主题酒店顾客体验调查问卷(英文)
宾客满意度调查(中英文)
54321Yes是No否请您评价到达后的的总体满意度Please rate your overall arrival experience 5229您的入住手续办事效率高吗？Was your check-in fast and efficient?88您的预定信息是否正确无误？Were reservations made according to your preferences and requirements?819接待人员是否微笑着为您服务？Were you promptly greeted with smiles?99请对您下榻的客房予以总体的评价Please rate your overall in-room experience 4217床铺的舒适度如何？Rate the comfort level of the bed?3115您对客房的卫生状况满意吗？Were you pleased with cleanliness of your room?77您房内的设施是否井然有序而且便于使用？Was everything in your room well organized and easily accessible?617照明是否充足，使房间适合工作？Was lighting sufficient to make your room conducive for work?77互联网连接是否方便快捷？Was internet access fast and easy?66我们如何才能让客房变得更舒适更愉快？How may we enhance your comfort and enjoyment in your room?66请对您在我们酒店下榻期间使用的商务中心予以总体评价Please rate your overall experience in hotel business centre that you have visited during your stay with us4127我们的服务Our service426我们的技能和知识Our skills and knowledge 426我们的设备Our equipment415Guest Satisfaction List of City Inn Happy Valley 2007年5月份(200700608-20070614)客人满意度调查表Question问题Satisfaction满意度Total 总计客房ROOM EXPERIENCE商务中心BUSINESS CENTRE登记入住手续CHECK-IN EXPERIENCE。
英文版顾客满意度调查表(英文版)
Customer Satisfaction QuestionnaireS/N：Customer NameProcurementSpecificationsContact Contact PersonDear Sirs:Thanks for your long time supporting and concerning! In order to offer you better service and make our quality, shipment, and service best match your needs, we developed this blank, please fill in the blank with any of your comments or suggestions, we will listen to your opinions with an open mind, thanks for your cooperation!一、Product Quality：1、Which do you value most when you purchase a good quality product?□product itself □company reputation □company strength □company after-sale service2、Which quality indicators do you pay more attention to?□designs □technics □stability □functions □（others）3、Are you satisfied with our design?□very satisfied□just so so，Your comments or suggestion on this：□not satisfied，Your comments or suggestion on this：4、Are you satisfied with our packing?□very satisfied□just so so□not satisfiedYour comments or suggestion on this：5、What do you think of our quality?□excellent □very good □fair □poor □very poorYour comments or suggestion on this：二、Product Price1、Compared with other suppliers, what do you think of our price?□pretty low □low □almost same □high □higher2、Compared with other suppliers, do you think ours gains high cost-effective?□pretty high □high □almost same □lower than others □pretty lower than othersYour comments or suggestion on this：三、Service1、What do you thinks of our service?(1)before sale service：□excellent □very good □fair □poor(2)sale service：□excellent □very good □fair □poor(3)after-sale service：□very good □fair □poorYour comments or suggestion on this：2、Do you think our products are very popular in your market?□very popular □fair □noYour comments or suggestion on this：3、Which do you think affects the market most?□brand popularity □product quality □service □price □(others) 4、What about our sale policy?□excellent □very good □good □poor □disappointedYour comments or suggestion on this：5、Do you satisfied with our service for your feedback?(1)timeliness：□excellent，quick response to our feedback□good，response within one day after we feedback□poor, comes too late(2)dealing result：□excellent□fair□poor8、What do you think of our shipment：□excellent, shipped earlier sometimes □always on time □delays sometimeYour other comments and suggestions：Signature：Date：。
关于酒店客人调查的英语作文
关于酒店客人调查的英语作文英文回答：Hotel Guest Survey.Thank you for taking the time to complete this guest survey. Your feedback is very important to us and will help us to improve our services and facilities.Please take a few minutes to answer the following questions. Your responses will remain confidential.1. How satisfied were you with your overall stay at our hotel?2. How would you rate the cleanliness of your room?3. How comfortable was your bed?4. How friendly and helpful was the staff?5. How satisfied were you with the amenities providedby the hotel?6. What was the best part of your stay?7. What could we have done to improve your stay?8. Would you recommend our hotel to others?中文回答：酒店客人调查。
感谢您抽出时间完成这份客人调查。
您的反馈对我们非常重要，有助于我们改进我们的服务和设施。
请花几分钟时间回答以下问题。
您的回答将保密。
1. 您对我们在酒店的整个住宿体验满意程度如何？2. 您如何评价您房间的清洁程度？3. 您的床舒适吗？4. 我们的员工有多热情和乐于助人？5. 您对酒店提供的便利设施满意程度如何？6. 您入住期间最满意的部分是什么？7. 我们可以采取哪些措施来改善您的住宿体验？8. 您会向其他人推荐我们的酒店吗？。
顾客满意度调查表（英文）
顾客满意度调查表（英文）Customer Satisfaction Questionnaire( Document no.: )No.________ Dear customer_____________________:Thank you for ordering our products. In order to improve our products quality and service for you, we would like to know whether you are satisfactory with us in detail. Please fill in the customer satisfaction questionnaire and return to the following address at your convenient time. Your response and comments would be much appreciated.Please return to:Fax:E-mail:Date:Your InformationCompany: _______________________________Purchased Product: ________________________Contact: __________________________________Tel.: ____________________________________Fax: ____________________________________E-mail: __________________________________Products quality1. Overall□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 2. Appearance Shape□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 3. Performance□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 4. Manufacturing Process□ V ery Dissatisfied 5. Finish□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 6. Packing□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 7. Reliability□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissa tisfied 8. Stability□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery DissatisfiedPrice9. Pricing□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 10. Performance -Price Ratio□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery DissatisfiedService11. Service Attitude of Business Person□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 