酒店前台常用英语句子
酒店前台英语对话
酒店前台英语对话1. 早上好/中午好/晚上好，先生/女士!Good morning/afternoon/everning,sir/madam!2. 请问您怎么称呼?May I have your name ,please?3. 您稍等一下。
Wait a moment,please.4. 先生/女士,您有预定吗?Sir/Madam,Do you have reservation?5. 请您让我看一下您的护照可以吗?May I have your passport?6. 您需要什么样的房间?What kinds of room would you like?7. 标准双人间还是大床?Standard twin bed room or standard king bed room?8. 大床的价格是850元/晚A king bed room is 850 Yuan per night.9. 请问您要住多久?How long will you be staying here?10. 您需要无烟房吗?Do you need non--smoking room?11. 请您填一下这张登记表好吗?Could you fill in this form,please?12. 请您签一下名，好吗?Could you sign your name,please?13. 谢谢，先生/女士。
Thank you,sir/madam.14. 请问您是用现金还是信用卡?How would you like to pay,in cash or by credit card?15. 您是否有贵重物品存放?Do you have any valuable deposit to keep here?16. 这是您的早餐券，早餐时间是在7：00-10：30，在2楼西餐厅。
This is your breakfast coupon,the breakfast time is 7：00AM to 10：30AM at the western restaurant on second floor17. 您从这里走/左转/右转。
酒店前台英语100句
酒店前台英语100句欢迎和问候语：1) Good morning(afternoon, evening),sir(madam).早上(下午、早晨) 好，先生(夫人) 。
2) How do you do ? 您好！(初次见面)How do you do ? 您好！Glad to meet you . 很快乐见到您。
3) How are you ? 您好吗？Fine ,thanks. And you ? 好的，谢谢。
您呢？4) Welcome to our hotel(restaurant, shop). 欢迎您到我们宾馆(餐厅、商店) 来。
5) Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快。
6) I hope you will enjoy your stay with us . 希望您在我们宾馆过得愉快。
欢迎和问候语：1) Good morning(afternoon, evening),sir(madam).早上(下午、早晨) 好，先生(夫人) 。
2) How do you do ? 您好！(初次见面)How do you do ? 您好！Glad to meet you . 很快乐见到您。
3) How are you ? 您好吗？Fine ,thanks. And you ? 好的，谢谢。
您呢？4) Welcome to our hotel(restaurant, shop). 欢迎您到我们宾馆(餐厅、商店) 来。
5) Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快。
6) I hope you will enjoy your stay with us . 希望您在我们宾馆过得愉快。
(主人刚入店时)I hope you are enjoying your stay with us . 希望您在我们宾馆过得愉快。
(完整版)酒店常用英语汇总
酒店常用英语汇总English for Front Office Dept.前厅部常用英语1、Good morning/ Good afternoon /Good evening !早上好/下午好/晚上好!2、Welcome to Ravi Shinger International Hotel下午好！欢迎光临诺威香卡国际酒店。
3、How may I help you ?请问有什么可以帮到您？4、May I know your name ,please ?请问贵姓？5、Do you have a reservation with us？请问您预订了房间了吗？6、I’ll check our room availability 我来查一下是否有空房间。
7、Just a moment ,Please请稍等8、I'm sorry. We have no record of a booking in your name.对不起，我们没有以您的名义预订的房间记录。
9、We have standard rooms, single rooms, Garden suite and presidential suite.我们有标间、单人间、花园套房及总统套房。
10、How long do you plan to stay?请问您预计住几天？11、May I see your passport ?我能看一下您的护照吗？12、Your room charge for one night is RMB***,sir/madam.先生/女士，您一晚的房费是***元13、The room charge is include two breakfast.房价包含两份早餐。
14、please pay RMB300 as deposit请支付300元作为押金。
15、How would you like to make the payment, in cash or by credit card?请问您打算如何付款？现金支付还是信用卡？16、If you need the room service ,please dial8800.如果您需要客房送餐，请拨8800.17、We hope you enjoyed your stay .希望您在这儿住的愉快。
【英语口语】酒店前台日常基本英语用语
【英语口语】酒店前台日常基本英语用语欢迎和问候语：1.Good morning/afternoon /evening , sir/madam早上(下午、晚上)好，先生(夫人)。
2.How do you do?您好!(初次见面)3.Glad to meet you!很高兴见到您!4.How are you?您好吗?Fine,Thanks.And you?很好，谢谢。
您好吗?5.Welcome to our hotel/restaurant.欢迎到我们宾馆(餐厅)来。
6.Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。
答谢和答应语:1.Thank you (very much).谢谢您(非常感谢)。
2.You are welcome.不用谢。
3.Not at all.不用谢。
4.It’s my pleasure.非常高兴为您服务。
5.Thank you for staying in our hotel.感谢您住在我们酒店。
6.I’m sorry.很抱歉。
7.Excuse me.对不起。
