咨询公司知识管理英文(ppt 28页)
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咨询公司知识管理PPT课件教材讲义
not monotonous, not de-skilled, not de-humanized, not badly paid; but flexible, creative, international, demanding, cross-cultural, well-paid, technologically advanced, fun. The idol of today’s working world; it is one of the main ‘drivers’ of the business of business education Accenture, PricewaterhouseCoopers (PwC), Cap Gemini Ernst & Young, McKinsey & Co., Bain & Co., The Boston Consulting Group and Mercer (to name but a few) are the archetypal companies of today’s global ‘informational’ capital, which attract the ‘highest calibre’ graduates.
someone – mostly a specialist – who is asked to give expert
advice or information.
The management consultant
The management consultant is a special breed of consultant. Personification of the knowledge economy; Anti-thesis to Ford’s assembly-line worker. Symbolises the ‘future’ of work: not dirty, not heavy-duty, not manual,
someone – mostly a specialist – who is asked to give expert
advice or information.
The management consultant
The management consultant is a special breed of consultant. Personification of the knowledge economy; Anti-thesis to Ford’s assembly-line worker. Symbolises the ‘future’ of work: not dirty, not heavy-duty, not manual,
咨询公司知识管理研讨(英文版)(ppt 28页)
KBase Maintenance
Define and communicat
e the strategic knowledge managemen t objectives and set expectations at all levels
e.g. at yearly KM
conference in
identifies PKC and accountable
KS
Contacts PM to identify
PKC and KS
sends “KC Pack” and GMT KBase CD-ROM
define and communicat e knowledge
capture approach and set concrete capture expectations with team
form and forwards to
KS
updates P&P
Database
Involvement of all project team members is critical to
achieving our objectives
review KCapture report and together with stream
PoA KC
A joint conference call for small projects and an on-site knowledge
capture session for large projects is suggested
GMT, CoE, CA and Disciplines KC and experts play a key role in assessing innovations and best in class contributions.
《咨询公司知识管理》PPT课件
What is ‘consulting’?
The Collins English Dictionary reveals that to consult is to
make oneself available to give professional advice, especially at scheduled times and for a fee. The term ‘consult’ originates in the medical profession. There a consultant is a physician who is asked to confirm a diagnosis; or it is a physician (or surgeon) who holds the highest appointment in a particular branch of medicine or surgery in a hospital. The consultant is therefore someone
– mostly a specialist – who is asked to give expert advice
or information.
பைடு நூலகம்
The management consultant
The management consultant is a special breed of consultant. Personification of the knowledge economy; Anti-thesis to Ford’s assembly-line worker. Symbolises the ‘future’ of work: not dirty, not heavy-duty, not
《咨询公司知识管理》
What is ‘consulting’?
• The Collins English Dictionary reveals that to consult is to make oneself available to give professional advice, especially at scheduled times and for a fee. The term ‘consult’ originates in the medical profession. There a consultant is a physician who is asked to confirm a diagnosis; or it is a physician (or surgeon) who holds the highest appointment in a particular branch of medicine or surgery in a hospital. The consultant is therefore someone – mostly a specialist – who is asked to give expert advice or information.
The management consultant
• The management consultant is a special breed of consultant. • Personification of the knowledge economy; • Anti-thesis to Ford’s assembly-line worker. • Symbolises the ‘future’ of work: not dirty, not heavy-duty, not manual, not
咨询公司知识管理.pptx
monotonous, not de-skilled, not de-humanized, not badly paid; but flexible, creative, international, demanding, cross-cultural, well-paid, technologically advanced, fun. • The idol of today’s working world; it is one of the main ‘drivers’ of the business of business education • Accenture, PricewaterhouseCoopers (PwC), Cap Gemini Ernst & Young, McKinsey & Co., Bain & Co., The Boston Consulting Group and Mercer (to name but a few) are the archetypal companies of today’s global ‘informational’ capital, which attract the ‘highest calibre’ graduates.