12. Liability of Business Person□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 13. Professional Knowledge of Business Person□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied14. Communication Ability of Business Person□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 15. Speed of response to your Fax/E-mail □ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 16. Repairing quality for returned products□ V ery Dissatisfied 17. Returning Speed of Replacement □ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 18. Delivery Time□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 19. Supply of Parts & Pieces□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 20. Product Capacity□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 21.FOT development speed□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 22.Quality of sample□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied Please provide us with any additional comments or suggestions:________________________________________________________________ __________________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ _______________________________________________________________________.。
关于酒店 客人调查英语作文
关于酒店客人调查英语作文Hotel Guest Survey: Understanding the Needs and Expectations of Our Valued Clients.In the competitive world of hospitality, understanding the needs and preferences of our guests is crucial for our hotel's success. To this end, we recently conducted a comprehensive guest survey to gain insights into the experiences and expectations of our valued clients.The survey was designed to cover a range of topics, from the quality of our services and facilities to the overall guest satisfaction. We aimed to capture the voices of our guests, seeking honest feedback that would help us identify areas of excellence as well as areas for improvement.One of the key findings of the survey was the importance of personalized service. Many guests highlighted the need for staff to be attentive and responsive to theirindividual needs. They appreciated it when staff went the extra mile to make their stay more enjoyable, whether it was through providing recommendations for local attractions or offering assistance with travel arrangements.Another significant finding was the emphasis on cleanliness and hygiene. Guests expected our hotel to maintain the highest standards of cleanliness, with particular focus on the cleanliness of guest rooms and common areas. This underscores the importance of our hygiene protocols and the need for continuous vigilance in maintaining a safe and healthy environment for our guests.In terms of facilities, guests valued the availability of modern amenities and technology. They expected our hotel to offer up-to-date fitness facilities, comfortable guest rooms, and reliable internet access. This feedback will guide our decisions in upgrading and improving ourfacilities to meet the evolving needs of our guests.The survey also revealed that guests appreciated the convenience of our location. Many mentioned that theproximity to local attractions, shopping centers, and transportation hubs was a key factor in their choice of hotel. This underscores the importance of our strategic location in attracting and retaining guests.Overall, the survey provided valuable insights into the minds of our guests. It reminded us that every detail of the guest experience, from the moment they step into our hotel to the time they depart, is crucial. We must strive to exceed their expectations by providing exceptional service, maintaining cleanliness and hygiene standards, offering modern facilities, and maintaining a convenient location.As we move forward, we will use the feedback from this survey to improve our services and facilities. We will focus on training our staff to provide more personalized service, upgrading our amenities to meet modern standards, and maintaining the cleanliness and hygiene that our guests expect.In conclusion, the guest survey was a valuable tool inunderstanding the needs and expectations of our clients. We are grateful for their honest feedback and are committed to using it to enhance their experience at our hotel. We believe that by constantly improving and adapting to the changing needs of our guests, we can create a hotel that not only meets their expectations but exceeds them.As we continue to strive for excellence in hospitality, we look forward to welcoming our guests with open arms and providing them with the best possible experience. Thank you to all our guests for sharing your voices and making our hotel a better place to stay.。
酒店客人调查英语作文
酒店客人调查英语作文Hotel Guest Survey Analysis.In the fast-paced world of tourism, understanding the needs and preferences of hotel guests is crucial for providing exceptional service and fostering brand loyalty. Recently, we conducted a survey among our guests to gain insights into their experiences and identify areas for improvement. This analysis aims to present the key findings and their implications for our hotel operations.Survey Methodology.The survey was conducted via online questionnaires distributed to guests upon checkout. The questionnaire covered various aspects of their stay, including room comfort, service quality, amenities, and overall satisfaction. Guests were asked to rate their experiences on a five-point scale, with options ranging from "Very Dissatisfied" to "Very Satisfied." Additionally, they hadthe option to provide open-ended feedback.Key Findings.1. Room Comfort: Most guests rated room comfort as "Satisfied" or "Very Satisfied," with only a minority expressing dissatisfaction. Guests particularly praised the cleanliness and spaciousness of the rooms. However, some did mention issues with the bed comfort and noise insulation.2. Service Quality: Service quality received mixed reviews. While some guests praised the friendliness and professionalism of the staff, others complained about slow response times