8.I’m sorry,It’s my fault.很抱歉。
那是我的过错。
9.Sorry to have kept you waiting.对不起，让您久等了。
10.Sorry to interrupt you.对不起，打扰您了。
11.I’m sorry about this.对此表示抱歉。
12.That’s all right.没关系。
13.I beg your pardon.对不起，没听明白14.I’m sorry,I don’t understand.Could you repeat that?对不起，没听懂，可以重复一遍吗?15.Just a moment,please.I’ll get the manager.您稍等，我去叫经理。
征询语：1.Can(May)I help you?我能帮您什么吗?2.What can I do for you.我能为您干点什么?3.Is there anything I can do for you?有什么能为您效劳的吗?4.Just a moment,please.请稍等一下。
酒店前厅常用英语口语
★频道为友整理的《酒店前厅常⽤英语⼝语》，供⼤家参考学习。
第⼀部分前厅 Part one FRONT OFFICE Unit one Making a Reservation/Advance Reservation 第⼀章预订 Key Sentences例句 1. Good morning/evening. Reservation. May I help you? 早上好/晚上好，这⾥是...酒店客房预订部，请问需要什么帮忙吗？ 2. What can I do for you? 我能为您帮什么忙吗？ 3. Hold on line, please. Could you please hold on? 请稍等（电话中）请稍等，好吗？ 4. Could you wait a minute, please? 请稍等，好吗？ 5. Are you with a company? 您是公司预订吗？ 6. May I know you departure date? 请问您的离店⽇期是哪天？ 7. How long will you stay with us? 请问您住⼏天？ 8. How many people are there in your party? 您们⼀共⼏个⼈？ 9. That will be four nights. 四个晚上。
10. May I know the arrival date, please? 请问哪天⼊住？ 11. Is it just for tonight? 请问只住今天⼀晚吗？ 12. When do you check in? 请问您什么时候⼊住？ 13. Would you like a single room or a double room? 请问你想订单⼈间还是双⼈间？ 14. What kind of room would you like/prefer? 请问您喜欢什么样的房间？ 15. Would you please tell me your full name, please? 请问您的全名是？ 16. And your address, please? 请问您的地址？ 17. May I know you telephone number, Mr Smith? 史密斯先⽣，请问您的电话号码是？ May I know your company name and how would you like to settle your payment?请问您的公司全称及付款⽅式？ How would you like to guarantee your reservation?请问您的担保⽅式是？ May I take your credit card number or Guarantee letter for the guarantee?请提供您的信⽤卡号码或担保信给我做为担保。
酒店前台日常应用英语
前台部日常应用英语1.Good morning sir and madam. Welcome to Ramada Encore Hotel Shanghai。
早上好，先生/女士，欢迎光临上海华美达隆茂酒店。
2.Sorry to have kept your waiting.抱歉让您久等了。
3.Welcome back欢迎您再次光临。
4.Please wait a moment.请稍等。
5.Let me check it for you.让我为您查一下。
6.Have you made a reservation?请问您有预订吗？7.Yes, Mr. **, we have your reservation.是的，**先生，我们有您的预订。
8.You book a ** room.您预订了一间**房间。
9.You will stay here ** nights.您将会住**晚。
10.Your room rate is **(net)or plus 15% service charge.您的房价是**（净价）加上15%的服务费。
11.Your room is including (not including) breakfast.您的房间包含（不包含）早餐。
12.We have ** rooms available now。
我们可以为您提供**房间。
13.I have to check if there’s a room available.我得查一下是否有空余的房间。
14.Here is a brochure of our hotel and our tariff。
这是介绍我们酒店的小册子和价目表。
15.Do you have corporate rate with our hotel?请问贵公司是我们酒店的签约单位吗？16.May I have your passport（or ID card）, please ?请问可以用一下您的护照或证件吗？17.Would you mind filling in the registration form?麻烦您能填一下登记表吗？18.May I have your signature, please?可以请您在这里签字吗？19.Our breakfast is on the *th floor.我们的早餐是在*楼。
酒店前台收银常用服务英语
酒店前台收银常用服务英语Check in 入住1) How would you like to pay the deposit, in cash or by credit card?您怎么付押金，现金还是信用卡?2) You must pay 1000 yuan as a deposit. 您必须付1000元作为押金。
3) As a hotel policy, we require one day’s room charge as deposit for guests without a reservation.按照酒店规定，没有预订旳客人得付一天房费作为押金。
4) we’ll refund the money you overpaid when you check out.您离店时，我们会退还您多付旳钱。
5) Here is your receipt, and please keep it, you need to show it to us when you check out. 给您收据，请保管好，你离店时得出示它。
6) And you also need to take care of your key, you have to return it to us when you check out. 您得好好保管它，您离店时必须偿还给我们。
