旅游英语900句 第21期：Handling Complaints 应付抱怨
旅游英语sightseeing
Role Play
Situation 1: Harry couldn’t find one of his bags when he was showed to his room. He is very anxious and then asking the tour guide for help.
Listening Practice
The first scenic spot The second scenic spot The third scenic spot Specials of the Grand View garden The place that guests have their
lunch The time that guests set off
Dialogue Study
P145—146 Dialogue 1 Dialogue 2
Role Play
Situation 1: Barbara is an American, Now she is talking to a travel agent on the phone to get information about the packaged in the city.
What are the procedures of handling guest’s complaints?
Watch Video
Questions: 1. What are they
talking about ? 2. How was John’s
vacation? Why?
Key Words Study
like.
Emergency
We will page your son throughout the park right now.
旅游英语课件
located in the suburbs of Beijing, it is one of the famous classical gardens in China, composed of elements such as lakes, mountains and rocks, and architecture. It is known as the "Royal Garden Museum".
Hotel reservation: Accommodation is a very important part of a travel itinerary. Booking a suitable hotel is an important step in ensuring smooth travel. When booking a hotel, factors such as location, facilities, services, and prices need to be considered.
As I suggest, you should visit the Forbidden City, which is very worth visiting.
Handling complaints and issues
If we apologize for any inconvenience caused, we will resolve it as soon as possible.
Communication skills
Speak clearly and politely in English, use appropriate language and tone, and maintain good communication with tourists
旅游常用英语口语900句翻译
旅游常用英语口语900句翻译介绍在旅游过程中，掌握一些基本的英语口语可以帮助我们更好地与他人交流。
本文收集了900句旅游中常用的英语口语，并提供了中文翻译，希望对您的旅行有所帮助。
准备篇1.Excuse me, where is the tourist information center? 对不起，请问旅游信息中心在哪里？2.Can you recommend a good local restaurant? 你能推荐一个好的当地餐厅吗？3.How much does a city map cost? 这张城市地图多少钱？4.What time does the museum open/close? 博物馆什么时间开放/闭馆？5.Is there a free Wi-Fi hotspot here? 这里有免费的Wi-Fi热点吗？6.Could you take a photo for us, please? 你可以为我们拍张照片吗？7.Do you accept credit cards? 你们接受信用卡吗？8.Where can I buy a ticket? 我在哪里可以买到票？9.Is there a restroom nearby? 附近有厕所吗？10.How far is it to the nearest ATM? 最近的ATM机离这里有多远？交通篇11.How do I get to the airport? 我怎么去机场？12.When is the next bus/train to [destination]? 下一班去[目的地]的公共汽车/火车是什么时候？13.How much is a taxi to downtown? 去市中心打车要多少钱？14.Is there a shuttle bus to the hotel? 有到酒店的班车吗？15.Excuse me, is this seat taken? 对不起，这里有人坐吗？16.Could you please slow down a bit? 你能慢一点吗？17.Could you drop me off at the next intersection? 你能在下一个十字路口放我下来吗？18.I’d like to book a round-trip ticket to [destination]. 我想订一张去[目的地]的往返票。
英国旅游必备英语口语带翻译
英国旅游必备英语口语带翻译1.impress v.给予深刻印象By the way, what do you think has impressed you most in London?顺便问问，伦敦给你最深的印象是什么?2.near prep.靠近We are getting near to Trafalgar Square now.我们马上就要到特拉法加广场了。
同义词：about3.junction n.连接，交叉点lt's a busy road junction with Nel-son's statue.这是一个热闹的交叉路口，有尊纳尔逊的纪念铜像。
同义词：connection4.admiral n.海军上将He's the admiral that defeatedNapoleon.他就是打败拿破仑的那位海军将军。
同义词：general5.embankment n.堤岸，路基If you like,we can take a walk on the embankment.如果你乐意，我们可以在堤岸卜散步。
6.statue n.雕像，塑像We can walk down the mall which is wide and clean with quite a number of beautiful statues,我们可以从林阴大道走下去。
这条路宽阔又干净，还有几尊美丽的铜像。
7.center n.中心，核心It's interesting that as a financial center London looks so different from New York.真有趣，伦敦作为金融中心看起来和纽约大不一样。
8.deep adj.深的，深沉的There are so many things that have left a deep impression on me.许多东西都给我留下了深刻的印象。
出国旅游必备英语之Handling Complaints 应付抱怨
出国旅游必备英语之Handling Complaints 应付抱怨289.Is anything the matter，sir？出什么事了吗，先生。
290.Yes，it is my steak.是的，是我的牛排。
291.What's wrong with it，sir？您的牛排怎么了，先生？292.It is too raw.I wanted mine well done.太生了，我要的是做得熟透的。
293.I'm sorry you didn't enjoy it，sir.您觉得不好吃，很抱歉，先生。
294.I'll return it to the kitchen and bring you one that's well cooked.我把这盘送回厨房，再给您拿一盘做得熟透的来。
295.Sorry for the trouble.对不起，给你添麻烦了。
296.That's perfectly all right.一点也没有关系。
297.How is your steak this time？这回怎么样，先生？298.It is done just right this time.这回做的口味不错。
299.I'm glad you enjoy it.很高兴您能喜欢它。
300.I'm very upset at the way I have been treated.我对我所受到的对待很不满意。
301.Perhaps you could tell me what exactly is the matter.也许您能告诉我究竟出了什么事。
302.I'm sure the waitress didn't mean to be rude.我敢肯定那位服务员不是故意对您无礼。
303.Well，there is something else.This wine here，I think it is corked. 还有呢，这葡萄酒，我看是走了味了。
旅游英语 房玉清 Chapter 7
Studying the procedures of how to accept extension request of customers Using all the possible way to solve the problems of customers
导游英语
Situation I
Chapter Seven
Follow-up Service
Chapter Seven Follow-up Service
In this chapter, you will learn:
how to help the customer to extend the stay at the hotel in English; how to settle the customers’ complaints; how to communicate with customers and get some feedback of the service of travel agency in English; how to write a reply to letters of complaints in English.
Chapter Seven Follow-up Service
Situation II
The manager (M) of a travel agency is talking with Christina (a guide) about how to handle guests’ complaints properly. M: the manager C: Christina (a guide)
Situation I —— Background Information
旅游英语重点句-旅游英语300句-旅游英语900句
Lesson 1 Room Reservations 预订房间Key Sentences （重点句子）1．I'd like to book a double room for Tuesday next week.下周二我想订一个双人房间。
2．What's the price difference?两种房间的价格有什么不同？3．A double room with a front view is 140 dollars per night, one with a rear view is 115 dollars per night.一间双人房朝阳面的每晚140 美元，背阴面的每晚115 美元。
4．I think I'll take the one with a front view then.我想我还是要阳面的吧。
5．How long will you be staying?您打算住多久？6．We'll be leaving Sunday morning.我们将在星期天上午离开。
7．And we look forward to seeing you next Tuesday.我们盼望下周二见到您。
8．I'd like to book a single room with bath from the afternoon of October 4 to the morning of October 10.我想订一个带洗澡间的单人房间，10 月4 日下午到10 月9．We do have a single room available for those dates.我们确实有一个单间，在这段时间可以用。
10．What is the rate, please?请问房费多少？11．The current rate is ＄50 per night.现行房费是50 美元一天。
英语听说训练(高职旅游类旅游管理专业)unit12Handling Complaints
to
. The computer I bought last
week doesn’t work.
