酒店前厅服务英语口语情景对话
酒店前台处理业务的英文对话
酒店前台处理业务的英文对话Receptionist: Good morning, how can I help you today?Guest: Hello, I have a reservation for a room under the name of Johnson.Receptionist: Let me check our system. Yes, I see your reservation here. May I see your ID and credit card, please?Guest: Of course. Here you go.Receptionist: Thank you. Everything seems to be in order. Would you like to add any additional services to your stay, such as breakfast or a spa treatment?Guest: I think I'll just stick with the room for now. What time is check-in?Receptionist: Check-in time is at 3:00 PM. If you'd like, we can store your luggage for you until then.Guest: That would be great, thank you. Can you also provide me with a map of the hotel and any information about nearby attractions?Receptionist: Certainly. Here is a map of the hotel, along with a list of recommended restaurants and sightseeing spots in the area.Guest: Thank you. Can you also arrange for a taxi to take me to the airport tomorrow morning?Receptionist: Of course. What time is your flight?Guest: My flight is at 8:00 AM, so I'll need the taxi at 6:00 AM.Receptionist: I'll have a taxi scheduled for you at 6:00 AM sharp. Is there anything else I can assist you with?Guest: That's all for now. Thank you for your help.Receptionist: You're welcome. Enjoy your stay with us.Later that day...Guest: Hello, I'd like to extend my stay for anadditional two nights.Receptionist: Certainly, let me check our availability. Yes, we have a room available for the next two nights. I'll go ahead and update your reservation.Guest: Great, thank you. Also, I noticed that the TV in my room isn't working properly.Receptionist: I apologize for the inconvenience. I'll send our maintenance staff to your room to take a look at it right away.Guest: Thank you. While you're at it, could you also have the mini-bar restocked?Receptionist: Of course. Is there anything specific you'd like to have in the mini-bar?Guest: Just some bottled water and a few snacks would be perfect.Receptionist: I'll make sure that's taken care of. Is there anything else I can assist you with?Guest: That's all, thank you.The next morning...Guest: Good morning, I'm checking out today.Receptionist: Good morning. I hope you enjoyed your stay with us. Let me just go over your bill. It looks like you've added some additional charges for the mini-bar and phone calls. Would you like to review the charges before making payment?Guest: Yes, please. Everything looks in order. Here is my credit card for payment.Receptionist: Thank you. I'll go ahead and process your payment. I hope you had a pleasant stay and we hope to see you again in the future.Guest: It was a great stay. Thank you for your hospitality. Goodbye.。
酒店常用英语口语
酒店常用英语口语目录一、酒店英语口语交际之前厅部 (1)二、酒店英语口语交际之客房部 (2)三、酒店英语口语交际之餐厅部 (5)四、酒店英语口语交际之卫生部 (6)五、酒店英语口语交际之娱乐部 (8)一、酒店英语口语交际之前厅部想象一下当你走进一家国际性酒店时，迎面来的是面带微笑的迎宾员工，这时你可以听到他们亲切的说：Welcome to our hotel !（欢迎光临本酒店！），这时你会不会感觉到进入酒店就像回到家一样的温馨。
