管理信息系统(第7版)PPT+试题库 ESS_7E_testbank_CH02
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Chapter 2
E-Business: How Businesses Use Information Systems
True-False Questions
1.Operational management is responsible for directing the day-to-day operations of the
business.
Answer: True Difficulty: Easy Reference: p. 44
2.Deciding whether to introduce a new product line is the responsibility of an operational
manager.
Answer: False Difficulty: Easy Reference: p. 47
3.Operational-level manufacturing systems deal with the firm’s long-term manufacturing
goals, such as where to locate a new plant.
Answer: False Difficulty: Medium Reference: p. 48
4.Transaction processing systems are most commonly encountered at the management level of
an organization.
Answer: False Difficulty: Medium Reference: p. 51-53
5. A transaction processing system is a computerized system that performs and records the daily
routine transactions necessary to conduct business.
Answer: True Difficulty: Easy Reference: p. 51
6. A hotel reservation system is a typical example of a management information system.
Answer: False Difficulty: Medium Reference: p. 51
7.Management-level systems do not support nonroutine decision making.
Answer: False Difficulty: Medium Reference: p. 53-55
8.The decision to grant credit to a customer is normally made by the middle manager.
Answer: False Difficulty: Medium Reference: p. 53
9.Transaction processing systems are the basic business systems that serve the operational
level of the organization.
Answer: True Difficulty: Medium Reference: p. 53
10.Managers need TPSs to monitor the status o f internal operations and the firm’s relations with
the external environment.
Answer: True Difficulty: Medium Reference: p. 53
11.Most MISs use sophisticated mathematical models or statistical techniques.
Answer: False Difficulty: Medium Reference: p. 54
12.Decision-support systems help managers make decisions that are unique, rapidly changing,
and not easily specified in advance.
Answer: True Difficulty: Easy Reference: p.54
13.Decision-support systems use internal information as well as information from external
sources.
Answer: True Difficulty: Medium Reference: p. 54
14.ESSs are designed to serve the middle management of the organization.
Answer: False Difficulty: Medium Reference: p. 55
15.ESSs are designed to incorporate data about external events, but they also draw summarized
information from internal MIS and DSS.
Answer: True Difficulty: Medium Reference: p. 55
16.ESSs are designed primarily to solve specific problems.
Answer: False Difficulty: Medium Reference: p. 55
rmation supplied by an enterprise system is structured around cross-functional business
processes.
Answer: True Difficulty: Medium Reference: p. 58 18.Enterprise systems often include transactions with customers and vendors.
Answer: True Difficulty: Easy Reference: p. 59
19.Supply chain management systems are more externally oriented than enterprise systems.
Answer: True Difficulty: Medium Reference: p. 59-60 20.Maintaining online directories of employees with special areas of expertise is one application
of knowledge management systems.
Answer: True Difficulty: Medium Reference: p. 63