酒店礼宾部常用英语(全面版)
礼宾部常用英语及情景对话（中英文）
重要词汇礼宾部 Concierge行李生 Bell man / Bell boy门童 Doorman行李 Luggage / Baggage行李架 Luggage rack行李存放处 Luggage Depository行李车 Baggage trolley司机 Driver导游 Tour guide电梯 Elevator洗手间 Toilet机场 Airport火车站 Railway station商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick-up service / Limousine service 行李寄存 Check baggage叫早服务 Morning call贵重物品 Valuables易碎物品 Fragile objects自助早餐 Buffet breakfast往前直走 Straight on常用词汇五星级酒店Five-star hotel前厅部 Front office department总台 Reception / Front desk总机 Operator / Service center商务中心 Business center票务 Ticket service游泳池 Swimming pool西餐厅 Western restaurant中餐厅 Chinese restaurant大堂吧 Lobby lounge / 医务室 Clinic Room桑拿 Sauna / 按摩 Massage / 美容厅 Beauty salon多功能厅 / 会议室 Powerlong Multi-Function Hall / Meeting room 停车场 Parking lot总经理 General manager / 经理 Manager大堂副理 Assistant manager [AM]宾客关系主任 Guest relation officer [GRO]主管 Director / 领班 Supervisor楼层服务员 Room boy / Room waiter总台接待 Receptionist / 维修人员 Repairman换钱change money明信片postcard洗衣袋Laundry bag小心轻放Handle with Care / 请勿倒立Keep Top Side Up常用句子Are these your baggage?这些是您的行李吗？Is this everything, sir？这是全部东西吗，先生？May I take them for you? / Let me help you with your luggage.我来帮您拿好吗？ / 让我来帮您拿吧。
礼宾部常用英语用语
礼宾部常用英语用语1、Is this everything， sir？这是全部东西吗，先生？2、Here's the light switch．这是电灯开关。
3、Here's the closet and there's the bathroom．这儿是壁柜。
这儿是洗澡间。
4、It's very kind of you to do so．你这样做使我很感激。
5、And by the way， could I have a look at your room card？顺便问一句，我可以看一下您的房卡吗？6、How do you like this room？您觉得这个房间怎么样？7、It's also quite spacious．房间也很宽敞。
8、Please sign your name here．请您在这里签名。
9、By the way，I'd like to tell you that the check-out time is 12∶00 noon，sir．先生，顺便告诉您，结账后离开旅馆时间是12点。
10、Have you used any hotel services this morning or had breakfast at the hoteldining room，Mr.．Green？格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐？11、At what time would you like us to call you tomorrow morning？您想让我们明天早上什么时候叫醒您？12、That means that I'll have to be on the road by 7 o'clock at the latest．就是说我明天早晨最迟也要7点钟上路。
13、Will you pay by credit card？您准备用信用卡支付吗？14、No, if there is, I’ll it to you in time.没有。
酒店礼宾部常用英语话值得收藏
酒店礼宾部常用英语对话，值得收藏一、门童英语Goodmorning, sir. Welcome to our hotel.早上好，先生，欢迎光临。
Goodafternoon, madam. Are you going to check in?下午好，女士，您打算登记入住吗？Pleasecheck in at the reception desk in the lobby.请到大堂接待处登记。
Wouldyou like a taxi?您想叫出租车吗？Whereare you going, sir?先生，您打算去哪里？Ittakes about ten minutes by taxi.坐出租车大约要10分钟。
Just amoment, please. I’m sure a taxi will be available in a few minutes.请稍等，过几分钟就会有出租车的。
There’sparking space in the garage.停车场有空位。
Parkingis free for guests of the hotel.宾客免费停车。
If youdon’t know how to come back, give us a call.如果您不知道怎么回来，可以给我们打电话。
Have apleasant trip, sir.先生，祝您旅途愉快。
二、行李员英语May Itake your luggage for you?我来帮您拿行李，好吗？Just amoment, please. I’ll bring a luggage cart.请稍等一下，我去推一辆行李车来。