走进酒店前厅，你一定最先看到前台工作人员的目光投向你，下面由我来教你如何进行一些如何入住酒店的简单对话吧。
(“W”表示：waiter服务员; “C”表示：customer 顾客)W:Good morning/Good afternoon/Good evening,May I help you ?(早上好/中午好/晚上好，请问有什么可以帮您的吗?)C :Well, I’d like to check in, please.（我想要入住酒店）W: All right. Do you have a reservation with us, sir?(先生，你在我们店里有预订吗？)C: Sorry, I didn’t book any room before. I would like to know which standard room do you have ？（不好意思，我之前没有预订。
我想知道你们这里哪种是我想要的标准间？）W: Wait a moment, please. We have triple room, standard double room, and standard single room. What kind of room do you need?（请稍等。
我们这里有大床房，标准两人间，和标准一人间，你想要哪种房间呢？）C：OK，I know now.I’d like to check in a standard double room.What’s the price for standard double room？(好的，我知道了，我想要住双人间，它的的价格是多少呢？)W：Oh，sir.The price for standard double room is 288 Yuan.All right. How many days are you planning to stay?(哦，先生。
酒店英语口语练习
酒店英语口语练习# 酒店英语口语练习## 1. 酒店前台接待情景模拟：作为前台接待，你需要用英语迎接客人并处理入住手续。
常用句型：- "Good morning, welcome to the Sunshine Hotel. How may I assist you today?"- "Do you have a reservation with us?"- "May I have your name, please?"- "We have a room available for you. Would you like a smoking or non-smoking room?"- "Here are your room keys and a map of the hotel facilities. Enjoy your stay!"## 2. 客房服务情景模拟：客人需要客房服务，例如额外的毛巾或房间清洁。
常用句型：- "Housekeeping, how can I help you?"- "Would you like us to freshen up your room?"- "We can provide extra towels if needed."- "I'll send someone up right away to assist you."## 3. 餐饮服务情景模拟：客人需要在酒店餐厅用餐。
常用句型：- "Good evening, would you like to dine in our restaurant?" - "Do you have any dietary restrictions?"- "Our special today is grilled salmon with a side of seasonal vegetables."- "May I take your order now?"## 4. 酒店设施咨询情景模拟：客人询问酒店的设施，如健身房、游泳池的开放时间。
酒店前厅服务英语口语情景对话
Dialogue AIndividual clients check in(散客入住)G=客人R:=接待员R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you?下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？G：Yes, I’d like to check-in .please.我要登记住宿。
R：Certainly, Madam. May I have you name, please?好的，小姐。
能告诉我您的姓名吗？G：I’m Christine.Nolan我叫克莉丝汀•诺兰R：Do you have a reservation, Ms. Nolan?诺兰小姐，请问您预定了房间吗？G：Yes, form today.是的，预定了。
从今晚开始。
R：OK, Ms .Nolan, please show me your passport.好的，诺兰小姐，麻烦您出示一下您的护照。
R：（双手接客人证件）R：（扫描客人证件后双手归还客人）R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right?请稍等，我查一下预定记录。
（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？G：Yes.是的R：Print out the registration form?打印住宿登记表。
酒店前台接待日常英语口语（Hotel_English）5篇
酒店前台接待日常英语口语（Hotel_English）5篇第一篇：酒店前台接待日常英语口语(Hotel_English)HotelEnglishMarch2012Part 1 Greetings问候1.Welcome to Shanxi World Trade Hotel.I’m..., what shouldI call you, please? 欢迎光临山西国贸大饭店。
我是...，请问我该怎么称呼你呢？2.Good morning/afternoon/evening, Sir/Madam.What can I do for you? 先生/女士，你好！请问我能为您做点什么？3.My name is..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.If you have any problems, please feel free to contact us.如果你有任何需要，请随时联系我们。
5.Have you make a reservation ?Have you booked the room?Are you the vip? 请问有预订吗？请问你是会员吗？6.What kind of room would you like ? 请问您需要什么类型的房间。