and inconsistent service. Guests also highlighted the need for improved communication skills and a more personalized service approach.3. Amenities: Guests were generally impressed with the range of amenities offered by the hotel, such as thefitness center, swimming pool, and Wi-Fi access. However, there was a noticeable demand for additional facilitieslike a spa, conference rooms, and childcare services.4. Overall Satisfaction: Overall, most guests expressed satisfaction with their stay at our hotel. However, there were several suggestions for improvement, including enhancing room comfort, improving service quality, and expanding amenities.Implications for Hotel Operations.Based on the survey findings, we identified several areas where we can improve the guest experience and enhance our operations:1. Room Upgrades: We plan to invest in upgrading our room facilities, particularly focusing on bed comfort and noise insulation. This will ensure that guests enjoy a more comfortable sleep during their stay.2. Staff Training: We recognize the need for improved service quality and plan to invest in staff training. This will focus on enhancing communication skills, providingpersonalized service, and addressing guest complaints promptly.3. Expanding Amenities: To cater to the diverse needs of our guests, we plan to expand our amenity offerings. This includes adding a spa, conference rooms, and childcare services to meet the demands of our guests.4. Guest Engagement: We aim to engage our guests more actively during their stay, seeking their feedback and suggestions. This will help us identify areas for improvement and foster a sense of community among our guests.Conclusion.The survey conducted among our guests provided valuable insights into their experiences and preferences. We are committed to using these findings to improve our hotel operations and provide an exceptional guest experience. By focusing on room upgrades, staff training, expandingamenities, and engaging our guests, we aim to create a memorable stay for every visitor.。
酒店客人调查作文英语
酒店客人调查作文英语Hotel Guest Survey: A Deep Insight into Customer Satisfaction.The hotel industry, being a significant part of the tourism and hospitality sector, thrives on providing exceptional services to its guests. To ensure consistent quality and to identify areas of improvement, conducting regular guest surveys has become an integral part of hotel operations. This article delves into the importance of hotel guest surveys, the key areas they cover, and how the collected data can be used to enhance the overall guest experience.Importance of Guest Surveys.Guest surveys are a powerful tool to gather feedback from hotel guests on various aspects of their stay. This feedback, when analyzed, can provide valuable insights into areas where the hotel is performing well and where there isroom for improvement. The surveys not only help hotels understand their customers' needs and expectations but also allow them to identify and rectify any issues that might have affected the guest's satisfaction.Key Areas Covered in Guest Surveys.Hotel guest surveys typically cover a wide range of topics, including:1. Room Comfort and Amenities: Guests are asked about the cleanliness, comfort, and condition of their room. They are also surveyed on the availability and usability of amenities like Wi-Fi, television, and in-room facilities.2. Service Quality: The survey focuses on the attitude, efficiency, and professionalism of the hotel staff,including front desk personnel, room service, and concierge. Guests are asked to rate their interactions with the staff and their overall satisfaction with the service provided.3. Facilities and Amenities: Guests are surveyed on theavailability and quality of hotel facilities like restaurants, spas, gyms, swimming pools, and conference rooms. They are also asked about their satisfaction with the hotel's location and accessibility.4. Value for Money: Guests are asked to rate thehotel's pricing and whether they believe they received value for their money. This helps hotels understand iftheir pricing strategies are in line with guest expectations.5. Overall Satisfaction: Guests are asked to rate their overall satisfaction with the hotel and their stay. This provides a holistic view of the hotel's performance and helps identify areas that require immediate attention.Using Survey Data to Enhance Guest Experience.The data collected through guest surveys can be used to make informed decisions and improve the hotel's operations. Here are a few ways how hotels can leverage survey data:1. Identifying Issues and Implementing Solutions: By analyzing the survey data, hotels can identify common issues and complaints from guests. This allows them to take corrective measures and improve their services to address these issues.2. Improving Staff Training: Survey feedback on staff performance can be used to identify training needs and areas where staff members require additional skills or knowledge. Hotels can then develop training programs to enhance the quality of service provided.3. Enhancing Facilities and Amenities: Guest feedback on hotel facilities and amenities can help hotels identify areas where investments or upgrades are needed. This can range from minor repairs to complete overhauls offacilities to meet guest expectations.4. Pricing Strategies: Guest feedback on value for money can inform hotels about pricing strategies that are resonating with guests. Hotels can use this information to adjust their pricing accordingly, ensuring they offercompetitive rates while still maintaining profitability.5. Guest Loyalty and Retention: By consistently delivering exceptional services and addressing guest concerns, hotels can increase guest satisfaction and loyalty. This can lead to repeat bookings, positive reviews, and recommendations to friends and family, further boosting the hotel's reputation and revenue.In conclusion, hotel guest surveys are a crucial toolfor hotels to understand their customers' needs, identify areas of improvement, and enhance the overall guest experience. By leveraging the data collected through these surveys, hotels can make informed decisions, improve their services, and create loyal customers who become repeat guests and brand ambassadors.。
