常用商务英语口语表达资料库

常用商务英语口语表达资料库一，建立联系样例欣赏 1 I have a feeling that there are bright prospects for us to cooperate in this field. I wish to enter into business relations with you. Your desire happens to coincide with ours. Regarding our financial position, credit standing andtrade reputation, please refer to our bank or to our local chamber of commerce. Thank you or your information. 样例欣赏2 I understand this is your first visit to our company. Yes and my first visit to you r country. I’ve wanted to visit China for a long time and now I’m lucky to have the chanceto do so. I’m glad to hear that. I think you must have some idea of our company. We’ve been importing arts and craftsfor many years. The purpose of my coming here is to do business with you. I can assure you of our best intentionsand closest cooperation. We’re always willing to developtrade with friends from all over the world. 样例欣赏 3 Hereis our sample room. You certainly have got a large collection of sample foodstuffs here. Yes. We are exporting a wide range of foodstuffs to many countries. And the demand is getting greater and greater. So it is. Though we haven’t done business with you, as you know, your exports of foodstuffs to our country have considerably increased during the last few years. It appears that Chinese food stuffs are veryattractive. You said it. The quality of ours is as good asthat of many other suppliers, while our prices are not ashigh as theirs. By the way, which items are you interested in? Canned goods are of special interest to me, particularly thecanned fruit and meat. As your canned fruit is among the most popular ones in our market I’m going to place an order in a day or two. Good. How about our canned meat? I think it will also find a good market in our country. Will you show me some samples? Yes. This way, please. Our canned meat is in various weights. The largest one weights three and a half pounds net, the smallest seven ounces net. The small sizes are more saleable in our market than the large ones. I’ve brought with me a sample of canned meat, which is only six ounces. The smallest size of yours is even bigger than that of mine.I wonder if your canned meat tastes better.You are welcome to have a try. Here it is. Ours is ofpr ime quality. Oh, it’s delicious. Mm …I’m not sure about the pesticide residues in your foodstuffs, though. I’m sure, you must have given much thought to the matter. But you know, our governmental restrictions have been getting more and more tight, so we are not allowed to import any polluted goods. You can rest assured. Our foodstuffs are guaranteed to conform to the WHO standards. Good. I’d like to order meat of this kind in seven ounce tins if the price is competitive. What about other canned goods, such as canned mushrooms and vegetables? They are not as saleable as canned fruit, I suppose. Mm, no, I really don’t think that is so. They are also among our major exports and have found a favorable reception in many other countries. Then, may I have a look at the samples first? Certainly. Here you are. Ah, very nice indeed. But I am not sure whether they are to the taste of our people. What would you say to my taking some samples home before I make a decision? That’s all right. Well, I have an appointment at 4：00. Shall we talk the details over tomorrowmorning? Ok. See you tomorrow. Goodbye. 样例欣赏 4 Would you like to have a look at our showroom, Mr. Oliver? I’d love to. This way, please. Thank you. How beautiful! Where shall we start? It would take hours if I really look at everything.You may be interested in only some of the items. Let’s lookat those. Good idea! Mr. Oliver, how long have you been inthis business? I’ve been in textiles for more than 20 years, but the company has been in business since 1935. No wonder you’re so experienced. Textile business has become more difficult since the competition grew. That’s true. Do you have a catalogue or something that tells me about your company? Yes. I’ll get you some later. Thanks. When can we work out a deal? Wo uld tomorrow be convenient? Yes, that’ll be fine. 样例欣赏 5 Excuse me, could you tell me where I can order electrical appliances? This line. We’ll be glad totake your order. Here’s my card. Thanks. Here’s my card.I’m Adison from ABC Trading Co. Ltd. We impo rt electronics andtransistors. Please have a look at our samples. Your development of electronic products has been remarkable. Yes, our research has had good results. Do you produce video tape recorders? Yes. What’s that? Is it a television set? No.Tha t’s television phone. It’s still experimental. What’sthe problem? We have to solve the problem of using ultrahigh frequency waves at around one thousand hertz. I see. I’ve forgotten to ask you what products you’re interested in. I think I’ve already seen some items we’d like to order although I’d still like to study them a bit further. Ok, go ahead. I’ll probably be able to let you know tomorrow. I’llbe expecting you tomorrow morning, say, at nine. Tomorrow at nine, perfect.