速卖通客户沟通模版
速卖通快捷短语模板 -回复
速卖通快捷短语模板-回复
1. 感谢您选择我们的产品，您的满意是我们的追求！
2. 亲爱的买家，您好！您的订单我们已经收到，我们会尽快处理并发货。
3. 对于您提出的问题，我们会在24小时内给予回复，请您耐心等待。
4. 很抱歉听到您对我们的产品不满意，我们愿意为您办理退货或换货服务。
5. 请您在收货后及时确认并给出评价，您的反馈对我们非常重要。
6. 关于商品的详细信息，您可以参考产品描述或者联系我们获取更多帮助。
7. 如果您对订单有任何疑问，欢迎随时联系我们，我们将尽全力解答。
8. 祝您购物愉快，期待您的下次光临！
9. 请注意，由于国际运输的原因，货物可能需要一些时间才能到达，请您理解。
10. 如果您对我们的服务感到满意，希望您能推荐给您的朋友和家人。
11. 对于快递延误的情况，我们深感歉意，我们会积极与物流公司沟通解决。
12. 请确保您的收货地址和联系电话准确无误，以便我们能顺利将商品送达。
13. 如果您收到的商品有质量问题，我们承诺无条件退换货。
14. 感谢您的耐心等待，您的订单正在打包中，即将发出。
15. 我们一直致力于提供高品质的产品和优质的服务，希望能让您满意。
16. 如果您在使用产品过程中遇到任何问题，欢迎随时联系我们的客服团队。
17. 为了保护您的权益，建议您在签收包裹时检查商品是否完好。
18. 您的满意是我们前进的动力，如果您对我们的服务有任何建议，欢迎提出。
19. 谢谢您的支持和信任，我们会继续努力提升产品和服务质量。
20. 在速卖通购物，享受全球直邮，轻松购买世界各地的好物。
期待您的再次光临！。
亚马孙速卖通电子商务客服话术模板(参考)
产品颜色材质等不满意请顾客提供图片 产品功能不满意请顾客提供视频 退货地址 暂时无法送达，重新找运输 深表歉意，感谢理解 物品破损，寄回会承担邮费，建议折扣 20% 已经寄出无法修改地址 确认地址 取消订单并退款 已收到请求
提供中文姓名和地址
缺货等几天给15%折扣
和仓库核实，如果漏发将补发或者退款
确认订单 已发货不可取消，建议先签收后联系客服 回复感谢 刀具刷好评 私人定制比较慢 到达待取通知DHL 钱包等几天 我们已经收到您的订单不用担心 到达待取提醒 手表 物流10-30天未更新 物流30多天未更新 车库灯求好评 之前在度假，会尽快发货 手表反馈不一样 listing材质功能描述不符 没有收到图片请重发
c Dear customer, Dear customer,
Dear customer,
Dear customer, W Deearhacvuestroemceeirv,ed the notification of your order.Thanks for Dear customer, Dear customer,
Best regards, Customer Service Center-Lavender
service. vango520
Dear customer,
Thanks for visiting our website. We deeply apologize for this situation.if you want a refund, you should pay 30% of the product, because your product is manufacturing,Thank you for your understanding.
速卖通新手卖家-基础客户服务邮件模板
问询的处理-8
问询－价格(同意让价)
Dear, Thanks for your inquiry. As you are a new client for us / you are our most welcomed friend, we decided to accept your suggested price / offer 10% discount for the said product(s). Trust you would find the price has reached bottom in consideration of its quality. Wishing you a happy shopping with us.
问询的处理-9
问询－价格(数量折扣)
Dear,
Thanks for your enquiry and we are glad you are interested in our products.
Product: PC Girl Case for iPhone 5S (SKU:72156) Price: $4/pcs Minimum qty: 50 pcs Packing: PP package Shipping: 2-3 business days upon receipt of payment Shipped by: China Post We provide such favorable offer to try to become your reliable business partner. Looking forward to your prompt decision.
问询的处理-4
问询－产品是否有货
Dear, Thanks for your inquiry. Yes, we have plenty of such cases in stock. Could you advise how many pcs you want? 或 Sorry, the item you mentioned is just out of stock and it will be available in two weeks. Could you please check whether the following similar ones are also suitable for you? XXX, XXXX, XXX (link) Looking forward to your prompt reply.
