民航客舱服务实用英语Unit21
民航客舱服务英语教程答案
民航客舱服务英语教程答案1、欢迎您乘坐南航班机。
It’s nice to have you aboard China Southern Airlines.2、请出示您的登机牌。
May I see your boarding pass?3、我来为您引座。
I’ll show you your seat.4、请随我来。
Follow me，please.5、我帮您拿行李好吗?May I help you with your bag?6、为了使飞机在起飞时保持配载平衡，请您按指定的座位入座。
You should take your assigned seat，for the plane must keep its balance when it takes off.7、这是呼叫钮，如果需要我们帮忙，请按一下。
This> 8、请将您的椅背调直。
Please put the back of your seat in an upright position.9、让您感到舒适是我们的职责。
It’s our duty to let you feel as comfortable as possible.10、请把您的箱子放在行李架内。
Please put your box in the overhead bin.11、您不能把行李放在这儿，过道不能堵塞。
You may not leave the baggage here. The aisle shouldn’t be blocked.12、由于机械故障，航班已延误，机械师们正在对飞机进行仔细检查。
The flight has been delayed due to some mechanical troubles. The engineers are making a careful examination of the plane.13、由于地面有雾，本次班机将延误约两小时。
民航客舱服务实用英语 Unit
Unit 3 Boarding & Greetings By Rui Zhou
Warm-up
1、What are the cabin attendants doing in the picture? 2、Can you guess what the cabin attendants say to the passengers?
Good morning/ afternoon/ evening, Sir/ Madam.
Welcome aboard/ on board. Welcome to the flight. We are happy to be of service to you. It's nice to see you again. Would you like me to help you? May I have a look at your boarding card? It's an aisle seat on the left. This way, please. If there is anything I can do for you, please don't hesitate to tell me/ please let me
duty-free item 免税商品 chief purser 主任乘务长 flight crew 机组成员 infant 婴儿 boarding card 登机牌 foot rest 脚踏板 security check 安全检查 boarding procedure 登记手续
Key words and expressions
know.
Sentence Patterns 句型
4、客舱广播英语
客舱广播英语正常广播单词：Lesson 11. board 登机2. service 服务3. according to 依据4. baggage 行李5. overhead locker 头顶行李架6. valuables 价值7. fasten系紧, 拴牢8. seat belt座椅安全带9. safety instruction 安全说明10. passenger 旅客11. emergency exit 紧急出口12. cabin 客舱13. handle 手柄14. equipment 装备15. crew 机组成员16. in case of 如果；万一17. make sure 确信18. electronic device 电子设备19. taxi 滑行20. flight 航班21. contact 联系22. journey 旅途Expression1.Welcome aboard! 欢迎登机2.Please take your seat according to your seat number.请依据你的座位号坐下3.While you are seated please fasten your seat belt.等你坐下时请系好安全带4.All cabin door handles or the emergency equipments are for crew use only. 所有舱门把手或紧急设备仅限于机组成员使用5.Please make sure all electronic devices are turned off throughout the flight. 请确认所有电子设备在飞行中都处于关闭状态6.If you have any questions, please contact us.如果你有任何疑问，请联系我们Lesson 21.brief introduction 简介2.attention 注意3.touch 触摸4.normal situation 正常情况5.assistance 帮助6.change 改变Expression1.May I have your attention, please?请注意2.This is an emergency exit seat. Please do not touch the emergency exit handle in normal situation.这是一个应急出口作为，在正常情况下请不要触摸紧急出口把手3.If you would like to change to another seat, please let us know.如果你想换个座位，请告知我们Lesson 31.forbid 禁止age 使用3.announcement 广播4.necessary 必要5.mobile phone, cell phone 手机6.allow 允许7.entire 全部8.cooperation 合作9.appreciate 欣赏;感谢Expression1.The flight mode of your cell phone is not allowed to be used during the entire flight.飞行全程禁止使用2.Your cooperation will be appreciated.感谢您的合作Lesson 41.safety inspection 安全检查2.securely 安全的3.stow 收起4.tray table 小桌板5.upright position 直立位置6.window shade 遮光板7.vacant 空位置8.locate 确定9.non-smoking 禁烟vatory 盥洗室11.dim 调暗12.screen 放映Expression1.Please securely fasten your seat belt, stow your tray table, bring your seat back to the upright position and open the window shade.请您系好安全带收起小桌板，调制座椅靠背，打开遮阳板2.Please read the “Safety Instructions” carefully and take a moment to locate your nearest exit.请仔细阅读安全须知并确定离你最近的出口3.This is a non-smoking flight, smoking is not allowed in the cabin or in the lavatories.