Business Correspondence 2-2-Session 21
智慧树知到《国际学术交流英语》章节测试答案
智慧树知到《国际学术交流英语》章节测试答案第一章1、We can acquire conference information from_________.A.InternetB.academic journalsC.from academic associationsD.from private channels答案: Internet,academic journals,from academic associations,from private channels2、Sponsor of a conference is the institution that initiates the conference while organizer of the conference is entrusted by the sponsor to organize the conference.A.对B.错答案: 对3、A Call for Papers and a conference notice are two totally different documents and they have nothing in common.A.对B.错答案: 错4、Academic committee is also called __.A.program committeeB.scientific committeeC.paper committeeanizing committee答案: program committee,scientific committee,paper committee5、Which of the following is NOT true concerning “parallel session”A.Parallel session is smaller-scale meetings which take place at the same timein different rooms.B.Young scholars usually present their papers at the parallel session.C.Parallel session may involve more detailed discussion between authors andparticipants.D.Parallel session doesn’t allow walk-ins and walk-outs.答案: Parallel session doesn’t allow walk-ins and walk-outs.第三章1、Which of the following statement about abstract isNOTcorrectA.An abstract contains key words found in a research paper, thesis, or review.ponents of an abstract vary according to different disciplines.C.An abstract is an excerpted passage from a research paper, thesis, or review.D.The length of abstracts varies according to discipline and the length of thework.答案:2、We write an abstract when ___.A.submitting articles to academic journalspleting and submitting a . dissertation or . thesisC.submitting conference papersD.selecting which paper to read答案:3、A good abstract should ___.A.be unified, coherent, and intelligible to a wide audienceB.strictly follow the style and formatting guidelines for authorsC.be error freeD.excludes any information that is not based on the content of the paper答案:4、According to the linguist Ken Hyland, an abstract of a research paper usually include ___.A.IntroductionB.PurposeC.MethodD.Product and Conclusion答案:第五章1、Which of the following statement about Q & A session is NOT trueA.Q & A session is usually held immediately after the oral presentation.B.Q & A session only benefits questioners.C.Q & A session is an integral part of academic presentations.D.Q & A session is arranged for most of the international academicconference.答案:2、Before putting forward your question, you need to show your appreciation to the speaker and make a positive comment on his speech.A.对B.错答案:3、When asking questions in a Q & A session, you should ____.A.keep your question as short and clear as possiblee the best grammar and pronunciation that you canC.speak loudly and clearlyD.ask as many questions as you can答案:4、When answering questions in a Q & A session, you should ____.A.speak clearly and confidentlyB.stay calm and always think about your answer before you speakC.refer back to your notes or previous slides when necessaryD.give more people opportunities to communicate with you答案:5、As a speaker, if you don’t know the answer to a particular question, just ignore the question and move on to the next one.A.对B.错答案:第六章1、Which of the following statement about a personal statement is NOT rightA. A personal statement is your introduction to a selection committee.B. A personal statement is used to supplement the information presented in theapplication with specific examples and convincing facts.C. A personal statement carries the same information as listed in a CV.D. A personal statement helps the committee to learn about you.答案:2、A CV is usually no more than one page whereas the length of a resume is often variable.A.对B.错答案:3、In both CVs and resumes, information within sections is usually organized chronologically.A.对B.错答案:4、If one part of your academic record is not ideal, due to some challenges you faced in that particular area, you can explain it in your personal statement and direct readers’ attention to the evidence of your promise for the program.A.对B.错答案:5、When writing a curriculum vitae, you should _.A.conforms to standard conventions of your fieldB.list every exam you have ever takenC.highlight what is most relevante unusual fonts like Freestyle Script or Old English Text to help youstand out答案:第二章1、Which is NOT correct about business letterA. A business letter is an official correspondence between two or more parties.B.Inquiry, recommendation or application letter all belong to the category ofbusiness letter.C.We write a business letter when we need to buy or sell something.D.There are certain rules you have to follow when drafting a business letter.答案: We write a business letter when we need to buy or sell something.2、If you have enclosed any documents along with the letter, you indicate this by typing “Enclosure” below the signature.A.对B.错答案: 对3、“I am writing to you about the possibility of pursuing a doctor’s degree in Finance in your prestigious University.” is an example of ___.A.introducing oneselfB.introducing the purpose of writingC.anticipating a replyD.sending invitation答案: introducing the purpose of writing4、To show you are a qualified candidate for an academic program, you can ___ in your application letter.A.give details about GPAB.introduce the research work you have been involvedC.list the awards you have wonD.all answers are right答案: all answers are right5、When writing an application letter, you should make sure it is targeted for the specific program or position.A.对B.错答案: 对第四章1、If you share something that the audience will find beneficial to know, your purpose of giving the presentation is to _.rmB.persuadeC.inspireD.entertain答案:2、Generally speaking, a presentation can be divided into three parts: introduction, body and conclusion.A.对B.错答案:3、Well-designed visual aids _.A.improve audience understanding and memoryB.carry your next major ideaC.show that you have a plan and have properly preparedD.helps to create your image as a competent speaker答案:4、Which of the following is NOT right when using PowerPoint to support a presentationA.Keep words on each slide to a minimum.B.Bullet form is a great way to keep information on each slide short andsimple.ing colour contrast can help the message on PPT pop out.D.The more animations and transition effects, the better.。
英耐商务英语培训计划
英耐商务英语培训计划IntroductionIn the global business environment, effective communication is key to success. For non-native English speakers, having strong business English skills is essential for professional advancement and success in the international market. To meet the growing demand for business English training, our company has developed a comprehensive training plan to help employees improve their English language skills and enhance their ability to communicate effectively in a business setting.Training ObjectivesThe main objective of the business English training plan is to help employees develop their English language skills in a business context, including speaking, listening, reading, and writing. The specific objectives of the training plan are as follows:1. Improve employees’ fluency and accuracy in spoken English to enable them to participate confidently in business meetings, negotiations, and presentations.2. Enhance employees’ listening skills to enable them to understand and respond appropriately to English-language business communications.3. Develop employees’ reading skills to enable them to comprehend and analyze business documents, reports, and other written materials in English.4. Improve employees’ writing skills to enable them t o produce clear, effective, and professional business correspondence in English.5. Familiarize employees with business English vocabulary, terminology, and idiomatic expressions commonly used in the international business environment.Target AudienceThe business English training plan is designed for employees at all levels of the organization who require English language skills to perform their job duties effectively. This includes employees who are involved in international business, such as sales and marketing professionals, project managers, customer service representatives, and executives. The training plan is also suitable for employees who interact with English-speaking clients, partners, suppliers, and other stakeholders on a regular basis.Training ApproachThe business English training plan will utilize a variety of teaching methods and instructional materials to cater to different learning styles and preferences. The training will be delivered through a combination of in-person classes, online courses, workshops, and self-study materials. The training approach will be interactive, engaging, and practical,with a focus on real-world business situations and scenarios. The training plan will also incorporate regular assessments and feedback to monitor employees’ progress and provide support as needed.Training ContentThe business English training plan will cover a range of topics and skills relevant to the business context. The training content will be divided into modules, each focusing on a specific aspect of business English. The main topics to be covered in the training plan include:1. Business Communication Skills- Effective speaking and listening skills for meetings, negotiations, and presentations- Interpersonal communication skills for building rapport, networking, and relationship management- Cross-cultural communication skills for working with international clients, partners, and colleagues2. Business Writing Skills- Writing clear, concise, and persuasive emails, letters, memos, and reports- Formatting and structuring business documents, such as proposals, contracts, and presentations- Proofreading and editing for accuracy, professionalism, and clarity3. Business Vocabulary and Terminology- Common business English vocabulary and terminology related to finance, marketing, operations, and other business functions- Industry-specific vocabulary and expressions for different sectors, such as technology, healthcare, and manufacturing- Idiomatic expressions and colloquialisms commonly used in the business context4. Business Reading Skills- Reading and understanding business articles, news, and reports in English- Analyzing and interpreting data, charts, graphs, and other visual materials in business documents- Extracting key information and identifying main points in business textsTraining ScheduleThe business English training plan will be delivered over a period of six months, with a total of 24 training sessions. Each training session will be two hours long, and will be held twice a w eek to accommodate employees’ schedules. The training schedule will be flexible, allowing employees to choose between morning, afternoon, or evening sessions, depending on their availability. The training plan will also incorporate a self-study component, with recommended reading materials, online resources, and practice exercises for employees to work on between sessions.Assessment and EvaluationThroughout the training plan, employees’ progress will be monitored through regular assessments and evaluations. This will include listening and speaking tests, reading comprehension exercises, writing assignments, and vocabulary quizzes. In addition, employees will receive feedback on their performance from trainers and peers, and will have the opportunity to review their strengths and areas for improvement. At the end of the training plan, employees will take a final assessment to evaluate their overall proficiency in business English.Training MaterialsThe training plan will utilize a variety of materials and r esources to support employees’ learning and development. This will include textbooks, workbooks, audio and video recordings, sample business documents, online learning platforms, and interactive learning tools. The training materials will be selected based on their relevance, authenticity, and suitability for the business context, and will be regularly updated to reflect current trends and developments in the international business environment.TrainersThe business English training plan will be delivered by experienced and qualified trainers with expertise in English language teaching and business communication. The trainers will be native or near-native English speakers, with proficiency in the business context and a deep understanding of cross-cultural communication. They will be responsible for designing and delivering the training content, providing feedback and guidance to employees, and creating a supportive and inclusive learning environment.Cost and BenefitsThe cost of the business English training plan will be determined based on the number of employees participating, the duration and frequency of training sessions, and the choice of training materials and resources. The benefits of the training plan will include improved communication and language skills, enhanced confidence and proficiency in business English, increased job performance and productivity, and greater opportunities for career advancement and professional growth.ConclusionThe business English training plan is designed to help employees develop their English language skills in a business context, and to enhance their ability to communicate effectively in the international business environment. By providing comprehensive training in speaking, listening, reading, writing, and vocabulary, the plan aims to equip employees with the language skills and tools they need to succeed in the global marketplace. Through a combination of interactive, practical, and engaging training methods, the plan will support employees in improving their business English proficiency and becoming more confident and effective communicators.。
Business+English+Correspondence+Lecture
01
Course Overview
The Definition and Importance of Business English Response
Definition
Business English correspondence refers to the written communication in the form of letters, emails, faxes, and other documents used in business transactions and interactions
"stock," "option," and "derivative."