‘Knowledge Management’ and the Consulting Induste upon a time there was a shepherd tending his sheep at the edge of a country road. A brand new Mustang screeches to a halt next to him. The driver, a young man dressed in an Armani suit, Cerrutti shoes, Oakley glasses, TAG wrist watch and a Bhs tie gets out and asks the shepherd, ‘If I guess how many sheep you have, will you give me one of them?’ The shepherd looks at the young man, then looks at the sprawling field of sheep and says, ‘Okay.’ The young man parks the car, connects his notebook and wireless modem, enters a NASA site, scans the ground using his GPS, opens a database and 60 Excel tables filled with algorithms, then prints a 150 page report on his high tech mini printer. He then turns to the shepherd and says, ‘You have exactly 1,586 sheep here.’ The shepherd answers: ‘That’s correct, you can have your sheep.’ The young man takes one of the animals and puts it in the back of his vehicle. The shepherd looks at him and asks: ‘Now, if I guess your profession, will you pay me back in kind?’ The young man answers: ‘Sure.’ The shepherd says, ‘You are a consultant.’ ‘Exactly! How did you know?’ asks the young man. ‘Very simple,’ answers the shepherd. ‘First, you came here without being called. Second, you charged me a fee to tell me something I already knew. Third, you do not understand anything about my business ... and I’d really like to have my dog back.’
‘Knowledge Management’ and the Consulting Induste upon a time there was a shepherd tending his sheep at the edge of a country road. A brand new Mustang screeches to a halt next to him. The driver, a young man dressed in an Armani suit, Cerrutti shoes, Oakley glasses, TAG wrist watch and a Bhs tie gets out and asks the shepherd, ‘If I guess how many sheep you have, will you give me one of them?’ The shepherd looks at the young man, then looks at the sprawling field of sheep and says, ‘Okay.’ The young man parks the car, connects his notebook and wireless modem, enters a NASA site, scans the ground using his GPS, opens a database and 60 Excel tables filled with algorithms, then prints a 150 page report on his high tech mini printer. He then turns to the shepherd and says, ‘You have exactly 1,586 sheep here.’ The shepherd answers: ‘That’s correct, you can have your sheep.’ The young man takes one of the animals and puts it in the back of his vehicle. The shepherd looks at him and asks: ‘Now, if I guess your profession, will you pay me back in kind?’ The young man answers: ‘Sure.’ The shepherd says, ‘You are a consultant.’ ‘Exactly! How did you know?’ asks the young man. ‘Very simple,’ answers the shepherd. ‘First, you came here without being called. Second, you charged me a fee to tell me something I already knew. Third, you do not understand anything about my business ... and I’d really like to have my dog back.’
贝恩BAIN咨询公司的知识管理英文PPT
Enable our consulting staff to work better and faster - selling to new clients - starting up work - “cracking the case”
Apply Bain’s best global insights and approaches - No “re-inventing the wheel”
and what needs to be created to support your strategy
Determine how to capture (e.g., format, timing)
Organize and classify knowledge based on the business’ “view of the world”
GXC 1.0 launched 2000
BVU 1.0 Launched 1999
External content
Bain’s case & people experience
Codified Bain insights
Tools and skills
NY Infotoday preez 1 11
Our content strategy
External content
Bain’s case & people experience
Codified Bain insights
Tools and skills
Major research databases Top external data sources
Trends:
Generic frameworks and data are commoditizing Industry life cycles shrinking More MBAs, low entry barriers competition! Global service is required
Apply Bain’s best global insights and approaches - No “re-inventing the wheel”
and what needs to be created to support your strategy
Determine how to capture (e.g., format, timing)
Organize and classify knowledge based on the business’ “view of the world”
GXC 1.0 launched 2000
BVU 1.0 Launched 1999
External content
Bain’s case & people experience
Codified Bain insights
Tools and skills
NY Infotoday preez 1 11
Our content strategy
External content
Bain’s case & people experience
Codified Bain insights
Tools and skills
Major research databases Top external data sources
Trends:
Generic frameworks and data are commoditizing Industry life cycles shrinking More MBAs, low entry barriers competition! Global service is required
咨询公司知识管理(英文PPT 28页)
‘Knowledge Management’ and the Consulting Industry
The Consultant
Once upon a time there was a shepherd tending his sheep at the edge of a country road. A brand new Mustang screeches to a halt next to him. The driver, a young man dressed in an Armani suit, Cerrutti shoes, Oakley glasses, TAG wrist watch and a Bhs tie gets out and asks the shepherd, ‘If I guess how many sheep you have, will you give me one of them?’ The shepherd looks at the young man, then looks at the sprawling field of sheep and says, ‘Okay.’ The young man parks the car, connects his notebook and wireless modem, enters a NASA site, scans the ground using his GPS, opens a database and 60 Excel tables filled with algorithms, then prints a 150 page report on his high tech mini printer. He then turns to the shepherd and says, ‘You have exactly 1,586 sheep here.’ The shepherd answers: ‘That’s correct, you can have your sheep.’ The young man takes one of the animals and puts it in the back of his vehicle. The shepherd looks at him and asks: ‘Now, if I guess your profession, will you pay me back in kind?’ The young man answers: ‘Sure.’ The shepherd says, ‘You are a consultant.’ ‘Exactly! How did you know?’ asks the young man. ‘Very simple,’ answers the shepherd. ‘First, you came here without being called. Second, you charged me a fee to tell me something I already knew. Third, you do not understand anything about my business ... and I’d really like to have my dog back.’
