Restaurant Service Overview
介绍餐厅英语作文翻译简短
介绍餐厅英语作文翻译简短下载温馨提示:该文档是我店铺精心编制而成,希望大家下载以后,能够帮助大家解决实际的问题。
文档下载后可定制随意修改,请根据实际需要进行相应的调整和使用,谢谢!并且,本店铺为大家提供各种各样类型的实用资料,如教育随笔、日记赏析、句子摘抄、古诗大全、经典美文、话题作文、工作总结、词语解析、文案摘录、其他资料等等,如想了解不同资料格式和写法,敬请关注!Download tips: This document is carefully compiled by theeditor. I hope that after you download them,they can help yousolve practical problems. The document can be customized andmodified after downloading,please adjust and use it according toactual needs, thank you!In addition, our shop provides you with various types ofpractical materials,such as educational essays, diaryappreciation,sentence excerpts,ancient poems,classic articles,topic composition,work summary,word parsing,copyexcerpts,other materials and so on,want to know different data formats andwriting methods,please pay attention!When you walk into the restaurant, you are immediately greeted with a warm and inviting atmosphere. The walls are adorned with colorful artwork, creating a vibrant andlively ambiance. The soft lighting adds a touch of intimacy, making it the perfect place for a romantic dinner or a casual get-together with friends.The menu offers a wide variety of dishes to satisfy every palate. From juicy steaks to fresh seafood, there is something for everyone. The chefs use only the finest ingredients, ensuring that each dish is bursting with flavor. Whether you're in the mood for a hearty burger or a light salad, you won't be disappointed.The staff is friendly and attentive, making sure that your dining experience is nothing short of exceptional.They are knowledgeable about the menu and can offer recommendations based on your preferences. Their professionalism and efficiency ensure that you are welltaken care of from the moment you step through the door.As you take your first bite, you can't help but be impressed by the culinary expertise on display. The flavors are perfectly balanced, and each dish is beautifully presented. The attention to detail is evident in every aspect of the meal, from the garnishes to the sauces. It's clear that the chefs take great pride in their work.The restaurant also offers a carefully curated wine list, featuring both local and international selections. The sommelier is well-versed in the art of wine pairing and can help you find the perfect bottle to complement your meal. Whether you prefer a bold red or a crisp white, there is a wine to suit your taste.After your meal, you can relax and unwind in the cozy lounge area. The comfortable seating and soft music create a soothing atmosphere, perfect for enjoying a post-dinner drink or dessert. The extensive drink menu offers a range of options, from classic cocktails to specialty coffees.It's the ideal way to end your dining experience on a highnote.In conclusion, this restaurant offers a delightful dining experience that is sure to please even the most discerning of palates. From the inviting atmosphere to the impeccable service, every aspect of your visit is carefully crafted to ensure your satisfaction. So why wait? Treat yourself to a memorable meal at this fantastic restaurant.。
传菜部管理制度及工作流程
传菜部管理制度及工作流程英文回答:Restaurant Service Department Management System and Work Procedures.I. Department Overview.The restaurant service department is responsible for providing prompt and courteous service to customers, ensuring their satisfaction and dining experience.II. Management System.1. Head of Service (HOS): Responsible for the overall operation of the service department, including staff management, training, scheduling, and customer relations.2. Assistant Head of Service (AHS): Supports the HOS in all aspects of service operations, deputizing in theirabsence.3. Service Captains: Supervise a team of service staff, ensuring efficient and consistent service delivery.4. Service Staff: Responsible for taking customer orders, serving food and beverages, and handling guest requests.III. Work Procedures.A. Pre-service.1. Set-up: Prepare dining areas, tables, and service stations with necessary equipment and amenities.2. Briefing: HOS and AHS brief staff on daily specials, menu changes, and any special events.3. Uniform and Appearance: Ensure that all servicestaff adhere to uniform and grooming standards.B. During Service.1. Guest Reception: Greet guests warmly and escort them to their tables.2. Order Taking: Take orders accurately and efficiently, relaying them promptly to the kitchen.3. Serving: Deliver food and beverages as per the order, ensuring proper presentation and temperature.4. Guest Interaction: Maintain a professional and engaging demeanor, attending to guest needs and requests.5. Upselling: Suggest additional items or specials to enhance the guest experience and increase sales.C. Post-service.1. Clearance: Remove used dishes, glassware, andutensils from tables.2. Resetting: Prepare tables for new guests by resetting linens, cutlery, and glassware.3. End-of-Shift: Conduct a debriefing with staff to review service performance and discuss areas for improvement.D. Additional Procedures.1. Menu Knowledge: Service staff must have thorough knowledge of the menu to effectively assist guests.2. Special Requests: Handle guest requests for special dietary needs or preferences with care and attention to detail.3. Complaint Handling: Respond promptly and professionally to guest complaints, seeking resolution and maintaining customer satisfaction.4. Teamwork: Foster a positive and collaborative work environment, supporting colleagues and promoting teamwork.IV. Performance Evaluation.Service staff are evaluated regularly on the following criteria:1. Customer satisfaction ratings.2. Service speed and efficiency.3. Order accuracy.4. Guest interaction skills.5. Upselling performance.中文回答:传菜部管理制度及工作流程。
餐馆售后服务英语作文
餐馆售后服务英语作文英文回答:Importance of After-Sales Service in Restaurant Industry.After-sales service is an integral aspect of any customer-centric business, and the restaurant industry is no exception. It refers to the various services and support provided to customers after they have made a purchase or utilized a service. In the highly competitive restaurant industry, delivering exceptional after-sales service is crucial for building customer loyalty, increasing repeat business, and maintaining a positive reputation.There are numerous benefits associated with providing excellent after-sales service in restaurants. Firstly, it helps in customer retention. Satisfied customers are more likely to return to a restaurant that values their feedback and addresses their concerns promptly. By resolvingcustomer complaints and providing timely assistance, restaurants can foster long-term relationships with their patrons.Moreover, after-sales service is essential forreputation management. In today's digital age, customers have access to various platforms to share their experiences and feedback. If a restaurant consistently delivers poor after-sales service, it can damage its reputation and deter potential customers from visiting the establishment.Additionally, after-sales service offers valuable insights into customer preferences and expectations. By collecting feedback and addressing customer concerns, restaurants can identify areas for improvement in their menu, service, and overall dining experience. This feedback loop enables restaurants to continuously enhance their offerings and meet the evolving needs of their customers.To provide effective after-sales service, restaurants need to establish clear channels for customer communication. This can include dedicated phone lines, email addresses, orsocial media platforms. It is crucial for restaurants to respond to customer inquiries and complaints promptly and professionally.Furthermore, training staff on customer service and complaint handling is essential. Employees should be equipped with the skills to resolve customer issues efficiently and create positive experiences. Regularly evaluating the performance of after-sales service and making adjustments as needed can help restaurants ensure they are consistently meeting customer expectations.In conclusion, after-sales service is a vital component of a successful restaurant operation. By providingexcellent after-sales service, restaurants can build customer loyalty, enhance their reputation, and gain valuable insights into customer preferences. Implementing effective after-sales service strategies is essential for restaurants to differentiate themselves in the competitive market and achieve long-term success.中文回答:餐厅售后服务的意义。
介绍好餐厅英文作文带翻译
介绍好餐厅英文作文带翻译下载温馨提示:该文档是我店铺精心编制而成,希望大家下载以后,能够帮助大家解决实际的问题。
文档下载后可定制随意修改,请根据实际需要进行相应的调整和使用,谢谢!并且,本店铺为大家提供各种各样类型的实用资料,如教育随笔、日记赏析、句子摘抄、古诗大全、经典美文、话题作文、工作总结、词语解析、文案摘录、其他资料等等,如想了解不同资料格式和写法,敬请关注!Download tips: This document is carefully compiled by theeditor. I hope that after you download them,they can help yousolve practical problems. The document can be customized andmodified after downloading,please adjust and use it according toactual needs, thank you!In addition, our shop provides you with various types ofpractical materials,such as educational essays, diaryappreciation,sentence excerpts,ancient poems,classic articles,topic composition,work summary,word parsing,copyexcerpts,other materials and so on,want to know different data formats andwriting methods,please pay attention!I recently discovered a fantastic restaurant in town. The food is absolutely delicious, with a wide variety of dishes to choose from. The atmosphere is cozy and inviting, making it the perfect place to relax and enjoy a meal with friends or family.The staff at this restaurant are friendly and attentive, always making sure that you have everything you need. The service is top-notch, and you can tell that they truly care about their customers' experience. I always feel welcomed and well taken care of when I dine here.One of the things I love most about this restaurant is the attention to detail in the presentation of the food. Each dish is beautifully plated, making it almost toopretty to eat. The flavors are always on point, and you can tell that the chefs put a lot of thought and effort into creating each and every dish.I also appreciate the fact that this restaurant sources many of its ingredients locally, supporting small businesses and farmers in the area. It's great to know that I'm not only enjoying a delicious meal, but alsocontributing to the local community in a positive way.Overall, I highly recommend this restaurant to anyone looking for a great dining experience. The food, atmosphere, service, and attention to detail all come together tocreate a truly exceptional restaurant that I can't wait to visit again.。
