Unit 1航空服务英语
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航客舱服务实用英语Unit
Informative elements: The welcome message provides essential information about the flight, so as the flight number, destination, and estimated time of arrival It also includes information about medical services, in light entertainment options, and any announcements that will be made during the flight
Other service requirements
Customer relationships
The ability to establish and maintain positive relationships with passersby, being friendly and approachable while also being attentive to their needs and requests
02
Cabinet services
Order service
01
Ordering food and drinks
The ability to understand and communicate a variety of food
and drink orders from passersby, including special dietary
04
Introduction to Cabinet Entertainment
Facilities
民航客舱服务英语-unit 1-
10
Dialogue four weather condition
❖ What contents does the weather condition consist of?
❖ It will clear up in Macao today. The temperature rises to and drops to with breeze.
8
Listen to dialogue two flight information
❖ How about the distance from Hangzhou to Hong Kong?
❖ What contents does the flight ❖ Information consist of?
9
Dialogue three flight route
❖ What contents does the flight route consist of?
❖ We are bound for Sydney and the flight time is , the departure time is and the arrival time is .
❖ How about the special ❖ passengers?
12
Dialogue six assigns the task
❖ What contents does the assigning the task consist of?
❖ I will assign the task by seniority and qualifications for the coming flight.
This is
15
Dialogue four weather condition
❖ What contents does the weather condition consist of?
❖ It will clear up in Macao today. The temperature rises to and drops to with breeze.
8
Listen to dialogue two flight information
❖ How about the distance from Hangzhou to Hong Kong?
❖ What contents does the flight ❖ Information consist of?
9
Dialogue three flight route
❖ What contents does the flight route consist of?
❖ We are bound for Sydney and the flight time is , the departure time is and the arrival time is .
❖ How about the special ❖ passengers?
12
Dialogue six assigns the task
❖ What contents does the assigning the task consist of?
❖ I will assign the task by seniority and qualifications for the coming flight.
This is
15
《民航服务英语》最新版教学课件Unit1 Check-in at teh airport
添加相关标题文字
Task C
添加相关标题文字
Activity 2 Task B Related picture
Describe the picture with the words and expressions below .
Activity 2 (Task C)
1.托运行李 • 2. 免费行李限额 • 3.头等舱票 • 4.超重行李 • 5.一件行李 • 6.超重行李费 • 7.窗口位/过道位 • 8.传送带 • 9.放在称上 • 10.非吸烟区 • 11.网上值机 • 12. 行李牌 •
Thank you.
Annoucements
英 [ɪ'miːdɪətlɪ] 美 [ɪ'midɪətli] adv. 立即，立刻
Ladies and Gentlemen,
May I have your attention please? Passengers for flight _____ to ______who have not been checked in for this flight please goes to counter
.
Annoucements
Ladies and Gentlemen,
英 [ə'pɒlədʒaɪz] 美 [ə'pɑlədʒaɪz] vi. 道歉；辩解
英 [ɪnkən'viːnɪəns]
美
[,ɪnkən'vinɪəns]
n. 不便；麻烦
May I have your attention please?
We regret to announce that the boa CA_____from_____to______
民航服务英语 教学课件 ppt 作者 叶宁 43222 民航服务英语1
Sydney is the state capital of _________ and the most populous city in Australia. It is located on Australia’s __________ of the Tasman Sea. As of June 2010, the greater metropolitan area had a population of ________ people. Inhabitants of Sydney are called Sydneysiders.
I can： ◇talk about the procedures of booking air tickets. ◇change the date of the booked flight.
Knowledge Base Words and Phrases
book [bʊk] vt. 预订 flight [flaɪt] n. 飞行；班机 available [ə'veɪləbl]adj. 有效的;空闲的 red-eye flight ['red'aɪ flaɪt] 夜间航班 departure [dɪ'pɑːtʃə] n. 离开；出发 department [dɪ'pɑːtmənt] n. 部；系 cancel ['kæ nsl] vt. 取消；删去 arrival time [ə'raɪv(ə)l taɪm] 到达时间
民航服务英语
Unit 1 Ticket Service
Part III Announcements
Exercise Read the announcement and fill in the blanks with the given words.
民航客舱服务实用英语 Unit 1
The cabin crew discuss the flight information at the preflight briefing.
The cabin crew discuss the weather condition at the preflight briefing. The purser assigns the task for the coming flight.
