高铁英语之应急服务 7
《高铁乘务英语》Task 7
Vacant/ free/empty
Occupied adj.
Reserve n. 保存，储备，储存
vt. 储备； 保留； 预约
vi. 预订
Pay the balance 支付余额/款
Deposit
Halfway adv. 在中途； 到一半； 在中间
TEXT
Railway Passenger Transport Business 铁路旅客运输营业 Railway Law of the People's Republic of China 中华人
Task 7
Appreciate v.欣赏，感 激 Appreciate doing 感激 Appreciation n. Appreciative adj.欣赏 的，感激的
Upper berth Middle berth Lower berth Exact adj.精确的，正确的，严谨的 Exactly adv. Exactly speaking Generally speaking Frankly speaking
Liability n. 责任；债务
ticket fare 票价
make arrangements 操办,做安排/筹备
effective measure 有效措施，有效手段 Effect n,影响,效果,作用v. 产生,引起,实现 Affect v.影响,感动 n.情感 Effective adj.有效的 Efficiency n. 效率 Efficient adj. 有效率的,效率高的 courteous adj. Courtesy n. 礼貌,客气 cultured manner 斯文举止
Light 泛指一般的灯，多在墙壁上或者是悬 挂的。 V.点亮 don’t light the lamp
高速铁路服务英语( 7 Emergency Treatment
It’s dangerous, for you and other passengers’ safety, please extinguish your cigarette. Excuse me, is this your luggage
Sir, I’m very sorry, but this is a regular security check. Please cooperate.
Situation2
Work in pairs. You are a conductor, and you found there was something wrong with the train, how do you inform the chief
conductor in time?
Part 3 Equipment failure
Ⅰ. Discussion
1. If there is a problem with your train and you must be late, what should you do? 2. If the conductor told you “The train has a serious difficult.” what should you do?
Ⅲ. Role-play
Situation 1
Work in pairs. You are a conductor, and you found there was something wrong with the train, how do you explain to the passengers?
Unit 7 Emergency Treatment
Part 1 Fire safety
CRH(高铁)服务指南翻译
• 2. It’s prohibited to carry the following dangerous alarms: flammable and combustible materials, corrosive and explosive goods, poisonous and radioactive substances and controlled knives. Hazardous articles are not allowed to be carried with consigned luggage.
• 5. In case of emergency, use the emergency hammer to break the eacape window after the train comes to a stop.
• 6. The most important thing when travelling is safety. It is our common wish to ensure a safe trip. • Passengers out to take care of themselves during the trip. Please mind your step when passing the car door. Please do not put your hands besides the door gap and the joint of the coach, or your finggers might be squeezed. When pouring hot water, do not add too much water. Be careful with the paper cups and plastic cups. Don’t let kids pour hot water on their own in case they might be burnt.
高职高专地铁客运服务英语 unit7
• Situation: Please introduce the FAS in your own city from different aspects. It may include the following parts: • 1. supervision mode • 2. alarm mode • 3. fire control coordination mode • 4. disaster-proof communication mode • 5. disaster-proof extension integration • 6. disaster-proof extension network communication
Unit 7 Fire Alarm System
防灾报警系统
Unit Aim
You will be able to • Remember some words about fire alarm system • Introduce the composition and profile of fire alarm system • Describe the function and working procedure of fire alarm system Advised Hours: • 2 class hours
• 1. Please list all the mode names of FAS. • __________________________________________ ____________________________ • __________________________________________ _____________________________ • __________________________________________ _____________________ • 2. What’s the function of FAS? • __________________________________________ ____________________________ • __________________________________________ _____________________________
高铁英语之应急服务 1