7.Sorry ,I don’t quite understand.对不起，我不是很明白。
8.I’m afraid we’ve fully booked f or that time.抱歉，我们那个时段已给订满了。
9.It’s the hot /peak/busy season ,you know ? 这是酒店业的旺季。
10.Excuse me ,How do spell it ,please ? 打扰一下，您能拼写一下您的名字吗？11.We can only keep your table /room till …我们能保留您的房间直到...12.Let me show you to your room ,this way please.让我带您到房间，这边请。
人教版口语交际在旅馆与前台交谈的对话
人教版口语交际在旅馆与前台交谈的对话旅馆前台：欢迎光临，有什么可以为您效劳的吗？(Welcome, how may I assist you?)旅客：您好，我是预订了一间标准双人房的李华。
(Hello, I'm Li Hua, who booked a standard double room.)前台：好的，麻烦您提供一下您的预订信息。
(Alright, could you please provide me with your booking information?)旅客：当然，我的预订号是AB123456。
(Sure, my booking number is AB123456.)前台：非常感谢，让我查一下.......是的，我们已经收到您的预订。
您的预订日期是从今晚开始，共住三个晚上，对吗？(Thank you very much, let me check......Yes, we have received your booking. The reservation starts from tonight and lasts for three nights, is that correct?)旅客：是的，一切都正确。
(Yes, that's correct. Everything is in order.)前台：很好，请您填写一下入住登记表格，这是您的房卡。
(Very well, please fill in the registration form, and here is your room key card.)旅客：谢谢！请问早餐是几点开始供应的？(Thank you! What time is breakfast served?)前台：早餐时间是每天早上7点到10点。
(Breakfast is served from 7 AM to 10 AM every day.)旅客：明白了，还有其他的服务设施可以提供吗？(Understood. Are there any additional facilities or services available?)前台：当然！我们酒店有免费的Wi-Fi覆盖，健身房和餐厅也是对住客开放的。
酒店英语对话场景案例
酒店英语对话场景案例Case 1: At the Reception Desk 前台接待员Guest: Hello, I have a reservation for a double room.前台接待员：早上好，我已经为您预订了一个双人间。
Guest: Can I check in now?客人：我现在可以办理入住手续吗？Receptionist: Yes, please fill out the registration form.前台接待员：是的，请填写登记表。
Guest: What is the check-out time?客人：退房时间是几点呢？Receptionist: You can check out until 12 noon.前台接待员：直到中午12点前退房。
Case 2: In the Restaurant 餐厅里Guest: Can you recommend some local dishes?客人：你能推荐一些当地菜肴吗？Waiter: Yes, the spicy noodles are very popular.服务员：是的，辣面条很受欢迎。
Guest: I'll try it. Could you also bring me some coffee?客人：我会试试。
你能给我带些咖啡吗？Waiter: Of course, coffee is our specialty.服务员：当然，咖啡是我们的特色。
Case 3: In the Room 在房间里Guest: The room is very comfortable.客人：这个房间很舒服。
Housekeeper: Yes, we have upgraded the mattresses recently.客房服务员：是的，我们最近升级了床垫。
Guest: ThankThe bathroom is also very clean. 客人：浴室也很干净。
酒店常用英语口语对话
酒店常用英语口语对话在酒店行业中，英语口语是必不可少的沟通工具。
以下是一些酒店常用的英语口语对话，帮助员工与国际客人进行有效沟通。
1. 欢迎客人- "Welcome to our hotel. How may I assist you today?"- "Thank you for choosing our hotel. We're glad to have you with us."2. 询问预订- "Do you have a reservation with us?"- "Could you please tell me your name and the date of your reservation?"3. 办理入住- "Here's your room key. Your room number is 305."- "Would you like help with your luggage?"4. 介绍酒店设施- "Our hotel has a fitness center, swimming pool, and a restaurant on-site."- "Breakfast is served from 7:00 AM to 10:00 AM in the dining room."5. 询问需求- "Is there anything else I can do for you?"- "Do you need any assistance with your stay?"6. 处理问题- "I'm sorry to hear that. Let me see how I can help."- "I'll make sure to address your concerns immediately."7. 推荐餐厅- "Our hotel restaurant offers a variety of international cuisines."