Unit 3 jobs and responsibility
jobs & responsibilities
Senior Sales Manager
Work with a team of sales people and support staff to secure both new and old business and to deepen existing business relationships; Monitor, encourage, advise, and direct sales activity by individual sales staff in order to achieve revenue targets; Define and plan the different steps of a project, allocate action and responsibilities within the overall project framework to achieve timely and cost-effective project completion.
Type of Business Organization
Multinational company– an organization operating in several countries. Private company– a company whose shares are not publicly available Subsidiary– a firm owned by a parent company
Alan Shaw Jill Walker Joan Rivers
Conversation 1
A: May I introduce myself? My name’s Joan Rivers. B: How do you do? I’m Jenny Thomson. A: What kind of job do you do? B: I’m a professional photographer. How about you? A: I’m a secretary. Jenny, I’d like you to meet my colleague, David Parkins. He looks after public relations in our company. C: Nice to meet you. B: Pleased to meet you, too.
2Jobs and responsibilities
Translation
I. Background information: discussion 1. What is the management structure of a typical company? Most companies are made up of three groups of people: the shareholders (who provide the capital), the management and the workforce. workforce. The management structure of a typical company is shown in this organisation chart.
I. Background information: discussion 2. Do you want to be a manager? Which 2-4 of the following qualities are the most important to be a qualities good manager? manager? 1. Decisive果断坚定地 and innovative Decisive果断坚定地 2. efficient 3. friendly and sociable 好交际的 4. able to communicate with people 5. logical, rational and analytical 善于分析的 6. able to motivate, inspire and lead people 7. Authoritative 有权威的 8. Persuasive 有说服力的 9. highly educated and knowing a lot about the world 10. prepared to work 50-60 hours a week 5011. Wanting to make a lot of m公司的发展出力， 我在寻找机会应用所学技能，并为贵公司的发展出力， 同时也为自己创造升职机会。 同时也为自己创造升职机会。 I’m looking for an opportunity to apply my skills and contribute to the growth of the company while helping to create some promotion opportunities for myself. 我想要改变工作环境，寻求新挑战, 拓宽阅历。 我想要改变工作环境，寻求新挑战 拓宽阅历。 I want to change my work environment, seek new challenges and broaden my experience. You would be in charge of all the sales activities for all P&G hair products in South China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. 你将负责所有宝洁公司洗发产品华南地区的销售活动， 你将负责所有宝洁公司洗发产品华南地区的销售活动， 包括市场分析、客户服务和开发、 包括市场分析、客户服务和开发、促销以及老客户满 意度调查。直接向区域销售总监汇报工作/直属上司 意度调查。直接向区域销售总监汇报工作 直属上司 是…。 。
北京理工大学《大学英语》课件 Unit3Jobs and Careers
Task Three (observing)
How did they make it?
Yeah, we do have many career opportunities, but how could we start our first step successfully. Here are some cases to the point in Passage A YOUR DREAM JOB:A CLICK AWAY. Let ’s see how they make it?
Rules
1) not to answer: I am a _______. 2) when you ask: Are you a _________?, it means that you believe you’ve got the right answer. If you make a false judgment, go to another person and start again. 3)keep your voice reasonable, not too low to be heard or too loud to disturb.
1.Make a list of the most important qualities for job candidates
2.Write a reflective report on the jobhunting activity, entitled with “what do I need to be a good job applicant?”
find the job? 4. What job does Theresa get via
Unit2 Jobs and Responsibilities
Public Relationships 公共关系部 Research and Development研发部 Complaint 投诉部 Client Service 客户服务部 After-service 售后服务部 Overseas Accounts海外财务部 Domestic Operations国内运作部 Overseas Operations 海外运作部 Quality Control 质量控制部 Finance 财务部
Job Descriptions and Titles
Chairman / Chairlady / Chairperson董事长、董事 会主席 Person who presides over meetings of the Board. The Board comprises both internal and external high-level senior executives who have final and （over-riding绝对的） authority on all business matters of the company. CEO首席执行官 Chief Executive Officer, responsible for (developing and implementing制定和实施） the vision of the company and its' business goals.
Unit 2
Jobs and Responsibilities
Introduction
As an employee, It’s quite essential for you to be clear about the organization of your company, and to know how many departments and positions there are and the corresponding responsibilities.