本次航班为禁烟航班，禁止在客舱或者盥洗室吸烟4.We will be dimming the cabin lights to screen the in-flight safety video.我们将调暗客舱灯光并为您播放机舱广播Lesson 51.cabin attendant 客舱服务员2.safety demonstration 安全演示3.oxygen mask 氧气面罩4.overhead compartment 头顶上方的行李架5.drop 下降6.automatically 自动的7.pull 推8.place 放置9.slip 滑行10.unfasten 松开11.cover 盖子12.release 松开13.buckle 搭扣14.explain 解释15.life vest 救生衣16.tab 阀门17.inflate 充气18.mouthpiece 人工充气管19.battery pin 电池销20.whistle 哨子21.locater light 定位灯22.attach to 贴上23.in addition to 除……之外24.main entrance door 正门25.mark 标记26.loss of electric power 电力不足27.install 安置28.aisle 过道29.illuminate 照明30.lead to 指引31.signal 指示32.further information 前方信息Expression1.The oxygen mask is in the overhead compartment. It will drop automatically in emergency situation.氧气面罩储藏在你的座椅上方，如果遇到紧急情况会自动掉落2.To unfasten the seat belt, please open the cover and release the buckle.解开安全带时请将锁扣打开拉出连接片3.Don’t pull the red tabs to inflate the life vest in the cabin.在客舱时请不要拉动救生衣上的红色阀门4.There are emergency exits on both sides of the aircraft in addition to the main entrance doors.本架飞机除通常出口外在客舱中部左右侧还有应急出口5.If there is a loss of electric power, the emergency track light installed near the aisle will illuminate.当飞机电源失效时，客舱过道附近的应急路线指示灯将闪亮Lesson 61.take-off 起飞2.cruise 巡航3.recommend 建议4.encounter 遇到5.unexpected 突然的6.air turbulence 气流颠簸7.in accordance with 与…….保持一致8.requirement 需要9.switch off 关闭ptop 笔记本电脑11.disconnect 中断12.wireless network 无线网络13.descend 下降14.captain 机长15.belonging 随身物品16.prevent 防止17.lose 丢失18.steal 偷窃翻译1.For your safety, we would recommend that you do keep your seat belt fastened while you are seated, as the airplane may encounter an unexpected air turbulence.为了避免因气流影响造成突然颠簸，机组特别提醒你，航程中当你坐在座位上时，请保持安全带扣好系紧。
民航客舱服务实用英语试卷
民航客舱服务实用英语试卷-CAL-FENGHAI.-(YICAI)-Company One12016－2017学年第一学期期末考试《民航客舱服务实用英语》试卷(A)（时间90分钟满分100分）（适用于领航专业学生）一、短语测试（10分，每题0.5分）1.海关规定 11.中转旅客2.信用卡 12.摆渡车3.胸口疼 13.安全措施4.受伤区 14.咨询台5.客舱压力 15.入境表格6.氧气瓶 16.移民检查7.防冲撞姿态 17.私人物品8.迫降 18.到达大厅9.联程航班 19.报关物品10.备用航班 20.广播系统二、实用句型测试（20分,每题1分）。
1.先生，您要购买免税商品吗？_______________________________________________________ 2.我将为您算出汇率。
_______________________________________________________ 3.您最好躺下休息。
_______________________________________________________ 4.不用担心，应对这种情况我训练有素。
_______________________________________________________ 5.您可以通过吞咽咀嚼糖果来减轻耳痛。
_______________________________________________________ 6.打扰了，厕所有人吗？________________________________________________________ 7.为了您的安全，请保持做好，系好安全带。
________________________________________________________ 8.我们机长已经决定紧急降落。
________________________________________________________ 9.目前我们还没有得到确切的离港时间。
民航客舱服务实用英语 Unit
Warm-up
1、What is the cabin attendant doing in the picture 2、Is the preflight check important Why 3、Before the passengers board the aircraft, what should cabin attendants check
lavatory amenities 厕所便利 设施 smoke detector 烟雾探测器 window shade 遮光帘 oven 烤箱 water heater 煮水器 boarding music 登机音乐 hand baggage 手提行李 assigned seat 指定座位 fire extinguisher 灭火器 megaphone 扩音器
seat pocket 椅袋 emergency equipment 紧急设 备 checklist 检查单 entertainment system 娱乐系 统 call button 呼唤铃 audio 音频 demonstrator kit 示范包 life jacket 救生衣 seat belt 安全带 tray table 小桌板
医学资料
• 仅供参考,用药方面谨遵医嘱
Usefyl Expressions
1、I wonder if you can help me check equipment on board. 2、Make sure all equipment is secure or in position available and serviceable. 3、I've just checked all in-flight aocuments. 4、Please help me check entertainment system. 5、I've just finished checking the demonstrator kits. 6、I'm going to check the galley. 7、I've just aranged the magazines and newspapers in good order. 8、It's time to switch on the boarding music.
