服务人员英语礼貌用语30句
餐厅服务员用语英文和翻译
餐厅服务员用语英文和翻译
在餐厅工作的服务员需要掌握一些基本的用语和短语，以便更好地与客人交流和提供优质的服务。
以下是一些常见的餐厅服务员用语的英文表达和中文翻译：
问候客人
•Good morning/afternoon/evening! - 早上好/下午好/晚上好！
•Welcome! - 欢迎光临！
•Hello, how are you today? - 你好，今天过得怎么样？
服务需求
•What can I get for you? - 请问您要点什么？
•May I take your order? - 我可以帮您点餐吗？
•Would you like something to drink? - 您想要喝点什么？
提供建议
•Our special today is… - 今天的特色菜是…
•I recommend the… - 我推荐…
确认订单
•Is there anything else I can get for you? - 还有其他什么我可以为您效劳的吗？
•Are you ready for the bill? - 您要结账了吗？
结束交谈
•Thank you for dining with us! - 谢谢光临！
•Have a nice day/evening! - 祝您今天/晚上愉快！
•Goodbye, see you next time! - 再见，下次再见！
以上是一些餐厅服务员在工作中常用的用语和短语，希望能帮助您更好地理解和沟通。
祝您在餐厅就餐愉快！。
餐厅服务员常用英语口语
餐厅服务员常用英语口语在餐厅工作时，与客人交流是十分重要的。
作为一名服务员，掌握一些常用的英语口语可以帮助提升工作效率，更好地为顾客提供优质的服务。
以下是一些餐厅服务员常用的英语口语示例：接待客人1.问候客人–Good morning/afternoon/evening, welcome to our restaurant. 早上好/下午好/晚上好，欢迎光临我们的餐厅。
–Hi, how are you today? 嗨，今天您好吗？2.引导客人–May I show you to your table? 您让我带您到座位吗？–Please follow me to your table. 请跟我来到您的座位。
点菜过程1.介绍菜单–Here is our menu. 这是我们的菜单。
–Would you like to hear about our specials today? 今天的特色菜您想了解一下吗？2.询问客人–May I take your order? 我可以帮您点菜吗？–Are you ready to order or do you need more time to decide? 您准备好点菜了吗，还是需要更多时间决定？3.解释菜单–Our chef’s recommendation is the grilledsalmon. 我们厨师推荐的是烤鲑鱼。
–This dish is spicy, are you okay with that? 这道菜比较辣，您可以接受吗？提供服务1.上菜–Here is your dish. 这是您的菜。
–Enjoy your meal. 请慢用。
2.询问满意度–How is everything? Is everything to your liking?一切都还好吗？您喜欢吗？–Is there anything else I can get for you? 还有别的我能为您做的吗？结账离场1.送账单–Here is your bill. 这是您的账单。
酒店英语服务礼貌用语
酒店英语服务礼貌用语酒店是一个提供住宿、餐饮和其他服务的场所，因此，为了给客人提供良好的体验，酒店员工需要具备一定的英语服务礼貌用语。
以下是一些常用的酒店英语服务礼貌用语，帮助员工与客人进行沟通和交流。
1.欢迎客人- Good morning/afternoon/evening! How can I assist you?2.询问客人需求- How may I help you?- Is there anything I can assist you with?- Can I help you with anything else?3.提供住宿信息- Our hotel has different room types available for you to choose from.- We have single rooms, double rooms, and suites.- Each room is equipped with modern amenities such as air conditioning, TV, and free Wi-Fi.- Our hotel also offers room service, laundry service, and wake-up calls.4.接待客人- May I have your name please?- Can you please fill in this registration form?- Here is your room key.- The elevator is on your right/left.5.向客人提供额外信息- The swimming pool is located on the third floor.- The breakfast buffet is served in the dining hall from 7 am to 10 am.- The gym is open 24 hours a day.- The hotel provides a shuttle service to the nearby attractions.6.帮助客人解决问题- I apologize for the inconvenience. Let me solve it for you right away.- I will make sure to address this issue immediately.- Please allow me to find a solution for you.- Thank you for bringing this to my attention, I will take care of it.7.对客人的感谢和赞美- Thank you for choosing to stay with us.- We appreciate your business.- Your feedback is greatly valued.- We are delighted to have you as our guest.8.打招呼- Good morning/afternoon/evening!- How is everything going today?- How was your day?9.提供服务建议- Our concierge can provide you with information about local attractions.10.在客人离开时道别- Have a pleasant day!- Thank you for staying with us. We hope to see you again soon.- If you need anything else, please don't hesitate to ask.- Safe travels!除了以上的常用礼貌用语，酒店员工还应该学会主动倾听客人的需求、提供帮助和解决问题。