学校名称科目:高铁英语单元:task 6 课题:conversation 课: 2 课型new lesson 班级: 任课教师: 时间: 年月日1.学习目标：1.Let the students learn words, expressions and make dialogues with they have learned.2.To improve the students’ spoken English quickly and effectively.2.过程与方法：By reading and spelling. By doing exercises.3.情感态度与价值观：To let students have the awareness of service.【预习案】Ⅰ.Please write the meaning of the following words:1.fire extinguisher [ɪkˈstɪŋgwɪʃə]2.emergency [iˈmɜ:dʒənsi] hammer [ˈhæmə(r)]3.emergency button [ˈbʌtn]4.emergency door handle[ˈhændl]【探究案】Ⅱ. Service expression:1.Please don’t touch an emergency stop button in case of unexpected [ˌʌnɪkˈspektɪd] stop accident [ˈæksɪdənt] of the train.2.I’m sorry. It’s our fault.教育名言：Knowledge is power.Ⅲ. conversation: Dialogue 1 换床单Crew（列车员）passenger（乘客）Passenger: Excuse me, Miss.Crew : Yes? Is there anything I can do for you?Passenger: I’m afraid there must be something wrong here. I’m not happy about it.Crew: What is it, madam?Passenger: You see, my bed sheet is quite dirty. It seems that it has been used.Crew:Well, let me take a look at it. I’m very sorry, it’s our fault. The attendant hasn’t brought you the new sheet. I will have this sheet changed immediately.Passenger:Thank you.Crew: Don’t mention it. It’s just part of my job.【当堂检测】1.Recite words and phrases.2.Practice the dialogue with partners or do group work.教育名言：Knowledge is power.。
高速铁路客运服务英语口语
高速铁路客运服务英语口语你好，欢迎乘坐我们的高铁列车。
Hello, welcome aboard our high-speed train.请出示您的车票和身份证。
Please show your ticket and ID.请把您的行李放在行李架上。
Please put your luggage on the luggage rack.请关紧您的座椅安全带。
Please fasten your seat belt.如需帮助，请按铃。
If you need assistance, please press the call button.2. 餐车服务Dining Car Service您想喝点什么？What would you like to drink?您想吃点什么？What would you like to eat?请稍等，我马上为您上菜。
Please wait a moment, I'll serve your food soon.请享用。
Please enjoy your meal.3. 紧急情况Emergency Situation请不要惊慌，我们会在最短时间内解决问题。
Please remain calm, we will solve the problem as soon as possible.请听从工作人员的指示。
Please follow the instructions of the staff.请配合我们的安全检查。
Please cooperate with our safety check.4. 下车指引Disembarking Instructions请注意，列车即将到达终点站。
Please note that the train is approaching the final stop.请准备好您的行李。
Please prepare your luggage.请不要忘记您的物品。
高铁英语之应急服务 2
学校名称科目:高铁英语单元:task 6 课题:conversation 课: 2 课型new lesson 班级: 任课教师: 时间: 年月日1.学习目标：1.Let the students learn words, expressions and make dialogues with they have learned.2.To improve the students’ spoken English quickly and effectively.2.过程与方法：By reading and spelling. By doing exercises.3.情感态度与价值观：To let students have the awareness of service.【预习案】Ⅰ.Please write the meaning of the following words:1.train multi-function room2.emergency stop button2.emergency escape ladder [ˈlædə(r)]4.platform compensato r['kɒmpenseɪtə]【探究案】Ⅱ. Service expression:1.I’m so sorry. I couldn’t find it. Here is the number. You may call the police.2.In an emergency, please follow the direction of our crews. Ⅲ. conversation: Dialogue 2 空调故障教育名言：Knowledge is power.Crew （列车员）passenger（乘客）Passenger: Excuse me, the air-conditioner [kənˈdɪʃənə(r)] in this carriage won’t work. Can you tell me why?Crew : That’s right. I’m awfully [ˈɔ:fli] sorry for the inconvenience [ˌɪnkənˈvi:niəns] might cause. I’m afraid the thunderstorm[ˈθʌndəstɔ:m] has affected the circuit [ˈsɜ:kɪt] of the air-conditioner.Passenger: I see. But when will the air-conditioner go back normal [ˈnɔ:ml]?Crew:I can’t say for sure when it will be back in operation [ˌɒpəˈreɪʃn]. But take it easy. Things will turn out all right. The train is approaching [ə'prəʊtʃɪŋ] a big station. The air-conditioner will be repaired[rɪˈpeə(r)] while the trainstops at the station.Passenger: I hope so.Crew: Thanks for your understanding.教育名言：Knowledge is power.。
高铁客运英语口语动车乘务之餐饮服务ppt课件.ppt