Susan: Oh, I'm sorry to hear that, sir.
What
?
Customer: Well, basically. The
. It
doesn’t even start properly.
D. Need a brighter bulb.
Listen and Fill
SECION A:
Directions: Listen to the following three dialogues and
filling in the blanks with the correct words or phrases
another room.
I will send
to help you with the
luggage.
There could have been
. I do apologize.
Thanks for your
.
Please inform us should you have
.
Listen and Respond
heard.
Dialogue 4
Guest:
Excuse me, this is Ms Hans in Room 408.
Housekeeping: Hello, Ms Hans.
?
Guest:
but I haven’t got it back yet.
Housekeeping:
on the laundry form?
Guest: I am really annoyed.
《旅游实践英语》(第2版)(下册)教师用书
普通高等教育“十一五”国家级规划教材旅游专业英语规划系列教材Practical Tourism English 旅游实践英语（第2版）下册教师用书吴云编著旅游教育出版社Contents目录下册Unit 11 Meeting & Banquet Service会议与餐饮服务Unit 12 Exhibition Service展览服务Unit 13 Health & Recreation Service休闲康娱服务Unit 14 Shopping Service商场促销Unit 15 Local Tour Guide Service地陪导游服务Unit 16 Travel Destination旅游景区（点）服务Unit 17 Handling Problems & Emergencies处理问题和突发事件Unit 18 Handling Customer Complaints顾客投诉处理Unit 19 Checking Out结帐离店Unit 20 Selling the Travel Market旅游市场营销Unit 11 Meeting & Banquet ServicePreview1. Bistro style2. Classroom style3. U-shape style4. Boardroom style5. Theatre style6. Hollow square styleDialog Ia. Fb. Tc. FDialog II1.The center stage can be hydraulically raised or lowered in tiers.2. A roving microphone will come in handy so that the audience could get the opportunity toraise questions or give the voices.3.Because there is a simultaneous translation system.4.The laptop computer is connected with the rear screen projector over the lectern.Dialog III1) c 2) c 3) c 4) d 5) aDialog IV1)aperitif a drink you have before you eata serving of foodportion (offood)speciality special food which a restaurant offersstarter the first course of a meal2)a. Say that you need tosome customers.b. What do you do to aafter a conference?c. Ask someone aboutvisit to youd. Say that you enjoyedconference?next yearReading I1) Two months.2) bReading II1) B usinesspeople lead very busy lives and often have to attend to some urgent matter. They may not always be able to attend important meetings. Audio conferencing allows business people to conduct meetings in a convenient way.2) dListening ITape script:Types of Banquet ServiceIt is important to decide on the type of service used at a banquet. Each service costs differently from another.The most common form of banquet service is plate service. It is also known as American service. The food is at the kitchen and waiters send the plates to the table from the left to the guest. At the end of the course, the plates are picked up from the right.With Russian service, food is served from platters and waiters work as teams. They place food items on the diner s’ plates. It is also called platter service.Then comes next is French service, also known as cart service. It requires much space between tables for waiters to move around. With this service, a gueridon（餐厅内作上菜服务用的小桌子）is set at the table side and food is prepared on the gueridon.Pre-set service is a faster service that is often or lunches. The first course of soup, salad or appetizer is set on the table before the guests arrive.Buffet service is a display of food items on table stations, so that attendees can select food for their own. This service may combine with other styles. For example, a banquet may begin with a buffet and then a sit-down dinner served plate style; or the first and dessert courses are served by waiter and the main dishes buffet style.Listening IIA.B. Tape script:Sending Faxes at the Business CenterStaff 1: Mr. Smith, how was everything this evening?Guest: The meal was great.Staff 1: Anything else we can do for you?Guest: Excuse me, just one more thing. Can I send a fax from my room?Staff 1: I’m sorry, sir, but no.Guest: Can you tell me where I could find the nearest fax machine?Staff 1: The Business Center is on the first floor. Let me show you the way.Guest: Thank you.(At the Business Center)Staff 1: My colleague will help you with any further matters. Goodbye, Mr.Smith.Guest: Thank you so much.Staff 2: Good afternoon. What can I do for you, sir?Guest: Hello, I need to send some faxes.Staff 2: Would your fax be international or domestic, sir?Guest: Both, actually. I’m afraid I have to send several faxes today to both Europe and here in China. How much for, say, three pages?Staff 2: An international three-page fax would cost about RMB 65 Yuan. A local domestic fax would cost around RMB 20 Yuan for threepages.Guest: OK. One to Paris, one to London, and two to Guangzhou. Here are the fax numbers.Staff 2: Well, let me take care of them. … Oh, they are through.Guest: Thanks. How much do I owe you?Staff 2: That’ll be RMB 175 Yuan. May I know your name and roomnumber?Guest: Tom Smith of Room 1102.Staff 2: Just a minute, please. Yes, please sign the bill, Mr. Smith. Speaking IB.Model Dialog:Staff: Good morning, Mr. Hilton.Planner: Good morning, Mr. Chen. I would just like to check the meal times for the next week seminar.Staff: Well, breakfast buffet will be served in the main dining room from 7 till10 as usual. Do you have special requirements there?Planner: Yes. We do have rather a lot of Americans and Englishmen attending the seminar, so I think it would be a good idea to serve American breakfastand British breakfast, in addition to Chinese breakfast..1Staff: Very good, sir. Lunch is at 12. Do you want to have the buffet lunch on Monday and Tuesday?Planner: No nearly. Can we have the normal waiter service on Tuesday?Staff: OK. And how about the teatime? Would you like coffee to be served in the lecture room?Planner: No, I’d like to have something else for a change. I think Chi nese jasmine tea will be OK.Staff: Yes, I’m sure we can arrange that.Planner: Now to accompany the meal, I think that an Italian or Spanish red wine would be admirable.Staff: Very good sir. And every dinner will be a feast at 6:30 p.m.. Will that do?Planner: That’s great. It will do by all means after a tiring day.Staff: Now let’s come to the dinner table decorations.Planner: I think that it would be appropriate to have the flags of the participating countries on the table and some flowers; perhaps pink carnations wouldbe a neutral color.Staff: Will you be requiring any background music at all?Planner: I think not.Staff: Well, I think that has covered all the points, hasn’t it?Simulated WritingUnit 12 Exhibition Service PreviewA fascia 展台楣板B draping 铺设桌面裙布C inflatable rainbow door 充气拱门D gangway 过道E raw space 光地F pavilion馆(蓬)G two dimension code entry 二维码检入H peninsula booth 半岛型展台I banner 横幅J shell scheme booth 标准闭合展台K booth badge 参展徽章L booth layout 展台位置示意图M floor plan 楼层平面图N island booth 岛型展台1) 69.8 degrees Fahrenheit.2) d3) b4) dDialog II1) The items he rented have not arrived yet, and