餐厅服务员英语完整版
餐厅服务员常用英语口语和翻译表达怎么说
餐厅服务员常用英语口语和翻译表达怎么说1. 问候顾客•Good morning/afternoon/evening, sir/madam. 早上/下午/晚上好，先生/女士。
•Welcome to our restaurant. 欢迎光临我们的餐厅。
•May I take your coat? 我可以帮您拿大衣吗？•Would you like to sit inside or outside? 您想坐在里面还是外面？2. 询问点餐•Would you like to see the menu? 您想看菜单吗？•What can I get for you today? 今天您想点些什么？•Are you ready to order? 您准备好点单了吗？•Can I recommend our chef’s special for you? 我可以推荐一下我们厨师的招牌菜给您吗？3. 服务饮料•Can I offer you something to drink? 我可以为您提供点饮料吗？•What would you like to drink? 您想喝什么？•Still or sparkling water? 还是汽水？•Would you like ice with that? 您需要加冰吗？4. 为客人服务•Here is your meal. 这是您的餐点。
•Enjoy your meal. 请慢用。
•Is everything to your satisfaction? 一切满意吗？•Can I get you anything else? 需要我再为您取些什么吗？5. 结账•Do you need the bill? 您需要账单吗？•How would you like to pay? 您打算怎么支付？•Here is your change. 这是您的找零。
•Thank you for dining with us. 谢谢您光顾！通过以上口语表达，餐厅服务员可以更有效地与客人沟通，提升顾客体验，让就餐过程更加愉快顺畅。
酒店岗位英语（中英文对照）
酒店岗位英语（中英⽂对照）酒店各部门⼯作岗位名称英语（中英⽂对照）总经理 General Manager驻店经理 Resident Manager财务部经理 Finance Manager采购经理 Purchasing Manager结帐经理 Cashier Manager信⽤审计经理 Credit Manager成本验货经理 Cost Manager仓储领班 Store Room Captain营业点结帐领班 F&B Cashier Captain总台结帐领班 F/O Cashier Captain审计员（⽇/夜审） Day/Night Auditor信⽤管理员 Credit Clerk应收款管理员 A/R Clerk出纳 General Cashier往来款结算员 Accounting Clerk收⼊费⽤结算员 Accounting Clerk成本核算员 Cost Clerk验货员 Receiving Clerk信息管理员 Information System Clerk⾷品采购员 Purchasing Clerk - F&B物资采购员 Purchasing Clerk – Material ⾷品保管员 Storeroom Keep - F&B 物资保管员 Storeroom Keep - Material餐厅收款员 F&B Cashier总台收款员 F/O Cashier⾏政部主任 Executive Director⽂员 Secretary⼈事培训经理 P&T Manager福利劳资员 Payroll Clerk员⼯事务长 Staff Purser车队队长 Driver Captain员⼯宿舍管理员 Dormitory Keeper员⼯餐厅勤杂⼯ Staff Restaurant Cleaner司机 Driver⼯程部经理 Engineering Manager运⾏经理 Operation Manager维修经理 Repairing Manager安消经理 Fire Control Supervisor运⾏领班 Operation Captain强弱电领班 Strong & Weak Captain维修领班 Repairing Captain空调⼯ Air-Conditioning Attendant 锅炉⼯ Boiler配电⼯ Electrician强弱电⼯ Strong & Weak Current Worker 机修⼯ Mechanician ⽊⼯ Carpenter万能⼯ Fitting-up Worker⽔⼯ Plumber仓管员 Storeroom Keeper安消部经理 Security Manager警卫领班 Security Captain门卫 Entrance Guard巡逻 Patrol Guard监控员 TV Monitoring Clerk客务部经理 Room Division Manager客房经理 House Keeping Manager公共区域经理 P / A Manager洗⾐经理 Laundry Manager⼤堂经理 Assistant Manager前厅经理 Front Office Manager市场拓展部经理 Sales Manager客房领班 House Keeping Captain园林领班 Gardens CaptainG R O Guest Relation Office前台领班 Front Office Captain礼宾领班 Concierge Captain策划兼美⼯ Mastermind & Art Designer销售代表 Sales Executive客房服务员 Room Attendant会议服务员 Meeting Attendant庭院清扫养护员 Garden Keeper公共洗⼿间保洁员 Toilet Attendant洗涤⼯ Washing Worker夜间清洁⼯ Night Sweeper⽇夜保洁员 Mobile Cleaner服装保管员 Uniform Keeper⼲湿洗⼯ Washer⼿烫⼯ Presser⼤烫⼯ Flat Work Ironer服务中⼼接线⽣ Room Center Coordinator接待员 Reception商务中⼼⽂员 Business Center Clerk商场营业员 Market Attendant迎宾门僮 Bell man机场代表 Air Representative⽂员兼仓管 Secretary & Storeroom Keeper康乐部经理 Recreation & Health Manager 娱乐经理 Recreation Manager 康体经理 Health Manager桑拿领班 Sauna CaptainKTV领班 Karaoke Captain桑拿服务员 Sauna AttendantKTV服务员 Karaoke Attendant⽹球服务员 Tennis Attendant棋牌服务员 Chess & Cards Attendant乒乓服务员 Table Tennis Attendant台球服务员 Billiards Attendant射箭服务员 Toxophily Attendant酒吧服务员 Bar Attendant美容服务员 Beauty Attendant餐饮部经理 Food & Beverage Manager中餐经理 Chinese Food Manager西餐经理 Western Food Manager⾏政总厨 Executive Chef冷菜房厨师长 Cold Food Chef西点厨师长 Western Food Chef加⼯间厨师长 Primary Processing Chef⾷街领班 Restaurant Captain宴会厅领班 Banquet Captain传菜间领班 Pass Food Captain西餐厅领班 Western Restaurant Captain 咖啡厅领班 Cafe Captain餐务组领班 Stewarding Captain服务员 Waiter / Waitress咖啡厅服务员 Cafe Waiter / Waitress花店员⼯ Flower Shop Attendant⼯艺品店员⼯ Handicrafts Shop Attendant 书店员⼯ Book Shop Attendant 吧员 Bar Attendant仓管员 Warehouseman洗碗⼯ Dishwasher花王 Adorn Cook烧腊厨师 Grill Cook冷菜厨师 Cold Food Cook切配厨师 Chopper炉灶厨师 Stove Cook打荷厨师 Kitchen Apprentice Cook上扎厨师 Braise Cook炖台厨师 Thumb Cook点⼼厨师 Pastry Cook切配 Chopper炉灶厨师 Stove Cook加⼯员 Processing酒店岗位英语（中英⽂对照）客房预定 room reservation客满 fully booked房间种类 types of rooms双⼈房 double room标准房 standard room双床房 twin room⾼级房 superior room豪华房 deluxe room商务房 executive room套房 suite普通套房 junior room⾼级套房 senior suite总统套房 Presidential suite朝南的房间 a room facing south公寓套房 studio room连通房 connecting room相邻房 adjoining room预定没有抵店 no show确认信 letter of confirmation服务费 service charge额外费⽤ extra charge班车 shuttle bus全价 full price折扣价 discounted price标准价 rack rate优惠价 special price免费 complimentary rate特⼤号床 king-size bed⼤号床 queen-size bed推迟 postpone空房 Vacancy/vacant room取消 cancel/cancellation更改 change预定 book/reserve⾃动门 automatic door登记⼊住 check in结帐 check out⼀件⾏李 a piece of baggage/luggage 背包 shoulder bag 纸箱 cardboard box⼿提箱 briefcase汽车⾏李相 luggage trunk安排好 settle down送⾏李 send up下来 get down事先 in advance为了⽅便客⼈ at one’s convenience 填写 fill out浅蓝⾊ pale blue深褐⾊ dark brown名牌 name tag夜床服务 turn – down service打扫房间 make up稍稍整理 tidy up正忙于 be busy with洗⾐项⽬ laundry items加快服务 express service稍稍迟些 a little late为您服务 at your service核对 check包间 private room菜单 menu套餐 set menu定满了 fully booked 租 rent计划表 schedule推举 recommend。
餐厅服务员点菜流程英语对话
餐厅服务员点菜流程英语对话Restaurant Dining Experience: A Conversation about Ordering Food.Waitress: Good evening, welcome to our restaurant. Have you decided on a table, or would you like me to assist you in finding one?Customer: Good evening. We're ready to be seated, thank you.Waitress: Perfect. Follow me, please, and I'll show you to a table. Would you prefer a table near the window or in a quieter corner?Customer: We'd prefer a quiet corner, if that's available.Waitress: Absolutely, we have a nice table in the corner waiting for you. Here we are. Would you like to seeour menus or should I bring them to you?Customer: We'll take a look at them first, thank you.Waitress: Sure, take your time. If you have any questions about any of the dishes, I'm happy to assist. Just let me know. In the meantime, can I get you anything to drink? We have a variety of teas, coffees, and soft drinks.Customer: I'll have a glass of lemonade, and my companion would like a cup of coffee, please.Waitress: Excellent choices. I'll bring those right over. In the meantime, feel free to browse the menu.