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导游证现场考试口试试题题及答案1

2014年导游证现场考试口试试题题及答案1一、旅游团队导游服务集体是怎样组成的?他们之间怎样才能建立起良好的协作关系?为旅游团队提供导游服务的人员一般是全陪、地陪和领队首先，全陪、地陪和领队有共同的工作对象同一团队的游客;其次，他们有共同的工作任务执行该团队的旅游计划，为其安排落实各项旅游服务;最后，他们有共同的努力目标组织好该团游客旅游活动，为其提供满意的服务。

为使旅游活动顺利进行，关键之一就是全陪、地陪和领队之间建立良好的协作关系，这种良好关系的建立有赖于三方的共同努力。

1.主动争取各方的配合主动争取各方配合的主要途径是及时交流信息，沟通各自的想法，在求得意见一致的基础上协同行动。

2.尊重各方的权限和利益三人关系是平等的。

是互补、互利的，应互相尊重他方的工作权限，切忌干预他方的活动，侵害他方的利益。

3.建立友情关系全陪、地陪和领队都必须正确运用公共关系中的工作关系和情感关系相统一的方法，建立起和谐、美好的友情关系。

同时，要把握好三者之间的友情关系的尺度和距离，尊重彼此的隐私权，不涉及工作上的保密禁区。

4.彼此尊重、相互学习、勇担责任三人都应从作好旅游团队服务工作的大局出发，在分析原因的基础上，分清责任，各自都应勇于承担属于自己的责任，切忌相互指责和推委二、什么是接待计划?你作为地陪阅读熟悉接待计划时，应当弄清旅游团队哪些情况?接待计划是组团旅行社委托各地方接待旅行社组织落实旅游团活动的契约性安排，是导游人员了解该旅游团基本情况和安排活动日程的主要依据。

作为地陪在旅游团抵达之前要详细、认真地阅读接待计划和有关资料。

准确地了解该团的服务项目和要求。

重要事宜要做记录并弄清以下情况：1.旅游团概况组团社名称(计划签发单位)、联络人姓名、电话号码、客源地组团社名称、国别、使用何种语言、旅游团名称、代号、电脑序号、收费标准(分豪华等、标准等、经济等几种)、领队姓名。

2.旅游团成员的情况该团的人数、团员的姓名、职业、性别、宗教信仰。

导游口试流程

导游口试流程
导游口试是每一位想要成为专业导游的人都需要经历的一道关口。

在口试中，考官会对考生的专业知识、口才表达能力和应变能
力进行全面考察。

因此，准备充分并且熟悉口试流程是非常重要的。

下面将为大家介绍一下导游口试的流程。

首先，准备工作。

在参加口试之前，考生需要对目的地的相关
知识进行系统的学习和掌握，包括景点的历史背景、文化内涵、特
色风俗等。

同时，还需要了解导游的基本职责和规范，熟悉导游的
礼仪和仪容仪表要求。

在准备工作中，还需要进行口才训练和模拟
口试，提高自己的表达能力和应变能力。

其次，口试流程。

口试一般分为笔试和面试两个环节。

在笔试
环节中，考生需要回答相关的选择题和问答题，考察考生的专业知
识和语言表达能力。

在面试环节中，考官会对考生进行现场提问和
情景模拟，考察考生的应变能力和服务意识。

在整个口试流程中，
考生需要保持自信、沉稳，清晰流畅地表达自己的观点和知识。

最后，总结反思。

口试结束后，考生需要对自己的表现进行总
结和反思。

分析自己在口试中的不足和不足之处，为下一次口试做
好充分的准备。

同时，也可以向考官和老师请教，听取他们的意见和建议，不断提高自己的口试水平。

总的来说，导游口试是一次全面考察考生综合能力的机会，准备充分并且熟悉口试流程是非常重要的。

希望每一位想要成为专业导游的人都能够在口试中取得优异的成绩，成为一名优秀的导游。

四川导游口试100问

四川导游口试100问详解1、汉昭烈庙为什么叫“武侯祠”？答：武侯是诸葛亮，但汉昭烈庙葬的是刘备，武侯祠只不过是一部分。

纪念诸葛亮的武侯祠原本不在现址，而是位于今天锦里的东侧，汉昭烈庙位于今武侯祠。

明献王朱椿入蜀以后，认为君臣的庙宇、祠堂平起平坐，有违礼教，因此将原武侯祠拆毁，并入了昭烈庙。

但是老百姓更喜欢诸葛亮，所以仍然沿用武侯祠的叫法，久而久之，反倒没几个人知道汉昭烈庙了。

因此到了民国时期，一位叫邹鲁的文人写了一首诗来说明这个问题：门额大书昭烈庙，世人都道武侯祠，由来名位输勋业，丞相功高百代思。

2、蜀献王朱椿是哪个朝代的人？他对成都，蛾眉山，有何贡献？答：明朝的人；蜀王朱椿是一个喜好读书和做学问的人，“博综典籍，容止都雅”，在朝中有“蜀秀才”之称。

到成都后，聘请了大学者方孝孺为师傅，兴办郡学，资助清贫学者，在吏治上也革除了一些弊端，并击败了番人入寇，同时利用经济手段平衡民族矛盾，所以口碑不错。

对峨眉山：巴蜀离历代京都较远，一旦发生暴动，鞭长莫及。

故历代帝王除委派得力可靠的人治理蜀地外，还支持峨眉山佛教，想借峨眉山佛教来稳定人心，稳定时局。

自唐代起至清代，帝王们对峨眉山佛教都有赐赠，以示关怀。

蜀献王朱椿经常关注峨眉山佛教，而当年峨嵋山主持为迎接朱椿所建的清音阁接王亭，则有“峨眉山第一风景”之称。

帝王的支持，使山上佛事越来越兴隆，峨眉山佛教也自然成了蜀地佛教中心。

3、武侯祠中的三绝碑是哪三绝？答：三绝碑：本名蜀丞相诸葛武侯祠堂碑。

在武侯祠大门至二门之间的东侧碑亭中。

碑高367厘米，宽95厘米，厚25厘米、唐宪宗元和四年（809年）刻建。

由唐代宰相裴度撰文，书法家柳公绰（柳公权之兄）书写，石工鲁建镌刻。

裴文、柳书、鲁刻，三者俱佳，所以后世誉为三绝碑。

碑阳、碑阴、碑侧遍刻唐、宋、明、清时代的题诗、题名、跋语。

因此三绝是指：“裴文、柳书、鲁刻”。

4、汉朝一共分为几个阶段？共有多少个皇帝？谁开国。

谁篡国。

导游资格证面试的分值比例(速看)

导游资格证面试的分值比例（速看）导游资格证面试的分值比例(速看)口试总分为100分。

报考外语导游考生须用所报语种语言讲解和回答考试内容。

要求：科目五考试中文类考生每人不少于15分钟，备考旅游景区不少于12个;外语类考生每人不少于25分钟，备考旅游景区不少于5个。

(1)中文类分值比例为：礼貌礼仪占5%，语言表达占20%，景点讲解占45%，导游服务规范占10%，应变能力占10%，综合知识占10%;(2)外语类分值比例为：礼貌礼仪占5%，语言表达占25%，景点讲解占30%，导游服务规范占10%，应变能力占5%，综合知识占5%，口译占20%。