t he builders are leaving soon.2) b3) d4) cDialog III1) F 2) F 3) T 4) F 5) TDialog IV1) A conference is a meeting where people discuss a particular subject or shared interest. An exhibition is a temporary event at which companies or individuals can show their products.2) ①b ②a ③a ④a ⑤a ⑥c ⑦c ⑧bReading IReading II1) RMB 660 Yuan.2) Storage equipment responsibility rests with the decorator.Tape script:Canceling Exhibit RegistrationStaff: Good morning. Global Exhibition. How may I assist you?Customer: I’ve made a reservation for the Packetech and Foodtech Exhibition six months ago. I’ll not be able to attend it, so I’d like to cancel myregistration.Staff: May I have your name, please?Customer: I’m John Smith with American Packaging MachineryManufacturers Institute China Office.Staff: Let me have a check, please…Yes, you’ve reserved a center booth on the first floor, and thebooth number is G072. Am I correct?Customer: You’re absolutely right.Staff: We won’t accept your cancellation unless you send us a written notice by the end of this month. And then you may receive a 40%refund from us.Customer: Well, that’s better than nothing. When can you mail the refund to me?Staff: Accordin g to the company’s regulation, I’ll mail the cancellation refund to you when the show is over. I hope you understand.Customer: That’s understood. Thank you. Goodbye.Staff: We look forward to your participation in our show next time. Listening IIA.B. Tape scriptPlanning Itinerary for Exhibit TripMr. Lee: Hello, Mr. Liu. I’m not late, am I?Mr. Liu: No. I’m impressed that you are always punctual. Take a seat，please. Tea or coffee?Mr. Lee: Just water, please. Thank you. We are now planning the itineraryfor one exhibition trip abroad. I know you are well experienced inarranging itinerary, so I’d like you to give me some advice.Mr. Liu: My pleasure. I’ll be glad if I could be of any help. What do youhave in mind to ask me?Mr. Lee: Let’s start with ground traffic. What do you suggest as regardsmoving exhibitors to the airport?Mr. Liu: They may reach the airport either on their own, or in rentedlimousines.Mr. Lee: What’s the difference?Mr. Liu: Limousines make group boarding easier if baggage is not a burden.Mr. Lee: I guess we’ll rent limousines. We don’t want to get worried just at boarding time when someone does not turn up.Mr. Liu: Which airline would you like?Mr. Lee: Which airline is the cheapest?Mr. Liu: CAAC. There are three flights every week from Shanghai to Cairo.Mr. Lee: That’ll be fine. Then we have to move people from the airport to the hotels. What do you suggest?Mr. Liu: Are they staying at the same hotel?Mr. Lee: No. They may choose their own favorite hotels from the room list we send them.Mr. Liu: In that case, I think we can turn it over to the hotels. Make sure that the hotels have their airport pick-up desks and limousines.Generally, hotel shuttle buses are free of charge, so we can savemoney for the exhibitors.Mr. Lee: Smart idea. It will be arranged when exhibitors reserve their hotel rooms, will it?Mr. Liu: Indeed. What we actually do is contact some good hotels, collect room rate lists and hand over reservation forms to the exhibitors.Mr. Lee: Well, there must be much coordination work for you.Mr. Liu: We’re at your service, Mr. Lee.Mr. Lee: Thank you very much. I’ll send you a memo of the itinerary later at your e-mail address. I hope to have your final confirmation and lookforward to your booking airline tickets for us.Mr. Liu: I’ll be delighted to do so.Mr. Lee: Thanks again. Goodbye.(Note: Punctual准时的)Speaking(Reference answer omitted)Simulated WritingReference answer:INVITATIONOn the Occasionof its eighth anniversaryThe Board of directors of The Kaikai Grouprequest the pleasure of your presenceat the receptionto be heldon Sunday, September 20at The Jinjinang Hotelat nine o'clock a.m.R. S. V. P.Unit 13 Health & Recreation ServicePreview1. c2. d3. h4. b5. a6. g7. f8. eNotes:a. stationary bicycle. 固定自行车b. sauna. 桑拿浴c. treadmill. 踏车跑步机d. free weights. 重体e. tennis court. 网球场f. golf. 高尔夫球g. karaoke. 卡拉OKh. bowling.保铃球Dialog IThe correct order:1) F 2) L 3) I 4) A 5) B 6) H 7) C 8) E 9) G 10) D 11) J 12) KThe names:A. to hold the grip（握杆）B. the athletic position（站姿）C. wood（球道木杆）D. to hit the ball（击球）E. tee（发球的球座）F. driving range（高尔夫练习场）G. to miss the ball（未击中球）H. swing（挥杆）I. seven iron（七号铁杆）J. green（果岭）K. putting（推球入洞）L. golf club（高尔夫球杆）Dialog II1) F 2) T 3) FDialog III1) They have indoor and open-air swimming pools.2) His wife could not swim very well.Dialog IV1) A haircut, trimming the moustache, shampoo, hair oil and tonic water.2) Adam’s apple, chin.Reading IListening ITape script:At the Night ClubStaff: Good evening. Welcome to our Night Club. Can I help you?Guest: It’s the first time I’ve come to the night club. What can I enjoy here?Staff: We have the performance of dance, singing, and fashion show, including raffle drawing. You can also enjoy yourself in ourKaraoke room.Guest: Sounds wonderful. Can you find me a seat for Karaoke?Staff: Yes, sir. VIP room or regular room?Guest: VIP room, please.Staff: This way, please. …. Here we are.Guest: Thanks.Staff: Here is the song list and wine list. We have songs of all styles.Guest: But I really don’t know which song to begin with.Staff: Take you time. Just write down the songs you wish to sing on the slip. I will send the slip to the DJ who will prepare the song foryou.Guest: Thank you. I’d like some soda water, please.Staff: Here you are. Can I take your song order now?Guest: I can’t decide now.Staff: What about Forever Friendship by Robert Burns. It’s a lovely song.Guest: Yes, I like it.Staff: Very good. Your first song Forever Friendship will begin soon.Enjoy yourself.Guest: Thank you. You are most helpful.Staff: My pleasure.(Note: raffle drawing抽奖活动)Listening IB. Tape script:Reserving a Tennis CourtStaff: Good afternoon. Claude Health Club. How may I help you?Customer: This is Peter Brown. I’d like to know about your tennis courts.Staff: Yes, Mr. Brown. There are three tennis courts near the hotel.Customer: Good. Do I have to reserve now if I need a court?Staff: Are you a guest registered at the hotel?Customer: Excuse me?Staff: Are you staying at our hotel?Customer: Yes, of course. I’m in Room 1102. Is that necessary?Staff: For registered guests, we offer complimentary use of tennis racquets and ball machines.Customer: I see.Staff: So, Mr. Brown, you need a tennis court. For what time, please?Customer: Tomorrow afternoon, about 2:00 p. m.Staff: Fine. Mr. Brown, our bus will pick you up at a quarter to two at the hotel parking lot.Customer: That’s fine. Thank you. Goodbye.Staff: My pleasure Thanks for calling. We look forward to seeing you tomorrow.