[A few minutes later, the waitress returns with the drinks.]Waitress: Here are your drinks. Enjoy. If you're ready to order, I'm here to help.Customer: We're ready. I've decided on the grilled salmon with a side of mashed potatoes and green beans.Waitress: A great choice, our salmon is very popular. And for you, sir?Customer's Companion: I'll have the chicken parmesan with a side of garlic bread and a mixed salad.Waitress: Both excellent selections. Would you like to add any appetizers or desserts to your order?Customer: We're not sure about appetizers, but we'd like to consider desserts later.Waitress: Absolutely, we have a variety of delicious desserts. I'll bring the dessert menu later. Is there anything else you need at the moment?Customer: No, that's all for now. Thank you.Waitress: You're welcome. Your food will be readyshortly. If you need anything else, don't hesitate to ask. Enjoy your meal.[Some time later, the waitress returns with the main courses.]Waitress: Here is your grilled salmon, sir, and your chicken parmesan, ma'am. I hope everything is to your satisfaction.Customer: It looks great, thank you.Customer's Companion: This looks delicious. Thank you.Waitress: You're welcome. Enjoy your meal. I'll be nearby if you need anything.[The customers begin to eat their meals.]Waitress: [Returning later] How is everything? I hope everything is to your liking.Customer: It's all delicious. Thank you.Customer's Companion: Agreed, the food is wonderful.Waitress: I'm glad to hear that. Would you like to consider dessert now?Customer: Yes, please. I'd like the chocolate mousse.Customer's Companion: I'll have the cheesecake, please.Waitress: Excellent choices. I'll bring those right over.[The waitress returns with the desserts.]Waitress: Here are your desserts. Enjoy the sweet ending to your meal.Customer: This looks amazing. Thank you.Customer's Companion: This cheesecake is delicious.Thank you.Waitress: You're welcome. If there's anything else you need, please don't hesitate to ask. I'll be nearby.[After the customers finish their desserts.]Customer: This was a wonderful meal. Thank you for your service.Customer's Companion: Agreed, everything was perfect.Waitress: I'm glad you enjoyed it. It was my pleasure serving you. Would you like the bill, or are you still enjoying your time here?Customer: We're ready for the bill, thank you.Waitress: Sure, I'll bring that right over. While I'm gone, please feel free to relax and enjoy the ambiance.[The waitress returns with the bill.]Waitress: Here is your bill. Please take your time, there's no rush. If you have any questions or need anything else, please let me know.Customer: Thank you, we'll take a look at it.Customer's Companion: This looks correct. We'll be ready to pay in a moment.Waitress: Take your time. If you need any assistance with the payment, I'm here to help.[After the customers pay the bill.]Customer: Thank you for a wonderful meal. We'll definitely be back.Customer's Companion: Same here, the food and service were excellent.Waitress: Thank you for your kind words. We lookforward to seeing you again. Have a great evening!Customer & Customer's Companion: You too, thank you. Goodbye.Waitress: Goodbye, take care.。
饭店服务实用英语
《饭店服务实用英语》PartⅠFront Office Service前厅服务•Unit1Room Reservation房间预订Key Words（重点词汇）Receptionist接待员Reserve预订Apartment公寓房间room rate房间价格convenient方便的book预订guarantee担保，保证requirement要求operator话务员Take message替……留言Leave message留言Outside line外线Dial tone拨号音Country code国家代码Areas code电话区号IDD(International Direct Dial)长途直拨电拨电话DDD(Domestic Direct Dial)国际长途直拨电话information office问讯处reception office接待室hotel register旅客登记簿registration form登记表manager经理attendant服务员office clerk值班服务员waiter（餐厅）服务员waitress（餐厅）女服务员under your name以您的名义，在您的名下Useful Expressions（实用表达）Offering Help1)What can I help you,please?2)May I help you,please?3)Is there something I can do for you,sir/Madam?Reservation requirements1)Are there any rooms available?2)I want/would like to reserve a single room with bath and a fine view.3)I want/would like to reverse a room for one night.4)I want/would like to reserve a room from5th April to9th April.Giving Information about Rooms and Room Rates1)We have many types of rooms,such as…2)What kind of room do you want to reserve?3)What rate do you prefer?4)We can give/offer you30%off/30%discount at weekends.5)We will give/offer you20%off/20%discount for the group reservation.Accepting a Reservation1)For how long will you stay in our hotel?/How long will you be staying in our hotel?2)We still have rooms available which meet your requirements.3)In whose name will you reserve?4)I will confirm your reservation information.5)We look forward to your arrival/coming/seeing you soon.6)We are expecting your arrival.Refusing a reservation1)I am sorry.No rooms are available.2)Sorry,Miss Clinton.All the standard rooms have been fully booked on the day you planned to come.3)I am sorry.All the standard rooms have been fully booked.What about suite rooms?Revising a Reservation1)Sorry,due to…,I have to cancel the reservation made in your hotel.2)I want/would like to revise/change my reservation information.3)How would you like to revise/change it?4)I want/would like to change the reservation date?Room types（房型）单人间：Single Room双人间：Double Room大床间：King Size&Queen Size Room标准间：Standard Room标准间单人住：TSU(Twin for Sole Use)三人间：Triple Room四人间：Quad Room套间：Suite公寓：Apartment别墅：Villa按级别分：经济间Economic Room普通间Standard Room高级间Superior Room豪华间Deluxe Room商务标间Business Room行政标间Executive Room行政楼层Executive Floor不限房型Run of the House无烟标准间Non Smoking残疾人客房Handicapped Room带厨房客房Room with Kitchen相邻房Adjoining Room按朝向分:朝街房Front View Room背街房Rear View Room城景房City View Room园景房Garden View Room海景房Sea View Room湖景房Lake View RoomUnit2Check-in Service登记入住Key Words（重点词汇）•register['redŋistŋ]v.登记•passport['pɑ:spŋ:t]n.护照•pay[pei]v.支付•check[tŋek]n.支票•receipt[ri'si:t]n.收据•sign[sain]v.签•bellboy['belbŋi]n.行李员•luggage['lŋgidŋ]n.行李•brochure['brŋuŋŋ]n.小册子•deposit[di'pŋzit]n.定金•departure[di'pɑ:tŋŋ]n.出发Useful Expressions（实用表达）•Greeting guests and getting information about reservation•1)Good afternoon,sir.What can I do for you?•2)Do you have a reservation with our hotel?•3)In whose name was the reservation made?•4)Wait a moment,please.I’ll check our reservation record for you.•5)Your reservation was made by phone and it is guaranteed by credit card.•Registering guests1)May I have your passport to fill out the registration form for you?•2)Please sign your name here,sir/madam.•Advance information on payment•1)You need to pay a$1000deposit,sir/madam.•2)A$1000deposit is required to be paid in advance,sir/madam.•3)How would you like to pay(your deposit),sir/madam?In cash,bycredit card,or by check?•4)Your check is unlimited,please sign your name here,write down the name of your company and the phone number of the finance department in your company.