Don’tworry, sir. Your luggage will be sent up at once.先生，别担心，您的行李很快就会送上去。
Whenyou check out, please call number 32 and we’ll help you with your luggageimmediately.如果您要离店，请拨打32，我们会马上帮您运送行李。
最新整理礼宾部日常英语用语.docx
最新整理礼宾部日常英语用语礼宾部日常用语1．May I take you luggage?我能帮您提行李吗？2．Please give me your room key.请把您的房卡给我.3．Have a nice day!祝您在此度过愉快的一天！4．Do you need to store your baggage?您需要寄存您的行李吗？5．What is your room number?您的房号是几号？6．Do you need taxi?请问您需要出租车吗？7．This way please!这边请！8．Here is your handbag tag!这是您的行李寄存卡。
9．Excuse me , Sir, this is the bellboy ,I am sorry to trouble you , we have a message/Fax /parcel for you,.can I bring it to your room now?对不起先生，我是行李生，很抱歉打扰您了，这里有您的一个留言/xxx/包裹给您，现在我方便送到您房间吗？10．What is your friend’s name?您的朋友叫什么名字？11．What month is it?现在是几月？12．What can I do for you, please?你需要什么？13．What time are you ing back?您打算什么时候回来？14．Would you please tell my friend I am here?请您告诉我朋友，我在这里，好吗？15．Would you mind mailing this letter for me?您能替我寄这封信吗？16．Will you do me a favor?帮我个忙好吗？17．Can you tell me where is HEALTH CLUB/ OPERA HOUSE?你能告诉我健身房/演艺馆在哪里吗？18．What day is it today?今天是星期几？19．What is the date today?今天是几号？20．What would you like to eat?您喜欢吃点什么食物？21．What is your address?您要到的具体地址是什么？22．How far is it to the Shen zhen/Guang zhou?到xx或xxx有多远？23．I’d like to see your manager, please. 我想见你们经理。
酒店各部门常用英语单词——礼宾部
礼宾部基本句型May I take your luggage for you?我来帮您拿行李，好吗？Just a moment ,please . I’ll bring a luggage cart.请稍等一下，我去推一辆行李车来。
Don’t worry , sir . Your luggage will be sent up at once .先生，别担心，您的行李很快就会送上去的。
When you check out , please call number 32 and we’ll help you with your luggage immediately. 如果您要离店，请打电话32，我们会马上帮您运送行李的。
How many pieces of luggage do you have?请问您有几件行李？Two suitcases and one bag . Is that right?两只箱子和一个包，对吗？I’ll show you to the Front Desk.. This way please.让我带您去总台，请走这边。
Is there anything valuable or breakable in your bag?您包里有贵重或易碎物品吗？May I have your room key , please.请把您房间的钥匙给我好吗？Most taxi drivers do not speak English . It is helpful if you have your destination written in Chinese.大多数出租车司机都不会英语，把您要去的目的地用中文写下来，会给您不少帮助。
When you return to the hotel, please show this hotel card to the taxi driver.当您要返回酒店时，请向出租车司机出示一下酒店名片。
礼宾部常用英语及情景对话（中英文）
礼宾部常用英语及情景对话（中英文）重要词汇礼宾部 Concierge行李生 Bell man / Bell boy门童 Doorman行李 Luggage / Baggage行李架 Luggage rack行李存放处 Luggage Depository行李车 Baggage trolley司机 Driver导游 Tour guide电梯 Elevator洗手间 T oilet机场 Airport火车站 Railway station商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick-up service / Limousine service 行李寄存 Check baggage叫早服务 Morning call贵重物品 Valuables易碎物品 Fragile objects自助早餐 Buffet breakfast往前直走 Straight on五星级酒店Five-star hotel前厅部 Front office department总台 Reception / Front desk总机 Operator / Service center商务中心 Business center票务 Ticket service游泳池 Swimming pool西餐厅 Western restaurant中餐厅 Chinese restaurant大堂吧 Lobby lounge / 医务室 Clinic Room桑拿 Sauna / 按摩 Massage / 美容厅 Beauty salon多功能厅 / 会议室 Powerlong Multi-Function Hall / Meeting room停车场 Parking lot总经理 General manager / 经理 Manager大堂副理 Assistant manager [AM]宾客关系主任 Guest relation officer [GRO]主管 Director / 领班 Supervisor楼层服务员 Room boy / Room waiter总台接待 Receptionist / 维修人员 Repairman换钱change money明信片postcard洗衣袋Laundry bag小心轻放Handle with Care / 请勿倒立Keep Top Side UpAre these your baggage?