(Note: tennis racquets网球拍)Speaking(Reference answer omitted)Simulated WritingReference answer:Unit 14 Shopping PromotionDialog I1. Greet customers and introduce the store.Excuse me, sir/ma’am. Can I help you?Do you want to buy something at the duty-free store here?It’s a duty-free store. What can I do for you?2. Positive answer and asking about brands.Yes, of course. We have various brands. Which one do you want?We have a fine selection today. Such as silk scarves, make-up harmony set, fragrance Chanel No. 5.You have different choices, such as toys, chocolate, cartoon books. The chocolate is made in Switzerland.3. Recommend itemsI think French perfume Chanel No. 5 is good for a young girl.The real Chinese silk scarves are very nice as well.So you can choose either one as a nice gift.The chocolate looks good, but I prefer the cartoon books.4. Tell the price in US dollars80 dollars, please.12 US dollars for chocolate and 20 US dollars for the two books.It comes to 32 US dollars.5. Explain exchange rate and the price in RMBOne US dollar equals 6. 2RMB Yuan now.100 dollars for 620 RMB, so 80 dollars would be 496 RMB Yuan.6. Tell the regulationsAll items sold are tax-free.But we don’t accept UnionPay cards, American Express or traveler’s checks. We only take Visa and MasterCard.We set minimum purchase at 30 US dollars and 300 US dollars maximum.7. Ask for passport, signatureCan I have your passport? I need your passport number.Please sign your name here.8. Close a saleHere is your change and your perfume.Here is your receipt and your chocolate.Here is your receipt. Thank you.Thank you and here is your change. Do you want anything else?Dialog II1) small, medium, larger and extra large2)Dialog III1) How about …? What about …?Dialog IV1) The tea counter is upstairs.2)红茶black tea, 清咖啡black coffee, 红塘brown sugar, 红葡萄酒redwine, 青菜greens, 酱油brown soy bean sauceReading I1) c 2) b 3) c 4) aReading II1) For a period of one (1) year after the date of shipment.2) (Omitted)Listening ITape script:Changing Foreign CurrenciesGuest: Could you change some U.S. dollars for me?Staff: Certainly, sir. What kind of currency do you want?Guest: I'd like to convert U.S. dollars into Chinese RMB?Staff: Please tell me how much you want to change.Guest: 500 U.S. dollars, please.Staff: According to today’s exchange rate, 100 U.S. dollars is equal to RMB 819 Yuan.Guest: That’s quite OK.Staff: How would you like it?Guest: I hope you'll give me at least ten 50 Yuan banknotes.Staff: May I see your passport?Guest: Here you are.Staff: Would you kindly sign the exchange form, giving your name and address?Guest: Yes, let me take care of it. …Is it OK?Staff: Yes, here is your money and take the memo with you.Guest: Why do I need to keep this exchange memo?Staff: You may need it when you wish to change your RMB left back into U.S. dollar. You must show the memo at the Bank of China.Guest: Oh, I see. Thank you for your help. Goodbye.Staff: My pleasure. Goodbye, sir.(Note: memo水单)Listening IITape script:Listening IISpecial Local ProductsShanghai is a "shopping paradise"! Shanghai is famous for its clothing and fashions. The local fashion and garment industry has been leading in China for many years. Products are of great quality and come for a good price. However, in up class boutiques, you will not find bargains on high fashions and imports.Shanghai has some traditional art forms and crafts to offer you. It is one of China's most important regions for silk production and export. Silk of various grades are all available, such as satin, damask silk, silk gauze, brocade, crape, velvet, spun silk, and sheer silk. Printed and embroidered silk are also very popular and plentiful. As Chinese silk is famous throughout the world for its elegance and beauty, silk itself is an excellent reason to come to Shanghai. But always bargain when buying silk.Shanghai jade and ivory carvings are famous throughout China. Jade, a beautiful stone, comes in different colors and can be carved in many styles. In Shanghai, popular styles include figurines, birds, beasts, and decorated bottles. In fact, jade bottles are very Chinese and might make an excellent addition to your home's decor.(Notes: boutique：专卖流行衣服的小商店bargain: 讨价还价satin: 缎子damask silk:丝锦缎silk gauze: 丝纱brocade：织锦crape：绉纱velvet天鹅绒spun silk：纺丝sheer silk：纯丝figurine：小雕像jade and ivory carving: 玉雕和象牙雕)Speaking(Reference answer omitted)Simulated WritingReference answer:Unit 15 Local Tour Guide ServicePreviewHuman activities Man-made tourist attractions Physical resourcesMovie TheaterJazz ClubBarPub/NightclubFood Market/Farmer’s Markets CasinoFood StreetsSpa/SaunaFlea Market NeighborhoodsRestaurantBoutique StoresShopsCafe/Coffee ShopWharfsSurf SpotFood Truck Cultural MonumentLiving MuseumsGardensLandmarkZooMountainsRiversTropical GrasslandsRainforestLakes and GlacierBeachNational ParksHistoric and Political SiteUNESCO World HeritageSitesA B CWest Lake in HangzhouArt Gallery Museum Music VenuePerforming Arts VenueRiversNational ParksDGreat Wall of China in Beijing EShanghai Yangshan InternationalContainer WharfsFGiant Buddha in Leshan,SichuanUNESCO World Heritage Sites Landmark WharfsActive PursuitsMountainsUNESCO World Heritage SitesG H IJazz Club Local Traditions Flea MarketNeighborhoodsReligious/SpiritualHistoric and Political SiteDialog Ia. Then you will go to Zhujiajiao—an ancient water town from where you’ll visit the Grand View Garden.b. That is the place that Cao Xueqin described in “The Stories of the Stone.”c. You will be sightseeing Dianshan Lake on the boat where y ou’ll have lunch. Dialog II1) Now let’s step into …Now, can you see …Well, we are now in /at /on …Behind the hall is the residence …Over there are …Dialog III1) with 2) of 3) along 4) Among 5) toDialog IV1) It is indeed an exotic picture. What a sight the Bund is! What a romantic place it was! They are gorgeous and in harmony with each other. The night view on the east bank of the river can be more fantastic. It strikes me as the “Oriental Manhattan.” It makes me think of the fairy place.Reading I1) to 2) to 3) to 4) On 5) on 6) of1) F 2) T 3) F 4) TListening ITape script:Traditional Chinese FestivalsDialog 1:Su Hui: Tomorrow is a traditional Chinese festival, the Dragon Boat Festival. Would you like to go to my home to eat some zongzi(glutinous rice dumplings)?Robert: Great, thank you! Do you have a holiday on the Dragon Boat Festival?Su Hui: No. We have holidays at Spring Festival, International Labor Day and National Day.Robert: Are the holidays long? How many days?Su Hui: Seven days for each of the three festivals. My family traveled to south China during this year’s Spring Festival.Robert: Spring Festival is the biggest festival in China, isn’t it?Su Hui: Yes, it is. It’s as lively as Christmas Day in your country.Robert: What other traditional festivals does China have?Su Hui: There are Lantern Festival, Mid-Autumn Festival, Qingming Festival and so on.Robert: What special foods do you have at the festivals?Su Hui: We have, for example, jiaozi, yuanxiao and yuebing.Dialog 2:Fangfang: Do you like drinking tea?Fred: I like it very much.Fangfang: Chinese tea may be classified into five categories.Fred: Which five?Fangfang: Green tea, black tea, Wulong tea, scented tea, and compressed tea.Fred: I like drinking tea at teahouses.Fangfang: So do I. We can chat while enjoying Chinese tea culture here.Fred: Tea originated from China. It is the center of attention in Chinese daily life.