客户服务专员的英文简历模板

Name: Ms. S Gender: Female
Wedlock: Married Nation: Han
Residence: Guangdong-Guangzhou Age: 32
Location: Guangdong-Guangzhou Height: 158cm
Target Locations: Guangdong-Guangzhou
Target Jobs:
Desired Salary: Negotiable
When Can Start: within half a month
Education
2003-05 ～ 2022-05 Central Radio TV University Finance Bachelor Degree
1999-09 ～ 2002-06 Guangdong Peizheng College Marketing Junior College
1999-09 ～ 2002-06 Guangdong Peizheng College Business English Junior College
Training
2022-06 ～ 2022-06 SKY SAFE IMDG IMDG CERT
2022-01 ～ 2022-01 SKY SAFE IATA IATA CERT
【you are not full member,please contact us.】 (2022-04 ～ 2022-04)
Job Description: Responsibilities:
1) Maintain customer satisfaction
2) Customer Relation Mastery
3) Order management
【you are not full member,please contact us.】 (2022-09 ～ 2022-01)
Background: Chemicals Fortune 500, manufacturer of synthetic and formulated polymer systems, US public listed
Report to: Logistics supervisor
Responsibilities:
1) Handle import / export local product and sample deliveries in daily operation.
2) Handle non-bonded bonded warehousing in daily operation.
3) Assist to ensure the performance of freight forwarders and carriers based on cost, delivery and service quality.
4) Assist to ensure the minimum handling and shipment cost of the imported goods and materials by proper selection of shipping liners, vessel routing and timing of arrival.
Achievement:
1) Cost Saving in 2022:
a. Consolidate shipments to save cost within USD40, 000.
b. Provide better solution to customer to save distribution cost.
***supply chain outstanding staff of Best Cooperation.
3) SAP Implementation:
Participate in SAP testing in order to ensure new configure is able to meet business requirement;
【you are not full member,please contact us.】 (2022-07 ～ 2022-08)
Background: Chemicals Fortune 500, manufacturer of synthetic and formulated polymer systems, US public listed
Report to: Customer Service supervisor
Responsibilities:
1) Maintain customer satisfaction
a. Process all the orders from assigned accounts and sales organization (SG02, CN02, HK02)
d. Monthly review on OTIF and failure order lines analysis.
2) Customer Relation Mastery
a. Get acquaintance with customers and to build up profile with order pattern, delivery requirements.
b. Provide prompt and accurate response to customer enquiries.
3) Order management
a. Maintain accurate information in SAP, input necessary update to meet OTIF.
c. Provide input promptly on weekly order review, credit watch, service charge and requests approval.
d. Coordinate drop shipments with overseas suppliers/plants and customers.
b. Execute goods return, replacement and credit notes.
Achievement:Project of the relocated of customer service center
1) To minimize operation cost, moved the order operation from
Singapore/HK/TAIWAN to PRC. Assist to set up regional customer service center in Guangdong to meet customer and business requirement;
2) Assist to train the colleagues in Guangdong office to handle the orders of HKs / Singapores to maintain the same customer service level as in HK /Singapore.
【you are not full member,please contact us.】 (2002-05 ～ 2022-05)
Job Title: Administrative Assistant Positions: Administrative Assistant/Clerk Job Description: Report to: General Manager
Responsibilities:
2) Handle basic financial daily desk work.
Project Experience
Project of the relocated of customer service center (2022-10 ～ 2022-01)
Job Title: Customer Service Representive
Project Description: 1) To minimize operation cost, moved the order operation from Singapore/HK/TAIWAN to PRC. Assist to set up regional customer service center in Guangdong to meet customer and business requirement;
2) Assist to train the colleagues in Guangdong office to handle the orders of HKs / Singapores to maintain the same customer service level as in HK /Singapore.
Responsibility: I went to HK office for picking up the job of CSR center and also hanled the transfering job after back to GD office with colleagues.
Language Skills
Chinese: Good Cantonese: Good
English Level: Majored in English CET-4 Spoken Good
English: Skilled
Career Objective
Career Direction: I am willing to work in Supply Chain departments.
Requirements:
Self Info.
2) I have high awareness of responsibility and customer-focus.
3) I am a collaborating-style person who is both assertive and cooperative and attempts to work with other person to find a solution that satisfies the concerns of both.
Hobbies: I like fast walking; I like English; I like reading; I like listening music.
Rewards
supply chain outstanding staff of Best Cooperation 2022-05-13
supply chain outstanding staff of Best Cooperation 2022-07-13。