酒店管理职能 ADOS——集团连锁酒店管理公司2032(叶予舜)
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28.Maintainsa safe and secure working environment.
29.Developscommunication/administration systems and procedures.
30.Maintainsand implementseffective interpersonal skills.
专业知识技能：
1.具备领导才能，了解所负责部门对各职位的责任。
2.掌握使用互联网及其它主要电脑系统的知识。
3.掌握应用销售及前台的电脑系统。
4.了解商务旅游、旅游业国际市场，会议旅游及餐饮销售。
5.能够掌握和理解市场和竞争。
Education:
University Graduate.
教育：
大学文凭
Experience:
34.Constantcustomer contact directed towards existing customersandpotential customers.
35.Identifies and handles sales leads effectively and efficiently.
酒店管理职能ADOS——集团连锁酒店管理公司
ADOS
Job Summary:
1.Responsible in achieving the room and catering sales objectives of the hotel.
2.Assists the Director of Sales & Marketing in the development of Sales & Marketing plan and in budget preparation.
岗位概述：
1. 负责实现酒店的客房和餐饮销售目标。
2.协助营业总监制订销售市场计划及预算。
3.代表酒店通过客户关系管理，与本地和国际市场的客户保持密切的联系并推销酒店。
4.管理营业部，保证每日工作按时完成。
5.营业总监不在时，管理部门内事务。
Duties & Respons in the planning and development of marketing strategies and promotion plans.
3.Good interpersonal & communication skills.
4.Ability to work independently and under pressure
其它技能要求：
1.必须有优秀的中，英文口头表达及书写能力。
2.良好的电脑技能，至少会使用微软视窗98以上操作系统、微软办公室 97或更高版本、互联网及其它的流行出版软件。
2.协助组织市场营销计划的发展和实施。
3.监督，评价当前市场营销的起源和趋势。
4.进行市场研究。
5.汇报销售和营销程序及有效性。
6.协助建立有效的系统，监督部门目标的完成情况。
7.管理和协助制定部门战略计划，监督其发展。
8.建立恰当地程序以确保部门资源的高效利用。
9.协助建立程序以贯彻和监督报告程序。
18.Manages staff performance and quality improvement.
19.Considers economical, political and social issues relevant to the department.
20.Considerstourism issues relevant to thehotel.
Min 2-3 years experience in similar capacity with international chain hotels.
经验：
在国际连锁集团酒店担任类似工作有2~3年经验。
Additional Skill required:
1.Excellent written and spoken Mandarin & English are a must.
36.Represents the hotel and participates in domestic and international sales activities.
37.Carries out other tasks as directed by supervisor
职责义务：
1.协助制定和发展促销战略和经营计划。
4.Supervisors the Sales & Marketing department to ensureall daily tasks are completed in a timely fashion.
5.To act as the deputy of the Director of Sales & Marketing in his/her absence.
31.Abides by the Sheraton Employee Handbook.
32.Abides by both the hotel and Sheraton policies and procedures.
33.Analyses,evaluatesand improvespersonal performance on a continual basis.
20.考虑与酒店相关的旅游业的问题。
21.参与部门财务管理, 负责部门采购及存货的控制。
22.在部门内协调工作。
23.管理行业内关系，避免和调解怨愤不和。
24.员工管理。鼓励员工掌握多种技能。
25.管理对客服务。
26.管理产品和服务的销售及促销。
27.维护电脑系统的正常运作。
28.建立安全可靠的工作环境。
15.Assists and supervises the development of marketing strategies.
16.Promotes products and services.
17.Evaluates sales and marketingprograms and strategies.
3.Ability to use Sales and Front Office computer systems.
4.Knowledge in Corporate, Travel Industry, CI & M and Catering sales.
5.Ability and understanding of the market and competition.
10.确保酒店经营符合商业运营法规。
11.确保酒店经营符合旅游行业法规。
12.掌握和分析市场营销数据。
13.协助准备，制定市场营销计划。
14.协助新产品和服务的开发。
15.监督和协助营销战略的发展。
16.促销酒店产品和服务,
17.对销售及营销战略进行评估。
18.管理员工表现及工作质量的提高。
19.考虑与部门相关的经济，政治，社会因素。
Job Knowledge / Skill:
1.Leadership skills andknowledge of all tasks within the area of responsibility.