Unit 3 Jobs and Responsibilities
Unit 3 Jobs and ResponsibilitiesIf you work in a foreign owned or joint venture company, it’s quite essential for you to be clear about the organization of your company, to know how many departments and positions there are and the corresponding jobs and responsibilities.Everyone sees life through their job. To the doctor, the world is a hospital.To truck drivers, it’s a road system.Alasdair Gray, Scottish writer We all work together as a team. And that means you do everything I say. Learning Objective1．To describe jobs and responsibilities2．To describe one’s position or department in a company3. To describe frequencyWarm-up Practice1.Many young people change jobs often, hop from job to job, what do you think of it? Listsome reason why they change jobs often.2.Which is more important to you, a high salary or a job?Listening Practice1.Listen to three short conversations and complete the chart below. (2:09)2.Listen to two people talking about their jobs and responsibilities and complete below.(3:45)Language FocusDescribing jobs1.What do you do for a living?2.What kind of job do you do?3.What’s your job/profession/occupation?4.What line of business are you with?5.What company/firm are you with/do you work for?1.I’m a lawyer by profession/by trade.2.I work as a QC inspector in a Sino-British joint venture.3.I’m with a township enterprise.4.I’m on the market research side.5.I’m in marketing.6.I deal with home trade/building materials.7.My job involves doing…Describing responsibilities1.Who’s in charge of/responsible for production/public relations?2.Who takes care of/looks after finance/marketing?Describing positions and the department one works in1.What position are you in/do you hold in the company?2.Who are you responsible to/accountable to/do you report to? I work under…3.What department are you in?Related InformationWays to Be a Topflight Secretary1. Be a good team member and be understanding. Pleasant personal relationships inyour day-to-day activity is your responsibility as well as a responsibility of yoursupervisor. You are at least 50% responsible for the climate in any working situation.2. Initiative and dependability [主动和可靠]are good traits. As a responsible teammember you must have the capacity to make an enthusiastic interest in the ideas and plans of your boss. Working as a secretary means your energies, time, and thoughts are at the disposal of [供…支配]someone else.3. Remain calm and control yourself. Cooperate with your fellow workers in all areaspossible. Keep your temper in the office and look for the good points in others that might balance their weak points.Follow-up Practice1.Listen to the tape and complete the sentences below. (8:03)1)A: What do you do for a living?B: I’m a self-employed individual.2)A: What company are you with at present?B: I’m with a Sino-Japanese venture based in Zhuhai.3)A: What line of business are you in?B: I’m on the fashion design side.4)A: What position do you hold in the company?B: I’m Vice Manager of the Marketing Department.5)A: What are your responsibilities?B: I’m in charge of new product research and development.2.Listen to some job descriptions and figure out what the job titles are. (9:11)3. Interpret the following sentences.1) A: 想不到在这碰到你。
新职业英语IT英语Unit3翻译
YOUR LOGO
THANK YOU
汇报人：XX
汇报时间：20XX/01/01
不足：对某些专 业术语的翻译不 够准确，需要加 强学习和积累
对原文的理解和表达的反思
反思对原文的理 解：是否准确把 握了原文的意思 和意图
反思表达方式： 是否流畅、自然， 是否符合语言规 范
反思翻译技巧的 运用：是否恰当 运用了翻译技巧 ，如直译、意译 等
反思对专业术语 的掌握：是否准 确翻译了专业术 语，是否需要加 强学习
对翻译技巧应用的反思和提升
直译与意译的运用：在翻译过程中，对于某些表达方式，直译可能无法传达原文的含义，需要采 用意译的方式。
词汇选择：在IT英语中，存在许多专业术语，需要准确选择词汇，确保译文准确传达原文含义。
句子结构的调整：在翻译过程中，需要根据目标语言的语法规则和表达习惯，对句子结构进行调 整，使译文更加流畅自然。
新职业英语IT英 语Unit3译文评 估
06.