7) Thank you, and hope you will have a good stay in our hotel.谢谢，但愿您过得快乐。
A. Check out for individual guest 为散客退房1) Good morning, sir, do you check out? 早上好，您退房吗?2) Do you want to check out or keep key here?您想要离店还是要保管钥匙?If you check out before 6:00pm, you will pay half day charge.六点之前退房，得付半天房费。
酒店前台常用英语句子
前台常用英语句子1.What kind of the room would you like to book？ A double or a single？请问您需要什么类型的房间？单人房还是双人房？2.For which date would you like to book？请问您要预订哪一天的？3.Hold the line please； let me check our room availabilities for those days。
请别挂线,我查询下那天是否有房间4.Sorry to have kept your waiting. Yes， we have a vacancy for those days.不好意思让您久等了,我们那天有空房5.The room rate is RMB xx include breakfast and surcharge.房价是ＸＸ包含早餐服务费。
6.The price is RMB xx。
We can offer a special discount to you that is RMB xx。
Itwas after x% off discount。
房价是ＸＸ，我们为您提供Ｘ％折扣，折后价是ＸＸＲＭＢ.7.Let me repeat your reservation. You book one deluxe room for one night from 6/Jun—7/Jun for Mr。
Lee。
The price is RMB xx include breakfast and surcharge。
我重复一下您的预订，李先生您预订的是豪华房一晚，６月６日入住６月７日退房，房价是ＸＸ包括早餐服务费。
8.Your reservation has been confirmed. We are looking forward to serving you. Thankyou！您的预订已经确定了,我们期待为您服务，谢谢！9.Do you have a reservation？请问您有预订吗?10.Please wait some minutes, Let me find your details from the computer.请您稍等，我在电脑上查询下您的详细资料。
酒店常用英语(前台)
前厅部常用英语English for Front Office Dept.1,Good morning/ Good afternoon /Good evening !早上好/下午好/晚上好!2,Welcome to XXX Hotel 下午好!欢迎光临XXX酒店.3,How may I help you ?请问有什么可以帮到您?4,May I know your name ,please ?请问贵姓?5,Do you have a reservation with us?请问您预订了房间了吗? 6,I'll check our room availability 我来查一下是否有空房间. 7,Just a moment ,Please 请稍等8,I'm sorry. We have no record of a booking in your name.对不起,我们没有以您的名义预订的房间记录.9,We have standard rooms, single rooms, Garden suite and presidential suite.我们有标间,单人间,花园套房及总统套房. 10,How long do you plan to stay?请问您预计住几天?11,May I see your passport ?我能看一下您的护照吗?12,Your room charge for one night is RMB***,sir/madam.先生/女士,您一晚的房费是***元13,The room charge is include two breakfast.房价包含两份早餐.14,please pay RMB300 as deposit 请支付 300 元作为押金.15,How would you like to make the payment, in cash or by credit card?请问您打算如何付款?现金支付还是信用卡?16,If you need the room service ,please dial 8800.如果您需要客房送餐,请拨 8800.17,We hope you enjoyed your stay .希望您在这儿住的愉快. 18,May I have your room key ,please ?请把房卡给我好吗?19,Just a moment ,please .I'll draw up your bill for you.请等一下,我帮你您结算账单20,May I take a print of the card ,please?请让我划印一下您的信用卡,好吗?21,Could you please sign here ,please ?请您在这里签名,好吗? 22,Here is your card and your receipt .这是您的卡和收据.23,Have a nice trip .祝旅途愉快!24,May I know what is wrong ?请问有什么问题吗?25,I beg your pardon .请再说一次.26,I will speak to our manager about it.我会向我们经理报告这件事情.27,I will check it with the department concerned .Would you mind waiting for a minute ?我跟相关部门联系一下.请你等一分钟好吗?. 28,I will correct your bill.我来把您的账单改过来.29,We look forward to serving you again .我们期待能再次为您服务.30,Here's your room, Mr. Johnson .After you .这是您的房间,约翰逊先生.您先请. 31,It is open from 9 a.m. to 11 p.m.它的营业时间是早上 9 点到晚上 11 点. 32,You can call the housekeeping if you need laundry service,the number is 0.如果您需要洗衣服务,可以打电话给房务中心,号码是"0" .33,You can call the front desk directly if you need a taxi . the number is 8106.如果您需要出租车,可以直接打电话给前台,号码是 810634,If there is anything I can do for you , please call me .