寒 假 来 临 ， 不少的 高中毕 业生和 大学在 校生都 选择去 打工。 准备过 一个充 实而有 意义的 寒假。 但是， 目前社 会上寒 假招工 的陷阱 很多
任务7 餐饮服务
Dining Car Service Sevice Expressions 服务用语
1. Welcome to the dining car 欢迎您到餐车用餐。
开车后餐车工作人员将流动售货，请您耐心等候，餐车出售小食品、 饮料、酒水、盒饭等，您也可到9号车厢选购。
3. Sorry, we don’t accept foreign currency. 对不起，我们不收外币。
寒 假 来 临 ， 不少的 高中毕 业生和 大学在 校生都 选择去 打工。 准备过 一个充 实而有 意义的 寒假。 但是， 目前社 会上寒 假招工 的陷阱 很多
任务7 餐饮服务
Dining Car Service Words and Phrases词汇短语
1. mineral water 矿泉水 2. black tea 红茶 3. green tea 绿茶 4. orange juice 鲜橙多 5. black coffee 纯咖啡 6. coffee with milk ;white coffee牛奶咖啡 7. instant coffee速溶咖啡 8. cocoa可可 9. milk牛奶 10.beer啤酒
先生您好，我帮您把小桌打开，这是列车为您准备的茶水和咖啡，请 您慢用。
5. If you need any food, please let me know. l will ask the attendants of the dining car to
send the food to you. 如果您需要用餐，我会及时通知餐车人员为您点餐并送餐。
高铁处理乘客纠纷英语作文
Handling Passenger Disputes on High-Speed RailsIn the fast-paced era of modern transportation, high-speed rails have become a symbol of efficiency and comfort, connecting cities and people with unprecedented speed. However, even in this state-of-the-art mode of travel, disputes among passengers can arise due to various reasons, ranging from minor misunderstandings to more serious conflicts. It is, therefore, crucial for railwayauthorities and staff to handle these disputes effectively and efficiently, ensuring the safety and comfort of all passengers.One of the key aspects of handling passenger disputes on high-speed rails is prompt and professional intervention by the train staff. They are trained to identify potential conflicts and defuse tense situations through effective communication and mediation. Their role is crucial in maintaining order and ensuring that the dispute does not escalate into a larger problem.When a dispute occurs, the train staff should first approach the involved passengers calmly and politely,asking them to explain their side of the story. Bylistening attentively, they can gain a better understanding of the issue and identify the root cause of the dispute. This approach not only helps in resolving the issue but also reassures passengers that their concerns are being taken seriously.Once the situation has been assessed, the staff should take appropriate action to resolve the dispute. This may involve mediating between the parties, offering suggestions or solutions, or even seeking assistance from senior officials or security personnel if necessary. The aim is to reach a mutually acceptable solution that satisfies both parties and restores harmony on the train.In addition to prompt intervention, it is also important for railway authorities to have a clear and comprehensive policy on handling passenger disputes. This policy should outline the steps to be taken in case of disputes, including the roles and responsibilities of the train staff, as well as the measures to be taken to prevent similar disputes in the future. By having a clear policy, railway authorities can ensure consistency and fairness inhandling disputes, which in turn enhances the overall passenger experience.Moreover, the use of technology can also enhance the handling of passenger disputes on high-speed rails. For instance, railway authorities can invest in advanced surveillance systems that provide real-time footage of the train interiors. This footage can be used to investigate disputes, identify witnesses, and gather evidence in case of more serious conflicts. Additionally, the use of mobile applications or online platforms can provide passengers with a convenient way to report issues or disputes, enabling railway authorities to respond promptly and efficiently.In conclusion, handling passenger disputes on high-speed rails requires a combination of prompt intervention, professional staff, clear policies, and the utilization of technology. By taking these measures, railway authorities can ensure the safety, comfort, and satisfaction of all passengers, further enhancing the reputation and efficiency of the high-speed rail network.**高铁处理乘客纠纷**在现代化交通飞速发展的时代，高铁已成为效率与舒适度的象征，它以无与伦比的速度连接着城市与人们。