新职业英语IT 英语Unit3译 文总结与反思
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新职业英语IT英语Unit3翻译概述
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翻译内容介绍
翻译内容：新职业英语IT英语 Unit3的课文和练习题
翻译技巧：根据语境选择合适的 词汇和表达方式
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译文准确性的评估
对比原文和译文， 检查是否存在明 显的语义偏差或 遗漏。
评估译文的语法 和拼写是否正确， 是否符合目标语 言的表达习惯。
对比原文和译文 的风格，检查译 文是否保持了原 文的语调和语气 。
七下英语3单元
七下英语3单元Unit 3 of the Seventh Grade English textbook focuses on the theme of "The World of Work." This unit explores different careers, emphasizing the importance of education, skills, and values in the workplace. It also examines the concept of work-life balance and the significance of following one's passion in choosing a career.本教材《七年级英语》第三单元探讨了“工作世界”这一主题。
这个单元探讨了不同的职业，强调了在职场中教育、技能和价值观的重要性。
它还探讨了工作与生活平衡的概念，以及在选择职业时遵循自己的激情的重要性。
One of the key points in this unit is the idea that each individual has unique strengths and interests that can be harnessed in the pursuit of a fulfilling career. By exploring various professions and reflecting on their own skills and values, students can begin to envision their future paths and make informed decisions about their career choices.这个单元的一个关键点是，每个人都有独特的优势和兴趣，可以在追求充实的职业生涯中加以利用。
新职业英语综合英语2第三版Unit3
新职业英语综合英语2第三版Unit3简介本文档是关于新职业英语综合英语2第三版教材中的Unit3的概述和详细讲解。
本单元主要介绍了关于工作场景中常见的英语表达和技巧，帮助学生熟练掌握职场英语，并提升与他人交流的能力。
学习目标•掌握职场英语中常见的表达方式和技巧•学会应对工作场景中的不同情况的应对策略•提高与同事、客户以及上级的沟通能力单元内容1. 了解工作场景的常见英语表达在工作场景中，学生需要了解和使用一些常见的英语表达，例如与同事交流、与客户沟通、向上级请教等。
本单元将通过学习对话和练习来使学生熟悉这些表达方式，并通过角色扮演的方式提升实际应用能力。
1.1 与同事交流学会与同事进行日常交流是工作场景中非常重要的一环。
通过学习常见的问候、介绍自己和提问的表达方式，学生可以更好地与同事建立良好的关系。
本单元将通过情景对话和练习来帮助学生掌握这些表达方式。
1.1.1 问候•Good morning/afternoon/evening!（早上/下午/晚上好！）•How are you?（你好吗？）•Nice to meet you!（很高兴认识你！）1.1.2 介绍自己•My name is [Your Name].（我叫[你的名字]。
）•I work in the [department].（我在[部门]工作。
）•Nice to meet you too!（很高兴认识你！）1.1.3 提问•Can you help me with something?（你能帮我个忙吗？）•Do you know where the meeting room is?（你知道会议室在哪里吗？）•What do you think about this idea?（你对这个想法有什么看法？）1.2 与客户沟通在与客户交流时，学生需要更加专业和礼貌地表达自己的观点和建议。
本单元将通过学习如何正确地用英语与客户交流来提升学生的能力。
Unit 3 Jobs and Responsibilities
Unit 3 Jobs and ResponsibilitiesIf you work in a foreign owned or joint venture company, it’s quite essential for you to be clear about the organization of your company, to know how many departments and positions there are and the corresponding jobs and responsibilities.Everyone sees life through their job. To the doctor, the world is a hospital.To truck drivers, it’s a road system.Alasdair Gray, Scottish writer We all work together as a team. And that means you do everything I say. Learning Objective1．To describe jobs and responsibilities2．To describe one’s position or department in a company3. To describe frequencyWarm-up Practice1.Many young people change jobs often, hop from job to job, what do you think of it? Listsome reason why they change jobs often.2.Which is more important to you, a high salary or a job?Listening Practice1.Listen to three short conversations and complete the chart below. (2:09)2.Listen to two people talking about their jobs and responsibilities and complete below.(3:45)Language FocusDescribing jobs1.What do you do for a living?2.What kind of job do you do?3.What’s your job/profession/occupation?4.What line of business are you with?5.What company/firm are you with/do you work for?1.I’m a lawyer by profession/by trade.2.I work as a QC inspector in a Sino-British joint venture.3.I’m with a township enterprise.4.I’m on the market research side.5.I’m in marketing.6.I deal with home trade/building materials.7.My job involves doing…Describing responsibilities1.Who’s in charge of/responsible for production/public relations?2.Who takes care of/looks after finance/marketing?Describing positions and the department one works in1.What position are you in/do you hold in the company?2.Who are you responsible to/accountable to/do you report to? I work under…3.What department are you in?Related InformationWays to Be a Topflight Secretary1. Be a good team member and be understanding. Pleasant personal relationships inyour day-to-day activity is your responsibility as well as a responsibility of yoursupervisor. You are at least 50% responsible for the climate in any working situation.2. Initiative and dependability [主动和可靠]are good traits. As a responsible teammember you must have the capacity to make an enthusiastic interest in the ideas and plans of your boss. Working as a secretary means your energies, time, and thoughts are at the disposal of [供…支配]someone else.3. Remain calm and control yourself. Cooperate with your fellow workers in all areaspossible. Keep your temper in the office and look for the good points in others that might balance their weak points.Follow-up Practice1.Listen to the tape and complete the sentences below. (8:03)1)A: What do you do for a living?B: I’m a self-employed individual.2)A: What company are you with at present?B: I’m with a Sino-Japanese venture based in Zhuhai.3)A: What line of business are you in?B: I’m on the fashion design side.4)A: What position do you hold in the company?B: I’m Vice Manager of the Marketing Department.5)A: What are your responsibilities?B: I’m in charge of new product research and development.2.Listen to some job descriptions and figure out what the job titles are. (9:11)3. Interpret the following sentences.1) A: 想不到在这碰到你。