餐厅服务英语作文
餐厅服务英语作文Title: Elevating Restaurant Service: A Comprehensive Guide。
Introduction。
In the dynamic landscape of the hospitality industry, exceptional restaurant service stands as a hallmark of excellence. Whether in fine dining establishments or casual eateries, the quality of service can make or break the overall dining experience. In this essay, we delve into the intricacies of restaurant service in English, exploring its various dimensions and offering insights into elevating service standards.Understanding the Essence of Restaurant Service。
At its core, restaurant service encompasses the entire spectrum of interactions between staff and patrons, from the moment they step through the door to the time theydepart. It involves not only efficient delivery of food and beverages but also the creation of a welcoming atmosphere and personalized attention to customer needs.Key Elements of Superior Restaurant Service。
中餐厅服务的英语作文
中餐厅服务的英语作文题目,Chinese Restaurant Service。
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Chinese cuisine is renowned worldwide for its rich flavors, diverse ingredients, and unique cooking techniques. However, beyond the culinary delights, the quality ofservice in Chinese restaurants plays a pivotal role in enhancing the dining experience. In this essay, we will explore the various aspects of Chinese restaurant service, drawing inspiration from popular online resources while aiming for a high-quality imitation.Introduction。
Stepping into a Chinese restaurant is not just about savoring delectable dishes but also about immersing oneself in a cultural experience where service is as important as the food itself. From the moment patrons are greeted at theentrance to the final farewell, every interaction contributes to shaping the overall impression.Welcoming Atmosphere。
英语作文餐厅的介绍我的工作职责
英语作文餐厅的介绍我的工作职责全文共3篇示例,供读者参考篇1Introduction to the RestaurantMy name is [Your Name] and I am a proud member of the team at [Restaurant Name], a popular restaurant located in the heart of [City Name]. In this article, I will be introducing you to our wonderful restaurant and sharing some insights into my work responsibilities.About the Restaurant[Restaurant Name] is a cozy and welcoming restaurant that specializes in serving delectable dishes made from the finest ingredients. Our menu offers a diverse range of options, from traditional favorites to innovative creations that are sure to tantalize your taste buds. Our talented chefs are dedicated to creating dishes that not only look beautiful but also taste delicious.Not only do we offer exceptional food, but we also take pride in our excellent customer service. Our staff members are well-trained and dedicated to ensuring that every guest has amemorable dining experience. Whether you are dining with us for a special occasion or simply stopping by for a quick meal, we always strive to provide top-notch service.My Work ResponsibilitiesAs a member of the staff at [Restaurant Name], my work responsibilities are varied and challenging. I am primarily responsible for ensuring that the dining area is clean andwell-maintained at all times. This includes setting up tables, assisting guests with seating, and clearing tables once they have finished their meals.In addition to my duties in the dining area, I also assist the kitchen staff with food preparation and ensuring that orders are delivered to guests in a timely manner. This requires strong communication skills and the ability to work efficiently in afast-paced environment.Furthermore, I am often called upon to interact with guests and provide them with information about our menu offerings. I am always ready to answer any questions they may have and make recommendations based on their preferences.ConclusionIn conclusion, [Restaurant Name] is a fantastic dining destination that offers delicious food, excellent service, and a welcoming atmosphere. I am proud to be a part of the team at this esteemed restaurant and look forward to continuing to provide our guests with exceptional dining experiences. Thank you for taking the time to learn more about [Restaurant Name] and my work responsibilities. We hope to have the pleasure of serving you soon!篇2Introduction to the Restaurant and My Job ResponsibilitiesWelcome to our restaurant! My name is [Name] and I am the manager here. I would like to take this opportunity to introduce you to our restaurant and provide you with an overview of my job responsibilities.Our restaurant is a cozy and welcoming place where guests can enjoy delicious meals in a relaxed atmosphere. We take pride in using fresh, high-quality ingredients to create a variety of dishes that cater to different tastes and dietary preferences. From classic favorites to unique culinary creations, there is something for everyone on our menu.As the manager of the restaurant, my job responsibilities are diverse and encompass various aspects of running the establishment smoothly. One of my main duties is to oversee the day-to-day operations, ensuring that everything is running efficiently and meeting the highest standards of quality and service. This involves managing the staff, scheduling shifts, and handling customer inquiries and feedback.In addition, I am responsible for maintaining inventory and ordering supplies to ensure that our kitchen is well-stocked and prepared to meet the demands of our guests. I also work closely with the chef to develop new menu items and specials, as well as to plan for seasonal promotions and events.Customer satisfaction is a top priority for us, and I strive to create a positive dining experience for every guest who walks through our doors. Whether it is ensuring that their orders are prepared to their liking, resolving any issues or concerns that may arise, or simply greeting them with a warm smile and friendly demeanor, I am committed to making their visit memorable and enjoyable.Overall, my goal as the manager of the restaurant is to provide a top-notch dining experience for our guests while maintaining a well-run and efficient establishment. I take pride inwhat I do and am dedicated to upholding the reputation of our restaurant as a place where people can come together to enjoy great food and good company. Thank you for choosing to dine with us, and I hope to see you again soon!篇3Introduction to the RestaurantWelcome to our restaurant! We are a cozy and welcoming restaurant located in the heart of the city. Our team is dedicated to providing a memorable dining experience for all of our guests. In this article, I will introduce you to our restaurant and share with you my role and responsibilities as a member of the staff.First and foremost, let me introduce our restaurant to you. We specialize in serving delicious and freshly prepared dishes made with the finest ingredients. Our menu offers a wide variety of options, ranging from classic comfort foods to gourmet dishes. Whether you are looking for a quick bite to eat or a full-course meal, we have something for everyone.As a member of the restaurant staff, my role is to ensure that guests have a pleasant dining experience from the moment they walk through the door until they leave. My responsibilities include greeting customers, taking orders, serving food anddrinks, and ensuring that all guests are satisfied with their experience. I also help to maintain the cleanliness and organization of the restaurant, as well as assist with any other tasks that may arise during a shift.One of the most rewarding aspects of my job is interacting with guests and making sure they have an enjoyable meal. I take pride in providing excellent customer service and strive to exceed guests' expectations. Additionally, I work closely with our kitchen staff to ensure that orders are prepared accurately and efficiently. Communication and teamwork are essential in a busy restaurant, and I am fortunate to work with a dedicated and hardworking team.In conclusion, our restaurant is a place where guests can enjoy delicious food in a warm and welcoming atmosphere. As a member of the staff, I am committed to providing exceptional service and ensuring that every guest has a positive experience. I invite you to visit our restaurant and see for yourself what makes us stand out from the rest. Thank you for reading, and we look forward to welcoming you soon!。
饭店服务 英文版(restaurant service)