导游资格证就业前景好不好导游证的含金量才是真正的潜力股;而旅游行业又是“一业兴，百业兴”;所以大家尽早地考取导游证是非常正确的选择;无论你是在校学生，还是社会人员，导游证对你来说真的“很重要”。

整个旅游市场导游数量供大于求，然而有经验的、有导游资格证书的全职导游却不多，长期从事带队、见多识广、游客反映好的导游更是少之又少。

在目前的导游队伍中，除了部分经正规培训、注册的专职导游外，大部分是来自其他行业的在职人员和学生。

这些兼职导游中间，有些人也持有导游资格证，但由于缺乏从业经验，服务质量不能保证。

所以说整个行业的需求量是很大的。

导游资格证考试笔试多少分合格导游资格考试跟大部分考试不同，考试的合格标准不是统一设置成60分及格，而是每年各个省市根据当年的考试情况自主划定一个分数线，有的省市合格分数可能不到60分，有的也可能超过60分，考生达到这个分数线即为通过。

导游资格笔试成绩由计算机系统完成，面试由现场考试评委打分。

各省旅游局会根据报考人数，拟定考试通过率，不是以分数来划定。

笔试成绩、面试成绩、总成绩三者均合格才算通过导游证考试。

一般来说，笔试在80-100分，面试在60-75分。

导游资格证考试，需根据分数线，笔试合格+面试合格+总成绩合格，才算真的通过。

其中笔试、面试、总成绩有一项不合格，为总体不合格，即不通过。

四川导游口试导游词：秀甲九州峨眉山

四川导游口试导游词：秀甲九州峨眉山欢迎您乘坐旅游观光车，进入峨眉山风景区。

首先让我代表峨眉山管委会向各位的到来表示热烈的欢迎。

我呢，自我介绍一下，我姓x叫xx，是峨眉山管委会导游管理站的一名导游，坐在我旁边的师傅姓x，是一位具有多年景区行车经验的优秀驾驶员。

我们将竭尽所能为大家服务，同时也希望得到您们的协助与配合。

在进入景区以前，请允许我提醒一下大家，请不要把头、手伸出窗外;由于山高弯道多，请把握扶手，注意行车安全;观光车内禁止吸烟，并请保持车厢内的清洁卫生。

需要丢弃的垃圾请先用塑料袋装好，等下车后投放到指定地点。

如有晕车的游客，我这里有卫生袋可以供您使用。

前面是"天下名山"牌坊，它最早建于1958年，1994年重建，坊额上"天下名山"四个大字，是一代文豪郭沫若手书，另一面是原佛教协会会长赵朴初手书"佛教圣地"，整座牌坊古朴典雅，气势恢宏。

走过牌坊，我们就进入峨眉山景区了。

从这里开始，观光车进入景区后山的公路，到终点雷洞坪车场共52公里，大约需要2个小时。

我就利用这个时间向大家介绍一下峨眉山的概况。

峨眉山地处四川省西南部，距成都154公里，距乐山38公里，系邛崃山脉北岭南支，总面积300多平方公里。

峰万佛顶海拔3099米。

境内群峰挺秀，山色绮丽，具有"雄"、"秀"、，"奇"、"险"、"幽"的特色。

尤以"秀甲九州"闻名古今，以"峨眉天下秀"与"青城天下幽""剑门天下雄""三峡天下险" 并称巴蜀四大风景名胜。

峨眉山又是的佛教胜地，被称:为普贤菩萨的道场，与山西的五台山、浙江的普陀山、安徽的九华山并称中国四大佛教名山。

因此，我们说峨眉山是一个集秀丽的自然风光与悠久的佛教文化为一体的山岳型风景名胜区。

2024年全国导游考试考啥大纲解读

2024年全国导游考试考啥大纲解读全国导游资格考试是一项重要的职业资格考试，对于想要从事导游工作的人来说，了解考试大纲是备考的关键。

2024 年的考试大纲已经公布，下面我们就来详细解读一下，看看今年的考试都有哪些重点和变化。

首先，我们来看看笔试部分。

笔试通常包括政策法规、导游业务、全国导游基础知识和地方导游基础知识这四个科目。

政策法规方面，考生需要重点掌握与旅游业相关的法律法规、政策文件以及行业规范。

这其中包括旅游法、消费者权益保护法、合同法等在旅游活动中常见的法律条文。

同时，对于国家和地方出台的有关旅游业发展的政策也要有清晰的了解，例如旅游扶贫政策、旅游安全管理政策等。

此外，行业规范如导游服务规范、旅行社经营规范等也是考试的重点内容。

导游业务这一科目，主要考察考生在实际导游工作中的操作能力和应对问题的能力。

包括导游服务程序与规范，如接待前的准备工作、接待过程中的服务细节、送团后的后续工作等。

还会涉及到导游讲解技巧、游客投诉处理、旅游突发事件的应对等方面的知识。

考生需要熟悉各种导游服务场景，并能够熟练运用相关知识和技能解决实际问题。

全国导游基础知识涵盖了历史、地理、文化、艺术、宗教等多个领域的知识。

考生要了解中国古代历史的发展脉络，各个朝代的重要事件和人物；掌握中国的地理概况，如山脉、河流、气候等；熟悉中国的传统文化，如诗词、戏曲、书法、绘画等；对宗教的基本教义、主要宗教场所和宗教活动也要有一定的认识。

此外，中国的民俗风情、建筑艺术等也是考试的重要内容。

地方导游基础知识则侧重于考生对所在省份或地区的旅游资源、历史文化、民俗风情等方面的了解。

这要求考生深入研究本地的特色景点、历史名人、传统习俗等，能够生动准确地向游客介绍本地的独特魅力。

再来看看口试部分。

口试主要考查考生的导游讲解能力和语言表达能力。

考生需要根据给定的景点进行现场讲解，在讲解过程中要做到内容准确、生动有趣、语言流畅。

同时，评委还会针对考生的讲解内容进行提问，这就需要考生对景点有深入的理解和全面的掌握。

2011年现场模拟导游（口试）考试内容及程序（审定稿0921）（五篇范文）

2011年现场模拟导游（口试）考试内容及程序（审定稿0921）（五篇范文）第一篇：2011年现场模拟导游(口试)考试内容及程序( 审定稿0921) 上海市2011年全国导游人员资格考试现场模拟导游考试（口试）内容及程序中文类考生适用中文类考生现场模拟导游考试（口试）分为两个部分：讲解和语言表达能力（约8分钟）；导游服务规范与特殊问题处理能力（约6分钟）。

两部分内容分别在两个考场考试，考试的总时间约为14分钟。

一、考试程序1.考生凭本人身份证和准考证按本人报到时间进入考点签到，签到时通过电脑系统抽签确定考试讲解范围，一共包括十个部分：外滩、人民广场、东方明珠、豫园、龙华、上海概况+外滩、上海概况+人民广场、上海概况+东方明珠、上海概况+豫园、上海概况+龙华。

报到时间开始30分钟后考生未进考场按缺考处理，不得重新安排考试，后果由考生自负。

2.考生签到后，在规定区域等候，根据考点工作人员的安排进入候考室。

3.考生根据工作人员安排进入备考区，通过电脑系统抽取“景点讲解”、“知识问答”和“导游服务规范与特殊问题处理能力”考试题目并打印出试题表，考生拿到试题表后进入备考状态。