03
Collaboration
fixed expressions that are commonly used in business English,
such as "as per," "in agreement with," and "for the purpose of."
using appropriate line spacing and indentation to enhance readability
using language that is clear, concise, and free of grammar and spelling errors The stone should be professional and relevant
Use accurate language
Use policy language
Use language that is grammatically correct, accurate, and free of errors
2020智慧树,知到《国际学术交流英语》章节测试完整答案
2020智慧树，知到《国际学术交流英语》章节测试完整答案智慧树知到《国际学术交流英语》（吉林联盟）章节测试答案第一章1、We can acquire conference information from_________.A.InternetB.academic journalsC.from academic associationsD.from private channels答案: Internet,academic journals,from academic associations,from private channels2、Sponsor of a conference is the institution that initiates the conference while organizer of the conference is entrusted by the sponsor to organize the conference.答案: 对3、A Call for Papers and a conference notice are two totally different documents and they have nothing in common.答案: 错4、Academic committee is also called __.A.program committeeB.scientific committeeC.paper committeeanizing committee答案: program committee,scientific committee,paper committee5、Which of the following is NOT true concerning“parallel session”?A.Parallel session is smaller-scale meetings which take place at the same time in different rooms.B.Young scholars usually present their papers at the parallel session.C.Parallel session may involve more detailed discussion between authors and participants.D.Parallel session doesn”t allow walk-ins and walk-outs.答案: Parallel session doesn”t allow walk-ins and walk-outs.第三章1、Which of the following statement about abstract is NOT correct?A.An abstract contains key words found in a research paper, thesis, or review.ponents of an abstract vary according to different disciplines.C.An abstract is an excerpted passage from a research paper,thesis, or review.D.The length of abstracts varies according to discipline and the length of the work.答案:C2、We write an abstract when ___.A.submitting articles to academic journalspleting and submitting a Ph.D. dissertation or M.A. thesisC.submitting conference papersD.selecting which paper to read答案:ABC3、A good abstract should ___.A.be unified, coherent, and intelligible to a wide audienceB.strictly follow the style and formatting guidelines for authorsC.be error freeD.excludes any information that is not based on the content of the paper答案:ABCD4、According to the linguist Ken Hyland, an abstract of a research paper usually include ___.A.IntroductionB.PurposeC.MethodD.Product and Conclusion答案:ABCD第五章1、Which of the following statement about Q & A session is NOT true?A.Q & A session is usually held immediately after the oral presentation.B.Q & A session only benefits questioners.C. Q & A session is an integral part of academic presentations.D.Q & A session is arranged for most of the international academic conference.答案:B2、Before putting forward your question, you need to show your appreciation to the speaker and make a positive comment on his speech.A.对B.错答案:A3、When asking questions in a Q & A session, you should ____.A.keep your question as short and clear as possiblee the best grammar and pronunciation that you canC.speak loudly and clearlyD.ask as many questions as you can答案:ABC4、When answering questions in a Q & A session, you should ____.A.speak clearly and confidentlyB.stay calm and always think about your answer before you speakC.refer back to your notes or previous slides when necessaryD.give more people opportunities to communicate with you答案:ABCD5、As a speaker, if you don”t know the answer to a particular question, just ignore the question and move on to the next one.A.对B.错答案:B第六章1、Which of the following statement about a personal statement is NOT right?A.A personal statement is your introduction to a selection committee.B.A personal statement is used to supplement the information presented in the application with specific examples and convincing facts.C.A personal statement carries the same information as listed in a CV.D.A personal statement helps the committee to learn about you.答案:B2、A CV is usually no more than one page whereas the length of a resume is often variable.A.对B.错答案:B3、In both CVs and resumes, information within sections is usually organized chronologically.A.对B.错答案:A4、If one part of your academic record is not ideal, due to some challenges you faced in that particular area, you can explain it in your personal statement and direct readers”attention to the evidence of your promise for the program.A.对B.错答案:A5、When writing a curriculum vitae, you should _.A.conforms to standard conventions of your fieldB. list every exam you have ever takenC.highlight what is most relevante unusual fonts like Freestyle Script or Old English Text to help you stand out答案:AC第二章1、Which is NOT correct about business letter?A.A business letter is an official correspondence between two or more parties.B.Inquiry, recommendation or application letter all belong to the category of business letter.C.We write a business letter when we need to buy or sell something.D.There are certain rules you have to follow when drafting a business letter.答案: We write a business letter when we need to buy or sell something.2、If you have enclosed any documents along with the letter, you indicate this by typing“Enclosure” below the signature.A.对B.错答案: 对3、“I am writing to you about the possibility of pursuinga doctor”s degree in Finance in your prestigious University.”is an example of ___.A.introducing oneselfB.introducing the purpose of writingC.anticipating a replyD.sending invitation答案: introducing the purpose of writing4、To show you are a qualified candidate for an academic program, you can ___ in your application letter.A.give details about GPAB.introduce the research work you have been involvedC.list the awards you have wonD.all answers are right答案: all answers are right5、When writing an application letter, you should make sure it is targeted for the specific program or position.A.对B.错答案: 对第四章1、If you share something that the audience will find beneficial to know, your purpose of giving the presentation is to _.rmB.persuadeC.inspireD.entertain答案:A2、Generally speaking, a presentation can be divided into three parts: introduction, body and conclusion.A.对B.错答案:A3、Well-designed visual aids _.A.improve audience understanding and memoryB.carry your next major ideaC.show that you have a plan and have properly preparedD.helps to create your image as a competent speaker答案:ABCD4、Which of the following is NOT right when using PowerPoint to support a presentation?A.Keep words on each slide to a minimum.B.Bullet form is a great way to keep information on each slide short and simple.ing colour contrast can help the message on PPT pop out.D.The more animations and transition effects, the better.答案:D。
电子商务英语试题及答案
电子商务英语试题及答案一、选择题（每题2分，共20分）1. What does "B2B" stand for in the context of e-commerce?A. Business to BusinessB. Business to ConsumerC. Consumer to ConsumerD. Business to Government答案：A2. Which of the following is NOT an advantage of online shopping?A. ConvenienceB. Cost-effectivenessC. Limited product selectionD. Time-saving答案：C3. The term "e-wallet" refers to:A. An electronic device used for making paymentsB. A physical wallet for carrying cashC. A software application for managing digital currenciesD. A secure online account for storing payment information答案：D4. What is the primary function of a shopping cart on an e-commerce website?A. To store products for future purchaseB. To display advertisementsC. To allow customers to add and remove items before checkoutD. To provide customer support答案：C5. Which of the following is a type of digital marketing strategy?A. Direct mailB. Social media marketingC. Print advertisingD. Radio commercials答案：B6. What does "SEO" stand for?A. Social Engine OptimizationB. Search Engine OptimizationC. Secure Electronic OrderingD. Systematic Electronic Organization答案：B7. In e-commerce, what is the purpose of a "cookie"?A. To store user preferences and track browsing behaviorB. To enhance the website's securityC. To provide customer service through chatbotsD. To encrypt sensitive data答案：A8. Which of the following is a common e-commerce payment gateway?A. PayPalB. FedExC. UPSD. DHL答案：A9. What is the acronym "API" used for in the context of e-commerce?A. Application Programming InterfaceB. Advanced Payment InterfaceC. Automated Product IntegrationD. Advanced Product Application答案：A10. What is the meaning of "EDI" in e-commerce?A. Electronic Data InterchangeB. Electronic Document InterfaceC. Electronic Device InterfaceD. Electronic Display Interface答案：A二、填空题（每空2分，共20分）11. The process of transferring funds from a buyer's bankaccount to a seller's bank account is known as ___________.答案：funds transfer12. A(n) ___________ is a document that provides proof of a transaction between a buyer and a seller.答案：invoice13. The term ___________ refers to the practice of collecting and analyzing data to understand and predict user behavior.答案：analytics14. When a customer places an order online, the process is often referred to as ___________.答案：checkout15. In e-commerce, ___________ is the process of verifying the identity of a user or system.答案：authentication16. ___________ is a method of payment that involves transferring money from a buyer's bank account directly to the seller's bank account.答案：Direct Debit17. The acronym "SSL" stands for ___________.答案：Secure Sockets Layer18. A(n) ___________ is a type of software that helps businesses manage their customer relationships.答案：CRM (Customer Relationship Management)19. ___________ is a type of e-commerce fraud where a customer provides false information to obtain goods or services.答案：chargeback20. The process of returning a product to a seller is known as ___________.答案：returns processing三、简答题（每题10分，共20分）21. What are the key components of an effective e-commerce website?答案：An effective e-commerce website typically includes user-friendly navigation, a clear and concise layout, secure payment options, a responsive design for mobile devices, product descriptions and images, customer reviews, and a reliable customer service system.22. Describe the role of customer service in e-commerce.答案：Customer service plays a crucial role in e-commerce by addressing customer inquiries, resolving issues, and providing support throughout the purchasing process. It helps build trust, improve customer satisfaction, and can influence repeat business and customer loyalty.四、论述题（每题15分，共30分）23. Discuss the importance of security in e-commerce and the measures that can be taken to protect customer data.答案：Security is paramount in e-commerce as it safeguards sensitive customer information and financial data. Measures to protect customer data include using encryptionfor data transmission, implementing secure payment gateways, employing firewalls and intrusion。
新编剑桥商务英语unit-3精选全文
Words & expressions
• set up •concept •charge •branch out •growth •launch • fee
So is the main concept behind a franchise that of a compromise between setting up on your own and working for a company? ‘Absolutely not,’ says Dan Archer, head of marketing at the British Franchise Association. ‘That’s a ludicrous over-simplification. It is running your own business, but it’s taking away some of the risk and bringing in the support of other people.’ He points out that only 0.9% of franchises fail, compared with the majority of individually owned businesses.
Words & expressions
• set up 成立 创立 •concept 概念 •charge 定价 负责 •branch out 拓展业务 •growth 增长 •launch 开办 创立 • fee 费用 initial fee 押金，保证金
商务英语与国际商务交流测试 选择题 59题
1. What does "CIF" stand for in international trade?A. Cost, Insurance, and FreightB. Cash in FlightC. Commercial Invoice FormD. Currency Inflation Factor2. Which document is used to declare the value of goods for customs pur poses?A. Bill of LadingB. Commercial InvoiceC. Packing ListD. Certificate of Origin3. In a business email, what is the appropriate way to begin?A. "Hey there!"B. "Dear [Name],"C. "Hi everyone,"D. "Hello,"4. What is the primary purpose of a Letter of Credit in international t rade?A. To provide insurance for the goodsB. To guarantee payment to the sellerC. To reduce the price of the goodsD. To increase the speed of delivery5. Which of the following is a common business etiquette when exchanging business cards in Japan?A. Handing it over with both handsB. Tossing it casuallyC. Writing on the card immediatelyD. Folding the card6. What does "FOB" stand for in shipping terms?A. Free on BoardB. Fixed Office BudgetC. Foreign Owned BusinessD. Final Order Batch7. Which of the following is NOT a component of a business proposal?A. Executive summaryB. Financial projectionsC. Personal diary entriesD. Market analysis8. What is the main function of a Bill of Lading?A. To serve as a receipt for the goodsB. To provide insurance coverageC. To act as a price listD. To certify the quality of goods9. Which of the following is a correct format for a business letter?A. "Dear Sir/Madam, [Body] Yours faithfully,"B. "Hello, [Body] See you soon,"C. "Hi Team, [Body] Best regards,"D. "Dear [Name], [Body] Sincerely,"10. What is the role of the World Trade Organization (WTO)?A. To regulate global trade practicesB. To provide loans to developing countriesC. To manage international sports eventsD. To promote tourism11. Which of the following is a key element of a successful business pr esentation?A. Using slang and informal languageB. Providing detailed personal storiesC. Clear and concise informationD. Reading directly from notes12. What is the purpose of a SWOT analysis in business?A. To identify strengths, weaknesses, opportunities, and threatsB. To calculate the stock market trendsC. To predict weather patternsD. To manage personal finances13. Which of the following is a correct way to address a business email to multiple recipients?A. "Hi all,"B. "Hello friends,"C. "Dear group,"D. "Hey team,"14. What does "ETA" stand for in shipping terms?A. Estimated Time of ArrivalB. Electronic Trade AgreementC. Extended Tax AssessmentD. Early Termination Agreement15. Which of the following is a common business protocol when dining ina formal setting?A. Starting to eat before the hostB. Talking with a mouth fullC. Waiting for the host to start eatingD. Using a cell phone at the table16. What is the main purpose of a Non-Disclosure Agreement (NDA)?A. To protect confidential informationB. To increase the salary of employeesC. To enforce work hoursD. To promote social media usage17. Which of the following is a correct way to end a business email?A. "Cheers,"B. "Best regards,"C. "Later,"D. "Take care,"18. What is the role of a Trade Fair in international business?A. To showcase products and servicesB. To provide legal adviceC. To conduct medical examinationsD. To teach cooking classes19. Which of the following is a correct format for a business report?A. "Introduction, [Body], Conclusion"B. "Personal anecdotes, [Body], Jokes"C. "Random facts, [Body], Opinions"D. "Questions, [Body], Answers"20. What does "ETD" stand for in shipping terms?A. Estimated Time of DepartureB. Electronic Transaction DocumentC. Extended Technical DataD. Early Termination Date21. Which of the following is a common business practice when negotiati ng a deal?A. Being overly aggressiveB. Listening to the other party's needsC. Ignoring the other party's proposalsD. Changing topics frequently22. What is the main purpose of a Business Plan?A. To outline the strategy and operations of a businessB. To decorate the officeC. To entertain employeesD. To track personal hobbies23. Which of the following is a correct way to address a business lette r to an unknown recipient?A. "Dear Sir/Madam,"B. "Hello there,"C. "Hi unknown,"D. "Dear nobody,"24. What does "INCOTERMS" stand for in international trade?A. International Commercial TermsB. Internal Control TermsC. International Currency TransactionsD. Internal Corporate Training25. Which of the following is a key element of a business meeting?A. Casual attireB. Formal agendaC. Personal gossipD. Playing music26. What is the purpose of a Balance Sheet in business?A. To show the financial position at a specific point in timeB. To predict future market trendsC. To provide travel plansD. To list employee birthdays27. Which of the following is a correct way to begin a business present ation?A. "Good morning/afternoon everyone,"B. "Hey folks,"C. "Hello random people,"D. "Hi strangers,"28. What does "L/C" stand for in international trade?A. Letter of CreditB. Local CurrencyC. Legal ContractD. Limited Company29. Which of the following is a common business practice when giving a presentation?A. Using a monotone voiceB. Avoiding eye contactC. Engaging with the audienceD. Reading directly from slides30. What is the main purpose of a Profit and Loss Statement?A. To show the revenue and expenses over a period of timeB. To provide a list of employee namesC. To display office decoration ideasD. To track personal fitness goals31. Which of the following is a correct way to address a business lette r to a known recipient?A. "Dear [Name],"B. "Hello friend,"C. "Hi unknown,"D. "Dear nobody,"32. What does "DDP" stand for in shipping terms?A. Delivered Duty PaidB. Direct Deposit PaymentC. Daily Delivery PlanD. Digital Data Processing33. Which of the following is a key element of a successful business ne gotiation?A. Being inflexibleB. Ignoring the other party's needsC. Finding common groundD. Changing topics frequently34. What is the purpose of a Marketing Plan in business?A. To outline marketing strategies and objectivesB. To provide legal adviceC. To conduct medical examinationsD. To teach cooking classes35. Which of the following is a correct way to end a business presentat ion?A. "Thank you for your attention,"B. "Goodbye everyone,"C. "See you next time,"D. "Take care,"36. What does "EXW" stand for in shipping terms?A. Ex WorksB. Extended WarrantyC. External WorkflowD. Exact Weight37. Which of the following is a common business practice when attendinga trade show?A. Avoiding interaction with exhibitorsB. Dressing casuallyC. Engaging with potential clientsD. Using a cell phone constantly38. What is the main purpose of a Cash Flow Statement?A. To show the flow of cash in and out of the businessB. To predict future market trendsC. To provide travel plansD. To list employee birthdays39. Which of the following is a correct way to begin a business report?A. "Introduction,"B. "Personal anecdotes,"C. "Random facts,"D. "Questions,"40. What does "FCA" stand for in shipping terms?A. Free CarrierB. Fixed Cost AgreementC. Foreign Currency AdjustmentD. Final Consignment Agreement41. Which of the following is a key element of a successful business st rategy?A. Lack of planningB. Ignoring market trendsC. Focusing on long-term goalsD. Frequent changes in direction42. What is the purpose of a Competitive Analysis in business?A. To understand the strengths and weaknesses of competitorsB. To provide legal adviceC. To conduct medical examinationsD. To teach cooking classes43. Which of the following is a correct way to address a business email to a known recipient?A. "Dear [Name],"B. "Hello friend,"C. "Hi unknown,"D. "Dear nobody,"44. What does "CPT" stand for in shipping terms?A. Carriage Paid ToB. Customer Payment TermsC. Central Processing TimeD. Comprehensive Protection Plan45. Which of the following is a common business practice when writing a business proposal?A. Including irrelevant informationB. Focusing on the benefits to the clientC. Using informal languageD. Ignoring the client's needs46. What is the main purpose of a Business Model Canvas?A. To outline the key elements of a business modelB. To provide legal adviceC. To conduct medical examinationsD. To teach cooking classes47. Which of the following is a correct way to end a business letter?A. "Sincerely,"B. "Goodbye,"C. "See you next time,"D. "Take care,"48. What does "DAT" stand for in shipping terms?A. Delivered At TerminalB. Direct Access TechnologyC. Daily Activity TrackerD. Digital Asset Transfer49. Which of the following is a key element of a successful business pa rtnership?A. Lack of communicationB. Ignoring each other's strengthsC. Mutual respect and trustD. Frequent conflicts50. What is the purpose of a Risk Assessment in business?A. To identify and manage potential risksB. To provide legal adviceC. To conduct medical examinationsD. To teach cooking classes51. Which of the following is a correct way to begin a business negotia tion?A. "Let's get straight to the point,"B. "Hello friends,"C. "Hi unknown,"D. "Dear nobody,"52. What does "DAP" stand for in shipping terms?A. Delivered At PlaceB. Direct Access ProtocolC. Daily Activity PlanD. Digital Asset Protection53. Which of the following is a common business practice when attendinga business conference?A. Avoiding networking opportunitiesB. Dressing casuallyC. Engaging with other attendeesD. Using a cell phone constantly54. What is the main purpose of a Strategic Plan in business?A. To outline long-term goals and strategiesB. To predict future market trendsC. To provide travel plansD. To list employee birthdays55. Which of the following is a correct way to address a business prese ntation to an international audience?A. "Good morning/afternoon/evening everyone,"B. "Hey folks,"C. "Hello random people,"D. "Hi strangers,"56. What does "CFR" stand for in shipping terms?A. Cost and FreightB. Central Finance ReportC. Customer Feedback ReviewD. Comprehensive Financial Review57. Which of the following is a key element of a successful internation al business transaction?A. Ignoring cultural differencesB. Focusing solely on one's own interestsC. Understanding and respecting cultural nuancesD. Frequent changes in negotiation tactics58. What is the purpose of a Market Research in business?A. To gather information about market conditions and customer needsB. To provide legal adviceC. To conduct medical examinationsD. To teach cooking classes59. Which of the following is a correct way to end a business negotiati on?A. "Thank you for your time,"B. "Goodbye everyone,"C. "See you next time,"D. "Take care,"答案1. A2. B3. B4. B5. A6. A7. C8. A9. A10. A11. C12. A13. A14. A15. C16. A17. B18. A19. A20. A21. B22. A23. A24. A25. B26. A27. A28. A29. C30. A31. A32. A33. C34. A35. A36. A37. C38. A39. A40. A41. C42. A43. A44. A45. B46. A47. A48. A49. C50. A51. A52. A53. C54. A55. A56. A57. C58. A59. A。
DS2208数字扫描器产品参考指南说明书
-05 Rev. A
6/2018
Rev. B Software Updates Added: - New Feedback email address. - Grid Matrix parameters - Febraban parameter - USB HID POS (formerly known as Microsoft UWP USB) - Product ID (PID) Type - Product ID (PID) Value - ECLevel
-06 Rev. A
10/2018 - Added Grid Matrix sample bar code. - Moved 123Scan chapter.
-07 Rev. A
11/2019
Added: - SITA and ARINC parameters. - IBM-485 Specification Version.
No part of this publication may be reproduced or used in any form, or by any electrical or mechanical means, without permission in writing from Zebra. This includes electronic or mechanical means, such as photocopying, recording, or information storage and retrieval systems. The material in this manual is subject to change without notice.
Unit 2 Correspondence
Frances Morelli Bennington High School 102 Main Street Florida, U.S.A. March, 5, 2002 Mr. Ben Angeles BISC Company 132 Main Street Central City, WA 36457 Dear Mr. Angeles: Although I find it an unpleasant task, I feel that I must being to your attention a problem I am having with your representative, Graham Wolff. I am, of course, delighted to have sales representatives call on our teachers. I firmly believe that teachers Should keep up to date(最新的) on everything new in textbooks and other educational products and that no one is in a better position to inform them than the people who sell them. Yet I have a rule that I feel that I must enforce(执行). Every representative is to check in at my office for clearance(出入手续) before proceeding to the classrooms. The reason is understandable to you, I am sure. I want to be certain that each visitor is one that teachers will want to see and, equally important, I think it is unwise for me to allow teachers to be interrupted(打扰) while their classes are in session. Mr. Wolff was informed of this rule when he first began to call on us in September. However, he has repeatedly ignored(不理) it. I know only because the teachers themselves have complained to me about his frequent(频繁的) interruptions, often at extremely(相当) awkward(为难的) times. Naturally, I do not want to cause trouble for this young man. He seems very personable(风度好的), and I know the teachers he sees have great respect for his knowledge and the company he represents. Yet I am sure you understand my position and will pass the word on to him. Very truly yours, Frances Morelli
BusinessEnglishCorrespondence
BusinessEnglishCorrespondenceBusiness English CorrespondenceChapter oneUseful words & Expressions1.have obtained your name and addressfrom2.take the liberty of3.fall within the scope of4.to be transferred to…for attention/bepassed on to…5.take this opportunity to do sth.and see ifwecan…/doc/abe611cdd1d233d4b14e852458fb77 0bf78a3be9.html mercial counsellor7.catalogue8.importer and export9.chamber of commerce10.enquiry11.price list12.article numberExercise (Page27 VI)Shanghai Light Industrial Products Corp11 Jiefang RoadShanghaiTel: 021——43715589October 28,2010The Pacific trading Inc87 Broadway STNew York,104080Dear Sirs,Thank you for your interest in our products.In reply to your request,we enclose our illustrated catalogue and a pricelist showing details of our products.We look forward to hearing from you.Yours truly,Wang XiangEnc as stated.Chapter TwoUseful words & Expressions1.enc losed please find…2.illustrated catalogue3.for your information/reference4.specialize in5.with a view to6.rock-bottom price7.draw attention to8.as a rule9.corporation incorporation firmcompany10.owe one’s name and address to11.be in the market for12.avail oneself of13.by joint efforts/doc/abe611cdd1d233d4b14e852458fb770 bf78a3be9.html e under the scope of our tradeactivities15.be in a position to 16.joint venture17.be of interest to18.upon receipt of19.available for20.be now available from stockExercise (Page50 VII)offer under upon receipt of enter through know enjoy acquaint in the market for learn fall/come effortWe ＿＿from the Chamber of Commerce that you are ＿＿silk products. Since this article ＿＿within the scope of our business activities, we take this opportunity to express our wish to ＿＿into business relations with you.Good Luck brand silk products are ＿＿for their good quality and fine workmanship. They have enjoyed great popularity in the U.S.market. We are sure that ＿＿our joint ＿＿they will ＿＿fast sale in your market.In order to ＿＿you with our products, we are airmailing to you ＿＿separate cover several brochures together with a price list. ＿＿your specific inquiry, we shall send you our＿＿without delay.Chapter ThreeUseful words & Expressions1.be in the market for2.in a variety of3.at what price per yard4.upon/on …terms5.in duplicate6.in triplicate7.in quadruplicate8. a full range of sample 9.call on sb10.appeal to11.selective buyer12.place an order with sb13.by separate post/mail under separatecover14.invite/call/draw/direct one’s attention toExercise (Page67 II)2. We are interested in400 sets of〝Five Rams〞bicycles and shall be pleased to have your best offer by telex on CIF Hamburg basis,including our 5% commission.我方拟购400辆你公司经营的“五羊”牌自行车，请电开最优惠CIF汉堡价，包括给我方的5%的佣金。
商务英语课件
精选ppt
6
BEC的评分的标准是什么？ BEC的分数由听说读写四部分组成，各占总分
的25%，只要求总分及格。每部分批评分标准不尽 相同，比如说听力和阅读都是每道题为一个原始 分，然后按照一定标准折算，比较复杂，在这里 就不再赘述。以口语为例：评分标准测试依据发 音、准确性、流利程度以及交流能力四个部分来 判定。具体标准如下：
中国教育部考试中心是我国国家级教育考试主管部门， 负责承担各项国家级教育考试并受教育部委托代办海外机构 在我国举办的各类教育考试。
商务英语证书考试（BEC）由中英双方合办。英国剑桥 大学考试委员会负责命题，阅卷，颁发证书。中国教育部考 试中心负责报名、印制试卷和组织考试。
精选ppt
2
BEC考试的考试等级如何规定？ BEC共分三个等级：BEC初级（BEC Preliminary Level，
training)
• 领导才能培训( Leadership training) • 实施绩效评价培训(Performance appraisal
training )
• 个人电脑培训(Personal computer training ) • 团队精神培训(Team building training ) • 招聘培训(Hiring process training) • 培训师培训(Training the trainer) • 新设备操作培训(Operating new equipment
• nationally accredited university.剑桥大学是 一所国际知名的大学。
精选ppt
21
5. What does your job involve?
商务英语与国际市场沟通测试 选择题 61题
1. What does the acronym "CIF" stand for in international trade?A) Cost, Insurance, and FreightB) Cash in FlightC) Currency in ForeignD) Central International Fund2. Which of the following is a common method of payment in internationa l trade?A) PayPalB) Letter of CreditC) BitcoinD) Cash on Delivery3. In a business email, what is the purpose of using a "CC" line?A) To send a carbon copy to another recipientB) To send a confidential messageC) To send a copy to the CEOD) To send a copy to the customer service4. What is the primary function of a "Pro Forma" invoice?A) To provide a detailed description of goodsB) To serve as a binding contractC) To give an estimated price before a final agreementD) To request payment from the buyer5. Which of the following is NOT a component of the SWOT analysis?A) StrengthsB) WeaknessesC) OpportunitiesD) Obligations6. What does "FOB" stand for in shipping terms?A) Free on BoardB) First Order BasisC) Foreign Original BrandD) Fixed Original Budget7. Which document is used to declare the value of goods for customs pur poses?A) Commercial InvoiceB) Packing ListC) Bill of LadingD) Customs Declaration8. What is the main purpose of a "Non-Disclosure Agreement" (NDA)?A) To protect the confidentiality of shared informationB) To declare the non-availability of goodsC) To prevent the disclosure of company profitsD) To ensure the non-disclosure of employee records9. In international trade, what does "ETA" stand for?A) Estimated Time of ArrivalB) Estimated Time of ActionC) Expected Time of ArrivalD) Early Time of Arrival10. Which of the following is a key element of a business proposal?A) Personal anecdotesB) Detailed budgetC) Family historyD) Favorite recipes11. What is the primary purpose of a "Certificate of Origin"?A) To certify the origin of goodsB) To certify the quality of goodsC) To certify the price of goodsD) To certify the weight of goods12. Which of the following is a common business etiquette in internatio nal communication?A) Using slang and abbreviationsB) Being overly casualC) Respecting cultural differencesD) Ignoring time zones13. What does "ETD" stand for in shipping terms?A) Estimated Time of DepartureB) Estimated Time of DeliveryC) Expected Time of DepartureD) Early Time of Departure14. Which document outlines the terms and conditions of a shipment?A) Commercial InvoiceB) Packing ListC) Bill of LadingD) Shipping Agreement15. What is the main purpose of a "Letter of Credit"?A) To provide a line of credit to the buyerB) To guarantee payment to the sellerC) To provide a discount on goodsD) To secure a loan for the buyer16. In business communication, what does "FYI" stand for?A) For Your InformationB) For Your InspectionC) For Your InterestD) For Your Improvement17. Which of the following is a key component of a business plan?A) Personal goalsB) Market analysisC) Favorite sports teamsD) Family vacation plans18. What is the primary purpose of a "Purchase Order"?A) To place an order for goodsB) To request a refundC) To inquire about pricesD) To negotiate a contract19. Which of the following is a common business document used in intern ational trade?A) Wedding invitationB) Recipe bookC) Bill of LadingD) Novel20. What does "B2B" stand for in business terms?A) Business to BusinessB) Business to BuyerC) Business to BankD) Business to Board21. Which of the following is a key element of a business presentation?A) Humorous anecdotesB) Clear objectivesC) Personal opinionsD) Family photos22. What is the main purpose of a "Sales Invoice"?A) To request payment for goods soldB) To provide a receipt for goods purchasedC) To list the ingredients of a productD) To describe the manufacturing process23. In international trade, what does "DDP" stand for?A) Delivered Duty PaidB) Delivered Duty PrepaidC) Delivered at DestinationD) Delivered at Dock24. Which of the following is a common business term for a meeting?A) PowwowB) HuddleC) ConferenceD) Chitchat25. What is the primary purpose of a "Business Model Canvas"?A) To plan a vacationB) To outline a business strategyC) To decorate an officeD) To organize a party26. Which document is used to list the contents of a shipment?A) Commercial InvoiceB) Packing ListC) Bill of LadingD) Customs Declaration27. What does "B2C" stand for in business terms?A) Business to ConsumerB) Business to CompanyC) Business to CustomerD) Business to Client28. Which of the following is a key element of a business report?A) Personal diary entriesB) Detailed analysisC) Favorite moviesD) Family tree29. What is the main purpose of a "Credit Note"?A) To provide credit to the buyerB) To correct an overchargeC) To request a discountD) To inquire about a product30. In international trade, what does "EXW" stand for?A) Ex WorksB) Ex WarehouseC) Ex FactoryD) Ex Ship31. Which of the following is a common business document used in negoti ations?A) Wedding albumB) Recipe cardC) ContractD) Novel32. What does "RFP" stand for in business terms?A) Request for ProposalB) Request for PaymentC) Request for ProductD) Request for Permission33. Which of the following is a key element of a business strategy?A) Personal hobbiesB) Market researchC) Favorite foodsD) Family traditions34. What is the primary purpose of a "Quotation"?A) To provide a quote for a serviceB) To request a quote for a serviceC) To provide a quote for a productD) To request a quote for a product35. Which of the following is a common business term for a project?A) HobbyB) EndeavorC) Leisure activityD) Social event36. What is the main purpose of a "Terms of Service"?A) To outline the rules of a serviceB) To provide a menu of servicesC) To list the ingredients of a serviceD) To describe the manufacturing process of a service37. In international trade, what does "FCA" stand for?A) Free CarrierB) Free CarriageC) Free CartageD) Free Cargo38. Which of the following is a common business document used in accoun ting?A) Wedding invitationB) Recipe bookC) InvoiceD) Novel39. What does "B2G" stand for in business terms?A) Business to GovernmentB) Business to GroupC) Business to GuildD) Business to Guild40. Which of the following is a key element of a business letter?A) Personal anecdotesB) Formal languageC) Family historyD) Favorite recipes41. What is the primary purpose of a "Memorandum of Understanding"?A) To outline an agreement between partiesB) To provide a receipt for goods purchasedC) To list the ingredients of a productD) To describe the manufacturing process42. Which document is used to transfer ownership of goods in shipping?A) Commercial InvoiceB) Packing ListC) Bill of LadingD) Customs Declaration43. What does "B2E" stand for in business terms?A) Business to EmployeeB) Business to EmployerC) Business to EnvironmentD) Business to Enterprise44. Which of the following is a key element of a business contract?A) Personal diary entriesB) Detailed termsC) Favorite moviesD) Family tree45. What is the main purpose of a "Debit Note"?A) To provide credit to the buyerB) To correct an underchargeC) To request a discountD) To inquire about a product46. In international trade, what does "CPT" stand for?A) Carriage Paid ToB) Carriage Paid ThroughC) Carriage Paid TowardsD) Carriage Paid To Destination47. Which of the following is a common business document used in market ing?A) Wedding albumB) Recipe cardC) BrochureD) Novel48. What does "RFQ" stand for in business terms?A) Request for QuotationB) Request for QualityC) Request for QuantityD) Request for Question49. Which of the following is a key element of a business proposal?A) Personal hobbiesB) Market analysisC) Favorite foodsD) Family traditions50. What is the primary purpose of a "Specification"?A) To provide a detailed description of goodsB) To request a refundC) To inquire about pricesD) To negotiate a contract51. Which of the following is a common business term for a task?A) HobbyB) EndeavorC) Leisure activityD) Assignment52. What is the main purpose of a "Service Level Agreement"?A) To outline the level of service providedB) To provide a menu of servicesC) To list the ingredients of a serviceD) To describe the manufacturing process of a service53. In international trade, what does "DAP" stand for?A) Delivered at PlaceB) Delivered at PointC) Delivered at PortD) Delivered at Place of Destination54. Which of the following is a common business document used in procur ement?A) Wedding invitationB) Recipe bookC) Purchase OrderD) Novel55. What does "B2B2C" stand for in business terms?A) Business to Business to ConsumerB) Business to Business to CompanyC) Business to Business to CustomerD) Business to Business to Client56. Which of the following is a key element of a business presentation?A) Personal anecdotesB) Clear objectivesC) Personal opinionsD) Family photos57. What is the primary purpose of a "Terms and Conditions"?A) To outline the rules of a serviceB) To provide a menu of servicesC) To list the ingredients of a serviceD) To describe the manufacturing process of a service58. Which document is used to certify the quality of goods?A) Commercial InvoiceB) Packing ListC) Bill of LadingD) Certificate of Quality59. What does "B2B2B" stand for in business terms?A) Business to Business to BusinessB) Business to Business to BuyerC) Business to Business to BankD) Business to Business to Board60. Which of the following is a key element of a business report?A) Personal diary entriesB) Detailed analysisC) Favorite moviesD) Family tree61. What is the main purpose of a "Complaint Letter"?A) To express dissatisfaction with a serviceB) To provide a receipt for goods purchasedC) To list the ingredients of a productD) To describe the manufacturing process答案：1. A2. B3. A4. C5. D6. A7. A8. A9. A10. B11. A12. C13. A14. D15. B16. A17. B18. A19. C20. A21. B22. A23. A24. C25. B26. B27. A28. B29. B30. A31. C32. A33. B34. A35. B36. A37. A38. C39. A40. B41. A42. C43. A44. B45. B46. A47. C48. A49. B50. A51. D52. A53. A54. C55. A56. B57. A58. D59. A60. B61. A。
智慧树知到《国际学术交流英语》章节测试答案
智慧树知到《国际学术交流英语》章节测试答案第一章1、 We can acquire conference information from_________.A.InternetB.academic journalsC.from academic associationsD.from private channels答案 :Internet,academic journals,from academic associations,from private channels2、 Sponsor of a conference is the institution that initiates the conference whileorganizer of the conference is entrusted by the sponsor to organize the conference.A.对B.错答案: 对3、 A Call for Papers and a conference notice are two totally different documentsand they have nothing in common.A.对B.错答案: 错4、 Academic committee is also called __.A.program committeeB.scientific committeeC.paper committeeanizing committee答案 : program committee,scientific committee,paper committee5、Which of the following is NOT true concerning“parallel session”?A.Parallel session is smaller-scale meetings which take place at the same time indifferent rooms.B.Young scholars usually present their papers at the parallel session.C.Parallel session may involve more detailed discussion between authors and participants.D.Parallel session doesn’t allow walk-ins and walk-outs.答案 : Parallel session doesn’t allow walk-ins and walk-outs.第三章1、 Which of the following statement about abstract isNOTcorrect?A.An abstract contains key words found in a research paper, thesis, or review.ponents of an abstract vary according to different disciplines.C.An abstract is an excerpted passage from a research paper, thesis, or review.D.The length of abstracts varies according to discipline and the length of the work.答案 :2、 We write an abstract when ___.A.submitting articles to academic journalspleting and submitting a Ph.D. dissertation or M.A. thesisC.submitting conference papersD.selecting which paper to read答案 :3、 A good abstract should ___.A.be unified, coherent, and intelligible to a wide audienceB.strictly follow the style and formatting guidelines for authorsC.be error freeD.excludes any information that is not based on the content of the paper答案 :4、 According to the linguist Ken Hyland, an abstract of a research paper usuallyinclude ___.A.IntroductionB.PurposeC.MethodD.Product and Conclusion答案 :第五章1、 Which of the following statement about Q & A session is NOT true?A.Q & A session is usually held immediately after the oral presentation.B.Q & A session only benefits questioners.C. Q & A session is an integral part of academic presentations.D.Q & A session is arranged for most of the international academic conference.答案 :2、 Before putting forward your question, you need to show your appreciation to the speaker and make a positive comment on his speech.A.对B.错答案 :3、 When asking questions in a Q & A session, you should ____.A.keep your question as short and clear as possiblee the best grammar and pronunciation that you canC.speak loudly and clearlyD.ask as many questions as you can答案 :4、 When answering questions in a Q & A session, you should ____.A.speak clearly and confidentlyB.stay calm and always think about your answer before you speakC.refer back to your notes or previous slides when necessaryD.give more people opportunities to communicate with you答案 :5、As a speaker, if you don’t know the answer to a partic ular question, just ignore the question and move on to the next one.A.对B.错答案 :第六章1、 Which of the following statement about a personal statement is NOT right?A.A personal statement is your introduction to a selection committee.B.A personal statement is used to supplement the information presented in theapplication with specific examples and convincing facts.C.A personal statement carries the same information as listed in a CV.D.A personal statement helps the committee to learn about you.答案 :2、 A CV is usually no more than one page whereas the length of a resume is oftenvariable.A.对B.错答案 :3 、 In both CVs and resumes, information within sections is usually organizedchronologically.A.对B.错答案 :4、 If one part of your academic record is not ideal, due to some challenges you faced in thatparticular area, you can explain it in your personal statement and direct readers ’ attention to the evidence of your promise for the program.A.对B.错答案 :5、 When writing a curriculum vitae, you should _.A.conforms to standard conventions of your fieldB.list every exam you have ever takenC.highlight what is most relevante unusual fonts like Freestyle Script or Old English Text to help you stand out答案 :第二章1、 Which is NOT correct about business letter?A.A business letter is an official correspondence between two or more parties.B.Inquiry, recommendation or application letter all belong to the category ofbusiness letter.C.We write a business letter when we need to buy or sell something.D.There are certain rules you have to follow when drafting a business letter.答案 : We write a business letter when we need to buy or sell something.2、 If you have enclosed any documents along with the letter, you indicate this bytyping “Enclosure ” below the signature.A.对B.错答案: 对’s degree in 3、“ I am writing to you about the possibility of pursuing a doctorFinance in your prestigious University. ” is an example of ___.A.introducing oneselfB.introducing the purpose of writingC.anticipating a replyD.sending invitation答案 : introducing the purpose of writing4、 To show you are a qualified candidate for an academic program, you can ___ inyour application letter.A.give details about GPAB.introduce the research work you have been involvedC.list the awards you have wonD.all answers are right答案 : all answers are right5、 Whenwriting an application letter,you should make sure it is targeted for the specific program or position.A.对B.错答案: 对第四章1、If you share something that the audience will find beneficial to know, your purpose of giving the presentation is to _.rmB.persuadeC.inspireD.entertain答案 :2、Generally speaking, a presentation can be divided into three parts: introduction, body and conclusion.A.对B.错答案 :3、 Well-designed visual aids _.A.improve audience understanding and memoryB.carry your next major ideaC.show that you have a plan and have properly preparedD.helps to create your image as a competent speaker答案 :4 、 Which of the following is NOT right when using PowerPoint to support a presentation?A.Keep words on each slide to a minimum.B.Bullet form is a great way to keep information on each slide short and simple.ing colour contrast can help the message on PPT pop out.D.The more animations and transition effects, the better.。
外贸函电询价和回复
2）v. ~ between A and B/from A to B (在…到…内)变动
Prices range between 7 and 10. 售价在7英镑和10英镑之间
B. a promising market 有前景的市场 C. moderately priced goods 定价适中的产品
When making an enquiry, the buyer may ask about price, product specification, packing, delivery, terms of payment and so on. An enquiry should be clear and to the point. When a buyer makes an enquiry, he has no obligation to purchase. On the other hand, the seller who receives such an enquiry is under no obligation to reply.
11
Ⅲ Specimen letters
• • • • • • • • • Letter 1（First enquiry） Letter 2（Reply to First enquiry） Letter 3（ Reply） Letter 4（ Reply） Letter 5（ Reply） Letter 6（ Reply） Letter 7（ Enquiry） Letter 8（ Enquiry ） Letter 9（ Reply）
网络技术与无线网络测试 选择题 64题
1. 下列哪种设备用于连接不同类型的网络？A. 路由器B. 交换机C. 集线器D. 网桥2. 无线网络中的SSID代表什么？A. Service Set IdentifierB. System Security IdentificationC. Signal Strength IndicatorD. Server Set Identifier3. 下列哪个协议用于无线网络的安全？A. HTTPB. FTPC. WEPD. SMTP4. 802.11n标准支持的最大数据传输速率是多少？A. 150 MbpsB. 300 MbpsC. 600 MbpsD. 1 Gbps5. 下列哪个是无线网络的加密标准？A. WPAB. HTTPC. FTPD. SMTP6. 无线网络中的AP代表什么？A. Access PointB. Application ProtocolC. Advanced ProgramD. Active Port7. 下列哪个设备用于扩展无线网络的覆盖范围？A. 路由器B. 交换机C. 中继器D. 网桥8. 802.11ac标准支持的最大数据传输速率是多少？A. 150 MbpsB. 300 MbpsC. 600 MbpsD. 1 Gbps9. 下列哪个是无线网络的认证标准？A. WPA2B. HTTPC. FTPD. SMTP10. 无线网络中的BSSID代表什么？A. Basic Service Set IdentifierB. Broadcast Service Set IdentifierC. Bridge Service Set IdentifierD. Base Station Set Identifier11. 下列哪个设备用于连接有线网络和无线网络？A. 路由器B. 交换机C. 中继器D. 网桥12. 802.11ax标准支持的最大数据传输速率是多少？A. 150 MbpsB. 300 MbpsC. 600 MbpsD. 1 Gbps13. 下列哪个是无线网络的加密标准？A. WPA3B. HTTPC. FTPD. SMTP14. 无线网络中的ESSID代表什么？A. Extended Service Set IdentifierB. Extended System Security IdentificationC. Extended Signal Strength IndicatorD. Extended Server Set Identifier15. 下列哪个设备用于连接多个无线网络？A. 路由器B. 交换机C. 中继器D. 网桥16. 802.11ad标准支持的最大数据传输速率是多少？A. 150 MbpsB. 300 MbpsC. 600 Mbps17. 下列哪个是无线网络的认证标准？A. WPAB. HTTPC. FTPD. SMTP18. 无线网络中的IBSS代表什么？A. Independent Basic Service SetB. Independent Broadcast Service SetC. Independent Bridge Service SetD. Independent Base Station Set19. 下列哪个设备用于连接有线网络和无线网络？A. 路由器B. 交换机C. 中继器D. 网桥20. 802.11ah标准支持的最大数据传输速率是多少？A. 150 MbpsB. 300 MbpsC. 600 MbpsD. 1 Gbps21. 下列哪个是无线网络的加密标准？A. WEPB. HTTPC. FTPD. SMTP22. 无线网络中的PSK代表什么？A. Pre-Shared KeyB. Public Service KeyC. Private Signal KeyD. Public Server Key23. 下列哪个设备用于连接多个无线网络？A. 路由器B. 交换机C. 中继器D. 网桥24. 802.11bg标准支持的最大数据传输速率是多少？A. 150 MbpsB. 300 MbpsD. 1 Gbps25. 下列哪个是无线网络的认证标准？A. WPA2B. HTTPC. FTPD. SMTP26. 无线网络中的WPA代表什么？A. Wi-Fi Protected AccessB. Wireless Public AccessC. Wired Private AccessD. Wireless Protected Authentication27. 下列哪个设备用于连接有线网络和无线网络？A. 路由器B. 交换机C. 中继器D. 网桥28. 802.11be标准支持的最大数据传输速率是多少？A. 150 MbpsB. 300 MbpsC. 600 MbpsD. 1 Gbps29. 下列哪个是无线网络的加密标准？A. WPA3B. HTTPC. FTPD. SMTP30. 无线网络中的TKIP代表什么？A. Temporal Key Integrity ProtocolB. Temporal Key Identification ProtocolC. Temporal Key Integration ProtocolD. Temporal Key Identification Program31. 下列哪个设备用于连接多个无线网络？A. 路由器B. 交换机C. 中继器D. 网桥32. 802.11bz标准支持的最大数据传输速率是多少？A. 150 MbpsC. 600 MbpsD. 1 Gbps33. 下列哪个是无线网络的认证标准？A. WPAB. HTTPC. FTPD. SMTP34. 无线网络中的CCMP代表什么？A. Counter Mode with Cipher Block Chaining Message Authentication C ode ProtocolB. Counter Mode with Cipher Block Chaining Message Authentication C ode ProgramC. Counter Mode with Cipher Block Chaining Message Authentication C ode ProcedureD. Counter Mode with Cipher Block Chaining Message Authentication C ode Process35. 下列哪个设备用于连接有线网络和无线网络？A. 路由器B. 交换机C. 中继器D. 网桥36. 802.11by标准支持的最大数据传输速率是多少？A. 150 MbpsB. 300 MbpsC. 600 MbpsD. 1 Gbps37. 下列哪个是无线网络的加密标准？A. WEPB. HTTPC. FTPD. SMTP38. 无线网络中的AES代表什么？A. Advanced Encryption StandardB. Advanced Encryption SystemC. Advanced Encryption ServiceD. Advanced Encryption Security39. 下列哪个设备用于连接多个无线网络？A. 路由器B. 交换机C. 中继器40. 802.11bz标准支持的最大数据传输速率是多少？A. 150 MbpsB. 300 MbpsC. 600 MbpsD. 1 Gbps41. 下列哪个是无线网络的认证标准？A. WPA2B. HTTPC. FTPD. SMTP42. 无线网络中的EAP代表什么？A. Extensible Authentication ProtocolB. Extensible Authentication ProgramC. Extensible Authentication ProcedureD. Extensible Authentication Process43. 下列哪个设备用于连接有线网络和无线网络？A. 路由器B. 交换机C. 中继器D. 网桥44. 802.11by标准支持的最大数据传输速率是多少？A. 150 MbpsB. 300 MbpsC. 600 MbpsD. 1 Gbps45. 下列哪个是无线网络的加密标准？A. WPA3B. HTTPC. FTPD. SMTP46. 无线网络中的PEAP代表什么？A. Protected Extensible Authentication ProtocolB. Protected Extensible Authentication ProgramC. Protected Extensible Authentication ProcedureD. Protected Extensible Authentication Process47. 下列哪个设备用于连接多个无线网络？A. 路由器B. 交换机D. 网桥48. 802.11bz标准支持的最大数据传输速率是多少？A. 150 MbpsB. 300 MbpsC. 600 MbpsD. 1 Gbps49. 下列哪个是无线网络的认证标准？A. WPAB. HTTPC. FTPD. SMTP50. 无线网络中的LEAP代表什么？A. Lightweight Extensible Authentication ProtocolB. Lightweight Extensible Authentication ProgramC. Lightweight Extensible Authentication ProcedureD. Lightweight Extensible Authentication Process51. 下列哪个设备用于连接有线网络和无线网络？A. 路由器B. 交换机C. 中继器D. 网桥52. 802.11by标准支持的最大数据传输速率是多少？A. 150 MbpsB. 300 MbpsC. 600 MbpsD. 1 Gbps53. 下列哪个是无线网络的加密标准？A. WEPB. HTTPC. FTPD. SMTP54. 无线网络中的TLS代表什么？A. Transport Layer SecurityB. Transport Layer SystemC. Transport Layer ServiceD. Transport Layer Security Protocol55. 下列哪个设备用于连接多个无线网络？A. 路由器B. 交换机C. 中继器D. 网桥56. 802.11bz标准支持的最大数据传输速率是多少？A. 150 MbpsB. 300 MbpsC. 600 MbpsD. 1 Gbps57. 下列哪个是无线网络的认证标准？A. WPA2B. HTTPC. FTPD. SMTP58. 无线网络中的TTLS代表什么？A. Tunneled Transport Layer SecurityB. Tunneled Transport Layer SystemC. Tunneled Transport Layer ServiceD. Tunneled Transport Layer Security Protocol59. 下列哪个设备用于连接有线网络和无线网络？A. 路由器B. 交换机C. 中继器D. 网桥60. 802.11by标准支持的最大数据传输速率是多少？A. 150 MbpsB. 300 MbpsC. 600 MbpsD. 1 Gbps61. 下列哪个是无线网络的加密标准？A. WPA3B. HTTPC. FTPD. SMTP62. 无线网络中的SIM代表什么？A. Subscriber Identity ModuleB. Subscriber Identification ModuleC. Subscriber Identity ManagementD. Subscriber Identification Management63. 下列哪个设备用于连接多个无线网络？A. 路由器B. 交换机C. 中继器D. 网桥64. 802.11bz标准支持的最大数据传输速率是多少？A. 150 MbpsB. 300 MbpsC. 600 MbpsD. 1 Gbps答案：1. A2. A3. C4. B5. A6. A7. C8. D9. A10. A11. A12. D13. A14. A15. A16. D17. A18. A19. A20. A21. A22. A23. A24. B25. A26. A27. A28. D29. A30. A31. A32. D33. A34. A35. A36. D37. A38. A39. A40. D41. A42. A43. A44. D45. A46. A47. A48. D49. A50. A51. A52. D53. A54. A55. A56. D57. A58. A59. A60. D61. A62. A63. A64. D。
关于商务英语礼仪的单词
关于商务英语礼仪的单词商务英语礼仪是在商务交际中必不可少的一部分。
掌握相关的单词和短语可以帮助我们在商务场合中更加自信和得体地表达自己。
以下是一些与商务英语礼仪相关的单词和短语：1. Greetings - 问候- Hello / Hi - 你好 / 嗨- Good morning / afternoon / evening - 早上好 / 下午好/ 晚上好- Nice to meet you - 很高兴见到你2. Introductions - 介绍- May I introduce myself? - 我可以自我介绍吗？- This is Mr./Ms. [Name], he/she is from[Company/Department] - 这位是[姓名]先生/女士，他/她来自[公司/部门]- Have you met [Name]? - 你见过[姓名]吗？3. Small talk - 闲聊- How are you? - 你好吗？- How's business? - 生意如何？- Did you have a good journey? - 旅途愉快吗？4. Courtesy phrases - 礼貌用语- Please - 请- Thank you - 谢谢- You're welcome - 不客气- Excuse me - 对不起5. Polite requests - 礼貌的请求- Could you please...? - 你能...吗？- Would you mind...? - 你介意...吗？- I would appreciate it if you could... - 如果你能...我会很感激6. Business meetings - 商务会议- Agenda - 议程- Minutes - 会议纪要- Action items - 行动事项- Chairperson - 主席7. Negotiations - 谈判- Terms and conditions - 条款和条件- Proposal - 提议- Counteroffer - 还盘- Agreement - 协议8. Presentations - 演示- PowerPoint - 幻灯片- Visual aids - 视觉辅助工具- Q&A session - 问答环节- Handouts - 分发资料9. Business correspondence - 商务函件- Dear Sir/Madam - 尊敬的先生/女士- Sincerely - 真诚地- Attached - 附上- Please find enclosed - 附上10. Networking - 社交网络- Business card - 名片- Networking event - 社交活动- Professional connections - 职业联系- Follow-up - 后续跟进这些单词和短语可以帮助我们在商务英语交际中更加得体地与他人沟通和表达自己的意思。
外贸英语口语课堂PPT
How do you do?
❖ 熟人打招呼： ❖ How are you? ❖ How are you doing?
初次见面， 较正式 更亲切
❖ Fine, thanks, and you?
❖ Very well, thank you.
❖ Not bad. Thank you.
❖ I’m OK.
11
❖ Sales department 销售部
❖
国际部 International Department
出口部 Export Department
进口部 Import Department
❖ Purchasing/procurement department 采购部
❖ Research and development department 研发部(R&D)
Director Zhang Office Director 办公室主任 ❖ 经理 Manager ❖ Marketing representative 销售代表 ❖ Accounting 会计 ❖ Cashier 出纳员 ❖ Clerk/Receptionist 职员／接待员 ❖ 推销员 Salesman ❖ 采购员 Purchaser ❖ 售货员 Sales Clerk
•Keyboard 键盘 Mouse 鼠标
•Copier 复印机 Fax machine传真机 Telephone 电话
•Printer 打印机
Ink jet printer 喷墨式打印机 Laser printer 激光打印机
•Papetapler 订书机
听完别人自我 介绍以后，可
以说：
❖ How do you do , Mr. Blake.
商务信封格式英语 缩进式 范文
商务信封格式英语缩进式范文全文共3篇示例，供读者参考篇1Business Envelope FormatWhen it comes to business correspondence, it is essential to pay attention to the details, including the proper format of the envelope. A well-formatted envelope conveys professionalism and ensures that your mail reaches its intended recipient in a timely manner. In this article, we will discuss the standard format for a business envelope, using the block format style.Block Format StyleThe block format style is commonly used for business correspondence. It involves aligning all elements of the envelope along the left-hand margin, without indentation. This creates a clean and professional appearance, making it easy for postal workers to process the mail.Envelope Elements1. Sender's Information: The sender's information should be aligned at the top left corner of the envelope. Include your fullname, company name (if applicable), and return address. Make sure to use a legible font and size for this information.2. Addressee's Information: The addressee's information should be centered on the envelope, below the sender's information. Include the recipient's full name, job title (if known), company name, and mailing address. If you are unsure of the correct address, double-check before sending your mail.3. Postage Stamp: Affix the postage stamp to the top right corner of the envelope. Make sure that the stamp is the correct value for the weight of your mail. If you are sending international mail, use an international postage stamp.4. Return Address: It is important to include a return address on the envelope in case the mail is undeliverable. This ensures that the mail can be returned to you if there are any issues with delivery.Sample Envelope FormatSender's Information:John DoeABC Company123 Main StreetAnytown, USA 12345Addressee's Information:Jane SmithMarketing ManagerXYZ Corporation456 Oak AvenueOthertown, USA 67890Postage Stamp: Affix stamp hereReturn Address:John DoeABC Company123 Main StreetAnytown, USA 12345ConclusionIn conclusion, following the proper format for a business envelope is essential for ensuring that your mail is delivered efficiently and professionally. By using the block format style and including all necessary elements on the envelope, you canconvey a sense of professionalism in your business correspondence. Remember to double-check the accuracy of the address and postage before sending your mail to avoid any delays or complications.篇2Business Envelope FormatBusiness correspondence is an essential part of maintaining professional relationships and communicating important information. One key element of business communication is the use of proper envelope formatting. A well-formatted envelope not only conveys professionalism but also ensures that the recipient receives the communication in a timely manner. In this article, we will discuss the proper format for a business envelope in English.Contents of a Business Envelope:1. Sender's Information: The sender's information should be placed in the top left corner of the envelope. This includes the sender's name, company name (if applicable), and return address.Jane SmithABC Company123 Main StreetNew York, NY 100012. Recipient's Information: The recipient's information should be placed in the center of the envelope, slightly below the sender's information. This includes the recipient's name and address.John DoeXYZ Corporation456 Elm StreetLos Angeles, CA 900013. Postage Stamp: The postage stamp should be placed in the top right corner of the envelope, opposite the sender's information. The stamp should be appropriate for the weight and size of the envelope.4. Business Logo (optional): If you are sending official company correspondence, you may choose to include your company logo in the top left corner of the envelope.5. Seal: Once you have placed the contents in the envelope, make sure to seal it properly to prevent the contents from falling out during transit.Tips for Envelope Formatting:1. Use a standard business envelope size (such as #10) for official correspondence.2. Use a legible font and font size for the sender and recipient information.3. Avoid using abbreviations in the sender or recipient information.4. Use a clear and concise format for the envelope to ensure that it looks professional.In conclusion, proper envelope formatting is essential for effective business communication. By following the guidelines outlined in this article, you can ensure that your business correspondence is received in a timely manner and conveys professionalism to the recipient.篇3Business Envelope FormatFrom:John Smith123 Main StreetNew York, NY 10001(555) 123-4567*******************To:Jane DoeABC Company456 Elm StreetLos Angeles, CA 90001April 1, 2022Dear Ms. Doe,I am writing to follow up on our recent meeting regarding the new project collaboration between our companies. I wanted to provide you with additional information and updates on our end.Firstly, I am pleased to inform you that our team has completed the preliminary research and development phase ofthe project. We are now ready to move forward with the next steps, including scheduling a brainstorming session to discuss the project scope and timeline.Additionally, I have attached a copy of the project proposal for your review. Please take a look and let me know if you have any feedback or suggestions. We are open to any input you may have and are committed to ensuring the success of this project.Moreover, I would like to invite you to visit our headquarters in New York for a meeting to further discuss the project details and address any questions or concerns you may have. Please let me know your availability so we can coordinate a suitable time for the meeting.In closing, I am excited about the potential of this collaboration and am confident that together we can achieve great success. I look forward to hearing from you soon and working together to bring this project to fruition.Thank you for your time and consideration.Sincerely,John Smith---Note: This is a fictional example of a business envelope format. The information and content are for illustrative purposes only.。
英语会议内容范文
英语会议内容范文The meeting commenced with a warm welcome from the chairperson, setting a collaborative tone for the session.In the first agenda item, the importance of effective communication in a globalized business environment was underscored, emphasizing the role of English as a lingua franca.The second point on the agenda addressed the need for continuous language proficiency development, with a proposal for regular English workshops to enhance the team's fluency.During the third segment, the attendees discussed the integration of English in daily operations, highlighting the benefits of using English for project documentation andclient correspondence.A lively debate ensued in the fourth part, where the use of English in informal settings was debated, with arguments for and against its necessity in fostering team cohesion.The fifth item focused on the challenges faced by non-native speakers, and strategies to overcome language barriers were shared, such as utilizing translation tools and language learning apps.In the penultimate section, the meeting explored thecultural aspects of English language learning, recognizing the importance of understanding idiomatic expressions and colloquialisms.Finally, the meeting concluded with a call to action, urging all members to embrace English as a tool for professional growth and to actively participate in language-enhancing initiatives.The session was adjourned with a sense of enthusiasm and commitment to improving English language skills across the board.。
英文商务交流活动策划方案
英文商务交流活动策划方案Introduction:The aim of this business communication activity plan is to promote effective communication skills among employees in a company. Effective communication is crucial for the success of any business as it ensures that information is shared accurately and efficiently. This plan outlines various activities that can be organized to enhance communication skills, including workshops, seminars, team-building exercises, and role-play scenarios. Each activity is designed to address different aspects of communication and enable employees to become better communicators.1. Workshop: Effective Communication SkillsObjective: To introduce employees to the fundamentals of effective communication and to enhance their skills through interactive exercises.Activities:- Introduction to Communication: Presenting the basics of effective communication, including verbal and non-verbal cues, active listening, and body language.- Communication Styles: Discussing different communication styles and their impact on interpersonal relationships and team dynamics.- Communication Barriers: Identifying common barriers to communication and exploring strategies to overcome them.- Role-Play Exercises: Engaging employees in role-play scenarios to practice effective communication skills in various workplace situations.- Feedback Session: Providing constructive feedback to participants to help them improve their communication skills.2. Seminar: Written Communication in BusinessObjective: To improve employees' written communication skills and enhance their ability to communicate clearly and succinctly through written correspondence.Activities:- Basic Writing Skills: Providing guidance on grammar, punctuation, and sentence structure to enhance the clarity and coherence of written communication.- Business Correspondence: Discussing the key elements of effective business correspondence, including emails, memos, and reports.- Proofreading and Editing: Teaching employees how to effectively proofread and edit their written work to eliminate errors and improve readability.- Writing Exercises: Assigning writing tasks to participants to practice applying the principles learned during the seminar.- Q&A Session: Encouraging participants to ask questions and seek clarification on any aspects of written communication they find challenging.3. Team-Building Exercise: Communication ChallengeObjective: To foster effective communication within teams and enhance collaboration and problem-solving skills.Activities:- Cross-functional Teams: Forming cross-functional teams comprising members from different departments or divisions to encourage collaboration.- Communication Challenges: Presenting teams with various communication challenges, such as building a structure blindfolded or completing a puzzle within a time limit.- Debriefing Session: Engaging teams in a reflective discussion to analyze their communication strategies, identify strengths and weaknesses, and explore ways to improve.- Team-Building Games: Organizing team-building games that require effective communication, such as scavenger hunts or escape room challenges.- Follow-up Discussion: Facilitating a follow-up discussion to enable teams to share their experiences, lessons learned, and suggestions for improving communication within the organization.4. Role-Play Scenario: Difficult ConversationsObjective: To enhance employees' skills in handling difficult conversations and conflicts in a professional and constructive manner.Activities:- Scenario Development: Identifying common workplace scenarios that involve difficult conversations, such as giving feedback, resolving conflicts, or addressing performance issues.- Role Allocation: Assigning participants specific roles within the scenario and providing them with guidelines on how to approach the conversation.- Role-Play Exercises: Conducting role-play exercises with participants playing the identified roles to practice effective communication strategies in difficult situations.- Peer Feedback: Encouraging participants to provide constructive feedback to each other after each role-play, focusing on areas of improvement and highlighting effective communication techniques.- Discussion and Reflection: Facilitating a discussion on the challenges faced during the role-play scenarios and exploring strategies to handle difficult conversations more effectively in the future.Conclusion:Effective communication is essential for a successful and productive business environment. By implementing this business communication activity plan, organizations can provide employees with the tools and skills necessary to communicate effectively in various professional settings. Through workshops, seminars, team-building exercises, and role-play scenarios, employees can enhance their communication skills, thereby improving teamwork, collaboration, and overall business communication effectiveness.。
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• We hope you will understand our position in this matter, and trust that from now on we can rely on punctual delivery of our orders. • Yours faithfully,
ห้องสมุดไป่ตู้
Unit 15 Complaints and Claims
• We have felt it necessary to make our feelings known since we cannot give reliable delivery dates to our customers unless we can count on undertakings given by our suppliers.
Unit 15 Complaints and Claims
• Concise letters: Could be understood rapidly. • • Friendly letters: Having a considerate, cooperative and complimentary tone – are prioritised since the readers responds positively towards the author and wishes to help.
Unit 15 Complaints and Claims
• Constructive letters: With positive claims, recommending positive actions – encourage action and faster choices. • Authoritative letters: Letters which are well crafted and appropriately presented – convey more credibility and therefore are taken more seriously.
• State exactly what you want done about the problem and how long you are willing to wait to get it resolved. Be reasonable. • Avoid writing an angry, sarcastic, or threatening letter. The person reading your letter probably was not responsible for your problem but may be very helpful in resolving it.
• Factual letters: Let the readers determine immediately the appropriate particulars, dates, needs, etc., and also to justify action to solve the complaint.
Business Correspondence
Session 20 Xin Zhao 22/05/2012
Unit 15 Complaints and Claims
• How to write a letter of complaint?
• Make your letter brief and to the point. Include all important facts about your purchase, including the date and place where you made the purchase and any information you can give about the product or service such as serial or model numbers or specific type of service.
Unit 15 Complaints and Claims
• Complaint Regarding Frequent Late Deliveries • Dear Sirs, • We ordered 8 filing cabinets from you on 2 August on the understanding that they would be delivered within one week. However these were not received until this morning. • Unfortunately there have been similar delays on several previous occasions, and their increasing frequency in recent months compels us to say that business between us cannot continue in conditions such as these.
Unit 15 Complaints and Claims
• How to write a letter of complaint? • Effective complaints letters ought to be: • constructive • authoritative • factual • concise • friendly
Unit 15 Complaints and Claims
• Complaint Concerning Wrong Goods
• Dear Sirs, • On 01 August I ordered 12 copies of Background Music by Lawrence under my order number 12345.