2019酒店基础英语培训
酒店英语培训教材(共36页)
珍珠岛高尔夫会所酒店英语培训教材Dandong Pearl-Island HotelHotel English training material目录第一章酒店根底英语 (1)第二章酒店前台英语 (7)第三章酒店礼宾英语 (17)第四章酒店商务中心英语 (23)第五章酒店总机英语 (26)第六章酒店客房英语 (28)第七章酒店餐饮英语 (34)第八章酒店收银英语 (42)第一章酒店根底英语●礼貌用语 Courtesy EnglishGood morning/afternoon/evening, Sir/Madam. 早上好/下午好/晚上好。
Nice to meet you. 很快乐见到你。
Welcome to our hotel. 欢送光临我们酒店。
Have a good time. 祝您在酒店过的愉快。
●用语 Telephone sentencesWait a moment, please. 对不起，请稍等。
Sorry, he is no in at the moment. 对不起，他暂时不在。
I beg your pardon? 对不起〔我没听清楚〕。
Could you speak a little slower, please？请您稍微讲慢一点。
●答谢用语 Thanks and answerThank you. 谢谢。
It’s very kind of you. 谢谢，您真客气。
You are welcome. 不用谢。
It is my pleasure. 非常乐意为您效劳。
I am at your service. 随时为您效劳。
That is all right. 没关系。
●征询语 ConsultCan I help you? / How many I help you? 我能为您做些什么？What is your suggestion? 您有什么意见或建议吗？Excuse me; may I have your name? 对不起，请问您怎么称呼？●指路 Asking and giving directionsThis way, please. 这边请。
管家部英语培训002
主要词汇
• • • • • • • • • • • • • • • • • Manager 经理 captain 领班 room attendant 客房服务员 room rate ： 房价 Charge：费用 switch : 开关 iron： 熨斗，熨烫 Turn-down service : 做晚床 Wardrobe : 衣柜、衣橱 Mattress : 床垫 Air-condition : 空调 toilet, lavatory 恭桶 toilet paper, toilet roll 卫生纸 toilet paper holder 卫生纸架 toilet cover 恭桶盖 toilet seat 恭桶座圈 towel rack, towel rail 毛巾架 wash basin, hand basin 面盆 hair drier 吹风机 nail scissors 指甲剪 bathroom 浴室
• • • • • • • • •
其他应用 • I’m afraid that you have to pay an indemnity. It’s a hotel policy. • 恐怕您得赔偿。这是酒店规定。 • According to our regulation, I think you should pay 220 Yuan. • 根据酒店的规定，我想您得赔偿220元。 • I’m awfully sorry to have broken your glasses while cleaning the room. • 对不起，清洁房间时我不小心把您的眼镜打破了。 • Here is the master switch, Please be sure to insert the keyboard into its slot. • 这是总开关。请记住把钥匙牌插入它的槽内 这是总开关。 •
酒店基础英语培训Basic Hotel English Training
PART 4
Giving Direction： 指示方向：
Go straight ahead, Please. 请您一直往前走。 Please turn left / right. 请左转/请右转。 This way please. 请这边走。
PART 5
Offering Help： 提供帮助：
PART 3
Apologize： 表达歉意：
Sorry/Excuse me 对不起/请原谅。 Sorry to keep you waiting. 抱歉让您久等了。 May I beg your pardon ？ 请您重复一遍好吗？
Apologize： 表达歉意：
PART 3
That’s all right 没什么。 It doesn’t matter 没关系。 Take it easy. 没关系的。
Good Morning 早上好 （00:00 – 12:00） Good Afternoon 中午好 （12:00 – 18:00） Good Evening 晚上好 （18:00 - 00:00）
PART 1
Greeting： 问候语：
How do you do? 你好！ Nice to meet you. 很高兴见到您！ Have a nice day! 祝您有愉快的一天！
PART 2
Express Thanks： 表达谢意：
Thank you！ 谢谢！ It’s very kind of you. 您太客气了 Thank you for your coming! 感谢您的到来！
PART 2
Express Thanks： 表达谢意：
Thank you for your calling. 感谢您的来电。 You are welcome. 不客气。 It’s my pleasure. 很乐意为您服务。
酒店常用英语培训资料
目录（Catalogue）第一章日常用语(Everyday-use English)第一节问候语（greeting）第二节打招呼（saying hello）第三节介绍（introduction）第四节感谢（appreciation）第五节致歉（apologizing）第六节引路（showing the way）第七节道别(saying goodbye)第八节打、接电话（making& answering a call）第九节谢绝（refusing in a polite way）第十节英语脏话（dirty words）第十一节委婉用语（euphemism）第二章部门英语（English on specific occasions）第一节预订处（Reservation）第二节总台（The Front Office）第三节水疗（Kurhas Center）第四节客房（Housekeeping）第五节收银（Cashier’s）第三章有用词汇（useful vocabulary）酒店各部(name of each department)职务头衔(posts & titles)酒店建筑(buildings and architectures)娱乐休闲场所(place for recreation and leisure)娱乐休闲保健健身项目(entertainment, leisure, health-care and sports) 客房常见物品(furniture and fittings in guest room)浴室常见物品(fittings in bath room)客人可能遗留的物品(things left by guests)第一章日常用语Everyday-use English第一节问候语Greeting1.日常问候早上好Morning/Good morning.下午好Good afternoon.晚上好Good evening.晚安Good night.做个美梦(Wish you) Have a nice dream.睡个好觉(Wish you) Have a sound sleep.２．节日祝福传统的西方节日Traditional Western Holidays生日快乐Happy birthday! Happy birthday to you!Wish you a happy birthday!新年快乐Happy new year!情人节快乐Happy valentine’s day!复活节Easter(在每年的三月底或四月初，三月出现满月后的第一个星期天)母亲节快乐Happy mother’s day! (五月的第三个星期天)父亲节快乐Happy father’s day! (六月的第四个星期天)(美国)独立日快乐Happy Independence Day! (每年７月4日)万圣节快乐Happy Halloween (宗教节日，每年10月３１日)感恩节快乐Happy Thanks-giving day!(每年１１月的第四个星期四)圣诞快乐Merry Christmas.（每年的１２月２５日）传统的中国节日Traditional Chinese holidays春节Spring Festival 妇女节Women’s Day清明节Tomb-sweeping Day 青年节Youth Day劳动节Labor’s Day 儿童节Children’s Day端午节Dragon-boat Day 中秋节Mid-autumn Day国庆节National Day注意: 问候外国人的时候,一定不要说You are very tired.(“您累了吧”)。
