Unit1民航服务英语
民航服务英语听力教学课件u1
5. Thank you for calling. a. Thank you. b. That’s fine. c. Nice talking to you. d. Call back again.
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Part B Listening Task
Unit 1
Flight Prices Directions: You are going to hear some statements about flight prices. After that some questions will be asked. Find the right answers as quickly as possible.
Unit 1
At a Travel Agency
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Part A Micro-Listening
Unit 1
I.Directions: You’ll hear one word read from each group. Listen carefully and beside the word you hear.
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Part A Micro-Listening
Unit 1
II. Directions: You are going to hear five sentences. Choose the answer which is the best response to the sentence you hear.
4. Is that seat taken? a. Please take a seat. b. I don’t think so. c. Why not? d. It’s very nice.
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Part A Micro-Listening
民航客舱服务英语-unit 1-
Dialogue four weather condition
❖ What contents does the weather condition consist of?
❖ It will clear up in Macao today. The temperature rises to and drops to with breeze.
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Listen to dialogue two flight information
❖ How about the distance from Hangzhou to Hong Kong?
❖ What contents does the flight ❖ Information consist of?
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Dialogue three flight route
❖ What contents does the flight route consist of?
❖ We are bound for Sydney and the flight time is , the departure time is and the arrival time is .
❖ How about the special ❖ passengers?
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Dialogue six assigns the task
❖ What contents does the assigning the task consist of?
❖ I will assign the task by seniority and qualifications for the coming flight.
This is
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《民航服务英语》课件
CZ3151
由深圳至北京航班,由南方航空公司承运的去程航班
MU508
由东京飞往北京 , 是中国东方航空公司承运的回程航班
Section1 Ground Service
Unit1 Ticket Service
Part 1 Listening
1. Inquiry
A: Good morning. May I help you ？
公司的基地所在地区 , 第二位代表航班基地外终点所在地区 , 其中数字 1 ：华北，2 ：西北，3 ：华南，4 ：西南，5 ：华东， 6 ：东北，8 ：厦门，9 ：新疆 , 第三、第四位表示航班的序号 , 单数表示由基地出发向外飞的航班 , 双数表示飞回基地的回程 航班。
例如：CA1206
末位 6 是双数, 表示该航班为回程航班 06 为航班序号, 西北, 西安属西北地区 华北地区, 国航的基地在北京
➢ Learn how to refund tickets for passengers. ➢Learn how to reschedule for passengers.
如何看懂航班号的含义
编排是由航空公司的二字代码加+4 位数字组成 , 航空公司二字代码由国际航协统一分配。后面四位数字的第一位代表航空
way to Tokyo. Is that correct? P: Yes. Thank you.
Section1 Ground Service
Part 2 Dialogues
2. Telephone Confirmation
Unit1 Ticket Service
G=groundstaff
P = passenger
G: It’s my pleasure.
《民航服务英语》最新版教学课件Unit1 Check-in at teh airport
添加相关标题文字
Task C
添加相关标题文字
Activity 2 Task B Related picture
Describe the picture with the words and expressions below .
Activity 2 (Task C)
1.托运行李 • 2. 免费行李限额 • 3.头等舱票 • 4.超重行李 • 5.一件行李 • 6.超重行李费 • 7.窗口位/过道位 • 8.传送带 • 9.放在称上 • 10.非吸烟区 • 11.网上值机 • 12. 行李牌 •
Thank you.
Annoucements
英 [ɪ'miːdɪətlɪ] 美 [ɪ'midɪətli] adv. 立即，立刻
Ladies and Gentlemen,
May I have your attention please? Passengers for flight _____ to ______who have not been checked in for this flight please goes to counter
.
Annoucements
Ladies and Gentlemen,
英 [ə'pɒlədʒaɪz] 美 [ə'pɑlədʒaɪz] vi. 道歉；辩解
英 [ɪnkən'viːnɪəns]
美
[,ɪnkən'vinɪəns]
n. 不便；麻烦
May I have your attention please?
