商务英语沟通与技巧BusinessEnglishCommunicationand
商务英语交流绝招
商务英语交流绝招第1招妥善安排会面的约定—Id like to make an appointment with Mr. Lee. dating当你计划到海外出差，顺道拜访客户时，必须先以书信通知对方。
出国以前再以Telex或电话向对方确认访问的日期和目的。
如果是临时决定的拜访，也要通过对方的秘书安排，告诉她："Id like to make an appointment with Mr.Lee."(我想和李先生约见一次。
)让对方对你的造访有所准备，才会有心情和你洽谈。
第2招向沟通对手表示善意与欢迎--I will arrange everything. Something nothing anything如果沟通是由你发起，提供对手一切的方便，能使沟通一开始便在友善和谐的气氛下进行。
尤其是当你的沟通对手是远道而来的，你热心地告知他：“I will arrange everything." (我会安排一切。
)不但表现出你的诚意，也能使他在不必顾虑食宿等琐事的情况下，专心与你进行沟通。
第3招沟通进行中应避免干扰—No interruptions during the meeting! no disturbance ,please如果沟通的地点是在你的公司，那么请叮咛你的部属，勿在沟通过程中做不必要的干扰。
因为过份的干扰会影响沟通的意愿和热忱。
第4招遵守礼仪--Behave yourself!沟通时，仍然要遵守一般奉行的礼仪和保持良好的仪态，这样可以增加人们对你的好感，提高你的沟通效率。
此外，坐姿不良，在对手讲话时左顾右盼，都足以使人对体产生不良的印象，而减低与你洽谈的兴致。
第5招适时承认自己的过失 --Its my fault. Mistake error如果你明显地犯了错，并且对别人造成或大或小的伤害，一句充满歉意的“Im sorry. Its my fault."(对不起，是我的错。
商务英语参考书籍
商务英语参考书籍以下是商务英语的参考书籍：1. 《商务英语实用教程》（A Course in Business English）：作者梁宏达，是一本常用的商务英语教材，涵盖了商务日常用语、商务信函写作、商务谈判技巧等内容。
2. 《商务英语口语从入门到精通》（Business English Spoken Master）：作者李川，通过对商务英语口语的分析和提炼，帮助学习者掌握商务英语对话的技巧和常用词汇。
3. 《商务英语应用技巧与策略》（Mastering Business English）：作者布莱尔·尼科尔森，深入介绍了商务英语的应用技巧和策略，包括跨文化交际、商务会议、商务演讲等方面。
4. 《商务英语写作与沟通技巧》（Business English Writing and Communication Skills）：作者伊莲·格什，重点介绍了商务英语写作的规范、技巧和沟通技巧，是一本很好的商务英语写作指南。
5. 《国际商务英语》（International Business English）：作者彼得·史特林，介绍了国际商务交流的要点、技巧和习惯用语，适合有一定商务英语基础的学习者。
6. 《商务英语口译实战》（Business English Interpretation Practice）：作者张红梅，通过大量商务英语口译练习，提高学习者的口译技巧和理解能力。
7. 《商务英语应用书信写作》（Business English Correspondence Writing）：作者拉里·布雷德利，主要介绍了商务英语书信的写作格式、常用表达和礼仪，适合需要提升商务英语书信写作能力的学习者。
以上是一些建议的商务英语参考书籍，希望对你有所帮助。
有效的商务英语沟通技巧分享
有效的商务英语沟通技巧分享Effective Business English Communication Skills SharingAs globalization becomes prevalent in today's business world, English has become the universal language for communication. Effective communication skills in English are key to business success. Whether you are presenting to clients, negotiating contracts, or communicating with colleagues, it is important to master the art of effective business English communication. In this article, we will share some essential skills and techniques for effective business English communication.1. Speak Clearly and ConfidentlyClear and confident speaking is vital in business communication. When speaking in English, it is important to enunciate words clearly and use the correct pronunciation. Try to speak confidently and with a clear and concise voice. The listener will pay attention to your word choice and your tone of voice.2. Use Appropriate Language and ToneUsing the appropriate language and tone is essential in effective business communication. Choose language that is clear, concise, and professional. Avoid using slang, jargon, or colloquialisms that are specific to your culture or region. Use a tone of voice that is friendly, helpful, and respectful to engage the listener.3. Listen and Respond AppropriatelyActive listening is a must when engaging in business communication. Listen to the speaker and try to understand their perspective. Respond accordingly with appropriate language and tone. Ask questions if necessary and clarify any misunderstandings. Be attentive and empathetic to the speaker and their concerns.4. Be Prepared and OrganizedPreparation is the key to successful business communication. Before a meeting or presentation, gather all the necessary materials and organize your thoughts. Create an