如果有什么我能为您效劳的,请给我打电话.35,Could you hold the line ,please ?请不要挂断电话,好吗? 36,Breakfast is served from 7:00 to 10:00, on the 22 floor 早餐是从上午 7 点到 10 点供应, 在22楼餐厅.37,At what time can we expect you ?您几点光临呢?38,I'm afraid another guest is using it .I will bring it to your room as soon as it's available ,will that be all right ?恐怕另一位客人正在使用.我会尽快送到您房间去,可以吗? 39,Please dial 8first ,then the room number .您打房间号码,请在房号前加"8" . 140.Please go through the formalities for extending your stay.请您办理一下续房手续. 41.Let bellboy lead you to your room. 让行李员送您上去.42.The room isn't cleaned completely. Please have a rest in sofa.房间暂时未打扫出来,请您在沙发上休息一会.43.Do you need bellboy take your baggage?您需要行李员为您搬运行李吗? 44,May I know your room number?我可以知道您的房号吗?45,At what time shall we call you ,sir?您需要几点钟叫醒呢,先生?46,For IDD line ,please dial 9 first ,then the country code ,area code and telephone number . 拨打国际长途电话,请先拨 9,然后再拨国家代码,区号和电话号码.47,For IDD line, the charge is RMB8 per minute.国际长途每分钟 8 元.48,For DDD line, the charge is RMB 0.7 per minute .国内长途每分钟 7 毛钱.50,We have sauna/massage /foot massage/ ……service, on the third floor. 我们三楼提供桑拿, 按摩,足浴等服务.51,We offer this service in our hotel.我们酒店提供此项服务. 52,You can take a sauna bath there.您可以在那洗桑拿浴.53,I'm terribly sorry to hear that .听到这样的事情,我真是非常遗憾.54,I will contact with engineer to repair it .我马上联系工程师将它修复. Housekeeping Dept.客房部。
酒店常用英语
English for Front Office Dept.前厅部常用英语1、Good morning/ Good afternoon /Good evening !早上好/下午好/晚上好!2、Welcome to Ravi Shinger International Hotel下午好！欢迎光临诺威香卡国际酒店。
3、How may I help you ?请问有什么可以帮到您？4、May I know your name ,please ?请问贵姓？5、Do you have a reservation with us？请问您预订了房间了吗？6、I’ll check our room availability我来查一下是否有空房间。
7、Just a moment ,Please请稍等8、I'm sorry. We have no record of a booking in your name.对不起，我们没有以您的名义预订的房间记录。
9、We have standard rooms, single rooms, Garden suite and presidential suite. 我们有标间、单人间、花园套房及总统套房。
10、How long do you plan to stay?请问您预计住几天？11、May I see your passport ?我能看一下您的护照吗？12、Your room charge for one night is RMB***,sir/madam.先生/女士，您一晚的房费是***元13、The room charge is include two breakfast.房价包含两份早餐。
14、please pay RMB300 as deposit请支付300元作为押金。
15、How would you like to make the payment, in cash or by credit card?请问您打算如何付款？现金支付还是信用卡？16、If you need the room service ,please dial8800.如果您需要客房送餐，请拨8800.17、We hope you enjoyed your stay .希望您在这儿住的愉快。
酒店前台英语100句
酒店前台英语100句1. Greeting and Introduction•Welcome to our hotel!•Good morning/afternoon/evening, how can I assist you?•How may I help you?•My name is [name], how can I assist you today?•How was your journey?2. Making a Reservation•I would like to make a reservation, please.•Could you please book a room for me?•I would like to book a room for [number of nights].•Do you have any avlable rooms for [date]?•What is your room rate?3. Inquiring about Room Types•What types of rooms do you have avlable?•Can you tell me about your room options?•Do you have any suites avlable?•What amenities are included in the room?•Can you describe the view from the room?4. Checking In•I have a reservation under the name of [name].•I would like to check in, please.•Here is my reservation confirmation number.•Can I see your identification, please?•How long will you be staying with us?5. Room Reassignment or Upgrade•Is it possible to change my room?