民航客舱服务英语--unit 7
民航客舱服务实用英语 Unit
Warm-up
1、What is the cabin attendant doing in the picture 2、Is the preflight check important Why 3、Before the passengers board the aircraft, what should cabin attendants check
lavatory amenities 厕所便利 设施 smoke detector 烟雾探测器 window shade 遮光帘 oven 烤箱 water heater 煮水器 boarding music 登机音乐 hand baggage 手提行李 assigned seat 指定座位 fire extinguisher 灭火器 megaphone 扩音器
seat pocket 椅袋 emergency equipment 紧急设 备 checklist 检查单 entertainment system 娱乐系 统 call button 呼唤铃 audio 音频 demonstrator kit 示范包 life jacket 救生衣 seat belt 安全带 tray table 小桌板
医学资料
• 仅供参考,用药方面谨遵医嘱
Usefyl Expressions
1、I wonder if you can help me check equipment on board. 2、Make sure all equipment is secure or in position available and serviceable. 3、I've just checked all in-flight aocuments. 4、Please help me check entertainment system. 5、I've just finished checking the demonstrator kits. 6、I'm going to check the galley. 7、I've just aranged the magazines and newspapers in good order. 8、It's time to switch on the boarding music.
航客舱服务实用英语Unit
Informative elements: The welcome message provides essential information about the flight, so as the flight number, destination, and estimated time of arrival It also includes information about medical services, in light entertainment options, and any announcements that will be made during the flight
Other service requirements
Customer relationships
The ability to establish and maintain positive relationships with passersby, being friendly and approachable while also being attentive to their needs and requests
02
Cabinet services
Order service
01
Ordering food and drinks
The ability to understand and communicate a variety of food
and drink orders from passersby, including special dietary
04
Introduction to Cabinet Entertainment
Facilities
Unit7航空服务英语
Lesson1 Airport Announcement
Task① There are several pieces of airport announcement, please listen to the following announcements and complete the blanks.
Lesson 2 Public Address System（客舱广播）
Words Study:
Task③ Listen and write down the words you hear. 1、 _f_li_g_h_t _a_tt_e_n_d_a_n_t ______ 2、__fa_s_t_e_n_____________ 3、__c_a_rr_y_-o_n__it_e_m________ 4、__p_u_rs_e_r_____________ 5、__w_i_n_d_o_w_s_h_a_d_e_______
Байду номын сангаас
呼唤铃
Lesson 2 Public Address System（客舱广播）
Words Study:
Task② Please remember the new words as quickly as you can! Then
write down the Chinese for each word.
恶劣的天气状况
Lesson1 Airport Announcement
Words Study:
Task② Please remember the new words as quickly as you can!
Then write down the Chinese for each word.
Unit 7 Air Cargo Transport
Unit 7 Air Cargo Transport—Part A
Commodity Classification Rate (CCR)
Commodity classification rates, also known as class rates, are published for particular commodities from a specified point of origin to a specified destination point and are usually shown in Surcharged (S) or Reduced (R). Class Rates take precedence over General Cargo Rates regardless of comparisons.
Unit 7 Air Cargo Transport—Part A
• Baggage Shipped as Cargo For carriage of baggage shipped as cargo (excluding machinery,
jewelry, cameras, merchandise and salesman samples), 50% of normal GCR will apply, and such baggage is subject to a minimum charge for 10 kg. This rate is applicable only when passengers travel to IATA area 2 and area 3. The baggage must be delivered to the carrier no later than the passenger’s departure date, and the passenger or his agent is responsible for customs clearance.