agenda or outline to help you stay on track. Practice your presentation or discussion points beforehand to ensure that you are well-prepared. Be ready to respond to questions and comments in a knowledgeable and concise manner.5. Use Visual AidsVisual aids such as graphs, charts, and images can be effective in business communication. They can help to clarify complex information and engage the listener. Be sure to use appropriate visual aids that are relevant to the topic. Keep them simple and clear, and explain them clearly.6. Be Attentive to Nonverbal CommunicationNonverbal communication such as body language, eye contact, and facial expressions can convey more than words alone. Be aware of yournonverbal cues and those of the listener. Use positive body language to show interest and engagement in the conversation. Maintain eye contact to show confidence and sincerity. Use facial expressions to convey emotions or concerns.7. Follow UpFollowing up after a meeting or communication is crucial in business. Send a thank-you note or email to show appreciation for the time and effort of the other party. Recap the discussion points and reiterate any agreements or action items. Keep the lines of communication open and be ready to respond to any further questions or concerns.In conclusion, effective business English communication requires clear and confident speaking, appropriate language and tone, active listening, preparation, effective use of visual aids, attentiveness to nonverbal communication, and follow-up. Mastering these skills and techniques can help to build successful business relationships, improve negotiation skills, and achieve greater success in the global marketplace.。
剑桥商务英语沟通技能
剑桥商务英语沟通技能A. 引言商务英语沟通技能是全球化商业环境中不可或缺的关键能力。
在国际商务交往中，有效地运用英语进行沟通，不仅有助于建立跨文化理解，更对推动商业合作、解决冲突、提升企业竞争力起着决定性作用。
B. IntroductionBusiness English communication skills are indispensable in today's global business landscape. Effectively utilizing English for communication not only fosters cross-cultural understanding but also plays a decisive role in fostering business partnerships, resolving conflicts, and enhancing corporate competitiveness.II. Vocabulary & Grammar MasteryA. 词汇与语法掌握剑桥商务英语要求使用者具备丰富的专业词汇储备及精准的语法应用能力。
这包括熟悉行业术语、经济概念、合同条款等特定表达，以及能够准确运用复杂句型、条件句、被动语态等高级语法结构进行清晰、简洁的表述。
B. Vocabulary & Grammar MasteryCambridge Business English demands a rich vocabulary bank of specialized terms and precise grammar usage. This encompasses familiarity with industry jargon, economic concepts, contract phrases, and the ability to articulate clearly and concisely using advanced structures like complex sentences, conditional clauses, and passive voice.III. Cultural AwarenessA. 文化意识跨文化沟通中，理解并尊重不同商务习俗和社交规范至关重要。
商务英语谈判与沟通技巧 - 教案
商务英语谈判与沟通技巧教案一、引言1.1商务英语谈判的重要性1.1.1国际商务交流的桥梁1.1.2跨文化沟通的关键1.1.3提升企业竞争力的必要手段1.1.4增强个人职业素养的有效途径1.2谈判与沟通技巧的关系1.2.1谈判是沟通的高级形式1.2.2沟通技巧影响谈判效果1.2.4谈判与沟通技巧的相互促进1.3教案的目的与结构1.3.1提升商务英语谈判能力1.3.2增强跨文化沟通技巧1.3.3构建系统的谈判知识体系1.3.4教案结构清晰，易于理解与应用二、知识点讲解2.1商务英语谈判的基本原则2.1.1对等原则2.1.2合作原则2.1.3灵活原则2.1.4诚信原则2.2跨文化沟通的主要障碍2.2.1语言障碍2.2.2非语言沟通差异2.2.3文化价值观差异2.2.4商业习惯与礼仪差异2.3商务英语谈判的策略与技巧2.3.1信息收集与分析2.3.2谈判议程的设定2.3.3有效沟通与说服2.3.4谈判中的妥协与让步三、教学内容3.1商务英语谈判的语言技能3.1.1谈判用语的准确性与专业性3.1.2有效倾听与反馈3.1.3提问与回应技巧3.1.4陈述与说服技巧3.2跨文化沟通能力的培养3.2.1了解不同文化背景下的商业行为3.2.2尊重文化差异，避免误解与冲突3.2.3跨文化沟通的适应与调整3.2.4增强文化敏感性与包容性3.3商务英语谈判的实战案例分析3.3.1案例选择与背景介绍3.3.2案例分析的方法与步骤3.3.3案例中的谈判策略与技巧运用四、教学目标4.1知识目标4.1.1掌握商务英语谈判的基本原则与策略4.1.2理解跨文化沟通的主要障碍与应对策略4.