这些是您的行李吗？Is this everything, sir？这是全部东西吗，先生？May I take them for you? / Let me help you with your luggage.我来帮您拿好吗？ / 让我来帮您拿吧。
酒店礼宾部英语
酒店礼宾部英语1酒店礼宾部英语重要词汇礼宾部 Concierge行李生 Bell man / Bell boy门童 Doorman行李 Luggage / Baggage行李架 Luggage rack行李存放处 Luggage Depository行李车 Baggage trolley司机 Driver导游 Tour guide电梯 Elevator洗手间 Toilet机场 Airport火车站 Railway station商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick-up service / Limousine service 行李寄存 Check baggage叫早服务 Morning call贵重物品 Valuables易碎物品 Fragile objects自助早餐 Buffet breakfast往前直走 Straight on2酒店礼宾部英语常用词汇五星级酒店Five-star hotel前厅部 Front office department总台 Reception / Front desk总机 Operator / Service center商务中心 Business center票务 Ticket service游泳池 Swimming pool怡湖园西餐厅/ 西餐厅Lakeside Café / Western restaurant明珠中餐厅 / 中餐厅 Powerlone Pearl Restaurant / Chinese restaurant 大堂吧 Lobby lounge / 医务室 Clinic Room桑拿 Sauna / 按摩 Massage / 美容厅 Beauty salon宝龙会 Powerlong Club多功能厅 / 会议室 Powerlong Multi-Function Hall / Meeting room停车场 Parking lot总经理General manager / 经理 Manager大堂副理Assistant manager [AM]宾客关系主任 Guest relation officer [GRO]主管Director / 领班Supervisor楼层服务员 Room boy / Room waiter总台接待 Receptionist / 维修人员 Repairman换钱change money明信片postcard洗衣袋Laundry bag小心轻放Handle with Care / 请勿倒立Keep Top Side Up3酒店礼宾部英语常用句子Are these your baggage?这些是您的行李吗？Is this everything, sir？这是全部东西吗，先生？May I take them for you? / Let me help you with your luggage.我来帮您拿好吗？ / 让我来帮您拿吧。
酒店礼宾部常用英语最全版
酒店礼宾部常用英语汇编重要词汇:礼宾部 Concierge行李生 Bell man门童 Doorman行李 Luggage行李架 Luggage rack行李存放处Luggage Depository行李车 Baggage trolley 司机 Driver电梯 Elevator洗手间 Toilet 机场 Airport火车站 Railway station 商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick-up service 行李寄存 Check baggage 叫早服务 Morning call自助早餐 Buffet breakfast 往前直走 Straight on常用词汇:五星级酒店Five-star hotel前厅部Front office department总台 Front desk总机 Operator商务中心 Business center 游泳池 Swimming pool西餐厅 Western restaurant 中餐厅 Chinese restaurant 大堂吧 Lobby lounge桑拿 Sauna会议室 Meeting room停车场 Parking lot总经理 General manager经理 Manager大堂副理Assistant manager [AM]宾客关系主任Guest relation officer [GRO]主管 Director领班 Supervisor楼层服务员Room waiter 总台接待 Receptionist 维修人员 Repairman 货币兑换change money明信片postcard洗衣袋Laundry bag小心轻放Handle with Care 请勿倒立Keep Top Side Up常用句子these your baggage? 这些是您的行李吗?this everything, sir? 这是全部东西吗，先生?I take them for you? 我来帮您拿好吗?me help you with your luggage.让我来帮您吧。
礼宾部常用英语及情景对话(中英文)