2.Knowledge and experience in Internet and other major computer programs.
2.Assists in the development and implementation of the Sales and Marketing plan.
3.Monitors and evaluates contemporary sales and marketing initiatives and trends.
2.Good computer skills with minimum requirement in use of Microsoft Windows 98or higher, Microsoft Office 97or higher,Internetand other popular software.
3.良好的人际交往和沟通技巧。
4.独立工作以及在压力下工作的能力。
21.Managesdepartment finances, purchasing and stock control.
22.Coordinates and manages workand dailyoperation within the department.
23.Managesindustrial relations. Preventsand resolvesgrievances.
12.Accesses andanalyzessales and marketing data.
13.Assists and supervises in theexecutionof sales and marketing plan.
14.Assists in the development of new products and services.
7.Manages & assists in strategic department planning and development.
8.Institutes suitable process to allow for efficient and effectiveutilizationof departmental resources.
9.Assists in developing procedures for implementation and monitoring of reporting systems.
10.Ensures compliance with business operations laws.
11.Ensures compliance with hospitality operations laws.
3.Represents and promotes the hotel by maintaining constant contact with the market and the customer base locally and internationally through Customer Relationship Management.
4.Conducts market research.
5.Reports on the effectiveness of Sales and Marketing programs.
6.Assists in setting up systems to monitor achievement of departmental goals and objectives.
24.Staff Management. Facilitatesmulti-skills.
25.Managesguest services.
26.Managesthe sales and promotions of products and services.
27.Maintainscomputer systems.
29.建立沟通，管理系统和程序。
30.维持和实施有效的人际交流技巧。
31.遵守喜来登酒店的员工手册。
32.遵守酒店的政策及程序。
33.分析，衡量，改善个人表现，使之不断提高。
34.持续联络现有客户及有潜力客户。
35.高效认知和掌握销售线索。
36.代表酒店参与国内外的销售活动。
37.执行上级交给的其他任务
29.Developscommunication/administration systems and procedures.
30.Maintainsand implementseffective interpersonal skills.
专业知识技能：
1.具备领导才能，了解所负责部门对各职位的责任。
2.掌握使用互联网及其它主要电脑系统的知识。
3.掌握应用销售及前台的电脑系统。
4.了解商务旅游、旅游业国际市场，会议旅游及餐饮销售。
5.能够掌握和理解市场和竞争。
Education:
University Graduate.
教育：
大学文凭
Experience:
34.Constantcustomer contact directed towards existing customersandpotential customers.
35.Identifies and handles sales leads effectively and efficiently.
酒店管理职能ADOS——集团连锁酒店管理公司
ADOS
Job Summary:
1.Responsible in achieving the room and catering sales objectives of the hotel.
2.Assists the Director of Sales & Marketing in the development of Sales & Marketing plan and in budget preparation.
岗位概述：
1. 负责实现酒店的客房和餐饮销售目标。
2.协助营业总监制订销售市场计划及预算。
3.代表酒店通过客户关系管理，与本地和国际市场的客户保持密切的联系并推销酒店。
4.管理营业部，保证每日工作按时完成。
5.营业总监不在时，管理部门内事务。
Duties & Respons in the planning and development of marketing strategies and promotion plans.
3.Good interpersonal & communication skills.
4.Ability to work independently and under pressure
其它技能要求：
1.必须有优秀的中，英文口头表达及书写能力。
2.良好的电脑技能，至少会使用微软视窗98以上操作系统、微软办公室 97或更高版本、互联网及其它的流行出版软件。
2.协助组织市场营销计划的发展和实施。
3.监督，评价当前市场营销的起源和趋势。
4.进行市场研究。
5.汇报销售和营销程序及有效性。
6.协助建立有效的系统，监督部门目标的完成情况。
7.管理和协助制定部门战略计划，监督其发展。
8.建立恰当地程序以确保部门资源的高效利用。
9.协助建立程序以贯彻和监督报告程序。
18.Manages staff performance and quality improvement.