1.3学习商务英语谈判的语言技能与实战技巧4.2能力目标4.2.1提升跨文化沟通能力4.2.2增强商务英语谈判的实战能力4.2.3培养独立分析与解决问题的能力4.3素质目标4.3.1增强团队合作意识4.3.2提升个人职业素养与商务礼仪4.3.3培养批判性思维与创新精神五、教学难点与重点5.1教学难点5.1.1跨文化沟通障碍的理解与应对5.1.2商务英语谈判策略的实际运用5.1.3实战案例分析中的深入理解与技巧掌握5.2教学重点5.2.1商务英语谈判的基本原则与策略5.2.2跨文化沟通的主要障碍与应对策略5.2.3商务英语谈判的语言技能与实战技巧六、教具与学具准备6.1教具准备6.1.1多媒体设备：用于展示PPT、视频等教学资料6.1.2白板与白板笔：用于板书设计及实时展示学生观点6.1.3音响设备：确保教学视频及音频材料的清晰播放6.1.4网络连接：用于在线搜索相关信息及案例6.2学具准备6.2.1笔记本与文具：记录关键信息及学习心得6.2.2商务英语谈判相关书籍：提供额外阅读材料6.2.3案例分析材料：提前分发的案例资料，供学生预习6.2.4小组讨论道具：如便签纸、马克笔等，用于小组活动6.3特殊教具与学具6.3.1模拟谈判场景道具：如桌椅、名片等，用于模拟谈判6.3.2录音设备：记录模拟谈判过程，供后续分析6.3.3文化差异相关教具：如不同国家的货币、商业名片样本等6.3.4跨文化沟通游戏：用于课堂互动，增强文化意识七、教学过程7.1导入新课7.1.1回顾上一课内容，引入新课主题7.1.2展示相关视频或新闻，激发学生兴趣7.1.3提问与讨论：引导学生思考商务谈判的重要性7.1.4明确学习目标与教学重点7.2课堂讲解与互动7.2.1讲解知识点，配合多媒体展示7.2.2实例分析，讨论谈判策略与技巧7.2.3小组讨论：针对特定案例，探讨解决方案7.2.4角色扮演：模拟商务谈判场景，实践所学技巧7.3.2学生提问，解答疑惑7.3.3布置作业，预告下节课内容7.3.4推荐阅读材料，鼓励自主学习八、板书设计8.1课堂导入8.1.1课程与学习目标8.1.2关键术语的定义8.1.3导入问题的提出8.1.4预习案例的简要介绍8.2知识点讲解8.2.1谈判原则与策略的框架图8.2.2跨文化沟通障碍的图表8.2.4实战案例分析的关键点8.3.1本课重点内容的梳理8.3.2学生提问与解答的记录8.3.3作业布置与下节课预告8.3.4推荐阅读材料的书名与作者九、作业设计9.1课后阅读9.2实践作业9.2.1模拟商务谈判练习，录制视频9.2.3参与在线商务英语谈判论坛，发表观点9.2.4小组合作，完成一个商务谈判项目9.3思考与反馈9.3.2提出对课程的建议与改进意见9.3.3评估个人在模拟谈判中的表现，设定改进目标9.3.4小组内互相评价，提供反馈十、课后反思及拓展延伸10.1教学效果评估10.1.1学生参与度与互动情况的分析重点和难点解析在商务英语谈判与沟通技巧的教学中，有几个环节是需要特别关注的，这些环节对于确保教学效果和学生的学习成果至关重要。
用英语在商务场合交流的技能和策略
用英语在商务场合交流的技能和策略In 2023, English continues to be one of the mostimportant languages in the international business world. Almost every business entity, big or small, utilizes English for communication, collaboration, and growth. However, using English in a business setting involving people from different cultural backgrounds can be challenging.To help navigate this challenge, here are some essential skills and strategies for communicating in English in a business setting:1. Active ListeningActive listening is one of the most important skills when communicating in English in a business setting. It involves paying attention to the words, tone, and nonverbal cues ofthe speaker. Active listening enables a better understandingof the other person's point of view, ideas, and concerns. It also leads to better business outcomes as it helps inbuilding stronger relationships, resolving conflicts, and giving/receiving feedback.To practice active listening, you should concentrate onthe speaker, ask clarifying questions, and avoid distractions. You should also be sensitive to cultural differences incommunication styles- some cultures might not use direct language or may use silence as a form of communication.2. Concise and Clear CommunicationIn a business setting, time is money. Therefore, it is essential to communicate in a concise and clear manner. This skill can be challenging for non-native speakers of English as they might struggle with idiomatic expressions, technical jargon, and even pronunciation.To communicate effectively, it is best to use simple words and avoid complex sentences. When using technical jargon, provide explanations if the other party is unfamiliar with the terminology. To refine your English speaking skills, you can take an English language course, practice speaking with native speakers, or listen to English language podcasts.3. Understanding cultural differencesEffective communication in a business setting requires an understanding of cultural differences. For instance, some cultures place more emphasis on indirect communication, while others value directness. Some