速卖通客户营销话术
速卖通客户营销话术1.亲爱的客户，感谢您对我们的产品感兴趣！有任何问题，请随时向我咨询。
2.您好！我们的产品质量非常好，物美价廉，绝对物超所值！3.亲，我们的产品有很好的售后服务，放心购买吧！4.您购买我们的产品，我会为您提供额外的折扣优惠！5.最近我们有新品上市，品质更好，价格更实惠，您不容错过！6.为了感谢您的厚爱，我将为您提供免费的快递配送服务！7.您的满意是我们最大的追求，购买我们的产品，您绝对不会失望！8.亲，我们的产品适用于多种场合，是您的不二选择！9.您如果对我们的产品感兴趣，我会为您提供VIP优先处理服务！10.当然，我们的产品质量有保障，绝对让您放心购买！11.亲爱的客户，还在犹豫吗？现在购买我们的产品，可以享受特别优惠哦！12.快速下单，我们将立即为您安排发货，让您尽快收到心仪的商品！13.我们的产品颜值高，质量好，是您的最佳选择！14.使用我们的产品，您将体验到前所未有的舒适和便利！15.亲，购买我们的产品可以获得免费赠品哦！错过可惜！16.我们会定期推出新品，购买我们的产品，您可以持续享受到最新的潮流！17.购买我们的产品，原价返现给您，让您感受到超值的购物体验！18.您的满意是我们的最大动力，购买我们的产品，我们一定让您心情愉快！19.亲，我们的产品已通过严格的质量检测，非常安全可靠！20.您所购买的产品可享受到一年的质保服务，有任何问题我们将第一时间为您解决！21.我们的产品种类丰富多样，无论是您自用还是送礼都非常合适！22.购买我们的产品，您不仅可以获得优质商品，还能享受到完善的售后服务！23.亲爱的客户，您可以在我们的店铺中找到最适合您的产品！24.我们的产品经久耐用，您可以长期使用享受到它带来的便利！25.您购买我们的产品，我们将会为您提供专属VIP折扣！26.亲，为了您的购物体验更愉快，我们会提供全程跟踪配送服务！27.我们的产品设计独特，款式多样，可以满足不同人群的需求！28.购买我们的产品，您将获得专业的咨询和售后支持！29.亲爱的客户，我们的产品价格适中，让您享受到物超所值的购物体验！30.您购买我们的产品，我们将会以最快速度为您处理订单和发货！31.我们的产品质量有保障，是您放心购买的不二选择！32.亲，我们的产品具有多种功能，您会发现更多的惊喜！33.购买我们的产品，您可以享受到VIP专属的定制服务！34.您购买我们的产品，我会为您提供免费的终身保养服务！35.亲，我们的产品已经获得众多客户的好评，值得您信赖！36.为了感谢您的购买，我将为您提供额外的积分奖励！37.您购买我们的产品，我们保证原装正品，绝不卖假货！38.亲爱的客户，购买我们的产品，您将拥有年度内各类活动的优先参与权！39.我们的产品因其高品质而深受广大客户的喜爱，您一定不会后悔购买！40.亲，我们的产品有专业的技术支持，让您购买无后顾之忧！41.您购买我们的产品，我们将为您提供快速退换货服务，让您无忧购物！42.为了给您带来更好的购物体验，我们会不断优化产品和服务！43.我们的产品包装精美，适合送礼，是您体面的选择！44.购买我们的产品，我们可以提供个性化定制服务，满足您的特殊需求！45.亲，我们的产品性价比超高，是您购物的最佳选择！46.您购买我们的产品，我们将为您提供详细的使用说明和操作指导！47.我们的产品热销全球，您不买就真的错过了！48.亲爱的客户，您购买我们的产品，我们将全力以赴为您提供最优质的服务！。
速卖通快捷短语模板 -回复
速卖通快捷短语模板-回复
以下是“速卖通快捷短语模板”：
1. 您好，请问有什么我可以帮助您的吗？
2. 非常感谢您的询问，请稍等我为您查询一下。
3. 抱歉，目前该商品暂时缺货。
请关注我们的店铺，我们会及时更新库存。
4. 很抱歉，该商品不支持退换货，请您在购买前仔细阅读商品详情。
5. 客户先生/女士，请问您需要多少件这款商品？
6. 如果您有任何问题或疑虑，请随时联系我们。
7. 感谢您的支持和理解，我们会尽快安排发货。
8. 您好，请问您选择什么样的物流方式？
9. 您可以在订单详情页中找到您的物流信息。
10. 感谢您对我们店铺的关注，期待为您服务。
11. 很抱歉，我们目前仅支持在线支付。
12. 请确定您的收货地址是否正确，以确保包裹的准确寄送。
13. 您可以通过速卖通的聊天功能向我们发送您的退货申请。
14. 非常抱歉给您造成了困扰，我们会尽快解决您的问题。
15. 您可以在订单详情页中找到您的订单号。
16. 我们会尽快处理您的订单，并安排发货。
17. 如果您对收到的商品有任何问题，请及时联系我们。
18. 如果您对我们的服务满意，请给我们一个五星好评。
19. 我们会尽快处理您的退款申请，请耐心等待。
20. 如有任何其他疑问，请随时联系我们的客服团队。
速卖通客户沟通模版
客户沟通邮件模版提醒买家付款：Dear customer:Thank you for your order.The item you selected is a high quality one with competitive price. You would like it.Instant payment can ensure arrangement to avoid short of stock.Thank you and awaiting your payment.买家付款后-有货Dear Valuable Customer;Thank you for choosing our products.Your item will be arranged within 24-48 hours to get courier No. And it would take another two days to online for tracking.We would check the product quality and try our best to make sure you receive it in a satisfactory condition.Thanks for your purchase again and we will update courier No. to your soon买家付款后-无货Dear Customer;Thanks for your order. However, the product you selected has been out of stock. Would you consider whether the following similar ones are also ok for you:XXXXXXXXXXXXIf you don’t need any other item, please apply for cancel the order. And please choose the reason of “buyer ordered wrong product”. In such case, your payment will be returned in 7 business days.Sorry for trouble and thanks so much for your understanding.货物发出填入物流单号后Dear Valuable Customer;Thanks for your order. The product has been arranged with care. You may trace it on the following website after two days:XXXXXXXXXXXXXKindly be noticed that international shipping would take longer time (7-30 business days for China Post, 3-7 for EMS). We sincerely hope it can arrive fast. And you can be satisfied with our products and services.As well, we would appreciate very much if you may leave us five-star appraisal and contact us first for any question, which is very important for us.We treasure your business very much and look forward to serving you again in the near future.