高铁服务观后感英语作文
高铁服务观后感英语作文The high-speed rail service is absolutely amazing. The smooth ride and comfortable seats make the journey so enjoyable. It's definitely a great way to travel.The staff on the high-speed rail are so friendly and helpful. They always have a smile on their face and are willing to assist with anything you need. It really makes the whole experience so much better.The convenience of the high-speed rail is unbeatable. You can easily book your tickets online and the stations are located in convenient areas. It's a stress-free way to travel.The speed of the high-speed rail is mind-blowing. It's incredible how fast you can get from one city to another. It saves so much time compared to other forms of transportation.The cleanliness of the high-speed rail is impressive. The train is always spotless and well-maintained. It's clear that they take pride in providing a clean environment for passengers.The amenities on the high-speed rail are top-notch. From the food and beverage options to the onboard entertainment, you have everything you need for a comfortable journey. It's like a luxury experience.Overall, the high-speed rail service is fantastic. It's a game-changer for travel and I would highly recommend it to anyone. It's an experience you won't forget.。
铁路客运服务英语车箱篇(Project Fifteen)
Part 2 Skills Development
Dialogue 1 A passenger lost his ticket onboard.
Staff: May I check your ticket, Sir? Passenger: Yes, just a minute, please. (He turned out all his pockets looking for the ticket. ) Oh dear, I have mislaid my ticket... Staff: I’m sorry to hear that. Sir, may I have your matching ID please? Would you please tell me the information about your ticket lost? Let me check it for you. Passenger: I want to travel from Beijing to Xi’an by this train G 653. My seat number is 9F. This is my passport.
8
Part 2 Skills Development
Sentence Patterns
10. In an emergency, please pull down the emergency hammer and strike the red point to break the window after the train has stopped properly. 紧急情况下，在列车停稳后，请拿下紧急破窗锤，敲击红色部分，砸碎 窗户。 11. You must observe instructions from rail staff in the event of natural disasters or other special circumstances. 遇自然灾害等特殊情况，须服从铁路工作人员指挥。 12. The emergency door open devices are also to be used with caution: they must not be used except for in actual emergencies. 紧急开门装置也要谨慎使用：除非在实际紧急情况下，否则不得使用。
高速铁路服务英语( 3 Station Service
How long does it take on foot?
which bus should I take to go to the downtown? I’d like to go to the shopping mall which is nearer. How can I get to there? So has the last train to Pi’xian West already gone? I just missed
3. Hearing the announcement that your train will be delayed for
half an hour, while you are in the waiting hall, what will you do?
Ⅱ. Passage
Sentence patterns:
Work in groups. Suppose you come across some friends in
the waiting hall, you are very excited and talk with them.
Part 2 Left luggage
Ⅰ. Discussion
1. When you are traveling, what kind of things will you take? 2. If you lost your luggage which is very important in the station, what should you do?
Sentence patterns:
1. How much time would we save if... 2. How much is the fare? 3. Go through the ticket wicket, and go straight on. It’s on the right hand side. 4. Pay attention to your departure time.