航客舱服务实用英语Unit
Informative elements: The welcome message provides essential information about the flight, so as the flight number, destination, and estimated time of arrival It also includes information about medical services, in light entertainment options, and any announcements that will be made during the flight
Other service requirements
Customer relationships
The ability to establish and maintain positive relationships with passersby, being friendly and approachable while also being attentive to their needs and requests
02
Cabinet services
Order service
01
Ordering food and drinks
The ability to understand and communicate a variety of food
and drink orders from passersby, including special dietary
04
Introduction to Cabinet Entertainment
Facilities
民航客舱服务英语-unit 1-
Dialogue four weather condition
❖ What contents does the weather condition consist of?
❖ It will clear up in Macao today. The temperature rises to and drops to with breeze.
8
Listen to dialogue two flight information
❖ How about the distance from Hangzhou to Hong Kong?
❖ What contents does the flight ❖ Information consist of?
9
Dialogue three flight route
❖ What contents does the flight route consist of?
❖ We are bound for Sydney and the flight time is , the departure time is and the arrival time is .
❖ How about the special ❖ passengers?
12
Dialogue six assigns the task
❖ What contents does the assigning the task consist of?
❖ I will assign the task by seniority and qualifications for the coming flight.
This is
15
民航服务英语ppt课件
精选课件
6
Dialogue six
Mr. smith is arranging his luggage, but he is standing in the middle of the aisle and blocking the way. All the coming passengers are waiting to go through.
Oral practice six
A :先生，您喜欢你的餐吗？ B：是的，我非常喜欢。 A：我现在可以收拾您的餐桌了吗？ B：可以，请吧。 A：您想要什么饮料吗？我们这里有咖啡，茶，
果汁，啤酒，鸡尾酒。 B：我想要一杯苹果汁。A：好的，马上来。
精选课件
16
Dialogue six
A:我的包不见了。 B：你放在哪里了？放在行李架上或其他什么
地方了吗？ A：我放在座位旁边了。可能掉到地上了，但
我找不到了。 B：不要急，我保证你能找到的。找到了吗？ A：哦，找到了。它就在凳子的下面，多谢了、
精选课件
17
Sentence patterns Hello! Welcome aboard! What ‘s up? What’s happening?
精选课件
18
Sentence patterns Asking for help Please help me I wonder if you can help
精选课件
19
Act out
During boarding, there is an old lady coming and carrying heavy hand luggage.