在备考区不准翻阅任何资料，否则将以作弊论处。

4.考生根据考务人员的安排，进入考场，考生将准考证交考评员，开始考试。

5.考试结束后，考生必须将试题表交给考评员，取回准考证，并及时离开考点。

二、考试内容（一）讲解和语言表达能力考试讲解和语言表达能力考试包括：概况讲解（约3分钟）、景点讲解（约3分钟）及知识问答（约2分钟）三个部分。

1.抽签抽到“游览区”（包括外滩、人民广场、东方明珠、豫园、龙华）的考生，概况讲解和景点讲解考本游览区的相关内容，知识问答部分涉及本游览区以外的其他四个游览区及上海概况五个部分的相关内容。

举例：抽签抽到“外滩”的考生，概况讲解外滩游览区，景点讲解外滩游览区的相关景点，知识问答部分涉及人民广场、东方明珠、豫园、龙华及上海概况的相关内容。

导游口试题签

导游⼝试题签天安门及天安门⼴场1、明清时期的天安门和天安门“T”字⼴场是怎样形成的？明永乐年间营建北京宫城，将元⼤都南城墙向南推⾄今前三门⼤街⼀线，在元⼤都丽正门北侧建天安门，同时建成了封闭的“T”字型⼴场。

⼴场东西两侧基本上按“⽂东武西”的布局分布着各中央机关。

清代⼤体承袭明制2、从⾟亥⾰命⾄1949年，在天安门⼴场发⽣过哪些重⼤历史事件？⾟亥⾰命以后，1919年爆发的“五四运动”、1935年的“⼀⼆?九学⽣运动”、1947年的“反饥饿、反内战”⽰威游⾏等，都发⽣在天安门⼴场。

1949年10⽉1⽇，⽑泽东主席在天安门城楼上宣告中华⼈民共和国成⽴，并亲⾃升起了中华⼈民共和国的第⼀⾯五星红旗，⾸都30万⼈民参加了这⼀隆重的开国⼤典。

3、20世纪50年代以后，天安门⼴场发⽣了哪些变化？20世纪50年代，整修了天安门城楼，拆除了“T”字型⼴场的围墙；展宽了长安街，建造了⼈民英雄纪念碑、⼈民⼤会堂、中国历史博物馆和中国⾰命博物馆（今合并为国家博物馆）。

70年代⼜建造了⽑主席纪念堂，形成如今天安门⼴场的建筑格局。

4、建国50年⼤庆前⼣，对天安门⼴场进⾏了哪些改造？1999年建国50周年前⼣，再次对天安门⼴场进⾏了改造。

⽤28万块浅粉⾊花岗岩⽯取代了过去的⽔泥砖；⼴场两侧各辟4800平⽅⽶的绿地，总⾯积9600平⽅⽶，象征着我国960万平⽅公⾥的领⼟；并改善照明系统。

改造后的天安门⼴场，更显美丽与壮观。

5、天安门城楼始建于什么时候？当时它叫什么名字？其含义如何？改称天安门是什么时候？天安门建成于明永乐18年（1420年）。

初建时，城台开有五门，上部门楼⾯阔五间，重檐歇⼭顶。

重檐中间悬“承天之门”匾额，取“承天启运，受命于天”之意。

清顺治⼋年（1651年），按照明代建筑规制重建承天门，取“受命于天，安邦定国”之意。

改称为“天安门”，6、天安门城楼是什么时候被列为全国重点⽂物保护单位的？什么时候及在什么情况下天安门城楼对公众开放的？1961年，天安门城楼被国务院公布为第⼀批全国重点⽂物保护单位。

导游口试两百问

1: 自贡名称来源于两口井,是哪两口井?A:自贡取自流井和贡井两名字的第一字而成2 : "苏黄米蔡"是指哪个朝代的哪四个人?这个排序是哪个领域的艺术成就?A:书法史上论及宋代书法，素有“苏、黄、米、蔡”四大书家的说法。

他们四人被认为是宋代书法风格的典型代表。

“宋四家”中，前三家分别指苏轼（东坡）、黄庭坚（涪翁）米芾（襄阳漫士）和蔡邕。

3: 竹林七贤是哪七贤?A:中国三国魏7位名士的合称，成名年代较“建安七子”晚一些。

包括：嵇康、阮籍、山涛、向秀、刘伶、王戎及阮咸。

7人常集在当时的山阳县（今河南辉县西北一带）竹林之下，肆意酣畅，故世谓竹林七贤。

4: 巴子将军是哪个时代的人？他创建的巴国包括了今天四川的哪个范围？A: 巴蔓子是距今两千多年前战国时代巴国的将军。

1．巴国的形成时期：商周之际。

据《辞源》：“巴者，古国名，位于四川省东部一带地方”。

巴国的地域大致在陕南的汉水上游，南及大巴山北缘，东至襄阳，春秋时有所扩展。

战国初期迫于楚的势力，巴国举国南迁至长江干流，先后在清江、川峡之间至川东立国。

2．巴国的发展时期：春秋时期。

春秋时期（公元前770年～公元前476年），巴国竭力扩张其势力范围，东渡汉水，与邓国相争，又同楚国缔结军事联盟，扫荡江汉小国，北进中原。

3．巴国的鼎盛时期：春秋末叶至战国晚期。

在此期间，巴国青铜文化发展到高峰。

青铜器钟类多，数量大，分布广，制作水平也日臻成熟，地方特征鲜明突出。

巴国文字和符号广泛流行，都城已发展成为地域性的经济增长中心和多种产业的生长点，具有组织地区商业贸易的经济功能。

4．巴国的灭亡时期：公元前316年。

公元前316年，巴国为秦国所灭，巴王被虏。

秦国在江州（巴县西）筑城，设置巴都，把巴地纳入了秦国的郡县体制。

巴国形成于公元前11世纪的西周初期，灭亡于公元前316年的战国中期，约有800年历史。

5: “天下文宗”指的是谁？他的代表作是什么？A：有“天下文宗”之称的唐代诗人是王维代表作：《山居秋暝》6：陈子昂的《感遇》诗是感叹自己怀才不遇吗？A:《感遇》，是陈子昂所写的以感慨身世及时政为主旨的组诗，共三十八首，本篇为其二首。

导业口试情况汇总

全陪在接团前需要做的准备工作有哪几项？答案要点：1．熟悉接待计划，如旅游团日程、旅游团成员；(5分)2．做好物质准备，如带好导游证；(5分)3．做好知识准备、了解客源国情况和旅游目的地情况；(5分)4．提前与首站接待社联络，安排好相关接待事宜。

(5分)试题2在导游服务集体中，全陪的职责是什么？答案要点：1．全程负责旅游计划的实施；(3分)2．依据旅游合同监督各地接待质量，发现问题及时纠正；(3分)3．协调联络；(3分)4．宣传调研，了解市场需求；(3分)5．提供必要的讲解服务；(3分)6．提供生活服务，保障旅游者的人身财产安全；(3分)7．妥善处理旅程中发现的问题和各种突发事件。

(2分)试题3.接团前，全陪在熟悉接待计划时要注意掌握哪些情况？答案要点：1．熟悉旅游团名称（团号）（2分）2.旅游团成员情况，如国别/地区、人数和领队姓名及有无特殊要求等；(6分) 3．熟悉全部行程计划，如抵离各地时间和交通工具；(6分)4．熟悉协作企业的情况：各地接社的电话、地址、地陪及联络方法等。

