初级酒店英语
酒店基础英语
酒店基础英语酒店基础英语酒店基础英语（一）1、您好。
How do you do.2、您好吗？How are you?3、见到您真高兴。
Nice to meet you.4、早上（下午、晚上）好。
Good morning, (afternoon, evening). 酒店基础英语-欢迎语 Welcomes5、欢迎光临**宾馆。
Welcome to ** hotel.6、欢迎入住我们酒店。
Welcome to stay in our hotel.7、欢迎您来这里用餐。
Welcome to have your meals here.8、希望您住店愉快。
Hope you’ll enjoy your staying here.9、欢迎您到我们餐厅来。
Welcome to our restaurant.酒店基础英语（二）酒店基础英语-答谢语 Thanks10、非常感谢。
Thank you very much.11、感谢您的到来。
Thanks for your coming.12、多谢。
Thanks a lot.13、您太客气了。
It’s very kind of you.14、您的心地真好。
Thank you for your kindness.15、感谢您的建议。
Thank you for your suggestion.16、感谢您的合作。
Thank you for your cooperation.17、感谢您入住我们酒店。
Thank you for staying our hotel.18、感谢您的夸奖。
Thank you for your praise.19、我真不知道要怎样感谢您才好。
I don’t know how I can thank you enough.20、我真是感谢您。
I do appreciate your help.21、花费您宝贵的时间了。
I appreciate your precious time.22、一点也不。
酒店常用英语术语
酒店英语缩略术语General 一般GM General Manager总经理DGM Deputy General Manager副总经理DO Director of Operations 营运总监（相当于住店经理）RM Resident Manager驻店经理DBD Director of Business Department 发展总监（相当于销售总监）FC Finance Controller财务总监DHR Director of Human Resource人力资源总监HOD Manager of Department部门经理MOD Manager on Duty值班经理FOM Front Office Manager前厅部经理AFOM Acting Front Office Manager前厅部副经理GSC Guest Service Center (Manager) 大堂副理（希尔顿）（一般：Assistant Manager,Duty Manager）GSM Guest Service Manager客服经理GST Guest 客人RDM Rooms Division Manager客房经理DOR Director of Rooms 房务总监SALT Satisfactory And Loyalty Tracking 满意度和忠诚度调查（HILTON）GSTS Guest Satisfaction Tracking System 宾客意见调查系统（IHG）ESPS Employee Satisfaction Pulse Survey 员工满意度调查TQM Total Quality Management 全面质量管理SOP Standard Operating Procedures 标准经营程序QES Quality Evaluation System 质量评估系统Finance 财务POM* Propriety of MaintenanceIBFC*Income Before Fixed Cost，固定费用前收益，相当于以前的GOPEBITDA*希尔顿税前利润。
酒店英语
每日清洁Daily Cleaning
楼层服务台Floor Counter
日租Day Rate
楼层督导员Floor Supervisor
日租房Day Use
文件夹Folder(Stationary Holder)
豪华酒店Deluxe Hotel
帐单Folio(Bill)
空调Aircondition
中国国际旅行社（国旅）CITS
(China International Travel Service)
婴儿床Baby Cot
中国旅行社（中旅）CTS (China Travel Service)
保姆Baby Sitter
街帐/外客帐City Ledger
行李房Baggage Room
FRONT OFFICE TERMINOLOGY
酒店英语(Foxhis Kendy)
多用插头Adaptor
自助餐厅Cafeteria
相邻房间Adjoining Room
取消（订房）Cancellation
预付订金Advanced Deposit (Paid In Advance)
地毯Carpet
航空信戳Airmail Sticker
急救箱First Aid Box
对照/比较Comparison
一流酒店First Class Hotel
磁性钥匙Cor Key
散客F.I.T ( Free Individual Traveller)
总工程师Chief Engineer
航班误时Flight Delay
值班工程师Duty Engineer
国际直拨长途电话IDD(International Direct Call)
酒店英语初级培训教材
Could you fill out the form, please?
请您填写这张表格好吗？
Could you write that down, please? 请您写下来好吗？ Could you hold the line, please? 请不要挂电话好吗？
询问客人的喜好或是做什么时，可使用Would you ~
沈达江海大酒店
日常服务英语培训
一、疑问句基本句式
在正式的英语表现里，疑问基本句型可分为下列四种：
1. May I ~
2. Could you ~ 3. Would you ~ 4. Shall I ~? 只要理解这四种基本的句型，我们就可以处理大部分业务上的 状况。
当自己要做什么事时，就使用May I ~
Thank you for staying with us.
谢谢光临。
当难以理解客人的话语时
当客人的英语难以理解时。面对客人的疑问，不要只是一味地 傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑 问，或是先向对方说“Just a moment, please.”, 然后请求 他人协助。 Pardon? 对不起？ Pardon me? 对不起？
三、回答语
一般性的回答
I see, sir.
我明白了，先生。
Certainly, sir.
好的/当然，先生。
请对方再等一会儿
Just a moment, please.
请稍等。
Thank you for waiting. 您久等了，先生。 I am very sorry to have kept you waiting. 很抱歉让您久等了。 Could you wait a little longer, please? 请您稍候好吗？
酒店英语
酒店英语酒店分类：1.按地理位置分：Downtown hotelResort hotelSuburban hotelMotelAirport hotel2.按等级分：Boutique hotel 主题酒店Luxury / deluxe hotel 豪华酒店（5星）Upscale hotel 高档酒店（4星）Mid-tier hotel and motel 中档酒店（3星）Economy / limited service~经济酒店（2星）3.按房间类型分：All-suite hotel 全套房酒店Extended-stay properties / apartment hotel 公寓式酒店Resorts and time-share properties 度假/分时酒店Inns 旅馆Casino hotel 赌场酒店Cruise ships 海上游艇/内河游船酒店部门：Office 前厅客房部and Beverage department 餐饮部& Marketing Department 销售部Department 会计部or Maintenance ~ 工程部Department 保安部Resources Department 人力资源部前厅部门：Desk 前台门童Center 商务中心接线班交通服务便利店Manager or Assistant Manager大堂经理客房部：地面清洁洗衣服务小冰箱and Found 失物招领Club/Fitness Center 健身中心Service (Night Card) 开床服务[If DND(请勿打扰), leave the Privacy Card]Keys and Master Key掌管钥匙[MKA (紧急万能钥匙);MKB (总万能钥匙); Area Master Key (区域万能钥匙);the Floor Master Key ( 楼层万能钥匙)]酒店房型：：1 bed单人间：2 single beds 双人间：1 bed for 2 大床房for single：2 beds for 1: 3 single beds 三人间quad：4 beds for a family 家庭间junior suite：an area 套间bed：a roll-way bed 加床酒店房态：占用赠送/免费续房打扫中未过夜（已付帐）未结账/逃单离店/退房checkout 延时退房转账授权书：Room No 512 hereby authorize XXX hotel to charge / transfer All expensesSpecified expenses such as花费明细room charge onlyfood & beverage onlylaundry & valet onlymini-bar items onlytelephone charge onlyothersincurred byof Room No.of Room No.into my account.I will be responsible for the expenses incurred by the above guests. Date and Time Guest Signature门童服务：concierge staff：a guest at airport, train station, passenger harbour or bus terminal送客 the car door for a guest开车门and close the door 开门咨询rental service 租车tickets such as theater, sports events etc.掌管影院、赛事门票storage etc.寄存行李。
酒店英语单词