跟催买家做出评价Dear Customer;We are glad you have received the goodsBeing a seller on ALiexpress, feedback from customers are of vital importance to us. 5-star appraisal and positive feedback will help us improve our products and service.If you have any other concern or are not so satisfied in any regard, please have no hesitation to contact us firstly. We will try our best to solve your problem.Many thanks for your time on this.收到买家正面评价后.Dear Customer；Thanks for your positive appraisal.We will strive for prociding better service and products for you in the future.Welcome your next coming.1、当买家光顾你的店铺，询问产品信息时：重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。
如何回复速卖通站内信及买家留言,速卖通通用回复模版
如何回复速卖通站内信及买家留言,速卖通通用回复模版We are glad to inform you that your order has been XXX is XXXXXXXXXXXXXXXX。
You can track your package on the website of the shipping company。
If you have any ns or concerns。
please don't hesitate to contact us。
We will do our best to help you。
Thanks for your business!XXXmyname译文：我们很高兴地通知您，您的订单已经发货，货运单号为XXXXXXXXXXXXXXXX。
您可以在物流公司的网站上跟踪包裹。
如果您有任何问题或疑虑，请随时联系我们。
我们将尽力帮您解决。
感谢您的业务！提示：请填上您的货运单号和物流公司的名称。
客户投诉质量问题Dear $buyer。
We are sorry to hear that you are not satisfied with the quality of the product。
Could you please provide us with some pictures or videos to show the problem。
We will XXX make you satisfied。
If the product is indeed defective。
XXX and will do our best to resolve the issue。
Thanks for your n.XXXmyname译文：很抱歉听到您对产品质量不满意。
您能否提供一些照片或视频来展示问题？我们将调查问题并找到解决方案，以使您满意。
如果产品确实存在缺陷，我们将根据您的选择提供更换或退款。
速卖通快捷短语模板
速卖通快捷短语模板 1. 产品相关：
请问这个产品有现货吗？
你们有批发价格吗？
请问这个产品有其他颜色可选吗？
请问这个产品有定制化服务吗？
请问这个产品有保修期吗？
2. 订单相关：
我已经下单了，请尽快发货。
请问我的订单还在处理中吗？
我想取消订单，请帮我处理一下。
我收到的商品与描述不符，请帮我解决问题。
我的订单显示已发货，但我还没有收到，请查一下。
3. 物流相关：
请问我的包裹在哪里？能提供追踪号吗？
我想更改收货地址，请帮我修改一下。
我的包裹被退回了，请帮我重新发货。
我收到的包裹有损坏，请帮我处理退款。
我的包裹已超时，请帮我查询一下。
4. 售后服务：
我收到的商品有质量问题，请帮我处理退款。
我收到的商品缺少配件，请帮我补发。
我收到的商品尺寸不合适，请帮我处理换货。
我对您的服务非常满意，谢谢您的帮助！
我对您的服务不满意，请帮我解决问题。
以上是一些常用的速卖通快捷短语模板，你可以根据实际情况进行调整和使用。
记得在使用快捷短语模板时，要注意礼貌和准确表达，以确保顺利的沟通和交流。
速卖通客服模板
译文：感谢您给我信息。目前我们正在进行促销，如果你购买了 XXXX 个产品，我们可以为您提供XXX %的折扣。一旦我们确认您 的付款，我们将及时发货。如果您有任何进一步的问题，请随时与我 们联系。谢谢！
提示：请添写希望买家购买的件数和您所能提r, Thank you for taking interests in our item. I’m afraid we can’t offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we can offer you a XXX % discount if you purchase more than XXXXpieces in one order. If you have any further questions, please let me know. Thanks! $myname
译文：EMS网站显示您已收到货物。如果您已收到货物请到速卖通 确认，如果有问题请告知我。谢谢！
提示：可根据您货物的实际情况进行更改。
客户投诉产品质量有问题： Dear $buyer, I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition before shipping it out, I suppose that the damage might have happened during the transportation. But I’m still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us. Thanks for your understanding. Best Regards $myname
速卖通日常沟通模板
一、问业务范围：What is your business scope please?you are manufacturer or trader?you will buy the machine by yourself or for your client?缺货：Dear customer,Thank you for choosing our products.I need three days to prepare the goods.On the progress of the order, I will keep you informed.please wait patiently!We would check the product quality and try our best to make sure to receive it in a satisfactory condition.Thanks for your purchase again and we will update courier no.to you soon.Bella二、催付款：Dear customer,Thank you for your order.We checked that your order is unpaid.Do you have any requirements on the goods?Any questions plase free to contact us.we will help you within 24 hours.We will prepare for your order at once after you pay.Thank you in advance.Have a nice day.Best wishesBellaAs a friendly reminder, the instant payment is very important. The earlier you pay, the sooner you will get the item.Dear,We are writing to check whether you have received our last quotation on our PC Girl Case for iphone 5S(SKU:72156) dated 20 Dec 2013.You may rest assured the quality for the goods you selected is quite good.You can rest assured that your price will be profitable.Should you have any concern,please feel free to communicate with us online.Awaiting your immediate response.We are expecting your comment no matter what it is.