The Consultant
Once upon a time there was a shepherd tending his sheep at the edge of a country road. A brand new Mustang screeches to a halt next to him. The driver, a young man dressed in an Armani suit, Cerrutti shoes, Oakley glasses, TAG wrist watch and a Bhs tie gets out and asks the shepherd, ‘If I guess how many sheep you have, will you give me one of them?’ The shepherd looks at the young man, then looks at the sprawling field of sheep and says, ‘Okay.’ The young man parks the car, connects his notebook and wireless modem, enters a NASA site, scans the ground using his GPS, opens a database and 60 Excel tables filled with algorithms, then prints a 150 page report on his high tech mini printer. He then turns to the shepherd and says, ‘You have exactly 1,586 sheep here.’ The shepherd answers: ‘That’s correct, you can have your sheep.’ The young man takes one of the animals and puts it in the back of his vehicle. The shepherd looks at him and asks: ‘Now, if I guess your profession, will you pay me back in kind?’ The young man answers: ‘Sure.’ The shepherd says, ‘You are a consultant.’ ‘Exactly! How did you know?’ asks the young man. ‘Very simple,’ answers the shepherd. ‘First, you came here without being called. Second, you charged me a fee to tell me something I already knew. Third, you do not understand anything about my business ... and I’d really like to have my dog back.’
咨询公司知识管理29页
monotonous, not de-skilled, not de-humanized, not badly paid; but flexible, creative, internationll-paid, technologically advanced, fun. • The idol of today’s working world; it is one of the main ‘drivers’ of the business of business education • Accenture, PricewaterhouseCoopers (PwC), Cap Gemini Ernst & Young, McKinsey & Co., Bain & Co., The Boston Consulting Group and Mercer (to name but a few) are the archetypal companies of today’s global ‘informational’ capital, which attract the ‘highest calibre’ graduates.
‘Knowledge Management’ and the Consulting Industry
The Consultant
Once upon a time there was a shepherd tending his sheep at the edge of a country road. A brand new Mustang screeches to a halt next to him. The driver, a young man dressed in an Armani suit, Cerrutti shoes, Oakley glasses, TAG wrist watch and a Bhs tie gets out and asks the shepherd, ‘If I guess how many sheep you have, will you give me one of them?’ The shepherd looks at the young man, then looks at the sprawling field of sheep and says, ‘Okay.’ The young man parks the car, connects his notebook and wireless modem, enters a NASA site, scans the ground using his GPS, opens a database and 60 Excel tables filled with algorithms, then prints a 150 page report on his high tech mini printer. He then turns to the shepherd and says, ‘You have exactly 1,586 sheep here.’ The shepherd answers: ‘That’s correct, you can have your sheep.’ The young man takes one of the animals and puts it in the back of his vehicle. The shepherd looks at him and asks: ‘Now, if I guess your profession, will you pay me back in kind?’ The young man answers: ‘Sure.’ The shepherd says, ‘You are a consultant.’ ‘Exactly! How did you know?’ asks the young man. ‘Very simple,’ answers the shepherd. ‘First, you came here without being called. Second, you charged me a fee to tell me something I already knew. Third, you do not understand anything about my business ... and I’d really like to have my dog back.’