unit3Job responsibilities
5. Which major is James Rouen in as an M.B.A. graduate? A. Management. B. Marketing. C. Accounting.
Unit 3
Job Responsibilities
Lead-in
2 Vocabulary
Listen to the conversation again, paying attention to the words listed below, and choose the explanation for each word.
Unit 3
Job Responsibilities
Text A
1 Reading
Read the self-introduction of an interviewee and answer the following questions．
1. What are the responsibilities of a customer service manager?
3. Which position is Maria Brook seeking? A. A position in the office. B. A position in the factory. 4. What kind of position is James Rouen seeking? A. Boring. B. Exciting. C. Challenging. C. A position working at home.
1. How long has John Adams been in the college? A. One year. B. Two years. C. Three years.
Unit3Careersandskills单词讲义高中英语牛津译林版(2020)选择性
B7U3 Careers and skills 学案重点词汇1. It is certainly true that most of us do join the labour force once our studies are pleted. (Page 30, line 4)n.劳动（尤指体力劳动）；劳工（统称）；分娩，分娩期；skilled labor _熟练工人__________ casual labour __临时工_______labour force ____劳动力_________drugs to ensure painfree labour and delivery ____分娩_________vi. 辛勤劳动，苦干More than 20,000 workers laboured nearly 22 years to plete the Taj Mahal.2. Through the work we do, our goals can be attained and our dreams achieved. (Page 30, line 8)vt．获得；达到The cheetah can attain speeds of up to 97 kph．Most of our students attained five "A" grades in their exams.attain one's goal实现某人的目标attain power获得权力attainable adj．可以达到的，可以获得的attainment n．达到；获得单句语法填空/完成句子①．②．③We ha v e to make e v实现我们的目标)．3. Yang Liwei, driven by his passion for flying, became a pilot. (Page 30, line 13)n. 酷爱；强烈情感passion for sth. 对…的强烈爱好have a passion for 酷爱with passion充满激情地adj. passionate be passionate about sth.She argued her case with considerable passion.4. It is difficult to anticipate the new positions which will emerge twenty years from now. (Page 31, line 21)vt．预料；预计We anticipate that sales will rise next year．我们预计明年销售量将会增加。
21世纪大学实用英语综合教程第三册 Unit 3
21世纪大学实用英语综合教程第三册 Unit 3本文档将介绍《21世纪大学实用英语综合教程第三册》的第三单元内容。
本单元的主题是“工作与职业发展”。
在这个单元中，我们将探讨工作的重要性、如何谋职以及与工作相关的一些关键技能。
通过学习本单元，我们可以更好地理解职业生涯规划并提升我们在职场中的竞争力。
一、工作的重要性工作是我们日常生活的重要组成部分，它不仅仅是为了赚取收入。
工作可以带给我们满足感、成就感和自我价值感。
通过工作，我们可以发展自己的技能，获得更多的经验和知识。
同时，工作还可以提供社交机会，建立人际关系和拓展我们的人脉。
因此，选择适合自己的工作，对我们的幸福感和生活质量有着重要的影响。
二、谋职的步骤在谋求一份理想的工作之前，我们需要进行一系列的准备工作。
以下是谋职的基本步骤：1.自我评估：首先，我们应该对自己进行全面的自我评估。
我们应该了解自己的技能、兴趣和价值观，并将其与不同职业的需求进行匹配。
这样可以帮助我们找到最适合自己的工作。
2.职业研究：在确定自己的兴趣和野心后，我们应该进行职业研究。