三、付款后：Dear ***,Thank you for choosing our products.Your item will be arranged within 2-3 days to get courier no.And it would take another two days to be online for tracking.We would check the product quality and try our best to make sure to receive it in a satisfactory condition.Thanks for your purchase again and we will update courier no.to you soon.bella四、货物发出后：。
速卖通邮件回复模板
已经发货hi my dear friendThe goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.regards在回复买家询盘时，一般可以分为四个步骤：跟买家打招呼、进一步介绍产品、告知买家付款同时应尽快发货、结束语。
以下为相关步骤的范例：1、当买家光顾你店铺, 询问产品信息时：重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。
尽量在初步沟通时把产品元素介绍清楚，范例参考:Hello, my dear friend.Thank you for your visiting to my store, you can find the products you need from my store . If there are not what you need, you can tell us, and we can help you to find the source, please feel free to buy anything! Thanks again.2、鼓励买家提高定单金额和定单数量, 提醒买家尽快确认定单时可参考:Thank you for your patronage, if you confirm the order as soon as possible, I will send some gifts. A good news: Recently there are a lot of activities in our store. If the value of goods you buy count to a certain amount, we will give you a satisfied discount.3、交易进行中，通知买家去参看物流情况时，可参考：The goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.4、当完成交易，您表示感谢，并希望他下次能够再次回头时，可参考：Thank you for your purchase, I have prepared you some gifts, which will be sent to you along with the goods.Sincerely hope you like it. I'll give you a discount, if you like to purchase another products.5、推广新产品,采购季节期间根据自己的经验，可给买家推荐自己热销的产品。
速卖通客户沟通模版
客户沟通邮件模版提醒买家付款：Dear customer:Thank you for your order.The item you selected is a high quality one with competitive price. You would like it.Instant payment can ensure arrangement to avoid short of stock. Thank you and awaiting your payment.买家付款后-有货Dear Valuable Customer;Thank you for choosing our products.Your item will be arranged within 24-48 hours to get courier No. And it would take another two days to online for tracking.We would check the product quality and try our best to make sure you receive it in a satisfactory condition.Thanks for your purchase again and we will update courier No. to your soon买家付款后-无货Dear Customer;Thanks for your order. However, the product you selected has been out of stock. Would you consider whether the following similar ones are also ok for you:XXXXXXXXXXXXIf you don’t need any other item, please apply for cancel the order.And please choose the reason of “buyer ordered wrong product”. In such case, your payment will be returned in 7 business days.Sorry for trouble and thanks so much for your understanding.货物发出填入物流单号后Dear Valuable Customer;Thanks for your order. The product has been arranged with care. You may trace it on the following website after two days: XXXXXXXXXXXXXKindly be noticed that international shipping would take longer time(7-30 business days for China Post, 3-7 for EMS). We sincerely hope itcan arrive fast. And you can be satisfied with our products and services.As well, we would appreciate very much if you may leave us five-star appraisal and contact us first for any question, which is veryimportant for us.We treasure your business very much and look forward to serving you again in the near future.跟催买家做出评价Dear Customer;We are glad you have received the goodsBeing a seller on ALiexpress, feedback from customers are of vitalimportance to us. 5-star appraisal and positive feedback will help usimprove our products and service.If you have any other concern or are not so satisfied in any regard,please have no hesitation to contact us firstly. We will try our bestto solve your problem.Many thanks for your time on this.收到买家正面评价后.Dear Customer；Thanks for your positive appraisal.We will strive for prociding better service and products for you in thefuture.Welcome your next coming.1、当买家光顾你的店铺，询问产品信息时：重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。