•5)Please keep your receipt for the check-out,sir/madam.Useful Expressions（实用表达）•Giving guests key cards to rooms•1)Your key card and breakfast vouchers are all in this envelope,your room is0302.•2)The breakfast time is from6:30a.m to10:00a.m.•3)Our bellboy will help you with your luggage and show you to your room.•Wishes•1)Hope you’ll enjoy your stay with us.•2)Wish you a wonderful time here.Unit3Other Services Regarding Reception Desk其它有关前台服务•Main Points（知识要点）•※Procedures of extending the stay for a guest•延住服务程序•※Procedures of changing the room for a guest•换房服务程序•※Procedures of receiving visitors•接待访客服务程序Key Words（重点词汇）•extend[iks'tend]v.延伸•extension[iks'tenŋŋn]n.延长•transfer[træns'fŋ:]v.转移•signature['signitŋŋ]n.签名•attendant[ŋ'tendŋnt]n.服务员Useful expressions（实用表达）•Extending the stay•1)There is some change in my plan.•2)I am wondering if I can extend the stay?•3)I need to stay here for three more days.•4)Please wait a minute,Mr.Green,I need to check the reservation records first.•5)Here are the extension form and deposit receipt.•6)You need to pay more as a deposit for extending your stay.•Changing the room1)There is something wrong with my bed,can I change to another room?2)Would you mind waiting for a minute,I’ll send someone there rightaway for a check for you.3)Would you mind transferring to a standard room on the5th floor?4)The room is similar to the one you are staying in.5)I’m sorry for the inconvenience caused for you.•Receiving visitors•1)They are expecting me in their rooms.•2)Would you please complete this visiting card?•3)Please show the visiting card to the floor attendant•4)Have fun with your friends.Unit4Concierge Service礼宾服务Main Points（知识要点）•※The way to welcome and bid farewell to guests•迎客和送客方式•※Service of delivering luggage for guests•为客人运送行李服务•※Showing guests to rooms•引领服务•※Introducing facilities and services available in the hotel•介绍酒店设施和服务Key Words（重点词汇）•doorman['dŋ:mŋn]n.门童•suitcase['sju:tkeis]n.手提箱•elevator['eliveitŋ]n.电梯•corridor['kŋridŋ:]n.走廊•carpet['kɑ:pit]n.地毯•rack[ræk]n.行李架•switch[switŋ]n.开关•ceiling['si:liŋ]n.天花板•lamp[læmp]n.台灯•wardrobe['wŋ:drŋub]n.衣柜•hanger['hæŋŋ]n.挂•laundry['lŋ:ndri]n.洗衣店，要洗的衣服•instruction[in'strŋkŋŋn]n.使用说明Useful Expressions（实用表达）•Greeting guests•1)Welcome to Friendship Hotel.•2)Do you have any luggage?•3)I’ll take care of your suitcases,•4)This way,please.The reception desk is right ahead/over there.•Helping guests with their luggage and showing the way1)Shall I help you with your luggage?2)How many pieces of luggage have you got/do you have？3)This way,please.We need to take the elevator to go to the3rd floor.•Introducing the room facilities and the hotel service1)Please allow me to show you the room,sir.2)Here is the light switch,and this is the remote control for TV/air-conditioning.3)This is the brochure about our hotel services4)Do you want me to demonstrate the way of using it,sir?•Bidding farewell1)Shall I arrange a taxi for you,sir?2)Here is your taxi,please get in.3)Have a nice trip.Unit5总机服务opetator•Main Points（知识要点）•※Procedures of wake-up calls•叫早服务程序•※Three ways of wake-up calls•三种叫早服务方式•※Answer inquiries about long distance calls•解答关于长途电话咨询服务•※The way to take massages for guests•留言服务Key Words（重点词汇）•operator['ŋpŋreitŋ]n.操作员，话务员•wake[weik]v.叫醒，醒来•useful['ju:sful]a.有用的•Singapore[,siŋgŋ'pŋ:]n.新加坡•assist[ŋ'sist]v.协助•response[ris'pŋns]n.反应，响应•ensure[in'ŋuŋ]v.保证，担保Useful expressions（实用表达）•Wake-up calls•1)At what time?•2)Please dial your new wake-up time.The computer will cancel the old time.•3)I’ll wake you up at6:30a.m.tomorrow morning by knocking on your door.•Phone call•1)To which country,please?•2)Would you like a pay call or a person-to-person call?•3)I’ll put you through.Please hold on.•4)May I have the area code and the phone number?•5)I’m afraid you got a wrong number.•6)Shall I connect you with the international operator?•Taking a message•1)I’m afraid there is no response.Can I take a message,please?Or you can call later.•2)I’ll pass your message to Mr.Green.3)Would you mind leaving your telephone number?Unit6Information Desk咨询台•Main Points（知识要点）•※The way to give directions•指路服务•※Provide shopping information•提供购物信息•※Answer inquiries about transportation•回答交通咨询Key Words（重点词汇）•appreciate[ŋ'pri:ŋieit]v.感激•hesitate['heziteit]v.犹豫，迟疑•post[pŋŋst]n.柱子•vase[vɑ:z]n.花瓶•jewelry['dŋu:ŋlri]n.珠宝•feature['fi:tŋŋ]n.特色•transportation[,trænspŋ:'teiŋŋn]n.运输，运输工具•consultation[,kŋnsŋl'teiŋŋn]n.咨询•maximum['mæksimŋm]a.最高的，最大极限的Useful Expressions（实用表达）•Giving directions1)How will you come here,madam?2)I’ll tell/show you the way to our hotel.3)I’ll tell/show you how to come here/get there.4)Drive straight along the road,turn left at the second traffic lights,you’ll see our hotel on the right.5)Go straight and then take the left turn at the next corner,you’ll see it just in front of you.•Shopping information•1)There are a great variety of goods there.•2)There are so many you can choose from.•Transportation information1)There are two buses going to the Great Wall every day.2)How long does it take to get to the Great Wall？3)It usually takes you two hours.4)Do you need us to book you tickets?Unit7Check out结帐服务•Main Points（知识要点）•※Procedures of helping guests with their foreign currency exchange •外币兑换服务程序•※Procedures of providing check-out service•退房服务程序•※Ways of bidding farewell•送别方式Key Words（重点词汇）•memo['memŋu]n.备忘录•save[seiv]v.保存•refund[ri:'fŋnd]v.偿还•handling['hændliŋ]n.处理•luggage handling.行李寄存Useful Expressions（实用表达）•Foreign Currency Exchange•1)Can I exchange foreign currency for RMB here?•2)What kind of currency have you got?•3)What’s the exchange rate today?•4)One hundred US dollars are equal to750yuan RMB at today's exchange rate.•5)How much would you like to exchange?•6)How would you like your money?•7)Please check them and keep the memo.8)What for?•Check-out•1)I'm leaving today,would like to check out now.2)Your name,room number and your key card,please?3)Did you consume any thing in your room?•4)We'll refund you$335,and here is the receipt.5)Would you like me to contact the Concierge to help you with your luggage?•6)Look forward to seeing you again.•7)Have a nice trip.•8)Fly safe.1.假设你是上海金茂酒店的预订员简｡接到了一位客户从大连打来的电话,他将一个人驾车来上海休闲旅游(leisure travel),要预订一间豪华单人间,并先用信用卡保证预订(credit card guaranteed reservation)｡请你和你的同学模拟对话中的角色,准备对话,然后在班上进行口头表演｡