◆Baby-sitting service◆Dealing with emergency◆Asking for a doctor◆ A morning call◆Safety box service◆Lost and found◆Baby-sitter◆Well-educated◆Reliable◆Sign the confirmation◆Slip◆bleed’◆Pinch◆Activation pin◆Activate◆concussion◆fracture◆stomachache◆minor◆sleeping pills◆plasters◆bandages◆painkiller◆aspirin◆insomnia◆stroke◆heart attack◆diabetes◆ankle sprain◆muscle strain◆acute bronchitis◆cut fingers◆hand plane◆standard room SR 标准客房◆double room DR 大床房◆twin room TR 两个单人床房◆ single room SR 单人房◆ suite room 套间◆connecting room 联通房◆lake-view room 湖景房◆garden-view room 园景房◆ hill-view room 山景房◆sea-view room 海景房◆harbor-view room 港景房◆street-view 街景房◆corner room 角房◆inside room 内景房◆outside room 外景房◆ executive Housekeeper 行政管家◆floor Supervisor 楼层领班◆ room Attendant 客房服务员◆visitor 访客 VIP(very important person) 重要人物◆ bill 账单 satisfaction 满意◆service 服务 tourist 游客◆tourist industry 旅游业◆value 价值 full house 客满◆hotel 旅馆 housekeeping 客房部◆curtain 窗帘 clothes—hanger 衣架◆pillow 枕头 pillow case 枕袋◆ quilt 被子 blanket 毛毯◆extra bed 加床 hard mattress 硬床垫◆soft mattress 软床垫 laundry list 洗衣单◆ laundry bag 洗衣袋 sewing kit 针线包◆towel 毛巾 shampoo 洗发水◆conditioner 护发素 toothbrush 牙刷◆toothpaste 牙膏 soap 香皂 tissues 面巾纸◆toilet paper 卫生纸 comb 梳子◆bath tub 浴缸 bath towel 浴巾◆face towel 小方巾 bath mat 地巾◆shower cap 浴帽 bath robe 浴袍◆hairdryer 吹风机 tap 水龙头◆coffee table 茶几 bed－head 床头◆electric kettle 电热水壶◆slippers 拖鞋 folder 文具盒◆writing paper 信纸 envelope 信封◆ wardrobe 衣柜 mirror 镜子◆vanity/dressing table 梳妆台◆drawer 抽屉 bed cover 床罩◆sheet 床单 luggage 行李◆do not disturb 请勿打扰◆light bulb 电灯泡 breakfast card 早餐卡◆ashtray 烟灰缸 matches 火柴◆tea 茶 coffee 咖啡◆shoes board 鞋拔子 iron 熨斗◆ironing board 熨衣板 floor lamp 落地灯◆table light 台灯 adapter 插头◆extension code 接线板◆transformer 变压器 chair 椅子◆trolley 工作车 mineral water 矿泉水◆door knob 门把手 nuts 果仁◆switch board 控制板 safety box 保险箱◆bedside table 床头柜 door bell 门铃◆living room 客厅 king size bed 双人床◆TV remote control 电视遥控器◆rubbish bin 垃圾桶 flash light 手电筒◆ key hole 取电器 wall lamp 壁灯◆bed room 卧室 twin beds 单人床◆data line 数据线 peep hole 门镜猫眼◆lamp shade 灯杆 quilt cover 被罩◆no smoking card 请勿吸烟卡 bed skirting 床裙◆fax form 传真纸 scissors 剪刀◆shoe basket 鞋筐◆door stopper 门堵ceiling 天花板◆toilet bowl 马桶 alarm clock 闹钟◆wall picture 挂画ball pen 圆珠笔◆shoe shine mitt/paper 擦鞋布◆ razor /shaver 剃须刀◆candy bottle 糖果盅◆safety chain 安全链◆bathroom scale 体重秤◆tray 托盘 telephone 电话◆mini bar 小酒吧 cotton ball 棉球◆shower head 喷头 tissue paper box 面布纸盒◆note pad 便签 door handle 门把手◆sanitary bag 卫生袋 coaster 杯垫◆air－conditioner 空调 refrigerator 冰箱◆plant 植物 rubber mat 防滑垫◆hook 挂衣钩 vase 花瓶 shower cap 浴帽◆shower curtains 浴帘 wash Basin 面盆◆bed pad 白拍 bed head board 床头板◆shopping bag 购物袋 sheer curtain 纱帘◆key insert 取电器 lock 门锁 sill 窗台◆pot 冷水壶 soap dish 皂碟◆ clothes brush 衣刷 towel rail 毛巾架◆wall paper 墙纸 arm chair 扶手椅◆cup 茶杯 mug 口杯。
酒店初级英语情景对话
酒店初级英语情景对话一、房务部（前厅）1、Making a Reservation 预订客房Reservationist(R): Good afternoon. What can I do for you下午好，我能帮您什么吗Client (C) : Good afternoon. I’m calling from Beijing Foreign Trade Company. Is it possible for me to have a suite下午好，这里是北京外贸公司，我想订一间套房，有吗R: Certainly, can you give me your name please, sir|有的，先生，可以告诉我您的名字吗C: West, W-E-S-T.R: Thank you, Mr. West. But by the way, how long will you stay here谢谢，WEST先生。
请问你要住多久呢C: I’ll stay here for quite a long time.我将会住很长一段时间的。
R: I’m glad you will be staying at our hotel for a long time.很高兴你将会在我们酒店长住。
；C: How much is the suite, please请问套房多少钱呢R: Your suite is 320 yuan (RMB) per day.您订的套房一天是320元。
C: Does that include attendance有包括服务费吗R:Three hundred and twenty yuan a day, service included.320元一天，包含服务费。
#C: Meals included餐费有包含在内吗R: Meals are extra, not included.餐费是另外算的，不包含在内。
酒店英语
酒店英语酒店分类：1.按地理位置分：Downtown hotelResort hotelSuburban hotelMotelAirport hotel2.按等级分：Boutique hotel 主题酒店Luxury / deluxe hotel 豪华酒店（5星）Upscale hotel 高档酒店（4星）Mid-tier hotel and motel 中档酒店（3星）Economy / limited service~经济酒店（2星）3.按房间类型分：All-suite hotel 全套房酒店Extended-stay properties / apartment hotel 公寓式酒店Resorts and time-share properties 度假/分时酒店Inns 旅馆Casino hotel 赌场酒店Cruise ships 海上游艇/内河游船酒店部门：1.Front Office 前厅2.Housekeeping 客房部3.Food and Beverage department 餐饮部4.Sales & Marketing Department 销售部5.Accounting Department 会计部6.Engineering or Maintenance ~ 工程部7.Security Department 保安部8.Human Resources Department 人力资源部前厅部门：1.Front Desk 前台2.Concierge 门童3.Business Center 商务中心4.PABX 接线班5.Transportation 交通服务6.Kiosk 便利店7.Duty Manager or Assistant Manager大堂经理客房部：1.Floor 地面清洁undry 洗衣服务3.Mini-bar 小冰箱4.Lost and Found 失物招领5.Health Club/Fitness Center 健身中心6.Turn-down Service (Night Card) 开床服务[If DND(请勿打扰), leave the Privacy Card]7.Controlling Keys and Master Key掌管钥匙[MKA (紧急万能钥匙);MKB (总万能钥匙); Area Master Key (区域万能钥匙);the Floor Master Key ( 楼层万能钥匙)]酒店房型：1.Single：1 bed单人间2.Twin：2 single beds 双人间3.Double：1 bed for 2 大床房4.Double for single：2 beds for 15.Triple: 3 single beds 三人间6.Family/quad：4 beds for a family 家庭间7.Suite/junior suite：an area 套间8.Extra bed：a roll-way bed 加床酒店房态：1.Occupied 占用plimentary 赠送/免费3.Stayover 续房4.On-change 打扫中5.Sleep-out 未过夜（已付帐）6.Skipper 未结账/逃单7.Checkout 离店/退房te checkout 延时退房转账授权书：Room No 512 hereby authorize XXX hotel to charge / transferAll expensesSpecified expenses such as花费明细room charge onlyfood & beverage onlylaundry & valet onlymini-bar items onlytelephone charge onlyothersincurred byof Room No.of Room No.into my account.I will be responsible for the expenses incurred by the above guests.Date and Time Guest Signature门童服务：concierge staff：1.Pick-up a guest at airport, train station, passenger harbour or bus terminal送客2.Open the car door for a guest开车门3.Open and close the door 开门4.Inquiry 咨询5.Car rental service 租车6.Handle tickets such as theater, sports events etc.掌管影院、赛事门票7.Luggage storage etc.寄存行李。