酒店英语培训资料
酒店英语培训资料酒店英语培训资料——酒店基础礼貌英语酒店英语培训资料(一)1、礼貌地与客人打招呼及称呼客人，表示你对他们的热情欢迎: —“早上好，小姐/先生。
”“Goodmorning,madam/sir.”—“下午好，小姐/先生。
”“Goodafternoon,madam/sir.”—“晚上好，小姐/先生。
”“Goodevening,madam/sir.”,客人喜欢听你称呼他的姓氏，因此尽可能常用，如:“王先生，陈小姐，李太太”等。
—“很高兴再次见到您(欢迎再次光临)，王先生。
”“Nicetosee/meetyouagain,Mr.Wang.”或与客人互相寒暄:—“您今天好吗,”“Howareyou(today)?”—“我很好，谢谢，你呢,”“I’mfine,thankyou,andyou?”—“很好，谢谢您,”“I’mverywell,/I’mfine,too.Thankyou.”酒店英语培训资料:※UsefulWordsandExpressions: 1)Sir2)Madam3)Miss4)Ms5)meet6)Goodmorning/afte rnoon/evening! 7)Glad/Niceto…8)Howdoyoudo?/Howareyou?酒店英语培训资料(二)2、主动向客人提供帮助:—“我可以帮您吗,”“MayIhelpyou?”/WhatcanIdoforyou?” ,尽量为客人多做一点:—“还有什么需要我帮您吗,”“IsthereanythingelseIcandoforyou?”※UsefulWordsandExpressions: 1)May/CanI…?2)Ifyouneedmyhelp,justcallmeplease.3、记住一些能讨人喜欢的言词:—“谢谢。
”“Thankyou.”—“别客气。
”“Youarewelcome.”—“对不起。
”“I’msorry.”—“没关系。
酒店基础英语培训
酒店基础英语培训1. 引言在当今全球化的时代，酒店已成为人们出行的重要组成部分。
为了提供更优质的服务，酒店员工需要具备良好的英语沟通能力。
本文将为酒店员工提供一个基础英语培训，帮助他们更好地应对工作中的各种情境。
2. 培训内容2.1 酒店接待在酒店接待环节中，员工需要和客人进行简单的交流和沟通。
下面是一些常用的英语句子示例：•您好，欢迎光临本酒店。
- Hello, welcome to our hotel.•您需要办理入住手续吗？- Do you need to check-in?•我们将安排您一间标准客房。
- We will arrange a standard room for you.•请填写这张登记表。
- Please fill out this registration form.•早餐时间是从7点到10点。
- Breakfast is served from 7am to 10am.2.2 餐饮服务酒店的餐饮服务是吸引客人的一项重要服务。
以下是一些常用的英语句子示例：•您想在哪里用餐？- Where would you like to dine?•请跟我来，这是我们的餐厅。
- Please follow me, this is our restaurant.•您想尝试我们的特色菜吗？- Would you like to try our specialty dish?•我们还提供素食选项。
- We also have vegetarian options.•谢谢您的用餐，祝您度过愉快的一天。
- Thank you for dining with us, have a pleasant day.2.3 服务投诉处理在工作中，员工可能会遇到客人的投诉。
以下是一些处理投诉的英语句子示例：•对不起，我了解您的不满意。
- I’m sorry to hear that you are unhappy.•我会立即跟进这个问题。
英语酒店知识点归纳
英语酒店知识点归纳在如今的全球化时代，英语逐渐成为了一门重要的工作语言。
对于酒店行业从业者来说，掌握英语酒店知识点是非常必要的。
本文将详细介绍英语酒店知识点，包括酒店的各个部门、常用的英语词汇和短语、酒店服务流程以及与客人的日常交流。
一、酒店的各个部门1. 前台部门：负责接待客人、办理入住和退房手续、提供信息等工作。
2. 餐饮部门：包括餐厅、咖啡厅、酒吧等，负责提供给客人餐饮服务。
3. 客房部门：负责客房的日常清洁、整理和维护工作。
4. 销售部门：负责酒店的市场推广和销售工作。
5. 行政部门：负责酒店的行政管理和协调各个部门的工作。
6. 人力资源部门：负责招聘、培训和管理酒店员工。
7. 财务部门：负责酒店的财务管理和会计工作。
8. 宴会部门：负责安排和组织各类宴会活动。
二、常用的英语词汇和短语1. 酒店设施（Hotel Facilities）：- Reception desk：接待台- Lobby：大堂- Restaurant：餐厅- Bar：酒吧- Swimming pool：游泳池- Gym：健身房- Conference room：会议室- Business center：商务中心2. 房间类型（Room Types）：- Single room：单人间- Double room：双人间- Twin room：双床间- Suite：套房- Deluxe room：豪华间- Connecting room：相连房间3. 预订与入住（Reservation and Check-in）：- Make a reservation：预订- Check-in：办理入住手续- Reservation confirmation：预订确认- Room key：房卡- Credit card authorization form：信用卡授权表格- Check-in time：入住时间- Check-out time：退房时间4. 餐饮（Dining）：- Table reservation：订餐位- Menu：菜单- Specials of the day：特色菜- Waiter/waitress：服务员/女服务员- Order food：点菜- Bill/check：账单- Tip：小费5. 客房服务（Room Service）：- Housekeeping：客房服务- Clean the room：打扫房间- Towels and toiletries：毛巾和洗浴用品- Room service menu：客房服务菜单- Wake-up call：叫醒服务- Do not disturb sign：请勿打扰标志三、酒店服务流程1. 接待客人（Greeting Guests）：- Welcome to our hotel! How may I assist you?：欢迎来到我们酒店！我能帮您什么？ - Can I help with your luggage?：我可以帮您搬行李吗？- Here is your room key. Enjoy your stay!：这是您的房卡。
酒店基础英语培训
谢谢大家！
Brilliant Paragraphs 精彩片段
“Who ′s calling?”was the answer to the telephone. “Watt.” “What is your name, please?” “That ′s what I told you. What ′s your name?” A long pause, and then, from Watt, “Is that Alice?” “No, this is Knot.” “Please tell me your name.” “Will Knot.” Whereupon they both hung up.