cultures might perceive silence as a sign of disagreement, while others view it as a form of respect.To avoid misunderstandings, it's essential to research the cultures you will be communicating with beforehand. Youcan find resources online or work with a cultural consultant to provide you with insights about cultural differences.4. Tailoring your communication styleLastly, your communication style should tailor to your audience. For instance, when communicating with a potential client, you might want to be more formal and make a sales pitch. If you are communicating with a team member, you might want to take a more informal approach.To tailor your communication style, you should consider the context, audience, and objective of the communication. You can also ask for feedback after the communication to understand if your style was effective.In conclusion, effective communication in a business setting requires active listening, concise and clear communication, understanding cultural differences, and tailoring your communication style. These skills will enable you to communicate better in English- a critical tool in international business. Remember, the goal of communication in business is to build strong relationships, increase productivity, and improve outcomes.。
商务英语 对话十分钟
商务英语对话十分钟Effective communication is the cornerstone of successful business interactions. In the fast-paced corporate world, the ability to engage in concise and meaningful dialogues can make all the difference in achieving desired outcomes. Business English, as a specialized form of the language, plays a crucial role in facilitating these exchanges. This essay explores the importance of mastering business English dialogue and provides practical strategies for honing this essential skill.Firstly, it is essential to understand the unique characteristics of business English dialogues. Unlike casual conversations, business discussions often require a more formal and professional tone. The language used should be clear, concise, and free from ambiguity. Participants must be able to articulate their ideas, negotiate terms, and reach mutually beneficial agreements with precision and confidence.One of the key aspects of effective business English dialogue is the ability to adapt to different communication styles and culturalnuances. In a globalized business environment, professionals often engage with colleagues, clients, and partners from diverse backgrounds. Understanding and respecting these cultural differences can significantly enhance the quality of the dialogue and foster stronger relationships.For instance, in some cultures, a more indirect communication style is preferred, where the speaker may hint at their intentions rather than stating them directly. In contrast, other cultures value a more direct approach. Recognizing these differences and adjusting one's communication style accordingly can greatly improve the flow and effectiveness of the dialogue.Another crucial component of business English dialogue is the mastery of specialized vocabulary and terminology. Business professionals must be familiar with industry-specific jargon, financial terms, and legal concepts to ensure that the dialogue is meaningful and relevant to the context. Regularly reviewing and expanding one's business English vocabulary can significantly enhance one's ability to engage in productive discussions.Furthermore, the