‘Knowledge Management’ and the Consulting Industry
The Consultant
Once upon a time there was a shepherd tending his sheep at the edge of a country road. A brand new Mustang screeches to a halt next to him. The driver, a young man dressed in an Armani suit, Cerrutti shoes, Oakley glasses, TAG wrist watch and a Bhs tie gets out and asks the shepherd, ‘If I guess how many sheep you have, will you give me one of them?’ The shepherd looks at the young man, then looks at the sprawling field of sheep and says, ‘Okay.’ The young man parks the car, connects his notebook and wireless modem, enters a NASA site, scans the ground using his GPS, opens a database and 60 Excel tables filled with algorithms, then prints a 150 page report on his high tech mini printer. He then turns to the shepherd and says, ‘You have exactly 1,586 sheep here.’ The shepherd answers: ‘That’s correct, you can have your sheep.’ The young man takes one of the animals and puts it in the back of his vehicle. The shepherd looks at him and asks: ‘Now, if I guess your profession, will you pay me back in kind?’ The young man answers: ‘Sure.’ The shepherd says, ‘You are a consultant.’ ‘Exactly! How did you know?’ asks the young man. ‘Very simple,’ answers the shepherd. ‘First, you came here without being called. Second, you charged me a fee to tell me something I already knew. Third, you do not understand anything about my business ... and I’d really like to have my dog back.’
咨询公司知识管理
CoE, CA, PoA, Discipline Knowledge Champion
CoE, CA, Disc., GMT Expert Team
and KS
ALL
Strategic Direction
Project Knowledge Capture
At Project Start
Before Project End
identifies PKC and accountable
KS
Contacts PM to identify
PKC and KS
sends “KC Pack” and GMT KBase CD-ROM
define and communicat e knowledge
capture approach and set concrete capture expectations with team
September, Capabilities
Councils and other leadership meetings
In the case that the PM identifies a KS other than the GMT KS, please refer to
Panel 16 to see how the KCapture process changes.
KBase Maintenance
Define and communicat
e the strategic knowledge managemen t objectives and set expectations at all levels
e.g. at yearly KM
conference in
CoE, CA, Disc., GMT Expert Team
and KS
ALL
Strategic Direction
Project Knowledge Capture
At Project Start
Before Project End
identifies PKC and accountable
KS
Contacts PM to identify
PKC and KS
sends “KC Pack” and GMT KBase CD-ROM
define and communicat e knowledge
capture approach and set concrete capture expectations with team
September, Capabilities
Councils and other leadership meetings
In the case that the PM identifies a KS other than the GMT KS, please refer to
Panel 16 to see how the KCapture process changes.
KBase Maintenance
Define and communicat
e the strategic knowledge managemen t objectives and set expectations at all levels
e.g. at yearly KM
conference in
贝恩BAIN咨询公司的知识管理(英文PPT 30页)
The GXC - a great KM system
- Classification/taxonomies - Integration of internal and external content - Integration of learning and knowledge - Powerful search
ns
(Partner, Manager and team)
(1-2 weeks)
(1-6 months)
Implementati on
(6 months +)
Bain’s point of view on the industry and case topic
Great examples and approaches Access to internal experts External Research
NY Infotoday preez 1
3
Bain has created a leading KM capability
A good strategy for content creation and capture
- Focused, high value investments in intellectual capital - Deep mining of ongoing learnings from projects
Trends:
Generic frameworks and data are commoditizing Industry life cycles shrinking More MBAs, low entry barriers competition! Global service is required
- Classification/taxonomies - Integration of internal and external content - Integration of learning and knowledge - Powerful search
ns
(Partner, Manager and team)
(1-2 weeks)
(1-6 months)
Implementati on
(6 months +)
Bain’s point of view on the industry and case topic
Great examples and approaches Access to internal experts External Research
NY Infotoday preez 1
3
Bain has created a leading KM capability
A good strategy for content creation and capture
- Focused, high value investments in intellectual capital - Deep mining of ongoing learnings from projects
Trends:
Generic frameworks and data are commoditizing Industry life cycles shrinking More MBAs, low entry barriers competition! Global service is required
贝恩BAIN咨询公司的知识管理(英文PPT 30页)
Beijing
Seoul
Tokyo
Hong Kong
ao Paulo
Singapore
Johannesburg
Sydney
26 offices, working in 9 languages Over 2,500 consulting staff, “generalist” model Strict conflict and sharing standards
NY Infotoday preez 1
8
Bain’s approach for getting it right
Use Create
Transfer
KM Objectives
Business strategy
Capture
Organize
Key elements of KM:
Define KM for the company Define your content strategy,
Drive client results
NY Infotoday preez 1 10
Bain’s knowledge is centered around our case teams
Client Development
(Partner) (1-3 weeks)
Case Startup
In-Depth Work & Recommendatio
NY Infotoday preez 1
2
Why KM Often Fails
Not properly defining KM for the organization Viewing KM as a separate function, versus
咨询公司知识管理
September, Capabilities
Councils and other leadership meetings
In the case that the PM identifies a KS other than the GMT KS, please refer to
Panel 16 to see how the KCapture process changes.