这包括了解不同职业的要求和前景，以及相关的教育和培训需求。
我们还可以向从业者和行业专家咨询，以获得更多的信息。
3.制定职业目标：在职业研究的基础上，我们可以制定个人的职业目标。
这将帮助我们保持明确的方向，并为我们的职业发展制定详细的计划。
4.准备求职材料：准备好简历、求职信和其他相关的求职材料非常重要。
这些材料是我们向潜在雇主展示自己的机会，因此应该仔细编写和精心设计。
5.网络与面试：将求职材料发送给目标公司后，我们可能会收到面试的邀请。
在面试前，我们应该对目标公司进行深入研究，了解他们的业务和文化。
同时，我们还应该准备一些常见的面试问题，并通过模拟面试来增加自己的信心。
6.职业发展规划：一旦我们成功地找到了一份工作，我们应该制定一个职业发展规划。
这将帮助我们明确自己的职业目标，并规划如何实现这些目标。
【精品】2023人教版英语八年级上各单元语文作文
【精品】2023人教版英语八年级上各单元语文作文Unit 1: Meeting New ClassmatesIn this unit, we are introduced to new classmates and form new friendships. Please write an essay of at least 800 words reflecting on your experience of meeting new classmates. Discuss the challenges you faced, how you overcame them, and the valuable lessons you learned.Unit 2: My Favorite HobbyIn this unit, we explore our hobbies and interests. Please write an essay of at least 800 words describing your favorite hobby. Explain why you enjoy this hobby, how it makes you feel, and any skills or knowledge you have gained from it.Unit 3: What Would You Like to Be?In this unit, we discuss future aspirations and career goals. Please write an essay of at least 800 words discussing what you would like to be in the future. Explain your reasons for choosing this career, the steps you plan to take to achieve it, and the challenges you anticipate.Unit 4: My First JobIn this unit, we learn about part-time jobs and the responsibilities they entail. Please write an essay of at least 800 words sharing your experience of having your first job. Discuss the job you did, the skills you developed, and the lessons you learned about responsibility and hard work.Unit 5: My Dream SchoolIn this unit, we imagine our ideal school and discuss the changes we would like to see. Please write an essay of at least 800 words describing your dream school. Explain what makes it special, the facilities and resources it offers, and how it promotes students' personal and academic growth.Unit 6: Celebrating Chinese FestivalsIn this unit, we explore Chinese festivals and learn about their traditions and customs. Please write an essay of at least 800 words describing your favorite Chinese festival and how you celebrate it.Discuss the significance of the festival, the activities involved, and the importance of preserving cultural traditions.Unit 7: Protecting the EnvironmentIn this unit, we discuss the importance of environmental protection and ways to preserve our planet. Please write an essay of at least 800 words discussing the actions we can take