二，与客户见面1，抵达机场 Meeting at the Airport样例欣赏1 Excuse me! Are you Mr. Johnson? Yes, that’s right. How do you do? Mr. Johnson, my name is Tom Lee, sales manager of ABC Company. How do you do? Mr. Lee, glad to meet you. Me, too. I came to pick you up to your hotel. Thank you, you are very kind. How was your trip? Not very good, I got airsick. Do you feel better now? Yes, but I feel very tired, because it was a very long trip. Let’s go, let’s get you checked in the hotel. Ok, thank you. Let me help you withyour luggage. It doesn’t mat ter, thank you, I can handle by myself. This way, please, my car is outside.Ok. Let’s go. Please wait for me here, I am going to the parking lot to drive my car. Ok, no problem. Let’s go to the parking lot directly, because it is not convenient here. Of course, no problem. Let me help you with your luggage. Thank you! You are very kind. 样例欣赏 2 Excuse me, are you Mr. Robinson from London? I am the manager of Jian Shan Trading Company. My name is Sun Kai. How do you do, Mr. Sun? It’snice to meet you. How do you do! Welcome to Dalian. Thank you. It’s very nice of you to meet me at the airport. You’re welcome. May I introduce my colleague Liu Lan? Miss Liu isour sales manager. Glad to meet you, Miss Liu. Glad to meet you, too. I have heard a lot about you. Thank you. Did you have a good flight? Not bad. There was a dense fog in London, so the flight was delayed several hours. I’m sorry to hear that. How long did the flight take? 16 hours non-stop. Itmust be a very tiring trip. It is. So you need a good rest after such a long flight. We don’t stand in your way. Thank you very much. 样例欣赏 3 Good morning, Mr. Murphy. Welcome back to Dalian. How nice to see you again, Miss Li. Thank you for meeting me here. My pleasure. How are you doing? Very well, thank you. An d you? Can’t be better. I’m glad to hear that. How was your flight? Very nice. The service of CAAC is superb. I’m glad to hear that. Oh, let me help you with your baggage. Thank you. I can manage all right. Watch out. It’s been a long time since last time we met, er, more than 2 months. Time flies! You know. Yes, and Dalian has changed a lot ever since. In fact, Dalian is changing everyday. I hope I’ll be able to show you around. I’m sure you’ll be impressed. Thank you. I’m sure I will. 样例欣赏 4Excuse me, are you Mr. Brown from Beijing? Yes, I am. We’ve been expecting you. I’m Li Li, the secretary of the manager Mr. White. Glad to meet you, Miss Li. Glad to meet you, too, Mr. Brown. Welcome to Guangzhou, Mr. White is having a meeting now. He’ll come to meet you later at the hotel, so he asked me to come to meet you. Please give me your luggage check, then I’ll get them for you. Thank you, here you are. 样例欣赏 5 Excuse me. Are you Mr. Mike Johnson? Yes, I am. From Northern Reflections of Canada. And are you Mr. Lin? No sir, I’m not. I’m Liu Yang, sales manager at ABC Trading. Mr. Lin asked me to come and meet you, because he was unexpectedly tied up this morning. He is very eager to meet you, and sends his warmest regards. I see. Well, it’s very nice to meet you, Liu Yang. And please, feel free tocall me Mike. I’m not big on formalities. That would be my pleasure. Can I help you with your bags? We’ve got a limowaiting outside. A limo? I see you’re trying to butter me up!I hope you had a pleasant flight over, M ike. I’ve traveledthe trans-Pacific routes before, and I know how tiring they can be. This one was uneventful, except for a littleturbulence here and there. In fact, I feel as crisp as a new dollar bill. Glad to hear it. Would you like an informaldinner with us tonight? Mr. Lin asked me to inquire. It’svery nice of him, but truthfully I’d rather just spend aquiet evening in the hotel getting ready for tomorrow’s appointment. Mr. Lin won’t mind? Not at all. He expected you’d want a little rest first. Ju st to confirm – you know that tomorrow’s meeting is set for 10 a.m., at our office?I’ll pick you up at the hotel at 9：15. That’ll be fine.Liu Yang, thank you so much. It’s my pleasure. By the way,are there any sights you’d like to see while you’re here?I’d be happy to show you around. Well, I have instructionsnot to mix pleasure with business on this trip. But could we see International Trade Center, and Zhongguancun Science & Technology Park? That’s no problem. I’ll set upappointments for later this week. Thank you very much.2，自我介绍与介绍他人 Self-introduction & Introducing the Guests to Others样例欣赏1 Ok. My name is Harvey Judd, I’m the Chief Purchasing Officer with Hale and Hearty Foods. I’mresponsible for finding new products for the company to sell. Today I’m going to introduce to you my colleagues in the International Department, that is if I can get anyone tospeak to me, everyone’s so flat out... Ah, there’s Victoria Harvey. Hello Harvey. Goodbye Harvey. Please Vicky… Harvey,I prefer Victoria, i f that’s OK. Oh sure, sorry. If youcould just give your name, your title and a description of what you do. Oh, is this for tomorrow? It’s for our promotion at the Beverage Fair, yes. Ok. My name’s Victoria Song. I’m Assistant International PR Manager. I e stablish and maintain relationships with our overseas partners. 