酒店客人调查,四个方面内容英语作文
酒店客人调查,四个方面内容英语作文Hotel Guest SurveyIntroduction:As part of our commitment to providing excellent service to our guests, we conduct regular surveys to gather feedback and suggestions for improvement. Your opinions are valuable to us, so we would appreciate it if you could take a few minutes to complete this survey. Your feedback will help us better understand your needs and preferences, and ultimately improve the quality of service we provide.Survey Details:1. Overall Satisfaction:Please rate your overall satisfaction with our hotel on a scale of 1 to 5, with 1 being very dissatisfied and 5 being very satisfied. Feel free to provide any comments or suggestions for improvement.2. Room Quality:How would you rate the quality of your room during your stay? Please rate it on a scale of 1 to 5, with 1 being poor and 5being excellent. Were there any issues with the room that you would like to highlight?3. Staff Friendliness and Efficiency:How would you rate the friendliness and efficiency of our staff members? Please rate them on a scale of 1 to 5, with 1 being unfriendly and inefficient and 5 being very friendly and efficient. Were there any staff members who stood out in providing exceptional service?4. Facilities and Amenities:Please rate the facilities and amenities provided by our hotel, such as the gym, pool, restaurant, and spa, on a scale of 1 to 5, with 1 being poor and 5 being excellent. Were there any facilities or amenities that you found particularly enjoyable or lacking?Conclusion:Thank you for taking the time to complete this survey. Your feedback is important to us, and we will use it to make improvements to better serve our guests. If you have any additional comments or suggestions, please feel free to write them below. We look forward to welcoming you back to our hotel in the future and providing you with an even better experience.。
调查客人对酒店体验的四个方面英语作文
调查客人对酒店体验的四个方面英语作文Title: Customer Survey on Hotel ExperienceIn a recent survey conducted among hotel guests, four key aspects of the hotel experience were examined: accommodation, service, amenities, and overall satisfaction.Firstly, respondents were asked to evaluate their accommodation experience. The majority expressed satisfaction with the cleanliness, comfort, and design of their rooms. However, several guests pointed out issues such as noisy neighbors, malfunctioning appliances, and slow response to maintenance requests.Secondly, the level of service provided by the hotelstaff was scrutinized. Guests generally praised the friendliness and attentiveness of the front desk and housekeeping personnel. Yet, some guests highlightedinstances of unprofessionalism, lack of knowledge about local attractions, and slow check-in/check-out processes.Thirdly, the amenities offered by the hotel were assessed. Guests appreciated the fitness center, pool, and spafacilities, but a sizeable number complained about thelimited hours of operation, lack of cleanliness, and outdated equipment. Additionally, the quality and variety of dining options received mixed reviews, with some guests praising the delicious food while others criticized the high prices andslow service in restaurants.Lastly, respondents were asked to rate their overall satisfaction with the hotel experience. While many expressed contentment with their stay, a significant portion of guests reported feeling underwhelmed or disappointed. Common complaints included the lack of value for money, impersonal treatment from staff, and the need for updates to theproperty's decor and facilities.In conclusion, the survey revealed that while many guests were satisfied with their overall hotel experience, there were several areas that require attention and improvement. It is clear that addressing issues such as room maintenance, service standards, amenity quality, and overall value for money will be essential in enhancing the guest experience and maintaining guest loyalty.。
酒店客人问卷调查
感谢您入住协信公馆，为了提供更好的服务，烦请您在百忙之中填写此表，您的每一个意见和建议对我们来说都很重要。
Dear guest, thanks for staying in Garden City with us，In order to improve our service, thanks for your time to finish following survey for us, your suggestions are highly appreciated .1.经过了一周繁忙的工作，您希望周末有什么样的活动来丰富自己的业余生活？After a whole busy week working, would you like to have any activities to entertain your spare time?2.请问周末有出外郊游的打算吗？如果有，一般会去哪些地方？Do you have any plan to have a short trip outside the city? What places you will prefer?3.请问您对我们周末班车有什么意见和建议？Do you have any comments and suggestions for our shuttle bus at weekend?4.请问您对我们的所提供的餐饮服务有什么意见和建议？Do you have any comments and suggestions for our food & beverage service?5.请问您对我们的健身房有什么意见和建议？Do you have any comments and suggestions for our fitness center?房号/Room：宾客签名Guest Signature：非常感谢你的配合！我相信我们会做得更好！Thanks for your cooperation! With this I believe we could do it better!。
主题酒店顾客体验调查问卷(英文)
主题酒店顾客体验调查问卷(英文)work Information Technology Company.2020YEARThe questionnaire of perceived service quality in theme hotelⅠ.The evaluation of hotel service quality:The first column is the products in theme hotel, the second column is the evaluation about the importance of products, and the third column is the actual perceived value. The number represents different level of importance or satisfaction， and number 1 to 5 explains the1. Gender: □Male □Female2. Age: □ below 20 □21-30 □31-40 □41-50 □51-60 □more than 603. Education: □junior middle school □the following high school (secondary)□college □bachelor □master degree and above4. Unit: □Foreign companies □Chinese companies □Institutions □Self-employed □Freelance5. Position: □Ordinary □Grass-roots management □Senior managers □Other employees6. Career: (teachers, doctors, engineers, etc.)7. Industry: (education, construction, tourism, media, etc.)8. Income:□below the ¥2000 □¥2001-5000 □¥5001—10000□¥10001-20000 □¥20000 of above （per month）9. the purpose: □Company on business □Personal travel □To participate in activities□experience the hotel culture □Other10. frequency in a month: □0-1 □2 □3 □4 □above 511. days of each time: □0 day □1-2 day □3-4 day □5-6 day □more than 6days12. times in our hotel: □0-1 □2 □3 □4 □above 513. the way to know our hotel: □Internet booking □Friends□looking for by yourself□the locals (guide) is introduced □OtherThank you for your participation!。
