English for Hotel Unit 4
酒店英语培训教材(共36页)
珍珠岛高尔夫会所酒店英语培训教材Dandong Pearl-Island HotelHotel English training material目录第一章酒店根底英语 (1)第二章酒店前台英语 (7)第三章酒店礼宾英语 (17)第四章酒店商务中心英语 (23)第五章酒店总机英语 (26)第六章酒店客房英语 (28)第七章酒店餐饮英语 (34)第八章酒店收银英语 (42)第一章酒店根底英语●礼貌用语 Courtesy EnglishGood morning/afternoon/evening, Sir/Madam. 早上好/下午好/晚上好。
Nice to meet you. 很快乐见到你。
Welcome to our hotel. 欢送光临我们酒店。
Have a good time. 祝您在酒店过的愉快。
●用语 Telephone sentencesWait a moment, please. 对不起，请稍等。
Sorry, he is no in at the moment. 对不起，他暂时不在。
I beg your pardon? 对不起〔我没听清楚〕。
Could you speak a little slower, please？请您稍微讲慢一点。
●答谢用语 Thanks and answerThank you. 谢谢。
It’s very kind of you. 谢谢，您真客气。
You are welcome. 不用谢。
It is my pleasure. 非常乐意为您效劳。
I am at your service. 随时为您效劳。
That is all right. 没关系。
●征询语 ConsultCan I help you? / How many I help you? 我能为您做些什么？What is your suggestion? 您有什么意见或建议吗？Excuse me; may I have your name? 对不起，请问您怎么称呼？●指路 Asking and giving directionsThis way, please. 这边请。
饭店服务英语unit1-2 Reception
Leading-in
The Front Desk is the window and nerve center of a hotel where guests will be registered and assigned rooms, luggage handled, information provided and checkouts processed.
Step 2
Ask the guest whether he or she has a reservation with the hotel. a. Have you made a reservation, sir? b. Under whose name was it made? c. How did you make the reservation, by fax or telephone? d. Did you reconfirm the booking? e. Sorry, there isn’t any room available; would you like us to try another hotel for you, sir?
Words for This unit
tour leader [n.领队] Clerk [n.书记员；办事员] Schedule [n.时间表,时刻表] check-out time [n.结帐时间] morning call [n.叫醒电话] Notify [vt.通知,告知;报告] Deposit [n.定金] Extra [adj.额外的；外加的] hotel voucher/coupon [n.优惠券,礼券] Inconvenience [n.不方便] Cashier [n.出纳员] incidental charge [n.杂费] Extend [v.延长,扩大]
Hotel English Unit4 Concierge,酒店英语 迎宾员
Teaching and learning aims:
• 1. Get (the students)
yourself familiar with concierge • 2. Master and use the expressions used. • 3. Practice yourself (students’) listening, reading, speaking and translating ability
check the number of the baggage Lead the guest to the reception desk and waiting for his/her registration Take the guest to his /her room Knock at the door, then step in Introduce the facilities Farewell to guest Fill in the form at reception desk
Task Ⅱ: text study – The Concierge (P51)
• Read the text silently, then answer the
questions in Ex. 3A. (p48)
19
2012-3-20
Duties of the Bellman
• Greeting • Carrying baggage; • Guiding guests to a room; • Demonstrate the operations and features of the room • • • • •
I ought to have told you in advance. 我应该事先告诉你。 我应该事先告诉你。
国际酒店服务英语 Chapter 1 Unit 4 Information service
General Knowledge Conversation Text
Exercises
General Knowledge
What role does the information desk
play in a hotel?
<BACK
ral Knowledge
• What role does the information desk play in a hotel?
The hotel information desk plays an important part in the hotel. It is generally located near the hotel entrance or faces the entrance. As soon as the customer enters the main lobby, he/she can see it. Its goal is to provide more convenient service to guests.
<BACK
HOME
NEXT>
General Knowledge
• What role does the information desk
play in a hotel?
• messaging and credit card services
• 8 hours per day foreign currency exchanging
<BACK
HOME
NEXT>
Conversation
• Scene: A Guest Asks for Service Information • R: Receptionist G: Guest
明德大学英语2unit4答案
明德大学英语2unit4答案一、单选。
（每题2分，共40分）1. The island, ______ to the mainland by a bridge, is easy to go to. [单选题] *A. joiningB. to joinC. joined(正确答案)D. having joined2. Sarah pretended to be cheerful, ______nothing about the argument. [单选题] *A. saysB. saidC. to sayD. saying(正确答案)3. It’s no use ____________ without taking action. [单选题] *A. complainB. complaining(正确答案)C. being complainedD. to be complained4. The rare fish, _____ from the cooking pot, has been returned to the sea. [单选题] *A. saved(正确答案)B. savingC. to be savedD. having saved5．Was _____ that I saw last night at the concert? [单选题] *A. it you(正确答案)B. not youC. youD. that yourself6．It was _____ he said _____ disappointed me. [单选题] *A. what, that(正确答案)B. that, thatC. what, whatD. that, what7．It was with great joy____ he received the news that his lost daughter had been found. [单选题] *A．becauseB．whichC．sinceD．that(正确答案)8. It is ______ any wonder that his friend doesn’t like watching television much. [单选题] *A. noB. suchC. nearlyD. hardly(正确答案)9. I didn’t see the minister, ____________ did I see the secretary. [单选题] *A. soB. nor(正确答案)C. eitherD. none10. Only when the plan failed __________ his mistakes. [单选题] *A. did he realize(正确答案)B. does he realizeC. he realizedD. he realizes11. If you refuse to go to the party, ___________. [单选题] *A. so would sheB. so does sheC. so will she(正确答案)D. neither will she12. ___________ that we went outing. [单选题] *A. The weather so fineB. So fine the weather isC. So the weather was fineD. So fine was the weather(正确答案)13.The two students talked as if they _____ friends for years. [单选题] *A. should beB. would beC. have beenD. had been(正确答案)14.It is important that I _____ with Mr. Williams immediately. [单选题] *A. speak(正确答案)B. spokeC. will speakD. to speak15.He looked as if he _____ ill for a long time. [单选题] *A. wasB. wereC. has beenD. had been(正确答案)16.If the doctor had come earlier, the poor child would not _____. [单选题] *A. have laid there for two hoursB. have been lied there for two hoursC. have lied there for two hoursD. have lain there for two hours(正确答案)17. That man was ________enough not to tell the manager that he would not do the job. [单选题] *A. careB. careful(正确答案)C. carelessD. carelessness18. The soldier died for saving the child，so his________ is heavier than Mount Tai. [单选题] *A. dieB. deadC. diedD. death(正确答案)19.—What are you doing here?—Oh，my teacher asked me to write a passage about ________in English.—You can write________passage in English? [单选题] *A. 600 words；a 600-wordsB. 600-word；a 600-wordsC. 600 words；a 600-word(正确答案)D. 600 words；a 600-words20. No one should enter the spot without the_______of the police. [单选题] *A. permitB. permission(正确答案)C. permittingD. permittence二、选适当词汇填空(把选项填进空白格）。
全新版大学英语综合教程第二册教案Unit4
全新版⼤学英语综合教程第⼆册教案Unit4 Unit 4The Virtual WorldⅠ. Suggested Teaching PlanStudents will be able to1. understand the main idea (despite the many negative effects ofvirtual life, the author prefers it to real life) and structure of the text(contrast between virtual life and real life);2. learn some rules of interpreting new vocabulary and usage related tocomputers and the Internet in English;3. grasp the key language points and grammatical structures in the text;4. conduct a series of reading, listening, speaking and writing activitiesrelated to the theme of the unit.1st period2nd period3rd period4th period5th periodPre-reading While-reading(textorganization;languagepoints)While-reading(languagepoints;“find”structure;consequencesofvirtual life)Post-reading;Check onstudents’homereading(Text B)Theme-RelatedLanguageLearn-ing Tasks1. T asks Ss the following questions on the poem Surfing the Internet:(5minutes)* What was the hero doing when his boss came in? (surfing the Internet) * How did he act in front of his boss? (He pretended to be surprised at the computer which had crashed “unexpectedly”.)2. Ss look at the theme of this unit (The Virtual World) and the title of TextA (A Virtual Life), then try to: (10 minutes)* find antonyms of “virtual world” and “virtual life”; (real world, real life) * suggest synonyms for “virtual world”; (cyberspace, cyberia, etherworld, virtual reality, Internet world, net world, etc.)* say what people can do on the Internet, (communicating with people, shopping, reading, entertainment, education, working, hacking, publishing, etc.)3. Imaginative writing(28 minutes)1) T dictates to Ss the following paragraph:For the past two weeks, other participants of the Net Survival Contest (⽹络⽣存竞赛)and I have been shut up in bare hotel rooms.Our only link to the real world has been a computer that is hooked up to the Internet (联⽹电脑). We have relied on it, not only for food, bed sheets and other daily necessities, but also to set up an e-business （电⼦商务）of our own.2) Now Ss will complete the next paragraph beginning with: “Now it istime for me to walk out into the light of day again...” They willgive their imagination full play. They will write no more than 100words.3) Ss form groups of four to five, and read aloud to each other theirown writings.4) T asks some groups to recommend the best piece in their group tothe class.4. T may lead in to Text A by saying: Some of us like to live a life in contact with real things and real people, but others favora virtual existence. Which life is better? I’m sure you have different opinions. Now let’s read Text A to find out what Maia Szalavitz has to say about these two life styles. (2 minutes)1. Text organization (15 minutes)1) T draws Ss’ attention to Text Organization Exercise 1, and lets themread its instructions as well as what has already been done for them in this exercise.2) Ss try to complete the exercise by simply reading the first sentence ofeach paragraph in Text A.1) Ss compare answers with each other; if necessary, T may help.2. T explains the key language points and gives Ss practice (see LanguageStudy). (45 minutes)3. T guides Ss through Structure Exercise 2. (10 minutes)2. Ss re-read Paras 4-10, work in pairs to find out consequences of “my”virtual life. Can they use the “find oneself + adj./ past participle/present participle” structure when summing up the conse-quences? (10 minutes)3. Some pairs report to the class their findings, using the “find” structure.(5 minutes)1. Computer-related vocabulary items (20 minutes)1) Ss scan Text A to find out vocabulary items related to computer andthe Internet. (They are: virtual life, the net, telecommuter, email,Internet mailing lists, computer-assisted, data, link, cyber-interaction, on line, system crash, click on the modem, connection,password)2) T tells Ss that new terms related to computer and the Internet areconstantly added to the English vocabulary, so much so that many ofthem are not included in any English dictionary. However, if weapply certain rules, their meanings are easy to deduce.3) T gives Ss more examples of computer-related vocabulary items (seeText Analysis).2. T guides Ss through some after-text exercises. (25 minutes)3. T checks on Ss’ home reading (Text B). (3 minutes)4. Ss do Part IV: Theme-Related Language Learning Tasks. (1 period)5. T asks Ss to prepare the next unit: (2 minutes)1) do the pre-reading task;2) preview Text A.Ⅱ.Text AnalysisThe most dynamic combining forms/prefixes for new computer-and-Internet-related vocabulary in English are cyber-, virtual, Net- (net-), Web-(web-), and E- (e-).New English vocabulary items derived from them usually appear in the following forms:1. combining forms/prefixes + noun: this is the most common type, e.g.virtual life (虚拟⽣活), virtual world (虚拟世界), virtualcommunity（虚拟社区）, virtual office (虚拟办公室), virtual pet (虚拟宠物),virtual reality (虚拟现实),cyber-interaction (⽹络互动),cyberculture(⽹络⽂化),cybernut (⽹⾍), cyberpet(电⼦宠物),cyberspace (⽹络空间), netwriter（发送电⼦邮件的⼈）,nethead (⽹⾍), Webmaster (⽹站维护者), Web page (⽹页), website (⽹站),WebTV (⽹络电视机), E-book (电⼦书籍), E-shopper (⽹上购物者), e-card (电⼦贺卡), e(-)mail (电⼦邮件), e-journal (电⼦杂志),e-business (电⼦商务), e-cash (电⼦货币), e-commerce (电⼦商务). 2. combining forms/prefixes + verb: e.g. cybersurf （⽹络漫游）, netsurf (⽹络漫游), websurf (⽹络漫游)，email (发送电⼦邮件)3. words like cyber, net, etc. + suffix: e.g. cyberian (cyber + ian, ⽹络⽤户), cyberphobia (cyber + phobia, 电脑恐惧症), cybernaut (cyber +naut ⽹络⽤户), netter (net + er ⽹民), Webify (web + fy 使万维⽹化), cyberize (cyber + ize, 使联⽹).4. clipped word: cyberdoc (cyber + doctor, ⽹络医⽣), Netcast (Net +broadcast,⽹络播放), Netiquette (Net + etiquette, ⽹规), Netizen (Net+ citizen, ⽹民,), Netpreneur (Net + entrepreneur, ⽹络企业家),Webcam (Web + camera, ⽹络摄像机), Webcasting (Web + broadcasting,⽹络播放), Webliography (Web + bibliogrpahy, ⽹络书⽬), Webnomics (Web + economics, ⽹络经济), Webzine (Web +magazine, ⽹络杂志), e-tailing (electronic + retailing,电⼦零售), e-zine (electronic + magazine,电⼦杂志)Ⅲ. Cultural Notes1. the Internet: an international computer network for the exchange of information. It was originally used mainly in the academic and military worlds but has since become available to the large and increasing number of people with personal computers. Other services, e.g. the World Wide Web, are available through it.The Internet is changing our lives and a parallel universe is rapidly emerging online. Today there’s scarcely an aspect of our life that isn’t being upended by the torrent of information available on the hundreds of millions of sites crowding the Internet, not to mention its ability to keep us in constant touch with each other via electronic mail. The Internet is saving companies billions of dollars in producing goods and serving the needs of their customers. Nothing like it has been seen since the beginning of the Industrial Revolution, when power-driven machines began producing more in a day than men could turn out in nearly a year. The Internet and e-commerce are viewed as a global megatrend along the lines of the printing press, the telephone, the computer and the electricity.You would be hard pressed to name something that isn’t available on the Internet. Consider: books, health care, movie tickets, baby clothes, stocks, real estate, toys and airline tickets. American kids today are so computer savvy that it virtually ensures the United States will remain the unchallenged leader in cyberspace for the foreseeable future. Most kids use computers to play games and have email chats with friends.What’s clear is that, whether we like it or not, the Internet is an ever-growing part of our lives and there is no turning back. 2. NBC (the National Broadcasting Company): the first of the originalthree US national broadcasting companies. It was established in 1926by Radio Corporation of America as two groups of radio stations. Thefirst NBC television channel opened in 1940. The company is nowowned by General Electric. Its main offices are at Rockefeller Centerin New York.3. PBS (the Public Broadcasting Service): (in the US) a televisionsystem that broadcasts programs to an association of local stationswhich use no television advertisements and do not make a profit. Itwas established by the Public Broadcasting Act and is supported bymoney from the US Government, large companies and the public.PBS is known for the high quality of its programs.4. ABC (the American Broadcasting Company): one of the original threemajor television networks in America. It began in 1943 as the BlueNetwork of six radio stations. ABC is now owned by the Walt DisneyCompany .Ⅳ. Language Study1. virtual: 1) created and existing only in a computerExamples: I can visit a virtual store and put what I want in my basket atthe click of a mouse button.Some people spend too much time escaping from reality intothe virtual world conjured up on their computer screens.2) being or acting as what is described, but not accepted as such inname or officiallyExamples: Our deputy manager is the virtual head of the business.Now that the talks have broken down, war in the region looks like a virtual certainty.2. interpret: 1) understand (sth. said, ordered, or done)Examples: They are worried that the students might interpret the new regulation as a restriction of their rights. She interprets the dream as an unconscious desire to be young again.2) give or provide the meaning of,explainExamples: How do you interpret his refusal tosee us?This dream can be interpreted in several different ways.3) translate what is said in one language into anotherExamples: I am terribly sorry, but I don’t understand a word. Could you interpret for me?No one in the tour group spoke Spanish so we had to ask the guide to interpret.3. tone: a particular quality or intonation of the voiceExamples: From the tone of her voice I could tell she was very angry.Suddenly he laughed again, but this time with a cold, sharptone.4. stretch: (cause to) become longer, wider, etc. without breakingExamples: My working day stretches from seven in the morning toeight at night.The child stretched the rubber band to its full extent.5. submit: give (sth.) to sb. so that it may be formally considered (followed by to)Examples: You should submit your reports to the committee.I am going to submit an application for that job in Microsoft.Peter submitted his plans for the new town square to the local government.6. edit: revise or correctExamples: Jack is busy editing Shakespeare’s plays for use in schools.John didn’t finish editing the annual report until the end of lastmonth.7. email: electronic mailExamples: Young people like to keep in touch with their friends via email.I received an email from my studentyesterday.vt. send an email toExamples: I will email you the instant I get thenews.She’ll email me a question before she calls so I can think it overin advance.8. communicate: contact sb. in any way, esp. by speaking to them, writing to them or calling them (followed by with) Examples: Some young people depend heavily on email to communicate with each other.They have been divorced for years and never communicated with each other.9. the Internet: the worldwide network of computer links which allows computer users to connect with computers all over the world, and which carries electronic mailExamples: Whether we like it or not, the Internet is an ever-growing partof our lives.You can take online courses and earn your degree via theInternet whenever and wherever you want to.It’s believed the Internet was born in 1969 when twocomputers at the University of California, Los Angeles wereconnected by a 15 foot cable.10. relationship: state of being connectedExamples: What is the relationship between language and thought?The scientist had a good working relationship with his Americancolleagues.11. at times: sometimesExamples: She has been away from her home for about a year. At times she wishes she had never left. He went on listening to her, at times impatient and at times fascinated.12. take in: absorb (sth.) into the body by breathingor swallowingExamples: The earth takes in heat and light fromthe sun.Fish take in oxygen through their gills.13. data: information, usu. in the form of facts or statistics thatyou can analyzeExamples: This data is stored on the network and can beaccessed by anybody.The data is still being analyzed, so I can’t tell you the results.14. spit: send (liquid, food, etc.) out from the mouth (used in the pattern: spitsth. (out) (at/on/onto sbJsth.))Examples: The baby spat its food out on the table.He took one sip of the wine and spat it out.15. on line: connected to or controlled by a computer(network)Examples: Our system is on line to the maincomputer.The largest online institution is the University of Phoenix, withsome 1000 students today and hopes of reaching 200,000 studentsin 10 years.16. symptom: 1) sign of the existence of sth. badExamples: High interest rates are a symptom of a weak economy.They regard the increase in crime as a symptom of a more generaldecline in moral standards.2) change in the body that indicates an illnessExamples: A cold, fever and headache are the usualsymptoms of flu.If the symptoms persist, it is important to go to your doctor.17. nightmare: a terrifying dreamExamples: Tom didn’t eat fish because it gives him nightmares.Watching horror films gives menightmares.I had a nightmare about falling off theskyscraper.18. conversely: in a way that is opposite to sth.Examples: $1 will buy 100 yen worth of Japanese goods. Conversely, 100 yen will buy $1 worth of American goods. You can add the fluid to the powder or, conversely, the powder to the fluid.19. but then: yet at the same timeExamples: The failure of China’s soccer team looks inevitable. But then, anything can happen in football.Mary performed better than the others in the final exam; but then,she spent much longer on it than they did.20. jar: have a harsh or an unpleasant effect (used in the pattern: jarsth., jar on sbJsth.)Examples: You shouldn’t have too many colors in a small space as the effect can jar.The loud bang jarred my nerves.Her squeaky voice jarred on me.21. suck in: (usu. passive) involve (sb.) in an activity, an argument, etc., usu.against their will (used in the pattern: suck sb. in/into sth.; suck in)Examples: I don’t want to get sucked into the debate about school reform.Some teenagers don’t want to get involved with gangs, but theyfind themselves getting sucked in.22. keep up with: learn about or be aware of (thenews, etc.)Examples: Carrie likes to keep up with the latestfashions.He didn’t bother to keep up with the news. His only concern wasto study.23. Work moves into the background: Work becomes secondary to me.24. in sight: 1) visibleExamples: It was early in the morning and there wasn’t anyone in sight oncampus.As the train pulled into the station my parents standing on theplatform were soon in sight.2) likely to come soonExamples: Two months passed, and victory was not yetin sight.The end of the economic nightmare is still nowhere in sight.A solution to the problem of environmental pollution now seemsin sight.25. remark: thing said or written as a commentExamples: The principal of the school made some remarks about educational reform at the meeting. Mr. Smith approached us and made a couple of remarks aboutthe weather.His rude remark about my book jarred on me.26. emotional: 1) of the emotionsExamples: She is grateful to him for his emotional support while she wasin trouble.It’s quite difficult to handle emotional problems.2) having emotions that are easily excitedExamples: Marie got very emotional when we parted, andstarted to cry.It’s said that the Italians are more emotional than we are.27. cue: anything that serves as a signal about what to do or say (followedby to / for)Examples: When he started to talk about the finances, that was our cue toget up quietly and leave.When I nod my head, that’s your cue to giveflowers to him.Mr. Clinton’s excitement was the cue for acampaign.28.1 say a line: I type a line on the screen.29. routine: a fixed and regular way of doing things (oftenadjectival)Examples: The job is really just a dull series of fairly routine tasks. I don’t think you’ll take it.He established a new routine after retirement.30. rely on/upon: depend confidently on, put trust inExamples: Nowadays we rely increasingly on computers to control theflow of traffic.Some children relied heavily on the advice of theirparents.31.abuse: wrong or bad use or treatment of sth./sb.Examples: The World Health Organization (WHO) has published a report on drug abuse and addiction.The policemen are making an investigationof child abuse.32. restore: bring back to a former condition (used in the pattern: restoresth.; restore sb. to sth.)Examples: Law and order will be quickly restored after the incident.Winning three games restored their confidence.Doing sports every day restored the old man to good health.The deposed king was restored to power.33. arrange: prepare or plan (used in the pattern: arrange sth.; arrange todo sth.; arrange for sb./ sth. to do sth.)Examples: Her marriage was arranged by her parents.Let’s arrange to have a dinner together some time before wegraduate.I have arranged for a taxi to pick us up at 8:00 a.m.I could arrange for you to come along with us if you like.34. flee: run away (from) (used in the pattern: flee from/to; fleesomeplace)Examples: The customers fled from the bank when the alarmsounded.During the war, thousands upon thousands of Afghans fled the country.Up to five million political refugees have fled to other countries.35. interview: 1) a meeting at which a journalist asks sb. questions inorder to find out their newsExamples: In an exclusive interview with our reporter, the film star revealed some of his personal affairs.Radio interviews are generally more relaxed than television ones.2) a formal meeting at which sb. applying for a job is askedquestions, as a way of judging how suitable they are Examples: I have been asked to go for an interview for a project I applied for at Harvard University.She has had a couple of job interviews, but nooffers.v.Examples: As a journalist, he interviewed manygovernment officials.After the press conference, the journalist interviewed the UN Secretary General about the Israeli-Palestinian conflict.I will be interviewed next week for the Chief Executive’s job.36. appointment: an arrangement to meet or visit sb. at a particular time (followed by with)Examples: You can’t see the president of the university unless you make an appointment.I’ve made an appointment to see my tutor tomorrow.37. click: press or release a mouse button rapidly, as to select an icon (followed by on)Example: When shopping online, you just click the mouse and order what you want to buy.38. tune: a series of musical notes that is pleasant andeasy to rememberExamples: She whistled a happy tune all the wayhome.He was humming a merry tune while cooking.。
译林版英语八下_Unit 4 疑问词 to do和much have to 用法
2022-2023学年八年级英语下册单元模块满分必刷题（牛津译林版）Unit 4 A good read【刷语法】(重点语法提升练)疑问词+to do和much have to 用法1、疑问词+to do一．“疑问词＋动词不定式”结构有两种形式：(1). “疑问词＋to＋动词原形”I don’t know what to say. 我不知道说什么。
Can you tell me how to make a paper boat？你能告诉我怎样做一只纸船吗？(2). “疑问词＋名词＋to＋动词原形”I don’t know which topic to choose. 我不知道选哪个题目。
二．“疑问词＋动词不定式”结构在句子中作宾语、表语等(1). 表语The question is which to choose. 问题是选哪个。
(2). 宾语We must know how to operate the machine. 我们必须弄懂如何操作这机器。
In one of his books, Marx gave some advice on how to learn a foreign language.在马克思的一本书中, 他对如何学习一门外语提出了一些建议。
(作介词on的宾语）注意：“疑问词＋动词不定式”结构经常放在tell, show, teach, learn, know, wonder, discuss, remember, forget, find out等动词(词组）之后作宾语。
例如：The teacher told the students how to do the experiment. 老师教学生如何做实验。
(句中told含有taught的意思）The young woman doesn’t know what to do. 那位年轻女子不知道怎么办。
(句中what不能改换成how）三．“疑问词＋动词不定式”作宾语时, 相当于一个由该疑问词引导的宾语从句。
《酒店服务英语》—16 Other Services其他服务
11. I’d like to join the gym. 我想去健身房。
12. Can you give me more information, please? 你能给我更多的信息吗？
phrases may help you.
Gymnasium
swimming pool stationary bike
Treadmill
yoga t
dumbbell set
Unit 16 Fitness & Swimming 健身游泳
Section B Dialogues
Dialogue 1 • Clerk: Hello, sir. How can I help you? • Guest: I’ve heard that you have the
best gym in this city. • Clerk: Yes. We have all the latest
facilities.1 • Guest: Cool. Do you offer trainer
services along with the gym?2 • Clerk: Sure.
Unit 16 Fitness & Swimming 健身游泳
Section A Warming Up
1. Do you have any hobbies in your spare time? What are they? 2. Can you swim? 3. Have you been to a gymnasium? What can you see in a gymnasium? The following words and
酒店英语(精品课程)unit4-L8
• Homework
Teaching Objectives:
• • •
Ⅰ.Knowledge Objectives(知识目标)：
By the end of this lesson, you should be able to（本
节课你应该学会）
1.spell and pronounce the words on telephone service（拼读关于电话服务的单词） 2.remember some key expressions in the dialogue.
•
• • • •
（记住对话中的重要短语） Ⅱ.Technical Objectives(技能目标)：
1.Obtain the telephone information on asking for leaving a message （获得电话留言的信息） 2.Learn how to make telephone service in English in daily life.
（在日常生活中学会如何用英语进行电话服务）
Task1 Match the words and the pictures
1) hotel
2) wake-up service 3)Message Desk
4) operator
Task2 Match the expressions and their meanings • policy 教育代表团 • extension number 等一等 • Education Delegation 分发 • leaving a message 留言 • give out 分机号 • hold on 政策，规定
6.But I can connect you to his room if you f. 这是酒店的规定，不能泄露客 give me more details. 人的房间号。
新编实用英语综合教程2 -Unit 4 Hotel Service教案
Unit 4 Hotel Services Unit GoalsWhat you should learn to do1.Book a hotel room and services2.Check in /out at a hotel3.Fill in a reservation form4.Fill in a room reservation cardWhat you should know about1.Hotel services in the USA2.Relative clauseSection I Talking Face to Face1.Imitating Mini-Talks2.Acting out the Tasks3.Studying Email Information on the Internet4.Following Sample Dialogues5.Putting Language to UseSection II Being All Ears1.Learning Sentences for Workplace Communication2.Handling a Dialogue3.Understanding a Short Speech / TalkSection III Trying your Hand1.Practicing Applied Writing2.Writing Sentences and Reviewing GrammarSection IV Maintaining a Sharp EyePassage 1 :Information Related to the Reading Passage1. Kinds of hotels in the United States:Places to stay for a short time may be called hotels, hostels, motels or motor hotels, inns, lodges or resorts. Hostels, also referred to as youth hostels, are often for students working away from home. Motels have plenty of parking space and are usually near a freeway or highway. Inns are usually like motels. Lodges and resorts, or resorts hotels, are in the mountains, on the coast, or near lakes.2. Kinds of beds:Beds go by many different names. Starting with the smallest, there are single, twin, double, queen and king size ones. “Long boys”are for exceptionally tall people. At some hotels, queen beds are the smallest size used, so a double room has two of them. Some hotels even offer their guests waterbeds. A rollaway can be moved into a room to sleep an extraperson. Hide-a-beds are sofas that fold out to make beds.Text Welcome to Climer LodgeMiami UniversityOxford, Ohio 45056Welcome to Climer Lodge. We are fortunate to have this beautiful facility to accommodate very special guests from Miami University. In our efforts to serve you, we ask that you note the following:●The resident manager lives in Room 129, near the lobby entrance, and may be reached by dialing 9-5226. Please contact the manager if you have any questions or needs after 5:00 P.M. on weekdays and throughout weekend stays.●On the lower level of Climer you will find an ice machine, a canned beverage machine, a lounge area and kitchenette where coffee and tea and a light continental breakfast are provided.●Lounge Hours:6:00 A.M. to 11:00 P.M. daily. It is a non-smoking atmosphere.●Recreation Center Hours:9:00 A.M. to 10:00 P.M., Sunday through Thursday. 9:00 A.M. to 11:00 P.M. onFriday and Saturday. No lifeguard is on duty in the swimming pool. Parents are required to be present at all times when children are in the pool. No children are allowed in the sauna.●Check-out time is 10:00 A.M. Upon departure, please leave the key in your room.Phone Instructions:●On-campus calls: Dial only the last 5 numbers. No need to dial the 52 prefix.●Local telephone calls: Dial 88, then the 7-digit off-campus number.●AT&T operator-assisted calls (collect, calling card, etc.) —dial 80, the area code(for all long distance calls), then the telephone number.To place an international call: Dial 8+011+Country Code+City Code+Number ●EMERGENCY PHONE NUMBER: PUBLIC SAFETY —911 (Police, Fire, Medical)Language Points1 Explanation of Difficult Sentences1. (Para. 1) We are fortunate to have this beautiful facility to accommodate very special guests of Miami University.Analysis: In this sentence the infinitive phrase to have this beautiful facility ...is used as an adverbial of reason, modifying are fortunate.Translation: 我们很荣幸为迈阿密大学尊贵的客人们提供优美的住宿条件。
旅游英语
English In TourismChinese GardensChapter 1 Practical Communicaton Skills In Travel IndustryUnit 1Qualities of Staff in the Travel IndustryQ1:What is the travel industry?-------Q1:----It’s a service or hospitality industry to promote people-to-people understanding and earn hard currency.Q2:What’s the meaning of multidisciplinary nature of services?Q2:-----enhance the sense of responsibility, to study the new problems with the new theories,to handle the things with correct principles, to keep the healthy mindQ3:What qualities should the people who work in tourism industry have?Q3----psychological quality of balance and stability; strong ability of social negotiation and communication; reliable,modest, concentrated, sympathetic personality,good appearance------As a staff in travel industry, She must.:Serve the tourists heart and soulResists the harmful effects from different parts of the world conscientiously.Observe discipline and abide by the law conscientiouslyFoster good tourist professional moralityHave relatively good linguistic trainingHave broad cultural knowledgeHave graceful bearing---------that means they must make up.Master common service knowledge and skillsHave rather strong abilities of recognition and communication with otherHave abilities to deal with the unexpected thingHave good psychological quality-------that means neither be intoxicated with self-satisfaction , nor disappointed to the coming misunderstanding,complaints, grievances,even the retaliation.Unit 2Skills of ReceptionI.Aim:Make Ss understand which manners a guide should have ,and how to behave.II.Difficulties and Importances:When introducing, ladies or gentlmen,who rising hands first?& inpublic ,if people always need to stand to shake hands with those who is introduced ?& Telephone Manners &dinning mannersIII.Teaching procedure:Step1:As a guide, what manners do you think she or he should have ?(Ss answer it)Step 2:Introduce the regulations about introductions:1.A man is always introduced to a woman2. A young person is always introduce to an older person3. A less important person is always introduce to a more important person.(complicated-------if hard to judge who’s more important,your companies should be introduced to others.)Step 3:Shaking hands :1.a woman should offer her hands first.2.a person should offer hand to the person who is introduced to3.adults offer their hands to children first.Step 4: rising or not ?1.A man should rise when a woman comes into a room for the first time and remain standing until she is seated or leaves the viinity.2.a woman receving a male client in her office may remain seated(risingfor a much older woman)3.In a restaurant, when a woman greets a man in passing,he need merely makes gesture of rising slightly and nodding.---------unless she pauses to speak for a moment, he rises fully and introduces her to others at his table.)4.in a family, both the host and hostess shoul rise to greet each guest.Members in famly should riseas a guest enters the room.------child can sit chatting till the guest introduced to her&him ,they should instantly stand up )5. in public, a woman keeps sitting ,when being introduced to sb at a distance.,nor need she rise when shaking hands with anyong,unless the person is much older,very prominent,or is someone with whom she wants to go on talking.Step5:indoors or out, ladies first?1.Over rough ground, he walks besides her and offers his hand if sheneeds assistance.2.He steps ahead of her to open a car door when she enters it.3.He gets out first and holds the door for her when they arrive,unless shedoesn’t want to wait.4.He precedes her down a steep or slippery stairway.5.He makes the gesture of stepping into a boat first.or off a bus first, tobe ready to help her, unless she prefers that he not do so.6.He steps into a revolving door that is not already moving ahead of awoman,but she precedes him through one that is already moving.7.When getting off an elevator,if in a crowded elevator, whoever isnearest the door gets off first. If not crowded, lady first.Step6: dinning manners(P16----19)Step7:Telephone Manners (action)A. Caller’s manners:Situation 1: To a maid or secretarySituation 2:To a childSituation 3: you recognize the voiceSituation 4:The person you are calling answersB.receiver’s mannersSituation 5:Make a phone call about a party on Sat.eveningSituation 6:Handling a wrong number /a troublesome /obscene call Situation 7: the person being called is inSituation 8:The person being called is on another line /isn’t in Welcome speechIt is made up of three essential parts namely , the salutaion, the body of the speech,and the concluding remarks .Often a greeting ,a brief self –introduction can be included.Think of etiquette not as a strict set of rules, but as a code of behavior, based on kindness and consideration.Farewell speechIt is made up of three essential parts namely , the salutaion, the body of the speech,and the concluding remarksWelcome speech &farewell speech are divided into two kinds,one is formal,another is informal.IV: Homework :Write a welcome speech and farewell speech, each in 150---200 words, and hand in it next week.Unit 3 Hotel1.Classification of the hotels2.Major departments of a hotel3.The marketing for hotelAccording to the target market, size , location ,facilities or ownership, hotels can be classified into different typesTarget market:commercial, tourist and resort propertiesLocation:City center hotels , suburban hotels, resort hotelsSize:Small hotels (<100 rooms), medium sized hotels (100>*<200), large hotels (>200 rooms) Facilities:Full-service hotel, budget hotels,self-catering hotelsOwners:The use of the name of a well-known hotel groupThe benefits of bulk purchasingThe benefits of group marketingInitial and possible subsequent assistance in the setting up and management of operational systems The classifications of the departments or divisions of a hotel are divided by the service offered into Revenue centers and support centersMajor/primary revenue centers:Room division food & beverageGuest telephones laundry/dry cleaningRecreational facilitiesBusiness centersSupport centers:Sale & marketingAccountingEngineeringSecurityPersonnel & trainingThe front office department( shop window/nerve center)Reserv ations,register guests, assign rooms, distribute baggage, store guests’ valuables,provide information, deliver mail & messages , exchange foreign currencies , check room occupancies , check guests out and so on .The main function of the front office department is to support and facilitate guest transactions and services.•pre-arrival•arrival•occupancy•departure•Reservations•Check-in & registration•Mail & information•Uniformed service & baggage handling•Telephone calls & messages•Handling guest accounts•Check-out & bill settlementReception•The reception manager•The reception supervisor•Senior receptionists & receptionistsMaximum revenue&the highest levelof roomoccupancyThe smooth runningof the front deskEach shift of the staff /assigning rooms to guests/Group arrivals /immediate problems or queriesConcierge----- uniformed staff•Head concierge----- opening car door/greeting new arrivals/giving directions /calling taxis •Doorman---- baggage handling for both arriving & departing guests•Concierge & bell staff----running errands / take messagesfor both the hotel staff and the guests/ carry bags to & from rooms /keep the lobby area clear,neat & tidyThe housekeeping department------the backbone of the hotelExecutive housekeeperAssistantsRoom attendants & housemenWake-up service,room service, laundry service , shoeshine service ,baby-sitting service and otherthings for the guests.The food & beverage service------major factor in the hotel operationThe marketing for hotelThe selling conceptFactory -- existing products--- selling &promoting -- profits through sales volumeThe marketing conceptMarket--- customer needs--- integrated marketing---Profits through customer satisfactionUnit 4 Reception in the travel agencyThe travel agency provides suppliers with a link to the public.The range of services of a travel agency includes:Reservation capabilities; travel counseling , itinerary development; travel documents; visas, and certifications; mailing or delivery of travel documents; billing and analysis of travel costs; special services related to travel( tickets for entainment shows, transfers, giveaways, complimentary services);individual client services; post-sale follow-upsThe bottom line of a travel agency is to sell travel products.1.General knowledge of geography , time zones , equipment differences such as aircraft type, differences in service standard by country or suppliers, routings, travel regulations.2.Specific knowledge of reservation procedures,fare construction , fare regulations , ticketing procedured,supplier rules (regarding baggage and denied boarding ) ,reputation of travel suppliers, and conditions at destinations.3.be creative in meeting clients’ needs and develop interpersonal skills todeal with clients of different personalities and persuasionsThree basic needs :SafetyReliability of an accurate information by being an expert Knowledgeable in schedules , routings, lodging, currency, prices, regulations, destinations and all other aspects of travel opportunities. Market researchThe tourist market focuses on existing and potential tourists.Market segmentation:a heterogeneous group of buyers or potential buyers can be divided into more homogeneous groups with relatively similar needs for productsPurpose of travel as criterion:1.relaxation and physical recreation2.sightseeing tours3.Visiting friends and relatives.4. Business travelThe design and exploitation of travel productsTravel products’ characteristics:Intangibility, simultanious pr oduction and consumption,perishability, parity,complementarity,and variabilityThe characteristics create a certain level of interdependence between suppliers and customers, and their interaction shapes the travel experience.The quality of products means :conformance to a predetermined standard based on price and value to the intended market.There are three components underlying quality: design quality; consistent performance;fitness of designThe qualities of a good agency manager:1. Ability to delegate and to control For maximum effectiveness , authority must be based on the strength of personal qualifications and not on the strength of position.2. The ability to make everyone in the office accountable for every duty performed .3. Be an expert on updating information and maintaining a flow of current information through all staff sectionsUnit 5 TransportationGeneral introduction to transportationAt the airportRoad transportation in tourismWater carriers in tourism1. What did the tourism begin with ? And when ?Tourism began with the building of the railroads in the 19th century. The first tour in the modern sense was organized by Thomas Cook in England in 1841.2.Which one has been the fastest growing means of long- distancetransportation ?Why?The largest growth of international tourism has taken place since the introduction of passenger jet airliners which make traveling faster, less expensive and more comfortable.3.What are the most significant distinctions in transport ?Between public and private, inland and international, air and surface ,and of course, between the various modes.4.Which one has high safety record ?-------Train5.Which one has become the main modes of transportation in tourism ?-------- Bus6.What facilities are there int the terminal building ?Immigration, customs, baggage areas, ticket and reservation desks ,rooms, shops , restaurants, and other facilities for the travellers’comfort.7. How many kinds of baggage are there on airlines ?Three: baggage/ luggage; checked baggage; unaccompanied baggage8. How many types of journey are there ?Four: One-way trip; round trip; circle trip; open-jaw trip9.How many types of flights are there ?Four: *nonstop servicewith no scheduled stopover en route.* Direct or through service with one of more intermediate stops en route,while the passenger remains aboard the same plane.*connecting flight with an on-line connection, the passenger changes airplanes, but remains on the same airline.* Stopover flight ,the passengers request a deliberate interruption of a trip at some intermediate point for 12 or more hours.10.Does every passenger can receive same type of service ?Why or why not?Depends on where they sit in the cabin of the plane .11. What is one of the most significant developments in travel transport ? Rental car/ provides flexibility- the freedom to go almost anywhere at any time, and to stop and stay as one pleases.12. How does a car-rental firm work ?In-town,suburban or at airports13. What conditions does a car-rental client have ?Why?A valid driver’s license ; at least 18years old; a major credit card /put down a cash deposit equal to the expected rental amount plus a specified percentage ; personally responsible14. What is the reason of ferry boat service not affected greatly by the airtraffic?Ferry routes tend to be short and comparatively inexpensive. And ferries often operate on routes that are poorly served by air; some destinations are only accessible by ferry.Imperial gardens*Private gardensMonastic GaedensImperial-----( The Summer Palace)in north Chinaprivate-----(Suzhou gardens )in south of the Yangtze River.-------- Linnan style gardens in the Pear River Delta.Monastic------over ChinaCharacteristics:Imperial gardens:buildings are opulent; extensive use of yellow glazed tiles, purple-red walls, white marble balustrade,ornate wood,stone and metal carvings, gilding, lacquering, painting and inlayings show the extravagance;grand and imperatorial .Private gardens:Compact and delicate are their characteristics.they were built within a limited area to achieve a seemingly endless variety of scenes, and through the use of furniture, poems, inscribed tablets and couplets to create poetic atmosphereMonastic gardens:Everywhere in the famous mountains and places.And monastic gardens always locate with lots of restirants and recreational buildings in downtown area,where officials or rich people usually go to burn joss sticks and worship conveniently.First stageYuan (园）For the rulers to enjoy themselves and hunt animals(spring & autumn period)Second stageFor the rulers’amusement parksafter Qin & Han dynasties/ during Han Dynasty of 4hundred years,Chinese Gardens laid the basic foundation for the art of Chinese Gardens , which included the concepts of building gardens and the engineering technology.Such as Janzhang Palace and TaiyePond.It is in the Taiye Pond that there were 3rockery islets,named Penglai, Fangzhang and Yinzhou----- three Taoist islands on which Taoist immortals were said to live.Elements in the gardenHills, waters, buildings and plantsAesthetic concept:A garden’s overall scenery, though constructed by artisans, should look like being formed by nature.----humanbeings unite with the universe.Culture of garden :Hills are valued for their veins and waters for their sources. Man of wisdom takes delight in waters; man of benevolence is delighted with mountains.Plants give the garden a natural touch as well as to add depth to the garden scenery.----Three coldweather friends—Mei flower,pine and bambooThird stage Monastary Gardens1.During Wei and Jin dynasties(206B.C—220A.D)Buddhism prevailed throughout our country: ―Famous mountains under heaven are usually occupied by monks‖.2. In the Yuan Dynasty , the layout of gardens in South China greatly improved .3.The art of Chinese gardens matured in the Tang & Song dynasties..4. The Ming & Qing dynasties have been regarded as the golden age in garden construction.5.In early 1980’s chinese gardens went abroad.Chinese Traditional Culture1.Beijing OperaOriginated in Beijing 2 hundred years ago.On basis of Anhui opera and Hubei opera, and absorbing the strong points of Kun opera and Shanxi opera,it came into being.It has one thousand traditional plays among which 300 ones are constantly performed.Its featured style is that costumes , performing techniques of singing , dialogue, acting and acrobatics.Each character role in Peking Opera has its own face chart.2.Chinese Calligraphy and paintingChinese calligraphy :Zhuanshu, Lishu, Kaishu, Xingshu and Caoshu.Zhuanshu:sealscript. It refers to jiaguwen----Dazhuan.Xiaozhuan is a standardized script. All the later scripts have developed on the basis of this one. Lishu: official script.-----vigorous and unrestrained style; the structures have more changes. Kaishu:regular or model script.Xingshu: running script. Caoshu: cursive script.Four treasures in study: brushes , ink, inkslabs, xuan paper and pigments.*Xuan paper----- sized paper , unsized paper*Ink---inkstick( oil ash, pine ash, lacquer ash)*Brush---- six kinds of hair to make brushes: horse’s mane, rabbit hair, weasel hair, mixture of weasel and goat hair, goat hair and rat hair*Inkslab----antigue and treasured item*Pigments-----water, mineral. (2)Chinese Painting:Three categories----landscape, figure and bird-and flowers.Art form: xieyi school(painting the feeling)Gongbi school( meticulous brush-work)Western painters stress a true-to-life approach,while Chinese painters stress painters’ feeling and the blank spaces .Pigments: water and mineral.Water:flower blue,umber (红棕色），rattan yellow(藤黄）and rouge.（胭脂红）Mineral pigments have colors of mineralgreen,azurite(铜蓝）and cinnabar（朱砂红）3.Chinese Cuisine, Wine and TeaChinese Cuisine----- ranked among the world’s bestColor, fragrance, taste, form and nutrition of food; the technique of cutting and temperature control.5000 different local cooking styles in China.The most popular cookings are those of Sichuan, Guangdong, Shandong and Jiangsu.They may be sub-divided into eight: Shandong, Hunan, Sichuan, Fujian, Guangdong, Jiangsu,Zhejiang and Anhui cuisine.1.Guangdong cuisine: exquisite, taste and tenderness. Eating all kinds of birds,animals, worms and snakes.Dragon and Tiger Locked in Battle is the most famouse snake dish.2.Beijing cuisine: is much influenced by the cuisine of Forbidden City, the minorities and Shandong. Oily,salty and spicyBeijing Roast Duck Bear’s paws,Birds neat, Shark’s fin, Mutton Hot Pot3. Sichuan cuisine:popular, fiery dishesSmoked Duck with Green Tea Flavour,Hot sauce4. Shandong cuisine: original flavour ,taste without being greasy, crispness and tendernessFried Yellow- River Carp in Sweet-Sour Sauce,Dezhou braised Chicken5. Jiangsu cuisine:light seasoning,less ingredients,and slightly sweat taste.Begger’s Chicken, Steamed Hilsa HerringChinese WineMaotai Liquor-----2100 years , in the town of Maotai in the northwestern part of Renhuai county,Guizhou Province.(sorghum & wheat)Fen Liquor ---1500 years , in the Apricot Blossom Village in Fenyang County of Shanxi Province.(barley& peas)Bamboo-Leaf Green Liquor----is made by immersing bamboo leaves and dozen of medicinal herbs in Fen Liquor.It can improve health and cure diseases such as heart trouble, high blood pressure and arthritis.Shaoxing Wine----- 2000 years.---one of the best and mildest intoxicants. It has won several gold medals in the international fairs since 1920s.Chinese Tea:Six major types: green tea, black tea, oolong tea, white tea, scented tea and tea lumps.Green tea---the longest historyand varieties.Longjin Tea, Maofeng Tea , Yinzhen Teaand Yunwu TeaBlack tea----renowned the world over.,thoroughly fermented.Oolong tea--- the freshness of green tea andd the fragrance of black tea---- the most precious. White tea is as white as silver.Silver Needle and White Peony are the famous varieties.Scented tea---smells of flowers---- green tea be scented with flowers.Tea lumps---black tea or green tea is pressed into brick, cake or ball shaps .onious color.4.Chinese Arts and Crafts7000 years or more.3000B.C.----1500B.C.--- potted wares and jade carvings18thB.C.---12thB. C. ---bronze castingThe principal decorative arts in China:Pottery, jade carving, metalwork, lacquerware, furniture design and textilesJade carving---18th B.C. ---- jadeite, nephrite---differ in both chemical composition and crystalline structure.Both jadestone types may be white or colorless, but colors such as red, green , and gray may occur owing to the presence of iron, chromium(铬）and so on .jadeite of an emerald-greenhue is highly prized variety.Nowadays the centers of jade carving in China are in Suzhou, Xi’an and ShanghaiPottery glazes were developed in China before the end of the 2nd millennium BC, and porcelain was developed by the 6th century AD, more than 1000 years before its discovery in Europe.In more than 2000 years ago bronze vessels weremainly used on occasions for ceremonial, religious, or funerary purpose.4. Lacquerware----Zhou dynasty (1111B. C. ---255B. C.)----lacquer served for the decoration of carriages, harnesses, bows and arrows,etc.Today the best lacquerware is made in Yangzhou , Jiangsu.Cloisonne---- 5th A.D.----the making of enamels.2.The Cloisonne（景泰蓝）----Tang dynasty(618—907)--- the art of cloisonne is called Jingtai Blue because the craftsmanshi reached its high level in the reign of Jingtai in the Ming Dynasty. Embroidery--- Guangdong, Sichuan, Hunan and Su zhou3. Embroidery---2000years----four schoolsGuangdong , Sichuan , Hunan and SuzhouSuzhou-style embroidery has the characteristics of fineness, smoothness ,subdued and harm5. special Souvenirs1. Snuff bottle2. Ivory3. Carpet4. Kites5. Silver and gold inlaid jewelry6.Dough sculpture7.batik8.silk products9. rattanSkills and Techniques of Tour Guiding1.Narration in a matter-of-fact mannerTo narrate sth succinctly according to its order, logical organization and the relationship between cause and result is called narration in a matter-of-fact manner.Its purpose is to introduce the place or scenery in brief,clear and straightforward language to visitors.Liulichang Cultural Street ------the Antique Shops StreetThere is an ancient street of culture in Beijing called Liulichang Cultural Street. The street has a long history. Early in the Y uan Dynasty (1271-1368), the government began to build kilns of glazed tiles, kilning colored tiles for the use of imperial families, hence the name of Liulichang.During the reign of Emperor Qianlong (1736-1795) in the Qing Dynasty, there were more than thirty bookstores there and some shops for other trades, such as curios, drawing paper, calligraphy mounting pictures and the four treasures of study.After 1949, and especially in recent years, the government has attached great importance to the development of Liulichang.Through the reorganization and merger of shops, Liulichang still remains as attractive as it was before.2.Introduction with a focus on key eventsIn order to deepen tourists’ impressions of the place ,the characteristics of the scenic spots and features that are different from others are introduced. For instance, in introducing Xian to visitors,a capital city of 11 dynasties in history; more than 2000 years history; Silk Road started from here;the Terra-Cotta Warriors and Horses of Qin; the Big wild Goose Pagoda and the Small Wild Goose Pagoda ,Tumulus of Qinshihuangdi ;Lotus Flower Garden and many others are the key events to be introduced. Apart from that, seven ancient capitals in China can be mentioned to help visitors understand of China, such as ,Beijing, Luoyang, Kaifeng,Anyang,Nanjing ,Xian and Hangzhou.3.A section-by-section explanatory introductionA very brief account of the place the visitors are going to should be given in advance so that the visitors can have a rough idea of the place before visiting the place in person.Palace Museum---Forbidden CityTime and dynasty when it was built, the area it covers, the layout of the museum, the key halls,the use of the Palace and the important cultural articles in the Palace.4.Introduction spurred by beautiful sceneryIt is initiated by a beautiful scene. Introducing in this manner makes the introduction natural, vivid, impressive and convincing.5.Question-and-answer introductionThis type of introduction avoids the danger of falling into soliloquy. A tour Guide should make the most of questions and answers in his introduction to mobilize the listeners’ initiative and enliven the atmosphere as well as exchange ideas with visitors.(question-raising/ question-answering)To a Greek tourist :do you know how many people are there in Beijing ?---If you know the population of greece, you know the population of Beijing.----Beijing has a population of more than ten million.(The tricky statement would definitely make tourists burst into laughter.)bination of factual information with abstract reasoningIn the process of explanation, the tour Guide should occasionally introduce some historical stories, folk legends or customs, as they are called.That means ,the tour guide should introduce the beauty of the place or the attraction of the scenery in very vivid language, or again by adding some legendary stories to attract visitors.The Forbidden City occupies an area of 720,000 square metres and a construction area of 150,000 square metres. It is tremendously large but was not only for the Emperor himself. It was in reality a city within a city. A legend is that the Jade Emperor in Imperial Palace of Heaven possesses 10,000 rooms ,so the Emperor while on earth was not allowed to own more than that number of rooms. That’s why there are 9,999.5 rooms in the Forbidden City.7.Traced analogy between two eventsUsing comparison to introduce sth new by mentioning it in connection to sth familiar is called the method of tracing analogy between two events.(同类比拟法）Such as forbidden City----- the White House in the United States of America/Buckingham Palace in EnglandThe Great Wall----- the Greek Guardian City8.Lecture on specific topicsBefore the tourists visit some certain place, the tour guide should give some systematic lectures on some specific topics.9.Suspension-creation methodIt means that the tour guide occasionally raises some provocative questions to arouse tourists’ interest.For example,when visiting the forest of towers ,after introduction of history,legend and beautiful scenary,the guide can ask tourists to count the number of the towers.10.Elicitation with no explanationTo achieve an even better result, the tour Guide can provide tourists with some cues or hints, and can let them see and judge by themselves before giving them the correct answer.11.Leading someone to a fascinating vistaThe tour guide should try his or her best to create an artistic conception from time to time to help establish an association and to better enjoy the real beauty of a scene.for instance, when visiting Taihu lake,the stone of Lake Tai is characterized by its transparency, wrinkles, leakage, and thinness.(皱、漏、瘦、透)If the tour guide poured one bucket of water from the stone, the water would come down along its crevices as if a group of dragons were spitting water from their mouths; if a fire were made under the stone, the smoke would come up through its numerous holes as if a group of dragons were spitting smoke upward simultaneously.12.The giving of a crucial touch to a pictureThe tour Guide should point out the most essential magnificence or importance of a matter and thereby help tourists appreciate its mystery.Many other visitors kneeling and burning incense,a question should be asked by the tour guide: Why are they burning incense, why praying ?‖By burning incense, prayers can get in touch with the god in heaven, because when the smoke is floating upward, the prayers float with it and the god can hear their praying. This is the means by which prayers on earth can pass as massages to the god. This is the secret of burning incense. Said with solid judgment--- 言之有理Argued with illustrative examples 言之有物Supported with evidence 言之有据Reasoned with feeling 言之有情Expressed with vitality 言之有趣Expanded by humour 言之有神。
酒店情境英语-客房服务
17
G: Ok. Thank you very much.
H: You are welcome. I’m sorry to have disturbed you, sir. G: That’s all right. Good-bye. H: Good-bye, sir.
7
案例十七分析
• 本例反映酒店管理上的问题： • 1、员工培训方面，管理人员片面强调服务员执行规定和 按程序操作，没有把服务上的灵活性告诉他们，一切规范 和程序的根本是保证质量，因此制定各种规范和程序的惟 一依据是在客人的立场上为客人考虑。一味强调程序固然 能在一般情况下保证大多数客有满意，毕竟还有一部分客 人特殊需求不在规范之内。甚至可能与酒店服务程序有悖。 只有那些特殊需求是合理的酒店应予以尽量满足。 • 2、服务员在工作中一定要灵活机智处理每件事情，绝不 能麻痹大间造成不好的后果，减少酒店潜在客源。
12
Besides room cleaning, the housekeeper ought to check the consumption of the expendables in the room, such as things in the mini-bar, and make necessary supply timely. 除了房间打扫，客房服务员还应该检查房间物品 的消费，例如冰箱，及时补充。 If there is anything wrong in the room, he should firstly inform the captain, who will decide which department ought to be reported to.
酒店英语2_Unit4
Task 3 Have you ever been to a banquet? What
preparations do we need to make for a banquet? Discuss with your partner.
Suggested Answer
Yes, I have been to some banquets. To
decoration at the center.
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Unit 4 Banquet Service
Reading
Banquet Service
3 Table service at banquets will always be formal and will
follow specific rules set down by the Food and Beverage Manager. Many of these rules also apply to the service in public dining rooms. When there is a large number of guests at a banquet, staff will be trained to serve quickly but elegantly so that guests receive the different courses at about the same time but will be
made to feel that they are being individually served.
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Unit 4 Banquet Service
《新编实用英语二》Unit4 Talking
5.renovate v. [ ‘renəveit ] 更新,革新,刷新
make brighter and prettier 6.renovation n. [ .renə‘veiʃən ] n. 革新,刷新,修理
the act of improving by renewing and restoring *The hotel will reopen next week after its￡1 million
Oh, yes, we do. G: Good. I would like to have a non-smoking room.
h
15
I Would Like to Book a Double Room
R: There are many non-smoking room available in our hotel. May I have your name, please?
h
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2. Warming up for the new class
When you travel, most often you have to make reservations at a hotel, therefore you must know how to book a hotel room and how to check in or check out at a hotel. They are quite useful and important pieces of information and this unit will tell you how.
back
h
5
Sample 1
Holiday Hotel Guest Services Guide
酒店英语
Page 4
lead [美] [lid ] 美 及物动词 vt. & 不及物动词 vi.
LOGO
1.带路 领路, 指引 I'll lead; you must follow me.我带路 你一定得 带路, 领路 我带路, 带路 我带路 跟着我。 跟着我。 2.领导 指挥 Who is going to lead?谁来领导 领导; 谁来领导? 领导 谁来领导 3.领先 He leads the class in mathematics.在数学方面 他是全班第一。 领先 在数学方面, 在数学方面 名词 n. 1.领导 榜样 He is one of leads we should learn.他是我们应该学习的榜样之一。 领导; 他是我们应该学习的榜样之一。 领导 他是我们应该学习的榜样之一 2.领先 占上风 3.主角 主要演员 He's playing the lead in the new play. 领先; 主角, 领先 主角 他在这出新剧中担任主角。 他在这出新剧中担任主角。 4.线索 超前量；领先的距离 电线；导线. 铅 线索5.超前量；领先的距离8.电线；导线 线索 超前量 距离 电线 形容词 adj.
listed share 上市股份 上市股份...listing 上市；挂牌 上市；挂牌...listing agreement 上市协议
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Desired 渴望的,想得到的 形容词 adj. 1.渴望的 想得到的 渴望的 desire 及物动词 vt.
LOGO
1.希望 渴望 We all desire happiness and health.我们都想得到幸福和 希望, 希望 我们都想得到幸福和 健康。 健康。 They greatly desired to come to China.他们非常想到中国来。 他们非常想到中国来。 他们非常想到中国来 2.要求 请求 The workers desire better working conditions. 要求, 要求 工人们要求更好的工作条件。 工人们要求更好的工作条件。 名词 n. 1.愿望 欲望 心愿 Failure only intensified my desire to succeed. 愿望, 欲望, 愿望 失败反而使我增强了获得成功的欲望。 失败反而使我增强了获得成功的欲望。 She has a desire of climbing mountains.她想去爬山。 她想去爬山。 她想去爬山 2.希望，渴望，欲望，强烈追求 希望，渴望，欲望， 希望 3.请求，要求，祈求 请求，要求， 请求
unit 4 hotel english 酒店英语
1. laundry /ˈlɔːndrɪ/ 1.N-UNCOUNT Laundry is used to refer to clothes, sheets, and towels that are about to be washed, are being washed, or have just been washed. (待洗、正在 洗或刚洗过的) 衣物 例： I'll do your laundry. 我会给你洗衣服的。 ...the room where I hang the laundry. …我晾衣服的房间。
deposit account存款帐户；储蓄存款
spare /spɛə/ 1.ADJ You use spare to describe something that is the same as things that you are already using, but that you do not need yet and are keeping ready in case another one is needed. 备用的 例： If possible keep a spare pair of glasses accessible in case your main pair is broken or lost. 如有可能留一副备用眼镜以防你常用的那副打碎或丢失。 He could have taken a spare key. 他原本可以带上一把备用钥匙的。
opposite PREP If one thing is opposite another, it is on the other side of a space from it. 在…对面 例： Jennie had sat opposite her at breakfast. 吃早餐时，珍妮已坐在她的对面。
新编实用英语综合教程二unit4hotelservice.1 推荐
4) I’m Awfully sorry. Tom: I’d like to book a single room for two nights.