(Note: scented tea香茶)Tape script:An Opera TourDay1 Home - BeijingDepart from home and arrive in Beijing, the first stop of your wonderful tour in China. It is a unique representation of the past and future of China, a country with 5,000 years’ history. We greet and meet you at the airport and transfer you to the hotel in downtown. In the afternoon, you are at leisure for shopping or additional exploration. You can have a rest and make plenty of preparations for the exciting tour waiting for you. In the evening, attend a welcome banquet featuring Beijing Roast Duck, specially prepared for you! Overnight in Beijing. (L,D)Day2 BeijingAfter breakfast, Visit Tiananmen Square, with a total area of 440,000 square meters, which boasts the largest of its kind in the center of Beijing. Then you will enter the Forbidden City, the home of Chinese Emperors for more than 500 years. It is the place to go if you want to see the most complete and best-preserved collection of ancient buildings and historical treasures in China. After lunch, visit the opera school and view the teachers giving courses there. You can also learn some basic knowledge of Peking Opera, such as the different implements, the facial makeup, distinguished characters, etc. Try wearing the costumes and having the facial makeup for yourself. In the evening, enjoy the Peking Opera performance at Laoshe Tearoom. (B,L,D)Day3 BeijingThe highlight today is an excursion to the Great Wall at "Badaling". As the old Chinese saying tells: "No one is a real man unless he has climbed onto the Great Wall". You can enjoy the dramatic vistas and marvel at the Wall as it climbs and descends steep ridges and narrow valleys. After lunch, visit the opera school and study the singing technique of Peking Opera. In the evening, enjoy the Peking Opera, at Chang’an Theatre. (B,L,D)Day4 BeijingAfter breakfast, visit the Summer Palace, which includes Longevity Hill (Wanshoushan) and a series of palaces, pavilions, terraces and covered walks strung out along the northern shore of Kunming Lake. In order to avoid the intense heat of the summer in Beijing, the imperial court used to leave the Forbidden City and stay in this specially built resort. In the afternoon, go on studying singing at the opera school and the teacher will teach you some famous arias today. Hold a farewell party today and you can give a performance on it to show your study achievements of these days.(B,L,D)Day5 Beijing - HomeSee off at the airport. (B)Speaking(Reference answer omitted)Simulated WritingReference answer:The Summer PalaceGood morning,Ladies and Gentlemen,My name is Sherry Wang from Claude Travel Service. I’m very honored to be your guide. I do hope all of you could like my guiding and enjoy everything on your pleasant day. This morning we are going to visit the Summer Palace.The Summer Palace is located in Haidian District on the northwest suburbs of Beijing, about 20 kilometers away from the center of the city. So it will take us about an hour to get there. Before we arrive at the Summer Palace, I would like to say something about the wonderful imperial garden.The Summer Palace was first built as an imperial garden at the beginning of 12th century in the Jin Dynasty. The construction continued into the Yuan and Ming dynasties.…(Outside the East Palace Gate)Ladies and Gentlemen, now, we are outside the East Palace Gate where to begin our tour today. Please look over there, in front of us is an archway. It is called “Emptiness and Collection of Excellence,” and it is the first scenery of the Summer Palace. The two Chinese characters on the front side of the archway mean emptiness and refer to everything in nature and the scenery. The two characters on the back side mean collection of excellence and refer to the peace of the beautiful scenery just within the garden.…Now, we have arrived at the East Palace Gate. It’s the main entrance to the Summer Palace. On top of the gate there is a plaque with three Chinese characters “The Summer Palace”in Guangxu’s handwriting —Guangxu was one of the emperors of the Qing Dynasty. The gate that we are now entering was used by the emperor, the empress only in the old days.…Ladies and Gentlemen: Our tour is drawing to an end I will show you out through the entrance. I hope you enjoyed today` s tour. Thank you. Good-bye and good luck.Unit 16 Travel DestinationsPreviewcanoeing and boating horse riding bunjee jumpinghiking game viewing bird watchingDialog IStage 1: Introducing the scenic spotDialog II1) Six persons.2) Just keep looking straight ahead.3) About 620 meters.Dialog III1) Mr. San-tisng is located in the northeast of Jiangxi Province.2) That’ll be RMB 100 Yuan.Dialog IV1) One member of his tour group did not turn up as expected. But she had to take care of the rest of the group at the dining hall. So she couldn’t wait for him here. What’s worse, she had lost his telephone number. She was not able to contact him.Reading INoise—peace discomfort—comfort unpleasant—pleasant rough—finenorthern—southern unpopular—popularoutskirt—heart northeast—southwestmost—least deserted—crowdedbusy—leisurelyReading II苏堤春晓The Spring Dawn Roundthe Su Dyke曲院风荷Lotus in Breeze at Quyuan南屏晚钟Night Bell Rolling Along the Southern Bank 断桥残雪Melting Snow Hanging Over the BrokenBridge柳浪闻莺Orioles Singing in theWillows花港观鱼Viewing Fish at Huagang Pond。
《旅游英语》10Handling Complaits
Ex
return
R: I am extremely sorry to hear that. I’ll report this to the manager. I promise he’ll look into the matter and give you a proper reply. Please be assured we’ll deal with it as soon as possible. T: I hope so. What’s more, we are dissatisfied with our guide, she was impatient and asked for tips. R: Sorry again. Please accept my apology on behalf of our agency. We’ll look into the matter and if it is the case, she’ll get a corresponding penalty for her misbehavior. T: OK then, we hope you could take our complaints seriously, and give the tourists a satisfactory answer.
G: Then did you lock the door at night?
T: Of course. My guess is one of the staff stole it. G: Well, I can totally understand your feelings right now. I’ll do everything I can to help you. T: Thanks. G: If the wallet is really stolen, we call the police. T: You don’t believe me? What do you mean, if it is stolen? I am 100% sure it is.
