凤凰职教第三册unit

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凤凰职教第三册unit4(1)

课题Unit 4 (1)授课班级序号授课Reading授课日期形式授课Unit 4 If you receive a complaint章节名称使用教材板书投影仪录音教具教. 1.Help students improve the skill of proofreading.学Students get the proper strategies of writing a complaint& ad 目justment letter的教be able to command the sentence patterns.学 2. Help students improve the skill of proofreading重点教学Help students to get the proper strategies of writing a complain 难t & adjustment letter.点教学小组谈论法教授法知识中心拓展方法更新、补充根本一致、删节内容教学后记授课大纲或板书设计Task1 Complain the awful holidayStep2 Learning the dialogue，Master the details of the complaint.have trouble doing sth有困难做某事get through to接通,使理解put through接通,完成课堂授课安排授课环节授课主要内容与过程及时间分配第一步：组织授课Task1 Complain the awful holidayGive students picture ,and tell them the true 〔3’〕traveling experiences that I had last nationalthem Choose the right picture according to theexpressions ，Then we talk about when we meet these 第二步：situation we ’ll look for custom service.复习导入Step2 Learning the dialogue，Master the details of the complaint.〔10’〕Task1 : ListeningListen to the conversation and circle what itis mainly about.a. Problems with a machine.b. How to use a newly bought machine.c. Pricing of a machine.Step2 Learning the dialogue，aster the details of thecomplaint.教法运用提问板书学生谈论Important phrases:have trouble doing sth有困难做某事get through to接通,使理解put through接通,完成have problems with有问题cut out停止as if好似，忧如under warranty在保修期Task3 Understanding and acting.Read the dialogue again, talk the difficult points and课堂授课安排授课授课主要内容与程及分配板书学生谈论拓展谈论讲解教法运用第三步：讲解新课〔60’〕language points with your partner. (group work)Task4 Finish the exerciseTask5 Make the ConclusionFind the right answers and match them, I’ m sorry about that..’ ve got a bit of a problem here, you see⋯3 I ’m afraid the manager isn ’t in at the moment.,couldyou call later4Well, I ’ m afraid there is nothing we can do about itactually.5I can ’ t tell you how sorry I am.6I wish it never happened.7I ’ m afraid I have to make a serious complaint.8I suggest you leave it with us and we’ ll see what wecan do.9I ’ m so sorry, I didn’ t realize.10 Look, I ’ m sorry to trouble you, but⋯提问谈论演示举例第四步：11 I ’m afraid we can’ t help you at the moment⋯总结〔15’〕12 Well, I ’ m afraid there isn ’ t much we can do about it.13 Excuse me, there seems to be something wrong with⋯14 Oh, I ’ m sorry about thatStep 3Further discussion If you receive thecomplaintsThe awful holiday:When I reach the scenic spot( 景区〕 , I found I can’t get the ticket immediately.第五步：Apology:______________________________ Action:________________________________ (wait作业〔2〕in line ;add some assistants)REVIEWNEW WORDS。

凤凰职教第三册unit6电子教案

项目名基础称课课型讲课班级Unit 6 课时课时分派1,2Warming-up，listeningand speaking Plan Your Work, Work Your Plan3,4 Reading特 6New点Real life skills5,6地&writing5 号楼点能力（技术）目标知识目标素质目标教课目的1. To improve Ss ’ 1. To master new wordsability of getting and phrases; toinformation through finish exercises.reading & listening. 2. To get the main2. To know how to idea of the wholeschedule an passage.appointment.1.To learn tocomplete tasksmore effectively.2.To identify timewasters and savetime.要点难点及解决方法教课策略与方法教课资料及教课准备板书设计教课后记Key points：to get the main idea of the reading passage.全面理解阅读资料，认识平时工作的一天，学会在工作中进行实践与反省，来提高工作效率。

Difficult point：to use the patterns to make appointments andgive possible responses.可以经过阅读时间计划表来确立并商议见面时间。