速卖通模版信
速卖通模版信您是否还在为英语不好而苦恼？您是不是在纠结为什么自己的店铺信誉没有升高？这里给您一些模版信，您可以在交易过程中主动引导买家确认收货及留好评。
1、模版一：刚发货后，提醒买家注意收货及收货后留好评（如果使用的挂号运输方式，如EMS或者DHL等）Dear Valued Customer,We are happy to inform you that your purchase hasbeen dispatched! The typical time of arrival is between 7 and 10 days. If youritem does not arrive within 10 days, please let us know.After your item has arrived, why not take amoment to leave positive feedback about our products and service? It only takes a moment, and it’s a great way to help others make purchases like yours!Thank you for your custom, and we look forwardto providing you with the best buying experience again on AliExpress!Yours sincerely,Seller NameB.如果使用的是挂号大小包Dear Valued Customer,We are happy to inform you that your purchase hasbeen dispatched! The typical time of arrival is between 14 and 39 days. If youritem does not arrive within 39 days, please let us know.After your item has arrived, why not take amoment to leave positive feedback about our products and service? It only takesa moment, and it’s a great way to help others make purchases like yours! Thank you for your custom, and we look forwardto providing you with the best buying experience again on AliExpress!Yours sincerely,Seller Name2、模板二：若物流已妥投或者已经到达目的国，可提醒买家确认收货及留评Dear Valued Customer,Thank you for shopping on our store - we hopeyou are enjoying your purchase!Your shopping experience is very important to usand our business. We would like to invite you to leave positive feedback on ourproducts and service. It only takes a moment, and it’s a great way to helpothers make purchases like yours!If you are unsatisfied with any aspect of ourservice, please contact us first so we can try to resolve your problem.Thank you for your custom, and we look forwardto providing you with the best buying experience again on AliExpress!Yours sincerely,Seller Name3、模板三：已经确认收货后，提醒买家及时留评Dear Valued Customer,Thank you for shopping on our store - we hopeyou are enjoying your purchase!Your shopping experience is very important tous and our business. We would like to invite you to leave positive feedback onour products and service. It only takes a moment, and it’s a great wayto helpothers make purchases like yours!If you are unsatisfied with any aspect of ourservice, please contact us first so we can try to resolve your problem.Thank you for your custom, and we look forwardto providing you with the best buying experience again on AliExpress!Yours sincerely,Seller Name4、模板四：收到评价后A：如果收到好评，一定要对买家进行答谢，有助于买家再次转化：Dear Valued Customer,Thank you for your recent positive feedback!Your satisfaction is hugely important to us,and keeps us motivated to try harder for our customers!You can check out more great products from ourstore: We hope we’ll see you again on our store soon.Yours sincerely,Seller NameB：如果收到中差评，则一定要让买家说出不满意的地方及时弥补，并且可以引导买家修改评价：Dear Valued Customer,We are sorry to see that you left negative or neutralfeedback relating to your recent purchase experience from our store. Please contact us at any time so we can findout why you were unhappy and resolve your problems. We hope then you can reviseyour feedback into a positive feedback for us!Yours sincerely,Seller Name.如果以上几点您都做到了，恭喜您，您的店铺信誉和好评率马上就会提升咯！。
