高教版中职英语(基础模块 第3册)Unit 4《I’ll have to have my cell phone replaced》ppt课件5
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Unit 4 I’ll have to have my match replaced.
Words & expressions:
alarm v. 警告，报警 disappoint v. 失望 guarantee n. 担保，保证 inconvenience n. 不便
appoint v.指定，命定，约定 guard v. 守卫，保卫 convenient adj. 方便的，便利的 convenience n. 便利，方便 incorrectly adv. 不适当地 correct adj. 正确的，合适的 错误地 quality n. 质量 quantity n.量，数量，总量 refund n. 退还 re-前缀 再次，重新 fund n.资金 replace v. 替换 place v. 放置
The alarm doesn’t work and when I took off the watch yesterday, I found it left a green mark on my wrist.
Did you wear the watch in the shower, sir? No. I took it off before taking the shower.
Tim:
Grammar focus
原因状语从句
• 原因状语从句用以表示导致主语中的动作或事情发生的原因，通常 because, since, as, for引导。 • 回答由why提出的问题时，或说明人所不知的原因时用because，表 示直接原因，语气最强。（because引导的原因状语从句多放在主句 之后） • as和since语气较弱，一般用来表示明显的原因。（由as和since引导 的原因状语从居多在句首） e.g. —— Why aren’t going there? —— Because I don’t want to. As he has no car, he can’t get there easily. Since we have no money, we can’t buy it.
Time of Purchase
Solution Customer Signature
□ this week □ last week □ other: _________
□ replace □ refund □ other: _________
Tim ______________
6. Listen and underline.
1.Discuss and list.
2. 3. 4. 5. 6. When there is some quality problem. When people gets the wrong commodity. When people are not satisfied with the service. When the clerk is not polite. when the goods is delayed.
No, I’d rather have the watch replaced please. No problem, sir. Would you please show me your receipt so that I can take down some details? We’ll get this watch exchanged for you in no time. Thank you.
Tim: I’ve got to go now. I’ll have to go to the shop before work. Mom: What’s the matter? Tim: I’ll have to have my watch replaced because there is something wrong with the alarm.
Staff:
Tim: Staff:
Good morning! How can I help you, sir?
I bought this watch in your shop but it doesn’t work very well. What is the problem?
Tim:
Staff: Tim:
2.Look and match.
1) 2) 3) 4) c a b d
3. Listen and answer.
1.
Why does the customer want to return the shirt?
Because the shirt ቤተ መጻሕፍቲ ባይዱs of the wrong size.
2. What does the customer say to complain?
I’d like to have this shirt replaced.
4.Listen and complete.
Tim went to the shop to
have his watch replaced.
.
5. Listen and tick.
Name of the Customer Item Tim □ watch □ alarm □ something wrong with the alarm Problem □ something wrong with the belt of the watch □ other: ______________
Staff:
Tim:
When did you buy this watch?
I bought it one week ago and it’s still under guarantee.I’m very disappointed at its quality.
Staff:
Tim: Staff:
I’m so sorry for the inconvenience we have caused you. Would you like a refund?
Words & expressions:
alarm v. 警告，报警 disappoint v. 失望 guarantee n. 担保，保证 inconvenience n. 不便
appoint v.指定，命定，约定 guard v. 守卫，保卫 convenient adj. 方便的，便利的 convenience n. 便利，方便 incorrectly adv. 不适当地 correct adj. 正确的，合适的 错误地 quality n. 质量 quantity n.量，数量，总量 refund n. 退还 re-前缀 再次，重新 fund n.资金 replace v. 替换 place v. 放置
The alarm doesn’t work and when I took off the watch yesterday, I found it left a green mark on my wrist.
Did you wear the watch in the shower, sir? No. I took it off before taking the shower.
Tim:
Grammar focus
原因状语从句
• 原因状语从句用以表示导致主语中的动作或事情发生的原因，通常 because, since, as, for引导。 • 回答由why提出的问题时，或说明人所不知的原因时用because，表 示直接原因，语气最强。（because引导的原因状语从句多放在主句 之后） • as和since语气较弱，一般用来表示明显的原因。（由as和since引导 的原因状语从居多在句首） e.g. —— Why aren’t going there? —— Because I don’t want to. As he has no car, he can’t get there easily. Since we have no money, we can’t buy it.
Time of Purchase
Solution Customer Signature
□ this week □ last week □ other: _________
□ replace □ refund □ other: _________
Tim ______________
6. Listen and underline.
1.Discuss and list.
2. 3. 4. 5. 6. When there is some quality problem. When people gets the wrong commodity. When people are not satisfied with the service. When the clerk is not polite. when the goods is delayed.
No, I’d rather have the watch replaced please. No problem, sir. Would you please show me your receipt so that I can take down some details? We’ll get this watch exchanged for you in no time. Thank you.
Tim: I’ve got to go now. I’ll have to go to the shop before work. Mom: What’s the matter? Tim: I’ll have to have my watch replaced because there is something wrong with the alarm.
Staff:
Tim: Staff:
Good morning! How can I help you, sir?
I bought this watch in your shop but it doesn’t work very well. What is the problem?
Tim:
Staff: Tim:
2.Look and match.
1) 2) 3) 4) c a b d
3. Listen and answer.
1.
Why does the customer want to return the shirt?
Because the shirt ቤተ መጻሕፍቲ ባይዱs of the wrong size.
2. What does the customer say to complain?
I’d like to have this shirt replaced.
4.Listen and complete.
Tim went to the shop to
have his watch replaced.
.
5. Listen and tick.
Name of the Customer Item Tim □ watch □ alarm □ something wrong with the alarm Problem □ something wrong with the belt of the watch □ other: ______________
Staff:
Tim:
When did you buy this watch?
I bought it one week ago and it’s still under guarantee.I’m very disappointed at its quality.
Staff:
Tim: Staff:
I’m so sorry for the inconvenience we have caused you. Would you like a refund?