电话应答必掌握的15种商务英语

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外贸电话交流常用语

外贸电话交流常用语电话篇 Telephone Calls1. I am sorry I wasn’t in when you called.That’s all right.很抱歉你来电话时我不在。

没关系。

2. Could you put me through to the toy department?请帮我接玩具部好吗,4. My name is Tony Smith, Shanghai Hotel Room 2107. My phonenumber is 6567- 8900我叫托尼?史密斯，住上海宾馆2107房间，我的电话号码是 6567-8900。

5. Please make a remittance of 1,500 Yuan for the books you’veordered. The postage is included. 您订的书请汇款一千五百元过来，邮资包括在内。

6. Hold on a moment please.请稍等。

7. I’ll see if she is in.我去看看她有没有在。

8. I am afraid she is out at the moment. 对不起，她这会出去了。

9. I’ll be pleased to if I can.如果能的话，我很高兴。

10. Extension 121, please.Sorry, the line is busy.请接121号分机。

对不起，线路忙。

11. Could I speak to Mr. Johnson, please?Sorry, there is no one by the name of Johnson here.我可以和约翰逊先生通话吗,对不起，这里没人叫约翰逊。

12. Could you hold on a minute? I’ll get him for you.Certainly. Thanks.稍等，我帮你去叫他.行，谢谢。

关于商务英文电话用语

关于商务英文电话用语随着全球化经济步伐的加快和跨文化交流的频繁,专业英语能力成为了高等专门人才的必备能力素质。

店铺整理了关于商务英文电话用语，欢迎阅读!关于商务英文电话用语一接打电话A: Good morning. Hudson Textile Company.A:早上好!这里是哈德逊纺织品公司。

B: Good morning. Could I speak to. Mr. White, please?B:早上好!请叫怀特先生听电话。

A: Yes. Hold the line, please... Hello, I'm afraid Mr. White is completely snowed under at present. He shouldn't be free until 11 o'clock. Can I take a message?A:好的，请稍等……喂，怀特先生现在根本走不开，直到11点才有空。

需要我转告一下吗?B: Of course. Could you ask him to call me back? It's about the sample of article No.067.B:当然，请叫他给我回电话，是有关067号货的样品。

A: Yes. What's your name, please?A:可以，请问您贵姓?B: This is Aram of Trans-America Clothing.B:我是泛美服装公司的艾拉姆。

A: Mr. Aram. Does he have your number?A:艾拉姆先生，他有您的电话吗?B: Yes , but I'll give it to you again. It's 82345678.B:知道，但我还是跟你说一下，82345678。

A: Thank you, Mr. Aram. I'll give Mr. White the message.A:谢谢，艾拉姆先生，我会转告怀特先生。

商务英语的电话礼仪

商务英语的电话礼仪商务英语的电话礼仪商务英语电话礼仪【1】1.呼叫方和接线员常用电话英语口语A.确认身份TAB Corporation. Can I help you?TAB Corporation. How may I help you?Hotel International. May I help you?J&C Consultancy. What can I do for you?This is Paul Smith speaking.Hello, this is Paul Smith from Shipping International.Hello, this is James Lee calling from BHI in New York.Hello, this is Wang Ping calling from Singapore.B.转接电话用语May I speak to Mr. Brown?I’d like to sp eak to John Martin, please.Could I speak to John Martin, please?Could you put me through to the sales department?Could you tell me the number of the sales department?I’ll put you through.I’m putting you through.I’m connecting you now.The number of the sales department is 334. Shall l connect for you?2.呼叫方和被呼叫方常用电话英语口语A.接电话及说明原因Hello, this is Jane speaking. May I help you?Good morning/afternoon/evening, York Enterprises, Elizabeth Jones speaking.Who’s calling, please?James speaking.Hello, this is John Lee. It’s concerning the July order.Hello, this is Jack Robinson from HBI. I’m phoning /calling about the July order.Hello, this is Peter Anderson. I’m returning your call.Hello, James. This is Peter. Mike asked me to call you about…B.确认信息There are two things I want to mention.Can I just make sure I’ve got this point?You mean the first thing I have to do is ship the goods in July. Is that right?So, we will meet on Monday, 9 o’clock in the morning. Is that right?C.如何结束电话沟通Thanks for calling.Thanks for calling back.Thank you for the information.I look forward to seeing you soon.I look forward to meeting you.I’m looking forward to our next meeting.Have a good weekend/journey/holiday.Talk to you later.3.电话留言常用电话英语口语May I take a message for you?Would you like to leave a message?Could I ask who’s calling, please?Could you give me your phone number, please?Could you say that again/ repeat that?Could you speak a little more slowly, please?I’ll give her the message as soon as she’s back.I’ll ask him to call you first thing tomorrow.I will ask her to call you back as soon as she is free.4. 打错电话及其他常用电话英语口语I’m afraid you’ve dialed the wrong number.I’m afraid you’ve got the wrong number.The line is engaged/in use/busy.You’re w anted on the phone.He hung up on me.商务英语电话礼仪【2】1、A Longer Message 记录较长的留言2、G:I'm trying to reach Mr.White in Room 3301, but there's no answer.Could I leave a message for him?旅客:我想和3301房间的 White先生通电话，但是没有人接，我能给他留言吗?3、R:Certainly.The message is for...? 接待员:当然可以。

实用商务电话英语口语表达

实用商务电话英语口语表达学习商务英语，实用的商务常用电话英语口语都有哪些呢?下面店铺为大家带来实用商务电话英语口语表达，欢迎大家学习!实用商务电话英语表达1：1. ABC corporation. May I help you?ABC 公司, 我能帮你什么吗?这句话算是制式的讲法. 一般接起电话的人通常会先报公司的名字"ABC corporation", 然后再说, "May I help you?" 或是如果要更客气一点的话则可以说 "How can I help you?" (我该怎么帮你?), 因为这样的问法表示我‘该'怎么帮你, 而非我‘需不需要'帮你? 但基本上 "May I help you?" 跟 "How can I help you?" 都很常见就是了.不过如果是机器接的电话, 则听到的多半是这样, "Thanks for calling ABC corporation, if you know your party's last name or extension, press 1. If you want to receive information or publication, press 2. If you want to talk to the operator, press pound sign or remain on the line." (感谢你打电话到 ABC 来, 如果你知道你要找的人的姓或是分机号码, 请按 1, 如果是想要本公司的简介或出版品, 请按 2, 如果是要找总机, 请按 #, 或是请别挂断.2. And you are?你是?如果人家打电话来是要找你的上司, "May I talk to your manager?" (我能不能跟你们经理讲话?) 这时你总不能糊里糊涂地就把电话拿给经理说, 说不定人家是打电话来跟你经理勒索一百万的呢! 所以通常我们一定要先确定打电话来的是谁. 最客气的问法是, "Whom I am speaking with?" 或是 "Whom am I talking to?" (我正在跟谁讲话呢?) 但是人家一听是像我这种小毛头打电话找他们经理, 他们就会用比较口语的说法, "And you are?" (你是?) 如果人家这样问我, 我就可以答, "This is Benlin."像是 "And you are?" 这么口语的英文书上大概学不到, 但这却是老美天天在用的句子, 只怕你学了之后还不敢用. 其实真的不用怕. 越简单的句子老美越听得懂. 而且事实上 "And you are?" 这句话还有许多适用的场合, 例如在公司的接待处 (reception). 来访的客人如果说, "I'm looking for Mr. Wolf." (我要找伍夫先生) 接待小姐就可以反问他, "And you are?" (你是?) 所以像这种简单又好用的句子大家一定要记起来喔!3. I'll put her on the phone. Just a second.我会请她听电话, 请等一下.Put someone on the phone 这个片语就是说请某人听电话. 例如你打电话找你女朋友, 结果女朋友的同事接了电话, 就开始跟你东扯西扯, 问你们昨天是不是吵架了啊? 什么时候要结婚啦, 这时如果你实在不想跟她讲了, 就可以说, "Could you please just put her on the phone?" (你能不能请她来听电话啊?) 反过来如果今天是你接到了电话, 结果要找的是别人, 你就可以说, "Ok. I'll put her on the phone. Just a second." (好, 我会请她听电话, 请稍等一下.)上面讲的 put someone on the phone, 指的多半是只有一只电话时o; transfer 或是redirect. 会比较恰当. 例如同样的情况你可以说, "I'm transferring your call." 或是 "I'm redirecting your call." (我帮你转接到分机给她.) 如果是接线生转接的话, 他们有时就只简单地说, "One moment, please." 或是, "OK. I'll put you through."4. Would you mind holding for one minute?你介不介意稍微等一分钟啊?在美国如果有机会打电话给客户服务 (Customer Service)部门, 如果没意外的话都会听到以下的电话录音, "All of our representatives are currently busy serving their customers. Your call will be answered in approximate 5 minutes" (我们所有的客服人员都在忙着服务他们的顾客, 请等五分钟后, 就会有人接听你的电话), 然后十分钟过去了, "Please continue to hold, your call is very important to us." (请继续等候, 你的来电对我们非常重要). 所以大家要知道, 老美基本上对这种无止境的等待是深恶痛绝的. 所以要记得, 如果人家打电话来, 千万不要因为听不懂就说, "Hold on", 然后就跑去求救兵, 这对打电话来的人是十分不礼貌的.如果万不得已一定要请他稍候, 我们要客气一点地说, "Would you mind holding for one minute?" 所以记得要给对方一个明确的时间, 例如 one second 或是 five minutes 不要让对方无止境地等下去. 但是如果一分钟到了你还没忙完, 则最好再说一次, "Sorry, I am still on the phone. Could you hold for another minute?" (对不起, 我还在讲电话, 能不能再请你稍候一分钟.)5. He's out for lunch. Would you like to try again an hour later?他出去吃午餐了, 你要不要一小时后再打来?受到中文的影响, 许多人要讲某人‘出去'吃午餐了常会说成, "He went out for lunch." 其实这个 went 是多余的, 通常老美只讲 be out for something 就行了. 如果要再简化一点, 单说, "He is on lunch." 或是 "He is on (lunch) break." (他正在休息时间.) 这样子也可以.如果别人要找的人不在, 通常我们有二种选择, 第一种是请别人晚点再打来, 除了像例句用 try again/ call again 之外, 我们也可以用 call back/ try back 这样的讲法. 例如你可以建议别人, "Why don't you call back in 30 minutes?" (你何不 30 分钟后再打来呢?) 第二种选择就是请对方留言, 客气一点的讲法是, "May I take your message?" 或是 "Would you like to leave a message?" (你想留言吗?)。

【推荐下载】15种商务英语电话的应答范例-实用word文档 (5页)

本文部分内容来自网络整理，本司不为其真实性负责，如有异议或侵权请及时联系，本司将立即删除！== 本文为word格式，下载后可方便编辑和修改！ ==15种商务英语电话的应答范例情况 (一)打电话的人找的是你自己Is Daisy there? (Daisy 在吗?) 我就是。

This is she. 我就是。

(注: 男的用 "This is he.")You’re speaking/talking to her.你正在跟她说话。

(注: 男的用"You’re speaking/talking to him.")This is Daisy. 我就是 Daisy。

That’s me. 我就是。

情况 (二)打电话的人要找的人不在May I speak to Mr. Gates? (请问 Gates 先生在吗?)He’s not here right now. 他现在不在这里。

H e’s out. 他出去了。

He’s in a meeting right now. 他现在正在开会。

You’ve just missed him. 你刚好错过他了。

He’s just stepped out. 他刚好出去了。

情况 (三)打电话的人要找的人不在, 问对方是否要留言Can I talk to Mark? (我可以跟 Mark 讲话吗?)He’s out on his lunch break right now. Would you like to leave a message?他出去吃午饭了, 你要留言吗?He’s not available right now. Can I take a message?他不在, 我可以帮你传话吗?情况 (四)打电话的人问他要找的人何时回来Do you know when he will be back?你知道他什么时候会回来吗?I’m sorry. I don’t know.抱歉, 我不知道。

商务英语电话沟通用语及电话沟通场景演练

商务英语电话沟通用语及电话沟通场景演练商务英语电话沟通用语及电话沟通场景演练导语：对于从事外贸商务行业的白领们来说，商务英语电话沟通是日常工作中必不可少的一个环节。