民航客舱服务英语作文范文
民航客舱服务英语作文范文Chapter 1: IntroductionCivil aviation cabin service plays a crucial role in ensuring passengers' comfort and satisfaction during their flight experiences. This paper aims to explore the various aspects of cabin service in civil aviation, including its importance, challenges faced by cabin crew, and strategies to improve passenger satisfaction. By understanding the significance of cabin service, it becomes possible to enhance the overall travel experience for passengers.Chapter 2: Importance of Civil Aviation Cabin ServiceThe cabin service provided by airlines is essential for creating a positive experience for passengers. It involves ensuring safety and security, providing quality meals, offering entertainment options, and maintaining cleanliness. Cabin service is not limited to merely serving meals and drinks; it extends to making passengers feel comfortable, addressing their needs promptly, and ensuring a pleasant journey. It directly impacts customer satisfaction, loyalty, and even the reputation of the airline. Therefore, it is crucial for airlines to invest in training cabin crew and constantly upgrading their cabin services.Chapter 3: Challenges Faced by Cabin CrewCabin crew members face numerous challenges when delivering quality cabin service. Firstly, they have to deal with diverse passenger needs and preferences. Some passengers may require special assistance, while others may have dietary restrictions.Additionally, cabin crew must manage conflicts among passengers and handle emergency situations effectively. Moreover, cabin crew often work long hours, deal with jet lag, and face challenging working conditions. All these factors make the job of cabin crew demanding and require them to possess excellent interpersonal and problem-solving skills.Chapter 4: Strategies to Improve Passenger SatisfactionTo enhance passenger satisfaction, airlines can implement several strategies. Firstly, airlines should ensure that their cabin crew members receive comprehensive training to enhance their service skills. This includes training in communication, conflict resolution, and emergency response. Secondly, airlines should regularly upgrade their onboard facilities to meet passengers' expectations. For example, providing comfortable seating, modern entertainment systems, and offering a variety of high-quality meals can significantly improve the overall travel experience. Lastly, airlines should take passenger feedback seriously and make necessary improvements based on suggestions received. This will demonstrate that the airline values its passengers' opinions and strive to enhance their experience.In conclusion, civil aviation cabin service plays an integral role in ensuring passengers' comfort and satisfaction during their travel experience. By understanding the importance of cabin service, exploring the challenges faced by cabin crew, and implementing strategies to improve passenger satisfaction, airlines can elevate the overall travel experience for passengers. This will result in increased customer loyalty and positive word-of-mouth, ultimatelybenefiting the airline's reputation.Chapter 5: Training and Development for Cabin CrewComprehensive training and development play a significant role in equipping cabin crew with the necessary skills and knowledge to provide excellent cabin service. Airlines should invest in implementing training programs that cover various aspects, including safety procedures, customer service, communication skills, and conflict resolution. These training programs should be conducted regularly to keep cabin crew updated with the latest industry standards and best practices.To ensure the effectiveness of training programs, airlines can use a combination of theoretical and practical training methods. Theoretical training can be conducted in classrooms or online platforms to provide cabin crew with the necessary knowledge about emergency procedures, regulatory requirements, and passenger service. Practical training can be conducted in simulated environments, such as mock cabins or emergency evacuation drills, to enhance cabin crew's ability to handle real-life situations efficiently.Additionally, airlines should focus on developing cabin crew's interpersonal skills. Effective communication and conflict resolution skills are crucial for cabin crew to address passenger needs, manage conflicts among passengers, and handle challenging situations. Training programs can include role-playing exercises and scenarios to help cabin crew practice their communication and problem-solving skills.Chapter 6: Enhancing Onboard FacilitiesTo improve passenger satisfaction, airlines should continuously upgrade their onboard facilities. This includes investing in comfortable seating arrangements, spacious legroom, and adjustable headrests to ensure passengers have a pleasant and comfortable journey. Airlines should also provide a variety of entertainment options, such as in-flight movies, music, and games, to cater to different passenger preferences.Moreover, the quality of onboard meals is an important aspect of cabin service. Airlines should consider offering a wide range of meal options to accommodate different dietary preferences and restrictions. Collaborating with renowned chefs or partnering with local food establishments can further enhance the quality of onboard meals.Maintaining cleanliness and hygiene onboard is another crucial factor in improving passenger satisfaction. Airlines should establish rigorous cleaning protocols and ensure that cabin crew members regularly clean and disinfect the cabin. Additionally, providing amenities such as blankets, pillows, and personal hygiene products can contribute to a more pleasant journey for passengers.Chapter 7: Listening to Passenger FeedbackOne of the most effective ways to improve cabin service and enhance passenger satisfaction is to listen to their feedback. Airlines should encourage passengers to provide feedback throughvarious channels, such as online surveys, feedback forms, or social media platforms. This feedback can provide valuable insights into areas that require improvement and help airlines identify trends and patterns.Airlines should take passenger feedback seriously and use it as a basis for making necessary improvements. This can include addressing specific issues raised by passengers, implementing changes suggested by them, or introducing new services based on their preferences. Regular communication with passengers, such as through newsletters or email updates, can also help keep them engaged and informed about any enhancements or changes made to the cabin service.Chapter 8: ConclusionEnhancing cabin service in civil aviation requires a holistic approach that encompasses training and development for cabin crew, upgrading onboard facilities, and actively listening to passenger feedback. By investing in comprehensive training programs, airlines can equip cabin crew with the necessary skills and knowledge to provide excellent service. Upgrading onboard facilities, such as seating arrangements, entertainment options, and meal quality, can significantly improve passenger satisfaction. Lastly, actively listening to passenger feedback and making necessary improvements based on their suggestions will demonstrate that the airline values customer opinions and aims to provide an exceptional travel experience.By implementing these strategies, airlines can elevate the overalltravel experience for passengers, resulting in increased customer loyalty, positive word-of-mouth, and a strong reputation in the industry. Cabin service is not just about serving meals and drinks; it is about creating a comfortable and memorable experience for passengers throughout their journey.。
民航客舱服务英语教程课件
New words expressions
1. Flight attendant stewardess/steward
2. Purser
chief purser
3. Boarding card/pass
4. Rucksack
旅行用帆布背包
Do you think how to become a qualified flight attendant？
A qualified flight attendant
should be friendly, warm-
hearted, patient, helpful,
optimistic,
industrious,
intelligent, confident, courteous
and careful.