J:ŋRoom Reservation.Can I help you?S:ŋYes,I am calling from Dalian City.I will make a leisure travel to Shanghai next week.So I want to book a room at your hotel.J:ŋThat’s wonderful.What dates do you need the room?/For which date/For when,please? S:ŋFrom September9th.J:ŋhow long will you be staying?/For how many nights?S:ŋFor two nights.J:ŋHow many guests will there be in your party?S:ŋJust my wife and myself.J:ŋWhat type/kind of room would you prefer?A single or a double?S:ŋA single,please.J:ŋCould you hold the line,please.I’ll check the list…Thank you for waiting,sir.We have a single room at RMB150and another at RMB180.Which one would you prefer?S:ŋI’d like to take the RMB180.J:ŋMay I have a credit card to guarantee this booking/Do you wish to guarantee the room?S:ŋYes,I need to.J:ŋWill that be your credit card or will you pay in advance?S:ŋMy credit card,please.J:ŋMay I know the type of card and the number?S:ŋYes,it’s Visa.The card number is4635111033345566,expiration date is Dec.10th,2010. And my name is Stephen Nobel.J:ŋThanks.Mr.Nobel.Let me just confirm your booking.One single room from September9th to September,in name of Mr.Stephen Nobel.The rate for the room is RMB180 per night.This is a guaranteed to your Visa Card.Your credit number is4635111033345566. Am I correct?S:ŋYes,that’s correct.Thank you for your help.Goodbye.J:ŋGoodbye.We are always at your service.2.假如你是一家电器公司的经理,你们公司打算在12月22日在北京举办庆祝公司成立十周年的会议,会后打算下榻上海金茂酒店,先致电金茂酒店预订部,要求订50间标准双人房,10间豪华双人房,2间套房,时间从12月22日至25日,共4天｡请你和你的同学模拟对话中的角色,准备对话,然后在班上进行口头表演｡J:ŋGood morning.Reservations,Jane speaking.May I help you?S:Good morning.This is Stephen Nobel from Dalian Electrical Company.Our company is going to give an anniversary in Beijing on December22nd.Please reserve50standard double room,10deluxe double room,2suites.J:ŋFor when,please?S:ŋFour nights.From December22nd through December25th.J:ŋPlease hold the line one moment.I see your company has an arrangement with this hotel for all types of room.We will give you a discount at30%.S:ŋOK.That’ll be fine.J:ŋWhat time will you be arriving?S:ŋWe will arrive at2,00p.m.on December22nd.J:ŋOK.We will make a perfect arrangement for your company.S:ŋThank you very much.See you.J:ŋGoodbye.6.行李员杰克正在帮一位女顾客搬运行李,陪着她把行李拿到房间,并向她介绍客房内的设施｡请你和你的同学准备该对话,并在班上表演｡J:Excuse me,madam.I’m the bellman.Do you need any help?M:Yes.Can you show me where to deposit my valuable?J:Sure.This way,please.The cashier desk is just over there.(The cashier is helping the guest with the deposit of valuable.)M:Please keep the receipt.Now shall I escort you to your room with your baggage?J:Your room is on the fifth floor,isn’t it?M:Yes.that’s right.J:This way to the elevator,please.Let me take your suitcase.M:Good.It is facing a beautiful garden.J:Can I put the suitcase here,madam?M:Thank you.May I ask where the dining hall is?J:We have two dinning halls on the third floor and the ninth floor respectively.The former serves Chinese food,and the latter western-styled cooking.M:Good.Pretty convenient.Thank you for the information.J:You are welcome,sir.I hope you’ll enjoy your stay here.。
餐厅大堂吧员工岗位英语学习资料
员工岗位英语学习资料一、单词1、餐饮有关名词breakfast 早餐lunch 中餐afternoon tea 下午茶dinner 晚餐restaurant 餐厅western restaurant 西餐厅Chinese restaurant 中餐厅menu 菜单waitress 女服务员waiter 男服务员director 主任chef 厨师table 桌子seat 座位bowl 碗plate 碟chopsticks 筷子spoon 勺子knife & fork 刀叉toothpicks 牙签ashtray 烟灰缸tissue 纸巾2、dessert 甜品tea 茶wine 酒bread 面包hamburger 汉堡包butter 黄油sausage 香肠toast 吐司sandwich 三文治buffet 自助餐set meal 套餐cheese 奶酪cake 蛋糕rolls 小圆面包pudding 布丁soda 苏打水mineral water 矿泉水ice-cream 冰淇淋pizza 比萨soups 汤salad 色拉milk 牛奶milk shake 奶昔beef steak 牛扒well-done 全熟的medium well 七八成熟的medium-done 五成熟的medium rare 三四成熟的rare 一成熟的ham 火腿bacon 烟肉syrup 糖浆honey 蜂蜜jam 果酱coffee 咖啡black tea 红茶coconut juice 椰子汁beer 啤酒cocktail 鸡尾酒Whiskey 威士忌Brandy 白兰地orange juice 橙汁cigarette 香烟3、Fruit 水果apple 苹果orange 橘子pear 梨banana 香蕉grape 葡萄pineapple 菠萝strawberry 草莓peach 桃water melon 西瓜lemon 柠檬4、Condiment 调味品salt 盐oil 油sugar 糖soy sause 酱油ketchup 番茄酱black pepper 黑胡椒chilli sauce 辣椒酱二、短句一1、早上好（午安、晚安）Good morning.(afternoon/evening)2、您好！欢迎光临CLK咖啡酒廊！How are you?/ How do you do?Welcome to CLK bar&lounge!3、请跟我来，请这边走。
西餐服务员的英语培训
1、早上好〔午安、晚安〕Good morning.(afternoon evening)2、您好How are you? How do you do?3、再见，欢送下次再来！Good-bye! e again next time, you are Wele.4、慢走，感谢您的光临。
Mind your step and thank you for ing.5、请稍等。
Please wait a moment. Just a moment. Just a minute.6、请原谅。
Excuse me.7、对不起，让您久等了。
Sorry to have kept you waiting so long.8、请问您有几位？For how many?9、请跟我来，请这边走。
e with me, please. Follow me, please.10、请问您贵姓？May I have your fist name?11、请问您喝什么茶？What kinds of tea ？Would you like to drink?12 、请稍候，我们马上给您安排。
Just a moment, please. We will arrange, it for you right away.13、请问您有预订吗？Do you have a reservation?14、您看坐在这里可以吗？Would you mind sitting here?15、祝您旅途愉快！Have a pleasant journey!16、对不起，那边的桌子已给预订了。
I’m sorry that table is already reserved.17、不用谢，很乐意为您效劳。
Not at all, I’m glad to serve you.18、这是菜单，请问现在可以点菜了吗？Here is menu, Are you ready to order mow?19、您想吃中餐还是西餐。
餐厅服务员培训计划英语
餐厅服务员培训计划英语IntroductionA restaurant's success is not only determined by the quality of its food, but also by the level of service it provides to its customers. As the front-line representatives of the restaurant, waiters play a crucial role in ensuring that guests have an enjoyable dining experience. As such, it is essential to provide comprehensive training for restaurant waiters to equip them with the necessary skills and knowledge to excel in their role. This training program aims to do just that, by providing a structured and comprehensive curriculum to develop the capabilities of the restaurant's wait staff.ObjectivesThe primary objectives of this training program are:1. To provide participants with a thorough understanding of the restaurant's menu, including the ingredients used, cooking methods, and dietary requirements.2. To equip participants with excellent product knowledge and the ability to make informed recommendations to customers.3. To develop participants' interpersonal and communication skills in order to provide exceptional customer service.4. To educate participants on the importance of teamwork and cooperation in a fast-paced restaurant environment.5. To ensure that participants are well-versed in the restaurant's policies, standards, and procedures.Training ScheduleThe training program will be conducted over a period of four weeks, with sessions held three times a week. Each session will last for three hours, allowing for