前厅服务员职业技能英语

2016年珠海市前厅服务员职业技能竞赛“英语水平考核”试题题库
一、汉译英。

1. 请问您喜欢什么样的房间？
What kind of room would you prefer/like？
2. 请问您打算住几晚呢？
How many nights would you like to stay in our hotel?
3. 请问可以提供您的信用卡号码给我作为担保吗？
May I have your credit card number for the guarantee?
4. 恐怕16号之后我们不能保证有房间提供给您，那段时间是我们的入住高峰期。

I‟m afraid we are not be able to guarantee you a room after 16th. We usually have high occupancies in the peak period.
5. 服务费不包括在房费里。

Service charge is not included in the room rate.
6. 请您支付1000元人民币作为押金，我们将在退房时把余额退还给您。

Would you please pay ￥1000 as deposit？We will return the balance to you when you check out.
7. 我们接待处的分机是…2‟。

如果您有任何事需要帮忙的，请随时与我们联系。

The extension of Reception is …2‟. If you have anything for help, please contact with us.
8. 感谢您预订XX酒店客房，如果对此有任何疑问或需做任何修改，请尽快与我们联系。

Thank you for your reservation at XX hotel. If you have any questions or amendment, please contact us as soon as possible.
9. 如果未明确说明抵店时间，所预订的房间将保留至当天下午6：00.
If arrival time is not told clearly, the reserved room will be held until 6 pm.
10. 您想兑换哪种货币？
What kind of currency do you want to change?
11. 这是您的收据、账单和找零。

Here is your receipt, bill, and your change.
12. 今天的汇率是1美元兑换6.74元人民币。

Today's exchange rate is 1 US Dollar to 6.74 Chinese Yuan.
13. 如果您认为帐目有误，我们可以为您再次核对一下。

If you think there is any error in your bill, we can check it for you again.
14. 电梯在您的正前方左手边。

The elevators are straight ahead on the left.
15. 史密斯先生，很对不起，您的行李被送错房间了。

I‟m sorry, Mr. Smith. Your luggage has been sent to a wrong room.
16. 您来取行李的时候请出示行李牌。

You are expected to show the luggage card when you come to claim your luggage.
17. 需要我为您叫一辆出租车吗？
Would you like me to call a taxi for you ?
18. 当日到北京的火车有两班，一班是特快，另一班是普快，您要乘坐哪个？
There are two trains leaving for Beijing on that day. One is the express train and the other is the ordinary train. Which one do you prefer?
19. 请接受我诚挚的道歉，我保证这样的事情不会再发生了。

My sincere apology. I promise you such things would never happen again.
20. 请问您复印的资料需要使用多大尺寸的纸？
What size would you like to have for your copies?
21. 您可以从这里取一份免费的旅游指南，里面有很多有用的信息，还有本地餐饮的名录。

You can take a free travel brochure here. It can give you a lot of useful information including local restaurant lists.
22. 祝您入住愉快。

Wish you enjoy your stay with us. Or Enjoy your stay here.
23. 请问您还有其它要求吗？
Is there anything else I can do for you?
24. 我们提供国际直拔和国内直拔业务。

We offer IDD and DDD service.
25. 您是要硬卧票还是软卧票？
Would you like hard-sleeping berth or soft-sleeping berth?
二、英译汉。

1. Excuse me, do you have reservation?
请问您有预定吗？
2. I'll arrive late, please keep my reservation.
我会晚一点到达，请保留所预订的房间。

3. I‟m sorry, we‟re fully booked for double rooms. Would you like to have a standard one?
很抱歉我们的大床间已经订满了，给您订标准间怎么样？
4. If you can‟t arrive as scheduled, please inform us before 6 pm.
您若不能如期到达，请务必在16日下午6点前通知我们。

5. I suggest you go to the Ocean P ark. It‟s a good place for both children and adults.
我建议您到海洋公园。

那里是小孩和大人都觉得好玩的地方。

6. Just take the subway to Stadium station and transfer to line 3. Follow the direction of the Exhibition Hall.
您坐地铁到体育场站，换乘3号线，往展览馆方向。

7. We have Chinese food, Western food. Which style would you like?
我们有中餐、西餐，请问您喜欢哪一种风格的呢？
8. Just a moment please. I'll check our room availability for the next three days.
请稍等，我查一下后三天的客房可出租情况。

9. The room rate is 298Net, including service charge and one complimentary breakfast.
房价是298元净价，已经包含服务费和一份免费早餐。

10. We can offer you 10% (ten percent) discount.
我们给您九折优惠。

11. You can have breakfast from7:30—9:30 am in the western restaurant which is on the second floor.
早餐在二楼西餐厅7：30——9：30.
12. How would you like to make payment,By credit Card or By Cash？
请问您想用现金付款还是用信用卡付款？
13. Please give us the authorization of 2000 Yuan from your credit card as the deposit.
我们将从您的信用卡中扣出2000元的授权作为押金。