铁路服务英语 情景对话
铁路服务英语情景对话(客运值班员班）参与演出角色:列车长1名、列车员A、列车员B、旅客A、旅客B、旅客C（共6名）场景1：3车厢（找座位）列车员A: Good morning ，sir. Ticket，please.（递车票）thanks for your cooperation！This is carriage three。
Let me help you (帮助提行李上车）早上好，先生！请出示车票，谢谢您的合作。
这是3车厢，我帮您吧。
旅客A：thank you.谢谢。
旅客A：Excuse me，can you help me find my seat?打扰一下，您能帮我找下我的座位吗？列车员B: Please show me your ticket，it says which seat is yours . Oh，your seat number is 17，follow me ,please.（引领）This aisle seat is yours.请出示下您的车票，那上面有您的座位号码，您的座位号是17，请跟我来，就是这个靠过道的座位。
旅客A: T hanks, you are so kind. but there is someone in my seat. Look!谢谢您的帮助，但是已经有人坐在我的座位上了，看。
列车员B：Sorry to trouble you。
I'm afraid you are in the wrong seat。
20c is just two rows behind on the other aisle. Please change your seat.恐怕您坐错位子了，20c正好在那边走廊的后二排。
请换下座位。
旅客B：oh，I’m so sorry。
I will change at once。
对不起,我马上换座位。
列车长：Dear passengers，welcome to take T12train, the train is from Haerbin to Shenyang。
关于高铁特殊与紧急服务的对话
关于高铁特殊与紧急服务的对话
用户：你好，我想了解一下关于高铁特殊与紧急服务的情况。
助手：您好！高铁公司提供了一些特殊与紧急服务，您有什么具体的需求呢？
用户：如果我有身体不适或突发疾病，在高铁上怎么处理？
助手：如果您在高铁上出现身体不适或突发疾病，您可以寻求列车上的乘务员帮助。
乘务员会尽力提供医疗急救和协助联系医疗机构，确保您的安全和健康。
用户：如果我在高铁上丢失了行李或贵重物品怎么办？
助手：如果您在高铁上丢失了行李或贵重物品，您可以向列车上的乘务员报告，并提供详细的遗失物品描述和联系方式。
乘务员会尽力帮助您寻找、登记和保管遗失物品，并尽快与您取得联系。
用户：如果我需要帮助携带残疾人上下高铁，应该联系什么部门？
助手：如果您需要帮助携带残疾人上下高铁，您可以提前联系高铁客服，告知需要携带残疾人，并说明具体要求。
客服会协调相关部门为您提供协助。
用户：如果我在高铁上遇到紧急情况，如火灾或其他危险情况，应该怎么处理？
助手：如果您在高铁上遇到火灾或其他危险情况，您应该保持冷静并及时寻求高铁乘务员的帮助。
乘务员会根据实际情况启动应急预案，确保乘客的安全和疏散。
用户：非常感谢你的回答，对我非常有帮助！
助手：不客气！如果您还有其他问题，随时可以向我提问。
祝您旅途愉快！。
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学校名称
科目:高铁英语单元:task 6 课题:conversation 课: 2 课型new lesson 班级: 任课教师: 时间: 年月日
1.学习目标：
1.Let the students learn words, expressions and make dialogues with they have learned.
2.To improve the students’ spoken English quickly and effectively.
2.过程与方法：
By reading and spelling. By doing exercises.
3.情感态度与价值观：
To let students have the awareness of service.
【预习案】
Ⅰ.Please write the meaning of the following words:
1.excessive [ɪkˈsesɪv] bleeding [ˈbli:dɪŋ]
2.bone [bəʊn] fracture [ˈfræktʃə(r)]
3.vital [ˈvaɪtl] signs
4. with all-out effort [ˈefət]
【探究案】
Ⅱ. Service expression:
1.Dear passengers, attention please. There is something wrong with this train. We have to change another one. Please take your luggage and go to other train on the opposite [ˈɒpəzɪt] side of the same platform. Please take your seats with the same numbers when you get on the train.
Ⅲ. conversation: Dialogue 7 找不到朋友
教育名言：Knowledge is power.
Chief（列车长）passenger（乘客）
Passenger: Excuse me, I can’t find my friend. What am I doing?
Chief: Please don’t worry. I can help you find your friend by broadcasting [ˈbrɔ:dkɑ:st] an announcement.[əˈnaʊnsmənt] Please write down the nationality, [ˌnæʃəˈnæləti] name of your friend, your own name and your carriage.
Chief: Dear passengers, now we are looking for someone. Ms/Mr ××, could you please come to carriage 5. Someone is waiting for you here.
【当堂检测】
1.Recite words and phrases.
2.Practice the dialogue with partners or do group work.
教育名言：Knowledge is power.。