人力资源在企业中的四个角色
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服务供给者
Employee Advocate
雇员代言人
Day-to-Day Operations Focus
着重于日常工作
2
Service Provider服务供给者: Delivers administrative services提供行政服务
• Builds an appropriate infrastructure to provide services. 建立适当的基础机构提供服务 • Is knowledgeable enough to fully answer employees’ questions. 有足够的相关知识/经验来解答员工的问题 • Responds promptly to employees requests. 及时回应员工的要求 • Follows through on customer service commitments made to employees. 贯彻执行向员工提供周到服务的承诺 • Provides easy, open access to HR services. 使员工能通过简便、公开的途径得到人力资源服务 • Completes necessary legal and corporate requirements 完成必需的法律及公司需求
3
Employee Advocate雇员代言人: Ensures employees are treated fairly and are equipped to contribute to company success.确保雇员
得到公平对待并拥有适当的技能为公司取得成功作 出贡献 • Develops progress/policies to ensure fairness and business success.
•
• •
•
• A real professional is a technician who cares! 7 真正的专业人员是有心的技术人员
4
•
Change Agent变革管理领导者: Helps manage people & change on a daily basis to improve business results协助日常的
人员管理及变革管理以提高公司业绩
• • • Identifies improvement to Organizational Health 不断改善公司组织结构 Clearly communicates reasons behind business and organizational changes. 明确地向员工沟通关于业务及组织变革背后的原因 Provides and champions leading edge ideas. 提供并支持变革前沿的观念 Understands the objectives of the business. 了解公司的业务目标 Provides leadership in managing the change. 领导变革管理 Helps build a work force that adapts well to change. 帮助建立能适应变化的员工基础 Helps management make tough HR decisions. 帮助管理层作出艰难的人力资源决定 Facilitates getting things done. 推动变革的顺利进行 Participates as integral part of business team. 作为业务团队的一部分参与变革的过程 Helps accomplish the 5 different locations? departments?or units?mission. 帮助不同地方、不同部门、不同业务单元达成目标/任务
ห้องสมุดไป่ตู้
True Professionalism真正的专业
• • • • Take pride in their work and show a commitment to quality 为自己的工作而自豪，并坚持高质量的工作 Reach out for responsibility 有责任心/愿意承担责任 Anticipate and don’t wait to be told what to do 先人一步想到而不是等到别人告诉该做什么 Do whatever it takes to get the job done 竭尽全力按要求完成工作 Are always looking for ways to make things easier for those they serve 总是为被服务对象寻求更简便的解决方法 Really listen to the needs of those they serve 真正地倾听被服务对象的需求 Learn to think like those they serve so they can represent them when they are not there 学习从被服务对象的角度思考问题，从而可以真正代表他们的意见 Are team player, honest trustworthy and loyal 有团队合作精神、诚实、值得信赖而且忠诚
•
• •
•
• • •
Strategic Partner战略伙伴: Links HR strategy to SC Johnson business strategy
将人力资源战略与公司业务战略相结合
Aligns HR planning to business needs. 人力资源规划与业务发展需要保持一致 Provides key strategic insights. 提供主要战略观点 Develops HR programs that support the achievement of business goals. 制定人力资源计划以支持业务目标的实现 Adapts HR programs to meet specific needs of various business units. 调整人力资源计划以适应各种不同业务单元的特殊 需求 Measures the effectiveness of people management programs and practices. 衡量人员管理计划及实践的有效性 Brings an HR perspective to business planning. 将人力资源远景引入业务规划 Implements programs in ways that maximize acceptance by managers. 6 以最易被管理者接受的方式贯彻各项计划
Human Resources 4 Quadrants
人力资源在企业中的四个角色
1
着重于未来及战略
Future/Strategic Focus Strategic Partner
战略伙伴
Change Agent
变革管理领导者
Systems/Processes
系统/流程
People
人
Service Provider
• • • • • • • 制定计划/政策以确保公平的环境和业务的成功 Understands and addresses employee interests and concerns. 了解并关注雇员的兴趣和顾虑 Acts as listening ear to employees. 扮演雇员的倾听者 Balances employee needs with business issues. 平衡雇员需求与业务发展 Provides an employee perspective on key organizational changes. 反映员工对于关键的组织变革的观点 Offers open and honest communication. 提供开诚布公的沟通 Ensures compliance with local requirements. 确保遵守当地要求 Implements programs in ways that maximize employee acceptance. 以最易被雇员接受的方式贯彻各项计划 Improves HR programs in response to feedback. 针对来自雇员的反馈不断改进人力资源计划
Employee Advocate
雇员代言人
Day-to-Day Operations Focus
着重于日常工作
2
Service Provider服务供给者: Delivers administrative services提供行政服务
• Builds an appropriate infrastructure to provide services. 建立适当的基础机构提供服务 • Is knowledgeable enough to fully answer employees’ questions. 有足够的相关知识/经验来解答员工的问题 • Responds promptly to employees requests. 及时回应员工的要求 • Follows through on customer service commitments made to employees. 贯彻执行向员工提供周到服务的承诺 • Provides easy, open access to HR services. 使员工能通过简便、公开的途径得到人力资源服务 • Completes necessary legal and corporate requirements 完成必需的法律及公司需求
3
Employee Advocate雇员代言人: Ensures employees are treated fairly and are equipped to contribute to company success.确保雇员
得到公平对待并拥有适当的技能为公司取得成功作 出贡献 • Develops progress/policies to ensure fairness and business success.
