英语学习之EMAIL写作培训

Tips: 营造良好的荧屏印象： 调整每行的字数 长信应分段 运用条列式写法 The monthly staff meeting about operation review will be held at 10:00AM on Monday, April 5th, in No.5 Meeting Room.
英语学习之EMAIL写作培训
clear & simple
Styles: A. Block Style 齐头式（每行都从左边开始、取齐） B. Indented Style 缩行式（每段开始一般缩入5个 英文字母） C.Simplified Style 简易式(大体舆齐头式相同，但
删去称呼舆结束语
Component
Tips:
If you agree/ disagree with somebody: That’s fine No problem Sure, go ahead Of course, you can… I am afraid you can’t… Unfortunately, at the moment… There seems to be a problem with… There may be a misunderstanding about… Tell somebody how they can contact you: You can reach me by calling my secretary on…/ by calling me on 123456 / by Email at …. You can fax me on 123456 It may be better to phone me. I am in office from Organization
a. 三段式
设定全文的主题及架 构
阐述主旨
conclusion
b. top-down 式 先述正题，后述背景或理由
Sample: (三段式）
Dear Sir: I’ve just read the news on your Web site that you plan to release your internet browsing software,ZWAE95, sometime around April this year. I wonder if I could have any further information about this new software. I am particularly interested to know whether this software can handle Chinese characters. Thank you for your attention. I am looking forward to hearing from you soon.
We would be grateful if you could replace the damaged merchandise within the next week.
Salutations: Dear Mr.Martin / Mrs.Martin / Martin / Sir / Madam / Sir or Madam / Manager Body Complimentary Closings: Sincerely yours / Sincerely / Best Regards / Best Wishes / Yours / As ever Signature: Virginia Tao Virginia Tao@ Manager, sales department, Guangzhou Co.,Ltd Wanfu road, Guangzhou Guangdong 510000 Phone: 123456 Fax:23456789
Tips:
If you need somebody to cooperate: Could you tell me… I would like to know I am writing to ask… Would you please… I wonder if you could… If you have good or bad news: I am pleased / glad / so happy …to tell you that… Good news! We have… I am sorry / upset / regret… to tell you that… I am afraid that…
Date: 10:00AM, April 5th, 2003 Place: No.5 Meeting Room Subject: Operation Review
Tips:
Politeness: Dear Mr.Leo: In my previous E-mail of January 5th, I requested that the budget estimate for the first quarter of 2003 to be submitted by January 30th. However, I still haven’t received it by today. Please handle it in immediately or by February 10th at the latest. BR, Virginia Lee
Description
Quantity Price(per unit)
HT-25 pen & ball pen
30
$200.00
ZA16 Letter set
50
$40.00
Please send by airfreight to our office in Beijing. And please include insurance in our bill. We will instruct our bank to transfer as soon as we receive your invoice and bill.
Janet Wang
Useful expressions: 1. We shall book a trial order with, provided you will give us a 5% discount; 2. We regret that we cannot place an order at the prices we quoted six weeks ago; 3. As our customers are badly in need of these goods, we hope you will send them at an early date; 4. We would like to cancel the order for the good because of the change in the home market; 5. If these goods move quickly, we will place further orders in the near future.
Tips:
Ending an E-mail: Thanks for your kind attention! Thanks for your active cooperation! Your active cooperation will be highly appreciated! I am looking forward to have your reply! If there are any problem, please don’t hesitate to contact me directly. Have a nice day/ weekend/ journey…
Tips:
Use smiley to express emotion: (^_^) 或 (^_*) :-) 注脚：Thank you very much for your help! <bg> <g> or <grin>: 微笑 <vbg>: 开怀大笑 <mumble>: 嘀咕… <s>or <sign>: 叹气 <jk>: 只是开玩笑 = just kidding <…>: 不舆置评; 唔…
投诉及处理
Dear Ms.E.Scot,
We regret to inform you that 3 cases in the consignment were damaged on arrival. This seems to be the result of careless handling. We have put them to one side so that you are able to see for yourself the extent of the damage.
Sincerely, Virginia Lee(fl382se@) Guangzhou trade Co., Ltd.
Sample: (top-down式）
Dear Miss Wang, In order to improve the efficiency of our office, I would like to propose that we purchase a new copy machine. With only one copy machine at the moment, many of us are simply wasting our time waiting to use the machine. An additional copier will surely reduce this unnecessary waiting time and thereby improve our working efficiency, which I believe will justify the cost of the new machine. For your information, I am sending you by separate mail a brochure of the latest models of PCC fax copiers, which seems ideal your use at office. Thank you for your consideration. Sincerely, Mailueng
Dear Mr.Leo: It seems I still haven’t received your budget estimate for the first quarter of 2003.Could you spare sometime to handle it and send it to me ASAP? I need it by February 10th at the latest. If there are any problems, don’t hesitate to contact me directly. Thanks & BR, Virginia Lee
E-mail Categories
Business E-mail Personal E-mail
Business E-mail
订购、交涉
Dear Ms.White,
Based upon your quotation of June 25th 2003, we, as Buyer, would like to place an order with you, as Seller, as follows: