《酒店英语》课件——订票服务

T HR E E
Practice the task
Practice the task
A guest asks a bell captain to book air tickets for him, but all the flights are booked. The bell captain suggests that the guest to take a train instead. Work in pairs to role-play a conversation about ticket booking service with your partner. You act as the bell captain, your partner the guest. Change the roles when finishing the activity. Practice several times until both of you become fluent.
————————————————————————————— c. Destination (city, state, and possible airplane) Where would you like to go? Which city are you leaving for?
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TWO
Learn the task step by step
Learn the task step by step
1. Greet the guest(s)
Good morning,sir. How may I help you? ———————————————————————————— 2. Require more details about booking tickets a. Guest’ full name and room number
Could you tell me your name and room number, please? Your name and room number, please.
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b. Departure date and departure time When will you leave? What time would you like to leave? What’s the date and time of your departure?
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Task:
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Conclusion
1. When booking th tickets for the guest, we need to ask him pay in advance and don't forget to give him the receipt.
Assessment Chart
Name:
Content:
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1. Complete
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2. Well-organized □
3. Creative
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Position:
Language:
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1. With fluency
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2. With good pronunciation & intonation □
3. Understandable
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4. With an accent
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Performance:
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1. With confidence
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2. With courtesy
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3. With good service attitude □
Distinction areas:
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Learn the task step by step
7. Give the receipt to the guest Here’s the receipt. Please keep the receipt.
————————————————————————————— 8. Show good wishes and say goodbye Hope you will enjoy your stay with us, goodbye. Goodbye and hope you’ll enjoy your stay with us. Weபைடு நூலகம்wish you have a good time, goodbye. Goodbye. Wish you a wonderful trip to Beijing.
n. 票子 n. 收据 应接领班 事先，预先 软卧 特快 服务费
ON E
Read the task
Read the task
Mr. Smith asks a bell captain to book air tickets for him, but all the flights are booked. The bell captain suggests that the guest to take a train instead.
————————————————————————————— 6. Ask for or confirm the payment in advance You will need to prepay 350 Yuan RMB for the tickets. You’ll need to pay 1000 Yuan in advance for the tickets and service charge. —————————————————————————————
d. The number of tickets How many tickets do you need? For how many people?
————————————————————————————— 3. Check the timetable and give some suggestion Just a moment, let me check it for you. How about G102? It leaves Shanghai Railway Station at… One moment, please, let me check. I suggest you take flight No. 215? It leaves Pudong International Airport at...
Further practice
Make a role play with your partner and finish a conversation according to the situation.
Situation: Mr. Wang wants to travel to Xi’an by air. He want to take the plane from Shanghai Hongqiao Airport. But on that day, all tickets are booked up. You, the bellboy, help him to find the flight from Pudong International Airport instead. The guest original wants the flight of HO1217 / 7:30~10:15. You find two options for Mr. Wang - MU2335 / 06:40~09:35 or HO1007 / 08:40~11:40. The earlier is cheaper and the latter is good for timing. Let the guest choose one and book the ticket for him.
2. We can send the tickets to the guest room or ask him to pick up the tickets at the Front Desk.
感谢您聆听这堂微课
Hospitality English
酒店专业英语
Hospitality English
Concierge Task 2 Ticket Booking Service
CONTENTS
Read the task
Learn the task step by
step
Practice the task
Vocabulary
ticket receipt bell captain in advance soft berth special express service charge
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Learn the task step by step
4. Give the guest the reservation details: flight or train number, departure time, seat assignment … You have booked two air tickets to Beijing. The flight number is MU 9030, it will leave at 9:30 tomorrow, am I correct, sir? ————————————————————————————— 5. Make sure of the time when giving the tickets to the guest Please come here at about 6:00 this evening for them.