structure and organization of the dialogue play a vital role in its success. Effective business English dialogues often follow a specific format, including opening the conversation, presenting the agenda, discussing key points, and reaching aconclusion. Adhering to this structure can help ensure that the dialogue remains focused, efficient, and productive.Active listening is another essential skill in business English dialogue. Participants must be able to fully comprehend the information being presented, ask relevant questions, and provide thoughtful responses. This not only demonstrates engagement but also helps to build trust and foster collaborative problem-solving.In addition to the linguistic aspects of business English dialogue, nonverbal communication also plays a significant role. Body language, eye contact, and tone of voice can convey important subtext and influence the overall dynamic of the conversation. Developing an awareness of these nonverbal cues and using them effectively can further enhance the quality of the dialogue.Lastly, the ability to handle challenging situations and negotiate effectively is crucial in business English dialogues. Professionals must be prepared to address conflicts, disagreements, and unexpected obstacles with composure and diplomacy. Developing strategies for active listening, empathy, and win-win negotiation can help navigate these challenging situations and achieve favorable outcomes.In conclusion, mastering business English dialogue is a critical skill for professionals operating in the global business landscape. Byunderstanding the unique characteristics of this form of communication, adapting to cultural differences, and honing specialized vocabulary and organizational skills, individuals can greatly enhance their ability to engage in effective and productive dialogues. Furthermore, the development of active listening, nonverbal communication, and negotiation skills can further strengthen one's business English dialogue capabilities. Ultimately, the mastery of this essential skill can lead to improved professional relationships, increased productivity, and greater overall success in the business world.。
商务英语沟通技巧与实践
商务英语沟通技巧与实践商务英语是当今国际贸易中不可或缺的一种语言，为进行商业交流建立了一种共同的基础语言。
能够有效地运用商务英语，有利于在商业领域的交流和发展。
本文将介绍商务英语沟通技巧与实践。
一、语音语调在商务英语交流中，语音语调起着重要的作用。
清晰的语音和适当的语调可以让我们的意思更加明确、生动，也能让对方更好地理解我们的意思。
发音一定要准确，特别是英语的重音，不同单词的重音也不相同，正确的发音可以让我们的语言更加清晰，也能让我们的沟通更加成功。
在英语中，语调也是非常重要的，它可以反映我们自己的语气和态度，以及我们说话的目的和意图。
二、用词准确在商务英语交流中，我们必须使用准确、清晰的语言，避免使用模糊、含糊的语言。
我们可以使用简洁的句子和词组来表达我们的意思，这样可以让对方更好地理解我们的意思。
同时，我们还必须避免使用口语化或不正式的用语，因为这可能会引起误解或不良影响。
在写邮件或聊天记录时，我们也需要特别注意用语的准确性和规范性，避免出现错别字和语法错误等情况。
三、理解文化差异在与来自不同文化背景的人进行商务英语交流时，我们必须了解并尊重对方的文化差异。
这样可以避免任何不必要的误解和冲突。
我们应该研究对方的文化背景和个人习惯，了解对方的价值观、信仰和行为准则。
我们应该避免对方可能会感到冒犯的行为，注意掌握一些文化礼仪和社交规则。
四、有效的交流技巧有效的交流技巧可以让我们在商务英语交流中更好地表达我们的意思，并更好地理解对方的意思。
在开会或商务会谈中，我们应该注意使用恰当的姿态和表情。
我们需要表现出自己的自信和尊重，展现出良好的沟通态度和聆听能力，这样可以使双方的交流更加顺畅。
同时，我们还需要避免废话和不必要的辞藻，以及引起误解的用语。
我们应该用适当的方式来提出自己的观点和建议，避免直接反驳或争执。
五、实践在商务英语交流中，最重要的是实践。
只有通过经验的积累和实践的磨砺，我们才能够更好地驾驭商务英语。
商务英语沟通和技巧BusinessEnglishCommunicationand
Chapter 8
Application Letters
第八章 求职信
8.3 Writing Tips
9.Be available.
Tell the employer how to reach you. Give a phone number .
If possible, include an e-mail address.
Chapter 8
Application Letters
第八章 求职信
8.2 Formatting
2.Another three line block, flush left, one space below the date and one space above the greeting. This block contains the addressee's full name and address, including city, state and ZIP code.