(6分) 试题4全陪应如何做好首站接站服务？答案要点：1．与首站地接社的地陪联系接站事宜；(4分)2．提前半小时与地陪一起到达接站地点等候；(4分)3．接到团队后，向领队核实人数；(4分)4．帮助领队向地陪交接行李；(4分)5．从领队处尽快了解旅游者的情况；(4分)试题5全陪在哪些场合下应提供必要的介绍和讲解服务？答案要点：1．旅游者入境后，对境内旅游的注意事项以及整个行程安排做概要介绍；(4分) 2．每抵达目的地，做主持人式的介绍，如将地陪介绍给领队和客人；(4分) 3．在目的地转移途中做沿途讲解；(4分)4．回答游客提问；(4分)5．团队离境之前做整个旅程的总结性发言。

(4分)旅游团离开各地前全陪应做好哪些工作？答案要点：1．做好与地陪的交接工作，与地陪办理费用结算手续；(5分)2．提醒游客检查是否有遗留物品；(5分) 3．感谢地陪和司机服务；(5分) 4．在交通港协助领队办理离站手续；(5分)试题7地陪在熟悉接待计划时应掌握哪些情况？答案要点：1．组团社情况：名称、全陪姓名和电话、费用结算等；(5分)2．旅游团成员情况：人数、有无特殊要求和禁忌等；(5分)3．游程安排情况：游览景点、所住饭店、用餐安排等（5分）4．交通情况：抵达本地的交通工具、时间、交通等，赴下站的交通票据是否订妥，是否需要确认。

