应用文letter of complaint
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• It can add to the seriousness of your case and urge the recipient to solve the problems ASAP
• It can better illustrate your bad experience and feelings
• ...
。
美渠·中国
Samples: Dear Mr. Petri:
I’m writing to place a complaint against that we haven’t got the personal computers we ordered on June 3.
On June 3, we placed an order for ten sets of personal computers. When we discussed the matter on delivery, you promised that it would be made before June 20. However, it is 10 days past the deadline, and your goods still have not reached us. We need these PCs urgently to improve the efficiency of our work; therefore, your failure to deliver them has put us into trouble.
We appreciate your seeing the matter seriously and arranging for the delivery within 5 days. I’m sorry to say if you are still unable to deliver them by July 5th, we shall reluctantly cancel our order and ask for compensation.
Since there was such damage to the goods, I decided to file a complaint against the delivery service. Would you please let me know whether I should return the recorder to you for a replacement or if you have an authorized service representative here to which I should take it? I will hold on to this recorder until I hear from you.
。
美渠·中国
02 Part Two Context and structure
。
美渠·中国
Context and structure
State your complain
• Directly show your intention and let the recipient know your purpose
Sincerely yours, Ming Li
美渠·中国
Context and structure
Give facts and backgrounds
A. You are complaining about the products you bought.
• When? • Where? • The name of the product? • Type? • Account number? • What’s the problem of the product? • ...
The Samsung tape recorder model number JB/4703 that I ordered from your company on Nov. 1, arrived yesterday. The serial number of the machine is 4703 0641. I am sorry to report that the recorder has been badly damaged. There was no unusual damage to the packing case, but when I opened it, I find that the lid of the recorder had been cracked and that the front surface of the machine had been scratched.
• pay attention to the letterhead, inside address, salutation and so on, as we have learned about this part last class, we will not talk about it in details.
Sincerely yours,
Ming Li
。
美渠·中国
Context and structure
Tell the recipient the solution you expected.
• It can make the recipient kwon your requirement better and help you receive better responses
How to write a letter of
complaint
。
美渠·中国
Contents
Format CΒιβλιοθήκη ntext and structure
Language Samples Division of work
。
美渠·中国
01 Part One Format
。
美渠·中国
Format
• Complaint letters are often considered as a kind of business letter, so a formal format is required.
• It can help you have the initiative if there will be any bargains of the compensation
• You can also in this part give your advice to the recipient on how to do better in the future, helping them avoid bad services to customers;
。
美渠·中国
Samples: Dear Mr. Petri:
I’m writing to place a complaint against that we haven’t got the personal computers we ordered on June 3.
On June 3, we placed an order for ten sets of personal computers. When we discussed the matter on delivery, you promised that it would be made before June 20. However, it is 10 days past the deadline, and your goods still have not reached us. We need these PCs urgently to improve the efficiency of our work; therefore, your failure to deliver them has put us into trouble.
• lead your specific complaints below
。
美渠·中国
Samples:
Dear sirs: Much to my regret, I write this to place a complaint against your bad delivery service of your company.
Since there was such damage to the goods, I decided to file a complaint against the delivery service. Would you please let me know whether I should return the recorder to you for a replacement or if you have an authorized service representative here to which I should take it? I will hold on to this recorder until I hear from you.
Sincerely yours, Ming Li
美渠·中国
Context and structure
B.
Give facts and backgrounds
You are complaining about bad service you experienced.
• When?
• Where?
• What exactly the service is?
• What’s the name of the person on duty?
• Narrate the whole story in details.
• Do you have any complaint at that time
and do you receive any responses?
We appreciate your seeing the matter seriously and arranging for the delivery within 5 days. I’m sorry to say if you are still unable to deliver them by July 5th, we shall reluctantly cancel our order and ask for compensation.
。
美渠·中国
Samples:
Dear sirs: Much to my regret, I write this to place a complaint against your bad delivery service of your company.
The Samsung tape recorder model number JB/4703 that I ordered from your company on Nov. 1, arrived yesterday. The serial number of the machine is 4703 0641. I am sorry to report that the recorder has been badly damaged. There was no unusual damage to the packing case, but when I opened it, I find that the lid of the recorder had been cracked and that the front surface of the machine had been scratched.
Sincerely yours,
Ming Li
。
美渠·中国
Context and structure
Is there any effects?