- "There's a popular local restaurant just a short walk from here."8. 询问离店时间- "What time would you like to check out tomorrow?"- "Please remember to check out before 12:00 PM."9. 办理离店手续- "Thank you for staying with us. Have a safe trip home." - "Is there anything else we can do for you before you leave?"10. 感谢客人- "We hope you enjoyed your stay and look forward to seeing you again."- "Thank you for choosing our hotel. Your feedback is greatly appreciated."通过这些基本的英语口语对话，酒店员工可以更好地服务国际客人，确保他们有一个愉快的住宿体验。
酒店场景中英文对话
酒店场景中英文对话场景一：办理入住手续Receptionist: Good afternoon! Welcome to our hotel. How can I help you?前台: 下午好！欢迎来到我们酒店。
请问我能帮您什么？Guest: Hi, I have a reservation under the name Li Ming客人: 你好，我预订了一个房间，名字是李明。
Receptionist: Let me check. Yes, Mr. Li. I see your reservation here. Can I have your ID and credit card, please?前台: 让我查一下。
好的，李先生，我看到了您的预订。
请出示您的身份证和信用卡。
Guest: Sure, here they are.客人: 当然，给您。
Receptionist: Thank you. You’ve booked a deluxe room for three nights. Is that correct?前台: 谢谢。
您预订的是豪华房，住三晚，对吗？Guest: Yes, that’s correct.客人: 是的，没错。
Receptionist: Great. Here is your room key. You are in room 305 on the third floor.前台: 很好。
这是您的房卡。
您的房间在三楼的305号。
Guest: Thank you. What time is breakfast served?客人: 谢谢。
早餐几点开始供应？Receptionist: Breakfast is served from 7 AM to 10 AM in the dining areaon the second floor.前台: 早餐供应时间是早上7点到10点，在二楼的餐厅。
酒店前厅常用英语对话
酒店前厅常用英语对话1. Good morning (afternoon, evening), sir (madam).早上（下午、晚上）好，先生（夫人）。
2. How do you do? Glad to meet you.您好！（初次见面）很高兴见到您。
3. How are you? Fine, Thanks. And you?您好吗？很好，谢谢。
您好吗？4. Welcome to our hotel (restaurant, shop).欢迎到我们宾馆（餐厅、商店）来。
5. Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。
6. I hope you will enjoy your stay with us. I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。
（客人刚入店时）希望您在我们宾馆过得愉快。
（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。
（客人离店时）7. Have a good time!祝您过得愉快！电话用语：8. **Hotel, front desk. Can I help you?**饭店，前厅。
您找谁？9. Sorry, I’ve dialed the wrong number.对不起，我拨错号了。
10. May I speak to your front office manager?能和你们前台经理说话吗？11. Sorry, he is not in at the moment.对不起，他现在不在。
12. Would you like to leave a message?您要留口信吗？13. Pardon. I beg your pardon.对不起，请再说一遍，好吗？对不起，请再说一遍，好吗？祝贺语：14. Congratulations!祝贺您！15. Happy birthday!生日快乐！16. Happy New Year!新年快乐！17. Merry Christmas!圣诞快乐！18. Have a nice holiday!假日快乐！19. Wish you every success!祝您成功！答谢和答应语:20. Thank you (very much).谢谢您（非常感谢）。
餐厅前台对话带翻译英语
2. 中文：您想坐在室内还是室外？
英文：Do you prefer to sit indoors or outdoors?
3. 中文：对不起，这个位置已经有客人了，请您到别的地方去坐。
五、结账
1. 中文：这是您的账单，请您核对一下。
英文：Here is your bill, please check it.
2. 中文：请问您是用现金结账还是刷卡？
英文：Would you like to pay by cash or credit card?
3. 中文：谢谢光临，欢迎下次光临。
英文：Thank you for coming, we look forward to seeing you again.
2. 中文：您需要我帮您推荐一些招牌菜吗？
英文：Would you like me to recommend some signature dishes for you?
3. 中文：请问您喜欢吃辣的还是清淡的？
英文：Do you prefer spicy or mild flavors?
四、询问客人满意度
1. 中文：请问您的餐点如何？
英文：How is your meal?
2. 中文：请问您对我们的服务满意吗？
英文：Are you satisfied with our service?