The questions met on board.
1. A passenger can’t find his seat. How would you help him? 2. A passenger wants to siቤተ መጻሕፍቲ ባይዱ together with her friend in 6A.
7. aisle seat window seat
过道座位 窗户座位
Group role-play
After watching the movie, please make up the following dialogues.
1). A man who is sitting in economy class wants to move to the first class or business class as he thinks it’s too noisy and crowed here. A flight attendant comes up to help him.
乘务英语综合教程unit 7
Language Points
10 Children’s meals are soft, easy-to-chew foods. Foods that may cause choking or are highly seasoned are avoided. Two percent milk and juices are available onboard the aircraft. Baby foods are also provided. Varieties include strained fruits, vegetables and meats.
Language Points
7 In-flight meals are prepared by catering companies in each city to which the flight goes, and the contents of the meals will vary from one place to another, although the broad structure of the menu will remain the same. The same caterer supplies all flights originating in the base city so the contents of each type of meal are the same whatever route is being flown. On the other hand, flights originating at foreign stations will have meals whose contents vary from one place to another.
客舱服务 航空英语
客舱服务航空英语In-flight ServicesPassenger: Hello, I would like to know more about thein-flight services.Cabin Crew: Of course! We offer a range of in-flight services to ensure a comfortable and enjoyable journey for our passengers. Our services include in-flight meals, entertainment options, and duty-free shopping.Passenger: That sounds great. Can you tell me more about the in-flight meals?Cabin Crew: Certainly. We offer a selection of hot and cold meals, including special dietary options such as vegetarian, vegan, and gluten-free meals. Passengers can also pre-order their meals to ensure their preferred choice is available.Passenger: What about the entertainment options?Cabin Crew: We provide a variety of entertainment options including movies, TV shows, music, and games. Passengers can enjoy our in-flight entertainment system onpersonal screens or through our Wi-Fi network on their own devices.Passenger: That's good to know. And what about duty-free shopping?Cabin Crew: We have a duty-free shopping catalogoffering a range of products including cosmetics, fragrances, jewelry, and electronics. Passengers can make their purchases during the flight and have them deliveredto their seats.Passenger: Thank you for the information. Now, can I ask about the in-flight service in Chinese?空乘人员：当然可以！我们提供一系列的客舱服务，以确保乘客在旅途中享受舒适愉快的体验。
航空服务英语口语教程课件Unit 7
Speaking Tasks
Extended Reading
Extended Reading
Extended Reading
New Words and Expressions
Extended Reading
F F T F F T
Extended Reading
Professional Terms for Further Study
the tray for smaller objects. P: Do I need to take my laptop and camera out of the bag? O: Yes, you do. Also please take off your hat, coat and boots. (As she walks through the gate, the alarm goes off.) O: Please step forward. Do you have anything in your pockets—keys, cell phone, or coins? P: No. O: Please raise your arms and turn around. You should also take off your watch. P: Oh, right! O: Checking’s done. Thank you for your cooperation. P: By the way, can I go out again after passing through security? O: Of course, please use that staff passage if you want to go out. But remember, you have to go through the security
民航客舱服务英语作文高中
民航客舱服务英语作文高中Title: Airline Cabin Service。
