1234 and my email address *********************.Receptionist: Perfect. And would you like breakfast included in the room rate?Guest: Yes, please.Receptionist: Alright, let me just confirm the details. You'll be arriving on the 20th of June and leaving on the 25th, for five nights. You'll be staying in a superior suite with a balcony, and breakfast is included. Is that correct?Guest: Yes, that's perfect.Receptionist: Great. Your total for the stay will be $800. Would you like to pay now or when you arrive?Guest: I'll pay when I arrive.Receptionist: No problem. You will need to provide a valid credit card for booking purposes, though.Guest: Okay, here you go.Receptionist: Thank you. Your reservation is all set, Mr. Smith. We look forward to seeing you on the 20th.Guest: Thank you very much.At the room:Bellboy: Good afternoon, Mr. Smith. May I help you with your luggage?Guest: Yes, please.Bellboy: Very well. This way, please.Guest: Thank you.Bellboy: Here you are, Mr. Smith. Your room key and luggage. Is there anything else you need assistance with?Guest: No, thank you. That's all.Bellboy: Okay, have a pleasant stay.Guest: Thank you.In the room:Guest: Wow, this room is amazing! Look at this view from the balcony.Partner: It's breathtaking, John.Guest: And the bed looks so comfortable. I can't wait to try it out. Partner: Me neither. But first, let's have a cup of tea.Guest: Good idea. Let me just turn on the kettle.Partner: And they even left us some biscuits.Guest: Excellent. This is going to be a fantastic vacation.。
酒店客房英语口试参考题库
酒店服务技能比赛英语口试参考题库（一）客房服务员（中式客房铺床）题型一：中译英部分1.您可以在房间直拨国际长途。
You can make IDD call in your room.2.我们提供快洗服务，加收50%的额外费用。
We have express service at a 50% extra charge.3.我想要一个客房送餐服务。
I would like to have a room service.4.在房间上网是免费的。
It’s free of charge to use Internet in the room.5.这个房价是海景房。
The room enjoys the ocean view/ sea view.6.酒店为客人提供免费的擦鞋服务。
The hotel provides free shoe shining service for its guests. 7.您需要我们什么时候打扫房间When would you like me to clean your room8.现在可以为您开夜床吗？Good evening. May I do the turn-down service for you now 9.我的房间现在还没打扫过，已经12点了。
My room hasn’t been made up yet. It’s already 12:00.10.如果您有问题，请随时找我们。
If you have any problems or requests, please don’t hesitate to let us know.11.我向您保证，这类事情以后不会再发生了。
I assure you it will never happen again.12.营业时间是上午9点到晚上10点。
The business hours are from 9:00 a.m to 10:00 p.m.13.酒店有自行车出租吗？Is it possible to rent a bike here14.房间有保险箱吗？There is a safe in your room.15.请接受我代表酒店向您道歉。
客房服务中经常用到的英语对话
客房服务中经常用到的英语对话：一：关于洗衣服务1、Excuse me. Have you any laundry?对不起，请问有没有要洗的衣服？2、The laundry man is here to collect it.洗衣房服务员来这儿收要洗的衣服了。
3、If you have any, please just leave it in the laundry bag如果您有衣服要洗，请放在洗衣袋里。
4、Please tell us or notify in the list whether you need your clothesironed, washed, dry-cleaned or mended and also what time you want to get them back.请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，水洗，干洗或缝补，还要写明何时需要取衣服。
5、What if there is any laundry damage?如果你们洗衣时损坏了衣服怎么办？6、In such a case, the hotel should certainly pay for it.如果是这样，饭店当然应该赔偿。
7、Could you send someone up for my laundry, please?请问，你们能派人来收要洗的衣服吗？8、A valet will be up in a few minutes.洗熨工马上就到。
9、Will the color run in the wash?洗衣时会掉色吗？10、We'll dry-clean the dress.我们将干洗这条裙子。
11、We'll stitch it before washing.我们会在洗之前把衬里缝好。
12、When can I have my laundry back?我何时能取回洗的衣服呢？13、But would you like express service?不过，您是要快洗服务吗？（费用加收50%）14、I'd like this sweater to be washed by hand in cold water.这件毛衣要用冷水手洗。
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客房服务英语对话题库题型一：中译英1.您的房号是多少？(May I have your room number, please?)2.请让我看一下您的房卡好吗？(Could you show me your room card, please?)3.我带您去您的房间。
(I will show you to your room.)4.电视机坏了（The TV set doesn’t work.）5.您的房间里有迷你酒吧。
（There is a mini bar in your room.）6.现在已恢复正常，很抱歉，打扰您了。