3. 中文：请问您还需要别的帮助吗？
英文：Is there anything else I can 的常见情景和表达方式，希望能对餐厅员工提供一些帮助。提高前台服务的质量，不仅可以让客人感受到更好的用餐体验，还能为餐厅带来更多的回头客和口碑宣传。因此，餐厅员工在日常工作中应该多加练习，熟练掌握前台对话的表达方式，为客人提供更加周到细致的服务。
酒店常用英语口语前厅英语
酒店常用英语口语：前厅部用语（1） Have you a reservation？您预订过吗？（2） May I have your name and room number？您能告诉我您的名字与房间吗？（3） Here is your room key.给您房间钥匙。
（4） Please pay at the cashier's desk over there.请去那边帐台付款。
（5） Are these your baggage？ May I take them for you？这些是您的行吗？我来帮您拿，好吗？（6） I'm afraid our hotel is fully booked on that date.对不起，我们饭店那一天的客房全部订满了。
（7） Your room is confirmed for that day. We look forward to serving you.您要的那一日房间已经确认了。
我们期待着为您服务。
（8） I'll cancel Mr Bell's reservation from February 27th for three nights.我将取消BELL先生从2月27日开始3个晚上的预订。
（9） May I reconfirm your departure date？我可以再次确认您的离店日期吗？（10） I'm sorry， madam. We don't have any vacancy at the moment.对不起，小姐，我们现在没有空房间。
（12） How many pieces of luggage do you have？请问您有几件行？（13） Is there anything valuable or breakable in your bag？您包里有贵重或易碎物品吗？（14） You can get your money changed at the cashier's Desk..您可以去收款处兑换钱。
酒店前台英语对话
酒店前台英语对话1. 早上好/中午好/晚上好，先生/女士!Good morning/afternoon/everning,sir/madam!2. 请问您怎么称呼?May I have your name ,please?3. 您稍等一下。
Wait a moment,please.4. 先生/女士,您有预定吗?Sir/Madam,Do you have reservation?5. 请您让我看一下您的护照可以吗?May I have your passport?6. 您需要什么样的房间?What kinds of room would you like?7. 标准双人间还是大床?Standard twin bed room or standard king bed room?8. 大床的价格是850元/晚A king bed room is 850 Yuan per night.9. 请问您要住多久?How long will you be staying here?10. 您需要无烟房吗?Do you need non--smoking room?11. 请您填一下这张登记表好吗?Could you fill in this form,please?12. 请您签一下名，好吗?Could you sign your name,please?13. 谢谢，先生/女士。
Thank you,sir/madam.14. 请问您是用现金还是信用卡?How would you like to pay,in cash or by credit card?15. 您是否有贵重物品存放?Do you have any valuable deposit to keep here?16. 这是您的早餐券，早餐时间是在7：00-10：30，在2楼西餐厅。
This is your breakfast coupon,the breakfast time is 7：00AM to 10：30AM at the western restaurant on second floor17. 您从这里走/左转/右转。
前厅部接待英语对话
（1）Room Reservation by Teephone电话预定R: Huatian Hotel .Good morning .Reservation Desk .May I help you ?（华天酒店，早上好，预订部，请问有什么可以帮您旳吗？）G: Good morning . I d liek to book a single room,please（早上好，我想预定一种单人房）R: May I have you name,please？（可以告诉我您旳姓名吗？）G: Henry Smith （亨利. 史密斯）R: When you arrive and departure dates ,please?（请问您什么时候到来，什么时候离开呢？）G: From June 25 to 26,by the way .what is the rate of a single room ?（六月25至26，顺便一提，单人房旳房价是多少？）R: It is 380 yuan for a single with bath and 300 yuan with shower .Which one would you like?（带浴缸旳单人房是380元，带淋浴旳是300元，您喜欢哪一种呢？）G: 300 yuan a night is ok(300元一晚旳就可以了)R: May I have you telephone number ,please?（可以告诉我您旳电话号码吗？）G:185****1248（我旳电话号码是185****1248）R: Mr.smith ,a single with shower,from June 25to 26 .andtelephone number 185****1248,AmIcorrect？（史密斯先生，您预订了一间带淋浴旳单人房，是六月25号来，26离开，您旳电话号码是185****1248，请您确认一下）G: Yes,That is right . Thanke you goodbye（是旳，没错，谢谢，再会）R：Thank for calling ,Mr Smith ,We are looking forword to you coming ,goodbye(谢谢您旳来电，史密斯先生，我们期待您旳到来，再会)(2)Greeting guests at the door行李员迎接客人B: Good morning .sir .Welcome to our hote . I am the bellman . What can I do for you ?（早上好，先生。