样例欣赏2 Excuse me, are you Mr. Thomas from America? Yes. I’m Thomas Brown, from Los Angeles. Welcome to Changsha, Mr. Brown. I’m Li Han, the secretary in charge of foreignaffairs and interpreter of Changsha Foreign Trade Import&Export Corporation. Call me Xiao Li. How do you do, Xiao Li.I am very glad to meet you. Glad to meet you, too. 样例欣赏 3 We’ll get Miss Lewis’ opinion on this. I think. Miss Lewis…I’ve heard that name. Oh yes! I heard she as one of the secrets of this company’s success. Everyone was raving about what a great job she had done in motivating the… Uh, Mike… speak of the devil… the famous Miss Lewis is standing right behind you. Mary, let me introduce our new Accounting Manager, Mike Jones. Mike, this is Mary Lewis. So you’re the famous Miss Lewis! So nice to meet you at last. I’ve heard so much about you. All good, I hope. It’s nice to meet you, too. Yes. I assure you, it was all good. What do you do in Human Resources? I’m the General Manager of Human Resources.I took over from Jim when he stepped down a few years ago. And how long have you been in the Accounting Department? Just started. But I hope to see more of you in the future. It is so nice to finally meet you. 样例欣赏 4 May I introduce you to Ms. Wang, our sales manager, who is here to meet you. Welcome to Changsha, Mr. Brown. Our general manager Mr. Zhang Daming has asked me to come and meet you. Nice to meet you, Ms. Wang. I have been looking forward to this trip. It was so good of you to invite me to China. Nice to meet you, too.It’s a pleasure for us to meet a friend who has done a substantial work in promoting our mutual trade.It’s very kind of you to say so, but nothing can reallybe done without our close cooperat ion. Right. I’m surewe’ll have a pleasant cooperation in the future. By the way, how was your trip? Fine. It was very nice all the way. I’m glad to hear that. The waiting room is over there. Let’stake a short rest there. Then you’ll claim your baggage an d go through the entry formalities and customs formalities. 样例欣赏5 Mr. Sun, I’d like you to meet Mr. Johnathan Mitchell, sales manager for Nortern Reflections of Canada. Mr. Mitchell, Mr. Steven Sun, general manager of Apex Trading.It’s very nice to final ly meet you, Mr. Mitchell, after so many phone calls and faxes. I’d like you to have my business card. Thanks very much, Mr. Sun. Please accept mine. And please, call me Johnathan. If you don’t mind, Johnathan,while you and Mr. Sun get acquainted, I’d lik e to check the arrangements for the meeting. You’re certainly on top of things, Brian. (looking at Brian) You’ll find Mr. TaylerBrian is a force to be reckoned with at Apex Trading. Thanks for the vote of confidence, Mr. Sun. I’ll be right back. (leaves room) He appears to be a top-notch young man, Mr. Sun. Talent and enthusiasm like that are hard to find. Don’t I know it. He’s doing a great job for us. And please, call me Steven. Steven, can you tell me in a nutshell what the retail market is like in Taiwan? Well, as per capita income goes up and up, the growth sector seems to be in the top-end. Retailis going upscale here? Taiwan is certainly growing morequickly than I had imagined. Yes. Things certainly have changed since I was a boy. We’ve developed v ery quickly. Doyou think the trend will continue? I don’t see why not. We do have some problems, but we are still willing to work hard and wages aren’t too high at this point. Everything I’ve seen so far is very impressive. Very impressive indeed. 样例欣赏 6 Good morning, Carol. It’s great to see you again. Did you have a good trip over? Yes, it was a good flight. I was a little tired yesterday, but I’m OK now. Great! If you’re ready, I’d like to introduce you to some of our key personnel. Let’s go. Carol, thi s is Kathy Chen, our Financial Officer. Kathy, I’d like you to meet Carol Jacobs. I’m pleased to meet you, Kathy. You’re doing a great job. The division’s finances are in top shape. Thank you, Ms. Jacobs. I’m happy to meet you, too. And this is Ben Guo. He’s in charge of Marketing. Ben, let me introduce Carol Jacobs. How do you do, Ms. Jacobs? It’s a pleasure to meet you, Ben. So you’re the one responsible for those outstanding sales figures I’ve seen.Thank you. I must say I have a great staff. I thinky ou’ll find all of our staff is top-notch. I’m already convinced of that, from the reports I’ve seen. Well, I’d like to see our manufacturing operation now, if I could. Sure thing! Right this way…3，初次接触与进一步接触 First and Further Contact样例欣赏 1 Hi, Victor ia. Where have you been? I’ve been really busy. I’ve been busy too, Harvey. My