19.Considers economical, political and social issues relevant to the department.
20.Considerstourism issues relevant to thehotel.
Min 2-3 years experience in similar capacity with international chain hotels.
经验：
在国际连锁集团酒店担任类似工作有2~3年经验。
Additional Skill required:
1.Excellent written and spoken Mandarin & English are a must.
36.Represents the hotel and participates in domestic and international sales activities.
37.Carries out other tasks as directed by supervisor
职责义务：
1.协助制定和发展促销战略和经营计划。
4.Supervisors the Sales & Marketing department to ensureall daily tasks are completed in a timely fashion.
5.To act as the deputy of the Director of Sales & Marketing in his/her absence.
31.Abides by the Sheraton Employee Handbook.
32.Abides by both the hotel and Sheraton policies and procedures.
33.Analyses,evaluatesand improvespersonal performance on a continual basis.
20.考虑与酒店相关的旅游业的问题。
21.参与部门财务管理, 负责部门采购及存货的控制。
22.在部门内协调工作。
23.管理行业内关系，避免和调解怨愤不和。
24.员工管理。鼓励员工掌握多种技能。
25.管理对客服务。
26.管理产品和服务的销售及促销。
27.维护电脑系统的正常运作。
28.建立安全可靠的工作环境。
15.Assists and supervises the development of marketing strategies.
16.Promotes products and services.
17.Evaluates sales and marketingprograms and strategies.
3.Ability to use Sales and Front Office computer systems.
4.Knowledge in Corporate, Travel Industry, CI & M and Catering sales.
5.Ability and understanding of the market and competition.
10.确保酒店经营符合商业运营法规。
11.确保酒店经营符合旅游行业法规。
12.掌握和分析市场营销数据。
13.协助准备，制定市场营销计划。
14.协助新产品和服务的开发。
15.监督和协助营销战略的发展。
16.促销酒店产品和服务,
17.对销售及营销战略进行评估。
18.管理员工表现及工作质量的提高。
19.考虑与部门相关的经济，政治，社会因素。
Job Knowledge / Skill:
1.Leadership skills andknowledge of all tasks within the area of responsibility.
2.Knowledge and experience in Internet and other major computer programs.
2.Assists in the development and implementation of the Sales and Marketing plan.
3.Monitors and evaluates contemporary sales and marketing initiatives and trends.
2.Good computer skills with minimum requirement in use of Microsoft Windows 98or higher, Microsoft Office 97or higher,Internetand other popular software.
3.良好的人际交往和沟通技巧。
4.独立工作以及在压力下工作的能力。
21.Managesdepartment finances, purchasing and stock control.
22.Coordinates and manages workand dailyoperation within the department.
23.Managesindustrial relations. Preventsand resolvesgrievances.
12.Accesses andanalyzessales and marketing data.
13.Assists and supervises in theexecutionof sales and marketing plan.
14.Assists in the development of new products and services.
7.Manages & assists in strategic department planning and development.
8.Institutes suitable process to allow for efficient and effectiveutilizationof departmental resources.
9.Assists in developing procedures for implementation and monitoring of reporting systems.
10.Ensures compliance with business operations laws.
11.Ensures compliance with hospitality operations laws.
3.Represents and promotes the hotel by maintaining constant contact with the market and the customer base locally and internationally through Customer Relationship Management.
4.Conducts market research.
5.Reports on the effectiveness of Sales and Marketing programs.
6.Assists in setting up systems to monitor achievement of departmental goals and objectives.
24.Staff Management. Facilitatesmulti-skills.
25.Managesguest services.
26.Managesthe sales and promotions of products and services.
27.Maintainscomputer systems.
29.建立沟通，管理系统和程序。
30.维持和实施有效的人际交流技巧。
31.遵守喜来登酒店的员工手册。
32.遵守酒店的政策及程序。
33.分析，衡量，改善个人表现，使之不断提高。
34.持续联络现有客户及有潜力客户。
35.高效认知和掌握销售线索。
36.代表酒店参与国内外的销售活动。
37.执行上级交给的其他任务