2019 年全国职业院校技能大赛导游服务赛项(高职组)导游英语口语测试题库

导游英语口语测试题库Dialogue1As a local guide,you are picking up a group from the UK led by Mr.Grant at the airport.You are holding a welcome sign with“Grant”and your company’s name on it.Your dialogue will include the following points:A.Greetings.B.Ask if the group is led by Mr.Grant.C.Make a brief introduction to yourself and your company.D.Inquire details concerned.Dialogue2Perform as the tour guide to get a last minute notice of “change of plan”which requires you to rush to the airport to meet a tour group.The tourists have been waiting for a long time when you get there and they are full of grumbles.Please make a dialogue with them to deal with the complaints.Your dialogue will include the following points:A.Make an apology.B.Explain the reasons for being late.C.Give some solutions.Dialogue3Perform as a local guide.Before you receive the group, you call Hilton Hotel to change your reservation for the group.But there is no room available.Make a dialogue with the receptionist.Your dialogue will include the following points:A.Introduce yourself and your group.B.Tell the receptionist that you need one more double room for two new comers.C.Ask the receptionist whether the room is available.D.Discuss with the receptionist for the solutions.Dialogue4Suppose you are a tour guide,after identifying your group,you find that a guest lost one piece of his luggage and looks very anxious.You try to help him get it back. Your dialogue with the guest will include the following points:A.Soothe the guest.B.Ask for the details about the luggage:size,color, material,etc..C.Contact the concerned department of the airport.Dialogue5Act as a local guide.Now,you are taking Tom,an individual guest from the airport to the hotel.You are talking with him when the coach is about to start.Your dialogue will include the following points:A.Introduce yourself,your travel agency and the driver.B.Give a brief introduction to the city and the hotel.C.Answer some questions asked by the guest.Dialogue6Act as a tour leader.You are taking fifteen tourists to San Francisco at the airport.The flight has been delayed due to engine trouble.You contact the clerk of the airline counter with the following points:A.Tell the clerk who you are and your group number.B.Ask if new departure time available and what’s the new check-in time.C.Tell the clerk that the group should arrive in Beijing before6:00p.m.for a connecting flight to San Francisco, and ask if there is another flight available.D.Give the passports and boarding cards to the clerk for the new flight.Dialogue7The tour leader demands to change the hotel,and declares that he has booked one nearby.Perform as a local guide to make a dialogue with the tour leader.Your dialogue will include the following points:A.Make sure the reasons for changing.B.Confirm with the group leader that the extra payment above stipulated price and the fees for canceling reservation should be covered by the tourists.Dialogue8Suppose you are a tour leader.The driver is parking the coach in the parking lot of Hilton Hotel.You and your tour group are still on the bus.Your dialogue will include the following points:A.Ask the group to stay in the coach.B.Ask the tourists for their passports.C.Ask the driver to keep the coach closed.Dialogue9Suppose you are a tour leader.You have checked in for your tour group and now you have just returned to the coach.Your dialogue with the tourists will include the following points:A.Assign the room cards to the tourists.Ask the tourists to get off the coach one by one and remind them of not leaving anything behind.B.Help the tourists take their luggage out of the compartment of the coach.C.Count the tourists and tell them the elevator is on the left side of the front office.D.Tell the tourists the supper will begin half an hour later in the Chinese restaurant on the second floor.Dialogue10Suppose you are a tour leader.You approach the front office of Beijing Hotel to check in for your tour group. Your dialogue will include the following points:A.Tell the receptionist who you are.B.Check in for your tour group.C.Ask for bellman to carry the luggage and a wheelchair for a guest with a bad sprain.Dialogue11Act as the tour guide and go through the check-in formalities in the hotel.You are told that some of the twin rooms of your group have been replaced by triple rooms,for it is high season and the rooms in the hotel are in short supply.When you assign the tourists to the triple rooms,they refuse to check in.Make a dialogue with relevant persons.Your dialogue will include the following points:A.Explain the reasons for being replaced.B.Soothe the tourists.C.Offer some solutions to the problem.Dialogue12Suppose you are the tour guide and you are leading the guest to his room.But the guest is not satisfied with the room because it is facing to the west and the windowcannot be opened.Your dialogue will include the following points:A.Apologize for the inconvenience.B.Ask the guest for the reasons of dissatisfaction.C.Promise to talk with the hotel manager and change the room if it is available.Dialogue13Perform as a local guide.After arriving at the hotel with your group,you need to advise the necessary information and answer some questions of the tourists.Your dialogue with the tourists will include the following points:A.Introduce the facilities of the hotel.B.Announce the programs for the next day.C.Tell the tourists the meeting point and the meeting time for the next morning.Dialogue14Perform as a tour leader.You turn to front desk and ask whether the WIFI service is available in the hotel.Your dialogue with the front desk staff will include the following points:A.Make sure if the WIFI service is offered free to hotel guests around the clock.B.Reconfirm the Internet access is available in the lobby and the rooms of the guests as well.C.Ask how to use the device to surf the internet.Dialogue15Act as a local guide.You are explaining the golden key service of the hotel to your VIP guest,Mr.Carpenter,a general manager of an international company.Mr. Carpenter will celebrate his daughter’s birthday the day after tomorrow.Your dialogue will include the following points:A.Tell Mr.Carpenter that the hotel has first class golden key service.B.Make an introduction to the golden key service especially flower birthday party in the hotel to Mr. Carpenter.C.Confirm that Mr.Carpenter want to hold the birthday party in the hotel and help him to contact the relevant concierge.Dialogue16Perform as a local tour guide to verify the itinerary with Mr.Smith,the tour leader after assigning the rooms.You find that there are two more tourist attractions in his tour plan.Mr.Smith insists that the trip should be arranged according to his plan.Your dialogue will include the following points:A.Apologize to Mr.Smith for the mistake.B.Reconfirm the itinerary with the travel agency and find out the reason for the mistake.C.Offer the possible solutions as well as the compensations.Dialogue17As a local guide,you are discussing the itinerary with the tour escort,Mr.Smith.Because of a one-hundred-year big flood,the itinerary has to be adjusted and one of the major spots has to be canceled.Your dialogue will include the following points:A.Apologize to Mr.Smith for the inconvenience.rm him of the situation.C.Offer the possible solutions as well as the compensations.Dialogue18As a local guide,you are on the way to the Forbidden City.The tourists want to know more about it.Make a dialogue with them.Your dialogue will include the following points:A.Introduce the significance of the Forbidden City.B.Introduce the main scenic spots in the Forbidden City.C.Answer relevant questions.D.Give safe precautions.Dialogue19A guest complains that there are too many sites of natural scenery in the itinerary and asks to change for some historical sites.Act as a local guide to make a dialogue with the guest.Your dialogue will include the following points:A.Apologize.B.Explain the reasons.C.Offer some historical sites after receiving the approval of the travel agency.Dialogue20As the operator in the travel agency,you are talking about the itinerary with an individual guest.Your dialogue will include the following points:A.Ask for the guest’s expectation of the tour in the city.B.Introduce some famous spots in the city.C.Give some suggestions about the tour arrangement.Dialogue21Perform as a tour guide.Explain schedule of tomorrow to your tour group at the end of the dinner.Your dialogue will include the following points:A.Tell the tourists the itinerary of tomorrow.B.Tell the tourists the departure time and return time.C.Tell the tourists the time of morning call.D.Tell the tourists to go to bed early this evening and be on time tomorrow morning.Dialogue22Perform as a tour leader to call Guangzhou Hotel for the first time to reserve meal for your tour group.Make a dialogue with the receptionist.Your dialogue will include the following points:A.Tell the receptionist who you are.B.Give detailed information of your tour group.C.Ask for a special food arrangement for some vegetarians and some local special dishes for the other guests.Dialogue23It is the first meal time.When eight dishes with a soup as stipulated in the contract are served,two tourists tell Mr. Wang,the local guide,that they are Buddhist vegetarians and ask Mr.Wang to arrange another meal for them. They say they mentioned this when they signed up for the tour.Act as Mr.Wang to make a dialogue with them. Your dialogue will include the following points:A.Tell the tourists that you will confirm it with the travel agency.B.Apologize for the mistake.C.Offer solutions.Dialogue24Perform as a tour guide and take your tourists to the restaurant for lunch.Two of them are not satisfied with the restaurant and want to change to another one.Your dialogue with this tourist will include the following points:A.Show your agreement or disagreement.B.Provide some reasons for your agreement or disagreement.C.Offer some suggestions to the tourists.Dialogue25One of your guests wants to know something about Chinese cuisine.Act as a tour guide and make a dialogue with him.Your dialogue will include the following points:A.Introduce some classical Chinese cuisine.B.Introduce some local special dishes.C.Recommend some restaurants.Dialogue26As a tour guide,you are on the way to Confucius Temple. The guests are very interested in it.Make a dialogue with him.Your dialogue will include the following points: A.Introduce the importance of Confucius in Chinese history.B.Give a brief introduction to the temple.C.Answer some relevant questions.Dialogue27The tourist is interested in Chinese paper-cut and wants to buy some pieces as a souvenir.As a tour guide,please introduce Chinese paper-cut to the guest.Your dialogue will include the following points:A.Introduce the history and main features of Chinese paper-cut.B.Recommend some souvenir shops.C.Answer the relevant questions.Dialogue28Perform as a local guide in Chongqing.Your guests want to taste some local snacks and ask for your advice.Makea dialogue with them.Your dialogue will include the following points:A.Introduce some representative local snacks.B.Recommend the guests where to have the genuine snacks in the city.Dialogue29As a local guide,one of your tourists seem to be quite interested in Huangmei Opera and wants to know something more about it.Make a dialogue with the tourist.Your dialogue will include the following points:A.Introduce the characteristics of Huangmei Opera.B.Answer some questions asked by the tourists.C.Show willingness to arrange the performance tickets for the guests.Dialogue30As a local guide,you are on the way to visit Fujian Tulou. The tourists seem to be quite interested in it.Make a dialogue with the tourists.Your dialogue will include the following points:A.Introduce the characteristics of Fujian Tulou.B.Introduce some representative Tulou buildings in Fujian.C.Answer some questions asked by the tourists.Dialogue31As a local guide,you are on the way to a scenic spot with a group.Today you will attend the Water-splashing Festival of Dai People.The tourists seem to be quite interested in it.Make a dialogue with the tourists.Your dialogue will include the following points:A.Introduce the Dai People.B.Introduce the traditional Water-splashing Festival.C.Answer some questions asked by the tourists.Dialogue32As a local guide,you are on the way to a four-hour-ride scenic spot with the tour group.In order to enliven the atmosphere,you would like to organize some games. You turn to Mr.Smith,the tour escort,for help.Your dialogue will include the following points:A.Explain to Mr.Smith the purpose of the games.B.Clarify the rules.C.Invite him to join in the game.D.Award a prize to the winner.Dialogue33A member of an inbound group asks to cancel his journey for an emergency at home.Act as the local guide to make a dialogue with him.Your dialogue will include the following points:A.Ask for the reasons for cancellation.B.Soothe the tourist.C.Tell him how to deal with relevant fees.D.Offer help for his leaving.Dialogue34As scheduled,the group will visit the Great Wall this morning.But it rains heavily and it’s very dangerous for the guests to go visiting.As a local guide,you want to cancel the arrangement and