friend just got back from her trip. She said she was sitting next to some tea farmers on the plane. Their names were Lian and Lok and they specialized in white tea. You think it’s Lian and Lok Lee? Yes, Harvey. The Silver Heaven people. If I… if we could geta contract with them, well it would do a lot for my … forthe company. They’re here some where but I can’t find their stall. Well would you mind very much postponing your search while I have a break? Hmm. I haven’t tried the far end yet. What a lovely spread! Would you like to try some? This gentleman will help you … see you, Harvey. Hello. Are you interested in trying some tea? Yes. An orange pekoe, thank you. Of course. And you sir? I think I’d like to sit down.Of course, here, have a seat. 样例欣赏 2 Hmm. This tea is interesting! Yes, it’s from umm … It’s from the Fujian region of China. So you know a bit about teas? A bit. Ah. Let me introduce myself, I’m Harvey Judd. I’m the Chief Purchasing Officer at Hale and Hearty. You can call me Harvey. Please to meet you, Harvey. I’m Lian and this is my husband, Lok. How do you do? I’m sorry, my English could be better.It sounds fine to me … Do you mind if I call you Lok? Not at all.4，初到公司 Arriving at the Company样例欣赏 1 We are proud and honored to have such a distinguished group of guests, under the leadership of our head of the delegation, come all the way from the UnitedStates to visit our company. It’s our pleasure, too. Ourstaff and employees will do their best to make your visit comfortable and worthwhile. Thank you very much. May I ask a question? Yes, please. Do you mind telling me about the arrangement of our visiting process? No, of course not. Today, our sales manager will introduce you to our newly-built plant and research center. Please do not hesitate to ask mequestions you may have. Thank you I want to extend my warmest welcome to all of you, and sincerely hope that your visithere will be worthwhile and meaningful. 样例欣赏 2 It is a great pleasure to have Mr. Williams with his delegation visit us today. It’s also our pleasure. I hope you can get apicture of what our business is from my introduction. Now,may I say a few words about our company? Yes, you may begin.. Our company was established in 1980. We specialize in manufacturing electronic goods and exporting them all overthe world. We grossed about US $ 10 million last year, andour business is growing steadily. Our offices are in Asia, North America, and Europe, with about 1,000 employees, and we’re working diligently to serve the needs of our customers. Your company really has strength. In order to further develop our overseas market, we need reliable agents to market our products. I hope you will seriously consider doing business with us. Thank you! We will consider it seriously and giveyou a satisfactory answer as soon as possible.5，安排约会 Making an Appointment样例欣赏 1 I really want to meet with you, Mr. Johnson. I just need some time to sort out my schedule. Well, I know you’re pretty busy these days. But, we’ve got to work fast on this. Otherwise, we’ll lose the market. I realize that.We have no time to waste. I can put you down for 10：00.Could you come to my office this time? Let me see. That’s no problem. I’ll see you then.样例欣赏 2 Good afternoon. Hello. This is Jones. May I speak to Mr. Wang? Speaking. I’d like to discuss the neworder with you. Would you like to have lunch together at Garden Hotel next Wednesday? Let me check my diary. Er …I’m afraid I can’t make Wednesday. I’ve got to go to Beijingfor a conference. I’ll come back on Thursday. That’s a pity. Does Friday suit you? Yeah, that would be fine. What time? Is 12 o’clock convenient for you? Yeah, that’s fine. NextFriday at 12 at Garden Hotel. I’ll look forward to it. 样例欣赏3 I’d like to speak to Mr. Robert. Speaking. Hello, Robert. This is Frank. I’m coming to Guangzhou on the 7thand I’d like to call in to discuss the project plan. All right. What time are you coming? Well, my flight leaves at 9 a.m., and I’ll arrive at about 10 a.m. shall we say 11o’clock? Can we make it 11：30? A customer will come to the office at 11. Oh, yes. That’s fine with me. Maybe we canhave lunch together. Great. And I’ll see you on the 7th. 样例欣赏4 Hey there! I’ve bee n hoping to run into you. Areyou busy tomorrow morning? Let me see…Wednesday morning. Yes, I am booked solid all morning. What’s up? I was hoping totalk to you about the sales projections for next year. I’m having a little trouble figuring out how to use the spreadsheet you set up for me. It has a lot of complicated formulas embedded in it. I can explain them to you. It’lljust take about half an hour. How about Friday afternoon? Oh. Sorry, that’s not good for me. I am tied up all day Friday. We’ll have t o do it next week. I am wide open then. Ok.Shall we say next week, on Tuesday at 2：30? Sure, that’llbe fine for me. I’ll come to your office so you can show how you set up these macros.。