（It’s in order now，sorry to interrupt you.）7.您的房间里有保险箱。
（There is a safe in your room.）8.这是电视机的遥控器。
（This is the remote control of the TV.）9.我们可以借给您一个电吹风。
(We can lend you a hair dryer.)10.我是客房服务员，可以进来吗？(Housekeeping, may I come in？）11.我现在可以打扫您的房间吗？(May I make up/clean your room now?)12.对不起,我没有听明白,请您稍等,我找另一位同事过来帮您。
（I am very sorry ,I cannot get what you said,please wait a moment,and I will find someone to help you.）13.对不起，请问您有没有要洗的衣服？（Excuse me. Do you have any laundry？）14.请您在借物单上签字。
(Please sign your name in the borrow list.)15.希望您在我们酒店过得愉快。
(Wish you have a best stay in our hotel.)题型二：英译中16. I’m here to change the sheets and pillowcases. （我来调换床单和枕套。
）17.I ‘ll finish it as soon as possible. （我尽快给您清理。
）18.May I do the turn-down service for you now? （现在可以为您开夜床吗？）19.Do you prefer your laundry by express service or returned on same day？（你是要快洗服务还是当日取？）20.The electrician will come to repair it right away. （电工会马上会过来修理。
）21.What can I do for you? （请问有什么可以为您效劳吗？）22.Please deposit your money in the hotel safe.（请将您的现金寄存在饭店的保险箱内。
）23.Sorry to have caused you so much trouble.（很抱歉给您带来这么多麻烦。
）24.It’s the welcome tea of our hotel for you.（这是酒店特意为您准备的欢迎茶。
）25.Could you please show me your room card?（请问我能看下您的房卡吗？）26.I will send someone to repair it for you now.（我现在就派人过去帮您修。
）27.You must be tired after the journey. （旅途辛苦了。
）28.May I turn on the lights for you? （要我帮您帮把灯打开吗？）29.The slippers are at the bottom of the wardrobe.（拖鞋在衣橱的底部）30.Our hotel provides very good room service.（我们饭店提供很好的送餐服务。
）题型三：情景对话31.When you are going to clean the room for the guest, and the guest tells you itis not convenient for him now, what would you do?Answer: I’ll ask the guest when it will be convenient and note it down in the logbook.32.When the guest calls the housekeeping service center, and wants an extra pillow,what would you say?Answer: We will send one to you immediately, and may I have your room number?33.If the guest calls the housekeeping service center, and says he/she is very cold,what would you do?Answer: I’ll tell the guest there is a blanket or quilt in the closet, or I’ll send him/her an extra blanket or quilt.34.When you are going to make turn-down service for the guest, but the guest isworking, what would you do?Answer: I would ask the guest if it is OK to do now, if not, when it will be convenient.35.If the guest calls the housekeeping service center and says the bulb in his roomis broken, what would you do?Answer: I’ll apologize to the guest and tell him/her the electrician will be there soon.36.How would you introduce your guestroom to the guest?Answer: I would tell the guest about the equipment, the views, the service guide, and security of the guestroom.37.When you are going to clean the room for the guest, and the guest tells you itis not convenient for him now, what would you do?I’ll ask the guest when it will be convenient and note it down in the logbook.38.What would you say if the guest tells you the temperature is low in the room?Answer: I will turn up the air-conditioner for you.39.If the guest complains that there is hair on his room bed, what will you do?Answer: I will apologize first, and then I will tell the guest we’ll have a housekeeper take care of this immediately.40.If a guest calls to complain that his room card does not work, what will youdo?Answer: I will go to have a check with him and help to have his key changed if necessary.41.What would you say if the guest wants to use the internet in the hotel?Answer: I will tell the guest that the hotel offers free internet service in the room, (and there is also an internet café in the hotel).42.If the guest says he would like to wake up late the next morning, what will yousuggest?Answer: Please press the “Do Not Disturb” (DND) button before you go to bed, and you won’t be disturbed the next morning.43.If the guest comes to tell you that his room is smoky and he wants to changeit. But you do not have another room available. What would you do to solve the problem?