CUSTOMER ADOPTION OF ONLINERESTAURANT SERVICES –A MULTI-CHANNEL APPROACHbyCeleste K. MozeikA thesis submitted to the Faculty of the University of Delaware in partial fulfillment of the requirements for the degree of Master of Hospitality Information ManagementSpring 2007Copyright 2007 Celeste MozeikAll Rights ReservedUMI Number: 144464914446492007UMI Microform Copyright All rights reserved. This microform edition is protected againstunauthorized copying under Title 17, United States Code.ProQuest Information and Learning Company300 North Zeeb Road P.O. Box 1346Ann Arbor, MI 48106-1346by ProQuest Information and Learning Company.CUSTOMER ADOPTION OF ONLINERESTAURANT SERVICES –A MULTI-CHANNEL APPROACHbyCeleste K. MozeikApproved: __________________________________________________________ Srikanth Beldona, Ph.D.Assistant Professor, Department of Hotel, Restaurant and InstitutionalManagementApproved: __________________________________________________________ Frederick J. DeMicco, Ph.D.Chair of the Department of Hotel, Restaurant and InstitutionalManagementApproved: __________________________________________________________ Timothy K. Barnekov, Ph.D.Dean of the College of Human Services, Education and Public Policy Approved: __________________________________________________________ Carolyn A. Thoroughgood, Ph.D.Vice Provost for Research and Graduate StudiesI certify that I have read this thesis and that in my opinion it meets theacademic and professional standard required by the University as athesis for the degree of Master of Science.Signed: __________________________________________________________ Srikanth Beldona, Ph.D.Professor in charge of thesisI certify that I have read this thesis and that in my opinion it meets theacademic and professional standard required by the University as a thesisfor the degree of Master of ScienceSigned: __________________________________________________________ Cihan Cobanoglu, Ph.D.Member of thesis committeeI certify that I have read this thesis and that in my opinion it meets theacademic and professional standard required by the University as a thesisfor the degree of Master of Science.Signed: __________________________________________________________ Ali A. Poorani, Ph.D.Member of thesis committeeACKNOWLEDGMENTSFew people have been as fortunate as I, to have experienced the best of all worlds by raising my family, working, and being able to add to my knowledge base. I wish to express my sincere gratitude to the following significant people: The Chair of my thesis committee, Dr. Srikanth Beldona, who has helped me to focus and helped with every step to make sure that I would understand how to proceed and give me the confidence to do so. He has provided numerous efforts and has had many invaluable suggestions and comments throughout this study. He has significantly contributed to my development as a graduate student and I feel that I would not be graduating in May 2007 without his guidance and strong support.My advisor, Dr. Francis Kwansa, who has always given me careful advice and explanations.Dr. Cihan Cobanoglu, who has spent much time helping me with research and ideas. He has been an invaluable guide in hospitality technology.Dr. Ali Poorani, who has always been genuinely interested in what I am doing, and in what I have to say and for his valuable input.All of my friends and colleagues in the HRIM department, who include faculty and staff, who have invested their friendship, as well as much time and energy in their unwavering support of my endeavors.My HIM classmates over the years, as I have interacted with many wonderful and interesting students that have each helped me and contributed to a piece of this accomplishment. My experience would not have been the same without their acceptance.My children, Gerrod, who helped me with non-stop technical details and Alanna, for her sweetness—they both provided the reason for me to have courage, gave me unconditional love and made me realize that it is important to always be a good role model.I believe most importantly, I definitely want to express my sincere and true gratitude to my husband, Bradley Mozeik, for his unending love, patience, support and understanding over the past few years. I could not have achieved this goal without him. He always knows how to keep me from going crazy and keep me focused!TABLE OF CONTENTSLIST OF TABLES (vii)LIST OF FIGURES (viii)ABSTRACT (ix)CHAPTER1 INTRODUCTION (1)1.1 Introduction (1)1.2 Background (3)1.3 Problem Discussion and Justification (6)2 LITERATURE REVIEW (8)2.1 Introduction (8)2.11 Internet Familiarity (8)2.12 Consumer Search Behavior (9)2.13 Consumer Online Shopping Behavior (14)2.14 The Online Restaurant Environment and E-Services (15)2.14.1 Online Restaurant Reservation Technology as an Example ofRestaurant E-Services (17)2.15 Online Travel Services as a Benchmark (22)2.16 Wireless Influences and m-Commerce Propositions (24)2.17 Examples of Innovative Mobile Technologies (28)2.18 Age as an Important Demographic Variable (31)2.2 Theoretical Framework (35)2.3 Pilot Study (40)3 RESEARCH METHOD AND DESIGN (42)3.1 Introduction (42)3.2 Research Constructs and Adapted Model (42)3.3 Conceptual Model and Hypotheses (43)3.4 Sampling Technique (46)3.5 Defining Target Population (46)3.6 Questionnaire Development (47)4 DATA ANALYSIS (49)4.1 Demographic Information (49)4.2 Descriptive Statistics (52)4.21 Reliability (52)4.22 Multiple Regression (54)4.23 T-tests (57)5 DISCUSSION AND CONCLUSION (63)5.1 Limitations (63)5.2 Discussion (63)5.3 Implications (65)APPENDIX A (70)APPENDIX B (73)APPENDIX C (74)REFERENCES (75)LIST OF TABLESTable 1 How Restaurant Customers are Using the Internet (5)Table 2 Ages of Internet Users (32)Table 3 Gender and Education (49)Table 4 Occupation of Respondents (50)Table 5 Age of Respondents (51)Table 6 Annual Total Household Income (51)Table 7 Survey Percentages (52)Table 8 Constructs and Reliabilities (53)Table 9 Multiple Regression–Dependent Variable: Behavioral IntentionPC/Laptop (55)Table 10 Multiple Regression – Dependent Variable: Behavioral IntentionPDA (56)Table 11 T-Test of Means (57)Table 12 Paired Comparison T-tests (N=222) (58)Table 13 Correlations (N=222) (59)Table 14 Gender T-tests (Male=105, Female=116) (59)Table 15 Socioeconomic Levels (Income + Education) (60)Table 16 Summary of the Research Hypotheses (62)LIST OF FIGURESFigure 1 Perception of Value of Mobile Services across Age Groups (34)Figure 2 The Technology Acceptance Model (Davis, 1989) (38)Figure 3 Adapted TAM Model for the Adoption of Restaurant E-ServicesThrough Mobile and Conventional Internet Access (43)ABSTRACTAs customers increasingly interact with restaurants through the Internet, this paper proposes an analytical framework that can be used to assess in what ways online restaurant services have the potential to offer added value for restaurant customers. Services are currently available through conventional Internet delivery options for personal computers (PCs), Macs and laptops; however, there is ongoing change at the customer end, wherein the use of web-ready mobile devices (PDAs, Cell phones) is steadily increasing. This study evaluated the customer acceptance of restaurant e-services across these two types of computing devices and investigates the potential of multi-channel adoption of restaurant e-service applications in the light of the traditional technology acceptance model (TAM). TAM is leveraged as a framework for researching the status of customers’ perception of the online restaurant e-services environment.The results show that the time is ripe for restaurants to take the mobile Internet seriously and; subsequently, restaurants need to provide e-services for these two types of devices based on this distinctive dichotomy of technology acceptance. Multi-channel options for online opportunities have untapped potential as increasingly, today’s customers are looking for and willing to pay for convenience. Theoretical and practical implications for understanding the effects of this technology adoption and behavioral intention are discussed.Keywords: restaurant, Internet, e-service, mobile commerce, technology adoptionCHAPTER 1INTRODUCTION1.1 Introduction“But for all the advantages of doing business online, humans are still in control,” (Arnett, 2005, p. 1).Some enterprising new Internet innovations have emerged since the turn of the 21st century that now provides customers with the opportunity of accessing restaurant based services electronically at any time of the day. Restaurants have a growing group of online guests (DiRoNA, 2006; Ebbin, 2006), and the Internet is significantly changing how people use restaurant services. Obtaining new customers when they are most inclined to make their dining choice is one of the best new advantages of the Internet. Advances in technology have led business and commerce in new directions over the last decade—there are multi-channel options for online opportunities and they have untapped potential as increasingly, today’s customers are willing to pay for convenience.Cobanoglu (2002) describes the emerging implications of Internet technology as a medium in constant evolution that offers restaurants limitless opportunities for e-commerce initiatives and creating lasting relationships. The Internet industry is only in the beginning of its innovative information evolution. Electronic business-to-consumer commerce has emerged with facilitating transactions of selling products and services online via the Internet, or through any other Internet-enabled wireless communication device. Running parallel with the conventional Internet, mobile communications is an emerging technology stream that is playing an increasingly important role in business and society. Connections through conventional Internet delivery options, such as personal computers (PCs), laptops and Macs are considered commonplace. Among the Internet services that consumers can find are display of menus, maps and directions, online ordering for take-out and carry-out, and table reservations among other seemingly inexhaustible web communications. However, there is ongoing change at the customer end, wherein the prospect of accessing these e-services through the use of Internet-enabled mobile devices such as cell phones, Personal Digital Assistants (PDAs), Blackberries, Palm Pilots, etc. is steadily increasing. Driven by the penetration of mobile phones and related devices, mobile applications have become especially valued in an age where time is precious and the weight attached to convenience is high, (Scornavacca, Barnes & Huff, 2001).Little is known about the potential use as to how restaurant consumers are going to adapt to mobile Internet