服务人员英语礼貌用语句修订版
服务人员英语礼貌用语句集团标准化小组：[VVOPPT-JOPP28-JPPTL98-LOPPNN]服务人员英语礼貌用语30句1．早晨好。
中午好。
晚上好。
Goodmorning/afternoon/evening. 2．欢迎您光临我们饭店。
WelcometoourHotel. 3．旅游愉快吗 Didyouhaveanicetrip 4．我是接待员/服务员。
Iamreceptionist.(waiter／waitress)． 5．需要我帮忙吗 Whatcanldoforyon 6．请稍等一会儿。
Justamoment,please. 7．很高兴为您服务。
Iamalwaysatyourservice 8希望您在这里住得愉快。
Ihopeyouwillenjoyyourstaywithushere. 9．对不起，给您添麻烦。
Iamverysorrytohavecausedyousomuchtrouble. 10.如果您需要什么帮助，请及时告诉我。
Justletmeknowifthereisanything.Icandoforyou. 11．这边请。
Thisway，please． 12.请走这边。
Wouldyoucaretostepthisway，please 13．不客气。
Youarewelcome／“Notatall／It“smypleasure． 14.为宾客服务是我们的荣幸。
It“sourpleasuretoserveourguests 15．您先请。
请跟我来。
Afteryou．Followme,please. 16．对不起，我马上就过来。
Excuseme，Iwillbewithyouinaminute.． 17．能告诉我您的姓名吗 Maylhaveyourname 18．对不起，止您久等了； Sorrytohavekeptyourwaiting. 19．您能填一下这张表吗 Wouldyoupleasefillinthisform 20．您如何付账，是现金还是信用卡Howareyougoingtopay，incashorbycreditcard 21．对不起，我能进来吗Excuseme，maylcomein 22.一直往前走。
服务员用语餐厅英文
服务员用语餐厅英文在餐厅工作是一项需要与顾客密切接触的工作。
作为服务员，掌握一些基本的餐厅用语和常用英文口语能够帮助提供更好的服务体验。
下面是一些常见的服务员用语餐厅英文，希望可以帮助您更好地了解和使用：接待顾客1.欢迎光临。
- Welcome.2.请问您有预订吗？- Do you have a reservation?3.请跟我来，这边请。
- Please follow me, this wayplease.点菜服务1.您已经决定好要点什么了吗？- Have you decidedwhat you would like to order?2.我们有特色菜推荐，您可以考虑一下。
- We havesome specialty dishes you may want to consider.3.我们这里提供特别的配餐服务，您可以选择搭配。
-We offer special pairing options for your meal.服务用语1.请问您需要加餐吗？- Would you like to addanything else to your order?2.请稍等，我会立刻为您办理。
- Please wait amoment, I will take care of that for you right away.3.请问您对这道菜满意吗？- Are you satisfied withthis dish?结账用语1.您可以在这里付款。
- You can pay here.2.谢谢您的光临，希望您用餐愉快。
- Thank you fordining with us, we hope you enjoyed your meal.3.请再次光临。
- Please come again.以上是一些常见的服务员用语餐厅英文，希望这些简单的用语可以帮助您更好地与顾客进行沟通，提供更加周到的服务。
记得多多练习，熟能生巧！。
餐厅服务员日常用语英语
餐厅服务员日常用语英语1、早上好（午安、晚安）Good morning.(afternoon evening)2、您好！How are you? How do you do?Welcome to golden city restaurant.3、再见，欢迎下次再来！Good-bye! Come again next time, you are Welcome.4、慢走，感谢您的光临。
Mind your step and thank you for coming.5、请稍等。
Please wait a moment. Just a moment. Just a minute.6、请原谅。
Excuse me.7、对不起，让您久等了。
Sorry to have kept you waiting so long.8、请问您有几位？For how many?9、请跟我来，请这边走。
Come with me, please. follow me, please.10、请问您贵姓？May I have your fist name?11、请问您喝什么茶？What kinds of tea would you like to drink?12 、请稍候，我们马上给您安排。
Just a moment, please. we will arrange, it for you right away.13、请问您有预订吗？Do you have a reservation?14、您看坐在这里可以吗？Would you mind sitting here?15、祝您旅途愉快！Have a pleasant journey!16、对不起，那边的桌子已给预订了。
I’m sorry that table is already reserved.17、不用谢，很乐意为您服务。
Not at all, I’m glad to serve you.18、这是菜单，请问现在可以点菜了吗？Here is menu, Are you ready to order mow?19、您想吃中餐还是西餐。
服务人员英语礼貌用语30句备课讲稿
服务人员英语礼貌用语30句服务人员英语礼貌用语30句1．早晨好。
中午好。
晚上好。
Good morning/afternoon/evening.2．欢迎您光临我们饭店。
Welcome to our Hotel.3．旅游愉快吗？Did you have a nice trip?4．我是接待员/服务员。