酒店初级英语情景对话
酒店初级英语情景对话一、房务部〔前厅〕1、Making a Reservation 预订客房Reservationist(R): Good afternoon. What can I do for you?下午好，我能帮您什么吗？Client (C) : Good afternoon. I’m calling from Beijing Foreign Trade Company. Is it possible for me to have a suite?下午好，这里是北京外贸公司，我想订一间套房，有吗？R: Certainly, can you give me your name please, sir?有的，先生，可以告诉我您的名字吗？C: West, W-E-S-T.R: Thank you, Mr. West. But by the way, how long will you stay here?谢谢，WEST先生。
请问你要住多久呢？C: I’ll stay here for quite a long time.我将会住很长一段时间的。
R: I’m glad you will be staying at our hotel for a long time.很高兴你将会在我们酒店长住。
C: How much is the suite, please?请问套房多少钱呢？R: Your suite is 320 yuan (RMB) per day.您订的套房一天是320元。
C: Does that include attendance?有包括服务费吗？R:Three hundred and twenty yuan a day, service included.320元一天，包含服务费。
C: Meals included?餐费有包含在内吗？R: Meals are extra, not included.餐费是另外算的，不包含在内。
酒店前厅服务英语口语情景对话
酒店前厅服务英语口语情景对话Dialogue AIndividual clients check in(散客入住)G=客人R:=接待员R：Good afternoon. Madam.Welcome to Jiangjin Great Hotel .May I help you?下午好，欢迎光临江津大酒店，请问有什么可以帮到您？G：Yes, I’d like to check-in .please.我要登记住宿。
R：Certainly, Madam. May I have you name, please?好的，小姐。
能告诉我您的姓名吗？G：I’m WenYuanyuan.我叫文媛园。
R：Do you have a reservation, Ms. Wen?文小姐，请问您预定了房间吗？G：Yes, form today.是的，预定了。
从今晚开始。
R：OK, Ms .Wen, please show me your passport.好的，文小姐，麻烦您出示一下您的护照。
R：（双手接客人证件）R：（扫描客人证件后双手归还客人）R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Wen. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right?请稍等，我查一下预定记录。
（过了一会）让你久等了，文小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？G：Yes.是的R：Print out the registration form?打印住宿登记表。
酒店前厅英语口语对话
酒店前厅英语口语对话对话趣味教学要创设有趣的语言学习环境,开展愉悦教学,如运用体态语、唱英文歌、角色扮演等等。
小编精心收集了酒店前厅英语口语对话，供大家欣赏学习!酒店前厅英语口语对话1R:Good afternoon.Welcome to the Yunshan Hotel.May i help you,sir?下午好。
欢迎来到云山饭店。
先生需要我帮忙吗?G:Yes.I'd like to check in,please.是的，我想登记入住。
R:Certainly,sir.May i have your name,please?好的，先生请告诉我你的姓名?G:Yes,it's Charlie White.查理怀特R:Do you have a reservation with us,sir?先生，有向我们预订吗?G:Yes,for tonight.是的，今晚R:Just a moment,please.I'll check our reservation record...Thank you for waiting,sir.Your reservation is for a single room for three nights.Could you fill in the registration form,please?请等一下。
我查一下我们的预定记录。
让您久等了。
先生，你预定的是一个单人间，住3晚。
请您填写登记表，好吗?G:Sure.好的R:May i confirm your departure date?我想确认你的离开日期G:Yes,i should be leaving on the 8th.恩，我应该在8号离开R:How would you like to make payment?请问你想怎么付款?G:By Visa Card.Visa 卡R:May i take a print of the card,please?Thank you,sir.Your room is 888 on the 8th Floor.Just a moment please.A bellman will show you to your room.I hope you will enjoy your stay here.我能刷卡了吗?谢谢。