applications. Mobile devices have distinctly different uses as opposed to traditional devices such as PCs, Macs, laptops, etc. An increasingly common trend that is that of consumers becoming mobile (Sajai and Machiraju, 2001; DeWaele, 2005). By considering the current influx of mobile applications worldwide, the restaurateur may be able to take a more direct and continuous role by providing customers with information they need when they need it, and also providing additional venues by which the customer can interact with the restaurateur, in addition to traditional Internet services, (Murphy, Forrest, & Wotring, 1996; Granage, 2007). This investigative research seeks to gain understanding on the perspective and evolution of the customer adoption of multi-channel Internet innovations for informationalpurposes as well as transacting specific services electronically with restaurants. Two questions are evident to be answered:What are the potential adoption levels of restaurant-based e-services across multiple channels?Are customers ready for the delivery of restaurant-based e-services through mobile devices beyond traditional Internetaccess devices such as PCs/Macs and Laptops?The purpose of this study is to examine the current customer adoption of restaurant based e-services through conventional Internet access channels, such as PCs, Laptops, Macs as well as mobile Internet devices, such as PDAs, Blackberries, Palm Pilots, etc. Other sub-problems are also evident:Are there differences in the adoption of restaurant based e-services based on the channel of access (Mobile vs.Traditional)?Are there differences in the adoption of restaurant based e-services based on demographic characteristics?Are there differences in the adoption of transaction based e-services (online ordering and table reservations) based on thechannel of access?Are there differences in the adoption of informational services(menus, maps, directions) through these channels, as opposed totransactional services, (online ordering and table reservations)?1.2 BackgroundThe National Restaurant Association suggests that the American public is ‘riding the Internet wave,’ (DiRoNA, 2006). Their survey found that all ages of U.S. consumers have continued to increase their Internet usage in the past five years and it has more than doubled, with two-thirds of all Americans having access to the Web today. 95.4% of consumers with Internet access go online at least once a week, and37.3% of Internet users go online more than once a day, (Nielson Media Research, 2006). The National Restaurant Association (2006) reveals significantly that the restaurant industry sales in the U. S. are projected to be $511 billion dollars this year, with the industry also eating up a substantial 47.5% share of the food dollar, (Ebbin, 2006). Needless to say, the restaurant industry has quite a profitable impact for other allied industries as well as being the cornerstone of our nation’s economy. The sophistication of Americans' palates and knowledge of food has increased and thus, increases the likelihood of going out to and trying new restaurants. The National Restaurant Association research indicates that 25 percent of diners can be categorized as "adventurous," and are enthusiastic about trying new foods and ingredients. From this percentage, most restaurant customers are between 30 and 60 years old, are educated and more likely to live in larger urban areas, and are the most active restaurant diners.The restaurant industry is becoming more and more part of the American every day life and consumers are demanding more services to fit into their busy lifestyle. Online services offer around the clock availability and other significant benefits from the following features: convenience, avoiding human contact, saving time, and feeling more control of the service process, (Lilijander, van Riel & Pura, 2002). The National Restaurant Association's 2007 Restaurant Industry Forecast reports that in 2006, the Internet has become an important component of everyday life for many Americans and more than one-third of all restaurant customers have gone online to visit restaurant Web sites or research a restaurant that they have not been to before. The following chart in Figure 1 compares recent years and is an example ofthe growth of restaurant customers and their associated Internet services activities, (NRA, 2006):Table 1 How Restaurant Customers are Using the Internet2006 2005 2004 1999 Visit a restaurant’s Web site 37% 36% n/a n/a Find out information about a restaurant35% 35% 30% 13% they haven’t patronized beforeView a restaurant’s menu 31% 31% 28% 9%13% 11% 10% 3% Place an order at a restaurant fordining-in, carry-out or deliveryMake reservations at a restaurant 11% 10% 7% 3%Online table reservations are a prime restaurant example of a restaurant e-service. Open Table, a leader in the emerging online reservation business, has done research showing that 38% of people prefer online reservations to the phone and 52% of the reservations made by their website brought diners to restaurants for the first time, (NC SBTDC Restaurant Industry Study, 2005). Questions quickly pursue-- under what circumstances are customers using these online services or not using them? Are they using them when making travel bookings or for special events? How are they accessing them? Carlsson, Carlsson and Walden (2005) affirm that mobile services support travelers, and their study showed that many of these travelers expressed intention to use these services increasingly when they become viable to them. When mobile services start to provide a valuable alternative to presently usedroutines and services, it is expected that they will have a profound impact on the e-service paradigm of the hospitality industry, including restaurants. In view of that, the key question is to find some way to assess the value of mobile applications to prospective users, and to gain an understanding of the factors that may delay the penetration of the mobile Internet on a larger scale for customers who would like to use restaurant e-services.1.3 Problem Discussion and JustificationUnderstanding consumer behavior and new technologies challenge the traditional assumptions underlying conventional theories and models, (Limayem, Khalifa, and Frini, 2000). The propensity to utilize restaurant online technologies encompasses breadth of Internet experience and a range of demographic and behavioral characteristics. A critical comprehension is necessary to determine the factors affecting the online e-service usage and decision process.In perusing the relevant research, many authors have touted the Internet for restaurant marketing efforts, but there is no supporting empirical research to determine the substance of accessing restaurant e-services and transactions through channels other than the traditional. Although the mobile Internet appears to have much to offer as a mechanism of commerce, not much is known about the consumers’ willingness to adopt wireless electronic media, (Carlsson et. al, 2005) and about the factors that influence their adoption decisions and value perceptions of mobile services. The wireless mobile Internet raises many of the same questions as the introduction of the static Internet. What are the potential adoption levels of restaurant-based e-services across multiple channels? The study investigates whether consumerswill embrace these technologies more often as a result of their increased internet usage.To answer the research questions, the following steps were pursued: first, a theoretical justification was developed to link beliefs about consumer’s online behavior and technology acceptance of online restaurant e-service applications. Then the research model was introduced. This is followed by a discussion of the data and methodology. Results and implications will conclude. This study will benefit the restaurant industry by understanding the context around which consumers’ use these emerging e-service technologies--conventional and mobile. Restaurants, destination marketing organizations, travel intermediaries and wireless providers will also be able to add value to their services from key routines from the benefits achieved from the findings. The potential impact of wireless applications is already enormous and is rapidly growing. The "go anywhere" coverage of mobile networks and the exponential growth of Internet-enabled mobile phones and PDAs make the mobile enterprise a viable and cost-effective value proposition for restaurants.CHAPTER 2LITERATURE REVIEW2.1 IntroductionThe Internet has become important for restaurant communications not only because it is an effective communication medium but also because it is a business transaction tool with great potential, (Lee, Hong & Lee, 2004). The Internet has proven to be an easy and efficient way of delivering a wide variety of services to nearly a billion ‘wired’ users, (Scornavacca, Barnes & Huff, 2001). Seven in ten restaurants now have their own websites, (NRA, 2006) and people come online to find out whether services are useful to them. Today’s restaurant customers want options for convenience and value, (Ebbin, 2006).2.11 Internet FamiliarityInternet familiarity is perhaps the biggest factor influencing people's proclivity to search for e-services. In perusing consumer theory on the role of product familiarity, greater familiarity may lead the consumer to try more products, (Alba and Hutchinson, 1987) and familiarity with e-service features will increase as online familiarity increases, ( Iqbal, Verma,& Baran, 2003). Pew Internet Project reports that Internet users do more kinds of things online after they gain experience, (2002). Usage of a system and a system that satisfies user’s needs reinforces satisfaction with the system and is a measure of the system’s success, (Pikkarainen, Pikkarainen,Karjaluoto and Pahnila, 