I am receptionist. (waiter／waitress)．5．需要我帮忙吗?What can l do for yon?6．请稍等一会儿。
Just a moment, please.7．很高兴为您服务。
I am always at your service8希望您在这里住得愉快。
I hope you will enjoy your stay with us here.9．对不起，给您添麻烦。
I am very sorry to have caused you so much trouble.10.如果您需要什么帮助，请及时告诉我。
Just let me know if there is anything. I can do for you .11．这边请。
This way，please．12. 请走这边。
Would you care to step this way，please?13．不客气。
You are welcome／“Not at all／It“s my pleasure．14.为宾客服务是我们的荣幸。
It“s our pleasure to serve our guests15．您先请。
请跟我来。
After you．Follow me ,please.16．对不起，我马上就过来。
Excuse me，I will be with you in a minute.．17．能告诉我您的姓名吗?May l have your name?18．对不起，止您久等了；Sorry to have kept your waiting.19．您能填一下这张表吗?Would you please fill in this form?20．您如何付账，是现金还是信用卡?How are you going to pay，in cash or by credit card? 21．对不起，我能进来吗?Excuse me，may l come in?22. 一直往前走。
服务人员英语礼貌用语30句
服务人员英语礼貌用语30句服务人员英语礼貌用语30句1．早晨好。
中午好。
晚上好。
Good morning/afternoon/evening.2．欢迎您光临我们饭店。
Welcome to our Hotel.3．旅游愉快吗？Did you have a nice trip?4．我是接待员/服务员。
I am receptionist. (waiter／waitress)．5．需要我帮忙吗?What can l do for yon?6．请稍等一会儿。
Just a moment, please.7．很高兴为您服务。
I am always at your service8希望您在这里住得愉快。
I hope you will enjoy your stay with us here. 9．对不起，给您添麻烦。
I am very sorry to have caused you so much tr ouble.10.如果您需要什么帮助，请及时告诉我。
Just let me know if there is anything. I can do for you .11．这边请。
This way，please．12. 请走这边。
Would you care to step this way，please?13．不客气。
You are welcome／“Not at all／It“s my pleasure．14.为宾客服务是我们的荣幸。
It“s our pleasure to serve our guests15．您先请。
请跟我来。
After you．Follow me ,please.16．对不起，我马上就过来。
Excuse me，I will be with you in a minute.． 17．能告诉我您的姓名吗?May l have your name?18．对不起，止您久等了；Sorry to have kept your waiting.19．您能填一下这张表吗?Would you please fill in this form?20．您如何付账，是现金还是信用卡?How are you going to pay，in cash or by credit card?21．对不起，我能进来吗?Excuse me，may l come in?22. 一直往前走。
饭店服务员英语服务用语
饭店服务员英语服务用语在餐厅工作的服务员是饭店的重要一环，他们需要使用流利的英语与顾客进行沟通，提供专业的餐饮服务。
下面是一些常用的英语服务用语，供服务员参考：1.迎接顾客–Welcome to our restaurant! 欢迎光临我们的饭店！–How many in your party? 请问您几位？–Would you like a table by the window? 您想要靠窗的座位吗？2.菜单点餐–Have you decided what you’d like to order? 您已经决定好想要点什么了吗？–Can I take your order now? 我现在可以帮您点餐吗？–Would you like any appetizers or drinks to start? 您想要先来点前菜或饮料吗？3.上菜和确认–Here is your dish. Enjoy your meal! 这是您的菜，请慢用！–Is everything to your satisfaction? 请问这道菜合您的口味吗？–Can I get you anything else? 您还需要其他什么吗？4.结账–Are you ready for the bill? 您准备好付账了吗？–How would you like to pay? 您想要如何支付？–Thank you for dining with us. 感谢您光顾！5.客户反馈–Did you enjoy your meal? 您的用餐体验如何？–Is there anything we can improve upon? 有什么地方需要改进的吗？–Your feedback is valuable to us. 感谢您的反馈。
以上是一些在饭店工作时常用的英语服务用语，服务员需要灵活运用这些用语，提供优质的服务，让顾客感到满意。
英语常用礼貌用语
常用礼貌用语、服务用语(1)称谓用语Madam 太太Gentleman 先生Lady 夫人、女士(2)欢迎语Welcome to our hotel．欢迎您光临我们宾馆。
Welcome to our restaurant．欢迎您来这里进餐。
I hope you'll enjoy your stay here．希望您在这里生活愉快。
(3)问候语How do you do! 您好! Good morning．早上好。
Good afternoon．下午好Good evening．晚上好。
Long time no see. How are you?多日不见，您好吗?(4)祝贺语I wish you a happy holiday! 祝您节日愉快!Merry Christmas ! 圣诞愉快!Happy New year ! 新年快乐!(5)告别语Good bye! 再见!Good night! 晚安!See you tomorrow．明天再见。