பைடு நூலகம்
Key words
one
two
three
➢ briefing准备会 ➢ purser乘务长 ➢ preflight briefing航前
准备会 ➢ Boeing 777波音777 ➢ aircraft type机型 ➢ flight route飞行路线 ➢ estimated flight预计
飞行时间
查 ➢ procedure程序 ➢ Airbus340空客340
Sentence Patterns
May I introduce myself? My name is...
I want to/would like to introduce myself. Let me introduce myself.
the purser of today's flight.
Let's look at today's flight route.
We are bound for Sydney.
The temperature rises to 25℃ and drops to 12℃ with breeze.
We have 8 passengers checked in first class and 84 in economy class.
航空服务英语口语教程课件Unit 1
Dialog 1
(C = Clerk P = Passenger) C: Hello, China Southern Airlines. May I help you? P: Yes, I’d like to book a ticket from Guangzhou to Tokyo. C: Okay! When do you wish to fly? P: Next Friday, July 1st. What flights are available? C: Please hold for a moment. Let me check the flight schedule. (after a moment) C: Sorry for keeping you waiting. We have two flights to Tokyo, at 10:10 a.m. and 3:15 p.m. Both flights have seats available. P: What’s the arrival time of the morning flight? C: That’s Flight CZ385 and it arrives in Tokyo at 2:55 p.m. local time.
When do you want to fly? Will you be traveling at first class or economy class? Could you please tell me your name?
Would you like a one-way ticket or return ticket? I’ll repeat your reservation. I’ve reserved you one first class seat for May 5th, one way to San Francisco leaving Shanghai at 2 p.m. Could you please tell me your telephone number?
民航客舱服务实用英语 Unit 1教学提纲
民航客舱服务实用英语 Unit 1
Warm-up
1、What kinds of people are there in the picture? 2、What are they doing according to the picture? 3、What do they usually discuss at this meeting?
Байду номын сангаас
➢ arrival time抵达时间 ➢ cabin service客舱服务 ➢ passenger information乘
客信息 ➢ vegetarian素食者 ➢ first class头等舱 ➢ economy class经济舱 ➢ business class商务舱 ➢ initial flight首航
I'd lIke to introduce our new member. Let's begin our briefing. I'm the purser of today's flight.
Let's look at today's flight route. We are bound for Sydney. The temperature rises to 25℃ and drops to 12℃ with breeze. We have 8 passengers checked in first class and 84 in economy class. Cabin service in today's flight is drinks service with lunch service. I'll take business class with Fu; the others will be in economy class.
Warm-up
1、What kinds of people are there in the picture? 2、What are they doing according to the picture? 3、What do they usually discuss at this meeting?
Байду номын сангаас
➢ arrival time抵达时间 ➢ cabin service客舱服务 ➢ passenger information乘
客信息 ➢ vegetarian素食者 ➢ first class头等舱 ➢ economy class经济舱 ➢ business class商务舱 ➢ initial flight首航
I'd lIke to introduce our new member. Let's begin our briefing. I'm the purser of today's flight.
Let's look at today's flight route. We are bound for Sydney. The temperature rises to 25℃ and drops to 12℃ with breeze. We have 8 passengers checked in first class and 84 in economy class. Cabin service in today's flight is drinks service with lunch service. I'll take business class with Fu; the others will be in economy class.
Unit 航空服务英语
A: Yes. The new _t_e_rm__in_a_l__ _b_u_il_d_i_n_g_ has just been used since last May.
B: It’s very nice. A: Thanks. By the way, have you got any __c_h_e_c_k_e_d__ _b_a_g_g_a_g__e ? The baggage belt is on the first floor. B: Oh, yes. I got one. A: OK, this way, please. You may first take a seat at the lounge and give me your baggage check. I will __c_l_a_im__ the bag for you. B: Thank you, Annie. A: You are welcome. It’s my __p_le_a_s_u__re_.
Lesson 2 Meeting an VIP
Dialogue:
Task② Listen and try to complete the dialogue:
Meeting an VIP
A: Excuse me, are you Mr. Brown?
B: Yes, I am. A: I’m Annie. _W_e_l_c_o_m__e_ to Qingdao.
Lesson 3 Handling of VIPs for Departure
Words Study: Task① Listen and repeat the following words.
1. take a seat
v. 就座， 坐下
B: It’s very nice. A: Thanks. By the way, have you got any __c_h_e_c_k_e_d__ _b_a_g_g_a_g__e ? The baggage belt is on the first floor. B: Oh, yes. I got one. A: OK, this way, please. You may first take a seat at the lounge and give me your baggage check. I will __c_l_a_im__ the bag for you. B: Thank you, Annie. A: You are welcome. It’s my __p_le_a_s_u__re_.