•
• •
•
• A real professional is a technician who cares! 7 真正的专业人员是有心的技术人员
4
•
Change Agent变革管理领导者: Helps manage people & change on a daily basis to improve business results协助日常的
人员管理及变革管理以提高公司业绩
• • • Identifies improvement to Organizational Health 不断改善公司组织结构 Clearly communicates reasons behind business and organizational changes. 明确地向员工沟通关于业务及组织变革背后的原因 Provides and champions leading edge ideas. 提供并支持变革前沿的观念 Understands the objectives of the business. 了解公司的业务目标 Provides leadership in managing the change. 领导变革管理 Helps build a work force that adapts well to change. 帮助建立能适应变化的员工基础 Helps management make tough HR decisions. 帮助管理层作出艰难的人力资源决定 Facilitates getting things done. 推动变革的顺利进行 Participates as integral part of business team. 作为业务团队的一部分参与变革的过程 Helps accomplish the 5 different locations? departments?or units?mission. 帮助不同地方、不同部门、不同业务单元达成目标/任务
ห้องสมุดไป่ตู้
True Professionalism真正的专业
• • • • Take pride in their work and show a commitment to quality 为自己的工作而自豪，并坚持高质量的工作 Reach out for responsibility 有责任心/愿意承担责任 Anticipate and don’t wait to be told what to do 先人一步想到而不是等到别人告诉该做什么 Do whatever it takes to get the job done 竭尽全力按要求完成工作 Are always looking for ways to make things easier for those they serve 总是为被服务对象寻求更简便的解决方法 Really listen to the needs of those they serve 真正地倾听被服务对象的需求 Learn to think like those they serve so they can represent them when they are not there 学习从被服务对象的角度思考问题，从而可以真正代表他们的意见 Are team player, honest trustworthy and loyal 有团队合作精神、诚实、值得信赖而且忠诚
•
• •
•
• • •
Strategic Partner战略伙伴: Links HR strategy to SC Johnson business strategy
将人力资源战略与公司业务战略相结合
Aligns HR planning to business needs. 人力资源规划与业务发展需要保持一致 Provides key strategic insights. 提供主要战略观点 Develops HR programs that support the achievement of business goals. 制定人力资源计划以支持业务目标的实现 Adapts HR programs to meet specific needs of various business units. 调整人力资源计划以适应各种不同业务单元的特殊 需求 Measures the effectiveness of people management programs and practices. 衡量人员管理计划及实践的有效性 Brings an HR perspective to business planning. 将人力资源远景引入业务规划 Implements programs in ways that maximize acceptance by managers. 6 以最易被管理者接受的方式贯彻各项计划
Human Resources 4 Quadrants
人力资源在企业中的四个角色
1
着重于未来及战略
Future/Strategic Focus Strategic Partner
战略伙伴
Change Agent
变革管理领导者
Systems/Processes
系统/流程
People
人
Service Provider
• • • • • • • 制定计划/政策以确保公平的环境和业务的成功 Understands and addresses employee interests and concerns. 了解并关注雇员的兴趣和顾虑 Acts as listening ear to employees. 扮演雇员的倾听者 Balances employee needs with business issues. 平衡雇员需求与业务发展 Provides an employee perspective on key organizational changes. 反映员工对于关键的组织变革的观点 Offers open and honest communication. 提供开诚布公的沟通 Ensures compliance with local requirements. 确保遵守当地要求 Implements programs in ways that maximize employee acceptance. 以最易被雇员接受的方式贯彻各项计划 Improves HR programs in response to feedback. 针对来自雇员的反馈不断改进人力资源计划