客户满意度调查问卷(中英文对照)模板
客户满意度调查问卷（中英文对照）模板【注意事项】1. 请根据您的实际情况填写以下问卷，并在适当的选项上划勾。
2. 对于需要填写文字的问题，请简洁明了地作答，不必过于详细。
3. 所有个人信息将被保密，仅供内部评估使用。
【Part 1：个人信息】Personal Information1. Name（姓名）: ____________________________2. Contact Number（联系电话）:_______________________________3. Email Address（邮箱地址）: ____________________________【Part 2：产品/服务评价】Product/Service Evaluation请根据您的实际使用经历对以下问题进行评价，评分5分制，5代表非常满意，1代表非常不满意。
1. How satisfied are you with the quality of our products/services?（您对我们产品/服务的质量满意度如何？）- 5（Very satisfied）- 4（Satisfied）- 3（Neutral）- 2（Dissatisfied）- 1（Very dissatisfied）2. How satisfied are you with the timeliness of our delivery/service?（您对我们的交付/服务速度满意度如何？）- 5（Very satisfied）- 4（Satisfied）- 3（Neutral）- 2（Dissatisfied）- 1（Very dissatisfied）3. How satisfied are you with the customer service provided by our staff?（您对我们员工的客户服务满意度如何？）- 5（Very satisfied）- 4（Satisfied）- 3（Neutral）- 2（Dissatisfied）- 1（Very dissatisfied）4. How satisfied are you with the overall experience of using our products/services?（您对使用我们产品/服务的整体体验满意度如何？）- 5（Very satisfied）- 4（Satisfied）- 3（Neutral）- 2（Dissatisfied）- 1（Very dissatisfied）【Part 3：反馈意见】Feedback请简要说明您对我们产品/服务的意见和建议，我们将不断努力改进以满足您的需求。
英文版酒店忠诚度调查问卷Questionnaire on Customer Loyalty a
Questionnaire on Customer Loyalty at Sheraton HotelLadies/gentleman,Thanks for helping us to complete this questionnaire. All the information will be only used in student’s dissertation. Your information will be greatly valued and of course will be strictly confidential. Thanks again for your cooperation!To indicate your answer please CIRCLE the number alongside the answer that comes closest to your opinionPlease indicate your nationality:_________________1.Your gender: A. Female B. Male2.Why do you register at hotel: A. A sighting trip B. Business trip3.How many times have you stayed at Sheraton Hotel (including other areas’ Sheraton)A. First time (go to 4)B. More than one time (go to 5)4. If you will choose Sheraton Hotel again, the reasons probably are: (choose 2)A. Nice roomsB. Good valueC. Famous five-star chain HotelD. locationE. First class serviceF. A good impression5.The reasons why you choose Sheraton Hotel are: (choose 2)A. More luxury than other five-star hotelsB. Convenient locationC. Higher service quality than other five-star hotelsD. Hotel membershipE. Better facilities than other five-star hotelsF. Personal preferences6.The initial reason attract you to Sheraton Hotel was:A. Random selectionB. Introduced by friendsC. AdvertisementD. LocationE. Arranged by companyF. Price7. The employees in Sheraton are qualified. A. Yes B. No8. Do you think the facilities in guest room are functional and look nice? A. Yes B. No9. Do you think the facilities in leisure room are functional and look nice? A. Yes B. No10.Do you think the facilities in gym room are functional and look nice? A. Yes B. No 9. Overall service with more value than the price. A. Yes B. NoIf you have any suggestions, please add here. Thank you very much!。
酒店客人调查英语作文
酒店客人调查英语作文英文回答：Guest Satisfaction Survey Report。
Introduction。
Objective: To assess guest satisfaction and identify areas for improvement at our hotel.Methodology: We conducted an online survey of 500 guests who stayed at our hotel within the past six months. The survey included questions about guest experience, amenities, service, and overall satisfaction.Results。
Guest Experience。
Check-in/Check-out: 95% of guests rated our check-in/check-out process as "excellent" or "very good."Room comfort: 90% of guests found their rooms to be "comfortable" or "very comfortable."Cleanliness: 92% of guests were satisfied with the cleanliness of their rooms and the hotel common areas.Amenities: 85% of guests were satisfied with the available amenities, including the pool, fitness center, and restaurant.Service。
调查客人对酒店体验的四个方面英语作文
调查客人对酒店体验的四个方面英语作文回答1:Title: A Survey on Four Aspects of Guest Experience at HotelsIntroduction:The hospitality industry has always placed a lot of emphasis on guest satisfaction. In order to understand and improve the guest experience, it is important to conduct regular surveys. This article aims to present the findings of a recent survey that focused on four key aspects of guest experience at hotels.Findings from the Survey:The survey collected responses from a diverse group of guests who had recently stayed at various hotels. The four aspects of the guest experience that were explored are the check-in process, room cleanliness, amenities, and overall customer service.Check-in Process:The check-in process plays a crucial role in shaping the initial impression of a hotel. According to the survey, themajority of guests expressed satisfaction with the check-in process. They highlighted the importance of a smooth and efficient check-in, especially after long travels. However, some guests also pointed out the need for more personalized and welcoming check-in experiences.Room Cleanliness:When it comes to room cleanliness, the survey revealed that most guests expected a high standard of hygiene. The respondents emphasized the importance of spotless bathrooms, fresh linens, and tidy living spaces. Any shortcomings in this aspect were considered highly detrimental to the overall guest experience.Amenities:The availability and quality of amenities also featured prominently in the survey. Guests appreciated well-maintained facilities such as swimming pools, fitness centers, and spas. Several respondents also stressed the importance of complimentary items, including toiletries, Wi-Fi, and in-room entertainment options.Overall Customer Service:The final aspect of the survey focused on the overall customer service provided by hotel staff. This encompasses interactions with front desk personnel, housekeeping, dining staff, and other hotel employees. The responses indicated that friendly, attentive, and responsive customer service significantly enhanced the guest experience. On the other hand, any perceived rudeness or unprofessional behavior left a lasting negative impression.中文回答：引言：酒店业一直都非常重视客人的满意度。