酒店英语词汇大全
酒店英语词汇大全酒店英语是旅游业和酒店管理中必须掌握的一项技能，无论是酒店工作人员还是游客，都需要掌握一些基本的酒店英语词汇。
下面是一些酒店英语词汇的例子。
房间•Room（房间）•Suite（套房）•Single room（单人房间）•Double room（双人房间）•Twin room（双床房间）•Queen-size bed（大床）•King-size bed（特大床）•Extra bed（加床）•Pillow（枕头）•Bedding（床上用品）•Wardrobe（衣柜）•Hanger（衣架）•Desk（写字台）•Chair（椅子）•Lamp（台灯）•Telephone（电话）•Television（电视机）•Remote control（遥控器）•Air conditioning（空调）酒店服务•Reception（前台）•Receptionist（前台服务员）•Lobby（大厅）•Concierge（门房）•Housekeeping（客房服务）•Room service（客房送餐服务）•Bellboy（行李员）•Porter（门童）•Doorman（门卫）•Reservation（预订）•Check-in（入住）•Check-out（退房）•Key card（房卡）•Safe（保险箱）•Elevator（电梯）酒店设施•Restaurant（餐厅）•Bar（酒吧）•Swimming pool（游泳池）•Fitness center（健身房）•Massage（按摩）•Spa（水疗）•Sauna（桑拿）•Hot tub（热水浴缸）•Business center（商务中心）•Conference room（会议室）管理•Manager（经理）•Staff（工作人员）•Employee（员工）•Shift（班次）•Schedule（日程）•Training（培训）•Evaluation（评估）•Complaint（投诉）•Solution（解决方案）•Policy（政策）常用表达•Can I help you?（您需要帮忙吗？）•What’s your room number?（您的房间号码是多少？）•What’s the Wi-Fi password?（Wi-Fi密码是什么？）•Could you bring some extra towels?（请帮忙送些毛巾好吗？）•Is there a wake-up call service?（酒店有叫醒服务吗？）•I want to check out.（我要退房。
酒店英语词汇（前厅、客房、餐饮）
酒店英语词汇大全information desk 问讯处reception office 接待室hotel register 旅客登记簿registration form 登记表newsstand 售报处postal service 邮局服务处shop 小卖部bar 酒吧间lounge 休息厅roof garden 屋顶花园billiard-room 球房dining-room, dining hall 餐厅cloak-room 行李房/存衣处basement 地下室boutique 精品商场lobby lounge 大堂吧executive lounge 行政酒廊cellar 地窖broom closet 杂物室room number 房间号码room key 房间钥匙suite 一套房间single room 单人房间double room 双人房间sitting-room, living-room 起居室lock 锁door knob; Door handle 门把door knocker 门环safety door hook 安全钩sofa, settee 长沙发sectional sofa 拼合沙发easy chair 安乐椅armchair 扶手椅wicker chair 藤椅folding chair 叠椅swivel chair 转椅rocking chair 摇椅stool 凳子bench 条凳tea table; end table 茶几tea trolley 活动茶几night table/stand 床头柜hanger 挂钩wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯spring 弹簧desk 书桌bookcase 书橱bookshelf 书架cabinet 橱柜wardrobe 衣柜round table 圆桌writing desk 写字台drawer 抽屉luggage rack 行李架dresser mirror 梳妆镜built-in wardrobe, closet 壁橱chest of drawers 五斗橱screen 屏风hat rack 帽架rug 小地毯carpet 大地毯floor 楼层，地板carpentry (总称)木器bedclothes 床上用品folding bed 折叠床sofa bed 沙发床single bed 单人床double bed 双人床twin beds 成对床cot 小孩床camp bed 行军床bed frame 床架mattress 床垫bed pad 床软垫cushion 靠垫，垫子/床垫mat 席quilt 被子blanket 毯子sheet 床单bedspread 床罩cotton terry blanket 毛巾被pillow 枕头pillowcase 枕套bedding 被褥toilet roll, toilet paper 卫生纸perfume 香水toilet tissue 卫生纸good-night towel 晚安巾towel rail, towel rack 毛巾架towel 毛巾face towel 面巾bath towel 浴巾bathrobe 浴袍evening gown 睡袍lady’s sanitary 女士卫生袋shower cap 淋浴帽nail file 指甲挫razor 剃须刀comb 梳子bath foam 沐浴露cosmetics 化妆品detergent 清洁剂clothes-line 晾衣绳sponge 海绵soap 香皂soap dish 皂托tooth paste 牙膏tooth powder 牙粉tooth brush 牙刷bathroom 浴室bath tub 浴盆tap; faucet 水龙头shower nozzle 喷头shower bath, shower 淋浴dressing table 梳妆台mirror 镜子washbasin 洗脸盆toilet, lavatory, washroom 卫生间water closet, W.C. 厕所；抽水马桶toilet pot; toilet bowl 马桶men's room 男盥洗室ladies' room 女盥洗室plunger 橡皮塞子toilet water tank cover 马桶水箱盖toilet board 马桶坐板toilet seat 马桶盖Vase 花瓶bathroom scales 浴室称bath mat 花洒浴室防滑垫running water 自来水transom, transom window 气窗curtain 窗帘drapes 挂帘balcony 阳台sash window 上下开关窗shutters 百叶窗Venetian blind 百叶窗帘shower curtain and rod 淋浴帘和架lace curtain 挑花窗帘windowsill 窗台rubbish bin 垃极桶waste-paper basket 废纸篓air-conditioned 有空调设备的radiator 暖气片central heating 暖气ashtray 烟灰碟smoking set 烟具match 火柴electric fan 电扇chandelier, pendant lamp 吊灯swag lamp; pendant light 吊灯socket; bulb holder 灯口fluorescent lamp 日光灯desk lamp 台灯bedside lamp 床头灯floor/standard lamp 落地灯wall lamp 壁灯lampshade/smoke bell 灯罩bulb holder 灯头bulb 灯泡screw-type bulb 罗口灯泡bayonet-type bulb 卡口灯泡frosted bulb 磨砂灯泡opal bulb, opaque bulb 乳白灯泡switch 开关socket 插座electric humidifier 湿度调节器plug 插头night stand lamp 床头柜灯dresser lamp 梳妆灯ceiling lamp 天花板吊灯end table lamp 茶几灯fuse wire 保险丝refrigerator 电冰箱temperature adjuster 气温调节制panel 床头柜电钮板door-mat 门前的擦鞋棕垫mosquito incense 蚊香electric kettle 电热水壶ball pen 原珠笔wallcovering 墙纸TV remove control 电视摇控器remote control holder 摇控架Two-pin socket 两相插座Three-pin socket 三相插座transformer 变压器shower head 淋浴喷头rotary floor scrubber 洗地机wet vacuums 吸水机thermometer 温度计thermos 热水瓶video cassette recorder 录像机electric iron 电熨斗iron board 熨斗板trousers press 电热熨裤机rubber glovers 防护手套fire escape plan 走火图gas mask 防毒面具voltage 电压laundry bag 洗衣袋cloth brush 衣刷peg, hook 衣钩hanger; clothes hanger 衣架hat rack 衣帽架shoe polishing 擦鞋服务shine paper 擦鞋纸shoe lifter/shoehorn 鞋拔stain 污迹underpants 内裤sweater 毛衣woolen fabrics 毛料织品tie 领带mend 修补stitch 