旅游英语900句玩转英语就这么简单
旅游英语900句玩转英语就这么简单引言在今天全球化的社会，学习一门外语已经成为必备的技能之一。
在旅游过程中，掌握一些基本的旅游英语口语可以让我们更方便地沟通交流。
本文将为您提供900句旅游英语口语，让您在旅途中更加游刃有余，轻松愉快地与世界各地的人交流。
准备出发1. 问路•Excuse me, could you tell me how to get to the nearest subway station?•Where is the bus stop?2. 买票•I would like to buy a ticket to the city center, please.•How much is a one-way ticket to the airport?3. 在酒店•Do you have any available rooms for tonight?•Can I have an extra pillow, please?旅游中1. 在景点•This view is breathtaking!•How old is this historical site?2. 用餐•Can I see the menu, please?•I would like to order a local specialty.3. 购物•How much does this souvenir cost?•Do you accept credit cards?不时之需1. 健康问题•I need a doctor, I am not feeling well.•Can you recommend a pharmacy nearby?2. 紧急情况•Help! Call the police!•Is there a hospital nearby?结束旅行1. 总结•I had a wonderful time here, thank you!•I will definitely come back again.2. 发现新朋友•It was nice meeting you!•Let’s keep in touch, shall we?结语通过学习这些旅游英语口语，相信您将在旅行中更加得心应手，不再担心语言障碍。
出国旅行常用英语口语短语词组句子中英对照
出国旅行常用英语目录一、旅游英语之出行篇 (2)1、问路时常用的方位词 (2)2、请问如何前往 (2)3、请问附近... . (3)二、旅游英语之点餐篇 (3)三、旅游英语之住宿篇 (6)四、旅游英语之购物篇 (8)五、旅游英语之飞行篇 (17)1、登机&座位& 行李Seats & luggages (17)2、餐饮Catering (18)3、其他others (19)六、旅游英语之游玩篇 (21)一、旅游英语之出行篇1、问路时常用的方位词East 东South 南West 西North 北Left 左Right 右Straight on 往前直去There 那儿Front 前方Back 后方Side 侧旁Before 之前After 之后First left/right 第一个转左／右的路2、请问如何前往...Excuse me, please. I am looking for the museum / gallery / park/ river /shopping mall / city centre.打扰一下，我找不到去某博物馆、美术馆、公园、河、商场、市中心的路了。
Excuse me, How do I get to the…?请问如何前往….？How do I get to the airport?/ the bus station? 请问如何前往机场？/公车站the metro station? 地下铁路站？（Metro乃欧洲常用字）the subway station?(乃北美洲常用字）the underground station? 地下铁路站？（underground 乃英国常用字）the train station火车站the hotel XXX? XXX 酒店the police station 警局the post office 邮政局the tourist information office?旅游资讯局How far is it from here?离这里有多远？Is it possible to walk there?可以走得到吗？What is the best way to get there?怎样去那里最方便？Can I take a taxi / bus / train / boat?可以打车、乘公交车、乘火车、坐船过去吗？Where is the nearest taxi rank / bus stop / train station / peir?最近的出租车候车站、公交车站、火车站、码头在哪里？Can you show me on the map?可以在地图上指给我看吗？What is the name of this street?这条街叫什么？3、请问附近...Excuse me, Is there ....... near by?请问附近有没有...?Is there a baker near by? 请问附近有没有面包店？a bank 银行 a bar 酒吧 a bus stop 公车站a cafe 咖啡店 a cake shop西饼店 a change bureau 找换店a chemist's 药剂师 a department store 百货公司 a disco 的士高a hospital医院 a night club 夜总会 a post box 邮政局a public toilet 公共厕所 a restaurant 餐厅 a telephone 电话a travel agent 旅游社 a youth hotel 青年旅馆Can you tell me where the nearest toilets are?请问附近有厕所吗？Can you tell me where the nearest ATM / cash machine is?请问附近有自动取款机吗?二、旅游英语之点餐篇请给我菜单。
旅游英语口语
英语口语《旅游英语》英语口语：《旅游英语900句》之安排座位Seating the Guests安排座位Key Sentences(重点句子)213.Where would you like to sit?您愿意坐在哪儿?214.We would like atable by the window so that we can en-joy the view of the lake.我们想坐在窗户旁边，这样好欣赏外面湖上的景色。
215.I'm sorry，sir.The window tables have all been taken.很抱歉，先生，靠窗户的桌子都有人了。
216.What about one that is further back but still offers aview of the lake?有靠后一点的桌子，还能欣赏到湖上景色，行不行?217.Would you follow me，please?请跟我来好吗?218.It's number 14 and your waitress will be with you right away.这就是您的桌位，14号，服务员马上会来招待你们。
219.I'm sorry，the house is full now.对不起，餐厅现在客满了。
220.But if you would like to wait you are more than welcome to do so.但是如果您愿意在这儿等的话，我们非常欢迎。
221.And it is on…?那么账记在…?222.Now would you please take aseat and wait over there?您先在那边坐下来等好吗?223.We will have you seated as soon as we get afree table.有空桌就请您入座。
出国英语必备口语900句
出国英语必备口语900句【篇一：出国英语必备口语900句】多谢！—— thanks a lot.对不起，麻烦你。
—— excuse me.抱歉。
—— excuse the mess.需要帮忙吗？——can i help you.谢谢你的帮助。
—— thank you for helping me.无论如何，我还要感谢你。
—— thanks， anyway.您好。
——how are you！初次见面问好。
—— how do you do！很高兴见到你。
——（its） nice to meet you.请问您从哪来。
——where are you from？请问贵姓。
——can i have your name？我叫……。
——my name is …… （im ……）很高兴认识你。
—— it was a pleasure meeting you.很高兴见到你。
—— pleased to meet you.希望再见到你。
—— hope to see you again.这是不是说我以后可以再见到你？—— does that mean that i can see you again？玩得快乐——have a good time.祝你好运。
—— good luck.我希望没事。
—— i hope nothing is wrong.怎么了？—— whats the matter？糟糕，严重吗？—— oh， no！ is it serious？我真为你难过。
—— im sorry for you.一路平安，走好。
—— have a safe trip home.1.i‘m an office worker. 我是上班族。
2.i work for the government. 我在政府机关做事。
3.i‘m happy to meet you. 很高兴见到你。
4.i like your sense of humor. 我喜欢你的幽默感。
河南省2024年普通高等学校对口招收中等职业学校毕业生考试英语模拟试题(答案)
河南省2024年普通高等学校对口招收中等职业学校毕业生考试英语模拟试题一、单选题(20题)1.The novel,which________by the famous writer,is worth reading.A.is writtenB.was writtenC.has been writtenD.had been written2._______I have a lot of work to do,I can't go out with you tonight.A.AsB.SinceC.BecauseD.For3._______I know,she has never been abroad.A.As long asB.As far asC.As soon asD.As well as4.Not only_______the car,but he also repaired it.A.he boughtB.did he buyC.he had boughtD.has he bought5.The doctor advised him_______smoking because it's bad for his health.A.to give upB.giving upC.gave upD.give up6.I_______my homework before I_______the TV last night.A.finished;watchedB.had finished;watchedC.finished;had watchedD.had finished;was watching7.The school_______we visited last week is very beautiful.A.whatB.thatC.whereD.which8.The manager_______the project would be finished in time.A.guaranteedB.promisedC.ensuredD.assured9._______difficult the problem is,we should try our best to solve it.A.WhateverB.HoweverC.No matterD.Although10.The news_______he won the competition made us excited.A.whichB.thatC.whatD.when11._____with the size of the whole earth,the highest mountain does not seem high at all.A.When comparedB.While comparingpareparing12.We should consider the students’request_____the school library provide more books on popular science.A.thatB.whenC.whichD.where13._____you want to live a happy life,tie to control your ego (自我),maintain your self-esteem and reduce your desires.A.AsB.OnceC.IfD.Unless14.