Lesson 2 Meeting an VIP
Dialogue:
Task② Listen and try to complete the dialogue:
Meeting an VIP
A: Excuse me, are you Mr. Brown?
B: Yes, I am. A: I’m Annie. _W_e_l_c_o_m__e_ to Qingdao.
Lesson 3 Handling of VIPs for Departure
Words Study: Task① Listen and repeat the following words.
1. take a seat
v. 就座， 坐下
民航服务英语范文
民航服务英语范文Civil Aviation ServiceIntroduction:Airline Operations:Airport Services:Airports act as hubs for air transportation, offering a range of services and facilities to passengers and airlines. One of the most important airport services is ground handling, which includes baggage handling, aircraft refueling, cleaning, and catering services. These services ensure the smooth turnaround of aircraft, enabling airlines to maintain efficient flight schedules.Another integral aspect of airport services is airport security. With the constant threat of terrorism, strict security measures are implemented to ensure the safety of passengers, crew, and airport staff. These measures include screening passengers and their baggage, monitoring the airport premises, and implementing advanced security technologies.Air Traffic Control:The efficient and safe movement of aircraft in the sky is facilitated by air traffic control (ATC). ATC services are responsible for controlling the flow of air traffic, ensuringsafe separation between aircraft, and providing guidance to pilots during takeoff, landing, and flight. These services are crucial in preventing mid-air collisions and maintaining the overall safety of the aviation industry.Aircraft Maintenance:Importance of Civil Aviation Service:Civil Aviation Service plays a pivotal role in facilitating economic growth, trade, and tourism. It connects people and businesses across the globe, enabling them to reach their destinations quickly and efficiently. Moreover, it promotes cultural exchange and fosters international cooperation.The aviation industry also creates employment opportunities, both directly and indirectly. Airlines, airports, and aircraft manufacturers employ a vast workforce, contributing to economic development and prosperity. Additionally, civil aviation service supports various other sectors such as tourism, hospitality, and retail, further boosting economic growth.Conclusion:。
《民航服务英语口语教程》Unit1AnAirlineJob
__________ on the flight for that day? Of course, the price is _______. P: What’s the difference between first class and economy class? A: In first class the seat arrangement is __________. Your
World Airlines
Part Two :
Dialogue : Talking About an Airline Job
Useful Phrases Have one’s hands full Peak season Be up to one’s eyes Sounds incredible A means of
a day. Most of the passengers prefer to fly economy rather than go
first class.
Blank Fillings:
Use proper words and phrases to complete the following dialogues.
purser (in-flight manager)/ cabin attendants (airhost & airhostess / steward & stewardess)
Airline Personnel
Part One: Warming-up
Have you any experience of traveling by air? What do you know about the air travel? What sort of things will you prepare for it? Which do you prefer, traveling by air or by train/ship/bus?
World Airlines
Part Two :
Dialogue : Talking About an Airline Job
Useful Phrases Have one’s hands full Peak season Be up to one’s eyes Sounds incredible A means of
a day. Most of the passengers prefer to fly economy rather than go
first class.
Blank Fillings:
Use proper words and phrases to complete the following dialogues.
purser (in-flight manager)/ cabin attendants (airhost & airhostess / steward & stewardess)
Airline Personnel
Part One: Warming-up
Have you any experience of traveling by air? What do you know about the air travel? What sort of things will you prepare for it? Which do you prefer, traveling by air or by train/ship/bus?
民航客舱服务实用英语Unit
Dialogues
The cabin crew greet each other at the pflight briefing.
The cabin crew discuss the flight route at the preflight briefing.
The cabin crew discuss the passenger information at the preflight briefing.
I'd lIke to introduce our new member. Let's begin our briefing. I'm the purser of today's flight.
Let's look at today's flight route. We are bound for Sydney. The temperature rises to 25℃ and drops to 12℃ with breeze. We have 8 passengers checked in first class and 84 in economy class. Cabin service in today's flight is drinks service with lunch service. I'll take business class with Fu; the others will be in economy class.
➢ special passenger特殊乘客 ➢ VIP重要人士 ➢ announcement广播词 ➢ cabin check客舱检查 ➢ procedure程序 ➢ Airbus340空客340 ➢ aircraft飞机 ➢ pilot飞行员 ➢ flight deck驾驶舱
(完整版)民航服务英语口语教案unit1-1
重点难点
Teaching key points：
1.Some key words and expressions.
2.To know the pricing structure for air tickets.