速卖通快捷短语模板 -回复
速卖通快捷短语模板-回复1. 您好！我们的商品都是全新正品，有现货，支持快速发货。
2. 您好！我们提供全球直邮服务，可以快捷送达您的手中。
3. 您好！如果您有任何问题需要咨询，请随时联系我们的客服团队。
4. 您好！感谢您的关注和支持，请放心购买，我们会给您带来满意的购物体验。
5. 您好！我们提供优质的售后服务，如果您对商品不满意，可以随时联系我们进行退换货。
6. 您好！我们的商品价格实惠，品质过硬，欢迎您前来选购。
7. 您好！我们提供多种支付方式，方便您的购买。
8. 您好！我们承诺保护您的个人信息安全，绝不泄露给第三方。
9. 您好！我们的商品品种丰富，涵盖各类需求，欢迎您淘宝选购。
10. 您好！我们提供全球配送服务，无论您身在哪里，都可以享受到我们的商品。
11. 您好！我们提供购物返利政策，您购买越多，返利越高。
12. 您好！我们的商品质量有保证，如果出现质量问题，可以免费退换货。
13. 您好！如果您对商品有任何疑问，可以在商品详情页向我们提问，我们会尽快解答。
14. 您好！我们的商品价格透明，不会有任何额外费用，保证您购物无忧。
15. 您好！我们的商品均经过严格质检，确保卖的放心、买的放心。
16. 您好！感谢您的反馈，我们会不断优化商品和服务，提供更好的购物体验。
17. 您好！我们的商品售后保障期为30天，如果有任何问题，请及时联系我们。
18. 您好！我们提供专业的货运服务，确保商品在运输中的安全抵达。
19. 您好！我们会在第一时间回复您的查询，解决您的问题，为您提供最佳的购物体验。
20. 您好！我们有专门的优惠活动，敬请关注我们的店铺页面，不容错过哦！。
速卖通客户营销话术
速卖通客户营销话术如下：
1.问候与欢迎：
2.“您好，感谢您选择速卖通平台。
我是您的专属客户经理，将竭诚为您服
务。
请问您有什么具体需求或问题吗？”
3.产品推荐：
4.“根据您的需求，我为您推荐以下几款热销产品，它们不仅价格实惠，而
且质量上乘。
您可以根据个人喜好和需求进行选择。
”
5.促销活动：
6.“最近我们平台正在进行促销活动，您可以享受额外的折扣和优惠。
同时，
我们还有积分兑换活动，您可以用积分兑换您喜欢的商品。
”
7.售后服务：
8.“我们非常重视您的购物体验，如果您在使用过程中遇到任何问题或需要
帮助，请随时联系我们。
我们将尽快为您解决问题。
”
9.客户关怀：
10.“感谢您选择速卖通平台，我们会持续关注您的购物体验。
为了回馈您的
支持，我们不定期推出优惠活动，请保持关注。
”
11.邀请再次购买：
12.“感谢您对我们产品的认可和信任。
我们相信您会再次选择我们的产品。
为了给您带来更好的购物体验，我们不断优化产品和服务。
再次感谢您，期待您再次光临。
”
13.结束语：
14.“如果您有任何其他问题或需要帮助，请随时联系我们。
祝您购物愉快！”
以上是速卖通客户营销话术示例，仅供参考。
在实际应用中，请根据具体情况进行调整和完善。
速卖通邮件回复模板
已经发货hi my dear friendThe goodsyou need had been sent to you. It's on the way now.Please pay attent ion to the delive ry and sign as soon as possib le. If you have any questi ons, please feel free to contac t me.regard s在回复买家询盘时，一般可以分为四个步骤：跟买家打招呼、进一步介绍产品、告知买家付款同时应尽快发货、结束语。
以下为相关步骤的范例：1、当买家光顾你店铺, 询问产品信息时：重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。
尽量在初步沟通时把产品元素介绍清楚，范例参考:Hello, my dear friend.Thankyou for your visiti ng to my store, you can find the produc ts you need from my store. If thereare not what you need, you can tell us, and we can help you to find the source, please feel free to buy anythi ng! Thanks again.2、鼓励买家提高定单金额和定单数量,提醒买家尽快确认定单时可参考:Thankyou for your patron age, if you confir m the orderas soon as possib le, I will send some gifts. A good news: Recent ly thereare a lot of activi tiesin our store. If the valueof goodsyou buy countto a certai n amount, we will give you a satisf ied discou nt.3、交易进行中，通知买家去参看物流情况时，可参考：The goodsyou need had been sent to you. It's on the way now.Please pay attent ion to the delive ry and sign as soon as possib le. If you have any questi ons, please feel free to contac t me.4、当完成交易，您表示感谢，并希望他下次能够再次回头时，可参考：Thankyou for your purcha se, I have prepar ed you some gifts, whichwill be sent to you alongwith the goods.Sincer ely hope you like it. I'll give you a discou nt, if you like to purcha se anothe r produc ts.5、推广新产品,采购季节期间根据自己的经验，可给买家推荐自己热销的产品。
速卖通客服模板
译文：感谢您的询问，我们很诚挚的希望跟您做生意。一个样品的运 费需要XXXX美元，如果您一个订单订XXX件产品，我们可以为您提 供批量价格XXXX美元/件。期待着您的答复。谢谢。
提示：请填写你产品的价格，购买件数和优惠价格。
买家要求免运费： Dear $buyer, Sorry, free shipping is not available for orders sent to XXXXXXXXXXXXXX. But we can give you a XXX% discount of the shipping cost. $myname
译文：感谢您继续支持我们，我们正在改善我们的服务，质量，采购 等。如果您可以给我们一个积极的反馈，我们会非常感激，因为这对 我们来说是一个很大的鼓励。如果有什么我可以帮助，不要犹豫请告 诉我。
货物断货： Dear $buyer, We are very sorry that item you ordered is out of stock at the moment. I will contact the factory to see when it will be available again. I would like to recommend some other items of similar styles. Hope you like them too.You can click on the following link to check them out XXXXXXXXXXXXXXXXXXXXXXXXXXXX?? ?.If there’s anything I can help with, please feel free to contact us. Thanks！ Best Regards $myname
速卖通询盘回复N种模板