环绕学生在实习早期工作效率低下的问题，创建工作情形指引学生主动探究阻挡工作效率提高的各样因素，并鼓舞学生针对自己状况在轻松、快乐、合作的语言沟通环境中商讨提高工作效率的建讲和举措，让他们快速成为职场的新生力量。

凤凰职教第3册U1

备注
Pair work
5’
20'
讲
Reading
Explanation
授
教学环节
时间安排
主要内容 Let me introduce myself, Jill Watson. I'd like you to meet my co-worker, Collin Beck. Language points: Nice to meet you. Good to meet you. enjoy doing
5’
Assignment: Read the new words and passage
Homework
考勤教学体会
见教学日志
（教学环节一般包括复习旧课、导入新课、讲授新课、学生操作、教师点评、归纳总结、布置作业等
教
月日第 1 章
案
第
纸
5、6 课时总第 5、6 课时
课题
Unit 1
It's My First Day
new
words
and about
dialogue
考勤教学体会
见教学日志
（教学环节一般包括复习旧课、导入新课、讲授新课、学生操作、教师点评、归纳总结、布置作业等）
教
月日第 1 章
案
第
纸
3、4 课时总第 3、4 课时
课题
教学目标 (包括知识目标、能力目标、情感目标) 教材分析（包括教学重点、教学难点）教学方法（包括教法、学法）
教学目标 (包括知识目标、能力目标、情感目标) 教材分析（包括教学重点、教学难点）教学方法（包括教法、学法）

凤凰职教Book3Unit4

2.TB Task 3. Respond to the following complaints.
e.g. Complaint: The food service is very slow.
Apology: Oh, I’m very sorry.
Action: I’ll check your order with the chef.
板书
设计
Unit 4 If You Receive a Complaint
Listening and Speaking:
Do You Have a Service Contract?
Useful Expressions:
Making a complaint
Accepting a Complaint
Delaying a Complaint
情感目标：Ss can be improved their patience and the abilities of handli know the expressions of complaint
教学难点
Using the expressions correctly in dealing with complaints
Ss think about the questions above and they may have some discussions with their partners.
Then get some Ss to share their answers with the whole class.
eful Expressions:
Making a Complaint
Accepting a Complaint

凤凰职教第三册unit5优质课教案

Do exercise
1plete the conversations with the useful expressions above.
2.Fill in the blanks with the right forms of the words given.
(1)Hearing the funny joke, she could not help_____ (laugh).
Are they showing a successful team, and why? Teacher will ask some questions about the two pictures.Encourage the ss to talk about the two pictures.
2.Read the English saying below. Think of Chinese ones with the same or similar meaning.
教学过程
教学步骤
教学内容
教学方法及双边活动
Step 1
warm-up
Step 2
Listening
Step 3
Speaking
Step 4
Practice
Step 5
Homework
1.teacher will ask some questions by showing pictures. Let students to compare the two pictures.
Activity1.Listen to the conversation and tick(∨)what’s being talked about.
Before listening: teach some new words in the listening material.

凤凰职教第三册unit 4 (1)复习课程

课题序号
Unit 4 (1)
授课班级
授课形式
Reading
授课日期
授课章节
名称
Unit4 If you receive a complaint
使用教具
教材板书投影仪录音
教学目的
.1. Help students improve the skill of proofreading.
2.Help Students get the proper strategies of writing a complaint & adjustment letter
get through to接通电话,使理解
put through接通,完成
课堂教学安排
教学环节
及时间分配
教学主要内容与过程
教法运用
第一步：
组织教学
（3’）
第二步：
复习导入
（10’）
Task1 Complain the awful holiday
Give students picture ,and tell them the true traveling experiences that I had last national holiday.Let themChoose the right picture according to the expressions，Then we talk about when we meet these situation we’ll look for custom service.
The awful holiday
plaint:When I reach the scenic spot(景区）, I found I can’t get the ticket immediately.