2004). Conversely, Susskind, (2003) has investigated how apprehensiveness towards the use of the Internet relates to information seeking and purchase behavior. Consumers may be evolving and searching more as they gain experience, (Johnson, Moe, Fader, Bellman & Lohse, 2004). Therefore, it is important to find out the reasons why consumers decide to use or not to use restaurant e-services. Are they perceived as useful and easy to use?The average online consumer spends 14 hours a week online and the Internet is displacing the use of other media such as radio, magazines and books, (JupiterResearch, 2006). Much of the early research on consumers and Internet shopping behavior has been directed to the type of consumer who is likely to use the internet to search for and buy products. Bellman, Lohse and Johnson, (1999) investigated whether variables such as income, education and age might predict consumers purchasing decision. These researchers affirm that the more experience people have with the Internet and its features, the more its convenience becomes entrenched in their daily lives - enhancing everything from how they communicate to the way they shop….. and the way they order their food.2.12 Consumer Search BehaviorSince websites have become a major resource and a doorway into services for consumers (Business , 2005), there is no question that the Internet has, and will continue to have, a major impact on consumer information search behavior (Peterson & Merino, 2003; Granage, 2007). Searching behavior is an important construct to explore, as people begin their online descent to obtain restaurant e-services. The web is an efficient way for consumers to find out information about restaurants and for restaurants to promote themselves to potential and long standingcustomers. Search engines provide a myriad of information when it comes to searching for any products or services. A search engine is a program that in varying ways aggregates reference data so that when you type in a phrase it can point you in the direction of a website that relates to the words you type in. It consists of many different virtual developments and is a very visual process. Searching for information online is a precursor to online purchases and is the first step in a consumer’s online purchase decision making process, (Kulviwat, Guo, & Engchanil, 2004). Sixty-eight percent of Internet users utilize search engines during the consideration or research phase, while 42 % use search engines to make their decision, (Pew Internet and American Life Project, 2005). As consumers become more sophisticated, they also become more demanding. Past evidence suggests that consumers search more for information online that and then substitute online information sources for offline ones, (Klein and Ford, 2003; Kulviwat et. al. 2004). Because online search costs are low and time is of the essence, consumers have the incentive to search for more information compared to an offline search, (Bakos, 1997).From an online perspective, information search behavior has been extensively studied in various other industries. However, previous studies generally do not involve restaurants and online search behavior. Also, mobile searchers have unique needs and differences between wired and wireless search modes will be crucial to improving this service, (Kamvar and Baluja, 2006). Restaurant websites contain key informational content that is extremely important when searching; for instance, menus, events, directions, as well as various other links of information that might attract a customer to the restaurant.According to Kelsey Research, search is now second only to email as the most important online activity and the gap is closing rapidly (Wells, 2006). This author indicates that about one third of those who shop online use only one search engine; a little more than half use two or three; while one out of ten say they use four or more search engines on a regular basis. It is important to know how people use search engines as this is significant for restaurateurs that are certainly looking to fill seats in their restaurants. Wells (2006) indicates that 43% of search engine users are seeking a local customer and that 54% percent of search users have substituted searching the Internet for using the phone book, mostly for specific local lookups. Kamvar and Baluja (2006) found that mobile users who did a search for food and drink were more likely to also query local findings. Researchers have found that search propensity from a greater consumer experience is actually reversed, (Johnson, et. al, 2004). They studied air travel and found that consumers seem to be gravitating toward a preferred site over time, rather than learning how to search. This study from Johnson, et al. in 2004 suggested the following important details:People visit few stores online despite the fact thatconsumers are "just a mouse click away" from other stores.Browsing behavior varies by product category and level ofactivity, and shows no increase with experience. While suchbrowsing may be an important part of consumer search, theywere unable to find that these variances may be associatedwith purchase-oriented behavior and also may be associatedwith other activities (e.g., using Travelocity to find arestaurant website).It is possible that purchase related browsing might featuremore extensive searchInfrequent customers who tend to search less may not needas much in the way of incentives for loyalty. At the sametime, the most active, and perhaps valuable, customers arethose most likely to shop around, (p. 317.)Navarro-Prieto (1999) compared Web searchers with high and low experience and concluded that expert searchers plan ahead in their searching behavior based on their knowledge about the Web, while novice searchers hardly plan at all and are rather driven by what they see on the screen. When faced with a choice task, consumers are likely to use both features that they are already familiar with and new features that are made available to them (Lynch, Marmorstein, & Weigold, 1988; Iqbal, et al., 2003). The propensity to use either one or both sets of features is a function of the search costs and benefits linked with processing the information associated with the features (Ratchford, 1982). This is important in assessing how consumers trade off between prior feature knowledge acquired through purchasing offline, such as price, and new product online feature knowledge, such as time-saving online restaurant services.Web sites are a virtual entity and fill seats in restaurants by improving visibility to online browsers and providing a means to book reservations or submit other requests, (DiRoNA, 2004). The Internet’s range of choices can complicate an efficient search for any service. Using restaurant Internet services is an important end result of browsing, planning and search strategies. Being able to keep customers coming back is perhaps a success factor in realizing the potential of these web based e-service functions and their future track, (Sandu and Corbitt, 2002). The potential customer has to search for information on the desired service in order to compare the alternatives and make a decision from there on the next step. Searching for electronic information can certainly be a complex, multi-stage process. In the restaurant sector, individuals who carry out an external information search generally visit restaurants。
餐厅服务员培训计划英语
餐厅服务员培训计划英语IntroductionA restaurant's success is not only determined by the quality of its food, but also by the level of service it provides to its customers. As the front-line representatives of the restaurant, waiters play a crucial role in ensuring that guests have an enjoyable dining experience. As such, it is essential to provide comprehensive training for restaurant waiters to equip them with the necessary skills and knowledge to excel in their role. This training program aims to do just that, by providing a structured and comprehensive curriculum to develop the capabilities of the restaurant's wait staff.ObjectivesThe primary objectives of this training program are:1. To provide participants with a thorough understanding of the restaurant's menu, including the ingredients used, cooking methods, and dietary requirements.2. To equip participants with excellent product knowledge and the ability to make informed recommendations to customers.3. To develop participants' interpersonal and communication skills in order to provide exceptional customer service.4. To educate participants on the importance of teamwork and cooperation in a fast-paced restaurant environment.5. To ensure that participants are well-versed in the restaurant's policies, standards, and procedures.Training ScheduleThe training program will be conducted over a period of four weeks, with sessions held three times a week. Each session will last for three hours, allowing for both theoretical and practical components to be covered. The training schedule is as follows:Week 1: Introduction to the RestaurantSession 1: Restaurant Overview and History- Introduction to the restaurant's concept, vision, and mission- Historical background and milestones of the restaurant- Understanding the restaurant's target market and positioningSession 2: Menu and Product Knowledge- Detailed examination of the entire menu, including the ingredients, cooking methods, and flavor profiles of each dish- Familiarization with the restaurant's wine list, cocktails, and other beverages- Training on dietary restrictions, allergies, and special requestsSession 3: Service Standards and Procedures- Overview of the restaurant's service standards and expectations- Introduction to the steps of service, including greeting, seating, taking orders, serving food, and handling payments- Understanding the reservation system and managing customer flowWeek 2: Customer Service ExcellenceSession 4: Interpersonal Skills and Communication- Training on the importance of effective communication in the restaurant industry- Developing active listening skills and the ability to empathize with customers- Role-playing exercises to practice different scenarios and customer interactions Session 5: Building Rapport with Customers- Understanding the significance of creating a positive dining experience for guests- Techniques for engaging customers in conversation and making recommendations- Dealing with difficult or demanding customers with tact and professionalismSession 6: Upselling and Cross-selling- Learning how to upsell featured dishes, specials, and promotions- Understanding the art of suggestive selling and the benefits to the restaurant- Role-playing exercises to practice upselling and cross-selling techniquesWeek 3: Operational ProficiencySession 7: Teamwork and Cooperation- Understanding the importance of teamwork in a restaurant environment- Training on how to effectively collaborate with kitchen staff, bartenders, and other team members- Developing a sense of collective responsibility and mutual supportSession 8: Handling Complaints and Feedback- Protocols for addressing customer complaints and resolving issues- Techniques for managing dissatisfied customers and turning negative experiences into positive outcomes- Learning how to seek and utilize feedback to improve service and performanceSession 9: Health, Safety, and Hygiene- Understanding the importance of food safety and hygiene in a restaurant setting- Training on proper handling of food, equipment, and utensils- Familiarization with emergency procedures and the restaurant's health and safety protocolsWeek 4: Final Assessment and EvaluationSession 10: Practical Assessment- Practical assessment of participants' product knowledge, customer service skills, and operational proficiency- Role-playing scenarios to simulate real-world restaurant situations- Feedback and evaluation from trainers and supervisorsSession 11: Review and Feedback- Review of participants' performance and progress throughout the training program- Opportunity for participants to provide feedback on the training and suggest improvements- Final evaluation and certification for successful completion of the programConclusionThis training program is designed to provide restaurant waiters with the knowledge, skills, and confidence to deliver exceptional customer service and contribute to the overall success of the restaurant. By equipping participants with a thorough understanding of the restaurant's menu, exemplary interpersonal and communication skills, and a strong foundation in operational efficiency, they will be well-prepared to create memorable dining experiences for guests. This not only enhances the reputation of the restaurant but also fosters customer loyalty and satisfaction, ultimately leading to the achievement of the restaurant's business goals.。
《饭店点餐英语》课件
Common Dishes in Chinese Cuisine
A list of popular Dishes in Chinese Cuisine, such as dumping, noise, and so on
Common Dishes in Indian Cuisine
A list of popular Dishes in Indian Cuisine, such as current, naan, and so on
Introduction to Japanese Cuisine
An overview of Japanese cuisine, including its history, influence, and key characteristics
Western Cuisine Overview
A general overview of Western cuisine, including its history, influence, and key characteristics
Common Dishes in Western Cuisine
Varieties of Western Cuisine
Different styles of Western cuisine, including French, Italian, American, and so on
Introduction to Chinese Cuisine
Chinese Cuisine Overview
关于饭店的介绍英语作文
关于饭店的介绍英语作文下载温馨提示:该文档是我店铺精心编制而成,希望大家下载以后,能够帮助大家解决实际的问题。
文档下载后可定制随意修改,请根据实际需要进行相应的调整和使用,谢谢!并且,本店铺为大家提供各种各样类型的实用资料,如教育随笔、日记赏析、句子摘抄、古诗大全、经典美文、话题作文、工作总结、词语解析、文案摘录、其他资料等等,如想了解不同资料格式和写法,敬请关注!Download tips: This document is carefully compiled by theeditor. I hope that after you download them,they can help yousolve practical problems. The document can be customized andmodified after downloading,please adjust and use it according toactual needs, thank you!In addition, our shop provides you with various types ofpractical materials,such as educational essays, diaryappreciation,sentence excerpts,ancient poems,classic articles,topic composition,work summary,word parsing,copyexcerpts,other materials and so on,want to know different data formats andwriting methods,please pay attention!I recently visited a new restaurant in town and was pleasantly surprised by the experience. The atmosphere was cozy and inviting, with warm lighting and comfortable seating. The decor was modern yet tasteful, withinteresting artwork adorning the walls.The menu offered a wide variety of dishes, from traditional favorites to more adventurous options. I decided to try the chef's special, a dish I had never heard of before. It turned out to be a delicious combination of flavors and textures, and I was impressed by the creativity and skill of the chef.The service was excellent, with friendly and attentive staff who were happy to answer any questions I had about the menu. They also made sure to check in on me throughout the meal to ensure that everything was to my liking.One thing that stood out to me was the restaurant'scommitment to sustainability. They used locally sourced ingredients whenever possible and had a composting programin place to reduce waste. I appreciated the effort theywere making to be environmentally responsible.Overall, my experience at this restaurant was excellent. The combination of great food, friendly service, and a commitment to sustainability made for a memorable dining experience. I would highly recommend this restaurant to anyone looking for a delicious and socially conscious meal.。
餐厅服务介绍总结归纳英文
餐厅服务介绍总结归纳英文IntroductionRestaurant service plays a crucial role in the overall dining experience for customers. Whether it is the quality of food, the attentiveness of the staff, or the ambience of the establishment, all these factors contribute to the satisfaction of the guests. This article aims to provide a comprehensive summary and analysis of restaurant service, highlighting its key aspects and importance.1. Welcoming AtmosphereA restaurant's ambiance is the first impression that guests receive upon entering. The service staff should greet and welcome the customers warmly, making them feel comfortable and valued. The interior design, lighting, and music should be selected to create a pleasant dining environment that matches the restaurant's theme or cuisine.2. Staff ProfessionalismThe professionalism of the restaurant staff is essential for delivering high-quality service. They should be well-trained, knowledgeable about the menu, and capable of making recommendations based on customers' preferences. Additionally, the staff should be courteous, attentive, and responsive to guests' needs throughout their dining experience.3. Menu Presentation and Order TakingThe menu is a critical component of the dining experience. It should be presented clearly, with detailed descriptions of each dish, including anydietary or allergen information. The service staff should be skilled in explaining the menu items, answering questions, and guiding customers in their selection. Efficient order taking ensures accuracy in serving the desired dishes promptly.4. Timely Food and Beverage ServiceOne of the most crucial aspects of restaurant service is the timely delivery of food and beverages. The kitchen and the service staff should work together seamlessly to ensure that orders are prepared and served promptly. Any delays should be communicated to the customers politely, with alternative arrangements made to minimize any inconvenience caused.5. Attention to DetailAttentiveness to detail is paramount in providing excellent restaurant service. This includes ensuring that table settings are clean and complete, utensils are readily available, and glasses are refilled promptly. Attention should also be given to factors like proper lighting, temperature control, and cleanliness of the dining area.6. Handling Customer ComplaintsNo matter how well a restaurant operates, there may still be instances where customers may have complaints or concerns. It is essential for the service staff to handle these situations professionally, addressing the issue promptly and resolving it to the customer's satisfaction. This can help turn a negative experience into a positive one, ensuring that customers leave with a favorable impression.ConclusionIn summary, restaurant service is a vital aspect of the dining experience. From creating a welcoming environment to providing attentive and professional service, every step contributes to the overall satisfaction of the guests. By paying attention to the details and continually striving to improve, restaurants can enhance their service and build a loyal customer base. Remember, positive customer experiences and word-of-mouth recommendations are essential in today's competitive hospitality industry.。
有关餐厅服务英语作文
有关餐厅服务英语作文Title: Enhancing Restaurant Service Experience。