关于酒店客人调查的英语作文
关于酒店客人调查的英语作文Hotel Guest Surveys: A Crucial Tool for Quality Improvement.In the highly competitive world of hospitality, understanding the needs and preferences of guests is paramount. Hotel guest surveys play a crucial role in this endeavor, providing invaluable insights that help hotels identify areas of strength as well as areas that require improvement. This article delves into the significance of guest surveys, the best practices for conducting them, and how the collected data can be effectively used to enhance the guest experience.The Importance of Guest Surveys.Guest surveys are a direct line of communication between hotels and their customers. They offer a platformfor guests to voice their opinions, share their experiences, and identify areas where they felt satisfied ordissatisfied. The information gathered through these surveys is invaluable in helping hotels identify trends, understand customer expectations, and make informed decisions about service improvements.Moreover, guest surveys are a great way to build trust and loyalty. By actively seeking feedback and showing a commitment to improving based on that feedback, hotels demonstrate to their guests that their opinions and experiences are valued. This, in turn, fosters a sense of loyalty and increases the likelihood of repeat visits.Best Practices for Conducting Guest Surveys.To ensure that guest surveys are effective, it is important to follow a few key best practices:1. Design the Survey Carefully: Surveys should be designed to be both user-friendly and comprehensive. Questions should be clear, concise, and easy to understand. Avoid using technical or industry-specific jargon that may confuse guests. Also, ensure that the survey covers a rangeof topics, including overall satisfaction, room quality, service, amenities, and any other relevant areas.2. Timing Matters: Surveys should be sent to guests at an appropriate time, such as after they have checked out or a few days after their stay. This ensures that guests have had enough time to form a comprehensive opinion of their experience.3. Offer Multiple Options for Responding: Not allguests may prefer to take surveys online. Provide options such as phone interviews, paper surveys, or even SMSsurveys to cater to a wide range of preferences.4. Encourage Honest Feedback: It is crucial to create a survey environment that encourages guests to provide honest, unfiltered feedback. This can be done by emphasizing anonymity, confidentiality, and the fact that theirfeedback will be used to improve services.5. Follow Up: Thank guests for their feedback and let them know that their opinions are being taken seriously. Ifpossible, provide them with an update on how their feedback has been used to make improvements.Using Survey Data to Enhance the Guest Experience.The real value of guest surveys lies in the data they provide. Here are a few ways hotels can use survey data to enhance the guest experience:1. Identify and Address Problem Areas: Survey data can reveal areas where guests are dissatisfied or where services fall short of expectations. Hotels can use this information to identify and fix problems, such as improving room cleanliness, enhancing service quality, or updating amenities.2. Understand Guest Preferences: Survey data can also provide insights into guest preferences. For example, hotels may learn that guests prefer a certain type of bedding or in-room amenity. By catering to these preferences, hotels can personalize the guest experience and create a more memorable stay.3. Train Staff: Survey feedback can be used to trainand educate hotel staff on areas where they may need improvement. This could include customer service skills, technical knowledge, or understanding of guest needs and expectations.4. Set Priorities for Future Improvements: Survey data can help hotels prioritize which areas to focus on forfuture improvements. By identifying the most pressingissues and areas of greatest dissatisfaction, hotels can allocate resources more effectively and make targeted improvements that are likely to have the biggest impact on guest satisfaction.In conclusion, hotel guest surveys are a powerful tool for understanding customer needs, improving service quality, and building guest loyalty. By following best practices for survey design and distribution, and effectively using the collected data to make informed decisions, hotels cancreate a more satisfying and enjoyable experience for theirguests, leading to increased customer retention and a competitive edge in the hospitality industry.。
英文版客户满意度调查问卷
How we answer the phone
□Excellent □Very good □good □fair □poor □very poor□Disappointing
The accuracy and honesty of the information we supply you with
□Excellent □Very good □good □fair □poor □very poor□Disappointing
How you find our customer services
Condition of our service stations
□Excellent □Very good □good □fair □poor □very poor□Disappointing
Condition of our service station equipment
□Excellent □Very good □good □fair □poor □very poor□Disappointing
英文版客户满意度调查问卷(总2页)
CUSTOMER FEEDBACK QUESTIONNAIRE
We need your suggestions and comments
Accessibility ofourWebsite
□Excellent □Very good □good □fair □poor □very poor □Disappointing
Based on your last experience with Total products, would you purchase products again from Total?