缝补sewing kit 针线包manager 经理attendant 服务员desk clerk 值班服务员waiter （餐厅）服务员waitress （餐厅）女服务员rent 租金bill 账单Management 经营、管理market price 市价cashier's desk 兑换处coin 硬币check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房…per thousand 千分之… spare (形)多余的postpone (动)延期cancel (动)取消traveler’s cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 大厅identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房…per cent 百分之…accounting desk 帐务处cash (动)兑换keep (动)保留、保存escalator 自动楼梯ground floor ( 英)底，层，一楼first floor (英)二楼，(美)一楼second floor (英)三楼，(美)二楼reasonable (形)合理的bank draft 汇票accept (动)接受fill in the form 填表procedure fee/handling charge手续费cold and hot water taps 冷热自来水龙头central air-conditioning system 中央空调系统sprinkle-nozzle, (shower) nozzle 喷头住宿登记常用master folio 旅行社代号over-booking 超额预订Occupancy 开房率Forecast 预报Expected 预计Arrival 到达Departure 离开Carrier 交通工具method of payment 付款方式status 情况firm/company 公司treatment 待遇room type 房间种类agent 代理Guarantee 保证waiting list 候补名单room rate 房价special rate 特价rack rate 对外价net rate 净价record 记录surcharge 服务费prepaid 预付government tax 政府税group 团队advance deposit 押金booking 订房amendment 更改package 小包价vacancy 空房pick up 接机available 可售房间cancellation 取消guest history 客人资料cooperate 合作hotel representative 酒店代表shuttle bus 穿梭巴士transportation 运输remar 备注delay 延误black list 黑名单registration form 登记表no-smoking floor 非吸烟楼层adjoining room 相邻房connecting room 连通房extra bed 加床rollaway bed 折叠床voucher 入住凭据stay over 续住discount 折扣nationality 国籍permanent address 永久地址credit card 信用卡signature 签名valid 有效的house use 内部使用day use 半天租房contract rate 合同价late check out 延迟退房up-selling 推销高价房room status 房态commission 佣金room assignment 房间分配rooming list 分房名单safety deposit box 保险箱night audit 夜核skipper 逃帐者low/should/peak season 淡/平/旺季post card 明信片sight-seeing 观光city tour 市内游object of stay 停留事由zip code 邮编souvenir 纪念品minimum charge 最低消费rate sheets/tariff 价目表high risk 欠帐多的客人COMP(complimentary) 免费Service passport 公务护照P.I.A.(pay in cash) 已预付Identification card 身份证Business travel 公务旅行Private travel 私人旅行Authorization 预授权Visa 签证Exit visa 出境签证Transit visa 过境签证Residence visa 居留签证Travel permit 旅行证Health certificate 健康证书On duty 值班Off duty 下班Entry visa 入境签证Yellow book 黄皮书Quarantine 检疫C.I.A.(cash in advance) 预付Embassy 大使馆Consulate 领事馆A.S.A.P.（as soon as possible）尽早C.O.D.(cash payment on departure) 离店时现付D.N.A.(do not arrive) 客人未到F.I.T.(foreign individual traveler) 外国散客O.O.O.(out of order) 次序颠倒O.N.O.(one night only) 只住一夜S.O.P.(standard operation produce) 标准办理手续Letter of introduction; letter of recommendation 介绍信Inoculation against (cholera, typhoid, paratyphoid) 预防（霍乱、伤寒、副伤寒）Go through the procedure (formalities) 办手续Passport diplomatic passport 外交护照Vaccination certificate 种痘证书Quarantine station (office) 检疫站Visa section of public security bureau 公安局签证科Foreign affairs police 外事警办公用品typewriter 打字机typing paper 打字纸carbon paper 复写纸thermo-paper 热敏纸stationery 文具用品letter paper 信笺envelope 信封note book 记事本memo pad 便条薄log book 交班薄paper clip 曲别针safety-pin 安全别针duplioating machine 复印机photocopying 影印机printing/printer 打印/打印机telecommunication 电信hard disk 硬盘soft disk 软盘business/visit card 名片stapler 钉书机scotch tape 透明胶conference room 会议室secretarial service 秘书服务translation 翻译brochure/booklet 小册子equipment rental 设备出租slide 幻灯片overhead projector 投影仪binding 装订newspaper rod 报纸夹internet 互联网website 网站daily sales report 营业日报表rate of room occupancy 住房率remotion memorizer 移动存储器room reservation forecast 订房预测（分析）room reservation report 订房报告表行李部常用词汇bell service 行李房luggage store-room 行李寄存处trunk dock 行李装卸处baggage cart 行李车label ; tab 行李标签hotel sticker 酒店标签small baggage (luggage) 小行李brief case 公事包traveling bag 旅行袋hand bag; grip sack 手提包package 包裹small trunk 小箱子suit-case 手提箱cosmetic case;toilet case 梳妆小提箱suit bag 衣服袋carton 纸盒cardboard box 硬纸盒(箱) shoulder bag 背囊(旅行背袋)personal articles 自用物品contraband 违禁物品unaccompanied luggage 不随行物品NO BUMPING; NO SHOOT 切勿投掷NO NOT DROP 切勿坠落NO NOT CRUSH 切勿压挤USE NO HOOKS 勿用手钩FRAGILE 易碎物品CAUTION 小心HANDLE WITH CARE 小心轻放GLASS(WITH CARE) 小心玻璃LIQUID 液体物品INFLAMMABLE ERISHABLE 易燃物品CORROSIVES 易腐物品EXPLOSIVES 爆炸物品strap already broken （束）带已断POISON 毒品KEEP DRY 勿受潮KEEP UPRIGHT 勿倒置DON’T TURN UPSIDE DOWN 切勿倒倾break to pieces 敲碎crush 压碎smash 击碎breakage 破损物already strapped 已捆扎rope already broken 绳已断already baled 已打包ordinary mail 平信express telegram 加快电报special dispatch 专电registered fee 挂号邮资postcard 明信片accompanied luggage; personal luggage 随身行李registered luggage; transported luggage 托运行李预订机、车票days 班期 express train 快车slow train 慢车 compartment 包房dining car 餐车 passenger train 客车luggage van 行李车 regular train 普通列车hard seat(berth) 硬座（卧） soft seat( berth) 软座（卧）sleeper; Sleeping car 卧车 delay by two hours 晚点二小时porterage 搬运费 departure city 出发城市arrival city 到达城市 class of service 等级BW(biweekly) 隔周飞行 Dep (departure) 起飞Arr (arrival) 到达 FLT/N (flight number) 航班号night service 夜航 single ticket 单程票return ticket 来回票 domestic fare 国内票价international fare 国际票价 ticket validity 客票有效期children fare 儿童票价 cancellation fee 取消费excess baggage 超重行李 airport fee 机场费no-show charge 误机费 air-line 航空公司number of stopover 