MMM手册英文版CHAPTER15e

CHAPTER 15SAFETY MANAGEMENT SYSTEMTABLE OF CONTENTSPARAGRAPH PAGENo.1. MANAGEMENT COMMITMENT AND PLANING (3)1.1 GENERAL REQUIREMENTS (3)1.2 SAFETY POLICY AND SAFETY OBJECT (5)1.3 QUALITY POLICY (6)1.4 SAFETY PLANNING (6)1.5 ORGANIZATIONAL STRUCTURE AND RESPONSIBILITIES (8)1.6 COMPLIANCE WITH LEGAL AND OTHER REQUIREMENTS (10)1.7 PROCEDURES AND CONTROLS (11)1.8 EMERGENCY PREPAREDNESS AND RESPONSE (12)1.9 DOCUMENTATION AND RECORDS MANAGEMENT..132．SAFETY RISK MANAGEMENT (14)2.1 GENERAL DESCRIPTION (14)2.2 SYSTEM AND TASK ANALYSIS (15)2.3 IDENTIFY HAZARDS (16)2.4 RISK ANALYSES AND ASSESSMENT (17)2.5 RISK CONTROL (17)3.1 GENERAL REQUIREMENTS (18)3.2 SAFETY SUPERVISION SYSTEM (19)3.3 SAFETY INFORMATION MANAGEMENT (21)3.4 SYSTEM ASSESSMENT (22)3.5 PREVENTIVE/CORRECTIVE ACTION (22)3.6 MANAGEMENT REVIEWS (23)3.7 CONTINUAL IMPROVEMENT (23)4. SAFETY PROMOTION (24)4.1 SAFETY CULTURE (24)4.2 COMMUNICATION AND AWARENESS (25)4.3 REQUIREMENTS OF PERSONNEL COMPETENCE (25)4.4 TRAINING (25)4.5 SAFETY LESSONS LEARNED (26)1. MANAGEMENT COMMITMENT AND PLANING1.1 GENERAL REQUIREMENTS1.1.1 According to requirements of Civil Aviation Administration of China, Ameco shallestablish the Safety Management System, which shall be documented, implemented, maintained, and its validity shall be continuously improved as well.a) Use a process method to identify and decide every maintenance safety managementprocess, their sequences and interactions, to stipulate its controlling highlights; and implement dynamic PDCA close-loop management, so as to realize safety policy and safety objectives.b) The safety management idea is adopted with risk Management as the core, andInformation Driving as the focal point; effectively control the risk in production operation and continuously realize and raise safety management level.c) Blend the safety management activities into company operational and managementactivities, includeAircraft letter check maintenance;Aircraft line maintenance;Engine and component maintenance;Maintenance contract management;Material, tool and equipment purchase;Supplier and contractor management;Material management;Production planning;Engineering support;Resource management (personnel, tools and equipment, housing and facilities);Training;d) SMS establishment, implementation, maintaining and continual improvement shall bebased upon the actual production and management condition of the company and be integrated with company’s other management systems through efforts.e) Establishing and promoting an active safety culture is the base for implementing SMSeffectively.1.1.2 SMS scopeAmeco’s SMS covers all the units/responsibilities (refer to 1.1.4 SMS organizational chart) and interested parties, operational processes/activities and safety management activities related to production operation safety of the company.1.1.3 This chapter describes Ameco’s SMS and its elements (refer to 1.1.5 Ameco SMSelements sketch map), and stipulates safety management activities requirements.These requirements shall be described in Ameco’s work instruction manual and other documents that all the employees should obey.1.1.5 Ameco SMS elements sketch map1.2 SAFETY POLICY AND SAFETY OBJECT1.2.1 Safety Policy formulating and issuing1.2.1.1 Ameco’s safety policy shall be organized to be drawn up by QM director,discussed sufficiently and fixed by the Safety Committee, approved by theaccountable manager, issued as a part of MMM. All the employees of Amecomust follow it.1.2.1.2 Ameco’s safety policy shall at least include following contents:A commitment to implement an SMS;A commitment to continual improvement in the level of safety;A commitment to the management of safety risk;A commitment to comply with applicable regulatory requirements;Ameco safety management idea;A commitment to provide necessary resources for effective safety management;A commitment to ensure Ameco related person get sufficient safety managementknowledge and skill;A commitment to encourage employees to report safety issues without reprisal;A commitment to investigate the reason of un-safe events, find out the defect ofsystem;Establish clear standards for acceptable behavior;Provide management guidance for setting and reviewing safety objectives;Identify responsibility of management and employees with respect to safety performance;The commitment to establish effective corporate safety culture and etc.1.2.1.3 In the period of formulating the safety policy, the senior management person shalldiscuss with the persons related to safety comprehensively and sufficiently, tomake sure its correlation with employees.1.2.2 Safety policy communication and implementation1.2.2.1Safety policy should be published at Ameco Intranet HTTP://Amecoweb/QM/QMManuals. Ameco all employees should know the contents of safety policy.1.2.2.2When each department stipulate their own operational provisions, therequirements of safety policy shall be followed and the violation is not allowed.1.2.3 Safety policy review and revision1.2.3.1 Ameco accountable manager shall organize the review to the safety policy oncea year (the time interval shall not exceed 12 months) through managementreview (refer to section 3.6). The safety policy shall be revised if necessary toensure its the compliance and suitability. When safety policy isn’t consistent withgovernment regulations, the necessary revision shall be taken to meet the government’s requirements.1.2.3.2 The approval, issuing and implementation of revised safety policy should followPara. 