to protect the environment. Explain why environmental preservation is crucial, the impact of human activities on the planet, and specific steps individuals can take to make a difference.Unit 8: Learning from MistakesIn this unit, we reflect on our mistakes and learn valuable lessons from them. Please write an essay of at least 800 words discussing a mistake you made and what you learned from it. Reflect on the consequences of the mistake, how it changed your perspective or behavior, and how you intend to apply the lessons learned in the future.Note: The word count for each essay should be a minimum of 800 words.---*Please note that the above content is a suggestion and can be tailored to your specific requirements. If you have any specific topics or instructions in mind, please let me know, and I will be happy to assist you further.*。
职业英语第三单元作文
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人教版小学四年级英语上册《Jobs Lesson 3》图文PPT文档共23页
谢谢！Leabharlann 61、奢侈是舒适的，否则就不是奢侈 。——CocoCha nel 62、少而好学，如日出之阳；壮而好学 ，如日 中之光 ；志而 好学， 如炳烛 之光。 ——刘 向 63、三军可夺帅也，匹夫不可夺志也。 ——孔 丘 64、人生就是学校。在那里，与其说好 的教师 是幸福 ，不如 说好的 教师是 不幸。 ——海 贝尔 65、接受挑战，就可以享受胜利的喜悦 。——杰纳勒 尔·乔治·S·巴顿
人教版小学四年级英语上册《Jobs Lesson 3》图文
11、获得的成功越大，就越令人高兴 。野心 是使人 勤奋的 原因， 节制使 人枯萎 。 12、不问收获，只问耕耘。如同种树 ，先有 根茎， 再有枝 叶，尔 后花实 ，好好 劳动， 不要想 太多， 那样只 会使人 胆孝懒 惰，因 为不实 践，甚 至不接 触社会 ，难道 你是野 人。(名 言网) 13、不怕，不悔(虽然只有四个字，但 常看常 新。 14、我在心里默默地为每一个人祝福 。我爱 自己， 我用清 洁与节 制来珍 惜我的 身体， 我用智 慧和知 识充实 我的头 脑。 15、这世上的一切都借希望而完成。 农夫不 会播下 一粒玉 米，如 果他不 曾希望 它长成 种籽； 单身汉 不会娶 妻，如 果他不 曾希望 有小孩 ；商人 或手艺 人不会 工作， 如果他 不曾希 望因此 而有收 益。-- 马钉路 德。
新交际英语阅读教程3 Unit3 Jobs课后习题参考答案
Unit3 JobsPreview①1) b 2) e 3) d 4) h 5) g 6) f 7) a 8) c Reading Comprehension①1)T 2)F 3)T 4)F 5)F 6)T 7)T②1) strong2) demand; grow3) falling; technical 4) creative; adaptable; embrace5) sessions6) non-technicalLanguage Focus 1.1) sector2) embraced3) switched4) Enrolments5) facilitate 6) daunted7) represent8) contemplating9) Animation10) options2.1) at a time2) come across3) a range of4) adapt to5) come along 6) at times7) translate… into8) close up9) at least10) contribute to3. B.1) resident2) marriage3) humanoid4) identity5) communication 6) embroidery; traditional7) reclusive8) education9) diplomatic4.1)马理·艾兹赫德曾经是一名年轻的律师，做到了合伙人级别。
后来她转到了信息通讯技术领域，创建了自己的公司。
2)对信息通讯技术相关专业人才的需求量持续增加，而相关专业的高等教育入学人数却持续下滑，这一现象令澳大利亚信息行业协会倍感困扰。
3)这使得她能够近距离了解IT项目交付的各个环节。
4)她说，如果没有导师，没有课程培训，没有同学间的合作，这些工作是不可能完成的。
5)有时，作为技术人员我必须严谨、一丝不苟，但是当我和客户交谈时，我又得表现的平易近人，让他们感觉舒服。
《新理念职业英语 商务英语》阅读译文—Unit 3 Job Responsibilities
