英语投诉信作文

英语投诉信作文
Dear Sir or Madam,
I am writing to express my dissatisfaction with the recent purchase I made from your online store. I had ordered a pair of headphones, model number HD-X5000, on the 15th of March, and I received them on the 20th of March.
Upon opening the package, I was disappointed to find that the headphones were not as described on your website. The color was different, and the sound quality was subpar compared to the product specifications provided. Furthermore, the headphones arrived with a damaged ear cup, which was not only a cosmetic issue but also affected the overall performance.
I had expected a high level of quality from your reputable brand, and I am quite surprised by this experience. I have attached photographs of the product as received, highlighting the discrepancies.
I am requesting a full refund or a replacement of the product with the correct specifications and in perfect condition. I would appreciate it if you could expedite this process, as my experience has been quite inconvenient.
Thank you for your attention to this matter. I look forward to your prompt response.
Yours sincerely,
[Your Name]
[Your Contact Information]。