Airline cabin service plays a vital role in ensuring a pleasant and comfortable journey for passengers. From the moment passengers step on board until they reach their destination, cabin crew members strive to provide excellent service and ensure the safety and well-being of everyone on the aircraft.Firstly, the cabin crew welcomes passengers on board with warm smiles and friendly greetings, creating a welcoming atmosphere. They assist passengers with finding their seats and stowing their luggage in the overhead compartments. During this time, they also conduct a safety demonstration to familiarize passengers with the aircraft's safety features and emergency procedures. This demonstration is crucial as it equips passengers with the knowledge they need to stay safe in the event of an emergency.Once the flight takes off, the cabin crew springs into action to cater to the passengers' needs. They offer beverages and snacks, taking into account any dietary restrictions or preferences that passengers may have. Additionally, they provide blankets, pillows, and other amenities to ensure passengers are comfortable throughout the flight. For long-haul flights, they may also offer meal services, serving delicious and satisfying meals to keep passengers energized during their journey.Apart from attending to the passengers' physical needs, cabin crew members also prioritize their emotional well-being. They are trained to handle various situations with professionalism and empathy, whether it's comforting a nervous flyer or assisting a passenger who is feeling unwell. Their reassuring presence helps to alleviate any anxiety or discomfort that passengers may experience during the flight.Moreover, cabin crew members play a crucial role in maintaining order and discipline on the aircraft. Theyenforce safety regulations and ensure that passengersfollow instructions, especially during critical phases of the flight such as takeoff and landing. In the event of any disturbances or conflicts among passengers, they intervene promptly and diplomatically to resolve the situation and restore peace onboard.Furthermore, cabin crew members are trained to handle emergency situations calmly and efficiently. They undergo rigorous training programs that equip them with the skills and knowledge to respond to various emergencies, such as medical emergencies, onboard fires, or unruly passengers. Their ability to remain composed under pressure and take decisive action can make all the difference in ensuring the safety and well-being of everyone onboard.In conclusion, airline cabin service is an essential aspect of the air travel experience, and cabin crew members play a crucial role in delivering high-quality service to passengers. From providing comfort and assistance to ensuring safety and security, cabin crew members perform their duties with professionalism, dedication, and acommitment to excellence. Their efforts contribute to making each flight a safe, comfortable, and enjoyable journey for passengers around the world.。
《民航服务英语(第2版)》第七章
Task B Vocabulary Put the Drinks in the correct category.
Juice
Carbonated Wine& beverage spirits
Tea
Water Coffee
orange juice
pineapple juice apple juice
e.g. Lamd skewer 羊肉串 Beef Skewer 牛肉串 ; 串烧牛肉丸 Skewer Machinery 串机器
e.g. Beef canape 迷你牛肉三明治 Vegetable canape 迷你鲜蔬三明治
e.g. prawn cracker 虾片 昨天午餐我们吃了一盘对虾。 Yesterday we ate prawn dish for lunch.
-Excuse me, Would you like some drinks? -I prefer some soft drinks.
Task C Vocabulary Put the following food items in the correct category.
Juice
Vegetable Meat Seafood
snack [snæk] n. 小吃，点心； quantity ['kwɒntɪtɪ] n. 总量，数量；
Announcements
UNABLE TO FINISH THE PLANNED MEAL SERVICE
Ladies and Gentlemen, Due to severe turbulence throughout the duration of this flight,for safety reasons we are unable to complete the meal and drink service. We apologize for the inconvenience and appreciate your understanding.