星期,周 星期, 星期天 星期一 星期二 星期三 星期四 星期五 星期六 …点钟 现在 半,一半 过;经过 在…之后 一刻钟
Discount Cancel Confirm Extend Available Record Vacancy Expensive Voucher Suite Contact In the name of Deposit Charge Hold on Prefer
每天的房价是多少？ 淡季有最低价，旺季有最高价。 费用只包括床位及早餐。 先生，对于团体预订，我们打九折。 我们对长住旅客才有折扣。 请给我一间便宜点的房间。
◆ Other services 其它服务
Which kind of room would you prefer? We can put you on our waiting list just in case we have a cancellation. May I have your name and your initials? If you need to contact us for any further inquiries, please call the same number. Was that reservation made for you or another party? I will check our room availability for that day.
酒店英语培训EnglishLesson1
Responding appropriately
Staff should respond promptly and courteously to guests' inquiries or
requests, whether it is providing information, solving problems, or
Do you require a wake-up call? We offer a variety of room service options.
Common hotel expressions
We apologize for any inconvenience.
The front desk is open from 8 am to 10 pm.
Gain confidence in speaking English in a hotel setting
04
Learn to effectively deal with guest requests and complaints
course arrangement
Lesson 1
Introduction to the Hotel Industry and Basic Vocabulary
Room service
• Here is your order, please check if everything is correct.
Room service
Payment and feedback
Your payment has been processed. Do you need anything else?
Lesson 2
酒店英语培训
酒店英语培训备注：已含预订部常用英语在内部门名称:市场营销部：sales&marketing dept. S&M房务部:room division dept. RD餐饮部:food＆beverage dept F&B人力资源部：human resources dept. HR工程部：engineering dept。
计划财务部：Financial dept. AR帐保安部：security dept。
采购部：purchase dept。
department职位（市场营销部）：市场营销总监DOSM director of sales&marketing秘书security销售部sales dept。
销售代表sales销售经理sales manager高级销售经理：senior sales manager公关部:public relation dept.公关经理PRM manager美工artist预订部:reservation dept。
RSVN Dept.预订经理reservation manager RSVNM预订员reservationist房务部--前厅部：房务总监DORD director of room division前厅部:front office前台：front desk FD前台接待：reception收银：cashier外币兑换：currency exchange大堂副理：AM assitant manager GSM guest service manager礼宾部concierge dept.门童bell man商务中心BC business centre服务中心service centre总机operator行政酒廊executive lounge客房部:客房部：housekeeping dept HSKP客房部经理housekeeping manager楼层服务员room attendent领班captain主管supervisor公共区域PA public area洗衣房laundry洗衣服务laundry service康乐部health club室内游泳池indoor swimming pool健身房gym gymnasium桑拿sauna夜总会night club餐饮部：餐饮总监director of food&beverage行政总厨executive chef厨师长chief chef厨师chef餐饮部经理F&B service manager中餐厅经理chinese restaurant manager 中餐厅chinese restaurant迎宾hostess西餐厅经理western restaurant manager 西餐厅western restaurant酒吧服务员bartender服务员waiter/waitress自助餐厅cafeteria管事部stewarding外卖catering 'keitəriŋRegistration入住登记Check in入住C\ICheck out退房C\OGuest history 客史Profile档案Group 团队FIT（Free individual ［，ɪndi'vidjuəl] tourist ）散客VIP(very important person)贵宾Early arrival提前抵店Walk - in入住（散客)No show未到Departure time离店时间Arrival time抵店时间Cancellation取消cancelOver booking超预订weightLate check out延迟退房Advanced ［əd’vɑ:nst]deposit预订金Guaranteed booking保证类预订Confirm reservation确认预订Amendment更改Tariff ['tærif］价目表Rack [ræk] rate ［reit］门市价Net rate 净价Average room rate平均房价Day use日租房Free up—grade免费升级Up selling提升销售Full house 客满，满房Waiting list等候名单Rooming list团队名单Room status［’steitəs］房态House use自用房Out of order （OOO）维修房Sleep out 外宿房Room type房间类别Connecting room联通房Adjoining room相邻房Room change换房DND(Do no disturb）请勿打扰IDD（international direct dial)国际长话DDD（domestic [də'mestik］direct dial）国内长话Local ［'ləukəl] call 市话Leave a message留言Massage按摩Wake-up call service叫醒服务Morning call叫早服务Pick-up service接机服务See—off service送机服务Bathroom 浴室No smoking floor 无烟楼层Non-smoking room 无烟房Smiling service 微笑服务Wake-up service 叫醒服务Room service 送餐服务Extra ［’ekstrə］bed加床Emergency [i’mə:dʒənsi] exit紧急出口Entrance入口Executive floor行政楼层Lost