•Can I request an upgrade?•Is there an extra charge for an upgrade?•Can I see the avlable options before deciding?6. Handling Complnts•I have encountered an issue with my room.•The [facility/equipment] in my room is not working properly.•There is a problem with the cleanliness of my room.•Can you please assist me in resolving this issue?•I would like to speak with the manager.7. Requesting Services•Can you bring some extra towels to my room?•Is it possible to have my room cleaned?•I need assistance with my luggage.•Can you recommend a good restaurant nearby?•Do you provide room service?8. Checking Out•I would like to check out, please.•Can I have a copy of my bill?•Is there any additional charge on my bill?•Can you arrange a taxi for me to the rport?•Thank you for a pleasant stay.9. General Inquiries•What time is breakfast served?•Is there a gym or fitness center in the hotel?•Do you have a swimming pool?•Is there Wi-Fi avlable?•Can you provide me with a map of the local area?10. Farewell•Thank you for choosing our hotel.•Have a safe journey!•We hope to see you agn soon.•Goodbye and take care.•Thank you for staying with us and have a wonderful day!以上是酒店前台英语常用的100个句子。
前台常用用语(句子)
酒店常用英语Check in1.Good morning/afternoon/evening welcome to chengdou minyoun centralhotel hotel ,how may I help you ?早上好/中午好/晚上好，欢迎光临成都明宇丽雅酒店，请问有什么可以帮到您的？2.Do you have a reservation ?请问您有预定吗？3.May have your passport ,sir ?先生，可以出示一下您的护照吗？4.Sir, you booked one Deluxe King room for one night on our non-smokingfloor, is it correct?先生，您预订的是一间豪华大床非吸烟的房间，入住两个晚上，请问是吗？5.Excuse me Sir ,how would you like to pay you deposit? By credit cardor in Cash?先生，请问您的押金是刷卡还是付现金呢？6.Sir .This is your room rate. Your room rate including 1 breakfast atour yayue coffee on 10th floor from xxx to xxx. You will be staying here for three nights, departure on May 5th. This is your room number.Pls sign here先生，这是您的房价。
房费包括一份自助早餐在我们9楼的雅悦苑西餐厅。
时间是早上的6点半到10点。
您将入住3个晚上，在5号退房，这是您的房号。
请在这边签字确认一下。
7.Mr. Wang, may I have your Business Card to update your profile. Thankyou.王先生，请赐一张您的名片以便我们完善你的个人档案。
酒店常用英语口语 前厅英语
酒店常用英语口语：前厅部用语（1) Have you a reservation？您预订过吗？（2）May I have your name and room number？您能告诉我您的名字与房间号码吗?(3）Here is your room key.给您房间钥匙.（4）Please pay at the cashier's desk over there.请去那边帐台付款。
(5）Are these your baggage？May I take them for you？这些是您的行李吗？我来帮您拿，好吗？(6) I'm afraid our hotel is fully booked on that date。
对不起，我们饭店那一天的客房全部订满了。
（7）Your room is confirmed for that day。
We look forward to serving you。
您要的那一日房间已经确认了.我们期待着为您服务.（8) I’ll cancel Mr Bell's reservation from February 27th for three nights.我将取消BELL先生从2月27日开始3个晚上的预订。
（9）May I reconfirm your departure date？我可以再次确认您的离店日期吗？（10）I’m sorry，madam. We don’t have any vacancy at the moment.对不起,小姐,我们现在没有空房间。
（12）How many pieces of luggage do you have？请问您有几件行李？（13) Is there anything valuable or breakable in your bag？您包里有贵重或易碎物品吗？（14）You can get your money changed at the cashier's Desk。
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前台常用英语句子
1.What kind of the room would you like to book? A double or a single?
请问您需要什么类型的房间？单人房还是双人房？
2.For which date would you like to book?
请问您要预订哪一天的？
3.Hold the line please; let me check our room availabilities for those days.
请别挂线，我查询下那天是否有房间
4.Sorry to have kept your waiting. Yes, we have a vacancy for those days.