1.2.1-1.2.3.1.2.4 Safety objectivesThe safety target of Ameco is to prevent maintenance related events from happening, like the flight accidents, serious and fatal ground accidents that shall be controlled and decreased via tireless efforts.1.3 QUALITY POLICYThe accountable manager shall ensure that Ameco’s quality policy is consistent with the safety policy.1.4 SAFETY PLANNING1.4.1 General descriptionBefore formulating safety objectives and making any safety management decisions for safety management activities and SMS, the safety planning shall be made without exception to ensure the decisions’ compliance, sufficiency and suitability. Safety management plan shall be formulated and implemented to achieve safety objectives. The possible safety risks shall be identified and confirmed in operation process, and these process and management activities shall be planned.1.4.2 Safety targets1.4.2.1 Safety targets formulating requirementsBe measurable;No lower than requirements of superior departments in charge;Consider factors like safety polices of government, interested parties, the company, the performance of safety targets in recent years as well;Be practical.1.4.2.2 Safety targets approvalThe company’s safety targets shall be organized to be drawn up by QM Director, discussed by the Safety Committee, and approved by the accountable manager before issuing.The approved safety targets shall be filed in the QM-L.1.4.2.3 Safety targets split and implementationThe company’s safety targets shall be split to related functions and levels;The accountable manager shall organize the safety targets splitting to subdivisions;which shall be discussed by the Safety Committee and at last approved by the accountable manager before transmitting to subdivisions.The subdivisions shall further split the safety targets of the company to necessary levels or positions according to their own actual conditions.Company’s safety targets splitting program shall be filed in executive directors’ office and QM-L; subdivision’s safety targets shall be filed by subdivision.Each department shall make a plan of safety targets implementing and management according to 1.4.3 safety plan of this chapter; the plan shall be implemented after being approved by the senior manager. The effective method shall be taken to ensure safety responsibilities are taken and the safety targets are achieved.1.4.2.4 Safety targets assessmentEach subdivision shall track the safety targets performance each month, the tracking results is the basis of safety performance assessment. QM-L shall evaluate subdivisions’ safety targets/objectives performance every 6 months, the result of evaluation shall be documented in report and submitted to the safety committee.1.4.2.5 Safety targets/objectives review and revisionAmeco accountable manager shall organize the review to the safety targets/objectives once a year (the time interval shall not exceed 12 months) through management review (refer to 3.6). The safety policy shall be revised if necessary to ensure the compliance and suitability.1.4.3 Safety Plan1.4.3.1 Safety plan formulating requirementsIn order to ensure the safety planning’s effective implementation, when it is necessary, the company and subdivisions shall make safety plans according to the planning output.QM is responsible for organizing and formulating the company’s safety plan, which shall be implemented after approval and filed at QM-L.Each subdivision manager is responsible for organizing, formulating, approving and filing the safety plan of its own.1.4.3.2 Safety plan contentsThe safety plan shall be formulated around the safety targets and company’s safety and quality requirementsInclude detailed contents, actions, accomplishment standards and requirements, follow-up and reviewing requirements, time schedules, responsibilities, interfaces, etc are in need.1.4.3.3 Safety plan implementation and evaluationEach subdivision shall track the performance of their formulated safety plan and evaluate the implementation result;The QM shall track company’s safety plan performance and evaluate the implementation result;Revise safety plan if necessary according the evaluation result.1.5 ORGANIZATIONAL STRUCTURE AND RESPONSIBILITIES1.5.1 General descriptionThe accountable manager of Ameco is the first responsible person to the safety management, and the final responsible person to establish, implement and maintain SMS, he should establish a relatively independent safety supervision system from production system to ensure Ameco’s organizational structure be beneficial to safety management and be supportive to SMS effective operation and continual improvement.1.5.2 Ameco safety management organizational structureIn order to meet the requirements of safety management and SMS operation, besides the production units and the supportive units, which take maintenance production operation and safety management functions, , Ameco has setup a Safety Committee and a Safety Supervision System, and nominated QM as the safety director who will receive assistance from QM-L, QA and QM-I in performing his safety supervision management function. He is administratively isolated from other units inside the maintenance production operation system.For the relationships