速卖通询盘回复的11种模板买家来了很多询盘，却不懂得怎么把他们变成真正的客户？是英语不够好？还是不懂得买家心理？不知道回复技巧？只有在买家发送询盘的24小时内回复，才有最大的概率把询盘变成实实在在的订单哦！平台数据显示，买家通过邮件询盘产生的订单中，90%以上是在买家发送询盘的24小时内回复的.催促下单，库存不多Dear X,Thank you for your inquiry.Yes, we have this item in stock. How many do you want? Right now, we only have X lots of the X color left. Since they arevery popular, the product has a high risk of selling out soon.Please place yourorder as soon as possible.Thank you!Best regards----- Customer Service回应买家砍价Dear x,Thank you for your interests in my item.I am sorry but we can’t offer you that low price you asked for. We feel that the price listed is reasonable and has been carefully calculated and leaves me limited profit already. However, we’d like to offer you some discounts on bulk purchases. If your order is more than X pieces, we will give you a discount of xx% off. Please let me know for any further questions.Thanks.Sincerely,----- Customer Service断货(out of stock)Dear X,We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well. You can click on the following link to check them out.http://www.aliexpress…Please let me know for any further questions. Thanks.Best Regards,----- Customer Service因为周末导致回复不够及时,先表示歉意，因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。
速卖通服务回复模板 (2)
下单已付款Dear friend,Thank you for paying for your order no. . We are preparing for your order. We will pay more attention to your order and send it asap. Any questions please feel free to contact us, we will help you within 12 hours.Thank you in advance. Have a nice day~Best Wishes~已发货的Dear friend,Thank you for your support. We had sent out your order Please trace it by on always takes 15-60 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!Best Wishes~俄罗斯客户Dear friend,Thank you for your support. We had sent out your order no. Please trace it by on always takes 15-40 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive.But as you know, the China Post is very unstable to Russia, it may take 90 days to arrive.Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!Best Wishes~俄罗斯仓Dear friend,Thank you for your support. We had sent out your order no. we have send it from our Russian warehouse.Please trace it by on always takes 3-15days to arrive. But as you know, now is shopping season, it may delay about 10more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!Best Wishes~下单未付款的Dear friend,Thank you for your order. We checked that your order is unpaid. Do you have any requirements on the goods? Any questions please feel free to contact us. we will help you within 24 hours. We will prepare for your order at once after you pay.Thank you in advance. Have a nice day~Best Wishes~Paypal account缺货取消Hi,Would you please choose the first or second cause not by "out of stock" to cancel the order?Please check here:really need your great help.After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days.Nice day^^Hi dearI'm sorry that it is difficult to purchase in marketing. Would you please choose the first or second cause not by "out of stock" to cancel the order?Please check here:really need your great help.After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days.Nice day^^Dear friend,Thank you for your reply.Would you please choose the other cause to cancel the order? We knew it is our fault.But please offer us the big favor.We will offer you some discount in your new order.Hope you can forgive us and change the cause.Please check here:day^^Dear friends,Thank you for your order.But it seems that the order had not still pay it.If there is anything I can help you, such as price, size, color etc.Please feel free to contact me. In terms of payment is confirmed after,We will deal with the order and shipment public as soon as possible. Thank you!Best Regards2.客人未付款邮件（针对无等级买家，客人可能不会付款）亲爱的X,我们感谢你从我们这里购买。
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客户沟通邮件模版
提醒买家付款：
Dear customer:
Thank you for your order.
The item you selected is a high quality one with competitive price. You would like it.
Instant payment can ensure arrangement to avoid short of stock.
Thank you and awaiting your payment.
买家付款后-有货
Dear Valuable Customer;
Thank you for choosing our products.
Your item will be arranged within 24-48 hours to get courier No. And it would take another two days to online for tracking.
We would check the product quality and try our best to make sure you receive it in a satisfactory condition.
Thanks for your purchase again and we will update courier No. to your soon
买家付款后-无货
Dear Customer;
Thanks for your order. However, the product you selected has been out of stock. Would you consider whether the following similar ones are also ok for you:
XXXXXX
XXXXXX
If you don’t need any other item, please apply for cancel the order. And please choose the reason of “buyer ordered wrong product”. In such case, your payment will be returned in 7 business days.
Sorry for trouble and thanks so much for your understanding.
货物发出填入物流单号后
Dear Valuable Customer;
Thanks for your order. The product has been arranged with care. You may trace it on the following website after two days:
XXXXXXXXXXXXX
Kindly be noticed that international shipping would take longer time (7-30 business days for China Post, 3-7 for EMS). We sincerely hope it can arrive fast. And you can be satisfied with our products and services.
As well, we would appreciate very much if you may leave us five-star appraisal and contact us first for any question, which is very important for us.
We treasure your business very much and look forward to serving you again in the near future.
跟催买家做出评价
Dear Customer;
We are glad you have received the goods
Being a seller on ALiexpress, feedback from customers are of vital importance to us. 5-star appraisal and positive feedback will help us improve our products and service.
If you have any other concern or are not so satisfied in any regard, please have no hesitation to contact us firstly. We will try our best to solve your problem.
Many thanks for your time on this.
收到买家正面评价后.
Dear Customer；
Thanks for your positive appraisal.
We will strive for prociding better service and products for you in the future.
Welcome your next coming.
1、当买家光顾你的店铺，询问产品信息时：
重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。
尽量在初步沟通时把
产品元素介绍清楚：
Eg1: Hello, my dear friend. Thank you for visiting to my store,
you can find the products you need from my store. If there is not
what you need, you can tell us, and we can help you to find the
source, please feel free to buy anything! Thank you again.
2、发货之后提醒买家已经发货：
Eg1: Dear friend, your package has been send out, the tracking NO, is: 000000000 XXXX, Please keep an eye on it, hope you love our
products and wish to do more business with you in the future.
Good luck!
Eg2: Dear customer, we have send the goods out today, and we can
receive the trucking number after 24 hours later, will send you
message when we receive it.
Eg3: The goods you need had been sent to you. It’s on the way now.
Please pay attention to the delivery and sign as soon as possible.
If you have any questions, please feel free to contact me.
3、当完成交易，您表示感谢，并希望他下次能够再次回头时，可参考：
Thank you for your purchase, I have prepared you gifts, which
will be sent you along with the goods. Sincerely hope you like it.
I will give you a discount, if you like to purchase other
products.
4、订单被ALI关闭时回复：
Dear，you order has been closed because your credit card has not
been approved by Ali, if you want the goods now, we have prepared for you and you can put a new order, Besides, you can pay through western union\TT payment or money bookers payment too. Please
contact with Ali initiavitely! Good luck!
5、海关问题，某些国家海关严格检查货物造成延误，建议及时通知买家，及时的沟通
让买家感觉你是一直跟踪货物状态的，并是个负责人的卖家，以免造成误会。
Dear Friends:
We received notice of logistics company, now your customs for
large parcel periodically inspected strictly, in order to make
the goods sent to you safety, we suggest that delay in shipment , wish you a consent to agree. Please let us know as soon as
possible. Thanks!。