Chapter 8
Application Letters
第八章 求职信
8.1 Content
⒈Introduce Yourself and Your Reason for Writing
①Demonstrate your interest by indicating any connections between the employer and yourself. ②Describe what the company requires from that position.
第八章 求职信
8.3 Writing Tips
English for Business Communication
English for Business Communication英语商务沟通引言：商务沟通是现代商业中至关重要的一环。
随着全球化的进一步发展，越来越多的企业需要与国际伙伴进行交流和合作。
因此，掌握英语商务沟通的能力变得尤为重要。
本教案将介绍英语商务沟通的基本原则和技巧，以及如何在商务场景中运用英语进行有效的沟通。
一、了解商务沟通的基本原则（500字）商务沟通的目的是为了实现有效的信息传递和合作。
在商务沟通中，以下原则是至关重要的：1. 清晰明确：确保信息传递清晰明了，避免使用模糊或含糊不清的语言。
2. 目标导向：明确沟通的目标，确保每一次沟通都能朝着实现目标的方向前进。
3. 适应对方：了解对方的文化背景和语言习惯，以便更好地与对方沟通。
4. 积极倾听：重视对方的意见和反馈，积极倾听并回应对方的需求。
二、掌握商务沟通的关键技巧（500字）1. 有效的口头表达：使用简洁明了的语言，避免使用过于专业化或复杂的词汇。
同时，注意语速和语调的适应，以便更好地与对方交流。
2. 写作技巧：商务写作需要准确、简洁和有条理。
使用简洁明了的句子和段落结构，避免冗长和啰嗦的表达。
3. 跨文化沟通：了解不同文化间的差异，避免使用可能引起误解或冲突的言辞和行为。
尊重对方的文化习惯，建立良好的合作关系。
4. 非语言沟通：除了语言表达外，非语言沟通也是商务沟通中的重要组成部分。
注意肢体语言、面部表情和姿态等，以便更好地理解和传达信息。
三、运用英语进行商务沟通的技巧（500字）1. 商务会议：在商务会议中，使用英语进行有效的沟通至关重要。
确保会议议程明确，使用简洁明了的语言表达自己的观点，并注意积极倾听他人的意见和反馈。
2. 商务谈判：商务谈判需要灵活运用英语，以达成双方的共识。
使用恰当的词汇和表达方式，同时注意对方的反应和需求。
3. 商务信函：商务信函是商务沟通中常用的一种形式。
在写商务信函时，使用简洁明了的语言，突出重点，并注意礼貌和尊重的表达方式。
国际贸易谈判中商务英语的沟通技巧
To establish effective communication, it may be necessary to adapt one's communication style to align with the cultural preferences of the other party
data to support your position and arguments
Prepare any visual aids or presentations that may be helpful in explaining complex
information or concepts
Ensure that all materials are accurate, up to date, and relevant to the negotiation
Respect for cultural differences
It is important to respect the cultural differences of the other party and to avoid making assumptions based on one's own cultural framework
Cultural differences and sensitivity
Awareness of cultural norms and values
In international trade negotiations, it is critical to be aware of the cultural norms and values of the other party to avoid misunderstandings and conflicts
商务英语沟通
商务英语沟通
商务英语沟通是在商业环境中使用英语进行有效交流的过程。
以下是一些提高商务英语沟通技能的建议：
1.学习商务英语词汇：熟悉并掌握与商业相关的词汇是关键。
了
解行业术语、常用短语和表达方式，以确保你能够清晰地表达
自己的意思。
2.写作能力：商务英语书写通常包括电子邮件、报告、提案等。
提高书写能力，注意语法和拼写，确保你的文件专业而清晰。
3.口语表达：练习商务英语口语，可以通过参与会议、电话会议，
或模拟商业谈判来提高口头表达能力。
注意发音、语调和用词。
4.文化敏感性：了解不同文化在商务环境中的期望和惯例。
文化
差异可能影响到商务谈判、礼仪、沟通方式等方面。
5.有效的会议技巧：学会在商务会议中有效地表达自己的观点，
提出问题，倾听他人的意见，以及就共同的目标进行合作。
6.使用适当的礼仪：商务英语沟通中的礼仪是至关重要的。
了解
商务社交的规矩，包括如何进行商务拜访、商务晚宴等。
7.处理商业电话：商务电话沟通需要清晰而专业的语言。
准备好
所需的信息，确保语音清晰，提前准备好可能涉及的问题。
8.利用技术工具：熟练使用商务沟通的技术工具，如电子邮件、
视频会议，确保你能够有效地与国际团队和客户沟通。
9.跨文化交际技能：如果你涉及到国际业务，学习如何处理跨文
化交际，理解不同文化的商业期望和价值观。
10.不断学习和改进：商务环境和语言是不断演变的，保持学习的
态度，随时更新自己的知识和技能。
通过这些建议，你可以提高在商务环境中使用英语进行有效沟通的能力，促进更加顺畅的商业交流。
商务沟通技巧(英文版课件)
英文版课件：从沟通技巧到跨文化沟通。提供了丰富的商务沟通工具，帮助 您在职场中取得成功。
Part 1: Introduction to Business Communication
Definition of Business Communication
Learn the fundamental concepts and principles of effective business communication.
Importance of Business Communication
Discover why strong communication skills are crucial for professional success.
Types of Business Communication
Explore the different forms of communication used in a business context.
Master the art of crafting persuasive and compelling business proposals.
Business Letter Writing
Understand the format and etiquette for writing effective business letters.
Understand the importance of professional and respectful communication practices.