of each department, refer to Para. 1.1.4 Ameco safety management system organizational structure chart.1.5.3 Safety committee1.5.3.1 Ameco safety committee is the top level decision-making body, and responsiblefor overall planning, leading, supervising and urging the company’s safetyproduction, studying and solving serious safety problem in production.The safety meeting should be held semiannually. In case of occurrence ofsignificant issue on the product and SMS operation, the safety meeting shouldbe held immediately.1.5.3.2 The Safety Committee’s responsibilitiesFormulate safety policy, safety object and the organizational structure of safety management;Review the operation of SMS periodically, identify the requirements on SMS improvement;Examine and approve the significant safety decision, and promote the implementation;Review emergency response plan;1.5.3.3 Safety committee membersChairman: general managerMembers: secretary of the party committee (QU), Executive Director of Operation(OD), Executive Director Aircraft of Line Maintenance(MD), Executive Director of Human Resource(PD), Executive Director of Safety & Quality Management(QM), Quality Auditing Subdivision Manager(QA), Chief Inspector(QM-I), Safety Office Subdivision Manager (QM-L), Manager of Labor Safety & Security Subdivision(PL)Safety Office is responsible for meeting preparation of safety committee, recording and management of documents.1.5.4 Safety responsibilitiesThe safety responsibilities of each position are described in chapter 6 and chapter 7 of this chapter.1.6 COMPLIANCE WITH LEGAL AND OTHER REQUIREMENTS1.6.1 General descriptionThe maintenance-related law, regulation and other requirements’ collection and identification mechanism shall be established to know their effects on the company in time, to ensure company maintenance activities’ conformity to SMS.1.6.2 CategoriesAmeco collect and control the law, regulation and other requirements related to production operation and aircraft airworthiness.QM-O is responsible for the establishment and implementation of a mechanism managing law, regulation and other requirements related to maintenance activities. QM-O shall be responsible for identifying, collecting, evaluating the law, regulation and other requirements related to maintenance works, providing searching service on them as well.OE shall be responsible for identifying, collecting, evaluating the law, regulation and standard and other requirements related to training, tracking the effectiveness of them and recording, providing searching service on them as well.PT shall be responsible for identifying, collecting, evaluating the law, regulation and other requirements related to training, tracking the effectiveness of them and recording, providing searching service on them as well.PL shall be responsible for identifying, collecting, evaluating the law, regulation and other requirements related to ground safety, tracking the effectiveness of them and recording, providing searching service on them as well.Each subdivision shall strictly follow the identified law, regulation, standard and other requirements concerned.1.7 PROCEDURES AND CONTROLS1.7.1 General DescriptionIn order to implement safety policy, achieve safety objectives and ensure the effective operation of SMS, Ameco should establish and maintain a procedure, which has clear descriptions on responsibility, standards and processes. Its implementation shall be monitored and controlled for effectiveness.1.7.2 Principle1.7.2.1 Each subdivision shall be responsible for organizing and confirming theprocess/activities that may affect the safety during production operation in itsdepartment, establishing the control action for all processes, which include controlling, managing, supervising and surveying on the processes. When it isnecessary, these actions shall be documented procedures to ensure the operation and activities related to safety conform to relevant requirements.1.7.3 The procedure documentation category and control requirement1.7.3.1 Ameco’s documented procedures are presented asThe work instructions in WIM;The procedures in Safety Procedure Manual.1.7.3.2 The procedure document controlling and revising requirementsThe execution of work instructions’ compilation, approval, revision requirements and so on shall follow chapter 2.The execution of Safety Procedure Manual‘s compilation, approval, revision requirements and so on shall follow the requirements in Occupational Safety & Health Management Manual.For the documented procedures’ management requirements, refer to 1.9.1.8 EMERGENCY PREPAREDNESS AND RESPONSE1.8.1 Requirements1.8.1.1 Ameco shall establish and maintain the emergency preparedness and response procedures toIdentify the potential for accidents and incidents;Coordinate and plan the company’s response to accidents and incidents;Execute periodic exercises of the company’s response.1.8.1.2 The following conditions shall establish the emergency response plan（ERP）The aircraft related sudden public event;Other sudden public events.1.8.2 The contents of emergency response plan:The kick off timing;List, responsibility, contacting of emergency leading group member;Process of ERP on spot shall at least include: rescue, record, protection and investigation;Work process of release and resuming;Requirements of training and rehearsals.1.8.3 Formulation of ERPQM is