精选课件
3
Dialogue three
民航客舱服务英语作文范文
民航客舱服务英语作文范文Chapter 1: IntroductionCivil aviation cabin service plays a crucial role in ensuring passengers' comfort and satisfaction during their flight experiences. This paper aims to explore the various aspects of cabin service in civil aviation, including its importance, challenges faced by cabin crew, and strategies to improve passenger satisfaction. By understanding the significance of cabin service, it becomes possible to enhance the overall travel experience for passengers.Chapter 2: Importance of Civil Aviation Cabin ServiceThe cabin service provided by airlines is essential for creating a positive experience for passengers. It involves ensuring safety and security, providing quality meals, offering entertainment options, and maintaining cleanliness. Cabin service is not limited to merely serving meals and drinks; it extends to making passengers feel comfortable, addressing their needs promptly, and ensuring a pleasant journey. It directly impacts customer satisfaction, loyalty, and even the reputation of the airline. Therefore, it is crucial for airlines to invest in training cabin crew and constantly upgrading their cabin services.Chapter 3: Challenges Faced by Cabin CrewCabin crew members face numerous challenges when delivering quality cabin service. Firstly, they have to deal with diverse passenger needs and preferences. Some passengers may require special assistance, while others may have dietary restrictions.Additionally, cabin crew must manage conflicts among passengers and handle emergency situations effectively. Moreover, cabin crew often work long hours, deal with jet lag, and face challenging working conditions. All these factors make the job of cabin crew demanding and require them to possess excellent interpersonal and problem-solving skills.Chapter 4: Strategies to Improve Passenger SatisfactionTo enhance passenger satisfaction, airlines can implement several strategies. Firstly, airlines should ensure that their cabin crew members receive comprehensive training to enhance their service skills. This includes training in communication, conflict resolution, and emergency response. Secondly, airlines should regularly upgrade their onboard facilities to meet passengers' expectations. For example, providing comfortable seating, modern entertainment systems, and offering a variety of high-quality meals can significantly improve the overall travel experience. Lastly, airlines should take passenger feedback seriously and make necessary improvements based on suggestions received. This will demonstrate that the airline values its passengers' opinions and strive to enhance their experience.In conclusion, civil aviation cabin service plays an integral role in ensuring passengers' comfort and satisfaction during their travel experience. By understanding the importance of cabin service, exploring the challenges faced by cabin crew, and implementing strategies to improve passenger satisfaction, airlines can elevate the overall travel experience for passengers. This will result in increased customer loyalty and positive word-of-mouth, ultimatelybenefiting the airline's reputation.Chapter 5: Training and Development for Cabin CrewComprehensive training and development play a significant role in equipping cabin crew with the necessary skills and knowledge to provide excellent cabin service. Airlines should invest in implementing training programs that cover various aspects, including safety procedures, customer service, communication skills, and conflict resolution. These training programs should be conducted regularly to keep cabin crew updated with the latest industry standards and best practices.To ensure the effectiveness of training programs, airlines can use a combination of theoretical and practical training methods. Theoretical training can be conducted in classrooms or online platforms to provide cabin crew with the necessary knowledge about emergency procedures, regulatory requirements, and passenger service. Practical training can be conducted in simulated environments, such as mock cabins or emergency evacuation drills, to enhance cabin crew's ability to handle real-life situations efficiently.Additionally, airlines should focus on developing cabin crew's interpersonal skills. Effective communication and conflict resolution skills are crucial for cabin crew to address passenger needs, manage conflicts among passengers, and handle challenging situations. Training programs can include role-playing exercises and scenarios to help cabin crew practice their communication and problem-solving skills.Chapter 6: Enhancing Onboard FacilitiesTo improve passenger satisfaction, airlines should continuously upgrade their onboard facilities. This includes investing in comfortable seating arrangements, spacious legroom, and adjustable headrests to ensure passengers have a pleasant and comfortable journey. Airlines should also provide a variety of entertainment options, such as in-flight movies, music, and games, to cater to different passenger preferences.Moreover, the quality of onboard meals is an important aspect of cabin service. Airlines should consider offering a wide range of meal options to accommodate different dietary preferences and restrictions. Collaborating with renowned chefs or partnering with local food establishments can further enhance the quality of onboard meals.Maintaining cleanliness and hygiene onboard is another crucial factor in improving passenger satisfaction. Airlines should establish rigorous cleaning protocols and ensure that cabin crew members regularly clean and disinfect the cabin. Additionally, providing amenities such as blankets, pillows, and personal hygiene products can contribute to a more pleasant journey for passengers.Chapter 7: Listening to Passenger FeedbackOne of the most effective ways to improve cabin service and enhance passenger satisfaction is to listen to their feedback. Airlines should encourage passengers to provide feedback throughvarious channels, such as online surveys, feedback forms, or social media platforms. This feedback can provide valuable insights into areas that require improvement and help airlines identify trends and patterns.Airlines should take passenger feedback seriously and use it as a basis for making necessary improvements. This can include addressing specific issues raised by passengers, implementing changes suggested by them, or introducing new services based on their preferences. Regular communication with passengers, such as through newsletters or email updates, can also help keep them engaged and informed about any enhancements or changes made to the cabin service.Chapter 8: ConclusionEnhancing cabin service in civil aviation requires a holistic approach that encompasses training and development for cabin crew, upgrading onboard facilities, and actively listening to passenger feedback. By investing in comprehensive training programs, airlines can equip cabin crew with the necessary skills and knowledge to provide excellent service. Upgrading onboard facilities, such as seating arrangements, entertainment options, and meal quality, can significantly improve passenger satisfaction. Lastly, actively listening to passenger feedback and making necessary improvements based on their suggestions will demonstrate that the airline values customer opinions and aims to provide an exceptional travel experience.By implementing these strategies, airlines can elevate the overalltravel experience for passengers, resulting in increased customer loyalty, positive word-of-mouth, and a strong reputation in the industry. Cabin service is not just about serving meals and drinks; it is about creating a comfortable and memorable experience for passengers throughout their journey.。
民航客舱服务英语教程课件
How do you think about the job as a flight attendant?