有关酒店前台服务的英语情景对话
有关酒店前台服务的英语情景对话一我的晚餐还没送过来AHello, room service. Can I help you您好，客房服务。
有什么能帮您的吗BI ordered dinner about forty minutes ago. It hasnt been delivery yet.我40分钟前订了晚餐，可是现在还没有送来。
AWe are sorry for the delay, maam. Could you hold the line, please Ill check your order.我们为延时而抱歉，女士。
您能稍候一下吗我来查一下您的订餐。
BOkay.好的。
AYour order is ready. Its on the way to your room. Were very sorry to have you waiting, Maam.您的订餐已经准备好了，现在正在送往您的房间。
很抱歉让您等了这么久。
BThats okay.没关系。
二酒店前台服务ADid you ask them to send more blankets upThese blankets they use are too thin.你有叫他们多送一些毯子上来吗这些毯子太薄了。
BNo, I didnt think of it.我没想到。
AI will call them.我来打电话好了。
BFront desk.柜台，您好。
AHello. Yes. I would like some more blankets in my room. Its too cold.喂，我想多要一些毯子，房间里面太冷了。
BAnd your room number, Maam请问你的房间号码是AIm in room 224. We need a lot of blankets.224 ，我们需要很多毯子。
BAlright, Ill have someone bring them right away.好的，我立刻请人送过去。
酒店初级英语情景对话
酒店初级英语情景对话一、房务部（前厅）1、Making a Reservation 预订客房Reservationist(R): Good afternoon. What can I do for you?下午好，我能帮您什么吗？Client (C) : Good afternoon. I’m calling from Beijing Foreign Trade Company. Is it possible for me to have a suite?下午好，这里是北京外贸公司，我想订一间套房，有吗？R: Certainly, can you give me your name please, sir?有的，先生，可以告诉我您的名字吗？C: West, W-E-S-T.R: Thank you, Mr. West. But by the way, how long will you stay here?谢谢，WEST先生。
请问你要住多久呢？C: I’ll stay here for quite a long time.我将会住很长一段时间的。
R: I’m glad you will be staying at our hotel for a long time.很高兴你将会在我们酒店长住。
C: How much is the suite, please?请问套房多少钱呢？R: Your suite is 320 yuan (RMB) per day.您订的套房一天是320元。
C: Does that include attendance?有包括服务费吗？R:Three hundred and twenty yuan a day, service included.320元一天，包含服务费。
C: Meals included?餐费有包含在内吗？R: Meals are extra, not included.餐费是另外算的，不包含在内。
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Dialogue A
Individual clients check in(散客入住)
G=客人R:=接待员
R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you?
下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？
G：Yes, I’d like to check-in .please.
我要登记住宿。
R：Certainly, Madam. May I have you name, please?
好的，小姐。
能告诉我您的姓名吗？
G：I’m Christine.Nolan
我叫克莉丝汀•诺兰
R：Do you have a reservation, Ms. Nolan?
诺兰小姐，请问您预定了房间吗？
G：Yes, form today.
是的，预定了。
从今晚开始。
R：OK, Ms .Nolan, please show me your passport.
好的，诺兰小姐，麻烦您出示一下您的护照。
R：（双手接客人证件）
R：（扫描客人证件后双手归还客人）
R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right?
请稍等，我查一下预定记录。
（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？
G：Yes.
是的
R：Print out the registration form?
打印住宿登记表。
（再次与客人确认姓名，来店离店日期，房号，房价和早餐数等信息并礼貌的让客人在登记单上签名）
R：You stay here one day, the deposit is ￥1500,you want pay for credit card or cash?
您住一天，押金是￥1500，请问您是刷卡还是付现金呢？
G：By Credit Card.
刷卡。
R：OK, Ms. Nolan, please show me your credit card, I’ll brush ￥1500 of per-authorization（预授权）as your deposit. Do you have a password of your card?
