车站客运相关岗位作业流程

车站客运相关岗位作业流程
英文回答：
Station Passenger Transport Related Post Operation Flow.
Station Operation.
Pre-arrival procedures:
Prepare the station for incoming trains by
ensuring the platform is clear, safe, and accessible.
Communicate with train crew to coordinate arrival and departure times.
Provide information to passengers about train schedules, platform assignments, and other relevant details.
Train arrival and departure:
Assist passengers with boarding and disembarking trains.
Monitor passenger flow and ensure orderly and efficient movement.
Check tickets and validate travel documents.
Post-departure procedures:
Clean and secure the platform, ensuring it is ready for the next train.
Provide assistance to passengers with luggage, directions, and other necessary services.
Customer Service.
Information desk:
Provide general information about train schedules, fares, and station services.
Assist passengers with ticket purchases, reservations, and other inquiries.
Lost and found:
Manage the collection, storage, and return of lost items.
Assist passengers in locating and reclaiming lost property.
Passenger assistance:
Provide support to passengers with disabilities, elderly passengers, and families with young children.
Offer guidance and assistance with accessibility features and special services.
Safety and Security.
Passenger screening:
Conduct security checks on passengers and their luggage in accordance with established protocols.
Use metal detectors, X-ray machines, and other screening equipment to identify potential threats.
Emergency response:
Train station staff are responsible for responding to a wide range of emergencies, including medical emergencies, security incidents, and natural disasters.
They are equipped with first-aid training, communication equipment, and emergency response protocols to ensure passenger safety.
Surveillance and monitoring:
Train stations utilize surveillance cameras, security patrols, and other monitoring systems to deter
crime and ensure the safety of passengers and staff.
Other Related Duties.
Fare collection:
Collect and process passenger fares using ticket machines, turnstiles, or other fare collection systems.
Station maintenance:
Maintain the cleanliness, security, and functionality of the station facilities, including platforms, restrooms, and waiting areas.
Train scheduling and operations:
Collaborate with train operators to ensure
efficient train scheduling and operations.
Monitor train progress, delays, and disruptions to keep passengers informed.
中文回答：
车站客运相关岗位作业流程。

车站运营。

进站前准备：
根据计划，为到站列车做好准备，保证站台畅通、安全、易于进出。

与列车乘务组沟通，协调列车进出站时间。

向旅客提供列车时刻表、站台号等相关信息。

列车进出站：
协助旅客上下车。

监控旅客流量，保证有序、快速地上车出行。

验票、验证乘车凭证。

离站后操作：
清理并做好站台的安全检查，确保下一班列车能够正常进站。

为旅客提供行李搬运、指路等必要的服务。

客服服务。

咨询台：
提供列车时刻表、票价、车站服务等基本信息。

协助旅客购买车票、预订车票以及答疑。

失物招领：
管理遗失物品的收集、保管、归还。

帮助旅客找寻、领回遗失物品。

旅客帮助：
为残疾旅客、老年旅客、携儿童出行的旅客提供帮助。

为旅客提供无障碍设施及特殊服务的指引和帮助。

安全保障。

旅客安检：
按照规定对旅客及其行李进行安全检查。

使用金属探测器、X射线检查仪等安检设备，识别潜在威胁。

应急响应：
车站工作人员负责应对各种突发事件，包括医疗急救、治
安事件、自然灾害等。

他们接受过救护培训、配备了通讯设备以及应急响应程序，
以确保旅客安全。

巡逻、监控：
车站利用监控摄像头、巡逻保安及其他监控系统，预防犯罪，确保旅客和工作人员安全。

其他相关工作。

售票：
通过售票机、闸机等售票系统收取、处理旅客票款。

车站维护：
维护车站设施的清洁、安全和使用，包括站台、卫生间、候车厅等。

列车调度与运营：
与列车运营方合作，确保列车调度与运营的顺畅。

监控行车情况、延误和故障，向旅客及时提供信息。