(I would first apologize for it and explain the situation to him and help him getrid of the smell by opening the window and cleaning the air.)44.When the guest calls the housekeeping service center, and complain that he haswaiting for his luggage to be sent up for at least one hour, what would you say?Answer: I’m very sorry to hear that and we’re very sorry for the delay. I’ll check immediately and call you back.45.When the guest calls to complain that there’s a terrible smell coming from theair conditioner, what would you say?Answer: I’m very sorry to hear that. I’ll send a repairman to check on it for you and solve it as soon as possible.46.The guest complains that the water tap is leaking, and the noise of it is drivinghim crazy. How do you respond?Answer: I’m very sorry to hear that. I will tell the guest that I will report it to the Maintenance Department and have the tap fixed as soon as possible.47.If the guest says he left his room card inside the room, what would you do?Answer: I will check his identity first. And then fetch a new room card for him.48.If the guest says he wants to leave some luggage in the room after he check out,what would you do?Answer: I will tell him he can leave the luggage in the front desk of our hotel but not in the guestroom.49.When you bring the guest to his room, and he asks where he can get the slippers,what will you say?Answer: Let me get the slippers for you and they are here in the wardrobe.50.What would you say to tell the guests about the free shoe shining service ofthe hotel?Answer: The hotel provides free shoe shining service for the guests. Just put your shoes into the shoe basket if you want to have them polished.51.The guest wants a turn-down service for him after 9:00 pm when you’ll be offduty. How do you respond?Answer: Don’t worry, sir. I will make sure to let the night staff know, and he’ll do the turn-down service for you after 9:00 pm.52.Can you introduce 3 to 4 types of laundry services of your hotel to the guests? Answer: Our Laundry Department provides the same-day service, the express service, the next-day service and the express pressing service.53.A guest calls to complain that there are not enough hangers in his room. Howdo you respond?Answer: Don’t worry, sir. I will send some more hangers to your room right away.May I know your room number?54.A guest complains that one pillow in his room smells terrible. How do you respond?Answer: I’m sorry, sir. I will have a new pillow sent to your room right away. 55.What do you need to check when you come to collect the guest’s laundry?Answer: I will check how many pieces of laundry there are and see if the guest has filled in the laundry list.56.When the guest asks you to take her clothes for laundry by phone, what wouldyou say?Answer: I will pick up your laundry soon and may I have your room number?57.The guest tells you that he’s just had a shower, and the bathroom is quite amess. How would you respond?Answer: Don’t worry sir. I will tidy up your bathroom right away.58.If the guest calls to complain that the TV in his room doesn’t work. How wouldyou respond?Answer: I’m sorry for it. I’ll send a repairman to your room right away. We can have it repaired and please wait for a minute.59.If the guest wants to make an international call, how would you tell him?Dial 9(or other number) first and then your country code, city code and thenumber you want.60.The guest wants the laundry service. How would you explain to him where to leavehis laundry in the room?Answer: Just leave your laundry in the laundry bag. The attendant will come and collect the laundry.。