中途经停站数 free baggage allowance 免费行李non-stop flight 中途不着陆飞行 no refund will be granted 不予退款through express(train) 直达列车 special express(train) 特快列车freight car, goods wagon 货车厢 be r t h (u p p er\m i dd l e\l ow e r) 卧铺（上、中、下）occupying a separate seat 单独占一座位reconfirmation of reservation 定座再确认must travel in the company of an adult passenger 需有成人陪伴同行civil aviation administration of china(CAAC) 中国民用航空局总机（OPERATOR）extension number 分机号telephone 电话hold the line 勿挂线area code 区号country code 国家代码collect call 对方付款put through 转电话local call /city call 市话hang up 挂线long distance call 长途电话wake up call/morning call 叫醒服务telephone directory 电话簿can't hear somebody 听不见can't get through 打不通inland telegram 国内电报switchboard 交换台central exchange 电话总局The connection is bad. 听不清operator 电话员house phone 内部电话special line 专线dial a number 拨号码hold the line 别挂电话can't put somebody through 接不通ordinary telegram 普通电话receiver 听筒telephone number 电话号码replace the phone 挂上电话Line, please. 请接外线The line is busy(engaged) 占线call somebody up 打电话给某人IDD(international direct dialing) 国际直拔DDD(domestic direct dialing) 国内直拔operator/switch board/p.b.x. (private branch exchange) 总机节日Valentine’s day 情人节New year’s day 元旦Spring festival 春节The lantern festival 元宵节Easter 复活节Mid-noonday 中秋节National day 国庆节Thanksgiving day 感恩节Christmas eve 平安夜Christmas 圣诞节Labour’s day 劳动节April fool’s day 愚人节水果strawberry 草莓lotus roots 莲藕apple 苹果mango 芒果plum 梅子grapefruit 西柚guava 番石榴longan 龙眼pomelo 柚watermelon 西瓜honey-melon 蜜瓜date 枣子papaya 木瓜cherry 樱桃pear 梨grape 葡萄peach 桃子pineapple 菠萝banana 香蕉lyche 荔枝coconut 椰子部门General Manager’s Office 总经理办公室director of executive office 行政办主任restaurant &kitchen coordinator 餐厅划菜员(F/O) Front Office 前台Training D. 培训部(F/B) Food and Beverage D. 餐饮部(HSKP)Housekeeping 客房部Purchasing D. 采购部Recreation D. 康乐部(ENG) Engineering D. 工程部(SEC)Security D. 保安部Human Resources D. 人力资源部Public Relations D. 公关部Sales D. 销售部Shopping Arcade 商场Financial D. 财务部Staff Canteen 员工食堂Laundry Dep. 洗衣房general manager 总经理executive office 行政办executive secretary 行政办秘书mail clerk 收发员bell captain 行李主管chief operator 电话总机主管information clerk 问讯restaurant supervisor 餐厅主管hostess 餐厅应接员restaurant captain 餐厅开单员kitchen waiter 传菜员executive chef 行政总厨head chef 厨师长cook 炉灶厨师butcher 切配厨师cold kitchen cook 冷盘配菜员chef 西餐厨师bartender 酒吧调酒师baker 面包房操作工pastry cook 点心工steward 餐具管事dishwasher 洗碟工grill chef 厨房烧烤工food hygiene 食品检验员senior supervisor 资深主管floor butler 客房楼面值班员recreation center 康乐中心gymnasium attendant 康乐服务员sauna attendant 桑拿服务员swimming pool attendant游泳池服务员beautician 美容员barber/hair dresser 理发员masseur masseuse 按摩员presser 熨烫工washer 洗涤工delivery boy/mail 客衣收发员sales clerk 销售员financial controller 财务经理chief accountant 财务主管accounting clerk 总帐报表员payable/receivable clerk 往来结算员property control 财产核算员cost control 工资核算员purchasing manager 采购经理food storeroom supervisor食品采保主管food buyer 食品采购员food receiver 食品验收员fresh food store-man 海鲜保管员dry food store-man 食品干货保管员payroll master 劳资员personnel assistant 人事员trainer 培训员staff canteen supervisor员工食堂主管chief security officer 保卫部经理security office 保卫员director of fire center 消防中心主任fireman 消防员guard 门卫patroller 巡逻员chief engineer 工程部经理mechanician 机修工air-conditioning man 空调工lift man 电梯工boilerman 锅炉工key keeper 钥匙工plumber 水电维修工carpetman 地毯墙纸工季节、月份、星期Spring 春天Summer 夏天Autuner 秋天Winter 冬天Monday 星期一Tuesday 星期二Wednesday 星期三Thursday 星期四Friday 星期五Saturday 星期六Sunday 星期天January 一月February 二月March 三月April 四月May 五月June 六月July 七月August 八月September 九月October 十月November 十一月December 十二月常见病症flu(influenza) 流行感冒a shot of 打一针a touch of flu 有些染上流行感冒absorbent cotton 药棉acupuncture 针灸alcohol 酒精anaesthetic 麻醉剂Appendicitis 阑尾炎blood transfusion 输血bowel movements（stool）大便complications 并发症constipation 便秘corpuscle（red/whit）血球diarrhoea 泻肚digestive system 消化系统disinfectant 消毒剂glucose 葡萄糖inoculation 预防注射intravenous injection 静脉注射intra-muscular injection 肌肉注射sulfadiaine 消炎片mercurochrome 红药水patent medicine pills 成药丸retch 恶心twinge 阵痛allergic 医]过敏的, 患过敏症的abscess 脓肿ache 酸痛asphyxiated 窒息body temperature 体温choking 憋气cold fits 阵冷convulsions 痉挛dizzy, vertigo 眩晕dull pain 隐痛fever 发热hacking cough 不断干咳hawking 咳痰hunger 缺氧inertia 无力itching 痒inflammation 充血loss of appetite 食欲不振obstruction 阻塞paralysis 麻痹running nose 流鼻涕sharp pain 剧痛shock 休克sore 一碰就痛stomach-ache 胃痛suffocation 堵闷twitching 发炎anemia 贫血cardiogram 心电图cerebral commotion 脑震荡cramps 抽筋vomit 呕吐stomach trouble 胃病eczema 湿疹dermatosis 皮肤病arthralgia 关节痛back achedislocation 腰疼fracture 骨折disintegration of bones 骨裂arthritis 关节炎alcoholism 酒精中毒food poisoning 食物中毒contraceptive 避孕药alergosis 过敏症doctor’s order 医嘱dose 用量infectious 传染性unire 小便nausea 恶心unconscious 不省人事artery 动脉asthma 哮喘bronchitis 支气管炎insomnia 失眠pink eye 红眼，火眼long-sightedness 远视short-sightedness 近视squint 斜视heart-stroke 中暑anti-epidemic clinic 防疫站denta hospital 牙科医院Hospital of Chinese medicine中医医院Infectious disease hospital 传染病院Institute of oncology 肿瘤研究院maternitas 产科医院special hospital 专科医院tuberculosis hospital 结核医院in-patient department 住院部isolation ward 隔离病房lying-in room 产房observation ward 观察病房Chinese academy of medical