and found 失物招领处Tip小费Service charge 服务费service directory服务指南Swimming pool 游泳池Gymnasium 健身房Elevator 电梯Western restaurant 西餐厅Massage 按摩Chinese restaurant 中餐厅Sauna Center 桑拿Logbook ［'lɔɡ,bʊk工作日志Buffet[bəˈfe, bu-］自助餐Expense花费Guest 客人Confirm确认List 目录Flight航班January一月JanFebruary二月FebMarch［mɑ：tʃ］三月MarApril四月AprMay 五月MayJune［dʒu：n] 六月JunJuly七月JulAugust八月AugSeptember九月SepOctober十月OctNovember十一月NovDecember 十二月DecMonday星期一MonTuesday 星期二TueWednesday星期三WedThursday星期四ThuFriday星期五FriSaturday 星期六SatSunday星期日Sun1.Sorry， my English is poor， I will ask somebody to help you 。
酒店基础英语培训教学PPT课件
问 候 与 欢 迎一望无际的田野上泛起一片片绿色的涟漪。草木是绿的、山水是绿的、棋格般划分的田野更是绿了，绿得干净，绿得出奇。漫山遍野都是荡漾着春意的绿，悄悄地用这般蓬勃的绿染到了我的心间。
G R E E T I N G 一望无际的田野上泛起一片片绿色的涟漪。草木是绿的、山水是绿的、棋格般划分的田野更是绿了，绿得干净，绿得出奇。漫山遍野都是荡漾着春意的绿，悄悄地用这般蓬勃的绿染到了我的心间。 一望无际的田野上泛起一片片绿色的 涟漪。 草木是 绿的、 山水是 绿的、 棋格般 划分的 田野更 是绿了 ，绿得 干净， 绿得出 奇。漫 山遍野 都是荡 漾着春 意的绿 ，悄悄 地用这 般蓬勃 的绿染 到了我 的心间 。
LOGO
一望无际的田野上泛起一片片绿色的 涟漪。 草木是 绿的、 山水是 绿的、 棋格般 划分的 田野更 是绿了 ，绿得 干净， 绿得出 奇。漫 山遍野 都是荡 漾着春 意的绿 ，悄悄 地用这 般蓬勃 的绿染 到了我 的心间 。
酒店基础英语培训
Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place
一望无际的田野上泛起一片片绿色的 涟漪。 草木是 绿的、 山水是 绿的、 棋格般 划分的 田野更 是绿了 ，绿得 干净， 绿得出 奇。漫 山遍野 都是荡 漾着春 意的绿 ，悄悄 地用这 般蓬勃 的绿染 到了我 的心间 。
您好吗？
Glad/nice to meet
you
Good
Have a
evening good rest
Greeting ｜ Direction ｜
一望无际的田野上泛起一片片绿色的 涟漪。 草木是 绿的、 山水是 绿的、 棋格般 划分的 田野更 是绿了 ，绿得 干净， 绿得出 奇。漫 山遍野 都是荡 漾着春 意的绿 ，悄悄 地用这 般蓬勃 的绿染 到了我 的心间 。
酒店英语口语培训内容
酒店英语口语培训内容1. 简介酒店英语口语培训是为酒店行业从业人员提供的专门培训课程，旨在提高酒店员工的英语口语水平，以便更好地与国际客人进行沟通和服务。
本文将就酒店英语口语培训的内容进行介绍。
2. 基础词汇和表达为了能够基本应对酒店工作中的日常对话，酒店英语口语培训通常从基础词汇和表达开始。
包括但不限于以下内容： - 问候和介绍：学习如何礼貌地问候客人，介绍自己和酒店。
- 订房和登记入住：掌握预订房间和登记入住的流程以及相关词汇。
- 房间设施和服务：学习各种房间设施和服务的英文表达，如空调、电视、热水等。
- 酒店设施和服务：了解酒店其他设施和服务的英文表达，如健身房、餐厅、行李存放等。
- 日常交流：掌握日常交流中常用的英文表达，如提供帮助、解决问题等。
3. 客房服务客房服务是酒店工作中的重要一环，故在酒店英语口语培训中通常会特别强调客房服务相关的英文口语表达，主要包括以下内容： - 提供清洁服务：学习如何向客人提供清洁服务，包括更换床单、清洁浴室、整理客房等。
- 提供客房用品：熟悉客房用品的名称和英文表达，如毛巾、牙刷、拖鞋等。
- 解答客人问题：掌握如何解答客人在客房服务方面常见的问题，如如何调节空调、如何使用电视遥控器等。
4. 餐厅服务餐厅服务是酒店的重要一部分，因此酒店英语口语培训还会着重培训餐厅服务相关的口语表达，具体内容包括： - 座位安排：学习如何礼貌地引导客人入座，并向客人介绍餐厅的各个区域。
- 点菜和服务：掌握点菜和服务过程中的英文表达，如推荐菜品、询问口味偏好等。
- 结账和离场：学习如何向客人提供账单，接收付款并告别客人。
5. 应对客户投诉和解决问题在酒店工作中，客户投诉和问题处理是不可避免的，酒店英语口语培训会为员工提供相关的口语技巧和表达，以解决客户投诉和问题，保证客户满意度。
6. 角色扮演和实践活动酒店英语口语培训一般以角色扮演和实践活动为主要教学方法。
通过模拟真实的酒店工作场景，让学员实际运用所学的口语表达进行对话练习，加强口语交流能力。
商务酒店基础英语培训PPT课件资料
“百米之台，起于垒土”，珍惜身边 的风景 ，抓住 每一次 机会， 一步一 个脚印 ，阶梯 就有可 能延伸 到远方 的梦和 风景。 欣赏的 过程既 要耐住 风景表 面简单 、重复 继而又 复杂、 枯燥的 单调， 又要感 知蕴藏 其中的 可摸可 触可感 的真水 无香的 风景。 身边的 风景看 的熟了 ，更能 品出其 中的真 味。
“百米之台，起于垒土”，珍惜身边 的风景 ，抓住 每一次 机会， 一步一 个脚印 ，阶梯 就有可 能延伸 到远方 的梦和 风景。 欣赏的 过程既 要耐住 风景表 面简单 、重复 继而又 复杂、 枯燥的 单调， 又要感 知蕴藏 其中的 可摸可 触可感 的真水 无香的 风景。 身边的 风景看 的熟了 ，更能 品出其 中的真 味。
Thanks a lot.多谢 Thank you for coming谢谢您的光临 Thank you for staying in our hotel. 感谢您在我
们饭店下榻
“百米之台，起于垒土”，珍惜身边 的风景 ，抓住 每一次 机会， 一步一 个脚印 ，阶梯 就有可 能延伸 到远方 的梦和 风景。 欣赏的 过程既 要耐住 风景表 面简单 、重复 继而又 复杂、 枯燥的 单调， 又要感 知蕴藏 其中的 可摸可 触可感 的真水 无香的 风景。 身边的 风景看 的熟了 ，更能 品出其 中的真 味。 “百米之台，起于垒土”，珍惜身边 的风景 ，抓住 每一次 机会， 一步一 个脚印 ，阶梯 就有可 能延伸 到远方 的梦和 风景。 欣赏的 过程既 要耐住 风景表 面简单 、重复 继而又 复杂、 枯燥的 单调， 又要感 知蕴藏 其中的 可摸可 触可感 的真水 无香的 风景。 身边的 风景看 的熟了 ，更能 品出其 中的真 味。
问候与欢迎
情景1：当国外客人来到大门前/前台时……
酒店基础英语培训
Useful Words
1. …在哪里？ Where is /Where’s…? 2. 卫生间/洗手间 toilet/restroom /washroom/water closet 3. 角落 Corner 4. 左/右转 Turn left/right
常用词回顾
5. 楼层／地面 Floor
2019/2/26
麻烦出示一下您的护照。
Your room number is 246 on the second floor. 您的房号是二楼的246室。
Here’s your key card/room card. 这是您的房卡。
You may keep the room till 2PM./You’ll have to leave/vacate your room by 2PM. 您可以将房间保留到下午2点。 Do you need a morning/wake-up call, please? 需要叫早服务吗？ We have breakfast for free on 2nd floor each morning from 7:30-9:30. 早餐免费，每天上午7:30到9:30在2楼。
21
常用词回顾
2019/2/26
4. 折扣 discount Could you give me any discount?有折扣吗？
PART FIVE
入住（四）
2019/2/26
Could you give me your passport?/May I have your passport, please?