both theoretical and practical components to be covered. The training schedule is as follows:Week 1: Introduction to the RestaurantSession 1: Restaurant Overview and History- Introduction to the restaurant's concept, vision, and mission- Historical background and milestones of the restaurant- Understanding the restaurant's target market and positioningSession 2: Menu and Product Knowledge- Detailed examination of the entire menu, including the ingredients, cooking methods, and flavor profiles of each dish- Familiarization with the restaurant's wine list, cocktails, and other beverages- Training on dietary restrictions, allergies, and special requestsSession 3: Service Standards and Procedures- Overview of the restaurant's service standards and expectations- Introduction to the steps of service, including greeting, seating, taking orders, serving food, and handling payments- Understanding the reservation system and managing customer flowWeek 2: Customer Service ExcellenceSession 4: Interpersonal Skills and Communication- Training on the importance of effective communication in the restaurant industry- Developing active listening skills and the ability to empathize with customers- Role-playing exercises to practice different scenarios and customer interactions Session 5: Building Rapport with Customers- Understanding the significance of creating a positive dining experience for guests- Techniques for engaging customers in conversation and making recommendations- Dealing with difficult or demanding customers with tact and professionalismSession 6: Upselling and Cross-selling- Learning how to upsell featured dishes, specials, and promotions- Understanding the art of suggestive selling and the benefits to the restaurant- Role-playing exercises to practice upselling and cross-selling techniquesWeek 3: Operational ProficiencySession 7: Teamwork and Cooperation- Understanding the importance of teamwork in a restaurant environment- Training on how to effectively collaborate with kitchen staff, bartenders, and other team members- Developing a sense of collective responsibility and mutual supportSession 8: Handling Complaints and Feedback- Protocols for addressing customer complaints and resolving issues- Techniques for managing dissatisfied customers and turning negative experiences into positive outcomes- Learning how to seek and utilize feedback to improve service and performanceSession 9: Health, Safety, and Hygiene- Understanding the importance of food safety and hygiene in a restaurant setting- Training on proper handling of food, equipment, and utensils- Familiarization with emergency procedures and the restaurant's health and safety protocolsWeek 4: Final Assessment and EvaluationSession 10: Practical Assessment- Practical assessment of participants' product knowledge, customer service skills, and operational proficiency- Role-playing scenarios to simulate real-world restaurant situations- Feedback and evaluation from trainers and supervisorsSession 11: Review and Feedback- Review of participants' performance and progress throughout the training program- Opportunity for participants to provide feedback on the training and suggest improvements- Final evaluation and certification for successful completion of the programConclusionThis training program is designed to provide restaurant waiters with the knowledge, skills, and confidence to deliver exceptional customer service and contribute to the overall success of the restaurant. By equipping participants with a thorough understanding of the restaurant's menu, exemplary interpersonal and communication skills, and a strong foundation in operational efficiency, they will be well-prepared to create memorable dining experiences for guests. This not only enhances the reputation of the restaurant but also fosters customer loyalty and satisfaction, ultimately leading to the achievement of the restaurant's business goals.。
餐饮服务员常用英语口语
餐饮服务员常用英语口语IntroductionWorking as a server in the food and beverage industry requires good communication skills, especially when interacting with English-speaking customers. In this document, we will explore some common English phrases and expressions that are useful for food service professionals to effectively communicate with patrons.Greeting and Seating•Good [morning/afternoon/evening], welcome to [restaurant name].•How many in your party today?•Please follow me to your table.•Here are your menus. Can I get you started with some drinks?Taking Orders•Are you ready to order?•What can I get for you today?•How would you like your steak cooked?•Would you like any appetizers or desserts?Handling Complaints•I apologize for the inconvenience. Let me make it right for you.•Is there anything else I can get you or do for you?•I appreciate your feedback, and I will pass it on to the chef.•Thank you for bringing this to my attention.Offering Assistance•Can I help you with anything else?•Do you need more water or bread?•Would you like me to explain the menu items?•Is everything to your satisfaction?Check Presentation•Here is your bill. Whenever you’re ready.•Thank you for dining with us. Have a great day!•How was your meal today?•We hope to see you again soon!ConclusionEffective communication is essential in the food and beverage industry. By mastering these common English phrases and expressions, food service professionals can enhance the overall dining experience for their customers and build positive relationships. Practice using these phrases regularly to improve your English language skills and provide excellent customer service.。
最新整理西餐厅服务员英语大全.docx
最新整理西餐厅服务员英语大全餐厅常用英语一百句1、早上好（午安、晚安）Good morning.(afternoon evening)2、您好！How are you? How do you do?Wel e to golden city restaurant.3、再见，欢迎下次再来！Good-bye! e again next time, you are Wel e.4、慢走，感谢您的光临。
Mind your step and thank you for ing.5、请稍等。
Please wait a moment. Just a moment. Just a minute.6、请原谅。
Excuse me.7、对不起，让您久等了。
Sorry to have kept you waiting so long.8、请问您有几位？For how many?9、请跟我来，请这边走。
e with me, please. follow me, please.10、请问您贵姓？May I have your fist name?11、请问您喝什么茶？What kinds of tea would you like to drink?12 、请稍候，我们马上给您安排。
Just a moment, please. we will arrange, it for you right away.13、请问您有预订吗？Do you have a reservation?14、您看坐在这里可以吗？Would you mind sitting here?15、祝您旅途愉快！Have a pleasant journey!16、对不起，那边的桌子已给预订了。
I’m sorry that table is already reserved.17、不用谢，很乐意为您服务。