science中国医学科学院中国小吃英文表达中式早點Clay oven rolls 烧饼Fried bread stick 油条Fried leek dumplings 韭菜盒Boiled dumplings 水饺Steamed dumplings 蒸饺Steamed buns 馒头Steamed sandwich 割包Rice and vegetable roll 饭团Egg cakes 蛋饼preserved egg 皮蛋Salted duck egg 咸鸭蛋Soybean milk 豆浆饭类Rice porridge 稀饭Plain white rice 白饭Glutinous oil rice 油饭Glutinous rice 糯米饭Braised pork rice 卤肉饭Fried rice with egg 蛋炒饭Sweet potato congee 地瓜粥面类Wonton & noodles 馄饨面Sliced noodles 刀削面Spicy hot noodles 麻辣面Sesame paste noodles 麻酱面Duck with noodles 鴨肉面Eel noodles 鱔魚面Seafood noodles 乌龙面Oyster thin noodles 牡蛎细面Flat noodles 板条Rice noodles 米粉Fried rice noodles 炒米粉Green bean noodle 冬粉汤类Fish ball soup 鱼丸汤Meat ball soup 貢丸汤Egg & vegetable soup 蛋花汤Clams soup 蛤蜊汤Oyster soup 牡蛎汤Seaweed soup 紫菜汤Sweet & sour soup 酸辣汤Wonton soup 馄饨汤Pork intestine soup 猪肠汤Pork thick soup 肉羹汤鱿鱼汤Squid soupSquid thick soup 花枝羹甜点Vegetarian gelatin 爱玉Tomatoes on sticks 糖葫芦Longevity Peaches 长寿桃Glutinous rice sesame balls 芝麻球Hemp flowers 麻花Horse hooves 双胞胎冰类Mein mein ice 绵绵冰Oatmeal ice 麦角冰Sweet potato ice 地瓜冰Red bean with milk ice 紅豆牛奶冰Eight treasures ice 八宝冰Tofu pudding 豆花果汁Sugar cane juice 甘蔗汁Plum juice 酸梅汁Star fruit juice 杨桃汁Herb juice 青草茶点心Oyster omelet 牡蛎煎Stinky tofu (Smelly tofu) 臭豆腐Oily bean curd 油豆腐Spicy hot bean curd 麻辣豆腐Prawn cracker 虾片Shrimp balls 虾球Spring rolls 春卷Chicken rolls 蛋卷Salty rice pudding 碗糕Rice tube pudding 筒仔米糕Red bean cake 红豆糕Bean paste cake 绿豆糕Glutinous rice cakes 糯米糕Fried white radish patty 萝卜糕Taro cake 芋头糕Taiwanese Meatballs 肉圆Pyramid dumplings 水晶饺Rice-meat dumplings 肉丸Dried tofu 豆干其他Angelica duck 当归鸭Betel nut 槟榔Hot pot 火锅Pork , pickled mustard green noodles 榨菜肉丝面外交用或常用缩写H．E．(his excellency) 阁下H．M．（ his majesty）陛下H．R．H．（his royal highness）殿下P．C．（pour condolence）吊唁P．F．（pour feliciter）谨贺P．P．C．（pour prender conge）辞行P．R．（pour remercier）谨谢Begum 贵夫人（印巴称呼）BO…波（对高级军官尊称）P．P．（pour presenter）谨介绍H．I．M．(his imperial majesty) 皇帝陛下R．S．V．P．（repondez s’il vous plait）候复ASAP（as soon as possible）尽快FYI（for your information）谨此通知IRC（internet relay chat ）网上聊天R AND R（rest and relaxation）放松休息Burmese styles 缅甸称呼His Excellency Mr. Prime Minister and Mrs 总理阁下和夫人.His Excellency阁下(对总统，总理，外长，部长，大、公使和显要人物的尊称；对王族，贵族，军人或低于部长的官员一般不用)His or Her Highness 殿下（对亲王，王子，公主等到的称呼）His Royal Highness 亲王殿下（对太子和直系王族的尊称）Honorable 对英联邦系统常用于部长，大臣和议员的称呼Maung 貌（男人一般谦虚的自称）Respected and beloved （特别）敬爱的Respected and dear 敬爱的Samdech 亲王（柬埔寨称呼）Thakin 德钦（主人的意思）Their Majesties King XX and the Queen 对国王和王后的称呼Tu。
酒店初级服务英语
酒店初级服务英语初级服务英语一、酒店初级服务英语（一）常用语句30句1Welcome to our hotel.欢迎入住我们酒店。
2How do you do?你好（初次见面）。
3How are you?你好（熟客之间）。
4Good morning(afternoon/evening),sir/madam.早上（下午、晚上）好，先生（夫人）。
5Good night.晚安。
6Happy new year .!新年快乐！7Happy birthday!生日快乐！8MeRy Christmas!圣诞快乐！9Good bye./ Bye-bye.再见。
10Thank you for coming.谢谢您的光临。
11What can I do for you?/ May I help you?有什么需要帮忙的吗？12Is this fine for you?这样可以吗？13Just one moment, please.请稍等一会。
14Yes, of course./ Certainly.当然可以。
15I will get it for you at once.我马上把它取过来（帮客人取东西）。
16I t’s my pleasure.为您服务是我的荣幸。
17I’m afraid not.恐怕不行（当不能满足客人要求时）18I’m sorry.很抱歉。
19Excuse me.对不起，打扰一下。
20Excuse me, I beg your pardon?对不起，请您再说一遍好吗？21I am sorry, I don’t understand. I will get my manager/supervisor/captain.不好意思，我不是很清楚，我叫经理/主管/领班过来。
22Thank you very much.非常感谢。
23You are welcome. /Not at all.不用谢。
24This way, please.这边请。
饭店类词汇——精选推荐
饭店类词汇inn 旅馆,饭店lodge 小旅馆tavern 酒店caravansary 马车店,大旅馆hostel 招待所hotel 饭店,酒店motel(=motor hotel)汽车饭店(旅店)budget hotel 廉价旅馆economy hotel(one-star hotel)一星级饭店some comfort hotel(two-star hotel)二星级饭店average hotel(three -star hotel)***级饭店high comfort hotel(four -star hotel)四星级饭店deluxe hotel(five-star hotel)五星级饭店酒店英语单词作者：培训部来源：餐饮管理发布时间：2008年02月23日点击数：11087 【字体：小大】【收藏】Executive Office 办公室 Labor Union 工会Chinese Communist Youth League Committee 共青团Housekeeping Department 房务部 Food & Beverage Department 餐饮部Health & Recreation Department 康乐部Sales and Marketing Department 营销部Finance Department 计财部 Engineering Department 工程部Administration Department 行政事务部 General Manager 总经理Deputy General Manager 副总经理 Executive Office Director 办公室主任Secretary 秘书 Department Manager 部门经理Assistant Manager大堂副理 supervisor 主管 captain 领班waiter/waitress 服务员 cleaner 清扫员 floor attendant 楼层服务员guard 保安 cashier 会计 operator 接线员bellboy/bellman/doorman门僮 eceptionist 接待员 hostess 女迎宾员hairdresser 美发师 beautician 美容师 walk-in guest 未预定散客Front Office 前厅 Front Desk 前台 Concierge 委托代办Complaint 投诉 lobby bar 大堂吧 exchange rate 汇率Telephone Exchange总机 international call 国际长途 local call 本地电话long distance call长途电话 interior line 内线 outside line 外线Business Center 商务中心 Shop Center 购物中心 Laundry Service 洗衣房Chinese/Western Restaurant 中西餐厅 Room/Housekeeping Center 客房中心Kitchen 厨房 Strong Current 强电 Weak Current 弱电luggage/baggage room行 toilet/bathr 卫生间 lift/elevator 电梯corridor 走廊 entrance 入口 exit 出口 out-of-order 维修房vacancy 空房 single room 单人间 double room 双人间standard room 标准间 executive room 商务间suite 套房 presidential suite 总统套房 conference room会议室Multi-function hall多功能厅 price/daily rate 房价 special rate 折扣价registration/check-in 登记入住 check-out 结帐 postpone/delay 