We regret to announce that the boa CA_____from_____to______
大学民航服务英语教材
大学民航服务英语教材Chapter 1 Introduction to Civil Aviation Services1.1 The Importance of Civil AviationCivil aviation plays a crucial role in facilitating global travel and transportation. This chapter introduces students to the significance of civil aviation services and the various sectors within the industry.1.2 Overview of AirportsThis section focuses on the different types of airports and their functions. It explains the layout and infrastructure commonly found at airports, including runways, terminals, gates, and control towers.1.3 Airlines and AircraftStudents will learn about the different types of airlines operating in the civil aviation industry. The chapter also covers various types of aircraft, ranging from small regional planes to large wide-body jets.Chapter 2 Passenger Services2.1 Check-In ProceduresThis section delves into the check-in process, including baggage allowance and security measures. Students will gain an understanding of the required documents and procedures for check-in.2.2 Boarding and DepartureStudents will learn about boarding procedures, including gate assignments, boarding passes, and pre-flight safety checks. This section also explains how airlines handle boarding and departure delays.2.3 In-Flight ServicesThis section explores the range of services available to passengers during a flight, such as onboard meals, entertainment systems, and in-flight shopping. Students will understand the importance of providing excellent customer service during the flight.Chapter 3 Safety and Security3.1 Aviation Security MeasuresStudents will learn about the various security measures implemented to ensure the safety of passengers and crew. This section covers topics such as baggage screening, passenger screening procedures, and the role of air marshals.3.2 Emergency ProceduresThis section outlines the emergency procedures to be followed in the event of a crisis, such as an aircraft evacuation or medical emergencies. Students will understand the importance of proper training and preparedness for handling such situations.Chapter 4 Airline Operations4.1 Airline Reservations and TicketingStudents will gain insight into the process of making airline reservations, issuing tickets, and managing seat availability. This section also covers ticket pricing and fare structures.4.2 Baggage Handling and TrackingThis section explores the procedures involved in handling and tracking passenger baggage. Students will learn about the importance of accurate baggage handling and the use of advanced tracking technologies.4.3 Airline Customer ServiceStudents will understand the role of customer service in the civil aviation industry. This section focuses on handling customer inquiries, complaints, and providing assistance to passengers with special needs.Chapter 5 Airline Management5.1 Airline Finance and EconomicsThis section provides an overview of the financial aspects of running an airline, including revenue management, cost control, and profitability analysis. Students will gain insights into the economic challenges faced by airlines.5.2 Crew Resource ManagementStudents will learn about the importance of effective crew resource management in ensuring operational safety. This section covers topics such as crew communication, decision-making processes, and teamwork.5.3 Airline Marketing and PromotionThis section introduces students to the basics of airline marketing and promotion. It explores strategies used to attract and retain passengers, including advertising campaigns and loyalty programs.ConclusionThe completion of this English textbook on university-level civil aviation services equips students with essential knowledge about the industry. With an understanding of the various aspects of civil aviation, students will be prepared for future careers in this field.。
民航服务英语 教学课件 ppt 作者 叶宁 43222 民航服务英语1
Sydney is the state capital of _________ and the most populous city in Australia. It is located on Australia’s __________ of the Tasman Sea. As of June 2010, the greater metropolitan area had a population of ________ people. Inhabitants of Sydney are called Sydneysiders.
I can： ◇talk about the procedures of booking air tickets. ◇change the date of the booked flight.
Knowledge Base Words and Phrases
book [bʊk] vt. 预订 flight [flaɪt] n. 飞行；班机 available [ə'veɪləbl]adj. 有效的;空闲的 red-eye flight ['red'aɪ flaɪt] 夜间航班 departure [dɪ'pɑːtʃə] n. 离开；出发 department [dɪ'pɑːtmənt] n. 部；系 cancel ['kæ nsl] vt. 取消；删去 arrival time [ə'raɪv(ə)l taɪm] 到达时间
民航服务英语
Unit 1 Ticket Service
Part III Announcements
Exercise Read the announcement and fill in the blanks with the given words.
民航客舱服务实用英语 Unit 1
The cabin crew discuss the flight information at the preflight briefing.
The cabin crew discuss the weather condition at the preflight briefing. The purser assigns the task for the coming flight.
பைடு நூலகம்
Key words
one
two
three
➢ briefing准备会 ➢ purser乘务长 ➢ preflight briefing航前
准备会 ➢ Boeing 777波音777 ➢ aircraft type机型 ➢ flight route飞行路线 ➢ estimated flight预计
飞行时间
查 ➢ procedure程序 ➢ Airbus340空客340
Sentence Patterns
May I introduce myself? My name is...
I want to/would like to introduce myself. Let me introduce myself.
the purser of today's flight.
Let's look at today's flight route.
We are bound for Sydney.
The temperature rises to 25℃ and drops to 12℃ with breeze.
We have 8 passengers checked in first class and 84 in economy class.
航空服务英语口语教程课件Unit 1
Dialog 1
(C = Clerk P = Passenger) C: Hello, China Southern Airlines. May I help you? P: Yes, I’d like to book a ticket from Guangzhou to Tokyo. C: Okay! When do you wish to fly? P: Next Friday, July 1st. What flights are available? C: Please hold for a moment. Let me check the flight schedule. (after a moment) C: Sorry for keeping you waiting. We have two flights to Tokyo, at 10:10 a.m. and 3:15 p.m. Both flights have seats available. P: What’s the arrival time of the morning flight? C: That’s Flight CZ385 and it arrives in Tokyo at 2:55 p.m. local time.