In today's fast-paced world, the restaurant industry plays a pivotal role in providing not just nourishment but also a memorable experience for customers. Excellent restaurant service goes beyond just serving food; it's about creating an atmosphere of warmth, efficiency, and satisfaction. In this essay, we will delve into various aspects of restaurant service and explore strategies to enhance it.Firstly, communication is key in delivering exceptional restaurant service. Waitstaff should be trained to greet guests warmly, engage in polite conversation, and attentively listen to their needs. Effective communication ensures that orders are taken accurately, special requests are noted, and any issues are promptly addressed. Moreover, clear communication between the front-of-house and kitchen staff is crucial for seamless coordination and timelydelivery of meals.Secondly, attentiveness and anticipation are hallmarks of outstanding restaurant service. Waitstaff should be observant and proactive in meeting the needs of diners. This includes promptly refilling drinks, clearing empty plates, and offering dessert or coffee at the appropriate time. Anticipating customer preferences and dietary restrictions demonstrates a commitment to personalizing the dining experience and ensures customer satisfaction.Furthermore, consistency is essential in maintaining high-quality restaurant service. Whether it's the taste of a signature dish, the presentation of a cocktail, or the speed of service, customers expect consistency in every aspect of their dining experience. Establishing standardized procedures, regular training sessions, and quality control measures can help ensure consistency across all shifts and staff members.In addition to the frontline staff, the ambiance and cleanliness of the restaurant also significantly impact theoverall dining experience. A welcoming atmosphere with comfortable seating, pleasing decor, and ambient lighting sets the stage for an enjoyable meal. Moreover, maintaining cleanliness in both the dining area and restrooms is essential for creating a positive impression on customers and ensuring their comfort and well-being.Technology can also play a vital role in enhancing restaurant service. Implementing digital reservation systems, mobile ordering apps, and contactless payment options can streamline operations, reduce wait times, and improve overall efficiency. Additionally, leveraging customer feedback platforms and social media channels allows restaurants to gather valuable insights, address concerns promptly, and foster stronger relationships with patrons.Finally, continuous improvement is the cornerstone of exceptional restaurant service. Encouraging feedback from customers, soliciting input from staff members, and staying abreast of industry trends and best practices are essential for staying competitive and meeting evolving customerexpectations. By fostering a culture of learning and innovation, restaurants can adapt to changing dynamics and consistently deliver memorable dining experiences.In conclusion, delivering exceptional restaurant service requires a combination of effective communication, attentiveness, consistency, ambiance, technology, and a commitment to continuous improvement. By prioritizing these elements and investing in staff training, infrastructure, and customer feedback mechanisms, restaurants can elevate their service standards and differentiate themselves in a crowded market. Ultimately, a satisfied customer is notjust a patron for today but a loyal advocate for tomorrow.。
普通餐厅概述英文作文
普通餐厅概述英文作文英文:When it comes to ordinary restaurants, they are typically casual dining establishments that serve a variety of dishes at a reasonable price. These restaurants are often found in shopping centers, business districts, and neighborhoods, and they cater to a wide range of customers. The atmosphere in these restaurants is usually relaxed and informal, and the dress code is typically casual.One of the main advantages of ordinary restaurants is their affordability. They offer a good value for the money, and customers can enjoy a satisfying meal without breaking the bank. In addition, ordinary restaurants often have a diverse menu, which means that there is something for everyone. Whether you are in the mood for a salad, a sandwich, or a steak, you can find it at an ordinary restaurant.Another advantage of ordinary restaurants is their convenience. They are often located in busy areas, which makes them easy to access. Moreover, they usually have afast service, which means that you can get your foodquickly and be on your way. This is especially importantfor people who are on a tight schedule and do not have alot of time to spare.However, there are also some disadvantages to ordinary restaurants. For example, the quality of the food may notbe as high as in more upscale restaurants. In addition, the atmosphere may not be as cozy or romantic as in fine dining establishments. Nevertheless, ordinary restaurants are a great option for people who want a quick, affordable, and satisfying meal.中文:说到普通餐厅,它们通常是一种价格合理的休闲餐饮场所,提供各种各样的菜肴。
餐饮业专业英语
餐饮业专业英语Manager餐厅经理Job Description工作描述PLACE OF WORK: RESTAURANT工作地点餐厅JOB OVERVIEW: Responsible for the management of all aspects of the restaurant functions,工作概述: in accordance with restaurant standards. Directs implements and maintains a service and management philosophy which serves as a guide to respective staff.有责任按照餐厅标准向管理层报告餐厅所有事宜,指导实施并保持管理层的经营理念。
REPORTS TO: Management报告对象:管理层KEY RELATIONSHIPS: Internal: Restaurant Staff, Bar Staff, Stewarding/Kitchen Staff主要工作关系: /Catering/Storeroom.内部:餐厅、酒吧、保洁、厨房、外卖库房等各部门员工。
External: Restaurant guests, other staff of the building and suppliers.外部:餐厅客人,大厦其他工作人员及供应商。
STANDARDSPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills工作标准说明: and/or abilities to perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.对此职位所有要求仅代表基础的知识,技巧,和/或能力,要成功完成此项工作,需要发挥自己的能力或才干,才能熟练胜任每个工作。
餐馆售后服务英语作文
餐馆售后服务英语作文英文回答:Restaurant customer service, when performed to a high standard, can significantly enhance a dining experience and build strong customer relationships. Here are some of the key elements that contribute to excellent restaurant customer service:1. Welcome and greeting: A warm and inviting greeting sets the tone for a positive用餐interaction. Greet customers promptly and with a genuine smile, establishing a personal connection from the outset.2. Attentive service: Throughout the meal, staff should be attentive and responsive to customers' needs without being intrusive. Regularly check on tables, refill drinks, and address any requests or concerns efficiently.3. Product knowledge: Servers should be knowledgeableabout the menu and able to provide detailed information about dishes, ingredients, and preparation methods. This enables them to make informed recommendations and cater to specific dietary needs or preferences.4. Personalized service: Tailor the service to each customer's individual needs and preferences. Remember details such as regular orders, table preferences, or special occasions to make guests feel valued and appreciated.5. Problem-solving skills: Inevitably, there may be occasional hiccups or complaints. Excellent customer service involves handling these situations gracefully and effectively. Listen attentively to concerns, apologize sincerely for any inconvenience, and take appropriate action to resolve the issue promptly and satisfactorily.6. Positive and proactive attitude: A positive and proactive attitude from staff can significantly enhance the dining experience. Smile, show genuine care, and be proactive in offering assistance or recommendations to makeguests feel welcome and comfortable.7. Feedback collection: Regularly collect customer feedback to identify areas for improvement. Use surveys, comment cards, or online reviews to gather insights and address any concerns or unmet expectations.中文回答:餐厅售后服务的关键要素。
饭店英语作文模板初一
饭店英语作文模板初一英文回答:How to Write an Excellent Restaurant Review Essay。
Introduction。
Begin your essay with a captivating sentence that grabs the reader's attention. Introduce the restaurant by nameand location, providing a brief overview of its ambianceand cuisine.Body Paragraph 1: Food。
Describe the dishes you ordered in detail, using descriptive language to evoke the flavors, textures, and aromas. Discuss the presentation and creativity of the chef. Use food-related vocabulary to enhance your descriptions.Body Paragraph 2: Service。
Comment on the quality of the service you received. Assess the staff's attentiveness, friendliness, and knowledge of the menu. Describe any notable interactions with the server or other staff members.Body Paragraph 3: Ambiance。
Describe the atmosphere of the restaurant. Discuss the decor, lighting, and overall vibe. Evaluate how the ambiance contributed to your dining experience.Body Paragraph 4: Your Recommendations。
关于饭店的介绍英语作文
关于饭店的介绍英语作文下载温馨提示:该文档是我店铺精心编制而成,希望大家下载以后,能够帮助大家解决实际的问题。
文档下载后可定制随意修改,请根据实际需要进行相应的调整和使用,谢谢!并且,本店铺为大家提供各种各样类型的实用资料,如教育随笔、日记赏析、句子摘抄、古诗大全、经典美文、话题作文、工作总结、词语解析、文案摘录、其他资料等等,如想了解不同资料格式和写法,敬请关注!Download tips: This document is carefully compiled by theeditor. I hope that after you download them,they can help yousolve practical problems. The document can be customized andmodified after downloading,please adjust and use it according toactual needs, thank you!In addition, our shop provides you with various types ofpractical materials,such as educational essays, diaryappreciation,sentence excerpts,ancient poems,classic articles,topic composition,work summary,word parsing,copyexcerpts,other materials and so on,want to know different data formats andwriting methods,please pay attention!When it comes to restaurants, there is a wide variety to choose from. Some are small and cozy, while others are large and extravagant. The atmosphere in each restaurant is unique, creating a different experience for diners.In terms of cuisine, restaurants offer a range of options. From traditional Chinese dishes to exotic Thai flavors, there is something for everyone. The chefs in these restaurants are skilled and passionate about their craft, ensuring that each dish is prepared with care and attention to detail.One aspect that sets restaurants apart is their decor. Some restaurants have a modern and sleek design, with minimalist furniture and clean lines. Others have a more rustic feel, with wooden tables and dim lighting. The decor adds to the overall ambiance of the restaurant, making it a memorable dining experience.Service is another important factor in a restaurant. Attentive waitstaff make diners feel welcome and ensure that their needs are met. Whether it's refilling drinks or answering questions about the menu, good service can make or break a dining experience.In addition to the dining area, many restaurants also offer private rooms for special occasions. These rooms provide a more intimate setting for gatherings and celebrations. Whether it's a birthday party or a business meeting, these private rooms offer a comfortable and exclusive space for guests.Another feature that some restaurants offer is live entertainment. From live bands to solo musicians, these performances add an extra element of excitement to the dining experience. Guests can enjoy their meal while being entertained by talented performers.Lastly, many restaurants also have a bar area where guests can enjoy a variety of drinks. From classic cocktails to craft beers, the bar menu offers a wideselection for patrons to choose from. It's a great place to unwind and socialize with friends after a long day.In conclusion, restaurants offer a diverse range of experiences for diners. From the cuisine to the decor, each restaurant has its own unique characteristics. Whetheryou're looking for a romantic dinner or a fun night out with friends, there is a restaurant to suit every occasion. So go ahead, explore the culinary world and discover your new favorite restaurant.。