On the one hand it is very proud, beautiful and high salary, on the other hand it is laborious, painstaking and dangerous.
What do flight attendants need to do during the flight?
The main responsibility is the safety of passengers on that flight. Besides ensuring the safety of passengers flight attendants should provide a comfortable service.
Unit 12 Pre-arrival and after arrival
Unit 1
Preparation for the Flight
Introduction to Cabin Services
Questions:
➢Have you ever been taken an airplane? ➢How do you think about the job as a flight attendant?
Welcome aboard!
Can you guess what the flight attendants say to the passenger?
Excuse me, can I help you? Excuse me. May I help you to put your baggage?
客舱服务 航空英语
客舱服务航空英语In-flight ServicesPassenger: Hello, I would like to know more about thein-flight services.Cabin Crew: Of course! We offer a range of in-flight services to ensure a comfortable and enjoyable journey for our passengers. Our services include in-flight meals, entertainment options, and duty-free shopping.Passenger: That sounds great. Can you tell me more about the in-flight meals?Cabin Crew: Certainly. We offer a selection of hot and cold meals, including special dietary options such as vegetarian, vegan, and gluten-free meals. Passengers can also pre-order their meals to ensure their preferred choice is available.Passenger: What about the entertainment options?Cabin Crew: We provide a variety of entertainment options including movies, TV shows, music, and games. Passengers can enjoy our in-flight entertainment system onpersonal screens or through our Wi-Fi network on their own devices.Passenger: That's good to know. And what about duty-free shopping?Cabin Crew: We have a duty-free shopping catalogoffering a range of products including cosmetics, fragrances, jewelry, and electronics. Passengers can make their purchases during the flight and have them deliveredto their seats.Passenger: Thank you for the information. Now, can I ask about the in-flight service in Chinese?空乘人员：当然可以！我们提供一系列的客舱服务，以确保乘客在旅途中享受舒适愉快的体验。
民航客舱服务实用英语 Unit
Welocme aboard ___. Please make sure that your hand baggage is stored in the overhead locker. Small articles can be put under the seat in front of you. Please keep the aisle clear for others to go through.
民航客舱服务实用英语
Unit 5 Before Take-off 2 By Rui Zhou
Warm-up
1、How many kinds of hand luggage/ baggage may be grouped by air? 2、Is there any limit to the baggage the passengers carry?
1、熟记重点单词和句子。 2、两人一组练习对话。
Announcements
排放行李
Baggage Arrangement
女士们、先生们：
Ladies and Gentlemen,
欢迎乘坐___航空班机。 请您确定您随身携带的行李已经 放置在头顶上方的行李架内，小 件物品可以放置在您前方的座椅 底下。请保持过道通畅，方便其 他乘客经过。
谢谢！
Key words and expressions
hang luggage 随身携带的行李 overhead locker 头顶上方的行李架 identification 身份证明 Civil Aviation Administration of China(CAAC) 中国民航总局 seat cushion 坐垫 travelling document 旅行证件 valuables 贵重物品 baggage arrangement 排放行李 safety briefing 安全指导 flotation device 漂浮装置
航客舱服务实用英语 Unit
0
How do the cabin attendants greet crew members?