Unit 3 Job ResponsibilitiesReading A客户服务经理客户服务经理的责任是保证其工作的公司能够满足客户的需要。
他们可能在各个不同的层面工作，从总部到企业的工作一线。
工作内容大致包括：为整个企业制订客服方针，管理客服员工团队，回答客户面对面提出的问题等。
他们的职责还有可能包括人员配备、员工培训、库存控制和损失预防。
作为行为榜样和领导者，客户服务经理为了获得最好的结果，必须解决问题，做出正确的决策，并合理管理整个部门。
客户服务经理可能扮演的角色有许多种，其在客服管理中也有很多不同的头衔，如客户关怀经理、公司服务经理、客户关系经理和客户业务经理。
不管客户服务经理的角色是什么，他们的职责都是理解、满足甚至超额满足顾客需求。
客户服务经理的主要任务是提供出色的客户服务。
虽然其工作内容会根据企业的类型和规模而有所不同，但典型工作大致包括下列的部分或全部内容：★为使用企业产品或服务的客户提供帮助和建议；★通过电话、电子邮件或面对面礼貌地与客户交流；★调查并解决客户提出的问题；★处理客户的投诉及其他问题，如安全问题或一个愤怒的客户；★为客户退款或提供赔偿；★保留准确的与客户谈话或通信的记录；★应用计算机软件为客户制作书面信息；★对公司提供的客户服务进行分析并写报告；★拜访客户，提供一对一服务；★制定客户反馈或投诉程序以便客户使用；★为公司或部门制定客服政策和标准；★与其他经理讨论如何改进所提供的客户服务；★协助进行员工招聘和评价；★为员工培训，以期为客户提供更高水平的服务；★领导和管理客服团队的员工；★了解所在企业的产品和服务，并掌握最新变化情况；★通过阅读相关杂志、参加会议和课程班，掌握客户服务方面的最新发展。
Reading B我不知道要做什么！英国作家罗曼·克兹纳瑞曾著书论述生活的艺术和社会变革。
在《如何找到令人满意的工作》一书中，罗曼·克兹纳瑞指出，选择工作时有五个关键因素需要考虑：• 挣钱• 获得地位• 缔造不同• 追随你的激情(兴趣)• 发挥你的天赋(技能)（以上）每一个因素的重要性因人而异。
新职业英语_IT英语_Unit3翻译
Unit3网页可访问性测试的五个步骤网页可访问性测试并不难，只需熟悉HTML 和CSS 的相关知识，以及能够预测使用者会遇到的特殊困难。
以下步骤供参考：第一步：也许谁都会感到很惊讶，有时无效代码也能让网页正常运行，而且不留任何明显的漏洞。
尽管逻辑上正确，但它的编写方式并不符合标准。
然而，有效代码更易于维护，更易于和许多其他技术相兼容。
所以，为了减少无效代码可能带来的各种各样的问题，首先一定要确认代码是否有效。
第二步：可访问性自动化测试是整个测试过程中很重要的一步。
写文章的时候，往往要依靠自动拼写检查发现打字错误，即使你还是要亲自浏览并检查确认写的是Dave 而不是Cave。
自动化测试能发现人工阅读易于忽视的许多问题。
第三步：不用鼠标而仅用键盘来浏览网页。
确保网页上的每个链接、按钮或者其他功能都能通过键盘实现。
这一步很有必要，因为并不是所有人都用鼠标浏览网页。
第四步：试着完成一两个网页的功能。
如果是一家网上商店，就选一种商品并买下来。
如果是一个信息网站，寻找其关键信息。
记住——这才是你设计此网页并使用户可访问的原因。
第五步：网页可访问性不仅是能完成一系列的请求或者经验证是有效的，网页可访问性还关乎着高质量的设计。
因此，最好能请一位屏幕读取和用户界面设计方面的专家测试你的网页，因为他们很熟悉网页的功能、用途以及浏览设计差的网站时会遇到的种种困难，并且能切实解决这些困难。
网页可访问性测试是每个公司和组织设计网页或者计划设计网页时需要考虑的问题。
这不仅在道德层面上是正确的，还有利于扩展潜在的客户群，而且这种测试并不难也不昂贵。
Unit2局域网简介局域网（简称LAN）是指在一个房间、一幢楼房或几幢楼房内，由多台计算机相互连接而形成的网络。
在计算机使用初期局域网已广泛使用。
局域网被定义为用于短距离用户之间高速率传输数据的网络。
因特网是一种广域网（WAN），与局域网不同。
局域网又被称为“内网”，但有时，局域网也指与某一公司或组织连接，但并不与广域网相连的若干个局域网的集合。
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You are the office manager in Company XX. Tim is a newly employed clerk in your office, you show him around the company. You take him to the departments of Production, Marketing, Financing and Personnel and meet managers.
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• • • • • • • • 我是律师。 我是律师。 我从事化妆品行业。 我从事化妆品行业。 我在雅芳公司。 我在雅芳公司。 我在生产部门工作。 我在生产部门工作。 我是售后服务部经理。 我是售后服务部经理。 我的职责是负责华北地区的销售。 我的职责是负责华北地区的销售。 我的职责是总经理助理，我主要负责…… 我的职责是总经理助理，我主要负责 是的，我的贡献得到了回报。：Tim, 欢迎你来工作，我是办公室主任***。今 天我带你到处看看，熟悉公司。 Tim: 那太好了，谢谢你。 你：首先，这是生产部门，我想让你认识张先生 ，他主管这个部门，他非常有经验。张先生，这 是我们办公室新成员，Tim。 Tim: 很高兴认识你，张先生。 张：欢迎你，年轻人。 你：这里是市场部，Smith经理出去开会了，这是 副经理Mark Moors先生。Mark这是我们办公室 的Tim。 Mark: 很高兴认识你，Tim….