酒店餐厅英文介绍范文
酒店餐厅英文介绍范文英语作文:restaurantHello everyone,I'm very happy to be here to tell you something about my favourite restaurant.As is known to us all that eating is the eternal theme for human beings because without food no one will survive.Not everyone is lucky enough to have a mother who is skillful of cooking delicious foods.Then dining in a restaurant is yet another choice for those people to enjoy nice foods.I am very sorry to say that my mother can not cook very well,so whenever festivals come,my family will dine out.It gives me pretty good chances to taste the foods in different places.My favourite one is the restaurant next to my home which is called Jinhong Restaurant.I like to eat there not only because the foods are the best one can dream of,but also because the whole place is very clean and gives you a very good mood for eating.The service there is extremely warm amd the waitresses and waitors are very patient and earnest.The foods that the restaurant serves covers a very wide range and makes it sure that all the ingredients are fresh enough.I like that restaurant and recommand all of you to take achance whenever it is possible.Because I'm sure that it won't leave you regreted.盼望我的回答能够对您有所关心英语作文引见饭店My restaurant is called…We have the excellent cooks to provide you with extremely delicious food.Our style is Chinese food.We also have the outstanding service.We graruntee you will enjoy your meal very much in our restaurant.Customers who come on Tuesday will have the half price. Welcome to our restaurant!英语作文引见饭店My restaurant is called…We have the excellent cooks to provide you with extremely delicious food.Our style is Chinese food. We also have the outstanding service.We graruntee you will enjoy your meal very much in our restaurant.Customers who come on Tuesday will have the half price. Welcome to our restaurant!。
介绍餐厅的英语作文
When introducing a restaurant in an English essay,its important to consider various aspects such as the ambiance,the cuisine,the service,and the overall dining experience. Heres a detailed composition that you can use as a guide:Title:A Culinary Journey at the Gourmet HavenNestled in the heart of the city,the Gourmet Haven offers an unforgettable dining experience that transcends the ordinary.From the moment you step through its doors,you are transported to a world of culinary delights and warm hospitality.Ambiance and Setting:The restaurants interior is a harmonious blend of modern elegance and traditional charm. Soft,ambient lighting creates a cozy atmosphere,while the tasteful artwork adorns the walls,adding a touch of sophistication.The seating arrangement is thoughtfully designed to provide both intimacy for couples and space for larger gatherings.Cuisine:The Gourmet Haven prides itself on its diverse menu,which caters to a variety of palates. The chefs,with their passion for innovation,present a fusion of traditional and contemporary dishes.Each dish is a masterpiece,crafted with the freshest ingredients and prepared with meticulous attention to detail.The restaurant is particularly renowned for its seafood,which is flown in daily to ensure its freshness.Signature Dishes:Among the many standout dishes,the panseared scallops with a citrus beurre blanc and the slowcooked lamb shank with a rich red wine reduction are musttries.For vegetarians, the wild mushroom risotto is a delightful option,offering a hearty and flavorful alternative.Wine and Beverages:The beverage selection at the Gourmet Haven is as impressive as its food offerings.With an extensive wine list that includes both local and international labels,there is a perfect pairing for every dish.The bar also offers a selection of handcrafted cocktails,made with fresh ingredients and a creative twist.Service:The staff at the Gourmet Haven are attentive and knowledgeable,ensuring that every guest feels well cared for.They are wellversed in the menu and can providerecommendations based on your preferences,making your dining experience even more enjoyable.Special Occasions:Whether its a romantic dinner for two,a family celebration,or a business lunch,the Gourmet Haven is an ideal choice.The restaurant offers private dining options for special occasions,complete with personalized menus and dedicated service. Conclusion:A visit to the Gourmet Haven is more than just a meal its an experience that engages all the senses.The combination of exquisite food,a welcoming atmosphere,and exceptional service makes it a destination worth returning to time and again.This composition provides a comprehensive overview of the restaurant,highlighting its unique features and what makes it stand out.Adjust the details to fit the specific restaurant you are writing about,ensuring that the content is accurate and engaging.。
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Fast Casual Dining
Is a type of restaurant that does not offer full table service but promises a higher quality of food and atmosphere than a Fast Food Restaurant.
RESTAURANT CONCEPTS
The main concept of a restaurant is main product line of the menu. For example; Vietnamese Food, Pizza, Hamburgers, Coffee Shop Restaurants are generally classified into 3 groups 1. Quick Service- Low Price, Fast Food 2. Medium Scale- Medium Price, Casual Dining 3. Upscale- High End price, great quality of food and full table service
Example: • My name is Ursula • I leet as they cook the best steaks in town • I would like to own a pub as I like the casual atmosphere, sports and friendly people.
Chapter 1
Restaurant Service Overview
Objectives….
By the end of this session today you will learn….
• 7 different types of Restaurant Concepts and their style of service • Identify what a Franchise is • What are the 3 main groups restaurants are generally classified under
Restaurant Fast Food Fast Casual Dining Cafes Pubs Service
Quick service, order from counter Burgers, Pizza, Fries Quick service, order from counter Better Quality of food than Fast Food Restaurants Casual service, well known for coffees and menu selection of sandwiches, soups, pastas and cakes Casual service, variety of beers, food menu.
What is the role of a Restaurant?
• • • • • • Prepare and Serve Good Food & Drinks Provide Friendly Service Create Good Atmosphere Health and Safety Honesty Good Value for Money
Pubs
A pub is short for “Public House” where people meet to drink and socialize. Pubs originated over hundreds of years ago from Europe especially the UK. Pubs serve many types of beers and food menus.
Casual Dining
Is a relaxed atmosphere with sit down table service, the customer is given a Food and Drinks Menu to order from. It is also known as “Family Style Dining” . It is one of the most popular style of Restaurants and can be any number of themes such as Italian, Mexican, Indian. Prices are reasonable and not too expensive.
Fast Food Restaurants
Are also known as Quick Service Restaurants and they are usually part of a restaurant chain or franchise operation
What is a Franchise?
Medium
Medium
$$
$$
Fine Dining
Upscale $$$
SPEAKING EXERCISE
Write down the answers to the following questions…..
1. What is your name? 2. What is your favorite restaurant you like to go to? 3. What type of Restaurant would you like to own and why?
?
Did you know that the first ever Restaurant was called a “Public Dining Room” and originated from France
Types of Restaurants…
• In groups of 4 list as many different types of Restaurants you can think of…. For Example • Indian • Coffee Shop
Buffet
Is a self service casual dining experience where the guest have a variety of foods to choose from, with no menu.
Fine Dining
Restaurants are described as upscale restaurant with an elegant atmosphere, high quality food and high end service. The staff are professional and well trained, food and wine expensive but worth the experience.
Café s
Cafés are restaurants that focus on Coffee with selection of Sandwiches & Cakes. Cafés are also popular for Breakfast and Lunch Menus. The term “Café” comes from France and means “Coffee”.
A Franchise is the right to use a brand name. A store, business, or restaurant can operate under the brand name license and sell the company’s goods.
Definition and Role of a Restaurant
Q. What is a Restaurant?
A. A restaurant is a place to that prepares food and drink to customers in return for money.
Scale Quick Quick Medium Medium
$
$ $
$$
$$
Casual Dining
Buffet
Casual sit down table service. Medium range prices.
Self Service, all you can eat, no menu Except for drinks Table service. High end quality of food and wines. Professional Staff.
ACTIVITIES
• Please refer to your handouts and complete Exercises 1,2 & 3. You may work in pairs. • On your own please complete exercises 4,5 & 6
Restaurant Service Overview