• If there is any bad effects caused by the unpleasant products or services on your life , do not hesitate to tell it
• It can better illustrate your bad experience and feelings
• ...
。
美渠·中国
Samples: Dear Mr. Petri:
I’m writing to place a complaint against that we haven’t got the personal computers we ordered on June 3.
On June 3, we placed an order for ten sets of personal computers. When we discussed the matter on delivery, you promised that it would be made before June 20. However, it is 10 days past the deadline, and your goods still have not reached us. We need these PCs urgently to improve the efficiency of our work; therefore, your failure to deliver them has put us into trouble.
We appreciate your seeing the matter seriously and arranging for the delivery within 5 days. I’m sorry to say if you are still unable to deliver them by July 5th, we shall reluctantly cancel our order and ask for compensation.
Since there was such damage to the goods, I decided to file a complaint against the delivery service. Would you please let me know whether I should return the recorder to you for a replacement or if you have an authorized service representative here to which I should take it? I will hold on to this recorder until I hear from you.
。
美渠·中国
02 Part Two Context and structure
。
美渠·中国
Context and structure
State your complain
• Directly show your intention and let the recipient know your purpose
Sincerely yours, Ming Li
美渠·中国
Context and structure
Give facts and backgrounds
A. You are complaining about the products you bought.
• When? • Where? • The name of the product? • Type? • Account number? • What’s the problem of the product? • ...
The Samsung tape recorder model number JB/4703 that I ordered from your company on Nov. 1, arrived yesterday. The serial number of the machine is 4703 0641. I am sorry to report that the recorder has been badly damaged. There was no unusual damage to the packing case, but when I opened it, I find that the lid of the recorder had been cracked and that the front surface of the machine had been scratched.
• pay attention to the letterhead, inside address, salutation and so on, as we have learned about this part last class, we will not talk about it in details.
Sincerely yours,
Ming Li
。
美渠·中国
Context and structure
Tell the recipient the solution you expected.
• It can make the recipient kwon your requirement better and help you receive better responses
How to write a letter of
complaint
。
美渠·中国
Contents
Format CΒιβλιοθήκη ntext and structure
Language Samples Division of work
。
美渠·中国
01 Part One Format
。
美渠·中国
Format
• Complaint letters are often considered as a kind of business letter, so a formal format is required.
• It can help you have the initiative if there will be any bargains of the compensation
• You can also in this part give your advice to the recipient on how to do better in the future, helping them avoid bad services to customers;
。
美渠·中国
Samples: Dear Mr. Petri:
I’m writing to place a complaint against that we haven’t got the personal computers we ordered on June 3.
On June 3, we placed an order for ten sets of personal computers. When we discussed the matter on delivery, you promised that it would be made before June 20. However, it is 10 days past the deadline, and your goods still have not reached us. We need these PCs urgently to improve the efficiency of our work; therefore, your failure to deliver them has put us into trouble.
• lead your specific complaints below
。
美渠·中国
Samples:
Dear sirs: Much to my regret, I write this to place a complaint against your bad delivery service of your company.
Since there was such damage to the goods, I decided to file a complaint against the delivery service. Would you please let me know whether I should return the recorder to you for a replacement or if you have an authorized service representative here to which I should take it? I will hold on to this recorder until I hear from you.
Sincerely yours, Ming Li
美渠·中国
Context and structure
B.
Give facts and backgrounds
You are complaining about bad service you experienced.
• When?
• Where?
• What exactly the service is?
• What’s the name of the person on duty?
• Narrate the whole story in details.
• Do you have any complaint at that time
and do you receive any responses?
We appreciate your seeing the matter seriously and arranging for the delivery within 5 days. I’m sorry to say if you are still unable to deliver them by July 5th, we shall reluctantly cancel our order and ask for compensation.
。
美渠·中国
Samples:
Dear sirs: Much to my regret, I write this to place a complaint against your bad delivery service of your company.
The Samsung tape recorder model number JB/4703 that I ordered from your company on Nov. 1, arrived yesterday. The serial number of the machine is 4703 0641. I am sorry to report that the recorder has been badly damaged. There was no unusual damage to the packing case, but when I opened it, I find that the lid of the recorder had been cracked and that the front surface of the machine had been scratched.
Sincerely yours,
Ming Li
。
美渠·中国
Context and structure
Is there any effects?
• If there is any bad effects caused by the unpleasant products or services on your life , do not hesitate to tell it