When do you want to fly? Will you be traveling at first class or economy class? Could you please tell me your name?
Would you like a one-way ticket or return ticket? I’ll repeat your reservation. I’ve reserved you one first class seat for May 5th, one way to San Francisco leaving Shanghai at 2 p.m. Could you please tell me your telephone number?
民航客舱服务实用英语 Unit 1教学提纲
Warm-up
1、What kinds of people are there in the picture? 2、What are they doing according to the picture? 3、What do they usually discuss at this meeting?
Байду номын сангаас
➢ arrival time抵达时间 ➢ cabin service客舱服务 ➢ passenger information乘
客信息 ➢ vegetarian素食者 ➢ first class头等舱 ➢ economy class经济舱 ➢ business class商务舱 ➢ initial flight首航
I'd lIke to introduce our new member. Let's begin our briefing. I'm the purser of today's flight.
Let's look at today's flight route. We are bound for Sydney. The temperature rises to 25℃ and drops to 12℃ with breeze. We have 8 passengers checked in first class and 84 in economy class. Cabin service in today's flight is drinks service with lunch service. I'll take business class with Fu; the others will be in economy class.
民航专业英语unit1
Thank you for your cooperation, and we wish you a pleasant journey!
Section A: Speaking
Relevant Announcements
Ladies and gentlemen, Welcome aboard Air China. As you enter the cabin, please take your
Section A: Speaking
Relevant Announcements
Ladies and gentlemen, Welcome aboard China Southern Airlines. I am Li Ping, the purser for this flight. During the flight, all of my
Section B: Listening
Announcements
Section B: Listening
Announcements
Announcement II Ladies and gentlemen,
_O_n__b_e_h_a_lf_o__f _ Shanghai Airlines, we would like to welcome the basketball_o_n__b_o_a_rd__ team . The air distance from Shanghai to Beijing is __1_,_1_0_0___ kilometers and it will take one hour and 3_0__m__in_u_t_e_s .
《民航服务英语口语教程》Unit1AnAirlineJob
World Airlines
Part Two :
Dialogue : Talking About an Airline Job
Useful Phrases Have one’s hands full Peak season Be up to one’s eyes Sounds incredible A means of
a day. Most of the passengers prefer to fly economy rather than go
first class.
Blank Fillings:
Use proper words and phrases to complete the following dialogues.
purser (in-flight manager)/ cabin attendants (airhost & airhostess / steward & stewardess)
Airline Personnel
Part One: Warming-up
Have you any experience of traveling by air? What do you know about the air travel? What sort of things will you prepare for it? Which do you prefer, traveling by air or by train/ship/bus?
民航服务英语口语
民航服务英语口语CONVERSATIONALENGLISHFORAIRLINE PASSENGERSERVICECall-center2008.8务ContentsUnit One Flight Information(航班务务) (3)Lesson One Flight Information(航班务务) (3)Lesson Two Travel Inquiry(航空旅游务务) (5)Lesson Three Documents(旅行文件) (6)Lesson Four Direct and Connecting Flights(直航班务程航班达与) (8)Unit Two Airline Reservations(务票) (9)Lesson One Reservations(务票) (9)Lesson Two Onward Reservations(务务程票) (10)Lesson Three Reservation Change(务票改务) (12)Lesson Four Delay and Cancellation(延务取消与) (13)Lesson Five Standby(候务) (14)Unit Three Ticketing and Fares(出票票价与) (16)Lesson One Ticketing(出票) (16)Lesson Two Fares and Means of Payments(票价支付方式与) (17)Lesson Three Lost Ticket and Refund(机票务失退票与) (18)Unit Four Reconfirmation(再务务) (19)Unit Five Check In(务理登机手务) (20)Lesson One Normal Check-in(务理登机手务) (20)Lesson Two Ticket and Passport(机票务照与) (22)Lesson Three Seat Preference and Baggage(座位务务行李与) (23)Lesson Four At the Check-in Counter(在行李交台运柜) (24)Unit Six At the Information Counter(在务务务) (25)Lesson One Passenger List(旅客务务) (25)Lesson Two At the Information Counter(在务务务) (26)Unit Seven Arrivals(到达) (28)Lesson One Transit Passengers(务境旅客) (28)Lesson Two Baggage Handling(行李务理) (29)Unit Eight Hotel and Ground Transportation(旅务地面交通与) (30)Lesson One Hotel(旅务) (30)Lesson Two Ground Transportation(地面交通) (31)Unit Nine A Charter Flight(包机) (33)Unit One Flight InformationLesson OneFlight InformationNotes1.How are you doing? 你好务,务是一句务候务。
Unit-1民航服务英语
n.节约,经济
7.economy class
n.经济舱
8.business class n.商务舱
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.