Part 3: Non-Verbal Communication Skills
商务英语口语实训教程
商务英语口语实训教程
商务英语口语实训教程（Business English Communication Skills）旨在
帮助学生提高在商务场合中的英语口语表达能力。
通过模拟真实的商务场景，学生可以学习如何运用商务英语进行有效的沟通，包括商务谈判、会议交流、商务报告等。
以下是一些商务英语口语实训教程的基本内容：
1. 商务礼仪：学习各种商务场合中的礼仪和规范，包括称呼、问候、介绍、握手等。
2. 商务沟通技巧：掌握有效的沟通技巧，如倾听、表达、提问、反馈等，以便在商务场合中更好地交流。
3. 商务谈判：学习谈判技巧和策略，包括如何进行报价、还价、达成协议等。
4. 商务会议：了解各种商务会议的类型和流程，学习如何主持和参与会议，以及如何进行报告和演示。
5. 商务信函和电子邮件：学习撰写各种商务信函和电子邮件，包括邀请函、感谢信、通知函等。
6. 跨文化沟通：了解不同文化背景下的商务礼仪和沟通方式，以避免文化冲突和误解。
通过实训教程，学生可以模拟真实的商务场景进行口语练习，提高自己的口语表达能力和自信心。
同时，学生还可以学习到实用的商务技巧和策略，为自己的职业发展打下坚实的基础。
剑桥商务英语沟通技能
剑桥商务英语沟通技能Title: Cambridge Business English Communication SkillsBusiness communication is a crucial skill in the globalized world of today.It is important for professionals to be able to communicate effectively in English, the lingua franca of business.The Cambridge Business English examination, offered by the University of Cambridge, is a recognized certification that assesses candidates" proficiency in English for business purposes.商务沟通是在当今全球化的世界中非常重要的技能。
专业人士需要能够有效地用英语进行沟通，因为英语是商务领域的通用语言。
剑桥商务英语考试，由剑桥大学提供，是一项被广泛认可的认证，评估考生在商务场合使用英语的能力。
The examination is designed to test candidates" language skills in listening, reading, writing, and speaking.It evaluates their ability to understand and use English in a business context, as well as their ability to communicate effectively with native English speakers.该考试旨在测试考生在听力、阅读、写作和口语方面的语言技能。
商务英语沟通与技巧
商务英语沟通与技巧整体教学活动实施打算学时64适用专业工商企业治理国际金融任课教师袁长征开封大学二0一0 年七月《商务英语沟通与技巧》课程简介课程的教学目的：本课程的开设的目的是引导学习者在有一定的一般英语的基础上，学习商务英语的语言知识（包括商务词汇、商务惯用表达等）和国际商务基础知识（包括国际贸易、国际市场营销、人力资源治理、国际商务文秘、国际商务文化等）培养其在国际商务背景下，为完成特定的商务任务而运用商务英语进行交际的能力和处理简单国际商务业务的技能。
课程开设的对象：《商务英语》分为1-3 个级别，课程开始的对象高职高专商务英语专业的学生，《商务英语1 》还能够作为应用英语、国际商务文秘等专业的基础课程。
课程涵盖的内容：本课程涵盖的内容有三个模块：一是商务英语的专业语言知识，包括商务英语的专业词汇、术语、惯用表达和常用的商务文体；二是基础国际商务知识，包括国际贸易、国际市场营销、人力资源治理、国际商务文秘、国际商务文化等；三是国际能力，即运用商务英语在商务背景下为完成商务任务而进行有效交际的能力。
教学指导理论：本课程所采纳的指导理论要紧有：1）建构主义—-让学习者在自我探究和实践中把握知识、提高技能。
2）交际理论：让学习者在比较正式的语用环境中，运用语言为达到某一真实的目的而进行交际，培养交际能力。
教学方法：本课程采纳的教学方法有项目教学法、任务教学法、交际教学法、案例教学法等。
教学模式：在教学模式上，我们在国内外先进的教学模式基础上探究出一个针对高职高专学生的“ADA”（Acquiring/Applying-Displaying -Assessing/ Amending）商务英语教学模式。
Acquiring指学生在教师的引导下，通过课堂、活动、调研等，自主学习、“猎取”商务英语语言知识、基础商务知识以及基础业务操作技能；Applying 指学生以项目小组的形式，在较为真实、自然的商务环境中，为完成特定的商务任务、达到特定的目的，“运用”获得的语言知识、基础商务知识、差不多技能，进行具体的操作和实践；Displaying 把在公司、企业、市场等商务环境中的实践情形、任务完成结果等用报告或PPT 的形式在课堂上“展现”；Assessing 老师、学生对“展现”进行“评估”；Amending 在评估的基础上对项目小组任务完成中不完善的地点进行“修正”。
商务英语沟通技巧
商务英语沟通技巧商务英语沟通技巧是商务活动中不可缺少的一环，它不仅可以提高双方之间的沟通效率，还能够起到解决商务活动产生的问题的作用，因此，学习和掌握商务英语沟通技巧显得尤为重要。
首先，要学会正确使用商务英语的词汇。
商务英语用词要求精确、专业，否则会影响沟通的效果。
因此，在学习商务英语之前，要掌握它的词汇，学习词汇的方法多种多样，可以通过记忆、默写、拼写等方式来学习，这样可以更快掌握商务英语的词汇。
其次，要学会正确使用商务英语句型。
商务英语句型要求标准，只有正确使用句型才能更好地表达自己的思想。
因此，学习商务英语句型也很重要，可以通过阅读、翻译等方式来学习，在阅读中要注意句子结构，以及不同句型表达出来的意思，以便正确使用句型。
再次，要学会正确使用商务英语语法。
商务英语语法要求严格，只有正确使用语法才能更好地表达自己的思想。
学习商务英语语法可以通过阅读、翻译等方式，学习语法的方法多种多样，可以通过复习、练习等方式来学习，这样可以更快掌握商务英语的语法。
此外，要学会正确使用商务英语书写格式。
书写格式也是商务英语沟通技巧中重要的一环，只有正确使用书写格式才能更好地表达自己的思想。
学习商务英语书写格式可以通过阅读、翻译等方式，学习书写格式的方法多种多样，可以通过练习、模仿等方式来学习，这样可以更快掌握商务英语的书写格式。
最后，要学会正确使用商务英语书信格式。
书信格式是商务英语沟通技巧中最重要的一环，只有正确使用书信格式才能更好地表达自己的思想。
学习商务英语书信格式可以通过阅读、翻译等方式，学习书信格式的方法多种多样，可以通过练习、模仿等方式来学习，这样可以更快掌握商务英语的书信格式。
以上就是商务英语沟通技巧的主要内容。
商务英语沟通技巧的重要性不言而喻，因此，要学习商务英语，必须掌握商务英语沟通技巧，以便在商务活动中取得更好的成绩。
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Chapter 5 Letter Writing
第五章
信函书写
5.1 Steps to be taken to get letter right
1) Greeting -Dear Sir/Madam We use this form when we don’t know the name of reader and can’t find them out. Using people’s name is professional, friendly and much more likely to get a response. -Dear Mr /Mrs /Miss /Ms In most case, it is best to use one of these alternatives(选择）. Ms is quite acceptable to the majority（大多数） of women in the business.