延迟cancel/cancellation取消 book/reserve/reservation预订 service charge 服务费discount 打折 copy 复印 tape 打印 fax 传真express 速递 ticket booking 票务预订 service directory 服务指南wake-up/morning call 唤醒服务 make-up 清扫 tidy up 小整turn-down service做夜床服务 voucher 优惠券 bill 帐单 receipt 收据breakfast ticket早餐券 room card 房卡 key 钥匙credit card 信用卡 Great Wall Card 长城卡 Peony Card 牡丹卡American Express Card 运通卡 VISA Card 维萨卡travel check旅行支票 foreign currency外币 passport 护照deposit 押金 change 零钱 extension 分机arrival date 抵店日期 departure date 离店日期 valuables 贵重物品I.D. Card 身份证 tip 小费 airport 机场Cigarette 香烟 lighter 打火机 film 胶卷Souvenir 纪念品 umbrella 雨伞 first name 名Surname 姓 nationality 国籍 address 地址sex(male female)性别 visa 签证 private room 包间soft drinks 软饮料 cold drinks 冷饮 hot drinks 热饮mineral water矿泉水 juice 果汁 black tea 红茶green tea 绿茶 coffee 咖啡 black coffee 清咖beer 啤酒 bread 面包 instant noodles 方便面menu 菜单 wine list 酒水单 brand 商标cook 烹饪 boil 煮 steam 蒸stir-fry 炒 fry 煎 deep-fry 炸bake 烤、焗 stew 炖 order 点菜dish （一道）菜 food 食物 breakfast 早餐lunch 午餐 supper 晚餐 plate 盘bowl 碗 spoon 匙 opener 开瓶器napkin 餐巾 table cloth 桌布 fork 叉knife 刀 toothpick 牙签 matches 火柴chopsticks 筷子 cup 茶杯 glass 玻璃杯soup 汤（dry）red/white wine (干)红白葡萄酒sweet 甜 sour 酸 bitter 苦peppery/ spicy辣 salt 盐 soy sauce 酱油vinegar 醋 tomato sauce 番茄酱 pepper powder 胡椒粉sugar 糖 fruit 水果 apple 苹果orange 桔子 water melon 西瓜 strawberry 草莓banana 香蕉 grape 葡萄 meat 肉beef 牛肉 pork 猪肉 mutton 羊肉chicken 鸡 liquor/spirit 酒 fried rice 炒饭soup 汤 dessert 甜食 vegetable 蔬菜seafood 海鲜 egg 蛋 duck 鸭fish 鱼 specialty 特色菜 Tappan Yaki 日式铁板烧shrimp 虾 prawn 对虾 tap 水龙头mirror 镜子 hanger 衣架 bath tub 浴盆toilet paper 厕纸 air conditioner 空调 handle 把手tooth paste 牙膏 tooth brush 牙刷 razor/shaver 剃须刀comb 梳子 toilet soap 香皂 shampoo 洗发香波socket 插座 towel 毛巾 curtain 窗帘mattress 床垫 bed sheet 床单 hair dryer 吹风机safety box 保险箱 fountain 饮水机 ashtray 烟灰缸basin 洗面盆 slippers 拖鞋 quilt 被子pillow 枕头 pillows case 枕套 chair 椅子light 灯 VOD 收费电视 remote control 摇控器switch 开关 cupboard 壁橱 carpet 地毯laundry bag洗衣袋 night stand 床头柜 refrigerator 冰箱microphone麦克风 monitor 监视器 song request fee 点歌费room rental包间费 speaker 扬声器 playing cards 扑克牌chess 棋 CHN-chess 中国象棋automatic mahjong table 自动麻将桌 score board 记分牌cue stick 桌球杆 chalk 乔克 aerobics room 健身操房gym 健身房 aerobics 健身操 massage 按摩universal 综合健身器 dumbbell 哑铃 hair cut 理发electric treadmill 电动跑步器 stationary bike 定位自行车rower/rowing machine 划船器 stepper 登山器 locker room 更衣室sauna 桑拿 steam bath 蒸汽浴 per person/per visit每人次fitness center健身房 billiard 桌球 mousse 摩丝服务台常用词汇management 经营、管理market price 市价cashier's desk 兑换处coin 硬币accounting desk 帐务处check_out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房…per thousand 千分之…spare (形)多余的postpone (动)延期cancel (动)取消trxdyeller's cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房…per cent 百分之…reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表酒店服务常用英语口语1. Good morning/evening. Reservation. May I help you? 早上好/晚上好，这里是...酒店客房预订部，请问需要什么帮忙吗？2. What can I do for you?我能为您帮什么忙吗？3. Hold on line, please. Could you please hold on?请稍等（电话中）请稍等，好吗？4. Could you wait a minute, please?请稍等，好吗？5. Are you with a company?您是公司预订吗？6. May I know you departure date?请问您的离店日期是哪天？7. How long will you stay with us?请问您住几天？8. How many people are there in your party?您们一共几个人？9. That will be four nights.四个晚上。
初级酒店英语
初级酒店英语在酒店行业中，英语是一门非常重要的语言。
无论您是做前台接待员、客房服务员、餐厅服务员还是其它职业，都需要掌握一定的英语。
下面我们来谈一谈初级酒店英语。
接待客人在酒店工作中，前台接待是非常常见的职业。
接待客人时需要用到英语，下面是一些常用的英语句子。
1. 您好，欢迎来到我们的酒店。
Hello, welcome to our hotel.2. 您需要查找房间吗？ May I help you find your room?3. 您要入住哪一天？ What day will you be checking in?4. 您需要支付押金吗？ Would you like to pay a deposit?5. 您需要办理退房手续吗？ Do you need to check out?6. 您需要帮忙打车吗？ Would you like me to call a taxi for you?房间服务在酒店中，客房服务员是非常重要的一环，他们需要与客人沟通，确保客人的住宿体验愉悦。
以下是一些常用的英语语句。
1. 您需要什么服务？ What service would you like?2. 您需要早餐吗？ Would you like breakfast?3. 您需要清洁房间吗？ Do you need your room cleaned?4. 您需要更换床单吗？ Do you need new sheets?5. 您需要更多的毛巾吗？ Would you like more towels?餐厅服务在酒店中的餐厅服务也需要用到英语，以下是一些常用的英语句子。
1. 您要点什么？ What would you like to order?2. 您需要菜谱吗？ Would you like a menu?3. 您需要更换餐具吗？ Do you need new utensils?4. 您需要加点饮料吗？ Would you like to add some drinks?5. 您享用愉快！ Enjoy your meal!结语以上是一些初级酒店英语句子，但在实际工作中，需要用英语进行更多的沟通和交流。
酒店服务英语 初级
Part One Hotel Courteous English 酒店礼貌用语Unit One Welcome to Our Hotel!第一单元欢迎光临我们的酒店！Part 3 Words and Phrases词汇与短语good adj. 不错的；好的morning n. 早晨；上午sir n. 先生welcome v. 欢迎（光临）our pron. 我们的hotel n. 旅馆；酒店afternoon n. 下午；午后Mary n. 玛丽（女子名）help n. 帮助you pron. 你；你们no adv. (用以表示否定的回答)不，不是，没有thank v./n. 感谢Tom n. 汤姆（男子名）bellboy n. 门童glad adj. 高兴的serve vt. 为……服务Thank you 谢谢您。
evening n. 傍晚；晚上madam n. 女士、夫人、太太、小姐nice adj. 好的；美好的see vt. 看见；看到again adv. 再；再一次me pron. 我too adv. 也Mrs. n. 太太；夫人Black n. 布莱克（姓氏）please vt. 请enjoy vt. 享受；喜爱stay vi. 停留；暂住night n. 夜；晚上Mr. n. 先生sleep n. 睡眠；睡觉Part 5 Exercises课后练习1.Read the following sentences.朗读下列句子。
（1）Good morning, sir. Welcome to our hotel.（2）Good afternoon, madam. May I help you?（3）Good evening, Mr. Black. Nice to see you again in our hotel.（4）Good night. Have a good sleep.（5）Please enjoy your stay in our hotel.2.Listen to the short dialogues and fill in the blanks.听下列对话填空。