饭店下榻。
Thanks for your help. 谢谢你的帮助。 I’m very grateful to you. 非常感谢您。
酒店英语口语
酒店英语口语1. 预订房间1.1 询问房间可用性When booking a hotel, one of the first things you need to do is to check the availability of rooms. Here are some phrases you can use to inquire about room availability:•Do you have any rooms available?•Are there any vacant rooms?•Do you have a room for tonight?1.2 询问房价和房间类型Apart from checking the availability, it is also important to know the price and type of the room. Use the following phrases when asking about the price and room types:•How much is the room per night?•What is the rate for a single/double room?•Do you have any rooms with a view?•Are there any rooms with a balcony?1.3 询问预订方法Once you have chosen the room and confirmed the availability, you need to inquire about the booking procedure:•What is the booking process?•How can I make a reservation?•Do I need to pay a deposit to confirm the booking?2. 入住与退房2.1 办理入住手续When checking into a hotel, the following phrases will come in handy: •I have a reservation under the name of [your name].•I would like to check-in, please.•Could you please provide me with the check-in form?2.2 询问早餐和服务设施It’s also important to inquire about breakfast and other services/facilities provided by the hotel:•Does the room rate include breakfast?•What time is breakfast served?•Do you have room service?•Is there a gym/swimming pool in the hotel?2.3 退房手续Before checking out of the hotel, make sure you follow the appropriate procedures:•I would like to check out.•Can I have the bill, please?•Is there a separate charge for any additional services?3. 其他常用口语表达Here are some additional phrases that may come in handy during your stay at a hotel:•Could you please provide me with an extra pillow/towel?•Is there a safe in the room?•Could you recommend any good restaurants near the hotel?•I need to arrange a wake-up call for tomorrow morning.•Is there a laundry service available?•How do I connect to the Wi-Fi?Remember to always be polite and respectful when communicating in English at a hotel. Using these common phrases will help you have a smooth experience during your stay.。
酒店英语培训资料
一.、客房常用词汇：north 北south 南west 西east 东presidential suite 总统套deluxe suite 豪华套single room 单间executive suite 商务套standard(double)room 标准间junior suite 普通套assistant manager 大堂副理handicapped room残疾人用房cashier 收银员receptionist 接待员operator （总机）话务员telephone switchboard电话总机extension 分机bellman 行李员bowling保龄球housekeeping department客务部gymnasium 健身房room/housekeeper/floor attendant 客房服务员restaurant 餐厅the front desk/office前台lobby 大堂bell 门铃hall closet/wardro衣橱，壁橱peep hole窥视孔please make up room请打扫房间make up 整理hanger衣架spare pillow 备用枕头breakfast menu早餐单bathrobe 浴袍closet rods 衣柜挂杆clothes brush 衣刷flash light 手电筒laundry bag洗衣袋safety box 保险柜shoe horn 鞋把blanket 毛毯mini-bar 迷你吧ice-bucket 冰桶ice-clip冰夹glass 玻璃杯refrigerator 电冰箱mineral water矿泉水soft drink 软饮料free mineral water 免费矿泉水drink (beverage)饮料cup 茶杯mend缝补mineral water with compliment免费矿泉水lobby bar 大堂吧business floor bar商务酒吧trade mark/shop 商场business center商务中心reservation center预定中心morning call 叫醒服务meal voucher 就餐券laundry水洗floor 楼层laundry洗衣、洗衣房laundry service 洗衣服务dry-clean 干洗pressing 烫衣regular service 普通服务4-hour service 快洗服务cleaning list/form 洗衣单settee背椅furniture 家具express service快洗服务air-conditioning 空调PA(public area)公共区域sitting-room 客厅cushion靠垫chaise 躺椅couch双人沙发chain lock 防盗扣do not disturb 请勿打扰coaster杯垫plug 插头socket插座kettle 水壶drawer 抽屉baggage (luggage) rack行李柜，行李架shopping bag 礼品袋good night card 晚安卡television cabinet 电视柜program card 节目单TV remote control 遥控器desk 桌子mirror 镜子table lamp 台灯telephone电话机computer line 电脑线chair椅子service directory 服务指南ashtray 烟灰缸matches 火柴envelope 信封writing paper 信纸fax paper 传真纸post card 明信片sewing kit 针线包map 地图ballpoint pen 圆珠笔pencil 铅笔window窗户curtain 窗帘slipper拖鞋shoe shine clothe擦鞋布memo/note pad 便签bed床shampoo洗发液quilt 被子pillow 枕头shoe basket 鞋篮toilet卫生间bed table 床头柜alarm clock闹钟yellow page黄页night light 夜灯trash can 垃圾桶bed pad床垫bed sheet床单bed skirting 床裙pillow case枕头套smokedetector烟感器carpet/rug vacuum cleaner吸尘器wall lamp 壁灯ceiling lamp 吊灯ground lamp 落地灯bathroom 浴室fluorescent lamp 日光灯serving tray 托盘scale 体称hand towel 小方巾wash room 卫生间shower 淋浴bath towel 澡巾ground towel 地巾face towel 面巾hair dryer 吹风机bath tub 浴缸shower head淋浴头closet马桶tap 水龙头wash basin面盆towel rack 毛巾架marble table 大理石台面hanger衣架、挂钩wall telephone面包机bidet净身器flower vase 花瓶tissue paper dispenser面巾纸盒shower curtain 浴帘tissue/toilet paper卫生纸bath gel 沐浴液razor shaver剃须刀comb 梳子tooth brush 牙刷tooth past牙膏soap肥皂cotton swab 棉签tips小费emery board指甲锉sanitary bag 女宾袋shower cap 浴帽elevator lift 电梯fruitplate 果盘fruit knife (fork)水果刀（叉）ice cubes 冰块room card 房卡passport 护照deposit 押金charge收费price 价格Poker扑克night-club夜总会massage 按摩、桑拿boiling water开水newspaper报纸corridor走道trolley手推车Monday周一Tuesday周二Wednesday周三Thursday周四Friday周五Saturday周六Sunday周日January一月February二月March三月April四月May五月June六月July七月August八月September九月October十月November十一月December十二月Fine晴Overcast阴Snow雪Rain雨Cloudy多云FO前台Cashier收银Guest客人Telephoto电话Maintain维修Safety保险柜Cigarette香烟Nailhole指甲剪Forfex剪刀Socket插座Blower吹风机Charger充电器Keep secrecy保密Remote control遥控器Massage按摩Entertainment娱乐elevator电梯tea茶叶water bottle水壶for free免费safe-conduct安全通道reticle网线iron熨斗ironing board熨衣板map地图hot water热水fruit 水果shoeshine擦皮鞋drink饮料food食品bedsheet床单quilt cover被套bath robe 浴衣towel毛巾pillowcase枕套curtain窗帘ashtray 烟灰缸glass杯子tea-cap盖杯tea-box茶叶盒clothes-rack衣架the senice clamps服务夹noise菜谱close stool马桶broken electricity断电window窗户make water漏水lock 锁chair椅子light灯bathtub浴缸ice冰icebox/refrigeratory冰箱electric torch手电筒bed床dish盘子scoop勺子boud碗knife小刀fixing调料sugar糖salt盐shoeshine鞋油toecap鞋刷insect虫glue water胶水calculator计算器rule尺子stapler订书机inkpad印泥mouse鼠标do not disturb勿扰make up room打扫房间extra bed加床no need service不需要服务lost and found遗留物品plug插销二、客房服务常用短语：morning call service 叫醒服务room service 客房用餐服务dial outside call / internal call 拨打外线电话DDD(domestic distant dial)国内长途certainly 当然可以IDD(international distant dial ) 国际长途public phone 公共电话Room/floor attendant楼层服务员good morning早上好good afternoon下午好good evening 晚上好toilet needs 卫生用品check-out room 退房turn-down service 夜床服务by the way 顺便问一下door knob menu客房内的门把菜单don’t worry别担心please wait a moment 稍等I’m afraid not很抱歉、恐怕不行OCC(occupied) 住客房C/O(check out ) 走客房V(vacant)空房VD(vacant dirty )脏房OOO(out of order )维修房DND(do not disturb)勿扰房VIP(very important person)贵宾LSG(long staying guess)长住房Make up the room 打扫房间go ahead 您请说after you 您先请put …through to 往….