What You Should Know About
1. Hotel services in the USA 2. Relative clauses
Talking Face to Face
Section Ⅰ
Section Ⅱ
Being All Ears
Section Ⅲ
Contents
Section Ⅴ
Appreciating Culture Tips
Section Ⅳ
Maintaining a Sharp Eye
Trying Your Hand
Section Ⅰ Talking Face to Face
Imitating Mini-talks
Speak and Recite
Acting out the Tasks
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Unit | Four
3) Would you please show me your passport? Catherine: I would like to stay in this hotel for a couple of days.
Receptionist: Welcome. Would you please show me your passport? Catherine: Here you are.
Receptionist: I’m awfully sorry. We don’t have any room available now. Tom: No problem. I’ll try some other hotels nearby.
新职业英语酒店英语Unit 4
training, find joy in giving guests pleasant surprise and thus find
their own value of life in serving others.
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Unit 4 Information Desk
Reading
Bird’s Nest
Tian’anmen Square
Water Cube
Potala Palace
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Unit 4 Information Desk
Warming-up
Task 2 Write the Chinese names for the following
2 3 4
6
7 8
Home
Unit 4 Information Desk
Warming-up
Task 1 Match the scenic spots in the box with their
corresponding pictures.
Oriental Pearl Tower
Temple of Heaven
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Unit 4 Information Desk
Reading
impression
n. 印象
e.g. My first impression of him is favorable.
我对他的第一印象不错。 e.g. I got a bad impression of Linda’s boy friend because of his bad table manners. 我对Linda的男友印象不太好，因为他吃饭时没规矩。
新编实用英语综合教程第二册unit4课后练习答案
新编实用英语综合教程第二册unit4课后习题答案P56-11. day2. staying3. a week4. a room5. charge6. hotel cost7. deposit8. beforeP56-21. I have a reservation with you2. may I have a look at your passport3. would you please fill out the registration from4. Here is the key to Romm 5012 and the key card5. The bell -man will show you the wayP57-31.I would like to check out2. You checked in three days ago3. How much is the rate per night4. How are you going to pay , in cash or by credit card ?5. Here is the change , $ 23P58- 31. fire2. 3:103. reporters4. on fire5. at the windows6. firefighters7. burns8. hospital9. guests10. causeA篇迈阿密大学克莱姆宾馆住宿指南欢迎您入住克莱姆宾馆，我们荣幸地向迈阿密大学尊贵的客人提供优美的住宿条件。
在我们向您提供服务期间，我们提醒您注意以下事项：* 客房部经理住在大厅入口旁的129室，您可以拨打9-5226与他联系。
平时每天下午5:00以后，以及周末期间，您若有问题和要求，请与客房部经理联系。
*在旅馆底层有冰箱，灌装饮料机，休息区和小厨房，那里提供咖啡，茶和欧洲大陆淡清早餐。
* 休息区开放时间：每天造成6:00至晚上11:00点。
Unit4-Section A 新视野英语教程第三册 Unit4 Text A
Uneasy不安心的 Remain仍然是 Pray祈祷 Enormous巨大的 Shockwave冲击波 Neighboring邻近的 Explosive爆炸的 Foundation基础 Remarkable显著的 >>>more
Phrases and Expressions What’s up? hang up wake up on top of get moving
spirit?
from all walks of life
What does Wenchuan Earthquake tell us?
(2)life can end suddenly. But it
__a_l_s_o_s_h_o_w__s__th_a__t _w_e__C_h_i_n_e_s_e__
reference
Main Idea
The narrator tells us a defining moment in his career. As a firefighter, he attached great importance to (重视)the “ gas investigation”, as the Dispatched called it. He woke up his colleagues and conducted a careful investigation of the reported area. He found that there was a real natural gas leak（天然气泄漏）, and he took immediate action. He asked help from the Dispatch （调度员）and from the police.
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▲ Notes:
1. make up the room 2. request; on request 3. Shall I get you a doctor? 4. tidy up ( would you tidy up a bit in the bathroom?) 5. We do appreciate your putting our room first. I do think that you could make up our room first.
home
▲ Background information
A laundry-damaged coat A laundry worker is working
home
▲ Background information Laundry room
home
Useful words and expressions
▲ Listening activities
1. Listen to the tape twice and answer the following questions. （1） The guest complains that _________________. （2） The guest complains that_________________. （3） The guest complains that __________________. （4） The guest thinks that ___________________.
() vacuuming the carpet () answering phone calls and taking messages for the guest () cleaning the bathroom () replacing the toilet needs () drawing the curtains close () providing such things on requests as blankets, extra beds, etc. ()hanging the DND sign outside the room after cleaning. ()opening the windows.
▲ Learning objectives
1. Students are required to get familiar with the laundry service and common laundry complaints. 2. Students are required to know how to deal with guests’ complaints and offer a quality service. home
▲ Assignments
A discussion after class: Try to find out other situations at the time of roomcleaning, the focus is to put in the problem-solving, and hand in your discussion report.
▲ Background information:
1.What is Tu the tools used for cleaning the room
trolley
mops and detergents
sheets and mattress
▲ Language point: key sentences (2)
8) Could you come back in three hours？ 你能不能过3小时再来整理？ 9) Certainly, madam. I'll let the overnight staff know． 当然可以，女士。我会转告夜班服务员。 10) Would you tidy up a bit in the bathroom？ 请整理一下浴室好吗？ 11) I've just taken a bath and it is quite a mess now． 我刚洗了澡，那儿乱糟糟的。 12) Besides, please bring us a bottle of just boiled water． 此外，请给我们带瓶刚烧开的水来。 13) It's growing dark．Would you like me to draw the curtains for you？ 天黑下来了，要不要我拉上窗帘？ 14) Is there anything I can do for you？您还有什么事要我做吗？
Topic 2 Laundry service (2 periods)
▲ Learning procedures
1. Background information introduction 2. Discussion & presentation 3. Listening activities 4. Notes 5. In- class exercises 6. Further development activities 7. Assignment
“do”在这两句中是强意词，强调其后的主要动词（注意：do不可修饰情态 动词）。这种强调结构只用在肯定句及祈使句中，用与祈使句时，表示强 意请求，而不表示命令。
▲ Language point: words & phrases
trolley oblige appreciate towel disturb turn-down mess on request to throw off toilet needs to tidy up n. 手推车 v. 答应……请求；使满足 v. 欣赏 n. 毛巾 v. 打扰，干扰 n. 做晚床 n. 混乱，混杂 按需，根据需要 扔掉；摆脱 卫生用品 整理；打扫
2
▲ Learning objectives
1. Students are required to know the importance of room cleaning to a hotel.
2. Students are required to know the types of work in this section. 3. Students are required to know the steps of cleaning the room.
Unit4 Housekeeping
Topic 1 Cleaning the room
▲ Learning procedures
1. Background information introduction 2. Listening activities 3. Notes 4. Language points 5. Further development activities 6. Exercises 7. Assignments
doorframe
rubber gloves
curtain
▲ Listening activities
Listen to a conversation carefully and say whether following statements are true or false. A floor supervisor is explaining to a new chambermaid how to clean a room. Check what a chambermaid should do when cleaning the guestroom.
洗衣 浆洗 缩水 褪色 烫 手洗 机洗 干洗 污渍 漂白 Laundry Starch Shrink Color-fast Iron/press Hand wash Machine wash Dry-clean Stain Bleach
毛衣 西装 裤子 大衣 女衬衣 领带 背心
Sweater Suit Pants Overcoat Blouse Tie Vest
▲ Language point: key sentences (1)
1) Housekeeping. May I come in？ 我是客房部的，可以进来吗？ 2) When would you like me to do your room, sir？ 您要我什么时间来给你打扫房间呢，先生？ 3) You can do it now if you like． 如果您愿意，现在就可以打扫。 4) I would like you to go and get me a flask of hot water． 我想请你给我拿一瓶开水来。 5) I'm sorry that your flask is empty． 很抱歉您的水壶空了。 6) May I do the turn-down service for you now？ 现在可以为您收拾房间了吗？ 7) Oh, thank you. But you see, we are having some friends over． 噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。
▲ Background information
1.Teachetr’s introduction to the laundry service. 1) Laundryman comes to the guest room to collects laundry. 2) Guest fill in the laundry list. 3) After laundry, clothes will be delivered to the guest room. 2. Laundry service types. 1) Same-day service (collected by 11:00; returned on the same day.) 2) Express service (collected all day and returned within four hours; with 50% extra-charge) 3) Next day service (collected after 11:00; delivered before 19:00 next day. 4) Express pressing service (collected all day and returned within 1 hour.)