responsible for organizing relevant units to draw up the ERP of aircraft related sudden public events, PD is responsible for organizing relevant units to draw up ERP of other sudden public events. The drafts shall be submitted to and discussed by the Safety Committee, and issued after approval.1.8.4 ERP training and exercisesERP training and exercise shall be conducted annually to ensure related persons are familiar with ERP contents and operate correctly when something occurs. The ERP effectiveness can be verified through the exercise, its insufficiency can be found out and improved.1.8.5 ERP revisionERP shall be revised in time if necessary according to government’s requirements and the review and exercise result. The training shall be conducted to concerned persons after ERP revision.1.9 DOCUMENTATION AND RECORDS MANAGEMENT1.9.1 General Description1.9.2 Safety Management System RequirementsAmeco’s SMS requirements described in chapter 15 of MMM includeSafety policy;Safety objectives;SMS requirements;SMS procedures and processes;Responsibilities and authorities for SMS procedures and processes;Interaction/interfaces between SMS procedures and processes.1.9.3 Documentation Management1.9.3.1 The establishment, review and approval for documentation shall be managedeffectively to ensure they are• Legible;• Dated (with dates of revisions);• Readily identifiable;• Maintained in an orderly manner;• Saved at least two years.1.9.3.2 Documentation controlAmeco shall establish and maintain procedures for controlling all documents required to ensure that• They can be easily located;• They are periodically reviewed, revised as necessary and approved for adequacy by authorized personnel.• The current versions of relevant documents are available at all locations where operations essential to the effective functioning of the SMS areperformed;• Obsolete documents are promptly removed from all points of use or otherwise assured against unintended use.1.9.4 Records Management1.9.4.1 Monitoring SMS implementation process and result, establishing and maintainingSMS related records to provide the proof of compliance to regulatory requirements and SMS operation. These records should be managed and controlled to ensure they are• Legible, identifiable, searchable；and• Traceable to the activity involved.1.9.4.2 Ameco shall establish procedures controlling documented records, which shallinclude• Record’s identification, storage, protection, searches, shelf life, deposition and its responsible person;• Requirements for electronic records control1.9.4.3 QM-L shall provide if they need look up any Ameco SMS data.2．SAFETY RISK MANAGEMENT2.1 GENERAL DESCRIPTION2.1.1 The risk management process’s establishment and implementation can be applied to effectively identify the hazards within Ameco’s production activities; furthermore, analyzing and evaluating relevant risks and taking proper and effective actions can cause the reduction of various un-safe events at a maximum and in the accident probability.2.1.2 The risk management process should not be isolated from the productionprocess, and it is the necessary part of Ameco production operation process conducting safety management.2.1.3 Documented risk management procedure shall be established and maintained,including• System and task analysis (refer to 2.2);• Identify hazards (refer to 2.3);• Analyze and assess safety risk (refer to 2.4);• Control safety risk (refer to 2.5).2.1.4 Ameco accountable manager is the first responsible person to the riskmanagement. He is responsible for formulating company’s risk management policy, providing necessary resources for risk management, making decision onsignificant problem.2.1.5 Director of QM is responsible for formulating company’s risk managementprocedure, monitoring and assessing the validity of risk control action throughsafety assurance, identifying hazards and invalid risk control in the system, thenasking the related department to initiate risk management.2.1.6 Each executive director is responsible for planning and organizing theimplementation of risk management, allocating resources and making decision within his jurisdiction.2.1.7 Each subdivision manager shall take the lead in his/her risk management; assignwork accordingly; plan, organize and monitor the progress of his/her risk management work; allocate resources and make decisions within his/her jurisdiction.2.1.8 Supervisors and Managers at all levels are responsible for organizing andimplementing risk control measures according to the formulated risk management action plan.2.1.9 Employee shall manage risks at work according to requirements; identify andreport hazards actively; elude safety risks at work and implement risk controlmeasures.2.1.10 The risk management related information should be forwarded to eachexecutive director in time to ensure smooth communication of risk managementinformation and evaluate the effectiveness of safety risk controls.2.2 SYSTEM AND TASK ANALYSIS2.2.1 Evaluation and result analysis shall be initiated when production system (such as production conditions, production process) changes, or eternal environment (such as law, regulations or requirements of interested party) changes.2.2.2 Evaluation shall be developed to the level of department and described detailedenough to identify hazards and perform risk analysis.