转电话sign the bill 签单sign your name 签名Have a nice trip 旅途愉快good luck好运see you late/tomorrow再见、明天见It’s very kind of you!您真是太客气了！How do you do? 您好！（初次见面，回答同样用该句）welcome to our hotel欢迎光临！good bye 再见You are welcome / not at all / It’s mypleasure不用谢！thank you very much非常感谢I’m sorry 很抱歉Excuse me打扰一下！go upstairs/downstairs上楼/下楼This way please 这面请turn right/left 向右/左转go straight on 直走extra bed加床how are you？fine .thank you！andyou？您好吗?很好!谢谢!您呢??price list房价表general manager总经理deputy general manager副总经理general manager’s assistant总经理助理sales department 销售部executive office总经理办公室front office 前台部food and beverage department餐饮部personal department人力资源部shopping arcade商场financial department 财务部security department 安全部purchasing department采购部engineering department工程部三、客房服务常用对话：G: guest 客人R: room attendant 楼层服务员1.showing the guests to the room为客人带路R: Good morning, sir and madam. Welcome to International peace hotel!G: Good morning. Are you a room attendant?R: Yes, I can. What can I do for you?G: Yes. Where is room 2708,please.R: It’s along here. I can show you to your room.(after a while).Here it is.(The room attendant knocks at the floor first. opens it. and precedes the guests into the room and turns on the lights).This way ,please.G: Thank you very much.R: It’s my pleasure! And wish you have a nice trip in HeFei!2.Making up the room.Dialogue one:(The room attendant knock at the door. Then the door opened)R: Good morning! May I clean your room now?G: Well, Thank you! Please come back about 20 minutes.R: Sorry to disturb you. I will come back later. Have a nice day.Dialogue Two:R: Good morning, madam. May I come through, please?G: Good morning! It’s almost 11 o’clock. and my room hasn’t been made up it.R: I’m sorry, madam. I’ll be there as room as I finish this one.G: How along will it take? R: About 10 minutes.Dialogue Three:R: Good morning, sir and madam. May I do the turn-down service for you new?G: Oh, thank you! Would you tidy up a bit in the room? It’s quite a mess now.R: Yes, It’ll just be finished in a few minutes!(After a while)R: It’s growing, dark. Would you like me to draw the curtains and turn on the lights for you!G: Why not! That would be comfortable!R: And three are today’s newspaper, You can read it at anytime you want!G: Oh. Thank you so much!R: I’m always at your service! Good night!undry service.洗衣服务Dialogue one:G: Good afternoon! I want to have some laundry.R: Yes, sir. just leave it in the laundry bag and sign your name and room number on the laundry list. G: What can I get it back?R: Tonight at 6:00pm.by regular service./Since it is already 3:00pm.you can get them back before 12:00 at tomorrow noon. by regular service.G: Can it be more quickly?R: Express service is avail aide. You can get it back with 4 hours. but it’s 50% more than the regular service.G: OK, I’ll choose the express service!Dialogue two:R: Excuse me, Sir and Madam. Your clothes are ready. Will you see if they are all right?G: Very good.R: Here you are.G: Oh, How nice! Your hotel’s laundry service is excellent.R: Thank you !That’s just what we should do.4.RepairingDialogueG: Excuse me!R: Yes?G: Ah, I’m afraid tore is something wrong with the TV.I can’t turn it on.R: Well, There is a switch on the beddable, Did you turn on it?G: Yes, I’ve done is.R :I’m sorry. May I have a look at it?(Trying to fix it, but in rain)R: I’ll send for an electrician to have it repaired. Please wait just a few minutes. (She leaves the room. Five minutes later. There is a knock on the door).R: Housekeeping, May I come in?G: Yes.R: Good evening! We are going to check your TV set.(Electncian finishes the repairing)R :Dear sir, everything is OK now, Is there anything dse I can do for you?G: No, Thanks very much!R: It’s my pleasure .And with you have a sweet evening!Dialogue twoR: Good evening! What’s the matter sir? G: Air conditioner is not cool/heat enough.R: Well, Let me see! Oh, I’m sorry sir. We’ll contact with engineer department to send some one are up to cheek if for you.Dialogue threeG: There is no water in the shower head. Can you call someone to fix it for me.R: We’ll call the engineer immediately. I’m sorry for any inconvenience.5.Room serviceG: What would like to take our lunch in our room. Could you bring it here?R: Yes .Of course. Our hotel provides very good room service, sir.G: Very nice. When should me order our lunch?R: At any time you want. You may dial“2619”to call the room service section directly to order breakfast, lunch or dinner.G: By the way. What should we do with the plates when we finish eating?R: You can call me to clean it up, or just leave them outside you room.G: Oh, I see. Thank you.6.Miscellaneous servicesDialogue oneR: Good morning. Dear Madam!G: Good morning. Will you de me a favor?R: Sure.G: I’d like to have some glasses?R: How many would you like?G: Three.R: Yes, we’ll send them up right away.Dialogue twoG: The air in the room is stale. Can you do something about it?R: Do you mind if we spray air freshener?