重要词汇礼宾部 Concierge行李生 Bell man / Bell boy门童 Doorman行李 Luggage / Baggage行李架 Luggage rack行李存放处 Luggage Depository行李车 Baggage trolley司机 Driver导游 Tour guide电梯 Elevator洗手间 Toilet机场 Airport火车站 Railway station商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick-up service / Limousine service 行李寄存 Check baggage叫早服务 Morning call贵重物品 Valuables易碎物品 Fragile objects自助早餐 Buffet breakfast往前直走 Straight on常用词汇五星级酒店Five-star hotel前厅部 Front office department总台 Reception / Front desk总机 Operator / Service center商务中心 Business center票务 Ticket service游泳池 Swimming pool西餐厅 Western restaurant中餐厅 Chinese restaurant大堂吧 Lobby lounge / 医务室 Clinic Room桑拿 Sauna / 按摩 Massage / 美容厅 Beauty salon多功能厅 / 会议室 Powerlong Multi-Function Hall / Meeting room停车场 Parking lot总经理 General manager / 经理 Manager大堂副理 Assistant manager [AM]宾客关系主任 Guest relation officer [GRO]主管 Director / 领班 Supervisor楼层服务员 Room boy / Room waiter总台接待 Receptionist / 维修人员 Repairman换钱change money明信片postcard洗衣袋Laundry bag小心轻放Handle with Care / 请勿倒立Keep Top Side Up 常用句子Are these your baggage?这些是您的行李吗？Is this everything, sir？这是全部东西吗，先生？May I take them for you? / Let me help you with your luggage.我来帮您拿好吗？ / 让我来帮您拿吧。
酒店礼宾部常用英语对话值得收藏图文稿
酒店礼宾部常用英语对话值得收藏集团文件版本号：（M928-T898-M248-WU2669-I2896-DQ586-M1988）酒店礼宾部常用英语对话，值得收藏！泛瑞翻译一、门童英语Goodmorning, sir. Welcome to our hotel.早上好，先生，欢迎光临。
Goodafternoon, madam. Are you going to check in下午好，女士，您打算登记入住吗？Pleasecheck in at the reception desk in the lobby.请到大堂接待处登记。
Wouldyou like a taxi您想叫出租车吗？Whereare you going, sir先生，您打算去哪里？Ittakes about ten minutes by taxi.坐出租车大约要10分钟。
Just amoment, please. I’m sure a taxi will be available in a few minutes.请稍等，过几分钟就会有出租车的。
There’sparking space in the garage.停车场有空位。
Parkingis free for guests of the hotel.宾客免费停车。
If youdon’t know how to come back, give us a call.如果您不知道怎么回来，可以给我们打电话。
Have apleasant trip, sir.先生，祝您旅途愉快。
二、行李员英语May Itake your luggage for you我来帮您拿行李，好吗？Just amoment, please. I’ll bring a luggage cart.请稍等一下，我去推一辆行李车来。
Don’tworry, sir. Your luggage will be sent up at once.先生，别担心，您的行李很快就会送上去。
礼宾部常用英语及情景对话(中英文)
重要词汇礼宾部 Concierge行李生 Bell man / Bell boy门童 Doorman行李 Luggage / Baggage行李架 Luggage rack行李存放处 Luggage Depository行李车 Baggage trolley司机 Driver导游 Tour guide电梯 Elevator洗手间 Toilet机场 Airport火车站 Railway station商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick-up service / Limousine service 行李寄存 Check baggage叫早服务 Morning call贵重物品 Valuables易碎物品 Fragile objects自助早餐 Buffet breakfast往前直走 Straight on常用词汇五星级酒店Five-star hotel前厅部 Front office department总台 Reception / Front desk总机 Operator / Service center商务中心 Business center票务 Ticket service游泳池 Swimming pool西餐厅 Western restaurant中餐厅 Chinese restaurant大堂吧 Lobby lounge / 医务室 Clinic Room桑拿 Sauna / 按摩 Massage / 美容厅 Beauty salon多功能厅 / 会议室 Powerlong Multi-Function Hall / Meeting room停车场 Parking lot总经理 General manager / 经理 Manager大堂副理 Assistant manager [AM]宾客关系主任 Guest relation officer [GRO]主管 Director / 领班 Supervisor楼层服务员 Room boy / Room waiter总台接待 Receptionist / 维修人员 Repairman换钱change money明信片postcard洗衣袋Laundry bag小心轻放Handle with Care / 请勿倒立Keep Top Side Up 常用句子Are these your baggage?这些是您的行李吗？Is this everything, sir？这是全部东西吗，先生？May I take them for you? / Let me help you with your luggage.我来帮您拿好吗？ / 让我来帮您拿吧。