好的，诺兰小姐请您出示一下您的信用卡，给您刷￥500的预授权做您的押金，请问您的卡有密码吗？（刷卡前先核实是否为有效的信用卡，有无客人签名）
G：Yes.
有密码
R：OK, please input the password. 好的，请您输一下密码。
R：（刷卡后双手将卡还给客人，礼貌的让客人在POS单上签名并再次告知刷卡的金额）R：This is for you to brush a ￥1500 per-authorization, please sign in POS list to confirm.
这是给你刷的￥1500的预授权，请您在POS单上签字确认.
R：（做房卡，填好房卡内页上的房号，房价以及早餐并双手递给客人，请客人在内页宾客姓名处签字）
R：The breakfast time is from 7:00am to 10:00am at the IAP. Please show your room number before meal. The need for additional breakfast is 98yuan one person.
早餐时间是早上7：00-10：00陶乐咖啡厅，请在用餐前报房间号码，需要额外加早餐是98+15% service charge元一位。
G：OK.
好的。
R：Your room number is 1018.Here is your key card. The bellman will take your luggage and show you the way.
您的房间号码是1018，这是您的房卡。
行李生将为您提行李并为您带路。
G：OK.
好的。
Dialogue B
Complaint(处理投诉)
C=Front Office Clerk 前台服务员G=Guest 客人
C：Good evening, Front Office. Can I help you?
晚上好，这里是前台。
有什么可以为您效劳？
G：This is Ms. Stevenson, Room 1827. I’ve just checked in and I’m not satisfied with my room. .
我是1827房的史蒂文森小姐，刚入住的,我对房间不满意。
C：May I know what’s the matter?
请问有什么问题吗？
G：The room is too noisy and my husband was woken up several times by the noise the baggage！
I didn’t expect such things would happen in your hotel.
房间非常的！我没料到你们酒店会发生这样的事情。
C：I’m sorry to hear that, Ms. Stevenson. I’ll try to arrange another quiet room for you .Please wait
a moment.(after a while)。
We do apologize for the inconvenience.
很抱歉有这种事情，史蒂文森小姐。
我立刻为您更换另一件更安静的房间，我们为给您带来的不便道歉。
G：That fine. Thank you.
好吧，谢谢您。
C：You’re welcome, Ms. Stevenson. Your new room number is 1728 and here is your room key.
My name’s Simon, and if there is anything else I can do for you, please don’t hesitate to call me.
不客气，史蒂文森太太。
这是为您新更换的房间1728的房卡。
我叫西蒙，如果有什么我能效劳的，请尽管给我打电话。
Dialogue C
Check out
R：Good morning, sir .can I help you?
早上好先生，有什么可以帮到您？
G：Morning .l would like to check out.
早上好，我想办理退房。
R：Certainly. Can I have your name and room number?
好的！您可以告诉我您的名字和房间号码吗？
G：Thomas Dickson in Room 1218
托马斯.迪克逊房间号码是1218.
R：A double room for two nights at 800RMB per/night, the meals that you had at the hotel are 250RMB….Here is your bill please check it.
一间双人房住两晚，每晚房费是800元，您在酒店餐厅的消费是250元。
这是您的账单请您核对一下。
G：Sorry, l am not clear about this item.
不好意思，我对这项消费表示不理解。
R：Oh. This is for the phone calls you made from your room.
这是您从房间内拨打的电话账单。
G：But I didn’t make any calls.
但是我并没有拨打任何电话。
R: Oh, just a moment. l’ll check it . l’m terribly sorry sir .we made a mistake.we will deduct it from you bill right away.
请您稍等一下我查一下。
非常抱歉，是我们的失误，我立即从账单中扣除此项收费。
G: It seems correct now .Can I pay by credit card?
现在看起来账单是正确的了。
R : Yes, Sir. We will cancel your pre-authorization and charge your bill by Credit Card.
好的，先生。
我们将会取消您之前刷的预授权再重新收取您的费用。
G: Yes.
好的
R : Have a nice day! We hope to see you again!
好的！先生。
祝您有愉快的一天，我们期待能再次见到您！。