/ Do you mind me open the windows for a little whule. G: No go ahead!R: Thank you very much for you understanding!Dialogue threeG: Will you do me a favor? Miss?R: Certainly sir.G: This is my first visit to HeFei. I wonder if your hotel has the morning call service.R: Yes, sir. At what time do you want me to call your up?G: At 6:00 sharp tomorrow morning. please.R: What kind of call would you like. By phone or by knocking at the door?G: By phone. I don’t want to elistrub my neighbors.R: That’s very kind of you sir. Well, I’ll tell the operator to call you up at 6:00 tomorrow morning. G: Thanks!R: My pleasure, sir! Sleep well and have pleasant dreams.Dialogue FourR: Good morning. What can I do for you?G: Yes. I’d like to check out my room. But I want to have the breakfast first!R: Well, Is that any luggage in your room?G: Yes, a lot of luggage.R: I see. I’ll contact the bell service center to get you luggage there. And after you finish your breakfast. You can come to the Front desk to check out your room and get back your luggage directly!G: Wonderful! Thank you!R: You are welcome!Dialogue fiveG: I left my key in the room. Would you open the door for me?R: Sorry, Due to the security reasons. I can not open the door for you. Please contact the front desk. Dialogue sixR: Housekeeping. May I come in?G: Yes, What’s the matter?R: Your smoke detector is flashing, sir. Is the anything burning in your room!G: No, I’ve been smoking a cigar. That’s all.R: May I check your room sir!G: Sure, go ahead.(Checks the room)R: Thanks, sir. I’m sorry to have disturbed you.G: Oh. That’s all right.R: The detector is very sensitive. So if you smoke nest time, Please open the window.G: Oh, That’s all right.R: The detector is very sensitive. So if you smoke nest time. Please open the window.G: Thank you for your suggestion.R:I hope you can stay here happily. And anytime you need half. Just call me! See you!G: Thanks. Bye-bye.新增加部分：1.开门G: I’m the guest from 1817.And I left key in the room/My key isn’t available. Would you open thedoor for me?R: I’m sorry. Let me past you call. Thonght to the front desk. Then after they check the identity with you. I’ll call the attendant open the door for you. OK?2.G: When can I take my breakfast?R: You can have your breakfast on the second floor from 6:30am to 9:30am.3.G: I want to have two pokers?R: The pokey is at the price of 10 yuan a box in cash. Including 54 sheets. The ototle price is 10 yuan. Is that OK?4.G: I have to check out my room. And my room number is 1314.R: Well. Please go the front office on the first floor with you luggage. I’ll call the room attendant to cheek out your room.G: Hello. May I have two more cans of cola? My room number is 1211.R: Of course. I’ll call the altendant send it to you. Please sign your name and room number on the winelist.6.G: I’m the guest lived in room 2705 two ays before. And I cheeked my room yesterday. I want to ask whether the attendant have found a neck lace in my room.R: Please wait a moment. Lat me check it. Novo your necklace is kept in service center. You can get it back in three months with you indontity card.或：R: I’m sorry. We haven’t taken any nate about it. Please leave your phone number. After we seek the room again. We’ll contact with you.7.G: I want to get my clothes back.R: Well. What time did you have the laundry?G: At 四．简单的称谓：1．Sir:对不相识的男士的通称。
酒店基础英语培训
酒店基础英语培训
•征询语：
•1、What can I do for you? • 您有事需要我效劳吗？ •2、May I take you order now? • 现在我能为您点菜吗？ •3、How about……? • ……怎么样？ •4、May I do the turn-down service for you? • 我能为您开夜床吗？
• 我对此感到非常抱歉，请您允许我代表我们酒店向 您表示歉意。
•3、I would like to apologies for our carelessness.
• 我为我们酒店的疏忽向您致歉。
•4、I assure you it won’t happen again!
• 我向您保证以后不会再发生类似事件。
PPT文档演模板
酒店基础英语培训
•道别语：
•1、Good Bye! 再见！ •2、Please come/call again! 欢迎再次光临！ •3、Have a nice trip! 祝您旅途愉快！ •4、Have a good holiday! 祝您有个完美的假期！ •5、We’ll expect you to come again! • 我期待着您下次光临！
酒店基础英语培训
PPT文档演模板
2020/12/20
酒店基础英语培训
•欢迎语：
•1、Welcome to Yincheng Huatian Hotel. • 欢迎光临银城华天大酒店。 •2、Welcome to our restaurant for dinner. • 欢迎来本餐厅用ou very much. • 十分感谢。 •2、Thank you for your compliment. • 谢谢您的夸奖。 •3、Thank you for your pointing,we’ll try my best to improve. • 多谢您的指点，我们将尽最大的努力改进。
酒店日常英文培训
LOGO
Logo here
4．在提供建议协助、征求意见时，可使用Shall I ~或Would you like me to do~? Shall I draw the curtains? 请问需要我把窗帘拉上吗？ Shall I setup the router for you? 请问要我为您设置路由器吗？
常用单词
预订reservation [rezə'veɪʃ(ə)n] 公寓apartment[ə'pɑːtm(ə)nt] 接待处reception[rɪ'sepʃ(ə)n] 责任responsibility[rɪˌspɒnsəˈbɪlətɪ] 领班captain ['kæptɪn] 现金cash [kæʃ] 座机telephone ['telɪfəʊn] 楼层floor [flɔː] 大堂lobby ['lɒbɪ] 取消cancel ['kæns(ə)l] 团队group [gruːp] 电视television [ˈtelɪvɪʒn] 视频video ['vɪdɪəʊ] 音频audio ['ɔːdɪəʊ] 无效的invalid [ˈɪnvəlɪd] 修复modify ['mɒdɪfaɪ]
LOGO
Logo here
欢迎词
Welcome to …hotel. 欢迎光临…酒店 We’re glad to see you. 很高兴见到您。
拒绝
I'm sorry, that's not allowed. 对不起，这是不允许的。 No, I'm afraid not.不，恐怕不行。
句型
询问/征询Asking/Inquiring
LOGO
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午餐：11：00—14：00 晚餐：17：00—22：00
Akitaya (Japanese Restaurant)/Level 1 at Building A Special tasting from Japan served at our Akitaya. Lunch Time: 11：00－14：00 Dinner Time: 17：00－22：00
Apologies 致歉与答复
致歉与答复
道歉的答复： That’s all right. 这没什么。 That’s/It’s OK. 没事。 It doesn’t matter. 没关系。 Never mind. 不要紧，没关系。 Let’s forget it./Forget about it./Forget it. 算了吧！
酒店英语 Hotel English
人员：孔青香
内容 Items
PART 01 Hotel facilities 酒店设施 PART 02 Reservation 客房预订 PART 03 Check-in 入住登记 PART 04 Check –out 退房登记 PART 05 Room Service送餐服务
内容 Items
PART 06 Laundry Service洗衣服务 PART 07 Receiving the Diners 餐厅迎宾 PART 08 Ordering service 点餐服务 PART 09 Complaint handling 投诉处理