—I remind you of the risk you_____,Charlie.—What?_____I’m well prepared.A.will take;Don’t worryB.are taking;Got itC.are taking;Thanks for remindingD.have taken;Never mind15._____a strange plant!I’ve never seen this kind before.A.WhichB.WhatC.HowD.Whether16.It was_____back home after the experiment.A.not until midnight did he goB.until midnight that he didn’t goC.not until midnight that he wentD.only at midnight did he go17.He failed in the driving test again.I don’t know_____.A.why did he failB.why he failedC.how he failedD.when he failed18.I was given three books on cooking,the first_____I really enjoyed.A.of thatB.of whichC.thatD.which19.—What do you think of store shopping in the future?—Personally,I think it will exist along with home shopping but _____.A.will not be replacedB.will never replaceC.will never be replacedD.has never replaced20.He was busy writing a story,only_____once in a while to stretch his back or get something to eat.A.stoppingB.to stopC.having stoppedD.to have stopped二、填空题(20题)21.I prefer a house in a mountain village to________in such a large city as Changsha.A.thatB.itC.thisD.one22.I sincerely suggest that you try your best to finish this project，unless you don’t________the complaints from all directions.A.care aboutB.set aboutC.bring aboutD.go about23.John said he wasn’t disappointed at the result of the basketball game，but the look on his face________him________.A.turned;downB.took;inC.made;outD.gave;away24.In fact he lived a comfortable life，but he________about his fate all the time.A.is complainingB.has complainedC.was complainingD.had complained25.We should try our best to leave our generation a world better than________we were given.A.itB.oneC.the oneD.those26.—Can you accompany your little brother to the post office now?—________，if he is ready.A.By all meansB.No wayC.My pleasureD.In no case三、汉译英(5题)27.您能帮我照看一下我的包吗?(keep an eye on…)28.她是家里的独生女，也是五个孩子中最小的。
出国旅游遇到麻烦时英语口语
出国旅游遇到麻烦时英语口语如果想要出国旅游，那就有必要学习一些常用旅游英语口语。
下面店铺为大家带来出国旅游必备英语口语，欢迎大家学习!出国旅游必备英语口语：遇到麻烦时1、英语词汇：1.briefcase n.公文包，文件包I have left my briefcase on the bus.我把公文包落在公交车上了。
2.toothache n.牙痛My friend here has a sudden toothache.我在这里的朋友突然牙痛起来了。
3.locate v.找到，找出I am trying to locate this address.我试图找到这个地址。
同义词：find4.lost adj.失去的I haven't got my bag yet,I hope it won't be lost.我还没找着我的袋子，希望别丢了。
同义词：missing5.refund v.退还，偿还Can you refund me?你能还我钱吗?同义词：repay6.clinic n.诊所，门诊部I am trying to get a taxi for the clin-ic.我试图叫出租车去看医生。
7.ambulance n.救护车There is a phone booth just around the corner.I'II call an ambulance for you.在转角就有个电话亭，我替你叫辆救护车。
plaint n.抱怨;牢骚Excuse me,I want to lodge a com-plaint on your room service.对不起，我对你们的送饭服务很是不满。
9.notification n.公告，通知Please let us have your local contact at Bangkok for notification.告诉我们在曼谷当地的通讯地址，我们好通知你。
旅游常用英语口语Lesson21：Dealingwithasituation如何处理突发状
第⼆⼗⼀课: 如何处理突发状况Lesson 21: Dealing with a situationPage 4 of 7第⼆⼗⼀课: 如何处理突发状况Lesson 21: Dealing with a situation现在让我们继续学习新的对话内容。
Justine: Let me see if I understand you clearly. You were at the festival with your father?Mona: Yes, and Leo.Justine: Leo?Leo: I was their tour guide.Justine: I see. So what you are saying is that you were separated from your father.Mona: Yes.Justine: Had you arranged a meeting place, Leo?Leo: Yes I had. But that’s where we were standing when we lost him. Justine: Is your father elderly, Ms White?Leo: Not at all.Justine: Is he frail?Mona: Well, he is over fifty.Justine: And how long has he been missing?Mona: Nearly an hour!Justine: I see.请再听⼀遍这部分对话的录⾳，我会将这段对话逐句翻译成中⽂。
杰斯丁: 我先说⼀遍，看看我是否准确地理解了您的意思。
您当时和您的⽗亲是在元宵节灯会上？Justine: Let me see if I understand you clearly. You were at the festival with your father?蒙纳: 是的，我们和利奥在⼀起。
出国旅游常用英语口语
出国旅游常用英语口语出国旅游常用英语口语导语:出国旅游不会英语怎么办，没关系，YJBYS考试网店铺为你收集了出国旅游常用口语，让你旅途门无忧!基本语汇篇谢谢!—— Thank you.多谢!-- Thanks a lot.对不起，麻烦你。
—— Excuse me.抱歉。
—— Excuse the mess.需要帮忙吗?--Can I help you.谢谢你的帮助。
—— Thank you for helping me.无论如何，我还要感谢你。
—— Thanks, anyway.您好。
--How are you!初次见面问好。
—— How do you do!很高兴见到你。
—— (It"s) nice to meet you.请问您从哪来。
--Where are you from?请问贵姓。
--Can I have your name?我叫...。
—— My name is ... (I'm ...)很高兴认识你。
—— It was a pleasure meeting you.很高兴见到你。
—— Pleased to meet you.希望再见到你。
—— Hope to see you again.这是不是说我以后可以再见到你?——Does that mean that I can see you again?玩得快乐--Have a good time.祝你好运。
—— Good luck.我希望没事。
—— I hope nothing is wrong.怎么了?—— What's the matter?糟糕，严重吗?—— Oh, no! Is it serious?我真为你难过。
—— I'm sorry for you.一路平安，走好。