ELEVENT酒店调查问卷
ELEVNET酒店调查问卷尊敬的贵宾：请拿出你宝贵的1分钟时间来完成这份问卷，以便我们提高服务质量为您更好的服务。
完成后，您将得到本店提供的精美礼品一份。
在您的选择下画“√”谢谢！1.对于您来说，酒店哪个方面的服务是您最在意的？F. 超品质服务2.对于您来说，在入住过程中，本店让您最满意和最不满意的部门分别是？3.您对本店的综合评价是？A.非常好。
让您非常享受，有家的感觉B.好。
让您感到十分愉快，有惊喜的服务C.一般。
让您满意，服务中规中矩。
D.差。
让您不太满意，服务有不够到位E.非常差。
让您大发雷霆，服务非常不到位，并且不会推荐朋友入住。
祝你住店愉快！Hotel ELEVNET questionnaireDear guests：Please take out your precious time of 1 minutes to complete this questionnaire,in order to improve our service quality and better service for you.After completion,you will get to the shop for a gift.In your choice of painting"√"thank you!1.For you,the hotel which service is your mind?A. appearanceB. EtiquetteC.operation specificationplaint handlingE.Special serviceF. super quality service2.To you,in the process,we give you the most satisfactory and dissatisfactorydepartments respectively is?The most satisfied with：A.front office B.food and beverage departmentC.housekeeping departmentD.Sales DepartmentE.Security DepartmentThe most not satisfied：A.front office B.food and beverage departmentC.housekeeping departmentD.Sales DepartmentE.Security Department3.The comprehensive evaluation of you is?A. is very good. Let you enjoy, feel at homeB. well. Make you feel very happy, have a surprising serviceC. General. Make you satisfied, the quadrature in the service.D. poor. Let you don't too happy with that have not enough in place. ServiceE. Very bad. Let you break into a furious rage, service was not in place, andwill not recommend a friend checked in.Wish you have enjoyed your stay!。
旅馆英语版调查问卷模板
Introduction:Dear Valued Guest,Thank you for choosing our hotel for your stay. We are committed to providing you with the best possible experience and service. To help us improve and meet your expectations, we kindly request that you take a few moments to complete this survey. Your feedback is invaluable to us and will be carefully considered in our continuous effort to enhance our services.Section 1: General Information1. Gender:- Male- Female- Prefer not to say2. Age Range:- Under 18- 18-24- 25-34- 35-44- 45-54- 55-64- 65 and above3. Occupation:- Student- Employee- Self-employed- Other (please specify): _______________ 4. Number of Nights Stayed:- 1 night- 2-3 nights- 4-6 nights- 7-10 nights- 11-14 nights- 15 nights and aboveSection 2: Room Amenities5. Cleanliness of the room:- Excellent- Very Good- Good- Fair- Poor6. Quality of the bed and linens:- Excellent- Very Good- Good- Fair- Poor7. Temperature control in the room:- Very Good- Good- Fair- Poor8. Quality of the bathroom facilities:- Excellent- Very Good- Good- Fair- Poor9. Availability of amenities (e.g., coffee/tea maker, mini-bar, iron, hairdryer):- All amenities were available and in good condition- Most amenities were available- Some amenities were missing or not in good condition- Many amenities were missing or not in good condition- None of the amenities were availableSection 3: Hotel Services10. Reception and check-in process:- Very Quick and Efficient- Quick and Efficient- Average- Slow and Inefficient- Very Slow and Inefficient11. Housekeeping services:- Always prompt and attentive- Prompt and attentive- Sometimes prompt and attentive- Not very prompt and attentive- Never prompt and attentive12. Room service:- Quick and reliable- Quick but sometimes inconsistent- Average speed and reliability- Slow and inconsistent- Very slow and inconsistent13. Security measures:- Very secure- Secure- Somewhat secure- Not very secure- Not secure at allSection 4: Dining and休闲娱乐14. Quality of food and beverages at the hotel restaurant: - Excellent- Very Good- Good- Fair- Poor15. Cleanliness of the dining area:- Excellent- Very Good- Good- Fair- Poor16. Availability of recreational facilities: - Very Good Selection- Good Selection- Average Selection- Limited Selection- No Recreational Facilities17. Quality of entertainment and activities: - Excellent- Very Good- Good- Fair- PoorSection 5: Overall Experience18. Overall satisfaction with your。
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0 1 2 3 4 5
19.Themedisplay servicesshow themeculture
1 2 3 4 5
0 1 2 3 4 5
20.theme culturalactivities
1 2 3 4 5
0 1 2 3 4 5
21.consumers participationof theme activities
1 2 3 4 5
0 1 2 3 4 5
3.the theme has ahistory and rich implication
1 2 3 4 5
0 1 2 3 4 5
4.thetheme cultureagreeswith modernconsumption concept (health, green, etc.)