go to consult with the tour leader.Your dialogue will include the following points: A.Analyze the danger of going on the tour in such a heavy rain.B.Apologize.C.Give explanations.D.Offer solutions.Dialogue35Suppose you are the tour guide,an old couple request to stay out of the mountain-climbing program.Your dialogue will include the following points:A.Get to know the reasons and show your understanding.B.Give them some precautions,and grant their request.C.Make clear the meeting place,time,the bus number, your phone number,etc..Dialogue36Some young tourists request that they go swimming in a nearby beach.Act as a tour guide to make a dialogue with them.Your dialogue will include the following points:A.Tell them open waters that are not intended for swimmer are dangerous for swimming.B.Forbid any swimming without permission.C.Take them to a swimming pool in the hotel.D.Give them safety precautions.Dialogue37Perform as a tour guide taking a group to the seashore. Make sightseeing precautions before the group begins the tour.Make a dialogue with the tourists.Your dialogue will include the following points:A.Remind the tourists of things to take with them.B.Give advice about how to relax and enjoy themselves on the seashore.C.Forbid any swimming without permission.D.Tell the group the time of gathering.Dialogue38A tourist from the UK in Mr.Zhang’s group wants to buy a jade carving in a designated store for tourists,but he notices a flaw in the carving and it is the only one left in the store.The tourist then leaves some money with Mr. Zhang and asks him to buy one for him when it’s available and have it shipped to the UK.Act as Mr.Zhang to make a dialogue with the guest.Your dialogue will include the following points:A.Refuse first.B.Report to the superior for instructions if it is hard to refuse.C.Ask the tourist to pay all the expenses for purchasing and shipping.Dialogue39Act as the tour guide to call the housekeeping department of Beijing Hotel.Tomorrow is the birthday of a tourist. Your dialogue will include the following points:A.Tell the housekeeping who you are.B.Tell the housekeeping to do a turn-down service for Ms.Li in Room606because tomorrow is her birthday.C.Request a small cake and some roses to be sent to her room while the tour group is out.You would like to have the cake put on the table and the flowers put in a vase.Dialogue40Perform as a tour guide.According to the plan,your group will see a show tonight,but one of your touristssays he is too tired and if possible,he would like to see it tomorrow evening,but group tickets for the show cannot be canceled or be rescheduled.Your dialogue with the tourist will include the following points:A.Express your apology.B.Clearly explain the situation and give your suggestion.C.Hope to get your tourist’s understanding.Dialogue41Perform as a tour guide.Today is a free day,and one of your tourists wants you to go shopping with her.But you have already had an appointment.Your dialogue with the tourist will include the following parts:A.Explain the reasons why you cannot go with her.B.Introduce some local products and write down the name of the stores.C.Remind her of coming back earlier.Dialogue42Suppose you are the local guide.According to the itinerary,the tourists will do some shopping in the pedestrian street after they visit the scenic spotstomorrow.However,a couple wants to see pandas in the zoo in the morning and do some shopping in the afternoon.They want you to arrange it.Your dialogue will include the following points:A.Give the reasons why you can’t arrange it.B.Introduce the charming attractions arranged.fort them in an appropriate way.Dialogue43Suppose you are a tour leader.Some tourists would like to watch the performance of Impressions of the West Lake in the evening.Your dialogue will include the following points:A.Tell these tourists that they should pay for the performance by themselves.B.Suggest that they should go there by taxi.It is about half an hour to drive from the hotel to the West Lake.C.Suggest that they use Didi Car-hailing app to rent a car and go back to the hotel after the performance.Dialogue44A tourist named Tom complains to you that his shower doesn’t work.Act as the tour guide and make a dialogue with the guest.Your dialogue will include the following points:A.Apologize to Tom for the inconvenience.B.Ask him the detailed information.C.Offer solutions.Dialogue45Perform as a tour guide.A tourist is grumbling at the dirty bowl and the delayed service of the restaurant. Make a dialogue with the tourist.Your dialogue will include the following points:A.Apologize.B.Give explanations.C.Offer solutions.Dialogue46Act as a local guide.The coach suddenly stops on the way to a scenic spot,and the driver tells you that there is a mechanic failure.After getting to know what happened,you have a conversation with Mr.Smith,the tour escort. Your dialogue will include the following points:A.Apologize to him for the inconvenience.B.Tell him that it’s a minor problem and can be fixed in about half an hour.anize some activities while they are waiting.Dialogue47Perform as a tour leader.While on your way to a scenic spot,your group is stuck in a traffic jam.You are discussing with your coach driver about how to deal with such a problem.Your dialogue with the driver will include the following points:A.Ask the coach driver the cause of the traffic congestion.B.Ask if the passengers can get off the coach and walk to the next scenic spot instead.C.Discuss whether to have any change to the group’s travel schedule.D.Soothe the tourists.Dialogue48As a local guide,you are heading for a scenic spot with the group.However,you find that two members are not present when you do the nose count.Some tourists tell you that the two tourists would rather stay at the hotel. You have a conversation with the tour escort,Mr.Smith. Your dialogue will include the following points:A.Ask him if he has already known it.B.Reach an agreement with him about how to deal with the two tourists.C.Make a good arrangement for the two guests.Dialogue49As the local guide,you are on the way to the Summer Palace when a tourist suddenly faints and falls to the floor.After briefly checking the tourist,you have a conversation with Mr.Smith,the tour escort.Your dialogue will include the following points:A.Tell him the symptoms are quite like those of a heart attack.B.Tell him that you have to stop the coach and call an ambulance.C.Ask him to give you a hand to comfort the group.Dialogue50As a tour leader,you are on the flight to Paris with your group.One of your tourists is not feeling well.You turn on the seat light for help from the cabin attendant.Your dialogue will include the following points:A.Tell the cabin attendant that the tourist seems airsick.B.Ask if the tourists could stretch out on those empty seats.C.Ask for a pillow,a blanket and some medicine of airsickness as well as a doctor for the tourist.Dialogue51A tourist in a group wants to move to another room.He cannot sleep well because of his roommate snores all night.Act as the local guide to make a dialogue with the tourist.Your dialogue will include the following points: A.Promise to help him exchange rooms with someone else in the group.B.Tell him if it doesn’t work,you will ask the receptionist to confirm the available room.C.Tell the tourist that he has to pay the extra fee for the new room,and the previously arranged room cannot be refunded.Dialogue52The tour leader tells the local guide that some guests vomit severely.Suppose you are the local guide,deal with it by making a dialogue with the tour leader.Your dialogue will include the following points:A.Inquire the details.B.Suggest that they may be suffering from food poisoning.C.Offer solutions.Dialogue53An American tourist loses his papers while the group is doing sightseeing.Act as the local guide to make a dialogue with him.Your dialogue will include the following points:A.Offer the solutions to the tourist for the loss.B.Ask for photos for a new passport.C.Tell the tourist to declare the loss.D.Tell the tourist he should cover the extra expense himself.Dialogue54Act as a local guide.You receive a call from a tourist who gets a serious headache and a sore throat after registration.You rush to his room and make a dialogue with him with the following points:A.Inquire about the symptom.B.Help him to get some medicine at the clinic in the hotel.C.Tell him to pay the medical expenses himself.D.Persuade him to stay in the hotel,and arrange the meal for him.Dialogue55A foreign religious tour group wishes to go to church during the weekend.Act as the tour guide to make a dialogue with the tourists.Your dialogue will include the following points:A.Tell them that you will get permission from the administrations of religious affairs and public security organs first.B.Reply to them your positive confirmation.C.Tell them not to hand out any religious publicity and not to preach.Dialogue56In the end of lunch,two tourists ask the tour guide about when and where to go shopping.Act as the tour guide and make a dialogue with them including the following points:A.Tell the tourists this afternoon is free time for them.B.Tell them your tour is a no-shopping tour.C.Introduce some souvenir shops inside and outside the hotel.Dialogue57One tourist complains that the hotel has charged20 dollars for just one overcoat.The price for an overcoat in the laundry list is only10dollars.Your dialogue will include the following points:fort the tourist and ask for the reason.B.Ask the tourist how long the laundry service takes.C.Explain the charge of express laundry service to the tourist.Dialogue58The tourist in Room221is sick and stays in the room. He calls you angrily that he can’t fall asleep because of the noisy cleaning of the room maid.He insists that he has pushed the key of“Do not disturb”.Act as a local guide to make a dialogue with him.Your dialogue will include the following points:A.Ask the reason for anger.B.Tell him to make sure the“Do not disturb”light is OK or not.C.Offer the solutions.Dialogue59Suppose you are the local guide and you accompany one of your tourists to the hospital.You tell the doctor the symptoms of the tourist.Your dialogue will include the following points:A.Describe the symptoms of the tourist.B.Ask the doctor whether the tourist can continue the following sightseeing activities or not.C.Inquire details concerned.Dialogue60Suppose you are the local guide and one of your guests tells you angrily that his diamond necklace is lost in the room.Your dialogue will include the following points:A.Soothe the guest.B.Inquire the details,including the color,the size of the diamond necklace,etc..C.Offer solutions.D.Tell the tourist the hotel regulations of the valuables again.Dialogue61A tourist lost his passport,and the group is going to travel by plane.Perform as the tour guide to make a dialogue with the tourist.Your dialogue will include the following points:A.Confirm when and where the tourist lost his passport.B.Offer some solutions to the problem.Dialogue62Act as a tour leader.You are taking the guest in Paris, the local guide says that you have to cancel the visit to Notre Dame de Paris(巴黎圣母院)because of the fire damage yesterday.You talk with each other with the following points:A.The local guide expresses his regret for the cancellation.B.The local guide asks if it is possible to see the film The Hunchback of Notre Dame(电影《巴黎圣母院》，又称《钟楼怪人》)instead of on-site visit.C.You ask the local guide to introduce the history and characteristics of this Gothic church on the way to the cinema.D.You promise to soothe the tourists.Dialogue63Suppose you are the tour guide,two foreign tourists tell you that they get in touch with their long lost friends and want to invite them to take part in the activities of thetour group.Your dialogue will include the following points:A.Figure out the identities of the guests’friends.B.Tell them that you’ll have to get the permission of the tour leader and other tourists first.C.Tell them to get their friends’ID Cards and travel fee ready.Dialogue64Suppose you are the tour guide,in a free afternoon,one guest wants to go to a museum and asks you for information.Your dialogue will include the following points:A.Introduce the museum.B.Give directions.C.Remind the guest to be careful and not to come back too late.Dialogue65A couple of senior tourists in an inbound tour group demand that their breakfast be served in their hotel room.Act as the tour guide to make a dialogue.Your dialogue will include the following points:A.Confirm whether the hotel offers the room service or not.B.After making sure the possibility,tell the tourists that they should pay for the room service by themselves.Dialogue66A tour guide is showing a group of foreign tourists around the Ancient Culture Street.The tourists show special interest in some souvenirs.Your dialogue will include the following points:A.Give a brief introduction to Chinese calligraphy and China’s four treasures of study(文房四宝）.B.Give a brief introduction to the Chinese fans.C.Answer some questions asked by the tourists.Dialogue67Act as a local guide.You are taking a tour group on the way to the scenic spot during the spring festival.The tourists are interested in Chinese cultures such as Wushu,。