Teaching difficult points：
1. Some key words and expressions.
3.To learn the change of reservations
4.To master ticketing and change of tickets
5.To learn how to deal with refunding the tickets booked and paying for the cancellation.
Ⅰ.Introduce the learning plan
Ⅱ.New words and phrases learning
Ⅲ.Exercise 2 & Exercise 3
IV.Dialogues
V.Summary
Ⅵ.Assignments
课堂总结
1.We have learnt the new words and terms in unit1；
Step4. T lets Ss read the words and phrases and correct the wrong pronunciation.(10mins)
IV.Dialogues(20mins)
Step1.Listen to the recording of the dialogues twice, then T asks Ss the main idea of the dialogues. (8mins)
Teaching key points：
1.Some key words and expressions.
2.To know the pricing structure for air tickets.
Teaching difficult points：
1. Some key words and expressions.
3.To learn the change of reservations
4.To master ticketing and change of tickets
5.To learn how to deal with refunding the tickets booked and paying for the cancellation.
Ⅰ.Introduce the learning plan
Ⅱ.New words and phrases learning
Ⅲ.Exercise 2 & Exercise 3
IV.Dialogues
V.Summary
Ⅵ.Assignments
课堂总结
1.We have learnt the new words and terms in unit1；
Step4. T lets Ss read the words and phrases and correct the wrong pronunciation.(10mins)
IV.Dialogues(20mins)
Step1.Listen to the recording of the dialogues twice, then T asks Ss the main idea of the dialogues. (8mins)
民航客舱服务实用英语-Unit-1Preflight Briefing
1.英译汉 ➢Briefing purser ➢preflight briefing ➢Boeing 777 ➢aircraft type ➢flight route ➢estimated flight ➢departure time
➢arrival time ➢cabin service ➢passenger
3
Questions
1.What contents does the flight route consist of? 2.We are bound for Sydney and the flight time is _____, the departure time is______ and the arrival time is______ .
2.汉译英 ➢准备会 ➢乘务长 ➢航前准备会 ➢波音777 ➢机型 ➢飞行路线 ➢预计飞行时
间 ➢出发时间
Self-check
➢抵达时间 ➢客舱服务 ➢乘客信息 ➢素食者 ➢头等舱 ➢经济舱 ➢商务舱 ➢首航
➢特殊乘客 ➢重要人士 ➢广播词 ➢客舱检查 ➢程序 ➢空客340 ➢飞机 ➢飞行员 ➢驾驶舱
Key words
one
two
three
➢ briefing准备会 ➢ purser乘务长 ➢ preflight briefing航前准备会 ➢ Boeing 777波音777 ➢ aircraft type机型 ➢ flight route飞行路线 ➢ estimated flight预计飞行时间 ➢ departure time出发时间
民航客舱服务实用英语
Unit 1 Preflight Briefing By Zeng Hong
01 Warm-up
民航服务英语听力教学课件u1
5. Thank you for calling. a. Thank you. b. That’s fine. c. Nice talking to you. d. Call back again.
7
Part B Listening Task
Unit 1
Flight Prices Directions: You are going to hear some statements about flight prices. After that some questions will be asked. Find the right answers as quickly as possible.
Unit 1
At a Travel Agency
1
Part A Micro-Listening
Unit 1
I.Directions: You’ll hear one word read from each group. Listen carefully and beside the word you hear.
5
Part A Micro-Listening
Unit 1
II. Directions: You are going to hear five sentences. Choose the answer which is the best response to the sentence you hear.
4. Is that seat taken? a. Please take a seat. b. I don’t think so. c. Why not? d. It’s very nice.
6
Part A Micro-Listening
Unit 1航空服务英语
1. Liu Ting Airport ____流_亭__机__场___________ 2. inquiry office ________问_讯__处__________ 3. due to _________归__因__于_________ 4. on schedule _________按_时______________ 5. take off _________起_飞_________ 6. land _______降__落_____________
3、_d_u_e__to______________
4、_b_e__s_c_h_e_d_u_le_d__to__d_o___
5
5、_t_a_k_e_o_f_f ____________ 2020/11/30
Lesson 1 Telephone Call for Information
Words Study:
10
2020/11/30
Lesson 2 Booking Tickets
Words Study:
Task④ Listen and fill in the missing words. 1、We are going to Beijing for a ___c_o_m_p_e_t_it_io_n____on the 10th of September. 2、I want to _____b_o_o_k_______ twenty tickets to Beijing. 3、Both flights have seats ____a_v_a_ila_b_l_e_____for September 10th. 4、I’d ____p_r_e_fe_r_______the morning one. 5、First class or ____e_c_o_n_o_m_y_____class? 6、Please be at the airport 2 hours before your flight time for __c_h_e_c_k_-i_n____.