Pleasant journey! 祝您旅途愉快。
Have a good trip! 一路平安!Hope to see you again．欢迎您再来!(6)征询语。
What can I do for you? 我能为您做些什么吗?Is there anything I can do for you? 需要我帮您做些什么吗? Is there anything else? 您还有别的事情吗?Will it trouble you? 这会打扰您吗?Would you like…? 您喜欢…吗?Would you want…? 您需要…吗?Would you mind if I…? 如果您不介意的话，我可以…吗? Please speak slowly．请您讲慢点。
(7)应答语。
You are welcome．不必客气。
It’s my duty．这是我应该做的。
礼貌服务用语50句翻译
礼貌服务用语50句(1) 请Please(2) 您好！Hello/Hi/How do you do(3) 欢迎Welcome(4 )恭候Waiting for you(5)久违I haven't seen you for ages.(6) 奉陪Company with(7) 拜访Visit(8) 拜托Please!(9) 请问？Excuse me!(10) 请进！Come in!please!(11) 请坐！Have a seat!Please!(12) 谢谢！Thank you!(13) 再见！Good bye!(14) 对不起Sorry!(15) 失陪了！May I please be excused.(16) 很抱歉！I'm very sorry.(17) 请原谅！Please forgive me.(18) 没关系！Never mind./That all right.(19) 别客气！You're welcome.(20) 不用谢！You're welcome.请稍等Wait for a moment please.(22) 请指教Request for comment(23) 请当心！Be careful, please(24) 请走好Mind your step(25) 这边请This way(26) 您先请After you(27) 您请讲After you(28) 您请放心Please Be Ensured.(29) 请多关照Please comment .(30) 请跟我来Please follow me.(31) 欢迎光临！Welcome to our company(32) 欢迎再来Do come again, please!(33) 请不要着急Don't be worry.(34) 请慢慢地讲Please speak slowly.(35) 让您久等了So sorry to keep you waiting so long(36) 给您添麻烦了Caused you trouble(37) 希望您能满意Hope you are content with it(38) 请您再说一遍Please again.(39) 请问您有什么事Can I help you?(40) 请问您是否找人？Would you please find someone(41) 我能为您做什么？What can I do for you?(42) 很乐意为您服务！I am always at your service.这是我应该做的This is my duty.(44) 请随时和我联系Please feel free to contact me.(45) 我会尽量帮助您的I will try my best.(46) 我再帮您想办法I'll find ways for you.(47) 请把您的需求告诉我Please tell me your request.(48) 请您多提宝贵意见！Please give me yourtreasurable ideas.(49) 不清楚的地方您尽管问Don't hesitate to ask me ifanything is not clear to you.(50 )您的需要就是我的职责Your need,My duty.。
简单的服务用语英文
简单的服务用语英文篇一：简单的服务用语英文一、称谓Madam 太太Gentleman/Mr/Sir 先生Lady 夫人、女士二、欢迎语Welcome to JITALY．欢迎您光临吉天利。
Welcome to our restaurant．欢迎您来这里进餐。
I hope you”ll enjoy your stay here．希望您在这里生活愉快。
三、问候语1、Hello ! /Hi(你好) 2、Nice to meet you! (见到你很高兴) Nice to meet you too! (我也很高兴见到你) 3、-How do you do! 您好! -How do you do! 4、Good morning．早上好。
Good afternoon．下午好Good evening．晚上好。
5、Good night! (晚安)6、Goodbye! (再见)7、See you later! (一会儿见)8、See you tomorrow! (明天见)9、How are you? (你好吗)，I am fine. (我很好) 10、What’s your name? (你叫什么名字) My name is XX(我叫XX) /XX 四、礼貌用语1、Please (请) 2、Come in, please! (请进) 3、Sit it down, please!(请坐) 4、-Thank you! (谢谢) -That’s all right! (不用谢) 或You are welcome! (不客气) 5、Excuse me. (对不起,打扰一下) 6、-I am sorry. (对不起) -Not at all. (没关系) 五、答谢和答应语：1、Thank you very much.谢谢你2、Thanks for your coming.感谢您的到来。
3、Thanks a lot.多谢。
服务人员英语礼貌用语句
奶油蛋糕creamｃake
鱼fishﻫ布丁pudｄｉng
鲤鱼cａrp ﻫ沙丁鱼sardine ﻫ旅馆hoteｌ，inn
蛋ｅgg ﻫ接待处rｅｃepｔion
炒鸡蛋scrａmbleｄeｇg
问讯处infｏrmatiｏn
什锦小吃assortｅｄappetizｅｒs
２２．一直往前走。向左转、向右转。
Gｏstraighｔahead．Ｔurnｌeft,turn right. ﻫ２3.您可以坐这部电梯到客房；
You may go to yoｕr room by tｈｉs eｌeｖator．．
２４.我马上为您查一下。ﻫ Lｅt me haｖｅa chｅｅk fｏr you. ﻫ２５．请坐。ﻫ Takeａseat.pｌease. ﻫ 26.我来为您指路。ﻫ I“ll shｏw yoｕtｈe waｙ· ﻫ２7．祝您旅途愉快。ﻫ Hａｖｅa gooｄtrip ﻫ 28.祝您生意兴隆。
８希望您在这里住得愉快。ﻫ I hｏｐeｙoｕwｉll eｎjｏyｙｏuｒstay with uｓｈere.