Not at all, I’m glad to serve you.18、这是菜单，请问现在可以点菜了吗？Here is menu, Are you ready to order mow?19、您想吃中餐还是西餐。
服务员英语
服务员英语先生/小姐，请问有预定吗?Have you made a reservation, sir/madam?Do you have reservations?请坐！Please take your seats.请您稍候，我马上为您安排。
Please wait for a moment. I’ll arrange for you at once.请先看一下菜单。
Here is the menu.请一直往前走。
Please walk along this road.请向左/右边转，您会看到***Please turn left/right and you will see ***我带您过去，请跟我来。
I’ll lead you there. Step this way, please.谢谢光临！欢迎您再次光临！再见！明天见！Thank you for coming. Welcome come again. See you./Goodbye. See you tomorrow.1．先生/女士/小姐，早上/中午/下午好。
Good morning/afternoon/evening, sir/madam.请问您喜欢喝哪种茶，我们备有红茶，绿茶，普洱，菊花茶。
What kind of teas would you like? We have brown tea, green tea, puer tea, jasmine tea先生/小姐，请用茶。
Here is your tea, sir/madam.我能为您点菜吗？May I take your order now?请问还需要些什么？What else would you like? / Is there anything else you need?您的菜上齐了，请慢用！Enjoy your dinner.先生/女士，这是您点的酒，请问是现在开吗？Here is your drink/wine/beer, sir/madam. May I open it for you now?对不起，打扰了，请原谅！Excuse me!我可以撤掉这个盘子吗？Can I take this dish/plate away?对不起，请再说一遍。
服务员常用英语完整版
服务员常用英语标准化管理处编码[BBX968T-XBB8968-NNJ668-MM9N]餐厅服务员常用英语：1 ① How many / How many are your party 你们几位2 ① Two for dinner , please . 两人用餐。
② Can I have a table for two 有一张两个人的桌子吗③ Could you please make arrangements for a dinner party of six 能为6个人安排就餐吗④I’d like to reserve a table for five . 我要预定一张5个人的桌子。
⑤ I have a table for four under the name of Johnson . 我以约翰逊的名字订了一张4人的桌子。
⑥ I would like a nonsmoking tablefor two . 我想在禁烟区要一张两人的桌子。
⑦ Excuse me , is that table vacant打扰了，请问这是空桌吗3 ① My friend will be along shortly . 我的朋友一会就到。
②I’m expecting someone . 我在等人。
4 ① Can I have the menu / Could you please give me the menu / Bring me the menu , please .5 ① Can / May I take your order now 现在可以点菜了吗② Are you ready to order now / Would you like to order now 您现在准备点菜了吗③ Would you like a drink before your meal / Would you like a drink tostart with④ Would you care for a drink before you order 点菜之前您要喝点什么吗⑤ Would you like anything to drink 您想喝点什么吗⑥ Do you need a few minutes ( to decide what you want ) 你是不是想再等几分钟（决定你要什么）6 ① Yes , ⑴I’d like to have / trysome …… 是的，我想尝尝……⑵I’ll try / have …… 是的，我想尝尝……②I’d like my steak rare / medium / well-done . 我想我的牛排五分/七分/全熟。
在餐馆当服务员英语作文
在餐馆当服务员英语作文英文回答：Working as a waiter in a restaurant can be both challenging and rewarding. As a waiter, I am responsiblefor providing excellent customer service and ensuring that guests have a pleasant dining experience.Firstly, I greet customers and show them to their tables. I always try to be friendly and welcoming, as it sets a positive tone for the rest of their visit. For example, I might say, "Good evening! Welcome to our restaurant. How many are in your party?" This helps to make the guests feel valued and appreciated.Next, I take their orders and answer any questions they may have about the menu. It is important to be knowledgeable about the dishes and ingredients, as customers often rely on my recommendations. For instance, if a customer asks for a suggestion for a vegetarian dish,I might say, "Our roasted vegetable pasta is a popular choice among our vegetarian guests. It's packed with fresh seasonal vegetables and tossed in a light garlic sauce." This not only helps the customer make an informed decision, but also showcases my expertise in the menu.Once the orders are placed, I ensure that the food is prepared promptly and accurately. I communicate with the kitchen staff to ensure smooth coordination and timely delivery of the dishes. It is crucial to pay attention to any special requests or dietary restrictions, so that the guests' needs are met. For example, if a customer asks for their steak to be cooked medium-rare, I would relay this information to the chef and ensure that the steak is prepared accordingly.During the meal, I regularly check on the guests to see if they need anything else. This includes refilling their drinks, clearing empty plates, and addressing any concerns they may have. It is important to be attentive and responsive to their needs, as it enhances their overall dining experience. For instance, if a guest asks for morewater, I would promptly refill their glass and ask if there is anything else I can assist with.Finally, when it comes time for the bill, I present itto the guests and process their payment. I ensure that the bill is accurate and that the guests are satisfied withtheir experience. It is important to handle the payment process efficiently and professionally, as it is the last impression the guests have of their dining experience. For example, I might say, "Here is your bill. Thank you for dining with us. Have a wonderful day!" This leaves apositive lasting impression and encourages the guests to return in the future.中文回答：在餐馆当服务员既具有挑战性又有回报。
餐厅服务员和顾客的英语对话范文
餐厅服务员和顾客的英语对话范文English Answer：Waiter: Welcome to our restaurant. May I take your order?Customer: Yes, I'd like to start with the Caesar salad.Waiter: And for your main course?Customer: I'll have the grilled salmon with roasted vegetables.Waiter: Would you like anything to drink with that?Customer: Yes, I'll have a glass of white wine.Waiter: Excellent choice. We have a Chardonnay that pairs well with the salmon.Customer: That sounds great.Waiter: Your food will be right out. Enjoy your meal! Customer: Thank you.Waiter: Can I get you anything else?Customer: No, I'm all set. Thanks.Waiter: Enjoy your meal.Customer: Thank you.中文回答：服务员，欢迎光临。
请问需要点餐吗？顾客，好的，我想先来一份凯撒沙拉。
服务员，主菜呢？顾客，我要一份烤三文鱼配烤蔬菜。
服务员，需要搭配饮品吗？顾客，是的，来一杯白葡萄酒。
服务员，好的选择。
我们有款霞多丽葡萄酒，与三文鱼搭配起来很不错。
顾客，听起来不错。
服务员，您的餐点马上就好。
请慢用！顾客，谢谢。
服务员，还有什么需要吗？顾客，不用了，谢谢。
餐厅服务员的英语作文