酒店礼宾部常用英语(最全版)
酒店礼宾部常用英语汇编重要词汇:礼宾部Concierge行李生Bellman门童Doorman行李Luggage行李架Luggagerack行李存放处LuggageDepository行李车Baggagetrolley 司机Driver电梯Elevator洗手间Toilet 机场Airport火车站Railwaystation商场Shoppingcenter超市Supermarket小费Tip雨伞Umbrella接机服务Pick-upservice 行李寄存Checkbaggage叫早服务Morningcall自助早餐Buffetbreakfast 往前直走Straighton常用词汇:五星级酒店Five-starhotel前厅部Frontofficedepartment总台Frontdesk总机Operator商务中心Businesscenter 游泳池Swimmingpool西餐厅Westernrestaurant 中餐厅Chineserestaurant 大堂吧Lobbylounge桑拿Sauna会议室Meetingroom停车场Parkinglot 总经理Generalmanager经理Manager大堂副理Assistantmanager[AM]宾客关系主任Guestrelationofficer[GRO ]主管Director领班Supervisor楼层服务员Roomwaiter总台接待Receptionist维修人员Repairman货币兑换changemoney明信片postcard洗衣袋Laundrybag请勿倒立KeepTopSideUp小心轻放HandlewithCare常用句子1.Aretheseyourbaggage?这些是您的行李吗?2.Isthiseverything,sir?这是全部东西吗，先生?3.MayItakethemforyou?我来帮您拿好吗?4.Letmehelpyouwithyourluggage.让我来帮您吧。
最新整理酒店礼宾部英语.docx
最新整理酒店礼宾部英语礼宾部基本句型May I take your luggage for you?我来帮您拿行李，好吗？Just a moment ,please . I’ll bring a luggage cart.请稍等一下，我去推一辆行李车来。
Don’t worry , sir . Your luggage will be sent up at once .先生，别担心，您的行李很快就会送上去的。
When you check out , please call number 32 and we’ll help you with your luggage immediately.如果您要离店，请打xxx 32，我们会马上帮您运送行李的。
How many pieces of luggage do you have?请问您有几件行李？Two suitcases and one bag . Is that right?两只箱子和一个包，对吗？I’ll s how you to the Front Desk.. This way please.让我带您去总台，请走这边。
Is there anything valuable or breakable in your bag?您包里有贵重或易碎物品吗？May I have your room key , please.请把您房间的钥匙给我好吗？Most taxi drivers do not speak English . It is helpful if you have your destination written in Chinese.大多数出租车司机都不会英语，把您要去的目的地用中文写下来，会给您不少帮助。
When you return to the hotel, please show this hotel card to the taxi driver.当您要返回酒店时，请向出租车司机出示一下酒店名片。
酒店礼宾部常用英语(最全版)
酒店礼宾部常用英语汇编重要词汇：礼宾部 Concierge行李生 Bell man门童 Doorman行李 Luggage行李架 Luggage rack行李存放处Luggage Depository行李车 Baggage trolley 司机 Driver电梯 Elevator洗手间 Toilet 机场 Airport火车站 Railway station 商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick—up service 行李寄存 Check baggage 叫早服务 Morning call自助早餐 Buffet breakfast 往前直走 Straight on常用词汇：五星级酒店Five-star hotel前厅部Front office department总台 Front desk总机 Operator商务中心 Business center 游泳池 Swimming pool西餐厅 Western restaurant 中餐厅 Chinese restaurant 大堂吧 Lobby lounge 桑拿 Sauna会议室 Meeting room停车场 Parking lot总经理 General manager经理 Manager大堂副理Assistant manager ［AM］宾客关系主任Guest relation officer ［GRO］主管 Director领班 Supervisor楼层服务员Room waiter 总台接待 Receptionist 维修人员 Repairman货币兑换change money 明信片postcard洗衣袋Laundry bag小心轻放Handle with Care 请勿倒立Keep Top Side Up常用句子1.Are these your baggage？这些是您的行李吗？2。