凤凰职教3(3)

课题序号unit3（3）授课班级授课形式讲授法授课日期授课章节名称unit 3使用教具教材板书投影仪录音教学目的1.学生能掌握一般现在时过去时将来时 2.克服书上例句并能使用这三个时态 3.掌握一些生词教学难重点1.学生能掌握一般现在时过去时将来时 2.克服书上例句并能使用这三个时态教学方法中心教学法讲授法小组讨论法更新、补充、删节内容基本一致教学后记旧知识的回忆，新知识的总结整合，配合例题与习题，掌握程度较好授课主要内容或板书设计时态是英语谓语动词的一种形式，表示动作发生的时间和所处的状态.英语中的时态是通过动词形式本身的变化来实现的.英语有16种时态，但中学阶段较常用的有十种：一般现在时,一半过去时,一般将来时,现在进行时,过去进行时，将来进行时,过去完成时,现在完成时，现在完成进行时.课堂教学安排教学环节及时间分配教学主要内容与过程教法运用第一步：组织教学（5’）第二步：新课教学（65’）1.你所理解的时态是什么？2.你记得的时态有哪些？结构又是怎样的？一般现在时的用法1) 表示经常性或习惯性的动作，常与表示频度的时间状语连用。

时间状语：every…，sometimes,at…，onSunday,always,every day,usually,seldomI leave home for school at 7 every morning.2)在时间和条件状语中代替将来、表示按规定将要发生的事情（动作）状态和感觉的动作If you come does aftornoon,we will have a meeting.3)表示格言或警句中。

Pride goes before a fall.骄者必败。

注意：此用法如果出现在宾语从句中，即使主句是过去时，从句谓语也要用一般现在时。

例：Columbus proved that the earth is round..4)现在时刻的状态、能力、性格、个性。

凤凰职教第三册Unit3电子教(学)案

2.Students will be able to use up-selling techniques.
重点难点
及解决方法
Key points：to get the main idea of the reading passage.
全面理解阅读材料，了解一名服务人员的重要性并能读懂信号满足顾客需求。
As a hotel cleark, know how to ask questions at check-in.
Notes:
→Clerk[klɑ:k] n.旅馆服务台接待员；职员
→Coupon[ˈku:pɒn]n. （购物的）赠券，优惠券
→Check in登记入住
I'll ring the hotel. I'll tell them we'llcheck intomorrow...
教学过程
教学程序与容
教师活动-导
学生活动-演
设计意图
Unit Three
第一课时
(前台接待)
Warming-up ,Listening
&Speaking A
StepOne:Warm-up
Activity1: Some people are talking about the service they’ve received. Have they received good or bad service? Write G for good or B for bad in the blanks.
教学资料
及教学准备
Exercise book andstudents’ books
Test papers Someexamplesentences

凤凰职教第三册Unit3电子教案

Yes, the name is Joe
Smith.
I'll be checking out on
Friday.
Non-smoking, if you
please
Credit card, if you accept
Visa.
Do you need to see my
passport.
Activity 3 Suppose you work the fron to get the following information.
知识目标
素质目标
1.To improve Ss’ ability of getting information through reading & listening.
2.To know how to ask questions to know customers' needs and understand the important role of a server.
我来给旅馆打电话，通知他们我们明天入住。
fCheck out结账离开，结账退房
They packed and checked out of the hotel.
他们收拾好东西，办理了退房手续。
I was disappointed to miss Bryan, who had just checked out...
Mr. Smith manages a large department store.
史密斯先生经营一家大型百货公司。
fmanage to do sth经过努力克服困难，设法做成某事Given a chance, I will manage to do the work well.