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酒店基础英语Hotel Basic EnglishPart I General English 公共英语一、Basic vocabulary 基本词汇客房部：Housekeeping (HK)前厅部: Front Office (FO)工程部：Engineering Department (ED)餐饮部：Food and Beverage Department (FB)行政部：Administration Department(AD)保安部：Security Department (SD)市场销售部：Sales and Marketing Department (SM)财务部：Finance Department (FD)General Manager 总经理Deputy General Manager 副总经理Director 总监Manager 经理Assistant Manager 大堂副理Manager On Duty 高值经理Supervisor 主管Captain 领班Assistant to the housekeeper管家助理Waiter/Waitress 餐厅男/女美食顾问Operator 总机话务员Bellboy 行李生Receptionist 总台接待员Lobby 大堂．Front desk 总台Cashiers 结帐处Guest service center 宾客服务中心Concierge/bell service 行李组Lift/Elevator 电梯Ticket service 票务服务F&B Reservation 宴会预订Room service 客房送餐Restaurant 餐厅Conference room/meeting room 会议室Parking lot 停车场Basement parking lot 地下停车场Toilet/Washing room/Lavatory 卫生间SPA 休闲中心Fitness Center 健身房二、Daily Expressions 日常用语(一)、Greeting and Parting 问候与告别1、Good morning(afternoon, evening), sir(madam).早上(下午、晚上)好，先生(夫人)。
2、How do you do?您好!(初次见面)How do you do?您好!(回答)Nice/Glad to meet you.很高兴见到您。
3、How are you?您好吗?Fine, thanks, and you?好，谢谢，您呢?4、Welcome to our hotel (restaurant).欢迎到我们酒店(餐厅)来。
5、Wish you a most pleasant stay in our hotel.愿您在我们酒店过得愉快。
6、I hope you will enjoy your stay with us.希望您在我们酒店过得愉快。
7、Have a good time!祝您过得愉快！8、Have a good evening/weekend!祝您晚上过得愉快／祝您周末过得愉快!9、Good-bye and hope to see you again.再见，希望再次见到您。
10、See you later. 等会儿见。
11、Good night. 晚安。
12、See you tomorrow. 明天见。
13、Goodbye and thank you for coming. 再见，谢谢您光临。
14、Goodbye and hope to see you again. 再见，希望再见到您。
15、Have a nice trip. 一路平安。
16、Have a pleasant journey. 祝您旅途愉快。
17、Have a nice day. 祝您今天过好。
18、Good luck. 祝您好运。
(二)、Telephone Expressions 电话用语1、Good morning, MOON YO Hotel. /This is…Can I help you?您好，幔悦酒店／这里是……。
需要帮忙吗?2、Sorry, I've dialed the wrong number.对不起，我拨错号了。
3、Sorry, you have dialed the wrong number, I'll extend you to…对不起，您拨错号码了，让我帮您转到……4、Who are you looking for? /Where are you transferring for?您找哪位?／您要转哪里?5、May I speak to your General Manager?能和你们总经理说话吗？Speaking, please. 我就是。
6、Sorry, he is not in at the moment.对不起，他现在不在。
Would you like to leave a message?你要留口信吗？7、Pardon? (升调)对不起，请再说一遍好吗?I beg your pardon? 对不起，请再说一遍好吗?8、Sorry, I still didn't understand what you said,will you please speak slowly?对不起，我还没听懂，您能讲慢一点吗?9、Hold the line, please. I'll extend you to the Assistant Manager.请稍等，我帮您转至大堂副理处。
l0、I'm sorry, the line is busy. Would you mind waiting on the line?对不起，电话占线。
您是否拿着电话稍等一会儿?11、Thank you for your waiting. 让您久等了!(三)、Greetings 祝贺语1、Congratulations! 祝贺您！2、Happy birthday! 生日快乐！3、Happy New Year! 新年快乐！4、Merry Christmas! 圣诞快乐！5、Have a nice holiday! 节日快乐！6、Wish you every success! 祝您成功！(四)、Thanks and Responses 答谢和应答语1、Thank you(very much). 谢谢您(非常感谢)。
2、Thank you for your advice(information, help)感谢您的忠告(信息、帮助)。
3、It's very kind of you. 您真客气。
4、You are welcome. 不用谢。
Don't mention it. 不用谢。
5、It's my pleasure. 非常高兴为您服务。
With pleasure. 非常高兴为您服务。
My pleasure. 非常高兴为您服务。
6、I am at your service. 乐意为您效劳。
7、Thank you for staying in our hotel. 感谢您在我们饭店下榻。
(五)、Apologies 道歉语1、I'm sorry. 很抱歉。
2、Excuse me. 对不起。
3、I'm sorry. It's my fault. 很抱歉，那是我的过错。
4、Sorry to have kept you waiting. 对不起，让您久等了。
5、Sorry to interrupt you. 抱歉打扰您。
6、I'm sorry about this. 我为此感到抱歉。
7、I apologize for this. 我为此抱歉。
8、That's all right. 没关系。
9、Let's forget it. 算了吧。
(六)、Requests and Responses 征询与应答语1、Can/May I help you? 我能为您做什么?What can l do for you? 我能为您做什么?2、Just a moment please, I'll be with you right away/immediately.请稍等一下，我马上就来。
3、Yes, of course. 当然可以。
Certainly. 当然可以。
(七)、Giving Directions 指路用语1、Go upstairs/downstairs. 上楼／下楼。
2、It's on the second/third floor. 在二／三楼。
3、Turn left/right. 往左／右转。
4、This way, please. 请这边走。
5、Follow me please. 请跟我来。
6、After you. 您先请。
7、Excuse me, where is the(washing room)?请问(洗手间)在哪里?8、The washing room is next to the lift.洗手间在电梯隔壁。
9、The F&B reservation desk is on the second floor.宴会预订处就在二楼。
10、I'll show you to the….This way, please.我带您到……，请跟我来。
(八)、Reminding 提醒用语1、Mind(Watch)your step. 请走好!2、Please be careful. 请当心。
3、Don't worry(about it). 别担心。
4、Take it easy. 放心好了。
5、Please don't leave anything behind.请别遗忘物品。
6、Please don't smoke here.请别在这儿吸烟。
Part II Professional English 业务英语Front Office Dept. 前厅部一、Basic vocabulary 基本词汇1、reception 接待处2、information 问讯处3、reservation 预订处4、form 表格5、registration form 登记单6、fill in 填写7、welcome card/passport 欢迎卡8、C/I(check-in) 入住9、C/O(check-out) 退房10、no-show 有预订未入住11、change room 换房12、extension of stay 续住13、complain 投诉14、preferential rate 优惠价15、commercial rate 协议价16、coupon/voucher 票／券17、complimentary 免费赠送18、message 留言19、confirm/confirmation 确认20、cancel/cancellation 取消21、signature 签名22、discount 折扣23、room rate 房价24、tariff 房价表25、umbrella 雨伞26、trolley/cart 手推车27、luggage/baggage 行李二、Daily Expressions 日常用语1、Good morning. This is Room Reservation. May I help you?早晨好!客房预订处，我能为您做什么?2、For what date?您要订哪一天的房间?3、For how many nights?您要住几个晚上。