14. May I have your full company name ?
请问您的公司全称？
15. Please sign your name at the bottom of right side.
请在右下角签名。

16. I'm sorry to inform you, we are not able to exchange HongKong dollars into Japanese yen.
非常遗憾地告知你，我们这里不能把港币兑换成日元。

17. You may keep your valuables at the hotel‟s safe box.
您可以把贵重物品放在饭店的保险箱里。

18. Here's your memo. Please keep it well. You are required to show it at the customs when you go back to your country.
这是您的兑换单，请妥善保管。

您回国时，在海关需要出示它。

19. You have two pieces of baggage altogether. One is a big leather bag. Another is a big suitcase.
您一共有两件行李，一件是大的皮包，另一件是一个大的手提箱。

20. We‟re sorry for the delay, Mr. Smith. I‟ll check immediately and send them to you as soon as possible.
史密斯先生，对此我们感到非常抱歉，我会尽快核查并尽快把它们送到您的房间。

21. We are awfully sorry for the inconvenient. Hope to see you again soon.
对本酒店给您造成的不便之处我们深感歉意！希望您再次光临。

22. The country codes are listed in the Services Directory in your room.
国家代码列表在您房间里的服务指南上。

23. Your call to Los Angeles lasted **minutes. It will cost ** U.S. dollars.
您打到洛杉矶的电话持续了**分钟，费用是**美元。

24. Would you please give me your fax number? I‟ll have the fax sent.
您能否告诉我您的传真号码？我帮您把传真发出去。

25. Excuse me , do you need morning call service?
请问您需要叫醒服务吗？
三、情境对话。

1.How many reservation methods are there in a hotel?
Answer: They can make the reservation by telephone, by fax, by e-mail or online travel agency, moreover they can approach to the hotel front office to make the reservation directly.
2. If the guest wants to make an international call, how will you tell him?
Answer: First of all, explain the cost standard of international call to the guest. Secondly , after agreed by guest, ask the guest to pay the deposit. Thirdly, contact telephone center for opening the international telephone line to the assigned room. Last, explain how to make an international call in room (Dial 00 + country code + city code + the contact number).
3. When a guest wants to store his luggage in the Concierge, what should you do?
Answer:First of all, I will friendly remind the guest that inflammable and explosive materials, chemicals, dangerous goods, breakable or valuable things should not be kept in the luggage. Secondly, I will count the number of luggage and fill in the luggage tag. Thirdly, ask the guest to keep the luggage tag well, it should be presented when get the luggage back. At last, take the luggage to the luggage room and keep it in order.
4.If a guest calls the front desk and claims that the shower head is not working, what will you do?
Answer: I will call the room service center and inform them this situation, send a room attendant to check his/her room immediately. If this issue could not be solved in a short period, I will call to explain and apologize for the inconvenience. After that, I will change another room for the guest.
5. If you are a bellman, how do you introduce the room facilities to the guest?
Answer: I will say: All switches are on the bedside cupboard. Things in mini-bar will be charged separately. Be careful when go in or out of bathroom in case of getting slip. Please remember to close the door and window when go out.
6.Assume you work in telephone Switch Board, system shows guest room 1014 has not pick up the automatic wake up call. What will you do?
Answer: First of all, I will call to guest room manually and inform guest that the time for waking up had come. If guest had not pick up the phone, I will inform housekeeping center this situation, send a housekeeper to room for waking up the guest. Half hours later, I will call to guest room manually again and make sure the guest has already wake up.
7.As you know, this was the first time guest came to Zhuhai, could you give an introduction of Zhuhai?
Answer: Zhuhai is a prefecture-level city on the southern coast of Guangdong province in the People's Republic of China. Zhuhai is located in the Pearl River Delta. The attractive environment and natural landscapes bolster Zhuhai's reputation as a garden city and a model city of best living environment. The local tourist spots have Lover‟s road, Statue of Fisher Girl, The New Yuan Ming Palace, Chimelong, Ocean Spring Resort, Imperial Hot Springs, Dong'ao island, Hebao island, Qi'ao island, and Wai Lingding Island.
8.A guest approaches to the front desk, when you answering a phone call, what should you do?
Answer:First of all, I will have an eye contact and a nod with the guest. Secondly, I will do my best to finish the phone call as soon as possible to avoid a long waiting time.Third, after finished this phone call, I will say to the guest “Thank you for your waiting. We apologize for any inconvenience.”
9.When doing a check out procedure, the cashier inform the guest that a bottle of beverage has been used in room, however, the guest does not recognize this matter . As a cashier, what will you do?
Answer: First of all, I will inform housekeeper to double check the guest
r oom‟s expense. Secondly, I will remind the guests to have a review memories whether there is an expense for this matter gently. Thirdly, if the guest still refused to pay, I will wave this expense for the guest course the cost of a bottle of beverage is not too expensive. At last, I will report to the supervisor and record this situation on the guest‟s personal profile.
10.A guest come to business center and request a meeting room, as a receptionist, what would you do?
Answer: First of all, I will ask for the meeting date, time and how many participants. Secondly, after checked the meeting room‟s availability, I will provide an introduction of the meeting room and the charge standard. Thirdly, I will provide a site visit with guest and give a presentation if necessary. Last, I will help the guest to do the rental procedures and ask the guest to pay deposit.。