What contents does the preflight briefing consist of?
1
If you are a cabin attendant, could you say something about the weather condition in a destination city?
➢ special passenger特殊 乘客
➢ VIP重要人士 ➢ announcement广播词 ➢ cabin check客舱检查 ➢ procedure程序 ➢ Airbus340空客340 ➢ aircraft飞机 ➢ pilot飞行员 ➢ flight deck驾驶舱
Sentence Patterns
•The cabin crew discuss the flight information at the preflight briefing.
•The cabin crew discuss the weather condition at the preflight briefing.
•The purser assigns the task for the coming flight.
Dialogues
•The cabin crew greet each other at the pflight briefing.
•The cabin crew discuss the flight route at the preflight briefing.
•The cabin crew discuss the passenger information at the preflight briefing.
民航客舱服务英语作文高中
民航客舱服务英语作文高中Title: Airline Cabin Service。
Airline cabin service plays a vital role in ensuring a pleasant and comfortable journey for passengers. From the moment passengers step on board until they reach their destination, cabin crew members strive to provide excellent service and ensure the safety and well-being of everyone on the aircraft.Firstly, the cabin crew welcomes passengers on board with warm smiles and friendly greetings, creating a welcoming atmosphere. They assist passengers with finding their seats and stowing their luggage in the overhead compartments. During this time, they also conduct a safety demonstration to familiarize passengers with the aircraft's safety features and emergency procedures. This demonstration is crucial as it equips passengers with the knowledge they need to stay safe in the event of an emergency.Once the flight takes off, the cabin crew springs into action to cater to the passengers' needs. They offer beverages and snacks, taking into account any dietary restrictions or preferences that passengers may have. Additionally, they provide blankets, pillows, and other amenities to ensure passengers are comfortable throughout the flight. For long-haul flights, they may also offer meal services, serving delicious and satisfying meals to keep passengers energized during their journey.Apart from attending to the passengers' physical needs, cabin crew members also prioritize their emotional well-being. They are trained to handle various situations with professionalism and empathy, whether it's comforting a nervous flyer or assisting a passenger who is feeling unwell. Their reassuring presence helps to alleviate any anxiety or discomfort that passengers may experience during the flight.Moreover, cabin crew members play a crucial role in maintaining order and discipline on the aircraft. Theyenforce safety regulations and ensure that passengersfollow instructions, especially during critical phases of the flight such as takeoff and landing. In the event of any disturbances or conflicts among passengers, they intervene promptly and diplomatically to resolve the situation and restore peace onboard.Furthermore, cabin crew members are trained to handle emergency situations calmly and efficiently. They undergo rigorous training programs that equip them with the skills and knowledge to respond to various emergencies, such as medical emergencies, onboard fires, or unruly passengers. Their ability to remain composed under pressure and take decisive action can make all the difference in ensuring the safety and well-being of everyone onboard.In conclusion, airline cabin service is an essential aspect of the air travel experience, and cabin crew members play a crucial role in delivering high-quality service to passengers. From providing comfort and assistance to ensuring safety and security, cabin crew members perform their duties with professionalism, dedication, and acommitment to excellence. Their efforts contribute to making each flight a safe, comfortable, and enjoyable journey for passengers around the world.。
(乘务英语)-Unit21第一课时
【知识网络】
【当堂检测】
1.To die for the people is a glorious death.
翻译：___________________________________________
2.To persevere means victory.
An expert once said that it was a mistake to believe that machines operated by computers. There is no possibility that human beings will be controlled by machines. No computers are capable of learning from their mistakes and improving on their performance. They need detailed instructions from human beings in order to be able to operate. They can never rule the world by making decisions of their own.
control___________ detailed___________ instruction________
obtain__________valuable__________condition__________inform_______
symptom________ diagnose________ servant_________
民航客舱服务实用英语Unit
Dialogues
The cabin crew greet each other at the pflight briefing.
The cabin crew discuss the flight route at the preflight briefing.
The cabin crew discuss the passenger information at the preflight briefing.
I'd lIke to introduce our new member. Let's begin our briefing. I'm the purser of today's flight.