凤凰职教第三册unit5优质课教案

在给定情境中正确地运用所学句型I think so, too.I really agree with you.I'm in compleme nt with- =I completely agree with- Disagreeme nt:I don 'th ink this is going to work. I un dersta nd your concern.教学步骤教学过程教学内容教学方法及双边活动Step 1 warm-upl.teacher will ask some questions by showing pictures. stude nts to compare the two pictures. Are they show ing a successfulteam, and why? Teacher will ask some questi ons about the two pictures. En cour the ss to talk about the two pictures. Let Free talkage 2.Read the En glish say ing below. Think of Chin ese ones with the same or similar mea ning.Read the say ings and think of chi nese ones.Step 2 Liste ningActivityl.Listen to the conversationand tick(V )what 'being talked about.Before listening: teachsome new words in the listening material.Teach some new words in the liste ning material. Step 3 SpeakingWhile listening: Ask the students to pay more attention the key words in the liste ning material. After liste ning: let the stude nts say out their an swers ar reas on s. If possible, let them liste n aga in.tolook at the picture & liste n to thetape Activity2: Liste n aga in. The n un derl ine the sentences show ing polite disagreeme nt.Help the stude nts un dersta nd the senten ces. Read and expla in some difficult sentencesand Ian guage poi nts. Do exerciseliste n & un derl ineteacher should teach the stude nts t h e new words. Teacher can ask students to look at the pictures and bring out the new words. Help the stude nts toComplete the con versation with correct expressio ns ㈣叫 “dersta nd the new words andthe boxthe pronun ciati on of these words.Useful expressi ons . Agreeme nt: I agree.Step 4 PracticeStep 5 Homework That may be,That S not how I saw it.I m afraid we just don't see eye to eye on thisYes ,but doib you think tha-t--?Perhaps, but I canhelp thinking that-Can't help doi ng sth.情不自禁做某I take your point , but thhts not the way I see it .take ones poi nt接受某人的观点the way I see itThe way…. …..的方式后接的疋疋语从句Eg. I don't like the way he talks.Do exercise〔.Complete the conversations with the usefulexpressic above.2.Fill in the bla nks with the right forms of the wordsgive(1) H earing the funny ioke, she could not help (laugh).(2) AIIof us have bee n look ing forward to the of tnew school.(ope n)(3) B ut ,as I see it, a lot of (prepare) havebee n made last year whe n we pla nned to ope n anoffic Suzhou.(4) I think the major reason was a problem with.(time)(5) I don' t see how the gro un dwork can be done anytha n september.(early)(6) That may be, but remember the Suzhou pla n wasbecause of the big budget.(ca ncel)1. Review useful phrases and useful expressi ons2. Ask stude nts to liste n more and speak more aftern掌握重点单词用法，做好及时巩固。

凤凰职教第三册U1-4词组

1.vocational school 职业学校2.at one's internship 处于实习期3.keep eye contact 保持眼神交流4.speak to one's superior 与上级谈话5.address sb. as ... 称呼某人为。

6.(be) in charge of 负责。

7.assistant manager 经理助理8.customer service 客户服务 tag 名牌10.work hours 工作时间11.body language 体势语言12.make a great impression (on) 留下好印象13.professional clothes 职业装14.service industry 服务行业15.wear a uniform 穿制服16.tie long hair up 把长发扎起来17.basic hygiene 基本卫生18.annual salary 年薪19.provide sb. with sth. 为某人提供某物20. a wonderful opportunity 很好的机会21.marketing intern 市场营销实习生22.website maintenance 网站维护23.hesitate to do sth. 犹豫要不要做某事24.human resources management 人力资源管理25.operate a relaxed dress code 执行宽松的穿衣政策26.travel method 出行方式27.set goals 设定目标28.listen to the instructions 听指令1.了解顾客的需求know customer’s needs （requirement）2.重要角色the important role of …3.得到…作为答复get … as response4.预约make a reservation5.入住（酒店）check in （out）6.单人间single room （double）7.较高的楼层the upper floors8.填写登记表格fill out/in the registration form9.用信用卡付账pay by credit card （cash，check）10.打前台电话call the front desk11.无烟区non-smoking area （non-stop）12. 西餐western food13.每日例汤soup of the day14.香草冰激凌vanilla ice cream15. 倾向于做某事tend to do sth.16.另外in addition17.简而言之in short18.养成。