—— Have a safe trip home.问路篇一、方向East 东South 南West 西North 北Left 左Right 右Straight on 往前直去There 那儿Front 前方Back 后方Side 侧旁Before 之前After 之后First left/right 第一个转左 / 右的路二、请问如何前往 ...Excuse me, How do I get to the ....... ? 请问如何前往¨ ¨ ¨ ?How do I get to the airport? 请问如何前往机场 ?How do I get to the bus station? 请问如何前往公车站 ?How do I get to the metro station? 请问如何前往地下铁路站 ?( Metro 乃欧洲常用字 )How do I get to the subway station? 请问如何前往地下铁路站 ?( Subway 乃北美洲常用字 )How do I get to the underground station? 请问如何前往地下铁路站 ?( underground 乃英国常用字 )How do I get to the train station? 请问如何前往火车站 ?How do I get to the hotel XXX? 请问如何前往 XXX 酒店 ?How do I get to the police station? 请问如何前往警局 ?How do I get to the post office? 请问如何前往邮政局 ?How do I get to the tourist information office? 请问如何前往旅游资讯局 ?三、请问附近 ...Excuse me, Is there ....... near by? 请问附近有没有 ...?Is there a baker near by? 请问附近有没有面包店 ?Is there a bank near by? 请问附近有没有银行 ?Is there a bar near by? 请问附近有没有酒吧 ?Is there a bus stop near by? 请问附近有没有公车站 ?Is there a cafe near by? 请问附近有没有咖啡店 ?Is there a cake shop near by? 请问附近有没有西饼店 ?Is there a change bureau near by? 请问附近有没有找换店Is there a chemist's near by? 请问附近有没有药剂师 ?Is there a department store near by? 请问附近有没有百货公司Is there a disco near by? 请问附近有没有的士高 ?Is there a hospital nearby? 请问附近有没有医院 ?Is there a night club near by? 请问附近有没有夜总会 ?Is there a post box near by? 请问附近有没有邮政局 ?Is there a public toilet near by? 请问附近有没有公共厕所 ?Is there a restaurant near by? 请问附近有没有餐厅 ?Is there a telephone near by? 请问附近有没有电话 ?Is there a travel agent near by? 请问附近有没有旅游社 ?Is there a youth hostel near by? 请问附近有没有青年旅馆 ?住宿篇出外旅游时，旅馆便是我们的家，详细瞭解家中的每一项设备与使用方法，才能得到良好的住宿品质。
旅游英语口语必备[最新整理A4打印版]
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旅游实用：机场常用词汇和机票信息机场指示篇机场费airport fee国际机场international airport国内机场domestic airport机场候机楼airport terminal国际候机楼international terminal国际航班出港international departure国内航班出站domestic departure卫星楼satellite入口entrance出口exit进站(进港、到达) arrivals不需报关nothing to declare海关customs登机口gate; departure gate候机室departure lounge航班号FLT No (flight number)来自...... arriving from预计时间scheduled time (SCHED)实际时间actual time已降落landed前往...... departure to起飞时间departure time延误delayed登机boarding由此乘电梯前往登机stairs and lifts to departures迎宾处greeting arriving由此上楼up; upstairs由此下楼down; downstairs银行bank货币兑换处money exchange; currency exchange订旅馆hotel行李暂存箱luggage locker出站(出港、离开) departures登机手续办理check-in登机牌boarding pass (card)护照检查处passport control immigration行李领取处luggage claim; baggage claim国际航班旅客international passengers中转transfers中转旅客transfer passengers中转处transfer correspondence过境transit报关物品goods to declare贵宾室V. I. P. room购票处ticket office 出租车taxi出租车乘车点Taxipick-up point大轿车乘车点coachpick-up point航空公司汽车服务处airline coach service 租车处(旅客自己驾车) car hire公共汽车bus; coach service公用电话public phone; telephone厕所toilet; W. C; lavatories; rest room男厕men's; gent's; gentlemen's女厕women's; lady's餐厅restaurant酒吧bar咖啡馆coffee shop; cafe免税店duty-free shop邮局post office出售火车票rail ticket旅行安排tour arrangement行李牌luggage tag登机牌boarding check飞机票plane ticket机票信息篇：旅客姓名 name of passenger承运人(公司) carrier航班号 flight no.座舱等级 class (fare basis)机号 plane No.机座号 seat No.吸烟坐位 smoking seat非吸烟席 non-smoking seat前往城市 to起点城市 from起飞日期 date起飞时间 time旅行经停地点 good for passage between订座情况 status机票确认 ticket confirm登机英语：行李托运、行李超重和超重费英文表达1 这次班机是在这个柜台办理登机手续吗？Is this the right counter to check in for this flight?2 夫人，有手提行李吗？Any hand luggage, madam?/Do you have any hand luggage, Madam?3 我有一只背包。
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旅游英语900句第21期：Handling Complaints
应付抱怨
Key Sentences（重点句子）
289.Is anything the matter，sir？
出什么事了吗，先生。
290.Yes，it is my steak.
是的，是我的牛排。
291.What's wrong with it，sir？
您的牛排怎么了，先生？
292.It is too raw.I wanted mine well done.
太生了，我要的是做得熟透的。
293.I'm sorry you didn't enjoy it，sir.
您觉得不好吃，很抱歉，先生。
294.I'll return it to the kitchen and bring you one that's well cooked.
我把这盘送回厨房，再给您拿一盘做得熟透的来。
295.Sorry for the trouble.
对不起，给你添麻烦了。
296.That's perfectly all right.
一点也没相关系。
297.How is your steak this time？
这回怎么样，先生？
298.It is done just right this time.
这回做的口味不错。
299.I'm glad you enjoy it.
很高兴您能喜欢它。
300.I'm very upset at the way I have been treated.
我对我所受到的对待很不满意。
301.Perhaps you could tell me what exactly is the matter.
也许您能告诉我究竟出了什么事。
302.I'm sure the waitress didn't mean to be rude.
我敢肯定那位服务员不是故意对您无礼。
303.Well，there is something else.This wine here，I think it is corked.
还有呢，这葡萄酒，我看是走了味了。
Dialogue A
A：Is anything the matter，sir？
B：Yes，it is my steak.
A：What's wrong with it，sir？
B：It is too raw.I wanted mine well done.But this one here is at most medium.
A：I'm sorry you didn't enjoy it，sir.I'll return it to the kitchen and bring you one that's well cooked.
B：Sorry for the trouble.
A：That's perfectly all right.
B：How is your steak this time？
A：Very good！It is done just right this time.Thank you.
B：I'm glad you enjoy it.I'll tell the chef.Would you like some more beer？
A：Yes，give me another Five Star.
B：Shall I bring you some dessert？
A：No，thank you.I've had enough.
B：How about some coffee or tea then？
A：Yes，I'll have a cup of coffee.
Dialogue B
Manager：You asked to see me， Mr.Smith？
Customer：Yes，I did.I'm very upset at the way I have been treated.
Manager：Perhaps you could tell me what exactly is the matter.
Customer：It's my steak.
Manager：What is wrong with your steak，sir？
Customer：It is too raw.I can't eat it.But when I complained to your waitress she just ignored me.
Manager：I'm very sorry，sir.I'm sure the waitress didn't mean to be rude.You see，she just started out as a waitress a week ago and doesn't under stand English very well.She should have changed your steak.。