Growing up, I always had a fascination with the hustle and bustle of restaurants. The aroma of various dishes wafting through the air, the clinking of cutlery, and the lively chatter of patrons all contributed to an atmosphere that was both chaotic and harmonious. It was this allure that led me to take up a parttime job as a waiter during my high school years, an experience that not only broadened my understanding of the hospitality industry but also taught me invaluable life lessons.My first day on the job was a whirlwind of activity. I was assigned to a bustling section of the restaurant, and the manager quickly ran through the basics of serving etiquette and the menu. With a knot of nervousness in my stomach, I put on my uniform and apron, ready to dive into the world of restaurant service. The first challenge I faced was memorizing the extensive menu, which ranged from classic pasta dishes to exotic seafood platters. Each dish had its own unique ingredients and preparation methods, and I had to be able to describe them accurately to customers.As I navigated through the dining room, I realized that being a waiter was more than just taking orders and serving food. It was about creating an experience for the guests. I learned to read their needs, whether it was refilling their water glasses before they asked or suggesting a dish that might suit their dietary preferences. The art of attentiveness was crucial, and it required a keen eye and a genuine interest in the wellbeing of the guests.One of the most memorable experiences I had as a waiter was during a particularly busy Friday night. A large party had reserved a section of therestaurant for a birthday celebration. As the designated waiter for that section, I was responsible for ensuring that the evening went smoothly. From coordinating the arrival of appetizers and main courses to managing the flow of drinks, every detail had to be meticulously planned. The joy on the guests faces as they enjoyed their meal and the satisfaction of a wellexecuted service made the effort worthwhile.However, the job was not without its challenges. Dealing with difficult customers was a part of the job that tested my patience and communication skills. There were instances when a dish was not prepared to a customers liking, or when a table had to wait longer than expected for their order. In such situations, maintaining a calm demeanor and finding solutions to appease the customers was essential. It was a learning experience that taught me the importance of conflict resolution and effective communication.Working as a waiter also provided me with a unique perspective on teamwork. The kitchen staff, bartenders, and fellow waiters all played a crucial role in the smooth operation of the restaurant. I learned to appreciate the value of each team members contribution and the importance of clear communication to ensure that everyone was on the same page.The physical demands of the job were another aspect that I had to adapt to. Long hours on my feet, carrying heavy trays, and the constant need to be on the move were physically exhausting. However, it also instilled in me a sense of discipline and resilience, qualities that I believe are essential forsuccess in any field.In retrospect, my time as a waiter was more than just a parttime job it was an education in itself. It taught me about the intricacies of customer service, the importance of teamwork, and the value of hard work. The experiences I gained have shaped my approach to life, making me more patient, empathetic, and adaptable in various situations.In conclusion, being a waiter was an enriching experience that went beyond the walls of the restaurant. It was a journey of personal growth and learning that has left a lasting impact on my life. As I look back on those days, I am grateful for the opportunity to have been a part of the vibrant world of restaurant service, where every day was a new lesson and every interaction a chance to make a difference in someones dining experience.。
餐厅服务员和顾客的英语对话范文
餐厅服务员和顾客的英语对话范文English:Waiter: Good evening! Welcome to our restaurant. How many people are in your party?Customer: Good evening! There are four of us.Waiter: Great. Please follow me to your table. Can I start you off with some drinks?Customer: Yes, I'll have a glass of red wine, and the others would like water, please.Waiter: Sure thing. I'll be right back with your drinks and to take your food orders.Customer: Thank you.Waiter: Here are your drinks. Are you ready to order, or do you need a few more minutes?Customer: We're ready. We'll start with the calamari for appetizers and then for our entrees, I'll have the salmon, one person will have the steak, and the other two will have the pasta dishes.Waiter: Sounds delicious. I'll get that right in for you. Does anyone have any dietary restrictions or allergies I should be aware of? Customer: No, we're all good. Thank you.Waiter: Great. I'll get your order in and be back to check on you in a bit. Enjoy your meal!中文翻译:服务员:晚上好！欢迎来到我们的餐厅。
餐饮服务英语
餐饮服务英语一．基本用语1. Good morning (afternoon, evening), sir (madam).早上（下午、晚上）好，先生（夫人）。
2. How do you do? Glad to meet you.您好！（初次见面）很高兴见到您。
3. How are you? Fine, Thanks. And you?您好吗？很好，谢谢。
您好吗？4. Welcome to our hotel (restaurant, shop).欢迎到我们宾馆（餐厅、商店）来。
5. Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。
6. I hope you will enjoy your stay with us. I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。
（客人刚入店时）希望您在我们宾馆过得愉快。
（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。
（客人离店时）7. Have a good time! 祝您过得愉快！二．电话用语：8. **Hotel, front desk. Can I help you? 9. Sorry, I’ve dialed the wrong number.**饭店，前厅。
您找谁？对不起，我拨错号了。
10. May I speak to your front office manager? 11. Sorry, he is not in at the moment.能和你们前台经理说话吗？对不起，他现在不在。
12. Would you like to leave a message?您要留口信吗？13. Pardon. I beg your pardon.对不起，请再说一遍，好吗？对不起，请再说一遍，好吗？三．祝贺语：14. Congratulations! 15. Happy birthday! 16. Happy New Y ear!祝贺您！生日快乐！新年快乐！17. Merry Christmas! 18. Have a nice holiday! 19. Wish you every success!圣诞快乐！假日快乐！祝您成功！四．答谢和答应语:20. Thank you (very much). 21. Thank you for your advice (information, help)谢谢您（非常感谢）。
餐厅服务员英语对话
餐厅服务员英语对话在餐厅当服务员时，它们经常使用的英语口语对话是?下面是店铺给大家带来餐厅服务员口语英语对话，供大家参阅!餐厅服务员英语对话11. Sit down, please. Here is the menu.请坐，给您菜单，先生。
2. May I take your order, sir?您要点菜吗?3. What would you like to have, coffee or tea? 您要喝咖啡还是茶?4. Would you like to have any wine with your dinner? 您用餐时要喝点酒吗?5. Service hours are:(餐厅)供应时间是：7:00a.m.to 9:00a.m.for breakfast.早餐7点到9点。
11:30a.m.to1: 30p.m.for lunch.午餐11点半到1点半。
6:30p.m.to 8:30p.m.for dinner.晚餐6点半到8点半。
6. What kind of foods would you like to have? 您想吃什么菜?7. Here is a brochure of our hotel and tariff. 这是我们饭店的菜谱和价目表。
8. We'll give you a 10% discount.我们给您九折优惠。
9. We'll offer tour guides complimentary breakfast. 我们给陪同提供免费早餐。
10. Here is the bill. Please sign it.这是您的账单，请签字。
餐厅服务员英语对话21、您好，欢迎光临。
Good morning / afternoon / evening. Welcome to our coffee shop/café.2、请问您是否有餐券呢?Do you have breakfast coupon / ticket?3、请问您的房间号码是多少?May I have your room number, please?4、请问几位?How many persons / people, please?5、请问有预定吗?Do you have a reservation?6、请问喜欢哪个位置?Where do you prefer/ like to sit?7、我们已经为您安排了(靠窗的)座位。
餐饮服务英语(从迎宾到送客)