酒店礼宾部常用英语
酒店礼宾部常用英语(总15页)-CAL-FENGHAI.-(YICAI)-Company One1-CAL-本页仅作为文档封面，使用请直接删除酒店礼宾部常用英语汇编重要词汇:礼宾部 Concierge行李生 Bell man门童 Doorman行李 Luggage行李架 Luggage rack行李存放处Luggage Depository行李车 Baggage trolley 司机 Driver电梯 Elevator洗手间 Toilet机场 Airport 火车站 Railway station商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick-up service 行李寄存 Check baggage叫早服务 Morning call自助早餐Buffet breakfast往前直走 Straight on常用词汇:五星级酒店Five-star hotel前厅部Front office department 总台 Front desk总机 Operator商务中心 Business center 游泳池 Swimming pool 西餐厅Western restaurant中餐厅Chinese restaurant大堂吧 Lobby lounge桑拿 Sauna会议室 Meeting room停车场 Parking lot总经理 General manager经理 Manager大堂副理Assistant manager [AM]宾客关系主任Guest relation officer [GRO]主管 Director领班 Supervisor 楼层服务员Room waiter总台接待 Receptionist维修人员 Repairman货币兑换change money明信片postcard洗衣袋Laundry bag小心轻放Handle with Care 请勿倒立Keep Top Side Up常用句子1.Are these your baggage 这些是您的行李吗2.Is this everything, sir 这是全部东西吗，先生3.May I take them for you 我来帮您拿好吗4.Let me help you with your luggage.让我来帮您吧。
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酒店礼宾部常用英语汇编重要词汇:礼宾部 Concierge行生 Bell man门童 Doorman行 Luggage行架 Luggage rack行存放处Luggage Depository行车 Baggage trolley 司机 Driver电梯 Elevator洗手间 Toilet 机场 Airport火车站 Railway station 商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick-up行寄存 Check baggage叫早服务 Morning call自助早餐 Buffet breakfast 往前直走 Straight on常用词汇:五星级酒店Five-star hotel前厅部Front office department 总台 Front desk总机 Operator商务中心 Business center 游泳池 Swimming pool西餐厅 Western restaurant 中餐厅 Chinese restaurant 大堂吧 Lobby lounge桑拿 Sauna会议室 Meeting room停车场 Parking lot总经理 General manager经理 Manager大堂副理Assistant manager [AM]宾客关系主任Guest relation officer [GRO] 主管 Director领班 Supervisor楼层服务员Room waiter总台接待 Receptionist 维修人员 Repairman货币兑换change money明信片postcard洗衣袋Laundry bag小心轻放Handle with Care 请勿倒立Keep Top Side Up常用句子1.Are these your baggage? 这些是您的行吗?2.Is this everything, sir? 这是全部东西吗，先生?3.May I take them for you? 我来帮您拿好吗?4.Let me help you with your luggage.让我来帮您吧。
5.I hope I'm not disturbing you.我希望没有打扰您。
6.Just a moment, madam. I'll bring them to you right away. 等一会儿，夫人。
我马上送来。
7.The bellboy will show you to your room, sir. 先生，行生会送您到房间的。
8.Here is your room key. 给您房间钥匙。
9.You may leave your luggage in the Concierge. 您可以把行放在礼宾部。
10.Would you like to check your luggage here? 您要寄存行吗?11.Don’t worry, your luggage will be sent up at once. 别担心，您的行很快就会送上去的。
12.When you check out, please call NO.6849 and we’ll help you with your luggage immediately. 如果您要退房，请致电6849，我们将马上帮您运送行。
13.May I know your room number? / What's your room number, please? 您能告诉我您的房间号吗?14.May I have a look at your room card? 我可以看一下您的房卡吗?15.Do you mind if I put your luggage at here? 我把您的行放在这里好吗?16.Please sign your name here. 请您在这里签名。
17.Would you like me to call a taxi for you? 你需要我为你叫一辆出租车吗?18.Would you want a taxi? 需要出租车吗?19.About 20 minutes by texi from here to Airport. 从这里到机场大概需要20分钟。
20.I'm sorry to have kept you waiting ./Sorry to have kept you waiting. 对不起让你久等了。
21.Would you tell me your phone number? 您能告诉我您的吗?22.After you, please./ You first, please. 你先请。
23.This way, please. 这边请。
24.Is there anything else I can do for you? 您还有什么事要我做吗?25.I see what your mean. 我了解你的意思。
26.I’ll send the luggage up by another lift. 我乘另一部电梯把行送上去。
Here we are, sir, room 1101先生，1101房到了。
一、对客提问方式自己要做什么事时，就使用 May I ~May I have your name, please? 请问尊姓大名May I have your check-out time, please请问您什么时候结帐离开？May I see your passport, please? 请让我看一下您的护照好吗？2．麻烦客人时，可使用Could you ~Could you fill out the form, please? 请您填写这表格好吗？Could you write that down, please? 请您写下来好吗？Could you hold the line, please? 请不要挂好吗？3．询问客人的喜好或是做什么时，可使用 Would you ~ Would you like tea or coffee? 请问您要喝茶还是咖啡？Would you like to take a taxi? 请问您要搭计程车吗？Would you mind sitting here? 请问您介意坐在这里吗？When would you like to visit Da Liang? 请问您想要何时参观大良？When would you like to have lunch?请问您想在哪里用餐？What time would you like to eat? 请问您想何时用餐？Who would you like to contact? 请问您想和谁联络？Which kind of room would you prefer? 请问您喜欢哪一种房间？How long would you like to stay? 请问您要逗留多久？How many tickets would you like to buy? 请问您要买几票？4．在提供建议协助、征求意见时，可使用 Shall I ~ 或Would you like me to do ~?Shall I draw the curtains? 请问需要我把窗帘拉上吗？Shall I draw you a map? 请问要我为您画一地图吗？Shall I make the reservation for you? 请问要我为您安排预约吗？二、招呼语Good morning. (用于中午以前)Good afternoon. (用于中午至下午六点以前)Good evening. (用于下午六点过后)Good morning, sir. Are you checking-out? 早上好，先生，请问您要退房吗？Good afternoon, sir. Welcome to XXX Hotel. 中午好，先生，欢迎光临XXX酒店Good evening, sir. May I help you? 晚上好，先生，请问我能为您服务吗？三、回答1.一般性的回答I see, sir. 我明白了，先生。
Certainly, sir. 好的，先生。
2.请对方再等一会儿Just a moment, please. 请稍等。
Thank you for waiting. 您久等了，先生。
I am very sorry to have kept you waiting. 很抱歉让您久等了。
Could you wait a little longer,please?请您稍候好吗？3.要麻烦客人或是拒绝客人的要求时。
拒绝客人时，不要一口回绝说“No”，要委婉一些。
I am afraid I can’t do that. 不好意思，我恐怕没办法那样做。
Excuse me, sir. Please let me pass. 不好意思，先生，麻烦让我过一下。
4.道歉。
如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。
I am very sorry for the delay. 很抱歉延误了时间I am very sorry for the inconvenience. 很抱歉造成您的不便。
I would like to apologize for the mistake. 为这个错误我深致歉意。
5.客人对自己说“Thank you.”时回答You are welcome. 不客气。
Thank you, sir. 谢谢您，先生。
6.交给客人某些东西时，可以说Here you are. 您要的东西在这里。
7．当客人准备离开时，可以说：Have a nice day. 祝您有美好的一天。
Please enjoy your stay 祝您住宿愉快。
We hope to see you again soon.希望不久能再次见到您。
Thank you for staying with us. 谢谢光临。
8．当客人的英语难以理解时。
面对客人的疑问，不要只是一味地傻笑，或是一直说 Yes。
如果听不懂时，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。
Pardon? 对不起？（你能重复一遍吗？）Pardon me? 对不起？（你能重复一遍吗？）Sorry? 对不起？（你能重复一遍吗？）Could you repeat that, please? 请您重复一遍好吗？情景对话一、在门口迎接客人Doorman[D]: Good evening, sir and madam．Welcome to our hotel．门童[D]：晚上好。