1 2 3 4 5
0 1 2 3 4 5
5.the theme cultureisuniqueand attractive
1 2 3 4 5
0 1 2 3 4 5
6.the theme culture is difficult tobeimitated
1 2 3 4 5
0 1 2 3 4 5
7.theme cultureisharmoniousand unified
□college□bachelor□master degree and above
4. Unit:□Foreign companies□Chinese companies□Institutions□Self-employed□Freelance
5. Position:□Ordinary□Grass-roots management□Senior managers□Other employees
Part one：Service products
（low）importance (high)
（low）satisfaction (high)
1.guestroom furnitureof the theme culture
1 2 3 4 5
0 1 2 3 4 5
2.guest room suppliesof the theme culture
（low）importance (high)
（low）satisfaction (high)
1.the theme cultureispositive and healthy
1 2 3 4 5
0 1 2 3 4 5
2.thetheme culturecoordinates with thelocalculturalenvironment
1 2 3 4 5
0 1 2 3 4 5
7.room atmosphereshowtheme culture
1 2 3 4 5
0 1 2 3 4 5
8. restaurant atmosphereshowtheme culture
1 2 3 4 5
0 1 2 3 4 5
9. leisure atmosphere reflect theme culture
0 1 2 3 4 5
13.service tools and suppliesoftheme culture(such as baggage, guest room supplies, cateringutensils, etc.)
1 2 34 5
0 1 2 3 4 5
14.greeting andseeing-off ceremonyof the theme culture
1 2 3 4 5
0 1 2 3 4 5
15.room service can show theme culture
1 2 3 4 5
0 1 2 3 4 5
16.Catering servicesshow themeculture(theme cultureperforming arts,etc.)
□the locals (guide) is introduced□Other
Thank youfor yourparticipation!
0 1 2 3 4 5
2.The hotelcourtyardenvironmentshowtheme culture (such as art, gardening,etc)
1 2 3 4 5
0 1 2 3 4 5
3.the parking lot and guide instructionsshow theme culture
1 2 3 4 5
0 1 2 3 4 5
8. The themesymbolis clear and prominent
1 2 3 4 5
0 1 2 3 4 5
9.Staffgroomingshowtheme culture
1 2 3 4 5
0 1 2 3 4 5
10.Employees mannersshowtheme culture
1 2 3 4 5
0 1 2 3 4 5
6. tablewareofthetheme culture
1 2 3 4 5
0 1 2 3 4 5
7.theme partyof thetheme culture
1 2 3 4 5
0 1 2 3 4 5
8.leisure facilitiesofthe theme culture
1 2 3 4 5
0 1 2 3 4 5
3.washroomappliancesofthe theme culture
1 2 3 4 5
0 1 2 3 4 5
4.aseriesofdishesofthe theme culture
1 2 3 4 5
0 1 2 3 4 5
5.other foodofthe theme culture
1 2 3 4 5
0 1 2 3 4 5
Part three: service environment
（low）importance (high)
（low）satisfaction (high)
1.The hotel building exterior reflect theme culture
1 2 3 4 5
6.Career:(teachers, doctors, engineers, etc.)
7.Industry:(education, construction, tourism, media, etc.)
8.Income:□below the¥2000□¥2001-5000□¥5001—10000
The questionnaire ofperceivedservice quality in theme hotel
Ⅰ.Theevaluationof hotelservice quality:
The first column is the products intheme hotel, the second column is the evaluation about the importance of products,and the third column is the actual perceived value. The number representsdifferent level of importance orsatisfaction，and number 1 to 5 explainsthe increasing degree.Without thiskind ofservice, please choose 0 (no thisitem).
1 2 3 4 5
0 1 2 3 4 5
4.insidetraffic toolsreflect theme cultureus theme cultural landscape or logo
1 2 3 4 5
0 1 2 3 4 5
6.lobby atmospherereflecttheme culture
1 2 3 4 5
0 1 2 3 4 5
22.of employeesandconsumersinteractionof theme activities
1 2 3 4 5
0 1 2 3 4 5
23.Theme culturemuseum
1 2 3 4 5
0 1 2 3 4 5
24.itemsdisplayedin the museum showtheme culture
□¥10001-20000□¥20000 of above（per month）
9.the purpose:□Company on business□Personal travel□To participate in activities
□experience the hotel culture□Other
1 2 3 4 5
0 1 2 3 4 5
9. purchasinggoodsof thetheme culture
1 2 3 4 5
0 1 2 3 4 5
10.special(own) goodsofthe theme culture
1 2 3 4 5
0 1 2 3 4 5
Part two: service delivery
1 2 3 4 5
0 1 2 3 4 5
10.shopping atmospherereflecttheme culture
1 2 3 4 5
0 1 2 3 4 5
11.themeactivitiesatmosphereshowtheme culture