Let's look at today's flight route. We are bound for Sydney. The temperature rises to 25℃ and drops to 12℃ with breeze. We have 8 passengers checked in first class and 84 in economy class. Cabin service in today's flight is drinks service with lunch service. I'll take business class with Fu; the others will be in economy class.
➢ special passenger特殊乘客 ➢ VIP重要人士 ➢ announcement广播词 ➢ cabin check客舱检查 ➢ procedure程序 ➢ Airbus340空客340 ➢ aircraft飞机 ➢ pilot飞行员 ➢ flight deck驾驶舱
Unit 21 At the airport
Unit21 At the airport
Made by:Steven Date:Oct.,11th.2013
Warming up: Did you see a plane before? Have you ever flown?
Check-in desk
Business class商务舱 Economy class经济舱 First class 头等舱 One way trip单程 Round trip 双程
ConversatБайду номын сангаасon 2
A: Do you have any luggage?
B: Yes,a suitcase and this carry-on. A: Here’s your boarding pass. Have a nice flight.
B: Thank you.
Conversation 3
What’s the exchange rate?
Additional Useful Expressions: Where is the duty-free shop? 免税商店在哪里? How much should I pay for over weight? 我应该付多少行李超重费? Have you got anything to check? 您有什么东西需托运的? When does the plane take off? 这飞机什么时候起飞? How long does the plane take? 这飞机需要多久时间?
B: Here you are. A: For business or pleasure?
A: Good morning,Can I see your passport,please?
民航客舱服务实用英语-Unit-1Preflight Briefing
1.英译汉 ➢Briefing purser ➢preflight briefing ➢Boeing 777 ➢aircraft type ➢flight route ➢estimated flight ➢departure time
➢arrival time ➢cabin service ➢passenger
3
Questions
1.What contents does the flight route consist of? 2.We are bound for Sydney and the flight time is _____, the departure time is______ and the arrival time is______ .
2.汉译英 ➢准备会 ➢乘务长 ➢航前准备会 ➢波音777 ➢机型 ➢飞行路线 ➢预计飞行时
间 ➢出发时间
Self-check
➢抵达时间 ➢客舱服务 ➢乘客信息 ➢素食者 ➢头等舱 ➢经济舱 ➢商务舱 ➢首航
➢特殊乘客 ➢重要人士 ➢广播词 ➢客舱检查 ➢程序 ➢空客340 ➢飞机 ➢飞行员 ➢驾驶舱
Key words
one
two
three
➢ briefing准备会 ➢ purser乘务长 ➢ preflight briefing航前准备会 ➢ Boeing 777波音777 ➢ aircraft type机型 ➢ flight route飞行路线 ➢ estimated flight预计飞行时间 ➢ departure time出发时间
民航客舱服务实用英语
Unit 1 Preflight Briefing By Zeng Hong
01 Warm-up
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landing.
Exercises
As a cabin attendant, how will you advise a passenger who wants to go to the lavatory.
As a cabin attendant, what will you do when you see a passenger talking on his mobile phone prior to landing?
Please As
Sentence Patterns 句型
Make sure your... Look, all you have to do is... You can do it like this: press the button and lean back at the same time. Let me show you. First...Then...After that...And finally... Have you got it?
Key words and expressions
standstill 停止,停顿 personal item 私人物品 sun shade 窗遮 Don't unfasten your seat belt before the plane comes to a complete standstill. Would you please return your seat back to the upright position and stow your tray table?
Dialogues
01
A passenger doesn't fasten her seat belt before landing.
02
A passenger unfastens her seat belt and stands up for her baggage.
03
A passenger doesn't know how to stow the tray table
民航客舱服务实用英语
Unit 20 Pre-landing Check 降落前检查 By Rui Zhou
Warm-up
1、What should cabin attendants usually do before landing? 2、What should they check prior to landing?
04
A passenger doesn't draw back the sun shade before
before landing.
landing.
05
A passenger wants to go
to the lavatory before landing.
06
A passenger wants to go to the lavatory before
Just put it upright and turn this knob tightly.
For the safety, the lavatories have to be closed prior to landing
Key words and expressions
Take
your time. There will be enough time to collect your personal items. draw back the sun shade and turn off the reading light. soon as the seat belt sign has been switched off.