3、_d_u_e__to______________
4、_b_e__s_c_h_e_d_u_le_d__to__d_o___
5
5、_t_a_k_e_o_f_f ____________ 2020/11/30
Lesson 1 Telephone Call for Information
Words Study:
10
2020/11/30
Lesson 2 Booking Tickets
Words Study:
Task④ Listen and fill in the missing words. 1、We are going to Beijing for a ___c_o_m_p_e_t_it_io_n____on the 10th of September. 2、I want to _____b_o_o_k_______ twenty tickets to Beijing. 3、Both flights have seats ____a_v_a_ila_b_l_e_____for September 10th. 4、I’d ____p_r_e_fe_r_______the morning one. 5、First class or ____e_c_o_n_o_m_y_____class? 6、Please be at the airport 2 hours before your flight time for __c_h_e_c_k_-i_n____.
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4. It is __s_c_h_e_d_u_le_d___ to arrive at 9:25 pm.
5. _D_u_e__to__th_e____ bad weather conditions, this flight will not
arrive _o_n__s_ch_e_d_u_l_e__.
4
2020/11/30
Lesson 1 Telephone Call for Information
Task③ Listen and write down the words you hear.
1、 _in_q_u_i_ry__o_ff_ic_e_________
2、_o_n__s_c_h_e_d_u_le_________
Task① Listen and repeat the following words.
1. airpo场
2. inquiry [in'kwaiəri] n. 打听、询问、调查、查问
3. inquiry office
n. 问讯处
4. schedule ['skedʒul] n. 时间表、一览表、计划 v. 安排、计划、预定
1. Liu Ting Airport ____流_亭__机__场___________ 2. inquiry office ________问_讯__处__________ 3. due to _________归__因__于_________ 4. on schedule _________按_时______________ 5. take off _________起_飞_________ 6. land _______降__落_____________
7 (This flight will be delayed f2o0r2t0w/1o1/3h0ours. That is to say, it will land at 11:25 pm.)
5. be scheduled to do v.（某人）预定（做）…
6. due [dju:]
n. 应得物 adj. 预定的、应付的、到期的
7. due to
v. 归因于
8. on schedule
prep. 按照预定（时间）
9. take off
v. 起飞
3
10. land
v. 降落
2020/11/30
Task④ Listen and fill in the missing words.
1. Is this the Qingdao Airport _In_q_u_i_ry__O_f_fi_ce_?_?
2. Who is _c_a_l_lin_g_______?
3. _A__n_y_th_in_g_____we can do for you, Mr. Denny?
Telephone Call for Information（电话问讯） A: Hello! B: Hello, is this the ______In_q_u_ir_y_O__ff_ic_e_?________? A: Yes, who is ___c_a_l_lin_g_________________? B: Denny _____c_a_l_lin_g_______________. A: ______A_n_y_t_h_in_g______we can do for you, Mr. Denny? B: Can you tell me the ____a_r_ri_v_a_l t_im__e____________of CZ3460 from Kunming? A: Certainly. It is ______s_c_h_e_d_u_le_d___________to arrive at 9:25 pm. However, _______d_u_e__to__th_e__________bad weather conditions, this flight will not arrive _____o_n__s_c_h_e_d_u_le__________.The flight has not yet ___ta_k_e_n__o_ff______from Kunming. Would you please _____c_a_ll_________again at 9:00 pm for ___fu_r_t_h_e_r ________information?
3、_d_u_e__to______________
4、_b_e__s_c_h_e_d_u_le_d__to__d_o___
5
5、_t_a_k_e_o_f_f ____________ 2020/11/30
Lesson 1 Telephone Call for Information
Words Study:
6
6. The flight has not yet __ta_k_e_n__o_ff____ from Kunming. 2020/11/30
Lesson 1 Telephone Call for Information
Dialogue:
Dialogue: Task 2 Listen to the tape and complete the dialogue.
Lesson 1 Telephone Call for Information
Words Study: Task② Please remember the new words as quickly as you can! Then write down the Chinese for each word.
Unit 1航空服务英语
Unit 1 Asking for Information and Buying Tickets
Lesson 1
Lesson 2
Lesson 3
Lesson 4
2
2020/11/30
Lesson 1 Telephone Call for Information
Words Study: