MGT 411 Exam 2 Study Guide

SUPPLEMENT A:1.What are the 5 S’s of an effective presentation?1. strategy2.structure3.support4.style5.supplement2.What is the order of the 5 S’s?1.Formulate a strategy for the specific audience and occasion.为特定的受众制定战略2.Develop a clear structure.制定了明确的结构3.Support your ideas with examples, illustrations, and othermaterial adapted to your audience.支持你的观点的证据4.Prepare your material to create a presentation style that willenhance your ideas.结合思想与加强演讲风格5.Supplement your presentation with confident, informedresponse to questions and challenges.辅以通知回答问题3.How do you determine your purpose (Figure A.2)?Your subjectYour general purposeYour specific purpose4.What are the general purposes for presentations?Motivate, inform, persuade, demonstrate, teach5.Is the audience able to retain more information if the material is something they are already familiar with?P616yes6.Why are visual and audio aids used?P620help people process and retain data,enhancing comprehension and memory,heighten the persuasive impact of your ideas if they engage receivers actively in the communicative exchange.7.What are some different types of visual aids?Computer-aided graphics, slides, photographs, posters, descriptive or written materials, numbers and charts8.What is primacy?The power of a first impression9.What is recency?We remember more recent events better than the past10.What are the most important segments of the presentation? p. 618the most important segments of your presentation, they warrant the most preparation.11.Are transitions important in presentations? When should they be used? p. 618It is especially important in oral communication.When you’re moving form one idea to another idea.You should indicate major transitions between ideas.SUPPLEMENT C: MEETINGS1.Why are meetings important?One reason is because so much of a manager’s time is spent in meetings.A second reason is meetings are a significant cost.A third reason becoming a skillful meeting manager is crucial is meetings are the place where most corporate decisions are actually made, or reviewed.A fourth reason relates to the concept of whole life, as opposed to work life.2.How much time do people spend in meetings? Is this a lot?>50% of meeting time wasted3.Time spent in meetings- Most business people: 25% of time- Middle managers: 2 days of every week- Executives: up to 4 days of every week!4.What are some of the costs of attending a meeting?5.How much time is wasted in meetings?>50% of meeting time wasted6.Why is time wasted in meetings?Try to accomplish too muchLack clear objectives and/or organizationLack clear defined roles for participantsSuppress differences of opinions and conflict7.What are the five P’s of effective meetings?(1) purpose, (2) participants,(3) plan, (4) participation, and (5) perspective.8.What are the three broad functions that meetings serve?1. To make announcements2. To make decisions3. To brainstorm or reach decision9.What are the 4 reasons for which meetings should be called? ActionDecisionCoordinationInformation10.Who is the meeting manager? What do they do?Person responsible for meeting; normally the one who conducts it 11.What is an action meeting?Held to organize work necessary to accomplish a task12.What is a coordination meeting?Held to establish effective communication between all involved in accomplishing a task13.What are the planning factors for meetings?1. Clear purpose and need: cost/benefit analysis - resources (man-hours) needed2. Identification and availability of attendees - all whose duties or functional areas are affected3. Coordination with organization’s master calendar- to prevent conflicts4. Availability of facilities - ensure room is adequateShould the meeting manager always coordinate with the master schedule when planning for a meeting?14.What does the meeting manager need to check to make sure the facilities are OK for the meeting?15.What should the meeting manager and attendees do before the meeting?16.What information does the meeting report include?17.When should the results of the meeting be provided to each attendee?18.What is a luncheon meeting? 午餐会议- for information dissemination信息传播 or coordination of actions- can be good for team building and morale可以是好的队伍建设和士气19.What is a stand-up meeting?- Participants do not sit- ensures meeting is relatively short and focused相对短和重点-should be one topic only一般只有一个主题20.What is a coffee shop meeting?- need for relaxed atmosphere需要轻松地氛围- good for information sharing or coordination良好的信息共享或协调- best when only a few participants最好只有少数参与者21.How are virtual meetings conducted? What are the benefits of virtual meetings?- via software (MS Netmeeting) or websites (WebEx, Placeware, Centra) - highly cost effective极具成本效益: eliminate travel, downtime停机- Easy to initiate容易开始; inexpensive to conduct廉价进行- Much specialized software support很多专门的软件支持。