Lesson 2 Booking Tickets
Words Study:
Task② Please remember the new words as quickly as you
can! Then write down the Chinese for each word.
6. ____c_h_e_c_k_i_n_________
17
.
Lesson 2 Booking Tickets
Words Study:
Task④ Listen and fill in the missing words. 1、We are going to Beijing for a _c_o_m_p_e_t_it_io_n______on the 10th of
10 (This flight will be delayed for two hours.That is to say, it w.ill land at 11:25
Lesson 1 Telephone Cபைடு நூலகம்ll for Information
1.Is this the Qingdao Airport Inquiry Office? 请问是青岛机场的问讯处吗？
5
.
Lesson 1 Telephone Call for Information
Task③ Listen and write down the words you hear.
1、 _in_q_u_i_ry__o_ff_ic_e_________
Unit 1航空服务英语课件
Lesson 1 Telephone Call for Information
Dialogue:
Dialogue: Task 2 Listen to the tape and complete the dialogue.
Telephone Call for Information（电话问讯） A: Hello! B: Hello, is this the ________I_n_q__u_ir_y__O__f_fi_c_e_?__? A: Yes, who is _____c_a_l_li_n_g______________? B: Denny ________c_a_ll_in__g___________. A: ________A__n_y_t_h_i_n_g__we can do for you, Mr. Denny? B: Can you tell me the ______a_r_r_i_v_a_l_t_im___e_______of CZ3460 from Kunming? A: Certainly. It is ________s_c_h__e_d_u__le__d______to arrive at 9:25 pm. However, _________d__u_e__t_o__t_h_e_____bad weather conditions, this flight will not arrive _______o_n__s_c_h__e_d_u__le______.The flight has not yet ____________t_a_k_efrnoomffKunming. Would you please ________________acgaaliln at 9:00 pm for ____fu__r_th__e_r______information? (This flight will be delayed for twUonit h1航o空ur服s务. T英h语at is to say, it will land at 11:25 pm.)
民航客舱服务实用英语-Unit-1Preflight Briefing
1.英译汉 ➢Briefing purser ➢preflight briefing ➢Boeing 777 ➢aircraft type ➢flight route ➢estimated flight ➢departure time
➢arrival time ➢cabin service ➢passenger
3
Questions
1.What contents does the flight route consist of? 2.We are bound for Sydney and the flight time is _____, the departure time is______ and the arrival time is______ .
2.汉译英 ➢准备会 ➢乘务长 ➢航前准备会 ➢波音777 ➢机型 ➢飞行路线 ➢预计飞行时
间 ➢出发时间
Self-check
➢抵达时间 ➢客舱服务 ➢乘客信息 ➢素食者 ➢头等舱 ➢经济舱 ➢商务舱 ➢首航
➢特殊乘客 ➢重要人士 ➢广播词 ➢客舱检查 ➢程序 ➢空客340 ➢飞机 ➢飞行员 ➢驾驶舱
Key words
one
two
three
➢ briefing准备会 ➢ purser乘务长 ➢ preflight briefing航前准备会 ➢ Boeing 777波音777 ➢ aircraft type机型 ➢ flight route飞行路线 ➢ estimated flight预计飞行时间 ➢ departure time出发时间
民航客舱服务实用英语
Unit 1 Preflight Briefing By Zeng Hong
01 Warm-up
民航客舱服务英语综合教程PPT unit 1 Preflight Briefing
Unit 1 Preflight Briefing
Section 1 Listening
Phrases in Listening •preflight briefing 航前准备会 •communicate information 交流信息 •reduce the risk 减少风险 •cabin crew manuals 乘务员手册 •emergency procedures 紧急程序 •aviation first aid 机上急救 •organize workload 安排工作 •safety and emergency procedures 安全和紧急程序 •individual questions 一对一问题 •potential nose gear collapse 潜在前起落架故障
have your required items: ID, passport, _m ___a__n_u__a__ls__ and introduce
themselves - their task is to organize the workload and make sure the cabin crew know their responsibilities.
company news. it is also wise to check your cabin crew manuals for a quick reminder of safety and emergency procedures and aviation first aid. 3、The senior cabin crew member( SCCM) will check with you that you