餐饮英语中餐厅英语预定1、Good morning/afternoon/evening.(The name of the restaurant and your name )MayI help you?h早上/下午/晚上好，某某餐厅，我能为您做些什么？2、How many guests are ing?请问共有多少人用餐？3、How many persons are there in your party,sir/madam?请问共有多少人用餐，先生/女士?4、What time would you like to arrive?请问你们几点种到？5、May I have your name,please?请问贵姓？6、Could you spell your name for me,please?请您拼读一下您的XX好吗？7、I am afraid we only serve lunch until 2:00 in the afternoon.恐怕我们餐厅午餐时间到下午两点。
8、May I take your telephone number,please?可以留下您的吗？9、Is there anything special you would like us to prepare?请问您有什么特殊要求需要我们做准备的?10、I am afraid that we only can guarantee the table before 8:00 in the evening .恐怕我们餐厅只能为您留桌到晚上20：00。
迎宾10、Good morning/afternoon/evening.Wel to our restaurant.早上（中午、晚上）好，欢迎光临。
11、May I help you ,sir/madam?我能为您做什么？先生/女士?12、Do you have a reservation ,sir/madam?请问您有预定吗，先生/女士?13、How many persons are there in your party?请问共有多少人来用餐?14、Please follow me.请跟我来，先生/女士15、This way please,sir/madam请这边走，先生/女士16、Please mind your step,sir/madam.请留意脚下，先生/女士17、I am sorry,sir/madam.We do not have a free table now.Would you like to have a drink in the bar(lounge)?We shall call you as soon as possible.对不起，先生/女士。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
餐厅服务员英语HEN system office room 【HEN16H-HENS2AHENS8Q8-HENH1688】English Training ManualFOOD&BEVERAGEEnglish for Waiter/Waitress 餐厅服务员英语Useful Expressions 常用的表达方式：1.Good morning/afternoon/evening. Welcome to our restaurant.早上好/下午好/晚上好。
欢迎光临本餐厅。
2.This way, please. 请这边走。
3.How many in your party 请问几位4.5.How about the table near the window 靠窗的位子怎么样6.7.Here is the menu, sir/madam. Please take your time. 这是菜单，先生/小姐。
请慢慢看。
8.May I take your order, sir/madam? 可以点菜了吗？9.May I suggest to you a very nice dish… it’s delicious and worth atry.让我为您推荐一道菜，非常美味，值得一试。
10.Many guests like it very much. 许多客人都很喜欢。
11.I’m sorry, sir. I do apologize for giving you the wrong dish. Iwill change it immediately for you. 对不起，先生。
我上错了菜，非常抱歉。
马上为您换。
12.Thank you for telling us, sir. I assure you it won’t happen again.感谢您向我们提出，我保证今后再也不会发生了。
13.Would you like some wine with your meal 您用餐时要点酒吗14.15.Would you like the wine to be served, with the main dish or with thefirst course 您想在什么时候上酒，是上主菜的时候，还是上第一道菜是。
16.How would you like the steak, rare, medium or well done 您的牛排要几成熟三分、五分还是全熟。
17.18.How would you like the eggs, fried, poached, boiled or scrambled 您的鸡蛋要怎么做的煎的、溏心的、煮的还是炒的。
19.20.Would you care for a drink to start with 要不要先来杯饮料啊21.22.May I recommend today’s special 我来为您介绍一下今天的厨师推荐菜23.24.Enjoy your meal, sir/madam. 先生/小姐，请慢用。
25.Some more coffee, sir/ madam 先生/小姐，要加咖啡吗26.27.I’m afraid it is not in season, sir/madam28.恐怕这个还没上市呢，先生/小姐。
29.30.Here is your bill, sir/madam. 先生/小姐，您的账单。
31.May I know your room number, please 请问您的房间号是多少32.33.You can sign the bill, pay in cash or by credit card. 您可以选择签单、付现金或者刷卡。
34.Here is your change, sir/madam. 这是找您的钱，先生/小姐。
35.Totally RMB100 Yuan, sir/madam. 先生/小姐，总共是人民币100元。
36.I beg your pardon, sir/madam. 对不起，您能再说一遍吗？37.Thank you, sir/madam. Hope to see you again, goodbye. 谢谢您，先生/小姐。
希望您再次光临，再见。
Dialogue 1: A GUEST IS ORDERING AT COFFEE SHOPW = Waitress G = GuestW: Good morning, how are you, sir.G: Fine, thank you.W: This way, please, sir…Will this table be all right?English Training ManualFOOD&BEVERAGEG: Ok, thank you.W: Here is the menu, I’ll return in a few minutes to take your order. (after a moment)W: Are you ready to order, sir?G: Not yet. Please give me a few more minutes.W: Please take your time.G: …miss…I’d like to order an American breakfast.W: Certainly, sir. Which kind of juice would you like, sir?G: Prune.W: Would you like bacon, sausage or ham?G: Ham, please.W: And how would you like your eggs, sir?G: Two fried eggs, Sunnyside up.W: Certainly.G: Could I have croissants with my breakfast?W: Of course you can, sir.G: I would like to have my coffee now.W: Certainly, sir. So, that’s prune juice, two eggs – Sunnyside up, ham croissants and coffee.G: That’s right.W: Thank you, sir.对话一：一位客人在咖啡厅点餐服务生：先生，早上好。
客人：很好，谢谢。
服务生：请这边走，先生。
这张桌子好吗？客人：好的，谢谢你。
服务生：这是菜单，我过一会儿回来为您点菜。
（过了一会儿）服务生：先生，您现在点菜吗？客人：请再等几分钟。
服务生：您慢慢看。
客人：小姐，我要一份美式早餐。
服务生：好的，先生。
您要什么果汁呢？客人：杨梅汁。
服务生：您要培根、香肠还是火腿？客人：我要火腿。
服务生：先生，您的鸡蛋要怎么做？客人：两只煎蛋，一面要熟透。
服务生：是的。
客人：面包可以选法式羊角包吗？服务生：当然可以，先生。
客人：咖啡现在就上吧？服务生：好，先生。
我重复一下，您要的是杨梅汁、两只煎蛋——一面煎透的，法式羊角和咖啡。
客人：是的。
服务生：谢谢，先生。
Dialogue 2: CHINESE FOODW = Waiter G = GuestEnglish Training ManualFOOD&BEVERAGEG: Excuse me, I’d like to try some Chinese food. Can you tell me where I should go?W: We serve Chinese food here, sir. But I’m not sure which style you prefer.G: I have no idea about Chinese food.W: It’s divided into eight big cuisines, or say, eight styles, such as Cantonese Food, Sichuan food etc…G: How about Sichuan Food?W: Most Sichuan dishes are spicy and hot. And they taste different.G: Oh, really I like hot food. So what’s your recommendation for meW: I think Mapo tofu and shredded pork in chilli sauce are quite special. We have this dish. I suggest you try it.G: Thank you.W: My pleasure.对话二：中国菜客人：对不起，我想尝试一下中国菜，请问怎么走？服务生：我们这里就有中国菜。
但是我不知道您想要什么菜式？客人：我不太了解中国菜。
服务生：中国菜系分为八大类，比如，粤菜、川菜等等。
客人：川菜怎么样呢服务生：川菜以辣为主。
味道是截然不同的。
客人：哦，是吗我喜欢辣的。
那么您能推荐一下吗服务生：麻婆豆腐和鱼香肉丝很不错的。
我们这里有个这道菜，我建议您可以试一下。
客人：谢谢你。
服务生：很高兴为您服务。
Dialogue 3: OFFERING ROOM SERVICEW = Waiter G = GuestW: Good morning. This is Room Service Section. What can I do for you?G: Will you please send breakfast to my room?W: Certainly, sir. Can I have your room number please?G: Nine-o-two.W: What would you like to order, American breakfast or Continental breakfastG: Just an American breakfast, please.W: With coffee or tea, sir?G: Coffee, please.W: Orange juice or grapefruitG: Orange juice.W: How would you like the eggs done?G: Over easy.W: For just one person, sir?G: For two. How long will it take?W: About 15 minutes.G: Okay, thank you.(15 minutes later, a waiter delivers breakfast to Room 902. He knock the door first. )W: Room Service.G: Come in, please.W: Good morning, sir. I’ve brought your breakfast here.G: Oh, thank you.W: Here’s the breakfast you’ve ordered, sir.G: Ok. Just put it on the table, please.English Training ManualFOOD&BEVERAGEW: Yes, sir. Besides, I have brought you an English newspaper-China Daily – to read with your breakfast.G: That’s very nice of you.W: Don’t mention it. Would you like something more besides the American breakfast?G: No, thanks.W: Would you sign the bill, sir?W: Thank you, sir.对话3：客房服务服务生：早上好，这里是送餐服务，您需要点什么？客人：请问能送早餐到我的房间吗？服务生：当然可以，先生。