天津导游考试：天津导游业务口试30题

导游业务⼝试题[1 ]旅游团队服务集体是如何组成的？主要任务是什么？如何建⽴良好的协作关系？1、旅游团队是为旅游者提供各项服务的全陪导游⼈员、地陪导游⼈员和领队所组成。

2、它的主要任务是为团队旅游者提供或落实⾏、游、住、⾷、购、娱等⽅⾯的服务，保证团队旅游活动的顺利进⾏。

3、（1）主动争取各⽅配合全陪、地陪和领队各⽅都应主动争取其他两⽅的配合，使之形成合⼒，共同努⼒完成接待任务。

(2)尊重各⽅的权限和利益导游服务集体三成员虽然代表着三⽅的利益，⼯作也各有侧重，但关系是平等的。

三者之间的配合是互补、互利的，应互相尊重各⽅的⼯作权限，切忌⼲预对⽅的活动，侵害他⽅的利益。

（3）建⽴友情关系全陪、地陪和领队都必须正确运⽤公共关系中的⼯作关系和情感关系相统⼀的办法，建⽴起和谐、美好的友情关系。

同时，要把握好三者之间友情关系的尺度和距离，尊重彼此的隐私权。

（4）彼此尊重，相互学习，勇担责任全陪、地陪和领队都应该从旅游团队⼯作的⼤局出发，在分析原因的基础上，分清责任，各⾃都应勇于承担属于⾃⼰的责任，切忌相互指责。

[2] 什么是接待计划？地陪熟悉接待计划时，应当弄清旅游团队哪些情况？1、接待计划是组团社委托地⽅接待社组织落实旅游活动的契约性安排，是导游⼈员了解该团基本情况和安排活动⽇程的主要依据。

2、（1）计划签发单位（组团社）、联络⼈姓名及电话号码。

（2）客源地组团社名称、旅游团名称、代号、电脑序号、国别、语⾔、收费标准（豪华、标准、经济等）和领队姓名。

（3）组成⼈员的情况：⼈数、性别、姓名、职业、宗教信仰。

（4）全程旅游路线、⼊出境地点。

（5）所称交通⼯具情况：抵离本地时所乘飞机（⽕车、轮船）的班次、时间和机场（车站、码头）名称。

（6）交通票据情况：1、该团去下站的交通票是否按计划定妥，有⽆变更以及更改后的落实情况；2、有⽆返程票；3、出境票的票种（是OK票，还是OPEN票）。

（7）特殊要求和注意事项，例如（举⼏个例⼦）1、该团在住房、⽤车、游览、⽤餐等⽅⾯是否有特殊要求；2、该团是否要求有关⽅⾯负责⼈出⾯迎送、会见、宴请等理遇；3、该团是否有⽼弱病残等需要特殊服务的客⼈；4、该团有⽆要办理通⾏证地区的参观游览项⽬，如有，则要及时办好相关⼿续；5、该团机场建设费的付费⽅式，是由⽬的地组团旅⾏社垫付还是由旅游者⾃付。