凤凰职教第三册unit

II. Discuss with your partner the meaning of
the signs below.
1.
Be careful of the slippery surface.
2.
No smoking here.
3.
First aid station.
4.
Fire alarm.
Step Two: Listening A Work-related Injuries Activity 1: Listen to the conversation and tick the posture the man usually adopts at work.
Look at how you are slouching over your keyboard.
Activity 2: Listen again. Then underline the causes of injuries to the man.通过图形、颜色以及日常
生活经验，用正确的语句
表达每一个标志的含义
Look at the picture &
listen to the tape
Listen & Underline
为听说部分
提供词汇和
句型的保障。

听对话录音，
根据对话内
容辨析所匹
配的图片。

再听对话录
音，根据对话
中人物的语
音、语调及对
话的内容判
断在日常工
作和生活中，
不正确的姿
-----精心整理，希望对您有所帮助!。

凤凰职教第三册unit6电子教案

Activity 3：Listening purposefully
In order to help Lisa out, Ben gives her two suggestions. Listen again and write down the suggestions.
Step Four:Discussion
e.g. He prepared much food for the picnic.
他为野餐准备了很多食物。
＊prepare for sth为……做准备
e.g. I have to prepare for the exam
我得为考试做准备。
＊be prepared for sth为某事做好了准备
e.g. I’m prepared for the exam.
Notes:
1.1）schedule n..日程安排
e.g. He has been forced to adjust his schedule.
他被迫调整了日程安排。
＊on schedule按时，按预定时间
＊ahead of schedule比预定时间提前
e.g. The train arrived inShanghaitwo minutes ahead of schedule.
与方法
围绕学生在实习初期工作效率低下的问题，创设工作情景引导学生主动探索阻碍工作效率提升的各种因素，并鼓励学生针对自身情况在轻松、愉快、合作的语言交流环境中探讨提升工作效率的建议和措施，让他们迅速成为职场的生力军。
教学资料
及教学准备
Exercise book and students’ books
Test papers Some example sentences

凤凰职教第三册unit5公开课PPT

团队中无“我”。
团结就是力量。
众人拾柴火焰高。
你也许很棒，我们更棒。同舟共济，互利共赢。
• • • • • • • • • • • •
Key words
team player concern call for groundwork rush open→opening prepare → preparation cancel budget time → timing not see eye to eye with sb. meeting
√
2.Listen again. Then underline the sentences showing polite disagreement . Lily: __________________________ I don’t think this is going to work.This plan calls for the new office to open by August. I don’t see how the groundwork can be done any earlier than september. John: I_____________________ understand your concern. I don’t want to rush the opening of the new office either. But ,as I see it, a lot of preparations have been made last year when we planned to open an office in Suzhou.
Lily: That may be, but remember the Suzhou plan was canceled because of the big ____________ ____________ budget. John: That’s not how I saw it. I think the major reason was a problem with timing. _______________________ Lily: I’m afraid we just don’t see eye to eye on this. Let’s call a meeting with the rest of ______________ the team and _______________________ see what they think. John: Okey, let’s do that.

凤凰职教第三册Unit 5公开课

Unit 51．show the two pictures.Teacher: just now , I noticed some of the students paid your attention on the pictures. But I don’t know if you’ve got the meanings.Can you understand the pictures?1.Look at the first one, do you want to say something about this picture? Well, is this a successful team? (板书team)No,Why?Do you understand team?团队Did they want to work?No, none of them wanted to work.Did they have water to drink?No, they had no water to drink.so, this isn’t a successful team because none of them wanted to work and they ended up in having no water to drink.(ppt展示picture1答案)end up in doing sth 以。

而告终2.Look at the next oneIs this a successful team?Yes,Why?Did they share the same goal? (板书)Yes,Did they work together? (板书)Yes,Did they help each other? (板书)Yes,Did they overcome difficulties? (板书)Yes,Did they realized their goal in the end ? (板书)Yes,So ,we can say : this is a successful team because they shared the same goal and they worked together to overcome difficulties and finally realized their goal. Do you think so?Now,There are some english sayings below. Can you think of the chinese ones? Ok, let’s try.让同学猜一猜英语格言的意思。