01
Hotel facilities 酒店设施
问候与欢迎
情景1：
当国外客人来到大门前/前台时……
1. Hello, sir! Welcome!
先生您好，欢迎！
2. Good afternoon, sir! Welcome to o ur Hotel/our hotel!
下午好先生，欢迎光临我们的酒店！
3. Good evening, Ms. Nice to meet you in our hotel. May I help you?
测一测：请说出一下句子的中文意思
1.It’s free of charge to use the sauna, In-door swimming pool and Gym on the 5th floor…
在酒店五楼可为您提供免费的桑拿、游泳池、健身房。
测一测：请说出一下句子的中文意思
2.Business center is on the 3rd floor; offering the internet/bus-ticket/airline-ticket service.
Direction 指路与带领
指路与带领
1. …在哪里？Where is/Where’s…? 2. 卫生间/洗手间 toilet/restroom/washroom/water closet 3. 角落Corner 4. 左/右转Turn left/right 5. 楼层／地面Floor 一／二／三…楼First/second/third floor1st/2nd/3rd/4th… 6. （从）…下来Get off 7. 电梯Elevator/lift
Direction 指路与带领
美式/英式 一楼 First Floor /Ground Floor 二楼 Second Floor /First Floor 三楼 Third Floor /Second Floor 四楼 Fourth Floor /Third Floor 五楼 Fifth Floor /Fourth Floor 六楼 Sixth Floor /Fifth Floor 只讲楼层的话, 美语是 story
谢谢你的帮助 I’m very grateful to you
非常感谢您
LOGO
Thanks 感谢与回答
感谢的应答：
You are welcome . /Welcome! 不用谢
My pleasure./With pleasure. 乐意效劳
Don’t mention it. 何足挂齿
It’s very kind of you./You are so kind.您真客气
Thanks 感谢与回答
情景3：当国外客人向你表示感 谢，要懂得接受他的谢意…… 客人：Thank you! (Thanks a lot!) 回答：My pleasure! 我 的 荣 幸 或 : Yo u ’ r e welcome!不客气
PUT CREATIVE TITLE RIGHT HERE Impressive picture and creative
问：Did you have a reservation with us? /Did you make a reservation, please?您有预订吗？ 客人： No, I just arrived in this place. 没有，我刚到这里。 回答：We have single rooms, double rooms, suites and luxury suites in our hotel. 我们有单间、双人间、套间和豪华套间。 What kind of room would you like/prefer? A single room or a double room? 您需要哪种房间？单人房还是双人房？ 客人： I want a single room with window.单人间，有窗户 回答：I’m sorry, we don’t have any single rooms left/all single rooms have been booked, would you like a double room? 对不起，我们没有单间了，双人间可以吗？ 客人：Yes, please. 可以。
酒店商务中心在三楼，可为您提供上网、巴士票、机票等服务。
02 指 路 与 带 领 Direction
Direction 指路与带领
指路与带领
Follow me, please. 请跟随我来。 This way, please. 这边请。
It’s over there. 在那边。（用手指明方向） Walk straight ahead. 一直往前走。 Turn left/right. 往左/右转。 Go upstairs/downstairs. 上/下楼。
•What is the price/rate? •How much?
服务设施 Services and Facilities
无烟客房 Non-smoking Floor 特色枕 Special Pillow Provision 叫醒服务 Wake-up Service 24小时客房送餐服务 24-hour Room Service 干洗及熨烫Dry-Cleaning and Pressing Service 小件物品租借 Lend-lease Service 委托代办 Concierge 贵重物品保管箱服务 Valuables Safe Deposit Service 旅游代办导游服务 Tourist Guides Service 接机服务 Pick-up Service 擦鞋服务 Shoeshine Service 花艺制作服务 Flower Decoration Service 礼品店和国际品牌服饰店 Shopping Center
02 感 谢 与 回 答 Thanks
Thanks 感谢与回答
Thank you (so/verymuch). 谢谢您（非常感谢）
Thanks a lot.多谢 Thank you for coming
谢谢您的光临 Thank you for staying in our
hotel. 感谢您在我们饭店下榻 Thanks for your help
晚上好小姐，欢迎光临，请问我能为您服务吗？
酒店设施 Facilities
香熏SPA（桑拿中心Sauna ）
酒店设施 Facilities
足浴中心 Foot Massage Center
马杀鸡是指推拿按摩，也称为马萨基，该词汇来 源于日本语マッサージ（ma sa ji)，而该日本语 的发音又来自于英文单词“massage [mə'sɑ:ʒ]” 的音译。
酒店设施 Facilities
Chinese restaurants
western restaurants
酒店设施 Facilities
礼品店和国际品牌服饰店 Shopping Center 商务服务 Business Center 健身中心Fitness Center/A Gym 室内温控游泳池 Indoor Swimming Pool 桑拿中心与足浴中心 Sauna & Foot Massage Center/Spa 美容沙龙 Beauty Salon 自动取款机 ATM 大型停车场 Spacious Parking Lot
Check in 入住
入住
1. 多久……How long… 2. 多少……How many… 3. 待／留／保持Stay 4. 计划plan 5. 期望／想做……Expect 6. 等待Wait Wait a moment/second/minute. 稍等一下
Check in 入住
情景4: 询问是否有预订……
Greeting 问候与欢迎
Nice to meet you again.很高兴再次见到您。 Have a good rest. 祝您休息好！
问候与欢迎
ADD YOUR TITLE
HERE
Good morning. (用于中午以前) Good evening. (用于下午六点过后) Hello/Hi! 您好！ How are you? 您好吗？ Glad/nice to meet you. 见到您很高兴。 Welcome to our hotel. 欢迎到我们的酒店来！