民航英语7
未办理座位再确认的处理——民航英语之七S: International Reservations. May I help you?销售：这里是国际预订部，请问能帮您什么？P: Well, I have this reservation on your flight 656 to Tokyo tomorrow morning. I’d like to know if it’s OK.顾客：我预订了明天下午的656次航班到东京，想确认一下座位。
S: May I have your name, please?销售：请提供下您的姓名。
P: My name is Mary Smith,顾客：我叫Mary Smith。
S: Have you reconfirmed your reservation, Ms. Smith?销售：Smith女士，请问您确认过预订吗？P: No, Is it necessary? I made my return reservation in Tokyo one week ago.顾客：没有，必须确认吗？这是我一周前在东京预订的回程。
S: International travelers are required to reconfirm their reservations at least 72 hours prior to departure if they stay lasts more than 3 days.销售：国际旅行者需要提前72小时确认航班预订，如果停留时间大于三天。
P: What do you mean by that?顾客：那是什么意思呢？S: I’m sorry, Ms. Mary. The flight 656 on tomorrow is completely reserved. Your reservation was cancelled because you failed to reconfirm it.销售：对不起，Mary女士。
《民航客舱服务英语》课件Unit 7
show a film. Today’s movie is Pride and Prejudice. We hope
you will enjoy it. Please watch the screen in the front of the
cabin. Those who don’t want to watch the film do not need to
7.2.2
Ladies and gentlemen, May I have your attention, please. We have been flying for about 1 hour. In order to 1 that everyone will have a happy journey, now we are going to show a film. Today’s movie is 2 and Prejudice. We hope you will 3 it. Please watch the 4 in the front of the cabin. Those who don’t want to watch the film do not need to worry about the 5 of the movie, because we will provide each of you with a pair of 6 , which is free of charge. Those who prefer music or 7 can listen to the music or operas with the earphones. If you have any problem, please call your cabin
民航服务英语7
民航服务英语
Unit 7 Safety Demonstration
Part I Dialogue
Exercise 1 Translate the sentences into Chinese. Would you please return your seat back to the upright position?
['bʌtn]
n.[计]按钮；纽扣
seat belt [siːt belt] 安全带
buckle ['bʌkl] n.皮带扣，带扣
position [pə'zɪʃn] n.位置，方位
altitude ['æ ltɪtju:d] n.高地；高度
民Байду номын сангаас服务英语
Unit 7 Safety Demonstration
life vest [laɪf vest] 救生衣
oxygen mask ['ɒksɪdʒən maːsk] 氧气面罩
emergency light [ɪ'mɜːdʒənsɪlaɪt] 紧急照明灯 upright ['ʌpraɪt] n.垂直；竖立
return [rɪ'tʒːn] v.返回
press [pres] vt.压；按；逼迫；紧抱
民航服务英语
Unit 7 Safety Demonstration
Lead-in
Discussion: Do you know what are they? Do you know how to use them?
民航服务英语
Unit 7 Safety Demonstration
Knowledge Base Words and Phrases
客舱服务的英语作文
客舱服务的英语作文Title: The Essence of Cabin ServiceCabin service, an integral part of the aviation industry, is a blend of professionalism, attention to detail, and a warm, personalized touch. It involves catering to the needs of passengers, ensuring their comfort and safety throughout the flight.At the heart of cabin service lies the cabin crew, who are trained to handle various situations with utmost professionalism and efficiency. From pre-flight preparations to in-flight service and post-flight cleanup, they work tirelessly to ensure a smooth and enjoyable journey for passengers.Pre-flight, the cabin crew meticulously checks the cabin for cleanliness and safety. They ensure that seats are properly aligned, safety equipment is in place, and all amenities are stocked and ready. This attention to detail sets the tone for a pleasant flying experience.During the flight, the cabin crew's role becomes even more crucial. They greet passengers with a warm smile and attend to their every need, whether it's serving meals, providing drinks, or assisting with in-flight entertainment.They also keep a close eye on passenger safety, ensuring that all safety procedures are followed.Beyond the basic service, the cabin crew strives to create a personalized experience for each passenger. They observe and anticipate needs, offering additional assistance when required. This personalized touch makes the flight more enjoyable and memorable for passengers.Post-flight, the cabin crew's work continues as they tidy up the cabin, ensuring that it's ready for the next flight. This diligent effort ensures that the cabin remains in pristine condition, ready to welcome new passengers.In conclusion, cabin service is a multifaceted and demanding job that requires a blend of skills and a passion for serving others. The cabin crew, with their dedication and commitment, play a pivotal role in making the flying experience a pleasant one for passengers.。
民航情景英语最新版教学课件Unit7
*Vegetarian and vegan meals. Some airlines do not offer a specific meal for non-vegan vegetarians; instead, they are given a vegan meal.
1. What does the man ask?
2. What does a full meal consist of?
3. What’s the problem in ordering children’s meal?
Sample Conversation 3
FA: Excuse me, Sir. May I order for you? P:Ok. But I’m not sure what to eat. Would you like to give me some recommendation. FA: Are you a vegetarian? P: No. FA: Are you allergic to anything? P: I am not comfortable with mutton. FA: In that case, you can try some chicken. It is the specialty in our flight and it has some special flavors. It’s very popular. P:In that case, I would like to try it. FA: What else do you prefer? P: That is enough. FA: What would you like to drink to your dinner? P: I prefer some whiskey. FA: How much do you like? P: Just a glass. FA: OK. Wait for a moment. P: Thank you.
