M-001品质手册

1. 公司簡介與範圍 1.1 公司簡介 1.1.1 公司名稱：恆進企業股份有限公司 1.1.2 佳宏／柏宏工廠地址：中國廣東省深圳市寶安區福永鎮 鳳凰工業區 1.1.3 負 責 人：陳一明 1.1.4 創立時間：1975年09月 1.1.5 資 本 額：新臺幣二千萬 1.1.6 公司沿革：1975年公司成立 1984年臺灣淡水廠成立生産帳篷 1987年大陸深圳可宏廠成立 1997年開始生産背包 1999年大陸深圳佳宏廠成立 2006年大陸深圳柏宏廠成立 1.1.7 主要產品：製造各類服裝、帳篷、背包、睡袋、沙灘 桌、椅、旅遊袋、攀岩帶等旅遊用品。 1.1.8 主要客戶群：日本、歐洲、美加、紐澳、南美、南非 1.2 範圍： 本手冊之內容與規定事項均適用於佳宏／柏宏的產品與服 務，自接受生產製令、採購、生產製造、品管至成品之包 裝、送貨一直到售後服務，均依循ISO9001:2008年版之品質 管制系統之標準要求。本公司依照客戶來樣／來圖進行產品 之生產製造，無設計與開發產品之責任。故對於 ISO9001:2008 條文7.3之設計與開發部分並不適用，予以排 除。 2. 管理承諾、品質政策、品質目標、公司組織 2.1 管理承諾：總經理透過以下方式，以達到其對品質管制系統 的發展、實施及持續改善系統有效性之承諾。 2.1.1 以本手冊9.5.5.3之內部溝通方式，向本公司成員持續宣 導符合客戶與法令、法規要求的重要性。 2.1.2 以本手冊9.5.3之規定建立品質政策。 2.1.3 以本手冊9.5.4.1之規定建立品質目標。 2.1.4 以本手冊9.5.6之規定執行管理階層審查。 2.1.5 確保提供必要之資源。
························································································ 9.5.4. 規劃 ························································································ 9.5.5. 責任、職權與溝通······························································· 9.5.6. 管理審查 ························································································ 9.6 資源管理 9.6.1. 資源的提供 ························································································ 9.6.2. 人力資源 ························································································ 9.6.3. 基礎設施 ························································································ 9.6.4. 工作環境 ························································································ 9.7 產品實現 9.7.1. 產品實現的規劃 ························································································ 9.7.2. 客戶相關的流程 ························································································ 9.7.3. ························································································
品質政策 製造品質 銷售品質
秉持勤誠的理念、不斷改善創新的做法，開創公司永績成長的契機 2.3 品質目標：成品批退率<5% 顧客滿意度>98% 經總經理核示後公告，透過本手冊9.5.6之管理階層審查定期 檢討及修訂品質目標。 2.4 公司組織圖 總經理 製造處 行政管理處 鐵管部 裁剪課 生產課 研發課 採購部 倉 庫 生 管 文控中心
物 控 品保部 PPQC IQC PQC FQC OQC
包裝部
3. 單位職責
總經理 樹立公司之經營方針，並要求貫徹。 制定各部門職掌，復核各級幹部工作管理績效，並予適當之 獎懲。 編製公司未來之經營計畫。 分析各項經營管理或技術層面問題，並協助解決。 執行總經理所編制之經營計劃及交付之任務。 督導本公司品質管理系統之建立、執行及維持。 直接向最高主管報告系統運作的績效和改善需要。 協助各部門設定成長目標。 控制與稽核各項經營管理工作及成果。 確保本公司全盤掌控對客戶需求的認知。 負責公司各類文件的發行和回收廢除管制作業。 每週訂單生產排程表之製作。 生產與加工間工作進度之跟催與溝通協調。 產前樣追蹤。 物料追蹤。 排定出貨表與客戶溝通。 尋找、評估、選擇和評鑑供應商。 議價、詢價、比價與採購下單。 跟催物料進廠進度。 物料分類、存放管理。 供應商貨品來料點收。 發料管理。 倉庫存貨計數帳之登錄。 每月存貨量報表之製作。 裁片裁剪。 裁片貼合。 網印加工。 刺繡外發。 金屬材料前加工。 金屬材料後加工。 產前樣製作。 成品車縫 理貨包裝。 生產計畫之達成。 樣品之製作與修正。 技術文件與圖面之管理。 建立產品品質規格、檢驗方法及標準。 進料檢驗及報告。 成品檢驗及報告。 品質異常處理和協助客戶抱怨處理。 行政管理處下設人事、總務、出納、船務、報關、保安，分別負責該業 務。
2.2 品質政策：總經理將本公司服務品質之理念、方向與企圖 心，依以下原則發展成「品質政策」，書面化於本要項中， 並簽署確認。 2.2.1 適合本公司之目的。 2.2.2 包含符合品質管制系統要求及持續改善系統有效性之承 諾。 2.2.3 提供一個建立及審查品質目標之架構。 2.2.4 由管理階層透過集會或卡片等各種方式，向本公司全員 溝通宣導，使其確實瞭解。 2.2.5 定期透過管理審查持續審查品質政策之適切性。
品質手冊
核准章 發行章
文件修正一覽表
版別 修改日期 修改章節 修正前文節錄 修正結果
1.0 2008/07/30 1.1 2009/03/05 9.4-9.8
新增 升级ISO9001:2008的要 ISO9001:2008体系的要求 求
目錄
1. 公司簡介與範圍 ·································································································· 2. 管理承諾、品質政策、品質目標、公司組織 ········································································5 3. 單位職責 ·································································································· 4. 品質手冊之制訂、修訂、廢止、分發、回收及管制規定 ····················································8 5. 品質管制系統程序文件與ISO9001:2008品質管制系統標準對照 表···································8 6. 品質管制系統流程導向模式 ·································································································· 7. 品質管制系統架構圖 ·································································································· 8. 品質系統權責矩陣圖 ·································································································· 9. 品質管制系統敍述 9.1 範圍 ································································································ 9.2 引用標準 ································································································ 9.3 名詞和定義················································································· 9.4 品質管制系統·············································································· 9.4.1. 一般要求 ························································································ 9.4.2. 文件要求 ························································································ 9.5 管理責任 9.5.1. 管理者承諾········································································· 9.5.2. 客戶為重 ························································································ 9.5.3. 品質政策
設計和開發 ································································································ 9.7.4.
9.7.5. 9.7.6. 9.8 量測、分析和改善 9.8.1. 概述 ························································································ 9.8.2. 量測和監控········································································· 9.8.3. 不合格品管制······································································ 9.8.4. 資料分析 ························································································ 9.8.5. 改善 ························································································ 10. 相關文件 ·································································································· 11. 使用表單 ··································································································