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Al: How often do you do market research? Y: Twice each year. Al: That is very good, you can keep very close eye on the market. Who is your immediate supervisor? Y: Mr. David Johnson. Al: I know him very well. We once worked in one office 6 years ago. … Y: Yes, I have heard a lot about you from him. You really know this business and always make right strategy. Al: Right, David gave me many creative suggestions as well. How does he do in his present position? Y: Awesome. He has tripled the turnover in 5 years, and I have learned much working with him…
Objectives
To describe jobs and responsibilities To describe one’s position or department in a company To describe frequency
Objectives
Describing jobs
Unit 3 Jobs and Responsibilities
Game
What do I do for a living? I would not tell you my profession directly My profession is pictured or described in the textbook page53 Ask me questions, I can only answer “Y/N” Y/N” Please guess from the information in my answers
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Al: 这很好，你们在密切注意市场。你的顶头上司 是谁？ You: David Johnson先生。 Al: 我和他很熟啊。我们大约6年前在一个办公室 工作。 You: 是的，我听他说到过你。他说您很了解这一 行，制定正确的战略。 Al: 是啊，David总能有很多创意，给了我很多建 议，他在现在的职位做的怎么样？ You: 很出色，5年中他把我们的销售额增加了两倍， 我也学会了很多。 Al:那真是太好了。
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You are the marketing Vice-manager of DD company. You are invited to an association assembly in Beijing China World Trade Centre. After the presentations, foods and drinks are served in the hall.
•Company •Line of business •Department •Job title or position
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• • • • • • 我想让你见见Moors先生 先生 我想让你见见 我想向你介绍Moors先生 我想向你介绍 先生 你以前见过Moors先生吗？ 先生吗？ 你以前见过 先生吗 这是我们办公室新来的王东。 这是我们办公室新来的王东。 这是市场部，负责人是Moors先生 他主管 先生,他主管 这是市场部，负责人是 先生 他主管… 这是生产部门，这的头是Black女士 女士， 这是生产部门，这的头是Black女士，一个很 有能力的人，她手下有120人 有能力的人，她手下有 人 • 很高兴认识你
Describe Jobs
你在哪个公司工作？ 你在哪个公司工作？ 你从事哪一行？ 你从事哪一行？ 你是什么职位？ 你是什么职位？ 你负责什么？ 你负责什么？ 你的领导/上级是谁？ 你的领导/上级是谁？
Describe Jobs
What company are you with?/ What form do you work for? What line of business are you in? What position are you in?/ What position do you hold in the company?/ What are you in charge of/ responsible for?/ What do you take care of/ look after? Who are you responsible to/ accountable to?/ Who do you report to/ work for?
• • • • •
I’d like you to meet Mr. Moors. I ‘d like to introduce you to Mr. Moors Have you ever met Mr. Moors before？ This is new member in our office, Wang Dong. This is Marketing Department, the person in charge here is Mr. Moors, he is responsible for… • This is Production Department, the head of this department is Ms. Black, a capable lady. There are more than 120 people under her. • Nice to meet you./It is a pleasure to meet you./Glad to meet you./ Pleased to know you./So happy to meet you.
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You: Albert先生，你今天的演讲很精彩。我赞赏你 的最有一个观点，营销不仅仅是卖产品，还是售 卖公司的生活方式的理念。 Al: 真的？谢谢，你在哪家公司工作？ Y: DD公司，我叫***，营销副经理。 Al: 我想我听过这家公司。你们从事哪个行业? Y:糖果业(confectionary)。 Al: 你负责什么呢？ Y: 我负责市场调查和产品推介。 Al: 你们多久做一次市场调查？ Y: 每年两次。
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You meet Mr. Marks Albert from Pondo Company which is a leading corporation in the food industry. You introduce yourself to him. Mr. Albert once was colleague of Mr. Johnson, the head of Marketing Department in your company. You talk about Mr. Johnson with Mr. Albert
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• • • • • • • 你是做什么工作的？ 你是做什么工作的？ 你从事的哪个行业？ 你从事的哪个行业？ 你在那个公司工作？ 你在那个公司工作？ 你在哪个部门？ 你在哪个部门？ 你在公司担任什么职位？ 你在公司担任什么职位？ 你负责什么？ 你负责什么？ 你在公司里工作愉快吗？ 你在公司里工作愉快吗？
You: Hi, Mr. Albert, your speech today is marvelous. I do appreciate the last point, marketing is not only selling products, but also selling the company’s idea of a life style. Al: Really? Thank you. What company are you with at present? Y: The DD company. I am ***, the Deputy-manager of marketing. Al: I think I have heard this company before. What line of business is this company in? Y: Confectionary. Al: What are you responsible for? You: I am in charge of market research and product promotion.