凤凰职教第三册U5

2、写出对应的英文表达。
不言而喻
起着重要的作用
据我观察
与…•…竞争
从.……中学到
Practise and
Explain
课
与……友好相处
10'
着重于……
10’
3、根据所给提示完成句子。
4、完形填空。
5、根据上文判断正误。
归
纳
总
结
5’
Sum up:
Some easy exercises are done by the
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教学环节
时间安排
主要内容
师生双边活动及教法运用
备注
新
课
20’
4. Language points:
课
题
Unit5Together We Aie Sti onger
教学目标
（包括知识目标、能力目标、情感目标）
1、conununicate efiectively in a gioup have a good understanding of teamwork
教材分析（包括教学重点、教学难点）
1、some iiifonnation about the section of waim-up
练
Further Reading:
After reading the material, suppose you are a pei-fect team player, or you need to work more in some aieas・ Make a list of those areas, and make

凤凰职教第三册unit1教案

教学资料
及教学准备
Exercise book andstudents’ books
Test papersSomeexamplesentences
板书设计
UnitOne
New words and expressions：language points:
教学后记
本单元以服务类学生参加第一天的工作经历为线索展开,围绕商务问候与介绍、工作要求与指令、职业场合的着装与卫生要求、录用通知与接收函组织教学.在模拟的工作场景中注重培养学生与人交流、特别是与上司和同事交流的能力,同时培养学生解决问题的能力。帮助学生树立良好的职业形象，成功迈出从在校生角色转变到职业人的第一步。
Ask＆Answer
Listen to the tape
学生通过听前预读题目来辨别语音，获取相关线索，查找关键词。
学生积极思考，参与讨论
对话操练
创设情境，将对话用角色扮演。
掌握重点单词用法，做好课后复习。
通过自我介绍巩固旧知识的同时引入新内容。
判断对话中人物所提及的相关词汇，训练学生捕捉关键词的微技能。
Activity1：Listen to the conversation and circle the correct answer.
Activity2：Intensive listening
Listen again, and then underline theintroductionsinthe conversation。
名称
项目
Unit1
课时
课时分配
基础课
It’s My First Day!
8
1，2
Warming—up,Listening andSpeaking

凤凰职教第三册unit6电子教案

Step Three：Discussion
Mary and Nicola are cooperatingon a project. They need to arrange a meetingthis week. Read their schedules as shown below and find when they can arrange the meeting。
一位资深侦探受命调查这个案子，我们相信贼不久将落网。
2）appointment n.约会，预约
＊make an appointment with sb和某人预约
＊make an appointment for sb为某人预约
* make an appointment to do sth预约做某事
3. free…up把…空出来
＊Does somebody have any time on some time?
Possible Responses：
＊What time is best for you？
＊When would be a good time for you?
＊Somebody's schedule is open all day。
2. Don’tbe afraid of asking others。
讨论。
Answer：
1She should do tasks step by step。
围绕学生在实习初期工作效率低下的问题，创设工作情景引导学生主动探索阻碍工作效率提升的各种因素，并鼓励学生针对自身情况在轻松、愉快、合作的语言交流环境中探讨提升工作效率的建议和措施，让他们迅速成为职场的生力军。
教学资料
及教学准备

凤凰职教第三册U5

教材分析〔包括教学重点、
教学难点〕
1、Words and expressions; 2、Situational expressions.
教学方法
〔包括教法、学法〕 Explanation, Group Discussion, TBLT, Reading Comprehension
教学过程设计
教学时间环节安排
15’
1. Pre-reading questions; 5’ 2. Listen to the tape and answer the
questions; 3. Situational questions: (1) What’s your understanding about team, Ms. Roger? (2) In your company, how do you make your team work? (3) Many employers list being a good team player as a key soft skill they look for in new employees.
师生双边活动及教法运用
Pair work
Reading Explanation
备注
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教学时间环节安排
主要内容
师生双边活动及教法运用
Polite Disagreement: I understand your concern.
(7)go without saying
(8)point of view
课
(9)rather than
(10)in detail