Learning Objectives （学习目标）
Introduction
Main Contents
Summary （摘要，概要）
Acting Out
Chapter Reference
Chapter 5 Letter Writing
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【learning objective】
Chapter 5 Letter Writing
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5.1 Steps to be taken to get letter right
5) what? Collect the relevant facts, details, names, dates, past history and check them. To make a list of the relevant items and put them in sequence(先后顺序）. By doing a pattern（样式） plan.
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3) How? It is important to think about how you want the letter to express, how we like to express things. It is also important think how our readers would like to see them expressed.
- to give information and ideas
-to get a specific action or series of actions - to persuade or sell - to put a situation right - to clarify（使清晰） a situation
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2. Structuring of letter writing Most letters can be structured in the following order: 1) Greeting 2) Introduction 3) Facts 4) Action 5) Concluding Remarks(评论）
5.4
Commerce（商业，贸易） letters
Chapter 5 Letter Writing
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1. Planning of letter writing 2. Structuring of letter writing 3. Writing letter
Chapter 5 Letter Writing
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Main contents
5.1 Steps to be taken to get letter right
5.2
5.3
Dealing with different types of letters
Basic business letters
Pattern plan: a model of representation（表示） or description（描述） designed to show the main object or workings of an object, system, or concept.
Chapter 5 Letter Writing
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replying to a letter--several ways of replying: - thank you for your letter dated… - with reference to your letter dated… we have investigated（调查） the problem and found that… - I refer to your letter of …
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Making a plan is a very quick process and a safeguard（防护措施） against leaving out crucial（重要的） information.
商务英语沟通与技巧 Business English Communication and Skills
开封大学《商务英语沟通与技巧》精品课程建设组
第五章 Chapter 5
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Letter Writing
Chapter 5 Letter Writing
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5.1 Steps to be taken to get letter right
2) Who? To whom are you writing? Try to find out the following about your target（目标，对象）: - how much they know about you and the situation - what is their level of understanding? - their attitudes and feelings towards your organization - their objectives. What do they want? - their authority（职权）, are they in a position to respond?
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3) facts Have the relevant facts sorted out(分类） into a logical（逻辑上的） order on a sheet of paper Make sure the facts are accurate and complete
Knowledge
1.Know the steps to write a good letter 2.Know the structures and types of letter
Skills
1.Learn to write the basic business letters 2.Learn to write the commerce letters
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- to create a good impression of ourselves and our organization - most letters contain（包括） one or more of these objectives - all business letters should create a good impression. Why write a letter?
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2) Introduction The introduction paragraph（段落） should immediately and clearly identify（识别，确认） the following three items（项目）（: - the subject matter of the letter: state the subject specifically and clearly -the date -heading: it should be clear and meaningful to the reader