PoAs
Germany UK France USA etc.
Strategy • CAs
GMTs (Industries)
Telecom & Media
Consumer Goods
Chemicals
Life Sciences
Financial Services
Energy
Transport/ Tourism
leads, identify ‘Best
in Class’ GMT
documents
abstract and sanitize best documents and send to
KS
review documents and allocate
to the relevant (GMT, CoE, CA, Disc.) KBases
CoE, CA, PoA, Discipline Knowledge Champion
CoE, CA, Disc., GMT Expert Team
and KS
ALL
Strategic Direction
Project Knowledge Capture
At Project Start
Before Project End
Councils and other leadership meetings
In the case that the PM identifies a KS other than the GMT KS, please refer to
Panel 16 to see how the KCapture process changes.
PoAs
Germany UK France USA etc.
Strategy • CAs
GMTs (Industries)
Telecom & Media
Consumer Goods
Chemicals
Life Sciences
Financial Services
Energy
Transport/ Tourism
leads, identify ‘Best
in Class’ GMT
documents
abstract and sanitize best documents and send to
KS
review documents and allocate
to the relevant (GMT, CoE, CA, Disc.) KBases
CoE, CA, PoA, Discipline Knowledge Champion
CoE, CA, Disc., GMT Expert Team
and KS
ALL
Strategic Direction
Project Knowledge Capture
At Project Start
Before Project End
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What is ‘consulting’?
• The Collins English Dictionary reveals that to consult is to make oneself available to give professional advice, especially at scheduled times and for a fee. The term ‘consult’ originates in the medical profession. There a consultant is a physician who is asked to confirm a diagnosis; or it is a physician (or surgeon) who holds the highest appointment in a particular branch medicine or surgery in a hospital. The consultant is therefore someone – mostly a specialist – who is asked to give expert advice or information.
monotonous, not de-skilled, not de-humanized, not badly paid; but flexible, creative, international, demanding, cross-cultural, well-paid, technologically advanced, fun. • The idol of today’s working world; it is one of the main ‘drivers’ of the business of business education • Accenture, PricewaterhouseCoopers (PwC), Cap Gemini Ernst & Young, McKinsey & Co., Bain & Co., The Boston Consulting Group and Mercer (to name but a few) are the archetypal companies of today’s global ‘informational’ capital, which attract the ‘highest calibre’ graduates.
The Consultant
Once upon a time there was a shepherd tending his sheep at the edge of a country road. A brand new Mustang screeches to a halt next to him. The driver, a young man dressed in an Armani suit, Cerrutti shoes, Oakley glasses, TAG wrist watch and a Bhs tie gets out and asks the shepherd, ‘If I guess how many sheep you have, will you give me one of them?’ The shepherd looks at the young man, then looks at the sprawling field of sheep and says, ‘Okay.’ The young man parks the car, connects his notebook and wireless modem, enters a NASA site, scans the ground using his GPS, opens a database and 60 Excel tables filled with algorithms, then prints a 150 page report on his high tech mini printer. He then turns to the shepherd and says, ‘You have exactly 1,586 sheep here.’ The shepherd answers: ‘That’s correct, you can have your sheep.’ The young man takes one of the animals and puts it in the back of his vehicle. The shepherd looks at him and asks: ‘Now, if I guess your profession, will you pay me back in kind?’ The young man answers: ‘Sure.’ The shepherd says, ‘You are a consultant.’ ‘Exactly! How did you know?’ asks the young man. ‘Very simple,’ answers the shepherd. ‘First, you came here without being called. Second, you charged me a fee to tell me something I already knew. Third, you do not understand anything about my business ... and I’d really like to have my dog back.’
The management consultant
• The management consultant is a special breed of consultant. • Personification of the knowledge economy; • Anti-thesis to Ford’s assembly-line worker. • Symbolises the ‘future’ of work: not dirty, not heavy-duty, not manual, not