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
Oral practice there
A :劳驾，你可以现在清洁一下厕所吗？厕所好脏 ，我没有办法使用。 B：我非常抱歉。我会马上清洁的，您可以使 用备用厕所。 A：备用厕所在哪里？ B：请沿着走道直走，就看到了。 A：好的，多谢！
Some explanation：
adj. 舒适的 it’s so comfortable to live here. Feel + adj. 对· · 感觉 I feel good. adjust 调整 I want to adjust the watch, because my watch is 5 minutes slow. Thoughtful
民航客舱服务实用英 语
刘霞
Main ideபைடு நூலகம்：
New
words and expressions: Dialogues: Sentence patterns: Act out:
Some explanation：
understand 我理解 I understand you don’t like him. I see, I know, Be equipped with 配备，装备 Uncomfortable 不舒服的 comfortable 舒服 的 Specially 特别的 you are so special.
recline
Lead you there.
Oral practice two:
B：劳驾，您能告诉我怎样把椅背倾斜吗？
A：你要我来帮你吗？ B：好的，谢谢。 A：我恐怕椅背不能正常工作了，你介意换个
位置吗？ B：我想换个靠窗的位子。 A：好的。B：谢谢您的合作！
Some explanation：
I
口语练习一
A：劳驾，请立即灭掉香烟。 B：好的，请问，飞机上有吸烟区吗？ A：国内的航班上都是禁烟的。我理解您想吸 烟。 B：我们马上就要降落了，机场的航站楼里有 吸烟区。 A：好的，谢谢！
Some explanation：
倾斜，放倒 function properly 功能正常 Lead 引路
extra
That’s
all. 就这些(口语短语)
Oral practice 5
A:劳驾，我的小孩要换尿布，你能告诉我带更 换台的厕所在哪吗？ B：在机舱尾部的厕所有更换台，沿着走道， 就是。 A：明白了，厕所哪里有纸巾？ B：我们提供各种尺寸的尿布，如果有需要， 请告诉我。 Ａ：好的。谢谢！
Sentence patterns Hello! Welcome aboard! What ‘s up? What’s happening?
Sentence patterns Asking for help Please help me I wonder if you can help
Act out
Clean
adj,v you can clear the room. Be disappointed with 对· · · 失望 Be pleasant with 对· · · 满意 Condition 情况 in such condition 在这种情 况下 Straight away at once, immediately Keep sth. Clean 保持干净
Some explanation：
annoyed with 很烦恼的 I am annoyed with the exam tomorrow. full 满了· · · The dining room is full after class. relax 放松 be relax, take it easy. Relax yourself. 放松点
adj. 额外的 we can offer your some extra service to you. Is there· · ·这有· · · Is there any bank here? at the rear of 在· · · 后面 I sit at the rear of classrom. Thoughtful
Be
That’s
all. 就这些(口语短语)
Oral practice six
A:我真的很烦我前面的小孩，他一直在哭。我不 能睡觉。 B：很抱歉您被打扰了。 A：我可以换个位置吗？ B：不好意思，没有空的位子了。不过，我可 以给您拿耳塞和耳机以帮助您放松。A：好的 。
Dialogue five a passenger wants to take another seat
comfortable
That’s
all. 就这些(口语短语)
oral practice 4
A：劳驾，我觉得好冷啊！ B：很抱歉你觉得冷，请等一下，让我去看下 能否要机长调一下机舱的温度。 A：好的。 B：顺便说一句，你需要我给你一个毯子和一 杯热水吗？ A：好的。
Some explanation：
During boarding, there is an old lady coming and carrying heavy hand luggage.
理论部分结束
谢谢
作业
背单词
翻译第13页的第二
题
内容到此全部结束
A :劳驾，你能把的行李放到行李架上吗？你的 行李堵在了走道上。 B：非常抱歉，但我够不到行李架。 A：让我帮助你好吗？ B：好的，谢谢！
Dialogue six
A:我的包不见了。 B：你放在哪里了？放在行李架上或其他什么 地方了吗？ A：我放在座位旁边了。可能掉到地上了，但 我找不到了。 B：不要急，我保证你能找到的。找到了吗？ A：哦，找到了。它就在凳子的下面，多谢了 、