９.对不起，给您添麻烦。
Ｉaｍvｅrｙsorry to havｅcaused youｓo mｕcｈtroublｅ．
１0.如果您需要什么帮助,请及时告诉我。
Ｊustｌｅｔｍeｋnowｉf thｅrｅis anythiｎg.Ｉｃanｄo for you．ﻫ 11.这边请。
ﻫ酒吧bar ﻫ糖suｇａｒ
小吃部、食堂ｃafeｔeriａﻫ牛肉beeｆﻫ食堂dininｇroom
牛排beef steaｋ
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服务人员英语礼貌用语
服务人员英语礼貌用语1. "Good morning/afternoon/evening."3. "It's nice to meet you."4. "How can I help you?"5. "How may I be of assistance?"7. "What can I do for you?"8. "What can I help you with?"9. "What do you need today?"10. "Let me know if you need any help."11. "What can I do to make your experience better?"12. "Can I help you find something?"13. "What do you need me to do?"14. "It's my pleasure to help you."15. "Let me show you where to go."16. "I'm here to answer your questions."17. "I would be happy to help you with that."18. "That sounds like an interesting idea."19. "I'm happy to help in any way I can."20. "I'd be glad to assist you in any way possible."21. "I would love to help you out."22. "I will do my best to help you."23. "If you have any questions, please let me know."24. "Is there anything else I can do for you?"25. "Please let me know what I can do for you."26. "Please feel free to ask me any questions."27. "Please let me know if there's anything else I can do for you."28. "Thank you for your patience and understanding."29. "I apologize for the inconvenience."30. "I'm sorry for the wait."31. "I'm sorry you didn't get the results you were expecting."32. "I'm sorry about the delay."34. "I apologize for the inconvenience this has caused you."35. "Thank you for your feedback, we will take it into consideration."36. "I'm really sorry to hear that you weren't satisfied with our service."37. "I'm sorry for any confusion this may have caused."38. "I understand how this could be frustrating for you."39. "I'm sorry for any issues you may have encountered."41. "Thank you for bringing this to our attention."42. "I apologize for any confusion."43. "It looks like there's been a misunderstanding."44. "I will work to make sure this doesn't happen again."45. "I understand your concern and appreciate you bringing it to our attention."46. "I'm sorry that you feel that way."47. "I understand your point of view."49. "Thanks for bringing this to my attention."50. "I'm sorry about the inconvenience."51. "I apologize for any issues you may have encountered."52. "I understand what you're saying and will take it into consideration."55. "I apologize for any inconvenience caused."56. "Thank you for bringing this up."57. "I'm sorry for any trouble this may have caused you."58. "I understand your situation and will work to make it better."59. "We apologize for any confusion or inconvenience this may have caused you."60. "I regret that this happened and I am here to help solve the problem."61. "I understand your frustration and I will do my best to make sure this doesn't happen again."62. "I am sorry for the silly mistake I have made."63. "I apologize for any frustration this might have caused you."64. "I apologize for the delay in getting back to you."65. "I am sorry for not being able to fulfill your request."66. "It's unfortunate that this happened. We will work to ensure it doesn't happen again."67. "I understand your disappointment. We will do better in the future."68. "I regret that your experience wasn't as pleasant as it should have been."。
餐厅服务员的礼貌用语英语和翻译
餐厅服务员的礼貌用语英语和翻译在餐厅就餐时，服务员的礼貌用语和表达是至关重要的，它能够体现出餐厅的服务质量和服务态度。
下面是一些餐厅服务员常用的礼貌用语英语和对应的翻译，帮助大家更好地了解如何表达礼貌和尊重。
1. 接待客人•Welcome! How many people are in your party?（欢迎光临！您带了几位就餐？）•Hello, do you have a reservation?（你好，您有预订吗？）•Please follow me to your table.（请跟我来，我带您去座位。
）2. 询问客人需求•May I take your order?（可以帮您点菜吗？）•Is there anything else I can get for you?（还有其他需要帮助的吗？）3. 服务时的礼貌用语•Here is your dish, enjoy your meal!（这是您的菜，祝您用餐愉快！）•How is everything so far? Can I get you anything else?（一切还满意吗？还需要别的吗？）4. 道别客人•Thank you for dining with us, have a great day!（感谢光临，祝您有愉快的一天！）•Goodbye, hope to see you again soon!（再见，希望很快再见！）以上是一些餐厅服务员常用的礼貌用语英语和对应的翻译，服务员在工作中运用这些用语可以增加与客人之间的互动，传递出周到、细致和热情的服务态度。
希望以上内容能够帮助大家更好地理解餐厅服务员在工作中所需的礼貌用语。
服务人员英语礼貌用语句
服务人员英语礼貌用语句 Revised final draft November 26, 2020服务人员英语礼貌用语30句1．早晨好。
中午好。
晚上好。
Goodmorning/afternoon/evening. 2．欢迎您光临我们饭店。
WelcometoourHotel. 3．旅游愉快吗 Didyouhaveanicetrip 4．我是接待员/服务员。
Iamreceptionist.(waiter／waitress)． 5．需要我帮忙吗 Whatcanldoforyon 6．请稍等一会儿。
Justamoment,please. 7．很高兴为您服务。
Iamalwaysatyourservice 8希望您在这里住得愉快。
Ihopeyouwillenjoyyourstaywithushere. 9．对不起，给您添麻烦。
Iamverysorrytohavecausedyousomuchtrouble. 10.如果您需要什么帮助，请及时告诉我。
Justletmeknowifthereisanything.Icandoforyou. 11．这边请。
Thisway，please． 12.请走这边。
Wouldyoucaretostepthisway，please 13．不客气。
Youarewelcome／“Notatall／It“smypleasure． 14.为宾客服务是我们的荣幸。
It“sourpleasuretoserveourguests 15．您先请。
请跟我来。
Afteryou．Followme,please. 16．对不起，我马上就过来。
Excuseme，Iwillbewithyouinaminute.． 17．能告诉我您的姓名吗 Maylhaveyourname 18．对不起，止您久等了； Sorrytohavekeptyourwaiting. 19．您能填一下这张表吗 Wouldyoupleasefillinthisform 20．您如何付账，是现金还是信用卡Howareyougoingtopay，incashorbycreditcard 21．对不起，我能进来吗Excuseme，maylcomein 22.一直往前走。
常用英语礼貌服务用语
常用英语礼貌服务用语常用英语礼貌服务用语COURTEOUS ENGLISH PHRASESFORHOTEL EMPLOYEES前言古人云：“行万里路，读万卷书”。
作为一家旅游涉外饭店的工作人员，能否正确有效地与外宾进行沟通交流，是衡量酒店工作人员素质，衡量酒店的服务质量与管理上层次，衡量宾客满意的重要依据之一。
酒店各岗位工作人员，尤其是前台接待、收银、大堂行李等部门员工及酒店管理员、部门经理都能熟练用外语与宾客进行沟通，是达成良好宾主状态，培养忠诚客户，促进酒店发展的重要因素之一。
因此，共同学习日常英语礼貌服务用语显得尤为重要。
本学习小册通过实践与情景句式，背景知识与经典词汇相结合，让您在轻松愉快的环境中了解行业知识，提高交流能力与业务技能。
希望您能在微笑中自信从容地与宾客交流，营造良好的语言环境。
“学以致用，契而不舍。
”才能达到理想的效果。
第一部分常用礼貌用语Part I Common Courteous Phrase饭店的第一线工作人员工种较多，在和外宾接触中，都应注意礼貌，举止语言必须得体。
下面列举在各种情况下，饭店所有第一线工作人员都应该牢记并熟练运用的礼貌用语。
一、欢迎和问候语1. Good morning, can I help you? sir.早上好，先生，我能为您效劳吗？Good afternoon, may I help you? / May I be of service, madam?下午好，太太，有什么我可以为您做呢？Good evening, what can I do for you? Mr. Smith. 史密斯先生，晚上好，我能为您做什么？2. How do you do?您好。
How do you do?您好。
3. Glad to meet you.很高兴见到您。
Pleased to meet you.很高兴见到您。
It’s nice to see you.很高兴见到您。
酒店服务礼貌用语
酒店服务礼貌用语Courtesy English1、对不起，请原谅。
Excuse me. (不能原谅。
No Excuse.)2、对不起，让您久等了。
Sorry to keep you waiting.( Sorry to have kept you waiting. )3、您先请。
After you.4、对不起，打扰您了。
Excuse me for interrupting.5、很高兴为您服务。
It’s my pleasure to serve you.6、希望再次见到您。
Hope to see you again.7、我期待着见到您。
I’m looking forward to seeing you.8、祝您居住愉快。
Enjoy your stay here.(Hope you have a nice day.)9、非常感谢。
Thank you very much.10、我保证它不会再发生了。
I assure you it won’t happen again.11、明天见。
See you tomorrow.12、请您重复一下。
Please pardon me.(I beg your pardon. I’m sorry.)13、我能知道您的房间号码吗？May I know your room number?14、让我帮您。
Let me help you.15、您能等一会儿吗？Would you mind waiting a moment?16、请写上您的房间号码。
Please fill in your room number.17、请您稍等。
Just a moment, please.(Wait a moment, please. Would you please wait a moment.)18、请签上您的名字。
Please sign your name.19、祝您旅途愉快。
Have a nice trip (Tour . Journey).20、请坐。
服务人员英语礼貌用语30句完整版本
服务人员英语礼貌用语30句1．早晨好。
中午好。
晚上好。
Good morning/afternoon/evening.2．欢迎您光临我们饭店。
Welcome to our Hotel.3．旅游愉快吗？Did you have a nice trip?4．我是接待员/服务员。
I am receptionist. (waiter／waitress)．5．需要我帮忙吗?What can l do for yon?6．请稍等一会儿。
Just a moment, please.7．很高兴为您服务。
I am always at your service8希望您在这里住得愉快。
I hope you will enjoy your stay with us here.9．对不起，给您添麻烦。
I am very sorry to have caused you so much trouble.10.如果您需要什么帮助，请及时告诉我。
Just let me know if there is anything. I can do for you .11．这边请。
This way，please．12. 请走这边。
Would you care to step this way，please?13．不客气。
You are welcome／“Not at all／It“s my pleasure．14.为宾客服务是我们的荣幸。
It“s our pleasure to serve our guests15．您先请。
请跟我来。
After you．Follow me ,please.16．对不起，我马上就过来。
Excuse me，I will be with you in a minute.．17．能告诉我您的姓名吗?May l have your name?18．对不起，止您久等了；Sorry to have kept your waiting.19．您能填一下这张表吗?Would you please fill in this form?20．您如何付账，是现金还是信用卡?How are you going to pay，in cash or by credit card?21．对不起，我能进来吗?Excuse me，may l come in?22. 一直往前走。
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服务人员英语礼貌用语30句1．早晨好。
中午好。
晚上好。
Good morning/afternoon/evening.2．欢迎您光临我们饭店。
Welcome to our Hotel.3．旅游愉快吗Did you have a nice trip4．我是接待员/服务员。
I am receptionist. (waiter／waitress)．5．需要我帮忙吗What can l do for yon6．请稍等一会儿。
Just a moment, please.7．很高兴为您服务。
I am always at your service8希望您在这里住得愉快。
I hope you will enjoy your stay with us here .9．对不起，给您添麻烦。
I am very sorry to have caused you so much trouble.10.如果您需要什么帮助，请及时告诉我。
Just let me know if there is anything. I c an do for you .11．这边请。
This way，please．12. 请走这边。
Would you care to step this way，please13．不客气。
You are welcome／“Not at all／It“s my pleasure．14.为宾客服务是我们的荣幸。
It“s our pleasure to serve our guests15．您先请。
请跟我来。
After you．Follow me ,please.16．对不起，我马上就过来。
Excuse me，I will be with you in a minute.．17．能告诉我您的姓名吗May l have your name18．对不起，止您久等了；Sorry to have kept your waiting.19．您能填一下这张表吗Would you please fill in this form20．您如何付账，是现金还是信用卡How are you going to pay，in cash or by credit card21．对不起，我能进来吗Excuse me，may l come in22. 一直往前走。
向左转、向右转。
Go straight ahead．Turn left,turn right. 23．您可以坐这部电梯到客房；You may go to your room by this elevator.．24．我马上为您查一下。
Let me have a cheek for you.25．请坐。
Take a seat．please．26．我来为您指路。
I“ll show you the way·27．祝您旅途愉快。
Have a good trip28．祝您生意兴隆。
I wish you a good business．29.欢迎您下次再来。
You are welcome to stay with us next time．30．希望再次为您服务。
