SERIES 4 EXAMINATION 2002

2407/4/02/F

1ASE 2407 4 02 1(UK Accreditation No: 100/1616/8)>f0t@W9W2`Hh5pEW@d6g#

SERIES 4 EXAMINATION 2002

CERTIFICATE IN

BUSINESS ADMINISTRATION

LEVEL 2

(Code No: 2407)

TUESDAY 26 NOVEMBER

_________

Instructions to Candidates

(a)The time allowed for this examination is 2 hours. You are advised to spend the first 15 minutes

reading through the tasks and making notes.

(b)Complete 4 tasks.

(c)All tasks carry equal marks. Up to 10 marks are available for appropriate presentation of the

tasks you complete

(d)Put a line through any rough work.

(e)You may use an English or bilingual dictionary, a thesaurus and a cordless non-programmable

calculator.

(f)

Write clearly.

Desk Note

Please let me have a list of the administrative duties which are likely to be carried out in most general offices. The Personnel Section need this information to draw up an advertisement for additional administrative staff.

Prepare the list.

(25 marks)

Task 2

MEMORANDUM

To Office Administrator

From Ian Lamb

Ref IL/

Date25 November 2002

I have received a number of complaints about faulty office equipment. I think we need a log book in which staff can enter faults that they find when using equipment.

Please (a) draw up a sheet which could be used for the purpose of logging faults

(b) give 5 examples of the types of faults which may be logged on the fault sheet.

IL

(a)Draw up a sheet for logging faults found with office equipment.

(15 marks)

(b) Give 5 examples of faults which may be logged on the fault sheet.

(10 marks)

(Total 25 marks) 2407/4/022

E-mail message

To Office Administrator

From Ian Lamb

Date25 November 2002

Some members of staff have requested that quality checks should be carried out on work completed by the word processor operators. Please design a quality control form in 3 sections. The first section will be completed by the originator of the work, the second section by the operator who completes the work and the third section by the originator when he receives the completed work. The originator should then return the completed form to M Callender, Office Manager.

The form should include date submitted, name of originator, details of work to be done, any special instructions, date required, task completed by (add a note stating that this information should be in block capitals), was the work carried out satisfactorily, any comments the originator of the work wishes to add, space should also be left for signature and date. A suitable heading should be put on the form and an instruction to return the form.

Prepare the quality control form.

(25 marks)

Task 4

Desk Note

Please prepare a memo from me to all staff explaining why documents and papers should be filed regularly and why an efficient retrieval system is necessary.

Thanks

Prepare the memo.

(25 marks) 2407/4/023OVER