不好意思让您久等了，我们那天有空房
5.The room rate is RMB xx include breakfast and surcharge.
房价是ＸＸ包含早餐服务费。
6.The price is RMB xx. We can offer a special discount to you that is RMB xx. It
was after x% off discount.
房价是ＸＸ，我们为您提供Ｘ％折扣，折后价是ＸＸＲＭＢ。
7.Let me repeat your reservation. You book one deluxe room for one night from
6/Jun-7/Jun for Mr. Lee. The price is RMB xx include breakfast and surcharge.
我重复一下您的预订，李先生您预订的是豪华房一晚，６月６日入住６月７日退房，房价是ＸＸ包括早餐服务费。
8.Your reservation has been confirmed. We are looking forward to serving you. Thank
you!
您的预订已经确定了，我们期待为您服务，谢谢！
9.Do you have a reservation?
请问您有预订吗？
10.Please wait some minutes, Let me find your details from the computer.
请您稍等，我在电脑上查询下您的详细资料。
11.Yes, sir. I found your reservation. A deluxe room for one night as RMB x/per night.
是的，先生，您预订的是豪华房住一晚，房价是ＸＸＲＭＢ。
12.Would you prefer smoking or non-smoking room?
请问您需要吸烟楼层还是无烟层呢？
13.Please fill in the registration form and sign your signature.
请在表格上填写您的资料并签名。
14.Would you like to pay by credit card or cash for the deposit? / How would you like
to settle your account?
请问您是用信用卡还是现金付押金？／请问一下您的付款方式？（如何支付）
15.Sorry sir. We don’t have any spare room today. / The hotel was fully booked today.
对不起先生，我们今天没有空房。
／今天预订已满。
16.Would you mind we recommend another hotel to you. / Would you mind we put you on
the waiting list, we will inform you advance if we have the spare room.
你需要我们推荐另一家酒店给您吗？／您介意我们把您的预订放在等候名单里吗？一旦有房我们会马上通知您的。
17.May I have your phone number and fax number?
您可以告诉我您的电话号码及传真号码吗？
18.The room only hold for you until 18:00 cause of it’s non-guarantee. If you want
to keep it longer. We suggest you pay for one night charge to guarantee it.
无担保的房间为您保留到18:00，如您需延迟入住时间，建议您支付一晚的房费作担保。
19.If the room was guaranteed. We will charge the first room night fee even you are
no-shown or cancelled.
已作担保的房间，在您预订未到或取消的情况下，我们还是需收取一晚的房间费用。
20.Here is your room key and breakfast coupon. The bellboy will show you to your room.
We hope you will enjoy your stay with us.
这是您的房间钥匙及早餐券，行李生会带您到房间，希望您居住愉快。
21.The breakfast is from 7:00-10:00am in western restaurant.
早餐用餐时间是从7:00-10:00am在西餐厅
22.Please hold the line; I will transfer your call to the room.
请别挂线，我帮您转到房间去。
23.Can I confirm your actually departure date?
我可以确认一下您的离店日期吗？
24.The room key is up to 12:00 o’clock. Please come down to the reception to change
a new key.
房间钥匙卡在１２点前有效，请您到前台更换新的匙卡。
25.Your balance is not enough, Please come down to cashier counter to pay more deposit.
你的余额已不多，请您到前台收银支付押金。
26.Because your room is booked by travel agent, So that if you want to extend your
staying as the same price, Please contact the agency to send your extension fax
to our hotel. Otherwise we will charge you as hotel rack rate.
因为您的房间是通过旅行社代订的，如果您想以同样价格入住，需联系旅行社传真相关订房资料，否则我们会以酒店价格收取。
27.Certainly, I will send up someone to your room. / Certainly, I will bring it to
you right away.
好的，我叫人到您的房间。
／好的，我马上送到您的房间。
28.Have a nice day! / Have a good night. / Have a good journey!
祝您愉快！祝您晚安！祝您旅途愉快！
29.Sorry sir. I can’t understand it clearly. Please repeat it slowly and loudly.
不好意思先生,我不是很明白,请您重复（说慢点／大声点）好吗？
30.Sorry sir. I don’t understand it, please wait a moment. I will bring my manager
to you.
不好意思先生,请您稍等,我叫我们经理过来帮您.
31.Don’t worry sir. Our manager will help you to solve to problem.
请不要担心先生,我们经理会帮您解决问题.
32.This only for guarantee. It’s not for charge.
这不是用于付房费的,而是押金.。