I am looking forward to serving you once again星级酒店初级英语服务用语1) Words and expressions for daily use(日常用语)after在…之后assure保证about关于…… afraid害怕against与…相对的 anything任何事 beg乞求 before在…之前behind在…后面 begin开始 bitter苦的 bother打扰 book书，预定 ceiling天花板 clock钟 congratulations祝贺 Christmas 圣诞 color颜色 complaint投诉 call呼叫，电话dark黑的，暗的 discount折扣 direction方向 downstairs下楼day天，日子 date日期 delicious美味的 end终点 enjoy喜欢，享受 excuse借口 for为……fully满的 greeting问候 good好的 guest客人 give给 get得到，达到 go去half半how…怎样 hotel酒店 happy高兴，快乐的 hope希望house房子 hot热的 here这里 hour小时 help帮助 have有 it 它 interrupt打扰know知道 think想 like喜欢 leave离开 last最后的，最近的light灯，淡的 long长的 left左边 meet认识 massage按摩message信息 mind介意，思想 madam女士 may也许 minute分钟matter事件，麻烦 month月 meal餐number数字 name名字 night夜晚 nice美好的 now现在的 on 在…之上 order点单 pardon原谅，重复 point点 percent百分比 past过去的 pleasure愉快，荣幸 quarter一刻，季度regulations规章 report报告 right对的，右边的 room房间second秒，第二 stay停留 same一样的 season季节 sweet甜的sour酸的 salty咸的 signature签名 sign信号，签 side边 see 看见 service服务 step脚步，台阶 smoke烟，抽烟 sir先生tell告诉 table桌子 this这个 that那个 turn转弯 tour旅行today今天 tomorrow明天 time时间 too也… taste品尝，品位terrible糟糕的 take拿，取upstairs上楼 week星期 weekend周末 way路 worry担心 will 将… wait等待 welcome欢迎 weather天气 yesterday昨天 year 年2) Greetings 问候How do you do!Good morning/afternoon/evening!How are you (doing)？Nice to meet/see you!Welcome to Hongfu Hotel!3) Asking & inquiring 征询用语Would you like to leave a message 您需要留口信么？I beg your pardon 您能再说一遍么？What do you think of our service 您觉得我们的服务怎么样？May I know your name/room number 能告诉我您的名字/房号么？May I take your order now 现在可以点菜了么？May I have your signature please/Please sign here.请签字。
4) Arousing attention 提醒用语Mind your step. 请走好。
After you. 您先请。
Please don’t leave anything behind.请带好您的随身物品。
Pl ease don‘t smoke here.这里不允许吸烟。
Here you are. 给您。
Be aware of the ceiling, sir.小心头顶，先生。
5) Expressing good wishes祝福用语Congratulations! 祝贺你！Merry Christmas! 圣诞快乐！Happy new year! 新年快乐！Have a good time!祝您愉快！Have a nice trip!祝您旅途愉快！Enjoy your stay！祝您住宿愉快！6)Service sentences 服务用语I’m at your service. 乐意为您效劳。
Excuse me.打扰了。
May I help you 我能帮您吗？It’s my pleasure.这是我的荣幸。
What can I do for you有什么可以为您效劳？Sorry to interrupt you.对不起，打扰一下。
Service hours are:7:00-23:00.我们的营业时间是7:00到23:00。
7) Expressing thanks 致谢Thank you. 谢谢你！Thank you very much.非常感谢！Thank you for telling us. 谢谢您告诉我们！Thank you for waiting. 谢谢您的等待！Answer回答：You are welcome. My pleasure.8) Apologizing致歉I beg your pardon, sir. （请客人重复时）Excuse me for interrupting. (不得以打扰客人时).Sorry to have bothered you (打扰客人后).I'm sorry, A guest is waiting for me (中止谈话时用). I‘m sorry, The house is fully booked.（客满时用）Answer回答：That's all right. It doesn't matter.9) Farewell 告别Good bye!See you!Good night! 晚安！Hope to see you again! 欢迎下次光临！10) Directions 有关方向的表达How can I get to the ……去XXX怎么走？Go upstairs/downstairs.上/下楼。
It‘s on the second (third) floor.在二楼。
This way, please. 请这边走。
Turn left /right. 左/右转。
It will be on your right hand side. 在您的右手边。
11) About complaints 处理投诉用语Don’t worry. 不要担心。
I apologize for this. 我为此事道歉。
I‘m afraid it’s against the hotel‘s regulations. 对不起，这不符合酒店的规定。
I'll report it to our manager. 我会把此事报告给经理。
I assure you it won’t happen again. 我保证此事决不会再次发生。