如何才能提高自己商务英语电话沟通用语的使用熟练程度。

今天小编就为大家整理了一些商务英语电话沟通场景演练中的常用语和对话，供大家学习。

商务英语电话说您好在接电话的.时候，可以先向对方表示问候，比如Hello、Good morning.、Good afternoon等问候语。

然后自报家门，让致电的人了解自己在和谁打电话。

常用语有：1、Mediacom Entertainment, may I help you?通信娱乐，有什么可以为您效劳的吗?2、Hello, Margaret Jameson. MayI help you?您好，我是Margaret Jameson。

有什么可以为您效劳的吗?3、Good morning. This is CT Company. May I help you?早安。

这里是CT易公司。

我能效劳吗?商务英语电话说再见在结束和对方的的电话的时候，一定要对对方的来电表示是感谢，并期望对方再次来电。

在这要注意，一定要等对方挂电话之后才能挂电话，表示对对方的尊敬。

1、Thank you for calling. I’m always glad to hear from you.谢谢你来电。

我很高兴随时接到你的电话。

2、It was kind of you to call me. Call me again any time.感谢你打给我。

请随时再打电话给我。

3、Let’s keep in touch, good-bye.让我们保持联络，再见。

4、A: Thanks for your help.B: It's my pleasure. Please don't hesitate to call again if I can be of any assistance. Thank you. Good bye.A:非常感谢您的帮助。

2019年5种商务英语电话的应答-范文模板 (2页)

2019年5种商务英语电话的应答-范文模板
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== 本文为word格式，下载后可方便编辑和修改！ ==
5种商务英语电话的应答
1.打电话的人找的是你自己
A: Is Daisy there?Daisy 在吗？
B: This is she.我就是。

（注: 男的用"This is he." 下同，不再解释）举一反三：
You’re speaking/talking to her.你正在跟她说话。

This is Daisy.我就是Daisy。

That’s me.我就是。

2.打电话的人要找的人不在
A: May I speak to Mr. Gates?请问Gates 先生在吗？
B: He’s not here right now.他现在不在这里。

举一反三：
He’s out.他出去了。

He’s in a meeting right now.他现在正在开会。

You’ve just missed him.你刚好错过他了。

He’s just stepped out.他刚好出去了。

3.打电话的人要找的人不在, 问对方是否要留言
A: Can I talk to Mark?我可以跟Mark 讲话吗？
B: He’s out on his lunch break right now. Would you like to leave a message?他出去吃午饭了, 你要留言吗？。

商务打电话英语口语

商务打电话英语口语（经典版）编制人：__________________审核人：__________________审批人：__________________编制单位：__________________编制时间：____年____月____日序言下载提示：该文档是本店铺精心编制而成的，希望大家下载后，能够帮助大家解决实际问题。

文档下载后可定制修改，请根据实际需要进行调整和使用，谢谢!并且，本店铺为大家提供各种类型的经典范文，如工作总结、策划方案、规章制度、演讲致辞、合同协议、条据书信、应急预案、教学资料、作文大全、其他范文等等，想了解不同范文格式和写法，敬请关注!Download tips: This document is carefully compiled by this editor. I hope that after you download it, it can help you solve practical problems. The document can be customized and modified after downloading, please adjust and use it according to actual needs, thank you!Moreover, our store provides various types of classic sample essays, such as work summaries, planning plans, rules and regulations, speeches, contract agreements, policy letters, emergency plans, teaching materials, complete essays, and other sample essays. If you want to learn about different sample formats and writing methods, please pay attention!商务打电话英语口语商务打电话英语口语（精选140句）商务英语专业主要属于文学中外国语言文学类专业，在外国语言文学类中主要都是各种语言类专业，比如说日语、法语、西班牙语等专业。

商务师外贸英语：电话常用英语口语

商务师外贸英语：电话常用英语口语1.I’ve really got to go，I’ll get back to you when I get the office.我真的得走了，我进办公室再打给你。

2.Sorry，I must end the conversation. There’s someone on the other line.抱歉，我不能再说了。

有人在另一在线。

3.Sorry，I’ve got to hang up. My wife’s waiting for me.抱歉，我得挂电话了。

我老婆在等我。

4.I think I’d better let you go. I’ll talk to you later.我想我应该让你去忙了，我晚点再打给你。

5.I have to get back to work. I’ll call you later tonight.我要回去工作了。

我今晚再打给你。

6.Shall we continue this later？I’ve got a call waiting.我们可不可以晚一点再继续谈？我有插播。

7.It’s kind of late. Why don’t we talk about it tomorrow？有点晚了。

我们何不明天再谈呢？8.I’ve got to meet a client right now. Can we talk later？我现在要去见一个客户。

我们可以晚一点再谈吗？9.I won’t keep you any longer.我不耽误你时间了。

10.Sorry，it’s getting late. Can you call again tomorrow morning？抱歉，时候不早了。

你可不可以明天早上再打来？。

商务英语电话用语

Ask the person whether he has a moment to speak with you before starting the conversation. Do not assume the person can speak with you just because he answered the phone.
How to make an efficient call
1,Set aside a specific time to make your phone calls.
2,Have a calendar and a pen at hand.
3,Gather all of your information and supplies before making your calls.

Ask to speak with the person for whom you are calling
“May I speak with (person’s name)?” Do not assume you are speaking with the correct person. If the person has already identified himself upon answering the phone, confirm that you heard the correct name before continuing. Make sure to listen to how the person introduced himself and repeat his name exactly as spoken including any professional titles and titles such as Mr., Mrs. and Miss.

商务回电话技巧英语对话

商务回电话技巧英语对话
这是小编整理的商务回电话技巧英语对话，快来看看吧。

Returning a Call
Bob: Good morning, this is Bob.
早上好,我是Bob.
Jack: Hi, Bob, this is Jack Miles returning your call.
你好,Bob, 我是Jack Miles, 给你回电话.
Bob: Hi, Jack. Thanks for getting back to me.
你好,Jack.谢谢你给我回电话.
Jack: How can I help you?
你有什么事?
Bob: Listen, I need to discuss that mergers deal we met about last week.Unfortunately, I am about to go into a meeting. Can I call you back later?
我要和你讨论我们上周谈过的合并案.可是我要开一个会.我能过会儿打给你吗?
Jack: Sure, no problem. I will be in the office for another hour or so.
没问题,我还会在办公室呆一小时左右.
get back to someone 给某人回电话
mergers deal 合并案。

商务英语口语：电话沟通

商务英语口语：电话沟通作为一个商务人士，日常的口语交流是必备的工具之一，因为我们面对的大多数是都是外国人，所以这是必须的要会使用的工具哟，那么关于电话沟通的表达该怎么该怎么说?以下是小编给大家整理的关于电话沟通的商务英语口语，希望可以帮到大家1、她现在不在。

A:May I speak to Miss. Chen?可以跟陈小姐讲话吗?B:She is not in right now. she went to the gym with her friends.她现在不在，她和她的朋友去健身房了。

She is out for lunch right now.她现在外出吃午饭了。

When is a good time to catch him?什么时候可以找到他?I'm not sure when he'll be back.我不知道他何时会回来。

2、她现在没空接电话。

A: I'm trying to catch Mary, please.我想与玛丽联络。

B: She is not available at the moment.她现在没空接电话。

She is not available at the moment. She is busy now.现在没空接电话。

She is not able to take your call at the moment.正在忙。

He is busy with someone right now.她正在忙。

3、不在，他出去吃午饭了。

她现在没办法接你的电话。

A: Is Bob in?他现在正忙着会客。

B: No, he's out for lunch. May I take a message?3、不在，他出去吃午饭了。

Is there anything I can do for you?鲍勃在吗?I'm sorry, he is busy at the moment.不在，他出去吃午饭了。

商务英语电话英语常用语举例

商务英语电话英语常用语举例电话英语在商务英语中占据着非常重要的位置。

你想多了解一些商务电话英语常用语吗？下面就从不同的场景来介绍一些电话英语常用语。

抱歉这么晚打来的说法：1. I'm sorry to call you so late. 对不起这么晚打电话来。

2. I hope I didn't catch you at a bad time. 抱歉这种时候找你。

（含有希望没有打扰到你的意思）3. I hope I didn't wake you up so early. 我希望这么早没有吵到你。

4. I'm sorry to call you so early. 对不起这么早打电话来。

5. I'm sorry to bother you at this hour. 很抱歉在这时打扰你。

有急事时的打电话的表达方法：1. It’s urgent. Could I have her mobile phone number? 我有急事，可不可以告诉我她的手机号码？2. Could you tell me where I can reach her? 能不能告诉我在哪里可以找到她？3. This is an emergency. I need to get in contact with him right now. 我有急事，需要马上跟他联络。

对方不在的说法：1. It's nothing important. 没什么重要事。

2. It's nothing urgent. Thank you, good-bye. 没什么要紧事，谢谢您，再见。

3. I'll call her again. 我会再打给她。

4. I'll call back later. 我稍后会再打来。

5. Please ask Miss Chan to call me back. 请陈小姐给我回电话。

商务英语电话实用口语句型

商务英语实用口语句型这是为大家准备的一份商务英语实用口语句型，快来看看吧。

1 can i stop over on the way?我在中途可以停吗?2 can i have a second-class one way ticket to chicago, please?请给我一张去芝加哥的单程二等票好吗?3 are there any discount tickets for me?给我有折扣吗?4 what time does the plane take off?飞机何时起飞呢?5 one way or a round trip ticket?单程票还是双程票呢?6 what time does the first train to boston leave?第一班去波士顿的列车什么时间开出呢?7 is it direct train?这是直达车吗?8 what platform does the train leave from?这班车从哪个站台开出呢?9 by what time should i check in?我该什么时间办理登机手续呢?10 what is th boarding time?何时登机呢?11 how much is the excess baggage charge?超额行李费多少钱?12 will this flight leave on time?这班机准时起飞吗?13 can i bring this on the plane?这件我可以带上飞机吗?14 what is the gate number?登机门是几号?15 are there reserved seats on the train?车上有预订座位吗?16 where is gate six?6号登机门在哪儿?17 where is the boarding gate for this flight?这班飞机的登机门在哪儿?18 has this seat number started boarding?这个座位号已开始登机了吗?19 where is the ticket office?售票处在哪儿?20 how long is the ticket valid?这车票有效期多久?21 would you please make my reservation to chicago for tomorrow?请帮我预订明天去芝加哥的座位好吗?22 do you have a flight to new york departing at about 10 a.m. next monday?你们有下周一大约下午10点起飞到纽约的班机吗?23 what's the fare to new york, economy class? 去纽约的经济舱机票多少钱?24where do i pick up the ticket?我什么地方拿机票?25 from which station does the train leave?这列火车从哪个站开出呢?。

外贸电话用语

(12) 谢谢你回我电话，再见。

Thanks for returning my call, good-bye.(13) 让我们保持联络，再见。

Let’s keep in touch, good-bye(11) 想聊的时候请随时来电。

Call again anytime you feel like talking. (10) 我随时高兴接到你的电话。

I’m always glad to hear from you.9) 请一定要再来电话喔。

Please do call again.(7) 有空请再打电话来。

Call again when you’ve got time.(3) 很高兴跟你谈话。

Nice talking to you.(4) 让我们尽快聚聚。

Let’s get together soon.(5) 我该挂电话了。

I’d better get off the phone.(6) 请随时再打电话给我。

Call me again any time.(1) 谢谢你来电。

Thank you for calling.(2) 感谢你打给我。

It was kind of you to call me.(1) 没错。

Right. (2) 正是。

Exactly.(3) 是的，一点也没错。

I’ll say.(4) 你说得对极了。

You can say that again.(5) 好的。

OK.(1) 我可不以为然。

I don’t think so. (2) 不成！No way!(3) 不！No. (4) 喔，得了吧！Oh, come on!(5) 事实上不然。

Not really.(1) 能说得明确一点吗？Could you put that in more specific terms?(2) 我无法确定你的意思。

I’m not sure what you mean.(3) 很抱歉。

我没听懂你的话。

I’m sorry. I couldn’t follow you.(4) 你讲得太快了。