上海全国导游资格证考试之口试五大景区题目汇总

上海地区口试景点问题(中文考生) 东方明珠景区1.介绍滨江大道2.站在滨江大道，比较浦西浦东（不同，相同3点）3.介绍浦西浦东的交通（5种）4.介绍国际会议中心5.介绍国际会议中心的两个球体6.介绍国际会议中心的宴会厅7.介绍国际会议中心的6个“上海第一”8.介绍东方明珠广播电视塔9.介绍东方明珠为什么有许多球体建筑10.东方明珠的夜景11.介绍金茂大厦12.介绍金茂大厦的观光厅13.介绍金茂大厦的高超设计（4个数字、4个一流）14.介绍金茂大厦的造型艺术15.站在金茂大厦88层观光厅，如何向客人介绍周围的景物16.介绍上海科技馆17.介绍东方明珠景区有白玉兰的景点，并介绍白玉兰（4处）18.介绍东方明珠景区开展科普教育的景点有哪些19.介绍浦东新区改革开放的经过20.介绍一下东方明珠景区的旅游特色21.介绍浦东的地理位置22.介绍城市历史发展陈列馆23.介绍海洋水族馆24.能讲出水族馆中5种以上的海洋动物25.介绍中心绿地26.介绍中心绿地门口以“春”为代表的雕塑27.介绍中心绿地的观景蓬28.介绍中心绿地的特色29.站在中心绿地，如何向客人介绍周围的景观（主要是建筑5处以上）人民广场1.介绍人民大厦2.为什么由市政大厦改为人民大厦3.介绍人民大道4.介绍在人民大道发生的3次活动5.介绍齐爱广场鸽6.介绍上海大剧院7.举例5个以上在大剧院表演的著名节目8.介绍大剧院反翘屋顶的聚宝盆的意义9.介绍大剧院的造型艺术10.介绍上海城市规划展示馆11.介绍上海工人文化宫12.介绍人民广场地下有哪些设备13.介绍人民广场有白玉兰的景点，并介绍白玉兰14.站在音乐旱喷泉，如何向游客介绍周围的景观15.介绍上海博物馆16.介绍博物馆的造型艺术17.介绍博物馆南门8尊雕塑的象征意义18.能否取消导游而使用语音系统19.介绍音乐旱喷泉20.介绍旱喷泉的石鼓灯21.介绍旱喷泉的花钵22.介绍旱喷泉的6幅浮雕23.介绍崇明岛24.介绍上海美术馆25.介绍“双年展”，以及目前世界上举办双年展的城市26.介绍国际饭店27.站在南京西路，黄陂北路介绍一下周围的景观28.站在黄陂北路，武胜路介绍一下周围的景观29.站在南京西路，南京东路介绍一下周围的景观30.介绍人民广场东南角的景观31.从锦江乐园到世纪公园该怎么走32.人民广场周围有几处卫生间33.如何体现人民广场人和自然的融合34.人民广场的夜景外滩景区1.介绍沙逊大厦2.介绍汇中饭店3.介绍在汇中饭店发生的3件大事4.介绍中国银行5.介绍陈毅广场6.介绍百老汇大厦7.介绍东方汇理银行8.介绍黄埔公园9.介绍人民英雄纪念塔，及它3个花岗岩石柱的象征意义10.介绍浦江曲11.介绍人民英雄塔下的浮雕12.介绍防洪墙13.站在防洪墙，如何介绍浦西浦东比较一下14.介绍外白渡桥15.介绍汇丰银行16.介绍汇丰银行的“三宝”17.介绍海关大楼18.介绍上海总会和中国通商银行19.介绍上海气象报时台20.介绍外滩夜景21.说说黄浦江对外滩美景构成的作用22.介绍时代瀑布钟23.介绍浦江潮24.介绍亚细亚大楼龙华景区1.介绍龙华烈士陵园2.介绍龙华景区周边的景点3.龙华寺是什么宗派的？什么叫净土宗？4.龙华寺的布局5.龙华寺的“三宝”、“三绝”6.文明进香7.介绍龙华景区的两大民俗活动8.介绍龙华塔9.讲解新山门10.为什么新山门是5门11.为什么叫龙华寺12.什么是“四恩”、“三涂”13.什么是三王狮14.站在佛龛前讲解弥勒殿15.站在天王殿前讲解钟楼和鼓楼16.讲解天王殿17.讲解罗汉堂18.什么是罗汉19.讲解大雄宝殿20.讲解三圣宝殿21.站在牡丹园，讲解龙华寺的悠久历史豫园景区1.站在豫园门口，讲解四周2.举例豫园景区的文化特色3.讲解豫园旅游商城4.讲解上海老街5.夜景6.园林特点7.讲解三穗堂和回廊8.举例说明豫园的构景（３处以上）9.泥塑、砖雕、狮子、游廊、古树名木、龙墙10.讲解大假山11.站在万花楼前讲解万花楼景区。

广东导游证口试120道题汇总

广东省全国导游资格考试1、地陪上团时在职业形象方面要符合什么要求？答：（1）着装要符合导游人员的身份，要方便服务工作；（2）衣着要自然、简洁、整齐、大方，佩戴首饰要适度，不浓妆艳抹；（3）上团时，必须佩戴导游证IC卡。

2、地陪在接团前应如何落实旅游车辆？答：（1）与车队联系，确认车型、车牌号和司机姓名及电话；（2）与司机确定接头地点并告知活动日程和具体时间安排。

3、地陪上团前应准备好哪些物品？答：上团前，按照人数领取导游图、门票、用餐结算单和费用，带好接待计划、导游证IC卡、本社社牌、导游旗、接站牌等必备物品。

4、地陪上团前应如何做好语言和知识方面的准备？答：（1）根据接待计划上确定的参观游览项目，做好讲解内容的准备，外语导游还要做好语言表达方法上的准备；（2）接待有专业要求的团队，要做好相关专业知识、词汇的准备；（3）做好当前的热门话题，国内外重大新闻、游客可能感兴趣的话题等方面的准备；（4）对自己不熟悉的景点应事先设法做详细了解。

5、为了避免接团时发生误接、漏接和空接，地陪在阅读接待计划时应注意弄清哪些问题？答：（1）国内组团社联络人和全陪的姓名及电话号码；（2）旅游团成员的人数、性别、姓名和职业；（3）团队抵达本地时所乘的交通工具的班次、时间和接站地点；（4）接待入境团时还要了解客源地组团社和领队的名称、旅行团的外语名称或代号、游客的国籍、语言和宗教信仰以及旅行团的入（出）境地点等。

6、接待入境团的地陪应从哪几方面掌握交通票据的情况？答：（1）团队往下一站的交通票是否按计划订妥、有无变更以及更改后的落实情况；（2）是否有返程票；（3）是否有国内段国际机票；（4）出境票的票种（是OK票还是Open票）。

7、接待入境团的地陪在机场或车站接团时，应如何确认某一团队是否是自己应接的团？答：（1）应问清该团来自哪个国家（地区）、客源地组团社和国内组团社的名称、领队和全陪的姓名等；（2）如该团没有领队和全陪，地陪应与该团成员核对团名、团号、国别及游客人数、姓名并核实其主要行程。

导游考试口试集锦

导游考试口试集锦1、三峡大坝的作用？答：防洪、灌溉、航运、发电。

2、龚滩古镇有多少年历史？怎样得名？答：有1700多年历史，其得名说法不一，（有人说是很久以前有位共姓的首领，为了躲避战乱，带领他的族人来到黔地与夜郎接壤的乌江边居住，为了躲避灾祸就隐姓埋名，改共为龚，取义共氏后人就是龙的后代，龚氏居住在乌江摊边，就取名为龚摊。

也有人说是因为乌江与阿蓬江是大小两条开凿而成的，乌江为乌龙前进的路线，乌龙力大体猛就开凿了乌江，而啊龙的体小力弱，在川黔的交界处就和乌江会和共同努力奋力越过川黔的崇山峻岭，行成一条水流湍急的险滩，就是共摊，共和共同音于是叫龚摊，龚摊原本不叫龚摊叫龚湍，因为乌江湍急而得名。

）书上说是因为居住在此的人多姓龚而得名。

3、重庆市有两处世界遗产？答：有世界文化遗产大足石刻，和世界自然遗产重庆武隆（中国南方喀斯特地貌由云南石林、贵州荔波、重庆武隆组成）。

4、中国最早推向世界的两条旅游线路？答：5、武隆哪些景点是世界遗产？答：天坑、地缝、芙蓉洞。

6、外国人到中国有哪些条件？答：第一，必须经所在国和中国政府主管机关许可获护照和得签证；第二，必须从对外国人开放的或指定的口岸通行，接受边防检查机关的检查。

7、我国旅行社分为那几类？答：分国际旅行社和国内旅行社。

8、重庆市的市花，市树是？答：市花是山茶花，市树是黄角树9、重庆周边有哪些省市？答：东邻湖北、湖南，南靠贵州，西接四川，北连陕西。

10、我国的国体是？政体是？答:我国是人民民主专政的社会主义国家，人民代表大会是我国政体。

11、导游人员为什么要戴导游证？不戴导游证会有怎样的处罚？答：第一，是方便游客辨认导游避免有人冒充等欺诈行为；第二，是为了方便旅游管理部门的检查，进一步规范导游队伍。

未佩戴导游证的由旅游行政部门责令改正；拒不改正的，处500元以下的罚款。

答：第一，便于对导游人员的规范化科学化管理；第二，为游客提供方便，可以更好的实现导游的价值。