旅游服务英语课后答案

Chapter 1 At the Travel Agency

Unit 1 Tour Consultation

Task 1

1. How many days

2. What kind of hotels to stay at;

Task 2

1. sorting

2. accommodations

3. rentals

4. regulations

5. visas

Task 3

1. √2, × 3. √ 4. ×5. ×

Task 4

1. sightseeing

2. folders

3. vacancy

4. admission

Task 5

1.Booking a tour for her company.

2. 5-star hotels

3.May 11th

Task 6

1. establishing rapport

2. sales consultants

3. a travel agency

4. presenting products

5. features

6. Benefits

More for Exercises

I EFGJH IADCB

II BCBBA ACBCA

III.

1. How may I help you?

2. What holidays do you have on offer?

3. How about a week there?

4. What kind of hotel would you be interested in?

5. That sounds great.

Unit 2 Tour Arrangement

Task 1

1. confirm

2. national guide

3. itinerary

4. reasonable

5. current

Task 2

1. duration

2. travel expenses

3. location

4. specific information

5. travel agency

Task 3

1.√

2. ×

3. √

Task 4

1. brief

2. copy

3. cruise

4. attractive

5. commercial

Task 5:

Calvin will visit Xidi and Hongcun instead of climbing Mt. Huangshan because it is going to rain today.

Task 6

1. Day 1 dinner; Day 2 & Day 3: breakfast, lunch and dinner; Day 4: breakfast

2. the Great Wall, Tian’anmen Square, Forbidden City, the Summer Pala ce, the Temple of Heaven, the Sacred Way and the Ming Tomb

3. Plane and coach.

More for Exercises

I ABACA CBADC

II

1. stroll

2. itinerary

3. Have…in mind

4. itches for

5. arranged

6. fetch

7. work out

8. alternations

9. attractions 10. excursions

III.

1. talk about the itinerary for your trip..

2. there haven’t been any changes.

3. How do you like this itinerary?.

4. Do you have any special suggestions?

5. If there should be any changes, please let me know in advance.

Chapter 2 Arrival

Unit 1 Guests’ Arrival

Task 1

Prior to arrival

1.confirm

2. coach driver

3. 30 minutes

4.parking lot 5 arrival lobby

Upon arrival

6. meet

7. check

8. claimed

9. lead 10. politely greet

Enroute to hotel

11. local customs 12. hotel

Task 2

1. apologize

2. fulfill

3.fill in

4. write down

5. itinerary

6. contact

7. inform

Task 3

1. √2, × 3. × 4. × 5. ×

Task 4

1. CO 158

2. tag

3. fill in

4. red

5.teddy bear

6. Italian black

7. 3 months

Task 5

1.Yes, he did.

2. Almost 15 hours

3.No, it won’t. It will take 50 minutes.

Task 6

1. take

2.promise

3. enjoy

4. perfect

5. a variety of

6. golf packages

7. information session

8.recommend

9.exchange 10. credit card 11. vacation

More for Exercises

I EDGBH FCIJA

II 1.immigration control 2. baggage claim 3. customer service counter 4. missing baggage 5. damaged 6. lost baggage report pensate 8. a copy of your itinerary

9. late check-in 10. carry-on bags 11. destination ticket 12. a change of clothes

13. Travel insurance

III.

1. Shall I introduce my colleague and myself?

2. I will be your tour guide during your stay in Beijing.

3. He comes to welcome you.

4. The coach number is Jing-B-72128.

5. Please let us know.

6. Please do not hesitate to tell me.

7. Which is located in the center of the city

8. Our hotel is the first choice for many travelers from all over the world.

Unit 2 Money Exchange

Task 1

1.called

2. the People’s Bank of China

3.unit

4. notes

5. coins

6. paper notes

7.coins

Task 2

1. left over

2.gifts

3.duty- free shop

4.convert

5. airport

6. souvenir

Task 3

1. 1.15 U.S. to the euro

2. 600

3. fifties

Task 4

1. credit card

2. US dollars

3.600 Euros

4. 4200

Task 5:

1.500 dollars

2. hundreds

3. 5 dollars

4. $100.

III. Role play

Cashier: Hello. How can I help you today?

Customer: Hello. I am leaving for Hangzhou next week and I'd like some information on the telephone banking services offered at by your bank.

Cashier: Certainly. What would you like to know?

Customer: How do I sign up?

Cashier: Just let me know, I'll sign you up immediately.

Customer: Can you tell me how the telephone banking services work?

Cashier: You can do all your day-to-day banking over the telephone, 24 hours a day.

Customer: That's great. How do I access my account?

Cashier: Just call the bank, key in your PIN number and listen to the menu of options available.

Customer: How do I choose which option I want?

Cashier: Just press the number for the service stated by the recording.

Customer: What kind of things can I do?

Cashier: You can check your balance, pay bills, order a statement or even transfer money to another bank. Customer: That's fantastic! Can I exchange money online?

Cashier: I'm afraid you have to come to the bank to do that..

Customer: What about getting help if I have any problems?

Cashier: There's an automated answering machine and staff are available 9 to 5 seven days a week.

Customer: It all sounds very good to me. I'd like to sign up.