• Ameco production operational system’s interactions with the interested parties;• Ameco sub-systems’ functions;• Tasks needed to accomplish the sub-systems functions;• The human factors;• The hardware requirements;• The software requirements;• Procedural documentations;• Environment and its changes;• The interactions between every above aspect.2.3 IDENTIFY HAZARDSAmeco identify the hazards in the production process by system and task analysis and safety assurance.2.3.1 The scope of analysis shall include the production and support of it, as follows:Aircraft letter check maintenance;Aircraft line maintenance;Engine and component maintenance;Maintenance contract management;Material, tool and equipment purchase;Contractor and supplier management;Material management;Production plan;Engineering support;Resource management (personal, tools/equipments, house and facilities);Training.2.3.2 The hazards come from but not limit to:• System and task analysis;• Employee report;• Continual supervision;• Investigation;• Safety performance monitoring and safety tendency analysis;• Audit;• External safety information etc.2.3.3 2.3.3 The hazards from system and task analysis and safety assurance shall berecorded and collected.2.4 RISK ANALYSES AND ASSESSMENT2.4.1 The risk analyses and assessment shall be carried out immediately after thehazards identification.2.4.2 QM shall be responsible for establishing and maintaining risk analyses andassessment procedure, which shall, at a minimum, include the following contents:• Fixing assessment criteria;• Setting basic standard for acceptable risk;• The management level’s power for deciding risk acceptability;• Perform risk analysis and assess;2.4.3 The Director of QM is responsible for organizing the formulation of riskassessment criteria and the standard for acceptable risk, which will be reviewed by the Safety Committee and issued after approval.Each subdivision shall establish the respective risk assessment and acceptablestandard, report to the executive director and QM for filing.2.4.4 The risk analysis and assessment2.4.4.1 The consequence is ranked according to its severity as follows: catastrophic,serious, hazardous, major, minor, which are identified by the quantitativevalues.2.4.4.2 The likelihood is ranked as follows: frequent, occasional, remote, improbable,extremely improbable, which are identified by the quantitative values.2.4.4.3 Figuring out the risk value by severity of consequence multiplies risk likelihood’.Risk value and its acceptance degree of Ameco are graded as three levels: green status—acceptable; yellow warning—acceptable only if taking actions,;red warning—unacceptable.2.4.5 QM is responsible for risk analysis and assessment of the collected hazards. QMshall issue the safety and quality Notice according to the assessment result when the risk value reaches to the warning line.2.4.6 Each subdivision is responsible for risk analysis and assessment of theircollected hazards base on the respective risk assessment measure. The risk shall be issued within their own unit when the risk value reaches to the set warning line.2.5 RISK CONTROL2.5.1 System and task analysis shall be developed as well as the measures when riskvalue reaches to the warning line. The formulated measures shall be approved by the executive director/subdivision manager related, which should include: the completed standard and requirement, time, responsibility etc.2.5.2 The measures implementing shall be tracked.2.5.3 The substitute risk shall be considered when develop the risk control or mitigationmeasures.3. SAFETY ASSURANCE3.1 GENERAL REQUIREMENTS3.1.1 The safety assurance function is meant to keep monitoring the production process and safety management system by using quality assurance technique, collecting, analyzing all kinds of safety information; to identify hazard resources; and to testify the effectiveness of risk controlling measures and SMS.3.1.2 Ameco monitors and assesses the operation of production systems by buildingup and maintaining items like: safety supervision (3.2), safety information management (3.3), system assessment (3.4), preventive/ corrective action (3.5),management review (3.6) and continual improvement (3.7) to• Identify new hazards;• Measure the effectiveness of risk controls;• Ensure compliance with regulatory requirements.3.1.3 Ameco accountable manager is the first responsible person to the riskmanagement. He is responsible for formulating company’s risk management policy, providing necessary resources for risk management, making decision on significant problem.3.1.4 Director of QM is responsible for the operation of company’s safety assurancesystem, monitoring and assessing the validity of risk control measures by safetyassurance.3.1.5 Each executive director is responsible for planning, organizing and promoting theimplementation of safety assurance function, allocating resources and making decision within his jurisdiction.3.1.6 Each subdivision manager shall take the lead in his/her safety assurancemanagement; assign work accordingly; plan, organize and monitor the progress of his/her safety assurance work; allocate resources and make decisions within his/her jurisdiction.3.1.7 Supervisors and managers at all levels are responsible for carrying out theformulated corrective measures.3.1.8 Employee shall carry out work according to requirements, and report the safetyrelated findings spotted at work.。